NHS Professionals Chief Executive Officer - Heidrick & Struggles
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Confidential Position Specification
NHS Professionals
Chief Executive Officer
March 2019
Heidrick & Struggles advises client companies on the basis of an exclusive consulting assignment. The following details are for
personal review and should be kept confidential.
Generated by Heidrick & Struggles
The Company
Company NHS Professionals
Purpose “To provide the people who care for people”
Revenues £389.5m (2017)
Company Location Watford, United Kingdom
Website https://www.nhsprofessionals.nhs.uk/members
Company Overview
NHS Professionals (NHSP) is a limited company wholly owned by the Department
of Health; and is the leading provider of managed flexible worker services to the
NHS. Established as a Special Health Authority (SpHA) on 1 April 2004, NHSP
was created to be a national branded managed service for temporary staff in the
NHS.
In 2010 NHSP was dissolved as a Special Health Authority and became NHS
Professionals Ltd, a company wholly owned by the Secretary of State for Health
in April 2010. NHSP does not receive central funding.
Please click here for a timeline infographic of the history of NHSP.
Service Offering
Working in partnership with NHS Trust clients, NHSP provides a service that
combines intimate understanding of the Trust’s temporary and flexible workforce
requirements with the reliability, quality and value for money that only a
managed service can offer. NHSP serve Acute, Mental Health and Community
Trusts across England, along with Social Enterprises. More than 100,000 general
and specialist nurses, doctors, midwives, administrative and other healthcare
professionals have registered to work flexibly through the bank. NHSP offers its
flexible worker customers is the choice of temporary work at their convenience.
For NHS Trust clients, NHSP offers reassurance of a safe supply of quality
temporary staff at the best value.
Core Values
NHSP are 100% committed to the values and principles of the NHS and are solely
owned by the Department of Health (DH). NHSP’s entire focus is on working in
partnership with Trusts, helping them spend money more carefully on their
temporary workforce, whilst improving the quality of patient care. NHSP works
with over 100 hospitals, and any surplus they make is put back into the NHS.
Confidential Position Specification | NHS Professionals | Chief Executive Officer Page 2 of 82019 Update
Operational
Market demand for flexible staff growing strongly with NHSP
performing well and delivering service hours to clients well ahead of
budget.
At end of Q3, (Dec YTD) bank hours up over 12% against budget, and
agency hours up over 8%. NHSP continues to grow its fill rates
across NHSP’s client base.
Southern hub relocated from Watford to Hemel Hempstead. Northern
hub under way in expansion of premises.
New software platform agreed in principle with shareholder and final
(Ministerial) sign-off awaited. Contract being prepared for signature.
Financial
At the end of Q3 (Dec YTD) NHSP bank revenues up over 12%, and
its gross margin up 16%. Trading EBITDA significantly ahead.
Budget process for FY20 well under way.
Confidential Position Specification | NHS Professionals | Chief Executive Officer Page 3 of 8Organisational
At Board level, a substantive and highly experienced Director of HR
and OD has been appointed and a search has been initiated for a
substantive CFO (subject to timing, an incoming CEO would be part of
the final selection process). The Board is keen to bring down the
number of interims, and appoint substantively where possible.
Two new NEDs have been identified and their appointments approved
by the Minister for Health. The individuals will bring strong current
experience of (a) locum doctors market (where NHSP is looking to
grow its offering), and (b) HR and OD (where NHSP is keen to engage
more closely with its flexible workers).
A new delivery-oriented organizational structure has been defined and
is being implemented. This has led to some change within the senior
leadership and the appointment of (1) a substantive Business
Development Director whose task is to further refine client
engagement and help support development of NHSP’s client
proposition and (2) an interim COO, whose task is to enhance client
delivery, help support development of NHSP’s client proposition, and
bring pace to the required changes in delivery teams.
Confidential Position Specification | NHS Professionals | Chief Executive Officer Page 4 of 8The Position
Position Title Chief Executive Officer
Location Hemel Hemstead, United Kingdom
Reports To NHS Professionals Board and Chair
Direct Reports To be confirmed
Position Summary To provide high level strategic leadership and management to NHS
Professionals with an emphasis on technology-led transformational change.
To be the accountable officer responsible for ensuring that NHS Professionals
meets its 5-year strategic plan for growth and becoming a World Class
provider of outsourced provider of temporary workforce solutions, and its
statutory and service obligations.
To play a key role in building and maintaining a shared vision of the aims and
values of NHS Professionals.
Leadership and strategic development/implementation
Responsibilities
Drive forward NHSP’s ambition to achieve a ‘World Class’ outsourced
provider of temporary workforce solutions to the NHS through
inspirational leadership alongside the Board of Directors and the
Shareholder representatives at the DH.
Show creativity in developing, promoting and achieving the
Company’s vision and strategic objectives with particular emphasis on
technology led change.
Display energy and pace in the management and leadership of the
Company, ensuring capability and capacity is maximised to achieve
the transformational plan over a 3-5-year timeframe.
Financial
Make confident financial decisions during times of pressure, leading
and managing the business through a period of major change.
Ensure timely and sufficient financial and non-financial KPI reporting
to the Board of Directors so that it can make informed decisions
about the Company.
Take responsibility for the financial performance of the Company (as
Accountable Officer) and effective financial systems enabling the
business to meet its financial and statutory duties.
Enable the Company to sustain the substantial programme of
investment that will be required over the next five years and beyond.
Confidential Position Specification | NHS Professionals | Chief Executive Officer Page 5 of 8The Position
People/organizational
Build and lead an executive team with the skills, dedication and
experience to achieve the Company’s operational and strategic goals.
Construct and deliver an organisational development strategy and
lead organisational change with determination and sensitivity in order
to achieve NHSP’s strategic objectives.
Develop NHSP as an excellent place to work with an open and
supportive culture which attracts the most capable professionals in
their fields.
Strive for the retention of talent and continuous professional
development within NHSP to ensure a high-achieving and sustainable
workforce.
Operational management
Transform the NHSP’s operational processes to meet increasing need
with less resource whilst maintaining excellent quality of service.
Relationship/stakeholder management
Show integrity and innovation in leading NHSP to secure its position
as the provider of choice for NHS Trusts and flexible workers.
Develop and maintain constructive relationships with a variety of
partners in the health system and central government, including
Department of Health, NHSI, and NHS England, etc.
Anticipated Challenges To ensure sound financial management and corporate governance
systems and processes are in place to enable NHS Professionals
objectives and financial duties are met, and that financial
performance is effectively monitored by the Board and Senior
Management team.
To ensure the development and implementation of integrated
strategies for NHS Professionals services including marketing,
communications, operations, human resources, IT and recruitment.
To develop and maintain positive and collaborative partnership
arrangements with client Trusts, prospective client Trusts, commercial
agencies and other stake holders.
To build a strong external image for NHS Professionals and to create
opportunities to enhance the profile of its services.
To work with NHS Professionals Board and Non-Executive Directors to
provide effective leadership and to ensure the Board is fit for purpose
through structured programs of Board development to meet individual
and corporate requirements.
Confidential Position Specification | NHS Professionals | Chief Executive Officer Page 6 of 8The Position
To anticipate, review and evaluate present/future opportunities and
threats in the external environment and current/future internal
strengths and weaknesses.
Understand, assess and manage strategic operational risks and
produce, develop, review and revise NHS Professionals Business Plan
to ensure it will achieve its vision and strategy.
Confidential Position Specification | NHS Professionals | Chief Executive Officer Page 7 of 8Engagement Team
Alex Ross
Office: + 44 (0) 20 7075 4058
Mobile: + 44 (0) 7747 116 725
Email: aross@heidrick.com
Andrew MacBride Brown
Office: + 44 (0) 20 7075 4456
Mobile: + 44 (0) 7725 063 513
Email: amacbridebrown@heidrick.com
Elena Centenera
Office: + 44 (0) 20 7075 4126
Email: ecentenera@heidrick.com
Heidrick & Struggles serves the executive leadership needs of the world’s top organizations as a trusted advisor for
leadership consulting, culture shaping and senior-level executive search services. Our data driven solutions
empower senior executives and boards of directors to transform their organizations by leveraging top talent and
accelerating performance across all layers of the business.
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