Operational Considerations of Deploying EES Kiosks at a Land Border

 
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Operational Considerations of Deploying EES Kiosks at a Land Border
Operational Considerations of
    Deploying EES Kiosks at a
    Land Border

Andy SMITH                                Kier-co GERRITSEN
Head of Business Development,             Business Development Director,
Border Management & Government Services   Border Management

E-Mail:    andy.smith@sita.aero           E-Mail:   kier-co.gerritsen@sita.aero
Mobile:    +44 (0)7785 223257             Mobile:   +31 6 11 58 55 26
Operational Considerations of Deploying EES Kiosks at a Land Border
Topics for Discussion

                              The Eurostar Experience
                               • Collaboration & Co-creation

                           Confusion & Conflict with GDPR

                        EES & Seamless Traveller Programmes

                           Should RTPs be Reconsidered?

                              Empowering the Traveller
Operational Considerations of Deploying EES Kiosks at a Land Border
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Operational Considerations of Deploying EES Kiosks at a Land Border
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Operational Considerations of Deploying EES Kiosks at a Land Border
Border Automation Hardware

                                   BBC Click TV Article on SITA Border Management:
                                         https://youtu.be/laeSuws-mE0?t=687

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Operational Considerations of Deploying EES Kiosks at a Land Border
Kiosk Components

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Operational Considerations of Deploying EES Kiosks at a Land Border
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Operational Considerations of Deploying EES Kiosks at a Land Border
Basic Operational Flow
                                                                                        “Eurostar selected SITA to provide a
                                                                                        kiosk for an experimentation with the
                    BioThenticate
                                                                          PAF Systems   French Ministry of Interior.….
                       Server
                                                                                        We quickly agreed that a collaborative
                                                                                        approach with Eurostar, the French
                                                                                        Ministry Interior and SITA was essential
                     Traveller with Paper Receipt                                       to the programme’s success. …. All
                                                        Phase 2                         members work extremely well together
                                                    biometric retrieval
                        Traveller (No Receipt)                                          and this experimentation may lead to a
                                                                                        standard concept that can be used by
                       Pre-Processed Traveller                                          other operators.

                                                    PAF Primary Line
                                                                                        I would encourage others looking to
                                                                                        implement border technology for
          Phase 1
                                                                                        improved passenger processing or EU
          Phase 2
                                                                                        Entry-Exit System (EES) compliance to
          Phase 3
                                                                                        adopt a similar collaborative approach.”
                                                                                        Jean-Michel Gauvrit, Head of Station
                                                                                        Optimisation, Eurostar

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Operational Considerations of Deploying EES Kiosks at a Land Border
Eurostar France Kiosk Trial: Business Process Map

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Operational Considerations of Deploying EES Kiosks at a Land Border
Monitoring Screen Mock-Up

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Monitoring Screen Mock-Up

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What have we learned?
Biometrics
WG report
Pre-enrolment & RTP
Biometric Acceptance

                        % of passengers
                          willing to use
                       biometrics instead
                         of passport or
                         boarding pass
More Automation, Less Stress

                                               SECURITY                                        36%

                                               PASSPORT                        25%

                                               BAG DROP                  21%

                                               CHECK-IN         14%

                                               BOARDING    12%

                                               BAG TAG    11%

                                               BOOKING    9%

           Level of self-service implemented     % of passenger having negative emotions (stress)
Biometrically Enabled Gates and Kiosks Everything

  MOBILE        ASSISTED    SELF-SERVICE   SELF-SERVICE    SECURITY    BORDER   AIRLINE    DEPARTURES     SELF-SERVICE    ASSISTED   IMMIGRATION
 CHECK-IN       CHECK-IN      CHECK-IN      BAG DROP      SCREENING   CONTROL   LOUNGE    LOUNGE RETAIL    BOARDING      BOARDING
                                                                                 ACCESS   & WAYFINDING

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WG EES REPORT:

" It is evident that additional work is still required, this
time however in the area of the detailed border
control processes, which are, in many cases,
dependent on the ICT solutions to be used.

The working group therefore strongly recommends
that the results illustrated in this document shall be
used as input for complementary discussions which
shall address extensively the detailed
processes themselves and how the border authorities
will be prepared to implement them prior to the
EES EiO."

26-3-2019
What is remaining challenge following the EES-wg report?

                 • Create specific use-cases for your specific location;
                 • Each location has its own process, logistics infrastructure, flow,
                   resources and therefore IT-support;
                 • Technical solutions are highlighted in the report and more or less
                   defined, nothing innovative to be expected soon;

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Reduction of the problem

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Mobile pre-registration and
RTP
Significantly reduction of the problem
Early Travel Registration: View the submissions on the
Govt website
When you really want to
control your border...this is
reality
DIGITAL TWIN represents your local
environment, movements,
inbound/outbound, Border Control
Resourcing and asset management.
Digital Twin

               Video of Digital Twin
Traveller Centric Solutions

Travel Authorization              Mobile ETA   Interactive Advanced   Electronic Landing
       Mobile                                   Biometric Identity™         Forms
                                                      (iABI™)

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Summary

                                                                                                 Technology
                                                             Travellers are using
    EES is about much             Collaboration &                                            partner of choice is
                                                             biometrics; need to
     more than border             Co-Creation is                                             ideally placed to be
                                                                 futureproof
       automation                    essential                                                 part of your co-
                                                                 investment
                                                                                                creation team

                                          Andy SMITH                       Kier-co GERRITSEN

                                          E-Mail:   andy.smith@sita.aero   E-Mail:   kier-co.gerritsen@sita.aero
                                          Mobile:   +44 (0)7785 223257     Mobile:   +31 6 11 58 55 26

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