Operational Considerations of Deploying EES Kiosks at a Land Border - eu-LISA Round Table
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Operational Considerations of
Deploying EES Kiosks at a
Land Border
Andy SMITH Kier-co GERRITSEN
Head of Business Development, Business Development Director,
Border Management & Government Services Border Management
E-Mail: andy.smith@sita.aero E-Mail: kier-co.gerritsen@sita.aero
Mobile: +44 (0)7785 223257 Mobile: +31 6 11 58 55 26
Topics for Discussion
The Eurostar Experience
• Collaboration & Co-creation
Confusion & Conflict with GDPR
EES & Seamless Traveller Programmes
Should RTPs be Reconsidered?
Empowering the Traveller
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Border Automation Hardware
BBC Click TV Article on SITA Border Management:
https://youtu.be/laeSuws-mE0?t=687
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Kiosk Components 7 | Confidential | © SITA 2019
Basic Operational Flow
BioThenticate
PAF Systems
Server
Traveller with Paper Receipt
Phase 2
biometric retrieval
Traveller (No Receipt)
Pre-Processed Traveller
PAF Primary Line
Phase 1
Phase 2
Phase 3
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Eurostar France Kiosk Trial: Business Process Map 9 | Confidential | © SITA 2019
Expérimentation Eurostar – Phase 2
• Déclaration du passager
(sélection langue, voyageur
seul ou en groupe,
Arrivée consentement)
Redirection par un agent • Vérification de son identité
sur la plateforme Arrivée au
de prévenance vers le • Prise de la biométrie
de départ Gare kiosque
kiosque faciale et des empreintes
du nord
digitales
• Envoi sur le serveur SITA
Ecriture des données inscrites
sur le passeport, des
biométries faciale et
Remontée de Reconnaissance digitale
Capture et faciale du passager à Redirection par un agent • Effacement des données
Tablette la fiche voyageur
comparaison des à l’écran son arrivée à de prévenance vers toutes les 4 heures
empreintes l’aubette l’aubette dédiée Stockage
digitales temporaire
Lecture Lecture • Anonymisation des
Lecture données
• Effacement des données
Tablette • Envoi des statistiques au
Contrôle du voyageur MI et à Eurostar
Procédure et
dans les bases de SI autorisations de
de contrôle sortie
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STRICTEMENT CONFIDENTIEL / VERSION DE TRAVAILMonitoring Screen Mock-Up 11 | Confidential | © SITA 2019
Monitoring Screen Mock-Up 12 | Confidential | © SITA 2019
Current Deployments 13 | Confidential | © SITA 2019
What have we learned? Biometrics WG report Pre-enrolment & RTP
Biometric Acceptance
% of passengers
willing to use
biometrics instead
of passport or
boarding passMore Automation, Less Stress
SECURITY 36%
PASSPORT 25%
BAG DROP 21%
CHECK-IN 14%
BOARDING 12%
BAG TAG 11%
BOOKING 9%
Level of self-service implemented % of passenger having negative emotions (stress)Biometrically Enabled Gates and Kiosks Everything
MOBILE ASSISTED SELF-SERVICE SELF-SERVICE SECURITY BORDER AIRLINE DEPARTURES SELF-SERVICE ASSISTED IMMIGRATION
CHECK-IN CHECK-IN CHECK-IN BAG DROP SCREENING CONTROL LOUNGE LOUNGE RETAIL BOARDING BOARDING
ACCESS & WAYFINDING
17 | Confidential | © SITA 2019The Cacophony of Solutions
WG EES REPORT: " It is evident that additional work is still required, this time however in the area of the detailed border control processes, which are, in many cases, dependent on the ICT solutions to be used. The working group therefore strongly recommends that the results illustrated in this document shall be used as input for complementary discussions which shall address extensively the detailed processes themselves and how the border authorities will be prepared to implement them prior to the EES EiO." 26-3-2019
What is remaining challenge following the EES-wg report?
• Create specific use-cases for your specific location;
• Each location has its own process, logistics infrastructure, flow,
resources and therefore IT-support;
• Technical solutions are highlighted in the report and more or less
defined, nothing innovative to be expected soon;
20 | Confidential | © SITA 2019Reduction of the problem 21 | Confidential | © SITA 2019
Mobile pre-registration and RTP Significantly reduction of the problem
23 Early Travel Registration: View the submissions on the
Govt websiteWhen you really want to control your border...this is reality DIGITAL TWIN represents your local environment, movements, inbound/outbound, Border Control Resourcing and asset management.
Digital Twin
Video of Digital TwinTraveller Centric Solutions
Travel Authorization Mobile ETA Interactive Advanced Electronic Landing
Mobile Biometric Identity™ Forms
(iABI™)
26 | Confidential | © SITA 2019Summary
Technology
Travellers are using
EES is about much Collaboration & partner of choice is
biometrics; need to
more than border Co-Creation is ideally placed to be
futureproof
automation essential part of your co-
investment
creation team
Andy SMITH Kier-co GERRITSEN
E-Mail: andy.smith@sita.aero E-Mail: kier-co.gerritsen@sita.aero
Mobile: +44 (0)7785 223257 Mobile: +31 6 11 58 55 26
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