Awards - www.uemsgroup.com - UEMS Group

Page created by Benjamin Francis
 
CONTINUE READING
Awards - www.uemsgroup.com - UEMS Group
UEMS
             Awar
                    ds
 ees
mploy
Our E

                   Our A
                            ctivities

        www.uemsgroup.com
Awards - www.uemsgroup.com - UEMS Group
An Invigorating
                                   Journey Ahead @ UEMS
            As Lao-Tze says, “A journey of a thousand                       On a lighter note and as part of our corporate social
                                                                            responsibility programme, it was also such a joy to be
            miles begins with a single step”. The journey                   with the needy at Bethany Methodist Nursing Home,
            in Year 2016 has been a very fulfilling one,                    cheering them up with bingo games and spending time
            filled with many memorable and important                        with them. This definitely brought joy and smiles to these
                                                                            elderly in need. I would like to thank all those who had
            milestones. It is also the most eventful year                   participated, despite your very busy schedule. It has been
            that UEMS had ever had in its history and                       very meaningful for all of us.
            another record breaking year for UEMS.                          Last but not least, the year ended with the most significant
            Most recently, one enviable achievement is that UEMS            event with UEM Edgenta completing the acquisition of
            is a second time recipient of the Enterprise 50 (E50)           UEMS Group from Asia Integrated Facility Solutions Pte.
            2016 Awards and we were ranked Top 3 out of the                 Ltd. (AIFS), c/o Dymon Asia Private Equity (DAPE) effective
            50 recipient companies this year. This clearly shows            from 15 December 2016. With this, there is a change of
            the very strong credentials of the Company and the              company ownership from DAPE to UEM Edgenta, whereby
            ability to stay ahead of the curve through our readiness        UEM Edgenta has become the ultimate shareholder of
            to adapt our strategies and operations to changing              the UEMS Group. This also signifies another brand new
            market conditions and continue to embrace innovation,           chapter for UEMS Group as we transit into a brand new
            technology and new business models.                             phase of growth that all of us can look forward to.

            The E50 Awards seeks to recognise the 50 most                   In closing, I would like to congratulate all staff on these
            enterprising privately-owned local companies in                 successes and thank all of you for your hard works,
            Singapore. The ranking of the top 50 companies was              support, commitments and contributions throughout
            primarily based on a set of qualitative criteria that include   the years. Without these, it would not have been made
            business model, productivity and innovation,                    possible for us to achieve all the good things in UEMS
            management ideals and governance, risk management,              Singapore. I also wish to remind all staff that we must
            and market presence in the region and beyond. In addition,      never stay in the laurels or be complacent. Or else, we
            a set of quantitative performance indicators over a three-      will fall back. Hence, please do not keep still or walk
            year period was also taken into consideration in ranking        leisurely but keep moving ahead and run steadily but
            the companies. The E50 Awards is sponsored by OCBC              please don’t sprint. A final evergreen advice for all staff
            Bank and is jointly organised by The Business Times             is to continue to work hard, work smart and work fast in
            and KPMG, supported by the International Enterprise             this fast-changing environment.
            Singapore, Singapore Business Federation, Singapore             The journey ahead promises an even more exciting one
            Exchange and Spring Singapore. I would like to thank            for all. In the New Year, I look forward to continue working
            all staff for achieving this Award. This is a tribute to the    with every one of you to achieve many more successes
            collective contribution of UEMS staff who had worked            ahead and to take UEMS Singapore to greater heights.
            hard to achieve this. Without your strong support and
            commitment, we would not have received this Award.              To our Valued Clients, we strive to provide you with
            Well done! Please continue to keep these DNAs alive             consistent quality service and we thank you for the
            and even stronger within the years ahead.                       trust you place in our ability to deliver throughout these
                                                                            years. We look forward to your unwavering support as we
            As a Company who constantly believes in continuous              embark to serve you even better in the years to come, in
            improvements, we have embarked and successfully                 this exciting journey ahead.
            transited from our ISO 9001:2008 and ISO 14001:2004
            systems to the latest 2015 version. At the same time,
            we have embarked and successfully achieved the
            ISO 22301:2012 (Business Continuity Management)
            certification. These are good accolades and achievements        Tan Cheh Tian (Ms)
            to be proud of, as we keep abreast of the latest quality        General Manager
            developments in the market and assuring all our Clients
                                                                            UEMS Singapore
            with up-to-date quality systems in our service delivery.
            Another key highlight is that we are happy to announce
            that we have passed the Continuous Improvement Review
            audit conducted by the Workforce Development Authority             The Management Wishes all Staff and Clients
            (WDA) recently with no non-conformances found. This              Very Successful 2017 and a Happy and Prosperous
            is part of the Terms and Conditions governing approved
            training organisations (ATOs) under the Singapore                       Lunar New Year of the Fire Rooster.
            Workforce Skills Qualification System (WSQ). With this, it
            means that UEMS, as an Approved Training Organisation
            (ATO) is authorised to conduct and run approved WSQ
2           courses and modules as recognised by WDA.
    UEMS
    Times
Awards - www.uemsgroup.com - UEMS Group
Enterprise 50

UEMS Ranked Top 3 in
Enterprise 50 (E50) Award 2016
We are proud to announce that UEMS Pte Ltd
(“UEMS Group”), comprising of wholly-owned
subsidiaries including UEMS Solutions Pte Ltd
(“UEMS Singapore”), UEMS Solutions Sdn Bhd
(“UEMS Malaysia”) and UEMS Solutions Limited
(“UEMS Taiwan”) has received the 2016 Enterprise
50 (E50) Award on 15 November 2016.
We are a second-time recipient of the E50
Awards, ranking Top 3 position out of 50 recipient
companies this year. This clearly shows the
credentials of the Company and the ability to stay
ahead of the curve through our readiness to adapt
our strategies and operations to changing market
conditions and continue to embrace innovation,
technology and new business models.

                                                     3
                                                         UEMS
                                                         Times
Awards - www.uemsgroup.com - UEMS Group
SPH Content Lab

                                RANKED 13th on the Enterprise
                                50 winners’ list this year, Hua
                                Yu supplies high-quality and                                                                                                                                                                                                                                                              E50
                                precision optics components,
                                prisms and optical assembly

                          UEMS
                                for commercial use, such as
                                medical, industrial, photonics
                                and observation.                                                                                                                                                                                                                                                                                     Investing in equipment is part of Hua Yu’s strategy to
                                   Its products are also exported to                                                                                                                                                                                                                                                                 the latest technology to ensure that customers’ requir
                                the United States and Europe.                                                                                                                                                                                                                                                                        PHOTOS: CHONG JUN LIANG
                                   To stand out from the com-
                                petition, the company, located
                                in Tuas Drive, takes pride in                                                                                                                                                                                                                                                                        People power                                                            with good custo
                                providing its customers with                                                                                                                                                                                                                                                                         Sharing and helping to execute Mr                                         And to achiev
                                various value-added services,                                                                                                                                                                                                                                                                        Lee’s vision is a team of talented                                      there is a need f
                                building strong business rela-                                                                                                                                                                                                                                                                       and dedicated employees who go                                          be considerate,
                                tions and practising stringent                                                                                                                                                                                                                                                                       the extra mile.                                                         and excel in its d
                                quality assurance control.                                               loyalty, responsibility and trust                                        its competitors, says Mr Lee.                                            challenges from our customers.                                              He is appreciative of staff who                                       meet customers’

                          was featured in
                                   As a result of its strong track re-                                   are important factors that create                                           “We always strive to exceed the                                       It is also our responsibility to en-                                      think outside the box, work inde-                                         Encapsulating
                                cord and commitment to deliver,                                          a good relationship with our cus-                                        quality standards. We must be                                            sure that our suppliers keep up                                           pendently and efficiently, and put                                      philosophy, he
                                it has built up a robust relation-                                       tomers, suppliers and staff.                                             better,” he emphasises.                                                  with the standards.                                                       in extra hours when needed.                                             the customer
                                ship with customers and business                                           “We have good customers and                                               Citing customers’ demands                                                “Precision and high-quality                                              “I’m very lucky that I have a                                         have a job to
                                partners.                                                                good business partners. When cus-                                        as a main motivation factor, the                                         products are our aim, we are always                                       group of good and responsible                                           customer has a
                                   Set up in 2006, the company had                                       tomers are happy, we are happy.”                                         company listens and works close-                                         optimistic in every challenge we                                          employees who are my best re-                                           be the better ch

                             THE Business Times
                                an initial staff strength of six in
                                2007, but that has since grown to
                                43, including three shareholders.
                                                                                                         Exceeding expectations
                                                                                                         There was a time when Hua Yu
                                                                                                                                                                                  ly with them to understand their
                                                                                                                                                                                  needs in order to meet, or even
                                                                                                                                                                                  exceed, their expectations.
                                                                                                                                                                                                                                                           encounter.”
                                                                                                                                                                                                                                                              To keep up with innovation, Mr
                                                                                                                                                                                                                                                           Lee says investing in equipment is
                                                                                                                                                                                                                                                                                                                                     sources. My team is responsible
                                                                                                                                                                                                                                                                                                                                     in ensuring that every product
                                                                                                                                                                                                                                                                                                                                     we deliver is of the highest quality
                                                                                                                                                                                                                                                                                                                                                                                                             customer has
                                                                                                                                                                                                                                                                                                                                                                                                             must be consid
                                                                                                                                                                                                                                                                                                                                                                                                             customer has u
                                   Says Hua Yu’s managing direc-                                         lost a business order as a result of                                        Given that customers’ needs are                                       part of its strategy to keep up with                                      and standard,” he says.                                                 be quick. Beca

                             and THE Straits TimeS
                                tor Lee Chee Teck: “I can’t say we                                       price undercutting from the in-                                          constantly evolving, and their ex-                                       the latest technology to ensure                                             Mr Lee believes that being                                            is unique, we
                                are successful now; it is a journey.                                     tense competition. But it got the                                        pectations always increasing, Mr                                         that customers’ requirements are                                          future-ready is to prepare the                                          Because the cu
                                There is no success without hard                                         business deal back six months                                            Lee reckons Hua Yu cannot afford                                         met.                                                                      company to be nimble to antici-                                         expectations, w

                             on 16 November 2016
                                work.                                                                    later, thanks to positive feedback                                       to rest on its laurels.                                                     It has a warehouse in Portland                                         pate and meet the changing needs                                          He advises: “N
                                   “We always think of a win-win                                         of its products — their quality ex-                                         He explains: “We need to keep                                         in the US to keep inventory for                                           of its customers. The aim is to be                                      Work with what y
                                situation between our customers                                          ceeded customers’ requirements                                           ourselves moving forward. We                                             speedy delivery to customers                                              consistent in delivering top quali-                                     commit yoursel
                                and suppliers. We believe that                                           — which cannot be replicated by                                          always try to overcome all the                                           within a day.                                                             ty products to customers, coupled                                       cannot deliver.”

                                Smart system to assign jobs                                                                                                                                                                                                    Safe and comfortable
                                   AUDREY NG
                                   SPH Content Lab
                                                                                                                                                                                                                                                               lodgings for workers
                                                                                                                                                                                                                                                                                              DOUGLAS CHEW                                                             medical clinic and industrial         done on weeke
                                  ASSIGNING jobs to workers while                                                                                                                                                                                                                             SPH Content Lab                                                          training centre too.                     Says Mr Lee
                                  they are out on site through a mo-                                                                                                                                                                                                                                                                                                     Residents access the premises       the industry, pr
                                  bile app saves time and increases                                                                                                                                                                                                                                                                                                    through a biometric security          clients want an
                                  productivity for UEMS Singa-                                                                                                                                                                                                                              WITH its two dormitories, S11                                              system,   and round-the-clock         them are some
                                  pore’s clients.                                                                                                                                                                                                                                           Capital Investments has re- security personnel ensure the                                                        of our success.

                                                                                                                                                                                                                                                                               Enterprise 50
                                       The system, called UETrack,                                                                                                                                                                                                                          shaped the way foreign workers place is safe.                                                                       “A well-rest
                                  which can be accessed on a mobile                                                                                                                                                                                                                         live.                                                                        Other enhancements include          worker will be
                                  app, is a proprietary technology                                                                                                                                                                                                                             Mr Lawrence Lee, S11’s busi- sheltered bus pick-up and drop-                                                  at work, and b

                                                                                                                                                                                                                                                                             Awards winners
                                  that was developed in-house to                                                                                                                                                                                                                            ness development director, says: off areas.                                                                      able to contrib
                                  enhance productivity and opera-                                                                                                                                                                                                                           “Nothing is too complicated or                                               The company invests in              safety at work
                                  tional efficiency.                                                                                                                                                                                                                                        insignificant for us to achieve and regular maintenance to keep                                                  value-add that
                                       UEMS is an integrated facili-
                                  ties management company that
                                  provides healthcare and built-up
                                                                                                                                                                                                                                                                              show ability to
                                                                                                                                                                                                                                                                                            maintain a safe and comfortable the premises in good condition,
                                                                                                                                                                                                                                                                                            community for our residents.”
                                                                                                                                                                                                                                                                                               A winner of the Enterprise 50 nance team regularly inspecting
                                                                                                                                                                                                                                                                                                                                                                       with its own in-house mainte-
                                                                                                                                                                                                                                                                                                                                                                                                             clients.”
                                                                                                                                                                                                                                                                                                                                                                                                             Constant inn
                                  environment services as well as
                                  property and facilities manage-
                                  ment services to the private and
                                                                                                                                                                                                                                                                             ‘ future-proof ’
                                                                                                                                                                                                                                                                                            Awards for the second year run- the assets, carrying out preven-
                                                                                                                                                                                                                                                                                            ning, it first built Changi Lodge 2 tive maintenance and repairs to
                                                                                                                                                                                                                                                                                            with 4,000 beds in 2011, followed ensure services and operations
                                                                                                                                                                                                                                                                                                                                                                                                             S11 participate
                                                                                                                                                                                                                                                                                                                                                                                                             prise 50 Awards
                                                                                                                                                                                                                                                                                                                                                                                                             performance a
                                  public sectors.
                                       Its main business is in the Leveraging technology and improving staff expertise will keep UEMS
                                  healthcare | Wsector,                                where the strong during tough times, says Ms Tan. PHOTO: CHONG JUN LIANG
                                                                                                                                                                                                                                                                                themselves  by PPT Lodge 1B in Seletar with can run smoothly.
                                                                                                                                                                                                                                                                                            14,000 beds.
                                                                                                                                                                                                                                                                                               The latter dormitory welcomed Caring for the workforce
                                                                                                                                                                                                                                                                                                                                                                                                             ing companies.
                                                                                                                                                                                                                                                                                                                                                                                                                Says Mr Lee
                                                                                                                                                                                                                                                                                                                                                                                                             time, develope
                                                                      EDNE
                                  company offers                               SDAservices
                                                                                     Y, NOV                 in                                                                                                                                                                              its first residents last year. Both S11 takes care of its residents’                                             standing wit
                                                                                              EMBE
                                  housekeeping, linen and laun-                                         R 16, 2
                                                                                                                 016                                                                                                                                                                        properties are managed and op- well-being by organising festive                                                  improve work
                                  dry, portering, health                      KRISEattendant, | T“With                         HE ST real-time data, we are                                                         and support from the company’s                                          erated by S11.                                                             events, activities and sports tour-   and capabilitie
                                  disinfection andTEproperty                                NERGand moving                               RAITS
                                                                                                                                                     TIME a demand-based
                                                                                   MA                    Y    NO E                           towards          S    |                                                leaders,      they     are   sent      for  training                       S11 designed the premises naments for them.                                                                   us to perform
                                  facilities management.SEK ALIB Tservice.                                                   HOLD This is a proactive ap- to upgrade their skills.                                                                                                          to cater to “peak-period stress”,                                            To help its residents assimilate,   our company b
                                       The UETrack system assignsABAproach
                                                                                                                                            E P
                                                                                                                          STILL inRSmanaging              R SS our opera-                                               Having a lean management                                            ensuring the infrastructure — S11 continually engages the areas’                                                    “The E50 aw
                                                                                                                                          KEY PweEbelieve                F B the way structure also speeds up decision-
                                  available hospital porters — who tions, which                                                                         ART O OR is                     ETTER                                                                                               including access control, traffic Citizens’ Consultative Committee                                               truly acknowle
                                  move patients and items within to go,” says Ms Tan.F PORTF                                                                                                              TE making and execution of tasks.
                                                                                                                                                                                             OLIO RMSStaff
                                                                                                                                                                                                                                                                                            flow, water and electricity — are to manage the relationship be-                                                 ties and efforts
                                                                                                                                                                                                                           C3 programmes such as the

                                                                                                                                                                                                                                               “
                                  the hospital — to the next job so                                                          UEMS’ innovative approach                                                      C4                                                                              efficient and adequate.                                                    tween the neighbourhood and its          Despite the
                                  that they can go directly to the has contributed to its third rank at Happy Staff Happy Customer                                                                                                                                                             Aiming to provide a peaceful, residents.                                                                      the industries i
                                  next location and complete more this year’s Enterprise 50 Awards.                                                                                                                 programme keeps morale high at                                          comfortable and safe environ-                                                The company works closely           for, such as s
                                  jobs in the day.                                                                           The Awards, which was work.                                                                                                                                    ment for its residents, its lodges with the human resource de-                                                   manufacturing
                                       Before such a system was im- launched in 1995, supports and                                                                                                                      Events are conducted at facility                                    have common cooking and din- partments of its clients to pro-                                                    stay the cour
                                                                                                                                                                                                                                                                                                                       R o
                                                                                                                                                                                                                                                                                            ing areas, gamesobrooms,              t                                       C1them with updates on their
                                  plemented,  Enter portering controllers recognises privately owned local sites where awards are given out
                                                           prise                                                                                                                                                                                                                                                      defin ic cleoutdoor      an
                                                                                                                                                                                                                                                                                                                                                                       vide                                  accommodatio
                                  relied         on intercom             50 Aphones.                                   businesses based on their finan- to staff in recognition of various                                                                                                  areas and sports                         ely on ersTV
                                                                                                                                                                                                                                                                                                                                 itfacilities,              ar workers as well as facilitate                 workers.
                                       Says
                                            Home-
                                           came UEMS  gr  own sh Singapore’s
                                                                                   ward
                                                                                             s wgener-                 cial performance, management achievements.
                                                                                                                                                                                                                                                                                                                     w  e s
                                                                                                                                                                                                                                                                                            rooms and nWi-Fie gconnectivity e                    e key e briefings and meetings by the                          He says: “The
                                                                                                   in   n e  rs shoand marketing strategies and                                                                                                                                                                       ow, it          r o w   t              a  re   a
                                                                                                                                                                                                                                                                                                                                ’s stil h in. Right clients with its workers at the
                                                     to ps in          ip p ing firm
                                          prise
                                                                                                                                                                                                                        Birthdays are also celebrated                                       throughout the
                                  al manager
                                         even 50 (E50)Tan                                                                                                                                                                                                                                                           marpremises.
                                                                    this yeCheh           Tian: “We                      w abil                                                                                                                                                                                                                                                                              business is expe
                                                                               ar’s E BLPL p                                            ity innovations.                                                                                                                                                                                    l a ver
                                                  as a d           Aw                  nter-from     orted
                                                                                                             ly Sou business                    to ‘fu                                                              and employees get to engage                                                S11 has worked             ket. If other                  y new dormitories.
                                  have                                                                                                                                                                                                                                                                            this w with          we do com-
                                        maritstaff
                                                ime se ranging
                                                            owntu ards la       inst age
                                                                                     n            star the                                                 ture-p                                                                                                                                                                                                                                            in demand and
                                                          ctor. rn batters ight, bil t-up valu th-east Asi                                                                                                                                                                                                                                         it in
                                  20s     Bto 70,        so      we have tothcustomise                                                                                     roof’                                    with senior management too.                                             panies and m                    ill gro to bring
                                                                                                                                                                                                                                                                                                                  proprietors                                            The clients often share their          “We are a co
                                                                                                                                                                                                                                                                                                                                         w to right,
                                            L  P L ow
                                                                                                                  .4 Developing                              ntalent
                                      30,0                                                e se lion (S$1 ed at more a’s largest                                                       them
                                             0              n s an
                                                                                                                                                                                                  selve                                                                                                             ajo
                                                                                                                                                                                                                                                                                                                      forr,its
                                     perat 0 conand
                                                                                                                                                                                                                                                                                                                                   porta become amanpower schedules and plans
                                                                                                    cond                              th
                                  training   u          tainermake       d o pthe mobile
                                                                                  er           p        app place 1 billion), an US$1                          ation
                                                                                                                                                                        al                                    s Stronger than ever                                                          services useful     our b       imresidents.                                                                     braces change
                                    equip re-contro s, includin at es gorovides se while UE clinched                                                           Linnh isation stra                                                                                                                                                              ntVillage
                                  simple
                                   bles anmento     t fouse.    lled an           g tem           vernm rvicesUEMS                 MS, strongly                  believesoff T in tedevel-                                                                                                     It   partnered           usinGolden
                                                                                                                                                                                                                                                                                                                       with       e                p   a  r            so  that S11 can provide them         and we also p
                                                                                        -                                                  w               m  an                              gy                                                                                                                                     ss.                    to
                                                                                                                                                                                                                                                                                                                                               Money- f with timely accommodation
                                                                                                                         to                   h                                  ec                .                                                                                                           M R
                                              d over r carryin d special                        With ent build hospitals ich ing manufac hnologie                                                                                                                                                                  SAMUE
                                     O“Colours
                                        ne             size were          g pused
                                                                              erisha- toniedenote        m             oping
                                                                                                                        in              itsanemployees’        p
                                                                                                 s seek ore Singa gs, was thir d cere lants, scoo rer of asph a Ger-
                                                                                                                                                                             careers
                                                                                                                                                                                tu             too.s,               UEMS also operates in Taiwan                                            to provideC6a cinema,        L BEH
                                                                                                                                                                                                                                                                                                                               , direand                                                                     the forerunner
                                 of en of the jud d cargo.                                                                  pSays             d. Tan: “As       mony             ped th              alt mix and Malaysia.
                                                                                                                                                                                                                                                                                                                                      ctor of
                                                                                                                                                                                                                                                                                                                                              Klenco
                                Bthe
                                         teimportance
                                            rp  ri se        ges, K of a job.               ing ovIt er wasing gr
                                                                                                                   o w
                                                                                                                              ore co Ms                W               UEMS h           is e a
                                                                                                                                                                                             p   peo-          -                                                                            Gram         to    provide        remittance             (S in fa-         when   required. The lodges or-       innovations du
                                   LPL is             Chiu              PMG
                                                                                head       ferred seas, orga th by ex mpa-                                 orld C             el
                                                                                                                                                                      onven d at the ze at the
                                                                                                                                                                                                ri                                                                                                                                                         ga pore).
                                  ke on a “worth Wat
                               tachallenging                        u Hfirst
                                                                          on         to ngetising some
                                                                                                     an inau         nple’s
                                                                                                                       iser          business,
                                                                                                                                       pand
                                                                                                                                               - L Six we         fi      focus
                                                                                                                                                                              tion on Rour           esort              Says Ms Tan: “Expanding                                             cilities on site.                                                          ganise their processes to accom-      of running the
                               busin the futurey winner re g said                                   excelle gural aw s also con-                        innho rms – BL Centre.                               s
                                  to
                              ing, u    use
                                       es s p la it,    but... It hthey      adnow
                                                                                y to     find      it  very   n ce     people’s
                                                                                                                              ar d  re        development.
                                                                                                                                                     Co            ff  T ec         P  L  Si                        overseas        has     helped         us   create      a                  There         are     also     supermarkets,                            modate   their clients’ schedules     dormitory.

                                                                          6
                                      tilisin n that is ou as a soun                                               in a fi
                                                                                                                             rm’s incog- ga nsultants (Ahnologies ngapore,
                                  user-friendly.
                             its ef fici       g tech
                                                         n
                                                                  tward
                                                                           -l
                                                                                   d                                         “Wetehave     r- anprogrammes
                                                                                                                                                       pore,                 sia), to, moti-  CAD                   stronger brand name for the com-                                        barbers and food courts at the when moving new residents into                                                       “By doing s
                               The awency and cu ology to b ook-                                                                                       d IT Wiselink Indoguna -IT
                           panie “After   ar           introducing
                                                           t co              oost UETrack to                           vate staff to              fiveperform    C  A N to the        Tecbest        Si nof
                                                                                                                                                                                                          -         pany regionally.                                                        lodges. PPT Lodge 1B has a the dormitories, which is usually                                                     stay ahead of
                                    s for ds recognis sts”.                                                                                             -y                  –
                                                                                                                                                 those ear award re ce iv e ology
                                                                                                                                                                                           hn
                          ness st our
                                    re customers
                                             demo
                                                      n
                                                                 e 50 andco        staff, we have their abilities                               list fo thand  at h this     , whtranslates  d th                       “We can cross-share best prac-                                                                                                                                                       And by having
                            Priva ngth in va strating b m-                                                                                               r five ave been h goes to
                                                                                                                                                                                    ic                 e
                         here wreceived
                                    tely-o
                                             w         very
                                                       ri ous wgood       usi- feedback on its                         into          quality      M  r    service  years. to oour      n th       cus-              tices      across       different         countries                                                                                                                                      we take advant
                                   ere el ned firm ays.
                        which capabilities                                                                                                    comm Linus Goh                                 e E50
                                           igible               of
                                                                 s resource
                       co-org are in thei for the awbased re umber of co
                                                                                    N      optimisa- tomers. ed                               We        are
                                                                                                                                                        er cial ba      company
                                                                                                                                                                          , h
                                                                                                                                                                     ankin ead of gl
                                                                                                                                                                                                   that and leverage each country’s                                                                                                                                                                          ing market to p
                                                                                      ceiv of it                                                  half
                      Busin an    tion
                                    ised and      r 22the
                                                        n         convenience
                                                                      ards,
                                                                                  which ed th
                                                                                                     mpan
                                                                                                 e five be-   ies th stronglypbelieves        reviou of this ye      in grooming
                                                                                                                                                                            g at O           obalour                knowledge and expertise in a                                                                                                                                                             better.”
                              ess Tim by KPM d year and                                   g              -y          at                                 sly won ar’s win CBC, not-
                        Intern ing es                                                       o               ea                                “T
                                 et co accessible
                                                         G   and on                                                                                                                n
                                                                      The mobile been phones.”                 r awarstaff.”                                                                                        particular area to provide service                                                                                                                                                          S11 is consi
                                            .                                                 es to fi                                            his d               other           ers hav
                                         mpan                                           o n the E5     rm s  th         d ,               ie n ce an       em   o  nstra      E 50  award        e
                                       Technicians y Gar                 in      facilities          0 list at have Manpower
                                                                                                     man-                                te rpri        d remains
                                                                                                                                                           ag  ility       te s athpertinent  s.                    offerings to a new country should                                                                                                                                                        its know-how
                                                            ena,                                            for five                                                                e
                                                                     re-                                                                igate ses as they of our lo resil-
                                  agement can also                                 receive noti- ye                       ars.
                                                                                                                       issue           infor
                                                                                                                                                 thethe              largely        cal labour-                     we expand.”                                                                                                                                                                              modation busi

            S’por
                                                                                                                                                       ch            su cc es             en
                                                                                                                                           g g lo          allenge            sf              -
                                  fications on the app reporting focused                                                              ture-p company,b al              s of ully nav-issues                                                                                                                                                                                                                  such as the man
                                                                                                                                                 roof th e co n o m awith       weake                                   With the slowing economy,
                                                                                                                                                                            y to n-

                 e will
                                                                                                                                                           eir bu
                                  issues such as a blown light bulb, suchLee Xas higher                                                                               sineswages
                                                                                                                                                                             ses.”      fu -       and              UEMS plans to leverage its UETrack                                                                                                                                                       forms of reside
                                                                                                                                             in En
                                  as well as other details suchS o                                          asu r foreign worker                                levies          that        UEMS                    system        to encourage efficiency                                                                                                                                                    cial facilities an
                                                                                                                   c :T
                                  the location, to facilitate the eanticipates

                                                                                      remai
                                                                                                                                h e S t will continue in Rethe                                         presen and invest in more equipment                                                                                                                                                                   as student host
                                                                                                                                               raits                                                            ting th
                                  rectification of the problem.                                                        years ahead.                         T ime                                 direct
                                                                                                                                                                                                           or Mahand       staff
                                                                                                                                                                                                                        e win
                                                                                                                                                                                                                               ng training.                                                                                                                                                                  worker accomm
                                                                                                                                                                         s©S                                        esh Si   ni
                                                                                                                                                                                                                          va am firms wer

                                                                                           n ope
                                                                                                                             It has invested heavily                                   inin gapro-  p o re              It swhas y (walready
                                                                                                                                                                                                                                           e         sent
                                                                                                                                                                                                                                     inner) (from left         staff for                                                                                                                                        He adds: “As
      Repu
                   b              High-tech                         options                                            grammes to hire and retain productivity                                                  P   ress
                                                                                                                                                                                                                                            and Ga
                                                                                                                                                                                                                                            training
                                                                                                                                                                                                                                                      ) UEM
                                                                                                                                                                                                                                                            and
                                                                                                                                                                                                                                                            S gene plans                                                                                                                                             S outo
                                                                                                                                                                                                                                                                                                                                                                                                             will stick   rc eou
     as ma lic’s stThis
                                                                                                                                                                                                                                                   rena
                                                                                                                                                                                                                             Hold                       vice-p     ral
                                                                                                                                                                                                                                                                                                                                                                                                                               :

                                                                                                n and
                                                                                                                                                                                                                                                              reside manager Ta
                   rket h          r a  t     year,
                                          egy s              the        company               has       also           productive                       staff,         as   well        as    train-                to     send      inmore
                                                                                                                                                                                                                                        g  s L im   managers        nt Ja for n Ch
                                                                                                                                                                                                                                                                         son N         eh Tian                                                                                                               while continui
                                    e is to aadopting     me as the Internet of ing to improve their skillsets.                                                                                                                                      ite d .                  g (firs
                               erexplored                                 in                                                                                                                                        training too.                              P
                                                                                                                                                                                                                                                                                     t runn    (secon
                                                                                                                                                                                                                                                                                                       d ru                                                                                                  innovate, and
                                                                                it                                                                                                                                                                               e r mis                   er-up)
                                                                                                                                                                                                                                                                                                  . ST PH nner-up),

                                                                                                                                                                                                            conne
    Lee X
           in En                                 o
                                  Things technology   s m     all: Ch into         s  e arly  itsd busi-                     Its          Fast            Track               Programme                                 “We      foresee         that       customers’     sio n                          OTO:       BL
                                                                                                                                                                                                                                                                                                               NG SO PL manag                                                                                our business m
                                                                               an Cdevices           a ythat
                                                                                                          s            port ex                                                                                                                                                       r e quire                       R LUAN         ing
  As op                           ness by using smart                                   h  un Sin                      identifies   p ec          high-potential                         staff        for           budgets        will   be   tightened          as   well,                       d   fo r re                                                                                               the changing la

                                                                                                                                                                                                                 cted
                                                                                                                          He sa           ted nex
 crease p  o si tion to           read real-time           sa  id  Mrdata.                               g           tileadership
                                                                                                                        on aris the waveroles
                                                                                                                                   id                t year. such as supervi-                                       so one strategy we could adopt is                                                            p ro du                                                                                        “We will cont
 on bec s, Si ngapor     gl o balisat                     th  e  Prime
                                                                        Chan
                                                                                 C hun Si                           velop ing from of anti-g                                                                                                                                                                                c tio n
connec oming ev e remains This          ion in is toMenable
                                                 - la r Chan is
                                                                           Min ground
                                                                                   ter’s O g, Mstaff
                                                                                          n                 to an      sors    men to managers.   rece              lob                                             to partner customers to contain                                                                                                                                                          lookout for gro
       ted to en more focused                              st nig            to
                                                                                                  in
                                                                                           ffice. ister in             d Euro ts in th nt politic alisa- th Singapore
                                  make more            ity wil informed
                                                                     ht that ld an awdecisions                     anxietEach      pe year,        e Uan  n average    al de- ofis30              em-“neveroperating                  costs and look for new                                                                                                                                                 and invest in ou
                  the re
                         st of thopen and                         l be a increasin ards dinn                                  y for b has created ited Stat                         choic b ec au se                  worrie
                                  onworlmanpower
                                   e
                                             d,
                                                      st rate              deployment
                                                                          ke  yp           g con        and
                                                                                                          er
                                                                                                                 at Cployees
                                                                                                                    M   r Chan          u si nare
                                                                                                                                               ess. chosen a  cl           es
                                                                                                                                                                 imate forsmthe              e”
                                                                                                                                                                                        all fo pro-
                                                                                                                                                                                                , h  e said    w  e business
                                                                                                                                                                                                                      n       d ab o opportunities
                                                                                                                                                                                                             . “O r ev er h ad ut ner
                                                                                                                                                                                                                                                                     more                   Mr Lee believes that well-rested and happy workers are more productive                                           so that we are
                                                     mitte gy, one refllank of Sin nectiv-                             ambri , who stud                                   of
                                                                                                                                                                                      mpla r us to even uaggressively,”
                                  job allocation.              e on th
                                                                          eF
                                                                                  ected        ga
                                                                                         in th pore’s
                                                                                                                 backgramme.
                                                                                                                         to th ge, saidIn
                                                                                                                                 d
                                                                                                                                                  th
                                                                                                                                                    iedaddition
                                                                                                                                                          econom              tostteraguidance
                                                                                                                                                                                             te an
                                                                                                                                                                                                                       mar
                                                                                                                                                                                                                  consi ket is too
                                                                                                                                                                                                                                    a C she   at es
                                                                                                                                                                                                                                           entre, Rsays.
                                                                                                                                                                                                                                                      orts W                                and contribute to improved safety at worksites. PHOTO: CHONG JUN LIANG                                           embrace any su
                                                                    uture
                                                                            Econ e Com-           econom e 196         e issu    ics                     te         im       der                               noted orld Co
                                                                                                 sue im ists debat0s and 70 e harks                 and it gy. It was port subst or con-               could                     n
                                                         - p
                                                                                omy re
                                                                            ed wh                                           s,
                                                                                                                            on
                                                                                                                                                          is the      the sa    ituti                 the ai master co that if Si vention
                             Source: The Straits Times © Singapore
                                                             ort-or port Press
                                                                   iente substitu Holdings    Limited.
                                                                                  ether when in “Our
                                                                                                     st   Permission
                                                                                                        same
                                                                                                g an rategy
                                                                                                             today me in 196required
                                                                                                                               and fi sefor
                                                                                                                                     nan andreproduction
                                                                                                                                     r, a      nnec      ngap
                                                                                                                                             land tivity bey ore
                                                                                                                                                                                                                                              He to
                                                                                                                                                                                                                                           Singa ld the 1,20
  4
                                                                                       to pur                     .          5
                                                                                                               d stra      ti                                      re                      able “t cial con         to          on
                                                                                                                      tegies on or ex -          my to open and mains on
                                                                                                                                                      th                                          o tran
                                                                                                                                                                                                                                                  p
                                                                                                                                                                                                               nectiviinclude dat d right ore has to 0 or so gu
                                                                                                                            .        -                             co         e           an                                                     –                        es
                                                                                                                                                  Mr C e rest of th nnected ecof be- ti d overcom scend ou ty, it will b a nesse its governget three ke ts that
                                                                                                                                                the E han, wh e world.”         o n o-     ons as        e our       r geo         e             s and        ance         y area
      UEMS                                                                                                                                           nterp       o
                                                                                                                                                           rise 50 was spea                                    state”
                                                                                                                                                                                                                            gr
                                                                                                                                                                                                                             mita-         enable ce and
                                                                                                                                                                                                                                                        w
                                                                                                                                                                                           But he a small city resource li aphy to Governan orkers. model, busi s
                                                                                                                                                                   award king at        balisat warned                                                                           -
      Times                                                                                                                                                             s gala
                                                                                                                                                                               din-
                                                                                                                                                                                                           th
                                                                                                                                                                                        must ion are un at the gain
                                                                                                                                                                                                                       .              es ”, inst
                                                                                                                                                                                                                                                 ea
                                                                                                                                                                                                                                                    “g
                                                                                                                                                                                                                                                    d
                                                                                                                                                                                                                                                      ood, in
                                                                                                                                                                                                                                                             n
                                                                                                                                                                                                                                                              regu
                                                                                                                                                                                                                                                               ov
                                                                                                                                                                                                                                                                   lation
                                                                                                                                                                                                                                                                         s need
                                                                                                                                                                                       ensureget its fun even, so Si s of glo-          “Regu         of         ativ
                                                                                                                                                                                                                                                lation being rest e practic-
                                                                                                                                                                                              “we p      dam             nga         p
                                                                                                                                                                                                     rogres entals ri pore b lay of rest is not just rictive.
                                                                                                                                                                                                            s as on       gh          ut it ca       ri           a
                                                                                                                                                                                                                   e nati t to                 n be a cting bad defensive
Awards - www.uemsgroup.com - UEMS Group
E50

                                                                                                                                                    Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction

                                                                                                                                                                                                                              Year 2015
The B
        usin e
                 ss T im
                           es ©
                                  Singa
                                          p o re
                                                   Press
                                                           Holdin
                                                                    gs L im
                                                                              ite d .
                                                                                        Pe rm
                                                                                                issio n
                                                                                                          re quir
                                                                                                                    e d fo
                                                                                                                             r re p ro
                                                                                                                                         d u c ti
                                                                                                                                                    on                                                   Year 2016
                                                                                                                                                                                                                                                    5
                                                                                                                                                                                                                                                        UEMS
                                                                                                                                                                                                                                                        Times
Awards - www.uemsgroup.com - UEMS Group
NEW & Renewal PARTnerships
            Managing Agent
            Contract for
            Corrupt Practices
            Investigation Bureau
            By Wilfred Lee
            UEMS successfully won the bid to provide
            managing agent services for Corrupt Practices
            Investigation Bureau (CPIB) with effect from
            1 September 2016.
            The contract is currently managed by Noor Nasharrudin
            Bin Zaine, Manager and led by Wilfred Lee, Key
            Account Manager. The mobilisation of the contract
            involved setting up of management office and
            transition between outgoing and incoming service
            providers to ensure successful handing and taking
            over of duties.

                                                                        Integrated Facilities
                                                                        Management Contract
                                                                        to manage HDB Construction
                                                                        Resources Services
                                                                        By Kate Tong

            Managing Agent
            Contract for                                                UEMS has successfully clinched the new contract
                                                                        to manage HDB Construction Resources Services
            Sin Ming AutoCity                                           with effect from 1 January 2017. The team of staff
                                                                        will be led by Wilfred Lee, Key Account Manager and
            By Erica Sim                                                Jean Khoo, Project Manager.
                                                                        Winning this contract is a demonstration of persistence
                                                                        and never-give-up attitude embraced by UEMS. We
            UEMS is pleased to be awarded the Managing Agent
                                                                        first participated in the tender in 2013 but was not
            Contract for Sin Ming AutoCity from our existing Client,
                                                                        successful. We participated again this year with an
            HDB Industrial Properties Group which commences on
                                                                        aggressive mindset to win. We had also conducted
            1 January 2017.
                                                                        a thorough study of the most competitive pricing strategy
            Sin Ming AutoCity, a 8-storey building, is currently        and charted a viable execution plan should the contract
            under construction and estimated to complete in end         be awarded to us. The efforts have paid off with the award
            2016. The main purpose of this project is to relocate       from HDB appointing UEMS to manage the project.
            existing single storey workshops from Sin Ming Industrial
                                                                        The mobilization of the contract involved recruiting the
            Estate to this complex.
                                                                        required manpower resources, forming partnership with
            UEMS is looking forward to manage the new complex           sub-contractors, handing and taking over activities from
6           with our client from HDB Industrial Properties Group.       the incumbent, as well as setting up management office.
    UEMS
    Times
Awards - www.uemsgroup.com - UEMS Group
New & Renewal Partnerships

New Housekeeping                                            We would like to take this opportunity to thank the
                                                            mobilization team for the excellent teamwork and
Contracts                                                   also thank our Client, Rainbow Centre for their great
                                                            understanding and supports.
By Pauline Lee
                                                            Since the commencement of contract in November 2016,
                                                            the team has been busy carrying out routine and ad-hoc
                                                            cleaning works, delivering timely and quality cleaning

Rainbow                                                     services to the client.

Centre

                                    “A Smooth
                                   and Seamless
                                    Mobilization
                                      in Just
                                    4 Working
                                      Days”                 ASSISI HOSPICE
                                                            We are honoured to be awarded the Housekeeping
                                                            Contract for Assisi Hospice, a 6-storey newly built
UEMS has successfully secured new Housekeeping
                                                            building with 85 beds.
contract for Rainbow Centre Singapore, a not-for-profit
Organisation that serves children and young people with a   Upon commencement of contract on 1 December 2016,
diverse range of moderate to severe developmental needs.    our housekeeping team has been assisting in the initial
                                                            cleaning and defects checking. Daily checking of defects
Mobilization has been record-breaking in UEMS history
                                                            has become part of the routine job and we are proud of
as it was mobilized smoothly and seamlessly within
                                                            the team who worked relentlessly with the customer to
a tight timeline of 4 working days. This was made
                                                            overcome all challenges.
possible through excellent teamwork rendered by various
departments and recruitment strategy being adopted to       The team has also provided great support for the MOH
fulfil the required headcounts.                             Licensing. Well done, team!

Housekeeping Contract Renewal
and Service Expansion
UE BizHub East
                                                            UEMS is proud to share the good news on the successful
By Wong Sioe Fa                                             renewal of the housekeeping contract at UE Bizhub East,
                                                            where we have provided housekeeping services since
                                                            December 2012.
                                                            Our dedicated housekeeping team has been working
                                                            very hard to maintain high level of cleanliness at the
                                                            premises and serving tenants and users within the
                                                            facilities. They have also been working closely with
                                                            the customer’s in-charge, Mr Alex Chiau and Mr Razak
                                                            Abdul Rani to maitain the high housekeeping service
                                                            standards at UE BizHub East.
                                                            Kudos to the team for this win!
                                                                                                                           7
                                                                                                                               UEMS
                                                                                                                               Times
Awards - www.uemsgroup.com - UEMS Group
New & Renewal Partnerships

            Kwong Wai Shiu Hospital                                      Mount Elizabeth Novena Hospital
            By Wong Sioe Fa                                              By Zhang Qiang

            UEMS is happy to share that we have successfully             Mount Elizabeth Novena Hospital is a private healthcare
            secured the renewal of the housekeeping contract for         facility with more than 300 beds. It is owned by Parkway
            the existing facilities at Kwong Wai Shiu Hospital (KWSH)    Pantai which is the largest provider of private healthcare
            effective from January 2017. Besides the renewal of the      services in Southeast Asia.
            existing facilities which comprises of 350 beds, we have
                                                                         We were initially contracted to provide cleaning services
            also secured the housekeeping contract for the new
                                                                         to the Hospital’s discharged wards from mid-May to end-
            Hospital Building, totalling 622 beds. The new facilities
                                                                         December 2016. We are now pleased to share that we have
            are expected to be fully opened by 2019.
                                                                         successfully renewed the contract which will commence
            UEMS has been providing housekeeping management              on 1 January 2017 with a longer contract duration and
            services at KWSH since February 2007. Our site team          expansion in the contractual headcounts.
            led by Team Leader, Venu has been working closely with
                                                                         We look forward to continue in delivering quality services
            the OSS customer’s in-charge, Mr William Chan and Ms
                                                                         to the Hospital and build a stronger partnership with
            Brenda Ang to deliver the very high housekeeping service
                                                                         the Hospital.
            standard that aligned with the hospital’s requirement.
            We are proud to be serving KWSH as it is one of the
            Singapore Heritage Trail hospital, and look forward to
            continue serving KWSH in the years to come. Kudos to         Khoo Teck Puat Hospital
            the Team!                                                    By Zulkifli Somo
                                                                         Khoo Teck Puat Hospital exercised the option to renew
                                                                         the contract for another 2 years commencing from 1 June
                                                                         2016 for the housekeeping services at the out-patient
                                                   1910 Historical       areas.
                                               Kwong Wai Shiu Hospital
                                                  we served since 2007   UEMS team working closely with KTPH’s Environmental
                                                                         Services team led by Ms Eileen Tan and Ms Santha
                                                                         Thangavalu has earned the customer’s confidence in
                                                                         our service standard and delivery. Our service team has
                                                                         always put customer’s need at the fore-front with our “Can
                                                                         Do” spirit and flexibility.

                                                                                                            Well done team for
                                                                                                           this significant win.

                                            Dedicated UEMS
                                                                         Jurong Medical Centre
                                           Housekeeping Team             By Tun Tun
                                           serving Kwong Wai
                                              Shiu Hospital
                                                                         UEMS has been awarded the renewal of the housekeeping
                                                                         service contract at Jurong Medical Centre (JMC) effective
                                                                         from 16 November 2016. This year, it also marks more
                                                                         than a decade of service that we have rendered at JMC
                                                                         since 2006.
                                                                         Our Team has been working tirelessly to upkeep
                                                                         the very high service level of cleanliness at the
                                                                         Medical Centre.
                                                                         The Team led by Executive
                                                                         Tun Tun, has recently
                                                                         received a surprise gift
                                                                         of appreciation from the
                                                                         Management of JMC
                                                                         in recognition of their
                                                                         contributions.
                                                                         Moving forward, the Team
                                                                         will continue to strive to
                                                                         do even better in serving
             New Kwong Wai Shiu Hospital                                 both the patients and
              expansion upon completion
8                                                                        staff of JMC.
    UEMS
    Times
Awards - www.uemsgroup.com - UEMS Group
New & Renewal Partnerships

Renewal of IFM Contract                                       Renewal of Optional Years for
for Buddha Tooth Relic Temple                                 National Design Centre
and Museum        UEMS is proud to                 have
                                                              IFM Contract
                              secured the re-contract of      By Lee Tak Keong
By Andrew Chong               IFM contract for Buddha
                              Tooth Relic Temple and          UEMS is delighted to
                              Museum in September 2016.       be awarded the renewal
                              The successful renewal of       of optional years for
                              contract is a recognition of    National Design Centre IFM
                              high level of quality service   Contract.
                              to our valued client. Well      The Facilities Management
                              done to our dedicated team      team at NDC is set to
                              who has been committed          work even harder and
                              in serving Buddha Tooth         continue to deliver quality
                              Relic Temple.                   IFM services to Ministry
                                                              of Communications and
                                                              Information and tenants
                                                              of National Design Centre.
                                                              The team works closely
                                                              together to ensure all
                                                              works are completed timely
                                                              and constantly propose
                                                              improvement works to
                                                              upkeep the building in tip-
                                                              top condition.
                                                              It is not an easy feat to
                                                              manage a conservation
                                                              building which serves as
                                                              a hub for design related
                                                              events and exhibitions.
                                                              Kudos to the team for the
                                                              hard works and efforts
                                                              that earned trust and
                                                              confidence from our valued
                                                              client from MCI, users and
                                                              tenants.

Renewal
of IFM
Contract for
Mitsui House
by Foo Su Yun

UEMS is proud to have renewed the Integrated Facilities
Management contract for Mitsui House. The renewal
of the contract is a recognition of the quality service
that we have provided to our valued client who has
decided to renew for 2 years instead of every 1 year.
This achievement is dedicated to the team who has put
in much effort and commitment in delivering the excellent
services. We look forward to continuing our partnership
with Mitsui in the years to come.                                                                                        9
                                                                                                                             UEMS
                                                                                                                             Times
Awards - www.uemsgroup.com - UEMS Group
HAPPY Staff HAPPY customer
         Changi               Birthday
         General             Celebration
         Hospital

         National Day
         Celebration
         @ CGH

10
 UEMS
 Times
Happy Staff Happy Customer

  SENGKANG HEALTH-        Makan
  ALEXANDRA HOSPITAL      Session and
                          Birthday
                          Celebration

                       Portering Team

StaffAppreciation
Party 2016

                    Housekeeping Team

                                                              11
                                                               UEMS
                                                               Times
Happy Staff Happy Customer

                                                        Yishun
                                                        Community
                                                        Hospital

         Bon din g
          tim e
                                             Gardening Session

         “ Aa happy
              healthy workplace is
                    workplace, a happy
                                         “
           workplace creates great bond.
12
 UEMS
 Times
Happy Staff Happy Customer

Year-End
Gathering
@ Yishun Community
Hospital UEMS    Housekeeping Team
           at YCH organized its first
                Year-End Gathering together
                with YCH Support Services on
                21 December 2016.
                It was a successful event as
                the team celebrates together
                and spends time with one
                another over some good food
                and awesome company!

                                   HSHC
                                   Event and
                                                   From left to right: Ms Tan Cheh Tian, UEMS SG
                                                   GM, Dr Pauline Tan, YCH CEO & Ms Jean Chang,
                                                     YCH Assistant Director, Support Services.

                                   Dialogue
                                   Session
                                   @ Tan Tock
                                   Seng Hospital

                                                                                                   13
                                                                                                    UEMS
                                                                                                    Times
Happy Staff Happy Customer

          Jurong Medical                                               Man Fut Tong
          Centre                                                       Nursing Home

          JMC Housekeeping team, led by Tun Tun, participated
          in JMC Health Screening Day on 22 October 2016

A wards                                                    Khoo Teck
                                                           Puat Hospital

         Best Groomed (Female)       Best Groomed (Male)
         Jolianah Ahmad Rubai            Poovarasan                                            Winning Team
                                                                Deepavali Celebration

            Honesty Award            Best Employee
          Nor Azirah Abd Aziz        Nguyen Phu Tan                                                 2nd Place

                                      Best Employee
                                                                                        3rd Place
14                                   Budiman Ahmad

 UEMS
 Times
Happy Staff Happy Customer

NUH Medical Centre

                                                                                                                                     HNAN
                                                                                                                                   IS HA
                                    IN

                                                                                                            M
Recipients

                                H

                                                                                                                               K IT
                                                                                                            A
                                C

                                                                                                        K

                                                                                                                                SAR
                                E

                                                                                                        E
                                                          BELLENAGE

                                                                                                                                 R
                            K

                                                                                                    K
                           YO
of Honesty

                                                                                                   YO

                                                                                                                           BALA I
                                                                                                                             SR
                    HONG

                                                                                              P
                                                                                             YA
Award @
                   C

NUH Medical                                                                Found a Samsumg                         Fo u n d    a wa l l e t            She found a brown LV
Centre
                                               Fo u n d a S o ny           Black Handphone                         consist of $486 cash,               L adies Walle t wi th
                                               VAIO Laptop at              at L13 RM D05                           NRIC and some other                 $266 at NUHMC L15
                                               L3 waiting area                                                     bank cards at L8
                                                                                                                   waiting area

                                                                                             M I
                                                      OHD
      SARASWATHY

                                                                              YAHDEV
       GOVINDAN

                                                      M

                                                                                       UGA
                                                 ON

                                                                          ARUIR I
                                         VEERAN

                                                                                  M
                                              IT

                                                                            P
                                           ZA

                                                                      Found a white                             Found a black
                                                                      Samsung Mobile                            ASUS laptop
    She found a red &                                                                                           together with
   black NOKIA Mobile                                                 Phone at L9,
                                                                      Lobby C female                            a black haversack
   Phone at NUHMC L3                                                                                            and another ACER
    and a wallet at L1                                                toilet
                                                                                                                laptop at L6 NUHS
      female toilet                                                                                             Tower Block

 Housekeepers receiving rewards for their hardwork and                                               Sharing good news
 contributions towards the successful contract renewal                                             of successful contract
                                                                                                     renewal by Ms Tan
                                                                                                     Cheh Tian, General
                                                                                                    Manager & Ms Cindy
                                                                                                       Ng, HR Director

                                                                                              National Design
                                                                                              Centre

  Makan Session and
  Birthday Celebration

                                                                                                                                                                               15
                                                                                                                                                                                UEMS
                                                                                                                                                                                Times
Integrated Management System
         Embracing Change: Our                                               UEMS Achieves ISO 22301
         ISO Transition and                                                  Certification for
         Integration Journey                                                 Business Continuity
         By Diana Rose                                                       By Diana Rose
         UEMS Solutions Pte Ltd continues to exemplify its                   UEMS Solutions Pte Ltd accomplishes another significant
         commitment to continuous improvement by successfully                milestone in its ISO management system this year. We are
         transiting to the new ISO standards and at the same time            pleased to announce that we have been granted the arduous
         integrating the company’s ISO management system.                    ISO 22301 certification.

         ISO Revision in a Nutshell
         ISO Standards are reviewed every five years and revised if needed
         to ensure that they remain useful tools for the marketplace.
         A new version of the Standards ISO 9001:2015 and ISO                About ISO 22301
         14001:2015 were published in September 2015 replacing the
         previous ISO 9001:2008 and ISO 14001: 2004 version.                 ISO 22301:2012 or Business Continuity Management System
                                                                             (BCMS) is a holistic management system that stipulates
         The challenges faced by business and organizations today are        the need for a well-defined incident response structure
         very different from a few decades ago and the updated ISO 9001      to ensure that responses are escalated in a timely manner and
         and ISO 14001 have taken this new environment into account.         that people are empowered to take the necessary actions when
         One of the major difference is the focus on risk-based thinking.    incidents occur.
         While this has always been part of the standard, the new version
         gives it increased prominence. Companies that are currently         The Need
         certified with ISO 9001:2008 and ISO 14001:2004 will need to
         transit to the new requirements by September 2018.                  UEMS operates in a labor-intensive environment providing
                                                                             critical services and the ability to continue operations regardless
         Get Ahead by Getting Started                                        of any minor or major incident is imperative. To ensure critical
                                                                             operations are maintained at the minimum service levels agreed
         So why do we want to change now if we can wait until 2018?          with our clients, business continuity plan is invoked when we
         Early implementation poses immense benefits to the company.         are not able to engage 100% of our manpower to meet our
         It strengthens our competitiveness and commitment to                commitment to our customers.
         continuous improvement in quality standards as well as our
         desire in taking an innovative and proactive approach to quality    UEMS is also increasingly reliant on our in-house technology,
         and environmental management.                                       UETrack™, and network connectivity for all our applications and
                                                                             in our daily operations. Ensuring that we have effective back-up
         Our Route to a Successful Transition                                plan and that our network can continue to function smoothly is
         In preparation for the new ISO transition, the ISO Management       of utmost priority and this has been addressed in the business
         Representative has attended briefings and trainings on the          continuity system.
         new ISO standards since end of last year. In March this year,       Triumph over Adversities
         Management made the final decision to embark on the daunting
         journey to transit our ISO system to the new version of ISO         We have boldly embarked on the enormous endeavor in the
         9001 and ISO 14001 and simultaneously integrate these into          company’s ISO history. The task of crafting a new system,
         a unified management system in order to synergise our ISO           transitioning to the new ISO and integrating this into a single
         processes and procedures.                                           system within a timeframe of 9 months, appears overwhelming
                                                                             and humanly impossible. But with the direction from Ms Tan
         With the top management’s commitment led by Ms Tan                  Cheh Tian, General Manager, Ms Cindy Ng, ISO MR, IMS Steering
         Cheh Tian, General Manager, Ms Cindy Ng, ISO Management             Committee and assistance from our ISO Consultant, Ms Lana
         Representative, ISO team and assistance from our ISO                Novem, we have worked diligently to successfully establish
         consultant, Ms Lavanya Novem, priorities were established,          a business continuity management system that complements
         responsibilities determined, and timelines were set to achieve      our integrated management system.
         our goal of an integrated system.
                                                                             The certification process involved a rigorous 2-stage audit
         Reaching the Finish Line                                            carried out by external auditors from Certification International
         With our constant quest for improvement, UEMS changed its           Singapore. On 18 November 2016, we acquired ISO22301:2012
         certification body to Certification International Singapore. This   certification after a thorough assessment by the auditors on the
         stipulates a 2-stage audit on the conformance of our various        various departments and at the selected project sites (KTPH,
         departments and selected project sites (National Design             NDC and CGH).
         Centre, Khoo Teck Puat Hospital, Changi General Hospital and        Looking Ahead
         Warehouse at Tagore Lane) to the requirements of the standards.
                                                                             Although a huge accomplishment, completing the ISO 22301
         The 18th of November 2016 marked the culmination of our             certification process is not the conclusion to our journey. Rather,
         10-month journey to transition and integration of our ISO           it simply set the stage for where we are going in the years ahead.
         management systems. After 2 full days of audit by the team
         of auditors from Certification International Singapore,             “A certificate does not make you certified. Attitude, performance,
         we have successfully attained the new ISO 9001:2015 and             commitment to self and team — these and a certificate make
16       ISO 14001:2015 certification.                                       you certified.” - Author Unknown
 UEMS
 Times
Safety & Health

SafEty & Health
Enhancing Safety Culture
Through Training
To foster a safe and healthy workplace, UEMS continues to
organize bizSAFE Level 2 training. It is mandatory to appoint a
Risk Management (RM) Champion who will develop and manage
the risk management process at the work place to reduce risk
at source.
As part of our commitment to ensure a safe working environment
for all our employees, all our site managers and executives must
attend bizSAFE Level 2 training. In-house safety trainings were
conducted on a regular basis. To this end, we have arranged a
2-day WSQ Develop a Risk Management Plan (bizSAFE Level 2)
training on 13 and 14 October 2016 attended by 20 of our staff
from our various project sites

Fire Drills                                                        Fire Drill @
Successful fire drill conducted at Buddha
Tooth Relic Temple and Museum with
                                                                   Senja-Cashew
everyone evacuated orderly to the assembly area.                   Community Club

                                                                                                 Children from the child care
                                                                                                 centre participated in fire drill
                                                                                                 exercise to practise what to do
                                                                                                 in the event of a fire.

UEMS HQ colleagues
participated in annual fire drill at
UE BizHub Central

                                                                   The crowd evacuated and gathered at the assemble ground in
                                                                   an orderly manner.

                                                                                                                                     17
                                                                                                                                      UEMS
                                                                                                                                      Times
2016
         UEMS Annual
         Dinner & Dance
         The theme for UEMS Annual Dinner & Dance for this
         year was “Around the World” and was held at the
         Marriott Hotel on 30 September 2016. More than 300
         UEMS staff graced the event and many dressed to the
         theme in beautiful costumes from around the world.
         An evening of sumptuous food and games commenced
         right after the opening address by Ms Tan Cheh Tian,
         General Manager, who thank all UEMS staff for the
         hard work and contributions over the past one year.
         The audience were delighted to hear the achievements
         and new projects secured by the Company in 2016 and
         look forward to the exciting plans in the coming year.
         Our staff were very spontaneous and participated fully
         in all the games.The night concluded with lucky draw
         prizes given out to all the lucky winners! Overall, it was
         a very successful and enjoyable event with endless
         laughters as the stage performance and games                        Opening speech by Ms Tan, General Manager
         thoroughly entertained the crowd in the ballroom.

         Flight passengers

                                                                      Dressed
                                                                      in beautiful costumes
                                                                      and ready to board
                                                                      the flight with first
                                                                      class boarding pass

18
 UEMS
 Times
UEMS Annual Dinner & Dance

Active
Participation
in games

                                             19
                                              UEMS
                                              Times
Voting for
                                            UEMS Annual Dinner & Dance

         the Best Dressed

                              draw

                                     s
                                         C ongratula tions
                                er
                      Lucky

                              n
                            in
                       w
     beaming

               with
                      joy

20
 UEMS
 Times
UEMS Annual Dinner & Dance

GROUP PHOTO

                                           21
                                            UEMS
                                            Times
UEM Edgenta
         Integration
         UEM Edgenta’s Managing Director / Chief Executive
         Officer (MD/CEO), Azmir Merican, made a trip to
         Singapore on 15 December 2016 in conjunction with
         the completion of the acquisition of Asia Integrated
         Facility Solutions Pte. Ltd., the holding company of
         UEMS Pte Ltd (‘UEMS”).
         Being the first day of business transaction, Azmir,
         together with the CEO of UEMS, Chan Cheow Hong,
         jointly briefed senior managers from both companies
         on the vision for the combined entity and the strategic
         direction for 2017 at our head office in Singapore.
         Also in attendance were representatives from UEM
         Edgenta’s senior management team comprising
         Head of Business Development, Ahmad Yusri Yahaya;
         Head of Corporate Planning, Low Chee Yen; Head
         of Legal, Johanna Ibrahim; Head of Organisational
         Development, Saravanan Karumanan (SK); Chief
         Financial Officer, Dato’ Jezilee Mohamad Ramli;
         General Manager, MD CEO’s Office and Head of
         Energy Services, Sharon Ruba Krishnamurthy; Head
         of Township Management Services, Alastair Mc
         Cracken; and Head of Corporate Communications,
         Adelina Hayden.
         During the visit, Azmir and his senior management
         team also went on a tour of UEMS’ head office, and
         concluded the fruitful event with a dinner hosted by
         UEMS at Mamanda Restaurant in Singapore.

22
 UEMS
 Times
UEM Edgenta Integration

                          23
                           UEMS
                           Times
Training

24
 UEMS
 Times
Training

  Snapshots
 of our staff attending
training courses, about
 50,000 training
hours achieved in year
         2016.

                                     25
                                      UEMS
                                      Times
Improve
                                                                                   Productivity
         SKH @ AH implements
         UETrack™–Linen                                                            Through
         UEMS manages Linen as part of service
         offering to Housekeeping customers.
         During this engagement, there are 3
         different levels of services that are
                                                                                   UETrack™
         s u p p o r te d b y L i n e n d e p a r t m e n t .
         These include receiving of clean linen
         from launderers, distribution of linen & periodic
                                                                                   Systems
         Inventory of linen among its primary processes.
                                                                                   By Srinidhi Gopalakrishna
         UETrack™-Linen system fulfils these primary
         processes through its innovative and simple
         design that enables both customers & linen
         staff to perform tasks more efficiently by
         automating routine processes.
         Technology Services team has completed
         its imple me ntation of UE Trac k™L ine n
         at SKH @ AH as part of the continued effort to bring                 Kudos to
         p ro du c tivit y at wo r k . D u r ing this im ple me ntatio n ,
         the technology services team engaged our customer to
                                                                              External Façade
         understand the challenges of Linen functions to develop a solution   (EFM) Team for
         that can be accessed by a mobile or a tablet. We wish to also
         thank our customer at SKH for extending their support through        Implementing   T he EFM team , led by
                                                                                             Mo ha m e d F i rda us , has
         this project.                                                        UETrack™       worked closely with
                                                                                                             Te c h n o l o g y t e a m t o
                                                                              This year, EFM team has        brainstorm for solutions and
         UETrack™-MSFS completes its                                          embraced technology in the     ideas and has successfully
                                                                                                             implemented UETrack™-EFM
         roll out at FM sites                                                 form of UETrack™-EFM to
                                                                                                             on site.
                                                                              further improve its service
         UETrack™-Multi-Site Facility                                         delivery that benefits the
         Services (MSFS) has been                                             customers. UETrack™-EFM
         rolled out and used by the                                           has features that gives
         Facilities Management team                                           a snapshot of ongoing
         for SingHealth polyclinics.                                          projects, daily updates of
         With this roll out, St.Luke’s                                        staff attendance, planned
         and BTR have also upgraded                                           vs actual resources,
         their facility maintenance                                           inspections and many other
         system to its newest upgrade                                         features.
         UETrack™ -MSFS.
                                                                              UETrack™-System ensures
                                                                              all project related document
                                                                              is accessible online by
                                                                              the relevant project team.
                                                                              Manpower utilization of
                                                                              each project along with the
                                                                              project status can be seen
                                                                              on daily basis. And most
                                                                              importantly, information is
                                                                              readily accessible through
                                                                              mobile phone device.

         With an increasing need for
         use of technology to manage
         mobile resources, MSFS
         offers tracking of mobile
         staff who are required to
         visit multiple sites in a day to
         handle FM Service requests.
         The system is equipped
         with various features that
         allow customer to have
         access to issues related to
         FM Services, including staff
         on duty and their locations.
         With its Smar t Assign
         p r o g r a m , U E MS h o p e s
         to further increase work
         productivity and efficiency
         in communications.
26
 UEMS
 Times
Corporate Social Responsiblility
                CSR Event
                Visit to Bethany
                Methodist Nursing Home
                As part of our ongoing commitment to Corporate Social
                Responsibility (CSR), UEMS organized a visit to Bethany
                Methodist Nursing Home on 26 August 2016 for a session
                of games and activities with the residents.
                A total of more than 80 residents from Bethany Methodist
                Nursing Home and UEMS staff participated in the event.
                It was a joyous session as we played Bingo game and sang
                along together.
                Cash donations from UEMS staff were used to prepare
                refreshments for afternoon tea time and Bingo games
                prizes for the residents. We also donated daily necessities
                such as rice, oil, biscuits and beverage to the nursing home.
                We look forward to organizing more CSR events as we
                experience greater meaning and purpose as a Company
                and make a difference together to a worthy cause.

                                                                                27
                                                                                 UEMS
                                                                                 Times
Corporate Social Responsiblility

                                    CSR Event

                                                                                           Before
         UEMS Staff
         Participated in
         Hair for
         Hope 2016
                                                                                           After

         In tandem with the company’s
         effor t in CSR initiatives,
         UEMS staff from Alexandra
         Hospital and Technology
         Services participated in the
         fundraising event, held at            Our hair
         Vivocity on 31 July 2016.             has Grown!
         Hair for Hope 2016, a signature fundraising campaign
         organized by Singapore Children’s Cancer Foundation,
         is a head-shaving event that raises funds and awareness of
         childhood cancer. All funds raised from the annual Children’s
         Cancer Foundation (CCF) campaign will help to fund critical
         programmes and services for CCF’s beneficiaries.
         The enthusiastic UEMS team comprises of Carmen Choo,
         Grace Khor, Arumugam Subramaniam, Naw Eh Tamalar,
         Tin Moe Thu, Mohamad Syahir Bin Mohd Azli, Kovalarassan
         Kaliappan, Boddupali Venkatesh, Sripath Chandra Reddy,
         Mashetti Karthik and Aneesh Periye had their heads shaved
         during the event. The team aimed to show their fullest supports
         and help in creating more awareness of childhood cancer
         among their families and friends through the symbolic gesture
         of shaving the head bald.

28
 UEMS
 Times
Project Highlights

Start-up Managing
Agent Contract for
Our Tampines Hub
By Mark Teo
Our Tampines Hub (OTH), Singapore’s first-ever integrated
community and lifestyle hub led by People’s Association, will
open its door across 3 phases.
UEMS was awarded the Managing Agent contract for OTH
commencing on 1 June 2016. The mobilisation of the contract
involved recruitment of staff, setting up of management office,
preparing and developing standard operating procedures to suit
the operating requirements, taking over of premises from main
contractor as well as coordinating with incoming stakeholders
and tenants.
The Facilities Management team has worked closely with
various stakeholders and has also displayed much perseverance
and great teamwork to overcome challenges along the way.

Chief Monk Handover
Ceremony in
Buddha Tooth Relic
Temple and Museum
By Andrew Chong

18 October 2016 marks a momentous day for Buddha Tooth
Relic Temple and Museum (BTR) as the Investiture Ceremony
of Venerable Shi Pu En as the 2nd Chief Abbot was held.
UEMS is honoured to be the appointed managing agent of BTR
and witness the significant moment on that day. The Facilities
Management team has displayed excellent team spirit and put
in much efforts to ensure all the FM services are in good order
to support this important event.

                                                                  29
                                                                   UEMS
                                                                   Times
Project Highlight

         Singapore
         Night Festival
         @ National
         Design Centre                                                Showerthoughts
         By Melinda Ng
         As one of the venue partners for Night Festival
         Singapore, National Design Centre (NDC) has
         been a hot spot for the anticipating event.
         This year August was no exception at NDC
         when the Festival was unveiled. The Facilities
         Management and Events team from UEMS
         worked collaboratively with the organizers,
         designers, and artists to ensure the setup
         a n d mainte na n c e we re read y fo r th e
         overwhelming crowd.
         Of the three Night Lights installations,
         Showerthoughts located at Gallery 1 was
         obviously overrun by curious visitors. The queue
         waiting to be awed by infinite lights formed
         immediately after the show just started. The
         queues snaked through the Atrium where there
         was Komorebi 2 (a Japanese term roughly refers
         to the sunlight that filters through tree branches
         and leaves) performing the symphony of lights
         and shadow. At the Water Feature of NDC, visitors
         were excited as they transformed into drummers
         at the interactive installation of Light Force,
         Night Falls.

                                                              Komorebi 2

                                                       Light Force,
                                                       Night Falls
30
 UEMS
 Times
Project Highlight

Summer Break
Cleaning @ INSEAD
By Cheryl Mercader Fajardo
July 2016 marks the start of two-month summer break at
INSEAD. This is also the period when our Housekeeping team
work hard together to complete the scheduled periodic cleaning
to prepare the campus for the new school term. Thorough
cleaning of the entire campus was systematically completed
by the team of hardworking and energetic housekeepers.

Hellen Keller said, “Alone we can do so little, together we
can do so much”. And true enough, the team performed                           Hi-jet cleaning along the walkway
exceptionally well as a whole.

                                                                        Housekeeper
   Cleaning                         Motorized Road                      giving the floor
   the signage                      Sweeper in action                   a good mop

                                                                         PSD Staff Area

                                                                 Project Management
                                                                 Works for PSD and
                                                                 PMO Offices
                                                                 By Angeline Kho
                                                                 We are pleased to announce
                                                                 that our two Project
                                                                 Management projects for          PMO Staff Area
                                                                 the Public Service Division
                                                                 (PSD) and the Strategy
                                                                 Group, Prime Minister Office
                                                                 (SG-PMO) at The Treasury
                                                                 have been successfully
                                                                 completed in January 2016
                                                                 and May 2016 respectively.
                                                                 The project completion were
                                                                 officially handed over in July
                                                                 2016. The users moved into
                                                                 their new premises and have
                                                                 since settled in comfortably.

                                                                                                                       31
                                                                                                                        UEMS
                                                                                                                        Times
Project Highlight

         Senja-Cashew                                              Setting up

         Community Club
                                                                   of event for
                                                                   movie screening
         National Day                                              and concert .

         Celebration
         By Paul Lim
         UEMS Facilities Management team
         supported in the Community National
         Day Celebrations (CNDCs) organised
         by the People’s Association (PA)
         Grassroots organisation (GROs).

                   Supported in crowd
                  control, planning and
                   setting up booth for
                  games and food, and
                   distribution of NDP
                         funpacks

         Lying In State
         @ Parliament House
         By Angela Lim

         The late former President, Mr S R Nathan, received a
         state funeral at Parliament House on 26 August 2016.
         More than 20,000 members of public attended the
         lying in state (LIS) at Parliament House to pay their
         respect.
         UEMS Facilities Management team, the appointed
         Managing Agent for Parliament House, had worked
         round the clock to ensure the building was presented
         at its optimum condition for dignitaries and the public
         during the LIS event.
         Our client from Parliament House complimented the
         team effort in ensuring smooth operation of building
         systems throughout the 4-day event.

32
 UEMS
 Times
Project Highlight

                                                                      UEMS has just purchased the latest NEO Autonomous
Effective Use of                                                      Floor Scrubbing Robot for our Housekeeping team at
                                                                      KKH. We are the first company in Singapore to bring in
Smart Robots Can                                                      this autonomous floor scrubbing robot. The robot will be
                                                                      used for cleaning of the long and wide retail corridors as
Enhance Our Work                                                      well as the lobbies at Basement and Level 1. Previously
                                                                      our housekeepers would need to operate the ride-on
Productivity and                                                      scrubber to perform cleaning, however the result may not
                                                                      be consistent as the machine is manually operated.
Efficiency                                                           The autonomous Robot – Neo is equipped with a wide
                                                                     variety of state-of-the-art technologies comprising wi-fi,
By Sally Ong                                                         4G, GPS, laser and 3D camera. The web-based interface
                                                                     allows real time monitoring and analytical reports which
                                                                     provide feedbacks on cleaning plans and uptime reports.
As part of our mechanization programme to increase
productivity, the latest model of smart robots are
introduced at various facilities. Housekeeping team at NUH
Medical Centre is proud to operate smart robot, Muratec
Buddy Autonomous Floor Scrubber Drier. It is being used
                                                                  Steven Chew, Account
at the wide corridors of the retail and clinical areas, as well   D i r e c t or of U E M S
as the main lobby of the medical centre.                          is excited with this
The autonomous scrubber – Buddy is equipped with                  new robot as it helps
                                                                  the team to increase
sensor that detects obstacles, voice guidance and driving
                                                                  productivity.
record for safe operation. It can memorize different
desired cleaning paths and run on autonomous mode
that replicates the same path as what our housekeepers
had earlier operated.

Mo h a m e d Jo f f r i ,
Housekeeping Manager
at NUH Medical Centre
demonstrating how to
operate the Buddy while
it replicates the cleaning
path as he walks.                                                       The ease of use of smart robots enables our
                                                                        housekeepers to operate easily and allows them
                                                                        to focus on higher value cleaning work, while the
                                                                        robots aid in repetitive yet consistent scrubbing
                                                                        and drying of the floor area. The effective cleaning
                                                                        performance of the smart robots are definitely
                                                                        great buddies to our team as they enhance work
                                                                        productivity and efficiency.

UEMS is a Corporate
Sustaining Partner                                                In addition, UEMS representatives, Ms Tan Cheh Tian,

of International
                                                                  General Manager and Mr Fredrick Wong, Director
                                                                  (Facilities Management) joined as the members of
                                                                  International Facilities Management Association (IFMA).
Facilities                                                        Founded in 1980, IFMA is the world’s largest and most
                                                                  widely recognized international association for facility
Management                                                        management professionals, supporting 24,000 members
                                                                  in 105 countries.

Association (IFMA)                                                The membership relationship with IFMA provides good
                                                                  networking platform for the Facility Management (FM)
                                                                  professionals to advance their knowledge and skills as
By Fredrick Wong                                                  well as learn the best practices in FM industry.

                                                                                                                               33
                                                                                                                                UEMS
                                                                                                                                Times
You can also read