#KEEPINGPOSITIVE CAMPAIGN - SHARING #OURRESPONSE - NORTH TEES AND HARTLEPOOL NHS ...
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ISSUE 53 AUTUMN 2020 #KeepingPositive campaign — sharing #OurResponse Earlier this year we launched our #KeepingPositive campaign, aimed at highlighting the work of our colleagues in tackling the coronavirus pandemic. We were able to deliver over 150 news items dedicated to the topic. These are some of those stories...
Shining a light on the NHS
On March 23 this year, our country went into lockdown. What happened next, Thank you! Thank you
to those
who thought
at times seems quite unbelievable. Overuse of the word unprecedented and of us in our
We will never forget the love and support we had
introduction of new phrases that were to become part of our everyday dialogue. time of need
from our local community.
Social distancing, quarantine, deserved acknowledgement. This issue
isolation, testing and pods. of Anthem is not one we could have ever We wanted to thank as many ■ Grono
imagined writing an introduction for, at individuals and organisations who
■ HMP & YOI Kirklevington Grange
It continues to be a testing time for any point in our careers. thought of us and donated things
the world at large, and for the National when we needed you most. ■ Howdens Kitchens ■ Redhouse School
Health Service. When we have reviewed the content, ■ Ian Ramsey ■ Roy Blyths Butchers
reflected on the support, the Below is a list of just some
Church of England School
But, we were wrapped in love and innovations, the human kindness, of these! ■ RVC Beaumont Sainsbury Animal
appreciation by our communities. If the pace at which our organisation
■ Iceland Hospital
nothing else, it helped shine a light ■ 12 Harland Place
transformed to support those that ■ Indian Spice ■ Salon in Bishopsgarth
of the importance of the NHS to the needed us most – we could not be ■ Addison Lee Couriers
general public. ■ Ingleby Manor Free School ■ SBNT Cleaning
prouder to be your Chief Executive
■ Al Chinos Pizzeria Aqua Chatters & Sixth Form
and Chair. ■ Scrann
We were humbled, overwhelmed ■ Andrea Walton ■ Jacqui Patersons Veterinary
and proud that our communities We would recommend that if you are (HilDELL Yarn Artistry) ■ Screwfix
demonstrated such faith and belief in ■ John B Smith Ltd
opening this issue for the first time, you
■ Armstrong Joinery ■ Seaham High School
us. When we set out to create this issue allow yourself some real time to digest ■ Kids At Heart
of Anthem, the COVID-19 pages were ■ ARRK Europe ASDA Community ■ Shine Hairdressers
it. What you are about to read is nothing ■ Lidl
originally designed to be a ‘pull out’ short of inspirational. ■ Axa Insurance ■ Siemens
section. We wanted to assure readers ■ Lookers Gateshead/Sunderland
■ B&M Stores ■ SIS Plastic Regrind Supplies
that we are focused on recovery, Our staff and communities are really the ■ Makro
dedicated to new ways of working and beating heart of the NHS. ■ Billingham Lodge Freemasons ■ Sisi Pizzeria
coming back even stronger. ■ Marine Fabrications
on behalf of Durham Province ■ South Tyneside & Sunderland
With best wishes, ■ Mars (via Gemstore/Gems at Work)
Freemasons NHS Trust
The reality was that what our staff,
partner organisations, community Julie Gillon (Chief Executive) ■ Birmingham City University ■ McDonald’s Stockton On Tees ■ Square Pizza
groups, businesses and individuals and Paul Garvin (Chairman)
■ Blackwell Butchers ■ Mecca Bingo ■ Sri Guru Harkrishan Sahib
contributed to North Tees and Hartlepool Ji Gurdwara (Middlesbrough
■ Boden ■ Middlesbrough College
Sikh Temple)
■ Body Shop @ Home ■ Modern Persian Kitchen
■ Stockton Riverside College
■ Bridging the Signficant Gap (BTSG) ■ Morrisons Supermarket
Mammy will you marry my daddy?
■ Super Pizza
■ British Medical Association/ ■ MUSE
John Lewis Partnership ■ Teesside Philanthropic Charity
■ Nando’s Teesside Retail Park
■ Tesco
...Surprise proposal in delivery unit
■ Café - Police HQ Middlesbrough ■ Nando’s Hartlepool
■ Castle Construction NE Ltd ■ Tesco Depot
■ Nasir Mosque Hartlepool
■ Chia Charge ■ Tesco Stockton
■ Neals Yard Remedies
■ Cleveland Fire Brigade ■ Thai Village Restaurant
Back in April we heard the ■ N-Ergise
■ The Devonport
■ Cleveland Police
wonderful story from our ■ Costa Coffee
■ North East Masketeers
■ The Don War Memorial Museum
■ Olivellos
maternity team of a quite ■ Dene Academy
& Veterans Hub
■ On A Roll Sandwich Company
unique proposal. ■ Diana Kaye Florist ■ Osmotherley Ladies
■ The Elm Tree Pub
■ The Vending People
■ Dominoes ■ Papasallis
Mum Rachel Taylor, who gave birth at the height ■ Thornaby Family Hub
of the pandemic to her baby boy, was surprised to ■ DPD ■ Peking Garden ■ TK Maxx
see the words “Mammy, will you marry my daddy” ■ Dunelm Hartlepool ■ Pendraken Miniatures ■ Toby Carvery
printed onto the baby grow of her newborn son.
■ Durham School ■ Persimmon Homes ■ Vet Partners
Rachel of course said yes! ■ DWP ■ Premier Stores ■ Virgin Media
Scott Gretton, Rachel’s now fiancé had been able to ■ English Martyrs School ■ PTS Demolition & Dismantling
& Sixth Form College ■ Virgin Media Catering
support his partner during her 25-hour birth, but had
to leave soon after. Working in secret with the midwives ■ Pulse Outdoor Media ■ Wingate News & Off License
■ Flawless by Sally
at North Tees, he was able to dress his newborn in Rachel Taylor and Sco ■ Raj Takeaway ■ WRVS
the cute outfit.
tt Gretton with midwif
e Kate Flannery ■ Freshbakes
■ Ralph Lauren ■ Your Enterprise Support Ltd
■ Greggs Hartlepool
*Please be aware some photographs were taken prior to current physical distancing and face covering guidelines
2 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 3
Inviting staff Urgent care practitioner Jenny Goodman
New developments in
to leave their lung health in response
feedback to coronavirus
The Trust has launched a new way
for staff to share what it’s doing
well and how it can improve.
The Listening into Action app is used
Newly qualified by more than 100 health trusts across
the country to anonymously get ideas
doctors join about areas of good practice and how
improvements can be made.
response Chief executive Julie Gillon said: “We have
Calling on
come so far over the last few months. In
to coronavirus the most challenging of circumstances, we
have adapted and improved so that we
challenging of circumstances to
make improvements.
pandemic
Hartlepool’s support
could continue to care for our patients.
“But we know we can’t stop there. The
At the start of the outbreak Jenny
A new scanner is one of a number of
Goodman, a nurse practitioner in the
The Trust was
road to improvement is a never ending
urgent care service, made a suggestion for measures the respiratory team have
with social distancing
one and we are always focused on
some help for staff struggling to pick up
allocated a cohort of moving forward.
basic supplies.
taken to continue to care for patients
20 new foundation “Listening into Action is an easy,
She said: “At the start of COVID-19
during the coronavirus pandemic.
convenient and proven way of gathering Staff at the University Hospital of Hartlepool who
outbreak, the team gave feedback that it
interim year one feedback from staff – sharing both areas
would be really helpful to have a pop- live in the town signed a letter calling on fellow This included a new ultrasound machine in lung
of good practice and areas where we must health at the University Hospital of North Tees
doctors back in April learn lessons and improve.
up shop so staff could pick up essential Hartlepudlians for their continued support in which will allow the team to expand the variety of
supplies when it was so difficult to get
to help respond to the “If staff have an idea for change, we will these at that time.
following social distancing guidelines. procedures they can perform in the pleural clinic.
Coronavirus pandemic. do our best to make it happen. If it isn’t
“The catering team couldn’t have been This was after the town was one of several areas in the Respiratory consultants Kevin Conroy and Ben Prudon
possible, we will share with staff why region to experience a spike in cases at the end of May. (pictured left and right) say the upgrades will help
more responsive – they set up shops
Welcomed by Dr Dolon Basu, this is. shorten the time to getting a diagnosis for some
in both restaurant areas at North Tees Part of the letter said: “Following a rise in the number of
she told them “you are now patients who are worried about serious conditions
“Our staff know more than anyone about and at Hartlepool. These gave staff that cases over recent days, we are calling on you all to join us
part of a medical fraternity, like lung cancer.
the organisation. Their suggestions will convenient access to everyday things in a renewed push to be vigilant.
welcome to you all. We are
ultimately help make improvements and we needed such as milk, eggs, flour, Dr Conroy said: “In response to the coronavirus
delighted to have you here “Collectively, we have helped save lives. We are calling on
mean we continue to provide the very pasta, fruit and vegetables. The staff pandemic, we haven’t been doing some of our other
earlier than planned so you you all to keep this momentum going. Now is not the time
highest quality of care to our patients.” were absolutely fantastic and we all procedures such as local anaesthetic thoracoscopy,
can support our efforts”. to be complacent.”
really appreciated that support at such a which is a crucial lung cancer diagnostic test.
The COVID-19 pandemic proved how the
challenging time for us all.”
organisation can move at pace in the most Thank you to all staff who supported us during the campaign “This new ultrasound machine has helped bridge
and to the public for their response. that gap, as well as carry out some tests which we
The Communications and Marketing team also worked with previously couldn’t do.
Community care – more important than ever staff to create a video calling on the community’s support —
you can view it on our YouTube page.
“This has improved our diagnostic capabilities and
is helping patients get the answers they need
more quickly.”
Our community teams continue to work tirelessly supporting all of their patients in their own homes.
The service is now also using pleural vents – this is a
The challenges that the pandemic brought about meant they had to change their ways of working - facilitating small device inserted into the front of the chest where
faster discharges, reduced footfall for those shielding and have even adapted to hosting their team meetings air is trapped between the lung and the chest wall
virtually. (a primary spontaneous pneumothorax).
Some patients being treated in emergency care can
Jackie Lothian, Home manager from Highfield Care Home in Yarm
have the vent fitted there and go home soon after —
shared her glowing review of our teams: “The District Nurses play
avoiding the need for a hospital stay.
such a vital role and I am so grateful for the support they give
our home. Dr Prudon added: “This upgraded equipment is
fantastic news for the service and for our patients.
“Their professionalism and sunny nature is always so appreciated
and they have all taken time out to tell us how well we are doing. “It allows us far greater capability so that we can do
more for our patients. It also means we can provide
“In times like this, a little thank you has been such a morale better training for our trainees and team.
boost and we would like to thank the team from the bottom of
“Better training and better quality ultimately
my heart.”
means improved patient treatment.”
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The Muscle in NHS staff pledge to
the heart of show love and support
the NHS
Our very own Mel
to their community
McEvoy, nurse
consultant in palliative
through food
care, took the time to Staff pledged to give back
Healthcare assistant Annette Allen
write a heartfelt, moving and associate
to the community for
poem celebrating the
practitioner Angela Wilkinson
– with driver Mick Keighron. They
the incredible generosity have been
work and commitment
of all NHS staff over the Trust gets the they have shown.
absolutely Boro medic
incredible.
rock star treatment joins urgent
past few months. As a gesture of thanks, as staff do
their food shopping over the next few
months they have committed to giving
Mel wrote the piece after
speaking to colleagues about
generously to local foodbanks in Stockton
and Hartlepool.
care team
their experiences. Mel said: In April this year – Vans for Bands announced that
“The poem didn’t shy away
from the sad, harsh reality but they would offer their entire fleet of state-of-the- Supplies have been left at several collection points across the organisation
and then taken by the Trust’s volunteer drivers to local foodbanks.
One of our local football
it did celebrate the admiration, art luxury sleeper buses for NHS trusts to use clubs demonstrated a real
respect and love for the NHS Barbara Bright, director of corporate affairs and chief of staff, said: “We have been backing of the trust during
from members of the public.” during the pandemic. truly humbled by the response of our community over the last few months.
April when they allowed
As the bus rolled into the North Tracey Oldfield, clinical co-ordinator “In our time of need they have made us personal protective equipment, they have one of their top medics
Tees site, colleagues from critical in critical care, said: “The whole team made us food and donated us water, they have raised money for us and they have
knitted and made things for us to help lift our spirits.
to join in the fight against
care, EAU and other departments in critical care have found the bus has
enjoyed respite on board supported offered a fantastic way to relax and de- coronavirus.
“They have been absolutely incredible. It’s so important we give back to those who
by colleagues from the employee stress during or at the end of a shift.
are going to need our help more than ever before. Doctor Bryan English
engagement and organisation
development teams. “The wellbeing of our staff is so supported the trust by
“It’s a challenging time for the whole community at the moment. Foodbanks support
important, particularly at this very working in both North Tees
people who can’t afford the essentials in life.
The bus was also the site of a ten hour challenging time. I’d like to thank and Hartlepool hospital
‘bus-tival’ online festival in a bid to raise everyone involved for helping arrange “We are calling on our staff to give generously over the next few months to our local urgent care centres.
funds for all the buses across hospital this facility for our staff. foodbanks so that people in need get that vital support.
sites. Artists taking part included Glen He said at the time: “I am looking
Matlock (The Sex Pistols), Frank Turner “It truly has helped staff be at their “We know how community spirited our staff are – which is why we know this forward to having a role in
and Alex Paterson (The Orb). very best for our patients.” campaign will help make a real difference.” helping my local health trust at
its time of need.
“I’ve worked in a range of roles,
The show must go on —
including in the NHS, and hope
my experience will benefit
patients and the organisation.
medic recruited mid pandemic “Players at the club still need
looking after – there are still
Donna Wakefield, a consultant in palliative care was recruited some coming back from injury
and training programmes. But
to our organisation mid COVID-19, despite not setting a foot into this is an opportunity, while the
either of our hospital sites. Interviewed virtually, the flexibility season is paused, to offer any
and innovation delivered during previous months was just another help I can.
example of how the organisation adapted to make a difference “I’m really grateful to
Middlesbrough and to chairman
at such a critical time.
Steve Gibson for all of their
support in allowing me to do
Donna said of her appointment: “The palliative care team have a
this – I really appreciate it and it
vital role during this pandemic and I want to do all I can to make
shows the kind of community club
a positive difference to patients.” Macmillan lung cancer specialist nurse Amanda McNeany donating we really are.”
goods to Rosalyn Hall from the Holy Trinity Church (West View).
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Linking Loved Ones Urging
One of the very difficult aspects of COVID for both patients, their families all of our
and our staff were the restrictions imposed upon visiting. The Trust reacted
with gusto setting up the ‘Linking Loved Ones’ initiative which offered three
communities
different ways to help the loneliness – a dedicated hotline, virtual visiting across
and letters of love. Teesside to
Mark Thompson was so impressed with Linking Loved
Ones he posted a tweet praising the service which
“It’s a fantastic system and it worked flawlessly.”
stay at home
allowed him to see and speak to his mum Hazel who To request a virtual visit or to have a letter or message
was in North Tees from his home in York. read to a loved one in either University Hospital of
Mark, a published novelist whose debut ‘Dust’ has been
North Tees or University Hospital of Hartlepool, email:
nth-tr.relativesupport@nhs.net. Cases tested in just hours
published in several languages, said: “The virtual visit was
fabulous. It was just fantastic. thanks to new system
“I live a distance away and because of COVID-19 I couldn’t
come to see mum. I really wanted to see her though. Our team of biomedical scientists announced in
“The level of efficiency from the hospital team was incredible. April that they could complete coronavirus tests
I emailed to ask for a visit to be set up, mum isn’t great with within just six hours once in the laboratory.
technology, and someone soon called me back and we booked
in a time for the visit. I was at home on my tablet and a
Biomedical scientists Emma Swindells and Robyn Turnbull set up
hospital volunteer called Kirsty helped mum on the ward to
the system with support from a dedicated team in just one month
use the IPad. Just seeing her face was a real relief.
— something which would normally take around six months. We know that we have
“A phone call is one thing, but it’s not the same as seeing colleagues within our Trust
someone. Mum really felt like she’d had a visit, and it was Emma said: “It means we can this allows clinicians to quickly put
better for me to be able to see her as well as speak to her.
Mark Thompson’s tweet praising Linking
Loved Ones. that herald from nearly
detect positive and negative patients on the correct pathway.
cases very quickly – within hours. half of the countries in the
“This is thanks to the support of so
“Without it, cases would be tested world. Those voices united
many colleagues and organisations
“Be kind to yourself and
in other sites across the region.
By performing the test ourselves, across the region.” in May to tell Teesside
in a number of different
listen when things don’t languages to stay at home
and save lives. The aim
seem quite right.” Have a heart – stay apart of the video was to help
access hard-to-reach
Elaine McWilliams, consultant clinical
At the beginning of 2020, we could not have anticipated groups, communicating
psychologist, helped highlight the help
the importance of what social distancing would mean to the world in their mother tongue
out there and some strategies she has at large. Our Trust took the decision to give the key messages about with such an important
used to cope. distancing a bit of a Teesside twist. message.
She said: “Be kind to yourself, as well as to others.
Nurse Alexandru
Clapping our community
We launched our ‘Have a heart – stay apart’ messaging on April 1 and the
Give yourself time and attention. Take up something
rest as they say is history. From keeping the width of ten parmos apart to Andrei works at
new – I have started learning the piano! I am really
distancing the length of 25 lemontops – we used our own local pride to the University
enjoying it, it’s refreshing to do something new.
hammer the message home. Hospital of
The aim of
“I also go for walks. I’ve started To thank the community for clapping North Tees.
Originally the video was
taking my camera with me and
us every week, we returned the
taking photos of small things. It from Romania, to help access
could be a bluebell, an animal or a compliment with a round of applause Alexandru
hard-to-reach
spider. My partner runs every day, was the first
our 12-year-old son goes with him
back to our community for their heart- to record an groups...
on bike rides too. warming support. appeal, stating
he was “happy to
“We also cook meals together as a
The video of clinical and non-clinical staff giving help get the message
family and I bake a lot. Gardening
the country a round of applause was posted on out to the local Romanian
and decorating is something
the Trust’s social media accounts and was our community and across
practical we can do. You can see an
small way of showing our appreciation. the country.”
end result and take pride in it.”
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Community and wellbeing Health chief tells
We are here for you;
team support staff we are open says NHS
the loved ones of Senior health care leaders from the Tees Valley and
The psychology and health and wellbeing County Durham came together in creating a video
departments put together packages for staff ‘you’re their message to let the public know that their hospitals
are still open, and people should not ignore crucial
front-line staff.
Praise for super power’ life limiting symptoms.
Hartlepool Working with local supermarkets in
Stockton including Morrisons, Tesco
This was as well as a pack of goodies
including moisturisers and shampoos,
Susan Green, consultant colorectal surgeon from
and Asda, Marks and Spencer, and knitted hearts, face-masks, individual In an emotional letter to the Country Durham and Darlington NHS Foundation Trust,
catering team Sainsbury’s, the team asked for
any donations of supplies – and
scented candles, hot drink sachets,
mindfulness colouring in books loved ones of staff, Chief
Barney Green, vascular surgeon at South Tees Hospitals
NHS Foundation Trust and Chris Wells, consultant
gastroenterologist from North Tees and Hartlepool
The team in Café
were overwhelmed with the
generous response.
and pens.
Executive Julie Gillon described NHS Foundation Trust joined in voice to explain how
hospital settings are a different environment because of
Wilbers at the The boxes included advice and support
Consultant clinical psychologist Elaine
McWilliams then asked her neighbours
recipients as being her COVID-19, but still offer the same services as before
University Hospital including a personal survival kit, in Durham if their children would like colleagues ‘super power’ the pandemic.
information about looking after families to make a drawing based on the ‘Every
of Hartlepool were and carers, a bereavement pack, support heart needs a hug so here is a heart during the ongoing pandemic. From cancer diagnostics, treatments and operations, heart
attacks, strokes and other ailments, the NHS says it is
thanked for the for children and young people and a
family carers’ pack.
in a hug’.
important that patients do
The correspondence sent to all trust staff to not ignore any symptoms
support they gave share with their loved ones and support networks that might require
while other businesses was part of a continued campaign of thanks and urgent attention.
gratitude to communities across the Tees Valley
had closed. from the hospitals in Stockton and Hartlepool. You can see the
video on the Trust’s
The team also Barbara Bright, Director of Corporate Services and YouTube page.
ran a pop-up Chief of Staff, said: “Our staff have all pulled together
shop with in typical North Tees and Hartlepool style throughout
fresh fruit and the pandemic. There has been a need to change so
Thanked for vegetables much of our business as usual, and the impact of that
on our colleagues has been significant.
– meaning
the support staff could
conveniently
She continued: “The loved ones of our staff have
Research
they gave stock up
in essence been our ‘twelfth man’ to use a Teesside
team at the
footballing analogy. They have been our staff’s
on essential
forefront of
cheerleaders and their comfort after they arrive home.
supplies without
We really cannot underestimate their role in helping
needing to make a
us to stay focused during the pandemic.”
major trial
trip to the shops.
Ward matron Shirley Mealing, ward clerk Allison Morrison, counselling
psychologist Rebecca Brown and assistant psychologist Jennifer Catheri The letter was even featured on the front page of
The Gazette.
The research and development team has been
Award success for high-tech innovation taking part in a national clinical trial to identify
treatments beneficial for people hospitalised
Innovation was nationally recognised after the CareScan+ system was named as the winner of the with suspected or confirmed COVID-19.
“Supporting Healthcare Teams” prize at the annual Health Tech Newspaper Awards. The Trust has been a leading performer in the
RECOVERY trial – consistently being placed in
CareScan+, a system developed by every ventilator at the University Hospital the top five recruiting hospital sites across the
the Trust’s ICT team to use barcodes of North Tees. country by percentage of available patients who
and scanners to identify patients and have taken part.
equipment, was adapted to track Whenever clinicians require a ventilator, a
and monitor the use of non-invasive swift check of the database immediately The study made a significant breakthrough with the
ventilators during the COVID-19 informed them of the availability of the finding that the steroid treatment, dexamethasone, has
pandemic. nearest ventilator. helped reduce the risk of death by a third for patients
on ventilators.
Each time a ventilator was put into Tony Naylor (pictured), Associate Director
use, sent for cleaning or stored away, for ICT, said: “We’re thrilled to receive Respiratory consultant Ben Prudon and the team
a unique barcode sticker was scanned this award. Huge thanks to our amazing have both received separate nominations at regional
Employee engagement co-ordinator
which automatically updated a data base clinical colleagues who joined us in Clinical Research Network awards for their outstanding
Kara Pickering with her letter
showing the location and current usage of working tirelessly to put patients first.” contribution to the study. Good luck!
10 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 11
Personal note of thanks from A&E department
Mr Kay Adeboye, consultant
Consultation from the
in emergency medicine,
penned a heartfelt note to comfort of home
thank those who worked
Patients can now enjoy follow-up consultations and treatment
to ensure that the accident
via a secure, easy-to-use video conferencing system.
and emergency team at
the North Tees site could The Attend Anywhere system sees the patient
communicate directly with the clinician, using their
still function for those smart phone, lap top or tablet from the comfort
who need to access of their own home, while the clinician can see and
speak to the patient. Documents and Xray scans etc.
emergency care. can be shared on screen and discussed.
As the pandemic took hold, many health What people say about Attend Anywhere:
care organisations had to change their
Patient Rob Martin spent three weeks on a ventilator after
normal ways of working. From staff
contracting a serious case of COVID-19. He was so weak on
redeployment to reshaping the logistics
discharge from hospital that he could barely walk from his
of entire hospital sites.
car to the house. Using Attend Anywhere to safely receive
As well as delivering the note of thanks, Mr his physiotherapy, Mr Martin is now able walk several
Adeboye and other colleagues from the A&E miles with his dog, which was his ambition throughout
team visited the staff that worked so hard to his recovery.
Left to right: Mandy Carter, Lauren Pearce, Nicole Good,
support them to deliver home baked cakes Lisa Tomlinson. They are all clinical staff who helped in Physiotherapist Tom McCourt said: “Bringing community
back in their own departments. emergency care during the pandemic. therapy into the digital world is a fantastic achievement.
Orthotics team member Abby Paterson
I was able to watch and advise Rob on his exercises and
delivers an Attend Anywhere session
make sure he was doing them safely and effectively.”
Back to the classroom Breast screening returns to
Our paediatric physiotherapy team uses poseable dolls,
made and donated by a team member’s mother-in-law,
and the Attend Anywhere software to demonstrate
for North East medics Teesside and Co. Durham exercises to parents so they can safely deliver physio
for their child at home.
As the country went into lockdown, major Abby Hodgson, whose one-year-old daughter benefits from
changes were made in the classrooms Attend Anywhere, said: “It gives us the reassurance that
someone is checking on her and showing us how to move
across Stockton and Hartlepool. forward with the next exercise for her which we’ve found
really helpful.”
Dr George Simpson, consultant in emergency
Mmdicine and paediatric emergency medicine
explained: “We had to change much of our face
to face training back in March. The nature of our
provision of course evolved as the pandemic took
hold. We had to implement new ways of teaching
in a landscape that was continuously changing
Longer appointment times, physical distancing,
for our clinicians. Some additional cleaning of equipment, a one-way
of our work was, as with system and masks are just some of the new safety t
much of the work in the Clinical Specialist Paediatric Physiotherapis
precautions which were introduced as part of a remo te physio session
hospital, driven online. Karen Roach delivers
breast screening services returning to Teesside
“Our classrooms, which are and parts of Co. Durham.
always full had to be adapted Attend Anywhere has proven invaluable for client
to accommodate social The first breast screening team in the north to consultations with our Orthotics team as they assess if
distancing. Adapting to new resume services, the North Tees Breast Unit offers new devices are required by viewing the client carrying
ways of working has been approximately 55,000 screening appointments out exercises on screen and discussing their progress.
successful, and many of the every year, diagnosing approximately 300 to
developments will support 340 women with small, usually very effectively Bethan Sharp uses the service for the treatment of her
our ongoing ambitions for treatable cancers. daughter Bella-Rose. Bethan said: “Video consultation is
education and training for brilliant. I was a bit sceptical at first but it works really
the Trust.”
The service operates from 14 community locations Rob Martin and his partner, Kathryn well and we haven’t had to come to the hospital at all.”
across the Tees Valley and parts of Co. Durham.
12 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 13
Scanner capacity Father and son (Left to right) – carer assistant Michael Pinnegar, care home manager Mark
Mounter, Peter Meeking (care home resident who successfully recovered from
Thank you for
COVID-19), infection control nurses Clare Brookes and Gill Roberts.
your care
boosted to help
more patients
survive joint fight
Veronica Taylor was out
A father and son both won their battle with walking her dog when she
The radiology team COVID-19 – after spending nearly a combined 100 had a fall and a break to her
bolstered its resources to
days in a coma. right arm – on the night that
help scan more patients
Mohammed Farooq and his son Amar the government introduced
than ever before. Shazad were both treated in the new guidelines for people to
critical care unit at the University
The team upgraded Hospital of North Tees. stay at home.
its scanning
equipment with Mohamed, 51, was the first member of Concerned about how the measures
a relocatable the family to pick up the virus after he would affect her, she made contact
...Bolstered its Siemens started feeling unwell and was struggling with the team in orthopaedic
SOMATOM Go to breathe. outpatients at the University
resources to
CT scanner Hospital of North Tees.
help scan more delivered to Then, just a few days later, 31-year-old
patients than the University
Hospital of
Amar also started to feel sick and was
also admitted to intensive care.
Care homes praise NHS team’s support When it was safe to do so, nurse
practitioner Simona McDonald visited her
ever before North Tees. outside her home to help treat the break
The family from Stockton – who run Care homes in Teesside were full of praise for the support from and gave her some support and advice
Tees Valley Cabs and are well known in
The Trust has also the infection control team. to help her recovery.
updated its equipment the area – include wife Sughra, 51, and
children Ambreen, 27, Aneesa, 25, and “The team in the unit were amazing, we
at the University Hospital Gill Roberts, infection prevention “Gill has been invaluable to us.
Haaris, 19. couldn’t fault them. Staff did everything
of Hartlepool – investing in a and control nurse, was a
they possibly could to save them. They
Siemens SOMATOM Definition constant source of expertise “Whenever we have needed her, she
Aneesa said: “Amar was always in a stayed in touch with the family and were
Edge scanner. for homes across Stockton and has always been on the other end of
much more serious condition than my so compassionate. We’d like to thank
Hartlepool. the phone to talk.
dad. He was very sick. He developed them all.”
pneumonia, had a blood clot in his leg, “She has visited us regularly to carry
Tracey Oldfield, critical care co-ordinator, This included running training
had bowel problems and 75% of his out training and to ensure we are
said: “It was heart-breaking for the sessions, giving advice and support
lungs had been affected. satisfied that all of the appropriate
team to have two members of the same over personal protective equipment,
informing staff about changes to infection control measures have been
“We were preparing for the worst. family in the unit at the same time.
guidance and signposting staff to followed.
“Two members of our family went in to “The team are absolutely thrilled that appropriate resources.
“She has gone above and beyond
intensive care and two came out – we both Mohammed and Amar are making
Mark Mounter, manager at Teesdale and has made a real difference to the
are so grateful and relieved. a good recovery.”
Lodge Nursing Home in Thornaby, said: care of our residents and staff.” Nurse practitioner Simona McDonald
with patient Veronica Taylor
Virtual working boosted network capacity by ten times How the high risk foot team rose to the challenge
Our Trust increased its computer external Patients with high risk foot problems continued to
network, allowing more staff than ever before get the care they needed - despite challenges the
to work remotely during the pandemic. diabetic foot team had to overcome around social
distancing, self-isolation and a reduced patient
ICT network manager Gregg Hill explained “In a very
short space of time, the team have increased the transport service.
network capacity for remote working by a factor of
ten – an incredible achievement. The team continued to run all patient appointments face-to-face
– either in a hospital setting or visiting patients at home – due to
“The network would normally allow around 80 people their specific clinical needs.
to work remotely at one time. This has now increased to up to 300.
The team has been led by orthopaedic consultant Paul Mackenney
“This typically takes around 90 days to complete – yet the team and associate specialist and diabetes lead Seema Ijaz who have been
completed it in just two weeks! The team worked tirelessly to proactive in ensuring patients get the very best care during
complete this project in record time.” a challenging period.
14 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 15
T h a n k Y ou!
Patient views!
Here are just a small sample of some of the lovely comments
our patients have made about our staff and services online!
We’d love to hear your comments on
our services and hospitals as we strive
to continually improve the services
we provide.
You can share feedback and let us know
about things we are doing well or give
suggestions for improvements through
our patient experience team by emailing:
patientexperience@nth.nhs.uk
or contacting the team on: 01642 624719.
Alternatively, join us
online at:
NorthTeesHpoolNHS
@NTeesHpoolNHSFT
18 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 19Welcome return for nurse who made national news
You wouldn’t miss your wedding day – A nurse who made national headlines after being applauded out of intensive care following a fight against
so why risk missing your hospital operation? COVID-19 is now back at work and has thanked all who wished her well.
Earlier this year, Millie Magadlela spent three days on Millie (pictured with her team in ward 30) said “I’m thrilled to be
You wouldn’t miss a major life event – a wedding, the birth of your child, a ventilator in the critical care unit of the University
Hospital of North Tees, the very hospital she works at.
back after four long months at home recovering. Although a bit
apprehensive about how my first day back would be, I can say
an anniversary or a big cup final. Video footage of her being wheeled out of the ward to a round
it’s been lovely to get back into a routine and I’ve loved seeing all
my colleagues and friends.
of applause from medical staff went viral online, prompting
So why would you do anything to risk missing “We are appealing to anyone waiting for an operation to
national media interest, including a live interview on the “I had a warm welcome on the ward by everyone. They were
your surgery date? follow the recommended 14-day isolation period – this is so
popular TV show ‘Good Morning Britain’. all so happy to see me back saying ‘You look amazing’ and ‘You
important for everyone’s safety and means your date won’t
As non-urgent operations returned following a period of look great!’. That made my day and my anxiety started to ease
need to be rearranged.”
postponements due to the COVID-19 outbreak, we ran a and I became more relaxed.
special appeal. For anyone with a hospital appointment or a surgery date,
“To be back at work has given me a huge boost for my mental,
Mr Tulloch has an important message of reassurance.
In one week alone, almost £15,000 was wasted physical and emotional health.
on missed operations – many of these caused He said: “We know people have concerns about coming
“I was a bit tired when I got home at the end of the shift and I’d
by people not following national guidance. into hospital and we understand that. We have a number
already been informed by our occupational health team that I
of measures in place that mean coming into hospital is
would feel a little more tired due to post COVID-19 fatigue.
Operations Orthopaedic surgeon Chris Tulloch, deputy
medical director, is pictured here with his
extremely safe.
transform wife Lesley on their wedding day as they “These include staggering appointment times so patients
“I’d like to thank everyone who supported me before and during
my illness. The medical staff who cared for me, my friends,
mark 43 years of marriage. don’t meet and creating ‘clean areas’ in the building.
lives for family and colleagues who stood by me and for the hundreds of
lovely comments on social media from people I haven’t met but
the better This is part of a number of images the
communications and marketing team have
“If patients are still too concerned then we can rearrange
their appointments – but we are urging people to come in all wished me well.”
produced to highlight the issue. and have the treatment they need as soon as they can.”
Deepak Dwarakanath, medical director, said: “We’re thrilled
He said: “Like so many others, my wedding day Millie has recovered and is now back with us, doing the job she
was the most important day of my life. has some 40 years’ experience in. Millie is a highly valued and
skilled nurse and I know the whole Trust joins me in welcoming
“None of us would consider missing a milestone event in our her back ‘home’.”
lives. We would do everything in our power to make sure we
were there.
“So why would we do anything that might jeopardise
something as important as a surgery date? Singing volunteer strikes The colour of (donated) money
“Operations transform lives for the better – for someone a chord with patients A local pool league has ‘broke off’ with
who has had something like knee or hip pain, surgery means
they can live a life free from major pain and discomfort. A singing volunteer struck a chord tradition and made a generous donation to
the intensive care unit.
with our patients as he brightened
The Stockton-based Tuesday Night Pool League
up their day with regular musical consists of 36 pub and pool club teams, playing
Boro fan and cancer survivor backs campaign performances. weekly home and away 8-ball pool matches.
As the pandemic has prevented completion of the
Inspired by the work of the NHS during the
BORO fan Dicky Peacock wouldn’t have missed his beloved team’s big day out in the cup final COVID-19 pandemic, Jason Wilson wanted to lend
season, which always ends with a presentation evening,
the big hearted players decided to donate the season’s
for any reason – just like he wouldn’t miss his big day in the operating theatre. a hand and began volunteering at the University
evening prize fund of £3,786.52 to the Trust.
Hospital of North Tees in May.
Dicky, who has been a porter at the Dicky said: “I have been to so many big John Easby, chair of
As a volunteer, Jason’s
Trust for more than 30 years, has occasions involving the Boro – whether the league, said: “We’d
role involves serving
watched Middlesbrough Football Club it was the big Wembley finals in the 90s normally spend this
meals and feeding
in several cup finals – including their under Bryan Robson, the UEFA Cup final in on trophies and other
patients, but his love for
League Cup win in Cardiff in 2004. Eindhoven or our League Cup win at the prizes, but as the
performing has proven
Millennium Stadium in Wales – I wouldn’t season has had to be
He is also a keen follower of Stockton Town an unexpected benefit.
have wanted to miss them! cancelled, we decided to
and watched them in their cup final defeat Singing classic rock give something back.
two years ago. “These are events you remember for the rest and pop songs on his
of your life. I’ll never forget celebrating the “We’ve all seen how
The 64-year-old from Roseworth also had acoustic guitar, Jason
cup win with the family long into the evening. much the NHS has
successful surgery for bladder cancer at performs to patients
supported the country
the start of the year – so he knows the “And when it comes to your health nothing around the hospital a
and we wanted John Easby, chair of the Tuesday Night Pool
importance of attending appointments and is more important – I wouldn’t have done couple of times a week. League, Steph Gale, clinical coordinator for
to show some critical care, and Paul Wilson, secretary of
the
surgery dates in light of measures in place anything to miss my surgery date or a support ourselves.” Tuesday Night Pool League
due to COVID-19. hospital appointment.”
20 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 21Appeal for crutches to
Continuing the fight from
be returned to hospital
behind the front line We appealed to patients to return crutches – after
Registered nurses and other healthcare practitioners who had to step back a large drop in numbers following the outbreak.
from the front line due to underlying health conditions still shared their The Trust asks patients given crutches to bring them back once no
expertise to support colleagues. longer needed.
Around 10 to 15 pairs are given to patients every day from urgent care centres at
Operating the COVID-19 support line, they received both the University Hospital of Hartlepool and University Hospital of North Tees.
calls from staff members to record COVID-19 related
absence. If required, a registered nurse then followed But a significant number have not been returned – partly due to social distancing
up the call with an assessment to see if any further measures and public concerns about visiting hospitals.
support was required.
Billingham
The good news is that following our appeal a large number were returned – thank
Michelle Arrowsmith, registered nurse explained at the time you to everyone who did so.
‘we are certainly learning on the job – the current situation
is unprecedented. We’ve never been here before but we are
all united with one common goal – to support our colleagues
Mark Horkan (far left) and Karen Beck (far right) from the White Feather Project with
the urgent care team after they donated 40 pairs of crutches after seeing the appeal.
man wins
on the front line.’
one nil against
Healthcare assistant Elaine Wilson added: “When I first got
the call from my ward matron explaining that I would have
to go on to restricted duties, I was disappointed. I wanted to
COVID-19 in
be a part of the fight and I wanted to support my colleagues
in any way possible. Then the opportunity came up to help
extra time
on the COVID-19 support line and I jumped at the chance."
Transporter truck
driver Anthony Seery
Vulnerable patients began to feel unwell
supported by NHS staff Doctor who went above and and a week later was
being rushed into the
and Tees Valley Mayor beyond during pandemic Urgent and Emergency
Sarah Whitehouse, a registrar in Care Department in the
Partnership working across the Tees Valley has
become more important than ever. Our Trust linked elderly care, was awarded the star University Hospital
in with the Tees Valley Mayor and the combined of the month award after being of North Tees.
authority and Stagecoach North East during the nominated by colleagues who worked Before the following day had
pandemic to extend the services of the on-demand
Tees-Flex bus service.
alongside her during a really busy Manikin family helping staff prepare arrived, the doctors looking
after him made the decision
period during the pandemic. to place him in a medically
Passengers normally request a Tees Flex bus through Staff have been using the manikins from the Trust’s state-of-the- induced coma to give him the
a smart phone app, website or telephone, but since the Lucy Stanton and Elle Clarke, both foundation art simulation suite to train on new best chance of fighting the
outbreak of the pandemic the buses have been operating doctors, describe Sarah as showing nothing but disease. To his wife, it was
in partnership with the NHS Trust free of charge to help the utmost compassion for patients, families
procedures to ensure they can care for just a waiting game. Unable
patients in need. and colleagues patients who may also be displaying to visit him in hospital due
to COVID19 restrictions, she
alike at a time signs of the virus.
during increased ultimately went five weeks
pressure. Simulation Officer Aly Robinson said: “Our without seeing her husband.
medical colleagues have had to change
Here is Sarah the way they work because of COVID-19.” Anthony explains: “For me it was
being presented never a question of if I would get
“As well as wearing more PPE, some out of North Tees, but when. I
with her award by
procedures which create a ‘spray’ of fluids don’t remember much of my time
deputy director
from the patients, known as aerosol generating in hospital, but from what I do
of finance
procedures, such as CPR are now carried out by a specialist team in enhanced remember, I owe my life to each
Stuart Irvine
PPE. This means ward staff have to be confident in what treatment they can and every one of the doctors and
this week.
now personally deliver and any changes they need to be aware of.” nurses who looked after me.”
Laura Elwell and Julie Smith (left and right) from the physiotherapy service have been
running the service with Stagecoach North East bus driver, Atif Hussain (centre).
22 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 23Nurse The Maskateers – one Microbiology team recognised for going
specialist for all and all for one! above and beyond in challenging times
gets knitting One of the many generous donations we received
In March our microbiology colleagues were named ‘team of the month’ –
for lung included colourful masks and scrubs from the
testament to their outstanding quality of service under significant pressure.
North East Maskateers, a local group of volunteers
cancer care committed to providing protective equipment Medical Director Deepak
Dwarakanath who presented the
for hospitals and care homes.
When a health team’s team with their award, personally
thanked the staff, he said: “As
Steph Gale, clinical coordinator for critical care, said: “Thank you
annual charity ball maskateers! What a lovely donation.
a medical professional, it goes
without saying we couldn’t do our
had to be cancelled “Colleagues from job without the support of you all.
due to social across the Trust have
been touched by the “Often seen as the ‘background’ staff or
distancing measures, overwhelming support working ‘behind the scenes’ you may
a specialist nurse we’ve received throughout not always feel you are appreciated and
recognised, but I assure you on behalf
the COVID-19 pandemic.
responded in of the Trust’s executive team and as
“We’ve had treats, meals,
the best way more chocolates than
a fellow colleague we value the vital
job you are all doing, and without it
she knows we can count and even
specialised equipment
we simply couldn’t have got through
these difficult times, so I thank you all
Around how – like this donation. It’s just for your dedication and hard work you
£60,000 has knitting! been an extraordinary
outpouring of love and
should all be proud of yourselves.”
support and we are so, so
been raised Every year
grateful to everyone.”
the Macmillan
to date! lung cancer
nurses hold an
Oxygen cylinder Teesside key workers
event and donate
all of the proceeds
to cancer treatment.
Around £60,000 has been unite to deliver message
raised to date – all split
between the Trust’s lung
cancer fund and Macmillan
returns to Hartlepool “This isn’t over...”
Cancer Support.
Following extensive works, the large cylinder Organised, co-ordinated and edited by
When it became clear that this
of liquid oxygen temporarily based at the colleagues at the Trust – leading emergency
year’s winter event would not
services, local authorities and other
be possible due to the effects University Hospital of North Tees returned Lynsey Hetherington, musculoskeletal lead and podiatrist,
was redeployed to lead a team of oxygen runners key workers joined forces to send out a
of COVID-19, lung cancer
nurse and keen knitter Jeanette ‘home’ to the University Hospital of Hartlepool. powerful message about the corona crisis
Redeployed staff working
Draffan (pictured) decided to do
her bit by making and selling
The 500 litre liquid oxygen cylinder not yet being over in May.
was relocated to Stockton in April
soft toys. At that time the region
in readiness to support patients
requiring increased oxygen while Hundreds of staff were redeployed from was highlighted to have
been one of England’s most
being treated with COVID-19. their usual duties to perform vital tasks likely hotspots to ignore
Working with supplier BOC, the to keep patients safe. government advice to stay
University Hospital of North Tees’ home and save lives.
internal oxygen supply has been These included more than 50 nurses and dozens
The oxygen cylinder at North Tees. Colleagues from the police
improved and is now capable of of health care assistants and allied health care
and fire services as well as
supporting a large number of patients professionals such as physiotherapists who worked in
neighbouring trust South
requiring medical oxygen. different services, many of whom had to quickly learn
Tees collaborated to remind
and master new skills.
The cylinder was lifted from its residents to observe
temporary position by crane and From endoscopy and day care surgery to accident and government advice.
transported back to the University emergency, from surgery to intensive care and elderly You can watch the video in full on our website:
Hospital of Hartlepool by a specialist care and gastroenterology to respiratory care, staff were https://www.nth.nhs.uk/news/teesside-key-
crew who oversaw its reinstallation. And arriving back at redeployed from services where all but emergency provision workers-on-covid-19-this-isnt-over/
Hartlepool.
was temporarily postponed.
24 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 25Volunteer praised for North Tees visited by Her Majesty’s
her support to a patient Lord Lieutenant of County Durham
Volunteer Alice Pearce from Hartlepool has been
volunteering since the beginning of the COVID-19 pandemic.
Volunteering two-days a week on ward 36 at the University Hospital of
Team helps reduce North Tees, Alice supports the staff at meal times, responds to patients’
buzzers for help and spends time talking to the patients and taking their
hospital visits minds off their illnesses.
and treat double One such patient was 74-year-old Jill Monaghan from Hartlepool.
the number A nasty fall led to Jill being admitted to hospital with a head wound.
of patients Throughout her two-week stay at North Tees, Jill was diagnosed with low sodium levels
and low blood pressure which led to her fall.
The Holdforth Unit in
While on the ward, Jill only had the most basic items such as a toothbrush so Alice
Hartlepool transformed came to Jill’s aid in a variety of ways.
how it worked as part
First she tracked down a mobile phone, donated by Virgin Media to Helpforce and in
of its response – making turn provided to the Trust. Alice entered the number for Jill’s son, who was not allowed
improvements to reduce to visit the hospital during the pandemic, so they could catch up and be updated on
hospital visits and help her progress.
double the number of But the biggest help was when Alice, in her own time, went to Jill’s home to collect her
patients being treated. glasses and some clothes.
The unit was previously used Jill said: “I think Alice is marvellous.
Colleagues from University Hospital of North Tees welcomed Mrs Sue
as a rehabilitation ward for
patients who are staying in
“She spent so much talking to me and the other patients and took a real interest in our lives. Snowden – Her Majesty’s Lord Lieutenant of County Durham.
hospital – often for several “I mentioned I didn’t have my glasses one day and Alice arranged with my son to go
days. It then became a central to my house and pick them up. I thought she’d drop them off the time she was on the Mrs Snowden visited the hospital In a response directly from another significant outbreak of the
hub from where patients are ward, but she came straight back that evening! It was so kind. after writing letters of support Her Majesty’s Lord Lieutenant’s virus when it comes. Your Trust can be
cared for in their own homes during the height of the ongoing office, colleagues at the hospital were very proud of all that you have done
and care homes. “Alice even used her own money to buy puzzle books and brought in books from home. pandemic to colleagues at both thanked for their efforts: and achieved to deal with this terrible
She’s just marvellous.” University Hospital of North Tees new and unknown virus and at the
Patients are only invited into and University Hospital Hartlepool. “Mrs Snowdon would like to thank same time maintaining critical services
Modest to a fault, Alice said: “Getting Jill’s glasses and clothes was no bother really. I most sincerely Julie, Steve and all
the unit when the treatment and now dealing with the inevitable
took the hospital shuttle to Hartlepool and my partner Jamie drove me back. We’re Julie Gillon, chief executive, Steve those that she met for making her
they need can’t be performed backlog of other work.
here to help and it made Jill’s stay easier when she could read in comfort.” Hall, vice chair and non-executive visit so interesting and informative.
out of the hospital.
director, Neil Schneider, non-executive Mrs Snowdon is so appreciative of the “Once again on behalf of Mrs Snowdon
director and deputy lord-lieutenant, time and effort that everyone put into many thanks to everyone who made
Mark White, governor and deputy her visit. her visit so memorable and you are to
lord-lieutenant and Barbara Bright, be congratulated on all that you have
Chemotherapy patient taken by director of corporate affairs and chief
of staff all welcomed their guest
“It was a privilege to hear at first hand
all that your Trust has been doing
achieved during this most difficult of
times in the history of the NHS.”
surprise from team to celebrate before inviting colleagues from across and to talk to the staff from different
the Trust to showcase how well the disciplines who clearly have all been
working collectively together to meet
milestone birthday
organisation adjusted and adapted
when COVID-19 hit. the significant challenges that you
have been facing.
A hospital patient was taken completely by surprise From COVID-19 palliative care
pathways to partnerships between “Mrs Snowdon was very much aware
when staff in a cancer unit threw a surprise celebration pathology and workforce, the of how your staff have put their own
for him to mark a milestone birthday. experiences of our ITU team and the lives at risk to care for and save
John Patterson was seeing in his 90th birthday with a
acute respiratory team's ambitions to the lives of others, and she was so
impressed with all that she heard
She was so
a virtual tour of the emergency and
routine appointment at the chemotherapy day unit at the
University Hospital of North Tees.
urgent care departments and a digital about how you have been finding impressed
new and innovative ways to meet
John (pictured with the team), who has been receiving treatment over
dial in from the integrated single point
of access team. The showcase offered the many challenges that you faced with all that
the last few months, had previously been coming along with his daughter. an experience of a wide breadth of the
changes that were implemented
and situations that had never been
experienced before. She was also very
she heard
But since the outbreak of COVID-19, visitors have not been permitted to come into hospital. impressed with what she heard about
at speed.
Healthcare assistant Margaret Colquhoun came up with an idea to make him a cake and throw him a party – well done to the team! your preparations for the future and
how you would deal successfully with
26 Anthem | Autumn 2020 www.nth.nhs.uk www.nth.nhs.uk Autumn 2020 | Anthem 27You can also read
