Peterborough - Care and Support Services Directory 2018/19

Peterborough - Care and Support Services Directory 2018/19

Peterborough - Care and Support Services Directory 2018/19 Publications Peterborough Care and Support Services Directory 2018/19 The essential guide to choosing and paying for care and support In association with

Peterborough - Care and Support Services Directory 2018/19

For further information about our homes or facilities please contact either care home directly or alternatively contact our head office. Peterborough Care, 236 Eastfield Road, Peterborough PE1 4BD Tel: 01733 562328
email: Lavender House Care Home 205 Broadway Peterborough PE1 4DS Tel: 01733 564979 Park Vista Care Home 15 Park Crescent Peterborough PE1 4DX Tel: 01733 555110 The Maltings Care Home Aldermans Drive Peterborough PE3 6AR Tel: 01733 897733 Broadleigh Care Home 213 Broadway Peterborough PE1 4DS Tel: 01733 561475 Our homes are located in close proximity of each other and a very short distance away from Peterborough’s Central Park.

Each Home has dedicated staff supported by an environment that includes the following
Total Quality Management (as recognised by ISO 9001 Award) NAPA (National Activity Providers Association) members Respite Care/Post–operative Care Residential Care, Nursing Care Dementia Care, Continuing Health Care
Delivering specialist elderly in Peterborough care OPEN DOOR POLICY Including open viewings and visiting!

DEDICATED CARE Committed well trained staff with local knowledge!

Peterborough - Care and Support Services Directory 2018/19

3 Visit for further assistance with your search for care Contents Areas covered by this Directory
4 Welcome from Peterborough City Council
4 Where do I start?
5 Keeping healthy and well
5 Staying independent
6 Assessment and support
9 What support is available?
11 Housing options
16 Paying for your care
20 Monitoring the quality of our services
Keeping people safe
24 Local health services
24 Support for carers
27 Essential information
30 Care and support providers
46 Care homes
49 Care homes with nursing
51 Index
52 To obtain extra copies of this Directory, free of charge, call Adult Early Help at Peterborough City Council on 01733 747474.

Peterborough City Council’s distribution of this publication does not constitute its support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Peterborough City Council nor Care Choices can be held responsible for any errors or omissions. Alternative formats This Directory is available electronically at There is also a Browsealoud option for those requiring the information in the spoken word.

Peterborough - Care and Support Services Directory 2018/19

4 Search for care at to find support in your area Areas covered by this Directory Welcome from Peterborough City Council Welcome to the latest edition of Peterborough City Council’s Care and Support Services Directory.

This 2018/19 edition will provide you with information on health and social care and support across the city. We want people in Peterborough to maintain their independence for as long as possible and enjoy the best possible quality of life. Fundamental to enabling you to make the right decisions about care and support will be high-quality information and advice. This Directory is one way of providing information. You can also look at our new Peterborough Information Network on www. or by searching for ‘Peterborough Information Network’ on Google. We are working closely with our health colleagues and neighbouring councils to join up health and social care services to give the best communitybased care when it is needed.

We know that making decisions about social care can be daunting, particularly if you have had no involvement with social care before. This Directory provides clear, easy to understand guidance so that you can be confident you are making the right decisions. CAMBRIDGESHIRE LINCOLNSHIRE NORTHAMPTONSHIRE Peterborough Newborough Thorney Barnack Wittering Hampton City Centre Deeping Gate Bishops Gardens Italian Festival Diwali

Peterborough - Care and Support Services Directory 2018/19

5 Visit for further assistance with your search for care Where do I start? Peterborough Information Network (PIN) You can find lots of useful information about staying safe, well and independent in Peterborough on the Peterborough Information Network at The Peterborough Information Network includes information on topics such as:
getting out and about;
staying safe;
housing options;
help to live at home;
caring for someone;
learning, work and volunteering;
money matters;
personal assistants network; and
equipment and living aids.

It also includes details of events happening locally which might help with social contact and wellbeing. For support with using the Peterborough Information Network, email This Care and Support Directory is also available online at Keeping healthy and well Healthy Peterborough The Healthy Peterborough service delivers a range of programmes and interventions across the city with a focus on promoting and improving health. The services listed below are examples of programmes provided. They are all free at the point of access. All you have to do is call freephone 0800 376 5655 and speak to one of the friendly Healthy Peterborough team members who can provide advice and book you into a clinic or programme.

Stop smoking The Healthy Peterborough service is here to help you stop smoking. Smokers are up to four times more likely to succeed in quitting with support from the stop smoking service than if they try to quit unaided. Our stop smoking specialists deliver support across the city and can help you achieve your goal of giving up smoking. Call freephone 0800 376 5655 and speak to one of the friendly Healthy Peterborough team members.

Free NHS Health Check programme The free NHS Health Check programme is a public health programme in England for eligible people aged 40 to 74. If you wish to book a health check then please contact your GP practice. Physical activity and weight management Healthy Peterborough delivers free physical activity and weight management programmes to adults who are overweight and/or physically inactive, as well as those living with long-term conditions. Free Let’s Get Healthy clubs for children are also provided through Healthy Peterborough. Call freephone 0800 376 5655 and speak to one of the friendly Healthy Peterborough team members.

Learning disability Annual Health Checks The Annual Health Check scheme is for people aged 14 and over who have been assessed as having a borderline, mild, moderate, severe or profound learning disability who need more health support. It helps to detect health conditions that may otherwise go undetected. People with learning disabilities who are known to their local authority social services and are registered with a GP who knows their medical history, should be invited by their GP practice to come for a free Annual Health Check.

Peterborough - Care and Support Services Directory 2018/19

6 Search for care at to find support in your area Staying independent Support on discharge from hospital Following hospital admission, you may need support, short or long-term, to maximise your independence. This might be a new service or a continuation or increase of your previous support. You or your family can contact the Transfer of Care Team, based at the hospital, directly on 01733 454481. The team will need a formal referral from the ward staff, which you can ask them to complete. The Transfer of Care Team will support you to determine whether you could be eligible for services provided by Peterborough City Council, and will also liaise with community health colleagues regarding Continuing Healthcare, see page 22, and other services in the community.

In many cases, the Transfer of Care Team will be able to offer you a period of reablement (see page 9) to support you.

Technology Enabled Care and Adaptations You might find Technology Enabled Care (TEC) or Assistive Technology useful. TEC covers a wide variety of equipment and devices, both simple and complex, that can promote your independence and enable you to live at home for longer. TEC plays an important part in managing or minimising risks, including personal safety, home safety, falls prevention and medication management. It supports carers by providing reassurance, peace of mind and reducing stress so they can better manage the demands of their own home and work life alongside their caring role. More information on TEC can be found on the Peterborough Information Network, visit and search ‘Technology Enabled Care’.

Avoiding falls Improving safety in the home can help prevent you from having falls and injuring yourself, whilst allowing you to continue to live independently. Falls, slips and trips can lead to broken hips or wrists and other injuries, and are a leading cause of disability among the older population. Falls in the home can result in ill health, lengthy hospital stays, residential care or loss of independence, and can greatly affect your quality of life. Various aspects of the home environment can be improved to reduce the risk of having a fall. Family, friends, neighbours and carers can help make things safer for you while allowing you to stay independent and self-sufficient.

Shown below are some tips on avoiding falls:
Make sure that the hallway and stairs have working lights - if possible replace the bulbs with low energy bulbs and keep a light on overnight.
Wear slippers with an appropriate heel so that they stay firmly on the feet.

Regular gentle exercise can help reduce the risk and fear of falling. Exercise such as Tai Chi is particularly helpful for improving balance.
Have grab rails installed at key sites around the home or at the entrance to the home.
Fasten down any torn bits of carpet or lino.
Avoid tripping over the edge of rugs by either removing them or fastening down the edges.
Review medication with your GP or pharmacist.
Ensure that you look after your feet and ask for a referral to a podiatrist if you are worried about your feet.

Speak to your occupational therapist who can give you lots of advice.

Peterborough - Care and Support Services Directory 2018/19

7 Visit for further assistance with your search for care Finding it difficult to get in and out of chairs? Try putting a block of foam in the chair base. Alternatively, buy chair raisers, a higher chair or an electric riser chair. Also try taking regular gentle exercise. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if you need to move heavy furniture. There are also tools for opening and closing windows. Struggling to keep warm/cool? Consider a fan or heater. Is your house insulated? Are there any draughts? You may also be eligible for the winter fuel payment from the Government.

Visit If you have trouble using light switches, think about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch toggles, or there’s even technology available so that you can turn your lights on and off using speech.

Use subtitles if you can’t hear the TV, or buy wireless headphones. Do you need a hearing aid? Request an assessment from your Council. Do you forget to take your tablets? Try making a note of when you’ve taken them, or buy an automatic pill dispenser or pill box. If you struggle to open your medicine, you can ask your pharmacist for advice on alternative packaging that could make it easier for you. Can you reach everything in your cupboards? If not, try a handi-reacher or rearrange your kitchen so the things you use most are within easy reach. If you are having problems with preparing food, consider a chopping board with spikes.

There are also long-handled pans, teapot tippers and lid grippers that could help. A food processor might be a solution and meal delivery services are also available.

Is eating and drinking becoming difficult? Large handled cutlery could help, or non-slip mats for the table. Lightweight cups and mugs with two handles could also be a solution. Using taps can be made easier by fitting tap turners. You could also consider repositioning your taps or buying a new tap that is easier for you to use.
 Tap turners Grab handles Chopping board Hand trolley Teapot tipper Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Peterborough - Care and Support Services Directory 2018/19

8 Search for care at to find support in your area If it’s hard to hold your toothbrush, try a toothbrush gripper. You might also benefit from having an electric toothbrush or sitting on a stool while brushing your teeth. You might like to buy a raised toilet seat, or a seat with a built in support frame if it’s hard to use your toilet. Flush lever extensions are also available. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel straps. You could also consider grab rails, a half step to help you get in and out of the bath or a bath or shower seat to make washing easier.

Tap turners can also be used in the bathroom. For more information on technology that could make your life easier, contact your Council for an assessment. They might refer you to an occupational therapist (OT) or you could contact an OT privately. Search online for OTs near you. You can also look online on the Peterborough Information Network for more help and advice. Visit Do you struggle to get in and out of bed? You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails for support. If the bed is the issue, you could buy an electric adjustable bed or raise the bed to the correct height.

If moving whilst in bed is a problem, have you thought about using an over-bed pole? You might also want to buy a pillow raiser or change your bedding so it’s lighter. Is it becoming difficult to get dressed? If so, specially adapted clothing is available, or you could buy a long-handled shoe horn, a dressing stick or a button hook. If you are having a lot of difficulty, consider home support, see page 11. Clocks are available with large numbers or lights if you can’t read the time in bed. You can also buy clocks that speak the time.

If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size.

Some also have integrated lights. Look for bedside lamps with a step-on or button switch if yours are difficult to use. Chair raisers Level indicator Hand rail Bed table Handled plug  More information on staying independent and ideas to help you live at home can be found online at There is also information on making larger adaptations to your home.

Peterborough - Care and Support Services Directory 2018/19

9 Visit for further assistance with your search for care Reablement Reablement is short-term support to help you live independently again. It gives people over the age of 18 the opportunity, motivation and confidence to relearn or regain some of the skills they may have lost as a consequence of poor health, disability, impairment or accident. It may also enable you to learn new skills that can help you develop and maintain your independence. As well as the satisfaction you may gain from being able to do more things for yourself, input from the reablement service is likely to reduce your need for longer-term care and support.

Often, no ongoing care is required after the period of reablement.

Reablement can help with a range of tasks, including:
personal care tasks such as washing and dressing;
domestic skills, such as food and drink preparation;
encouraging you to be confident when moving around, including getting up and out of a chair, getting in and out of bed and getting on and off the toilet. Access to reablement services is through a discussion with a social care professional. Trained reablement staff will work with you to ensure that you are supported in your own home and that you set achievable goals. These will be based on what is reasonable for you to expect to be able to do for yourself at the end of the reablement service.

The goals will be recorded as part of your Goal/Support Plan and will be kept in your home so that you, your unpaid carers and reablement staff can monitor your achievements and identify new goals to work towards. The emphasis of the service will always be to encourage you to do things for yourself. If you still have ongoing care and support needs following the period of reablement, you may be eligible for care and support.

Assessment and support Making contact We hope that you will be able to find all the information you need on the Peterborough Information Network. However, if you are unable to find what you are looking for online, you can contact the Adult Early Help Team. The trained staff know about the services available and can offer advice on who else may be able to help. You can contact them on 01733 747474. If your request is urgent and cannot wait, out of hours you can contact the Emergency Duty Team on 01733 234724.

If you think you need help with a mental health condition, you should contact your GP in the first instance.

They may refer you to the Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). See page 25 for more information about mental health services and contact details. You can also call 111 and select option 2. What happens next? When you contact the Adult Early Help Team, you will be asked for some basic details. You could be offered information and advice, short-term support to remain independent, or a social care assessment. The aim is to maximise your independence and ensure you receive the support you need. You can receive pieces of equipment (called ‘Technology Enabled Care’ or ‘Assistive Technology’) or short-term support (called ‘reablement’) without the need to go through a social care assessment or eligibility check.

You can find out more about these services in the information starting on page 6. There is no charge for these services. Social care assessments and eligibility for support If, following a discussion with the Adult Early Help Team, it is felt that you need a social care assessment, this will be arranged. If possible, the assessment may be completed over the phone when you first contact us. However, we will carry out a face-to-face assessment if your circumstances

Peterborough - Care and Support Services Directory 2018/19

10 Search for care at to find support in your area suggest that this would be beneficial. It is important to understand that even if you are found to be eligible for social care, you may have to pay for your care. This is dependent on how much money you have and is explained further on page 20. The Government has set a national eligibility threshold, which is the same across England. This national eligibility consists of three criteria, all of which must be met for a person’s needs to be eligible. The eligibility threshold is based on finding out:
whether your needs are due to a physical or mental impairment or illness;
to what extent your needs affect your ability to achieve two or more outcomes, such as being able to wash, dress yourself, or make use of your home safely; and
whether, and to what extent, this impacts on your wellbeing.

As part of the assessment, we will talk with you about what is important to you, and whether your wellbeing is affected. After the assessment, we will make a decision about whether you are eligible for care and support and will explain any decision to you. If you are eligible for support If you are eligible for social care support, we will complete a financial assessment to understand whether you will need to pay some or all of the cost of the support. This will depend on your income and any savings you may have.

If you are not eligible If you are not eligible for support from us, we will offer free advice and information and put you in touch with other organisations and services in your community that may be able to help you.

This may include some of our in-house services, such as reablement or occupational therapy. Many people find that seeking advice from us is helpful in finding their own solutions because it provides an opportunity to discuss their situation with a social care professional. If your needs change If your needs change, you can always ask us for a reassessment. Simply call the Adult Early Help Team on 01733 747474 or email Carers’ eligibility Carers have the same rights to an assessment as the person they care for. The aim of a carer’s assessment is to find out what impact caring responsibilities have on the carer’s wellbeing and to identify ways in which they can be supported to provide, and continue to provide, care.

A carer may have eligible needs if they meet the following criteria:
their needs arise as consequence of providing necessary care for an adult; and, as a result:
their health is, or is at risk of, deteriorating;
they are unable to achieve specified outcomes; or
there is or is likely to be a significant impact on their wellbeing. If, following an assessment, a carer is eligible for services, a social care professional will contact them to discuss the impact of the caring role on their wellbeing and will help the carer to develop a support plan to meet their needs and identified outcomes.

11 Visit for further assistance with your search for care For more detailed information, visit the Department of Health’s guidance – go to and search ‘Care Act factsheets’. You can also look on the Caring for Someone pages on the Peterborough Information Network at For more information on support for carers, go to page 27. Advocacy As part of the assessment process, the council may have a duty to offer you support from an independent advocate. This person cannot be involved in your care and support in a paid capacity and must be appropriately trained and supported to fulfil this role.

Advocacy services help you to say what you want and to get the services you need. They will work to empower you to have a voice and to make choices by providing support, information and representation as required. Advocacy support can be provided by a wide range of people including friends, family or someone working for a charity or community group. Sometimes people prefer to have someone they know to support them, sometimes people choose to receive support from a professional, independent advocate. In Peterborough, all commissioned statutory and non-statutory advocacy services are delivered by a new partnership of specialist advocacy organisations and co-ordinated through one central team.

The service is called Total Voice and brings together advocates from VoiceAbility, Cambridgeshire Deaf Association and National Youth Advocacy Service (NYAS).

How to contact Total Voice: Referral helpline: 0300 222 5704 Email: Web: Address: Peterborough Office, 27 London Road, Peterborough PE2 8AN Drop in sessions are available on Wednesday afternoons. Children and young people who are looked after or who have a disability and are classified as children in need can contact an NYAS adviser directly by calling 0808 808 1001 or via email at What support is available? Independent home care providers In order to enable you to live in your own home for as long as possible, a range of home care services is available.

These cover day-to-day tasks such as cleaning, shopping and food preparation/cooking, through to personal care that helps with dressing, bathing, toileting and prompting the taking of medication. Care workers need to be properly trained, particularly in moving and handling and the use of hoists for some tasks.

Daily care support Care workers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help you require, their visits can be just half an hour or up to several hours. Generally, visits are available from 7.00am until 10.00pm. Some people will need multiple visits per day. Night services can also be provided. The hourly rate for these types of services depends on the services you require, the time of day and the location. Rural areas may present particular difficulties and a travel charge will probably be made in addition to the normal hourly rate.

Live-in care 24-hour live-in care can accommodate you if you

12 Search for care at to find support in your area have a very high dependency on a permanent basis. It can also provide respite breaks for regular carers and short-term support following hospital discharge. In some cases, it’s preferable and more economical to have a care worker actually living in your home. This can be for a short period, for example a week, or on an ongoing basis. Typical charges for this service depend on the amount of care and the particular skills required.

Live-in care is also available to people with permanent physical disabilities or mental health conditions who require long-term ongoing care. All home care providers are regulated and inspected by the Care Quality Commission which publishes inspection reports on its website, and awards quality ratings. See page 23 for more details about the Care Quality Commission. Before you make any decisions regarding the provision of care, be sure to contact several providers and ask for a ‘Service User’s Guide’ and their charges. If you are self-funding, you should also request a draft contract between you and the care provider.

For more information on home care providers look on the Peterborough Information Network at Personal assistants A personal assistant (PA) is someone who enables you to maintain your independence by providing support. The PA can be employed by you or be selfemployed.

There is a register of PAs in Peterborough which can be found by searching on the Peterborough Information Network at uk/pin with the search term ‘personal assistant’. All PAs on the register have been thoroughly checked by Peterborough Council for Voluntary Services (PCVS) before they are placed on the register. The register includes details about the support the approved PAs can provide and their direct contact details. For more information, email PCVS at Protection for people who lack capacity Your liberty can only be taken away from you in very specific situations.

The Mental Capacity Act calls this a deprivation of liberty. It should only be used if it is the least restrictive way of keeping you safe or making sure you have the right medical treatment. Being deprived of liberty means that you are not free to go anywhere without permission or close supervision, and you are usually under continuous control and supervision. This is against the law unless it is done under the rules set out in the Mental Capacity Act.

This may happen if you need to go into a care home or hospital to get care or treatment, but you don’t have the capacity to make decisions about this yourself. If you are living at home, you can also be deprived of your liberty lawfully if the Court of Protection makes an order allowing it. The Court of Protection makes decisions and appoints deputies to act on your behalf if you are unable to make decisions about your personal health, finance or welfare. Contact the council for more information.

13 Visit for further assistance with your search for care Home care agency checklist
© 2018 Care Choices Ltd Agency 1 Agency 2 Agency 3 £ £ £ Fees per week Quality rating* We suggest that you have paper with you when speaking with home care agencies so you can make notes.

You can download and print this checklist at About the agency
How long has the agency been operating?
How long are staff allocated per visit?
Can you contact the agency in an emergency or outside office hours?
Does the agency have experience with your specific needs?
Are you likely to be visited by different staff each day?
Are all staff checked with the Disclosure and Barring Service?
Will you be notified in advance if your care worker is on holiday or sick?
Are staff matched to you specifically, based on your needs and preferences?
Can you meet your care worker(s) before they start?
Does the agency have both male and female staff?
Accommodating your needs
Can the agency accommodate your needs if they increase? Ask about the process for this.
Does the agency have a training scheme in place?
Are all staff trained to a certain level?
Are staff able to help with administering medication if required?
Is there a way for staff to communicate with each other about the support they provide when they visit you? How?
Will your support plan be reviewed at regular intervals?
Can you lodge a complaint easily?
Are complaints dealt with quickly?
Can you see a copy of the agency’s CQC registration certificate and quality rating?
*See page 23.

14 Search for care at to find support in your area Dementia If someone you know has been feeling confused, agitated or forgetful, it may be a good idea for them to visit their GP. You might want to consider accompanying them to the appointment. Each person will experience dementia in their own individual way, but there will usually be a decline in memory, reasoning and communication skills, confusion and a gradual loss of the skills needed to carry out daily activities. Peterborough’s Dementia Resource Centre offers residents a one-stop shop for dementia care and support.

It is delivered by Alzheimer’s Society on behalf of Peterborough City Council and also includes the NHS Memory Clinic, which is where people are tested for dementia.

The Centre can be found at 441 Lincoln Road, Millfield, Peterborough PE1 2PE. Residents can access the service without an appointment to learn more about memory issues and dementia. The Centre is open six days a week including some evenings. The team based there offers advice, information and support in the lead up to being assessed by the Memory Clinic. The team also provides ongoing support to the person with dementia and their carers/families after diagnosis. The Centre provides a range of support groups and activities for people with dementia and their carers and families, including walking groups, gardening clubs, and arts and crafts groups.

Additionally, there are groups specifically for black and minority ethnic communities and people with dementia who are under 65.

For more information about the Centre, or to speak to someone about dementia, please contact Alzheimer’s Society on 01733 893853. You can also find out more on the dementia page on the Peterborough Information Network website. Supported employment Supported Employment teams provide flexible programmes to support people who want to work but are facing barriers due to a disability. They work closely with employers in a broad range of vocations to secure jobs, work experience and voluntary placements in local businesses.

These include retail, production, office work, cleaning services and catering.

There are also work opportunities in mini enterprises providing services to businesses in catering, grounds maintenance and car washing. Please call 01733 797710 for more information. Young people and transition to adulthood When a young person with disabilities or a young carer approaches their 18th birthday, they may ask for an assessment. A parent or carer may also ask for an assessment as the child they are caring for approaches 18.

If the young person has a learning disability, sensory impairment and/or a physical disability and has an Education, Health and Care Plan, the assessment will be undertaken by the 0 to 25 Disability Service. The service works in partnership with a range of local services to provide information, advice and care plan support to help disabled young people develop a transitions pathway and prepare for life as they become an adult. More information can be found on the Local Offer at Resource for those supporting disabled children My Family, Our Needs is an online resource providing impartial information for parents, carers and practitioners supporting children from birth to 25 years with additional needs.

As well as guidance, policy and signposting, there is a lifestyle section for parents covering topics such as health and wellbeing, work, family and relationships. Visit

15 Visit for further assistance with your search for care The voluntary and community sector in Peterborough If you think about everything you need to live an active and independent life, whether this is education, social welfare and care, health, environment, policing, local sports clubs, transport, housing, retail, advice work, employment, faith, arts, playgroups, law and advocacy, social and interest activities to name but a few, you will find a Peterborough not-for-profit organisation that provides work in this area.

Peterborough has a strong, thriving voluntary and community sector. Groups range in size from very small, just three or four people supporting each other, through to large national charities having a base in the city. The diversity of the sector enables us to support thousands of people with their everyday lives. Supporting this vast network of groups and organisations are paid staff and an army of volunteers. There are lots of reasons why people choose to volunteer, including:
to meet people;
to give something back;
to learn new skills or keep existing skills going;
to build confidence; and
to help with the search for employment, which is one of the biggest areas of volunteering today.

If you are interested in receiving support or advice on volunteering or setting up a support group, please contact Peterborough Council for Voluntary Services (PCVS) on 01733 311016 or email PCVS can also provide information and advice on the wide range of voluntary support organisations and networks that operate across the city. The Peterborough Wellbeing Service The Peterborough Wellbeing Service is run by PCVS. They are able to point people in the right direction for a range of services and supplies including:
short-term support if someone is unwell;
support after leaving hospital;
replacement radiators, energy advice;
handyperson support;
support for people who have experienced a recent death of a loved one;
support for people who have brain injuries and strokes;
support for people with physical disabilities and their carers, including access to sports facilities;
support for people with poor hearing and/or eyesight;
support for people with mental health issues;
nutrition and exercise classes;
volunteer opportunities;
befriending and social interaction through community groups;
sitting service;
support for carers and their families;
safety, security and access to your home;
managing finances; and
cleaning and gardening.

Some services are available for free, but some may be charged for. For more information, call 01733 342683.

Comments, compliments and complaints If you have a comment, compliment or complaint about care and support services, you can provide feedback by:
telling any member of staff you feel comfortable with;
calling the Adult Early Help Team on 01733 747474;
calling the Complaints Manager on 01733 296331;

16 Search for care at to find support in your area
writing to us at The Central Complaints Office, Peterborough City Council, Town Hall, Bridge Street, Peterborough PE1 1HQ; or
emailing us at ASCcomplaints@peterborough. If you are not satisfied with the final reply from Peterborough City Council, you can contact the Local Government and Social Care Ombudsman on 0300 061 0614.

Complaints about care that you pay for yourself You can ask the Local Government and Social Care Ombudsman to take up your case if you are not happy about how a care home or service dealt with your complaint about care that you pay for yourself. You can also contact the Care Quality Commission. You can find the contact details on page 23. Housing options Housing Needs Service Peterborough City Council delivers a range of services to assist people in need of alternative accommodation, threatened with homelessness, or seeking advice on their current accommodation. The Housing Needs Service delivers a range of advice and assistance to those with accommodation needs.

Whether you’re a Housing Association tenant, rent privately, own a property or have no fixed address, the service offers free and confidential advice on various housing-related subjects. You can access the services quickly by calling 01733 864064.

In addition, the Housing Needs Service maintains the Peterborough housing register and administers the choice-based lettings scheme for the Peterborough Homes partnership. The Housing Needs Service is based in the Town Hall, Bridge Street, Peterborough. You can contact the service on 01733 864064 and, if necessary, you will be given an appointment to see a Housing Needs Officer. If you do not have access to a telephone, you can visit the Customer Self Serve Centre at the Town Hall where telephones are available for public use.

Major adaptations If you require major adaptations to your home, an Occupational Therapist referral is the first step.

To request this, telephone 01733 747474 and select option 4. If work is necessary and appropriate, a referral can be sent to Care and Repair who can assist you in applying for a means-tested Disabled Facilities Grant to help with some or all of the costs. You may qualify for a Disabled Facilities Grant if you are on a low or moderate income. If you require only minor aids and adaptations they may be supplied at no cost.

If you are an owner-occupier on a low income and your house is in serious disrepair, or your heating is not functioning and is uneconomical to repair, grants may be available. Contact the Care and Repair Home Improvement Agency on 01733 863895 for further details. Handyperson scheme Care and Repair’s handyperson scheme offers assistance to local residents where their houses are occupied solely by vulnerable, older people (aged over 65) and disabled people. The scheme will undertake small repairs / tasks (less than 4 hours) to prevent falls and help people to live independently. The scheme uses vetted contractors to undertake the works.

The labour costs of the service are free but material costs will be charged. You can contact the Handyperson Scheme by calling 01733 863864.

17 Visit for further assistance with your search for care Extra Care housing Extra Care housing is specially-designed accommodation for older people who are becoming frail or who have dementia and are less able to do things themselves. It offers individual flats with your own front door, with care and support available in the building. If you are over 55 and need some care or support to live independently, Extra Care housing could be for you. Current Extra Care schemes in Peterborough Bishopsfield, Mountsteven Avenue, Walton, Peterborough PE4 6WD Tel: 0370 192 4000 (head office) Friary Court Extra Care Scheme, Friary Court, Burton Street, Peterborough PE1 5AE Tel: 01733 894684 Kingfisher Court, Thistle Drive, Stanground, Peterborough PE1 8NZ Tel: 01733 385141 Lapwing Apartments, Matley, Orton Brimbles PE2 5YQ Tel: 01733 385000 (head office) The Maples, Goldhay Way, Orton Goldhay, Peterborough PE2 5JH Tel: 01332 296200 The Pavilions, 50 Alma Road, Peterborough PE1 3FG Tel: 01733 562164 The Spinney, 1 Neath Court, Eye, Peterborough PE6 7UB Tel: 01733 223950 St Edmunds Court, St Edmunds Walk, Hampton Centre, Peterborough PE7 8NA Tel: 0370 192 4000 (head office) Care homes All care providers in the country must be registered with the Care Quality Commission (CQC).

All services are inspected by the CQC, which reports on its findings. These inspection reports, along with quality ratings, are available from the service or from the CQC website at There are two types of residential home: Care homes (personal care only) If you need someone to look after you 24-hours a day, but don’t need nursing care, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for from your own resources if your capital/savings exceed £23,250. See page 20 for more information on paying for your care.

Care homes with nursing Care homes with nursing provide the same personal care as care homes but with trained nursing staff on duty 24-hours a day. If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements.

The cost of the nursing care part of your fees is paid by the NHS to the home directly. See page 22 for more information about NHS Nursing Care Contribution.

You can find more information on the Peterborough Information Network at

18 Search for care at to find support in your area  Comprehensive lists of care homes and care homes with nursing in Peterborough and borderline areas begin on page 49. These include providers up to the postcode PE10, which includes parts of Northamptonshire, Lincolnshire and Cambridgeshire. Care Choices also publishes Care and Support Services Directories for these counties. For free copies call: Cambridgeshire Customer Services on 0345 045 5202 Lincolnshire Customer Service Centre on 01522 782155 Northamptonshire Customer Service Centre on 0300 126 1000 The figures mentioned here may change.

Please contact Peterborough City Council nearer the time for more information.

Protection for those who lack capacity Going into a care home is a big step for anyone, and sometimes people do not have the capacity to consent to the decision or to consider whether this is in their best interest. The Mental Capacity Act introduced Deprivation of Liberty Safeguards, which offer protection to people entering care homes without capacity, and for those living in care homes who lose mental capacity. If someone is identified by a care home as lacking the mental capacity to agree to their stay, the home must apply to the council (the supervisory body) requesting an authorisation of a deprivation of liberty.

When an application is received we will arrange for a Best Interest Assessor to visit the person in their care setting, and to consult with care staff at the home and family and friends, to determine that living in the care home is in their best interests. A specialist doctor will also visit to confirm a reason why the person lacks capacity and that they are eligible for such an authorisation. The assessment will check whether the restrictions to the person are proportionate and necessary and that there are no lesser restrictive options for them. Authorisations last for a maximum of one year and a further application will then be required.

Deprivation of Liberty Safeguards can also be applied in other settings, such as hospitals and supported living schemes.

Moving from one area of the country to another Sometimes people choose to live in another area of the country as they want to be closer to friends or family. Peterborough City Council will work together with the new local authority to ensure that your care continues. Listings of registered care providers in Peterborough City and the surrounding areas start on page 46. This Directory’s website, can also provide details of all registered care providers in England, filtered to your needs and preferred location. The Care Quality Commission’s website, also has details of all registered care providers in England.

The Publisher of this Directory, Care Choices, also produces Care and Support Services Directories for Cambridgeshire, Lincolnshire and Northamptonshire. For free copies, call Cambridgeshire – Customer Services on 0345 045 5202 Lincolnshire – Customer Service Centre on 01522 782155 Northamptonshire – Customer Service Centre on 0300 126 1000 The essential guide to choosing and paying for care and support Lincolnshire Care Services Directory 2018/19 w w w. s. c o. u k

19 Visit for further assistance with your search for care Care homes checklist
© 2018 Care Choices Ltd Home 1 Home 2 Home 3 £ £ £ Fees per week Quality rating* We suggest that you take paper with you when visiting care homes so that you can make notes.

You can download and print this checklist at Staff
What is the minimum number of staff that are available at any time?
Are staff respectful, friendly and polite?
Do staff have formal training?
Are the staff engaging with residents?
Can you get involved in activities you enjoy?
Is there an Activities Co-ordinator?
Does the home organise any outings?
Are residents escorted to appointments?
Do the residents seem entertained?
Does the home have a varied activities schedule?
Life in the home
Is the home adapted to suit your needs?
Can you bring your own furniture?
Are there enough plug sockets in the rooms?
Are there restrictions on going out?
Is there public transport nearby?
Does the home provide any transport?
Can you make/receive calls privately?
Can you decide when to get up and go to bed?
Does the home allow pets?
*See page 23.

Personal preferences
Is the home too hot/cold? Can you control the heating in your room?
Is the décor to your tastes?
Are there restricted visiting hours?
Is there somewhere you can go to be alone?
Does the home feel welcoming?
Can the home cater for any dietary requirements you may have?
Does the menu change regularly?
Can you eat when you like, even at night?
Can you have food in your room?
Is there a choice of food at mealtimes?
Is alcohol available/allowed if you want it?
Can visitors join you for meals?
Do your fees cover all of the services and activities?
Are fees likely to change regularly?
Is the notice period for cancellation of the contract reasonable?
Could you have a trial period?
Can you keep your room if you go into hospital?
Can you handle your own money?

20 Search for care at to find support in your area Paying for your care If you have been assessed as eligible for care and support (see page 9) and your needs cannot be met through information and advice or free services, it might be necessary for us to undertake a financial assessment to look at your care needs and how much you may have to pay. The financial assessment will look at your income and what assets you have, for example savings and property. If you have over a certain amount, currently £23,250, you will be responsible for paying for your care yourself. The council can arrange your care for you in some circumstances if you choose; however a nominal fee will be charged for this.

The value of your home is not included if you are to receive home care. Your support plan and personal budget If you have eligible needs, we will contact you to discuss what help might be available and work with you to put together a care and support plan tailored to your needs.

Your plan will work out how you can do the things that are important to you and your family, with the right level of care and support. You will also know how much it will cost to meet your needs and how much the council will contribute towards the cost. This is your personal budget. There is no obligation for you to manage your personal budget yourself, and there is choice about how care and support is arranged. In some cases, you may ask the council to arrange services on your behalf, or you could request a direct payment. Using your personal budget You may choose how to spend your personal budget, providing that it meets your eligible social care needs based on the outcomes agreed and outlined in your care and support plan.

Some examples of how a personal budget can be used include:
arranging a care agency to provide you with care and support at home with things like getting dressed, preparing a meal, washing and toileting;
arranging day care activities with a care provider;
arranging and paying for respite care to give you and your carers a short break; or
paying for any support you may need when your carer takes a break.

Direct payments A direct payment is a personal budget taken as a cash payment made directly to you. It can also be paid directly to an authorised person or organisation acting on your behalf. Direct payments can be used to buy your own care and support, and can give you a greater ability to choose and control your own care services and help you to achieve better outcomes. Using your direct payment You can use a direct payment to employ your own personal assistant to help and support you, and pay them a wage from your direct payment. If you employ someone directly as a personal assistant, expert help and advice is available on how to calculate and pay your employee’s wages, and how to undertake your responsibilities as an employer.

You can find out more about personal assistants on page 12. Alternatively, visit the Peterborough Information Network at uk/pin and search ‘personal assistant’.

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