POWERING GLOBAL CONNECTIONS - FEDEX NEWSROOM
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Powering Global Connections
Corporate Overview Updated 9/2018
Corporate Overview Updated 1/2021
Who We Are
Our Mission
FedEx Corporation will produce superior
financial returns for its shareowners by
providing high-value-added logistics,
transportation, and related business
services through focused operating
companies. Customer requirements will
be met in the highest quality manner
appropriate to each market segment
served. FedEx will strive to develop
mutually rewarding relationships with its
team members, partners, and suppliers.
Safety will be the first consideration in all
operations. Corporate activities will be
conducted to the highest ethical and
professional standards.
3
Diversity, Equity and Inclusion
"At FedEx, our workforce is as diverse as the world we
serve, and we believe that everyone deserves respect.
Embracing diversity is not just the right thing to do; we also
have proven that it fosters innovation and makes us a more
competitive company. It’s also about fostering acceptance,
promoting anti-biases, and encouraging a more inclusive
society. These values are core to who we are and how we
operate."
-Chairman and CEO Fred Smith and President & COO Raj Subramaniam
4
FedEx is consistently named
among the world’s most
valuable and admired brands.
FORTUNE No. 14 among Forbes
“World’s Most Admired One of the “Best
Companies” Employers for Diversity”
Reputation Institute Forbes
“RepTrak 100” “World’s Most Valuable
List of the World’s Most Brands”
Reputable Companies
U.S. Chamber of
FORTUNE “100 Best Commerce Foundation
Places to Work” “Corporate Citizenship Hall
of Fame Inductee”
Newsweek Magazine
America’s Best
Customer Service
2021 - #1 for Shipping
and Delivery Services 5
Strength in Numbers
680 AIRCRAFT ≈ 600K TEAM
MEMBERS
> 220 COUNTRIES AND
TERRITORIES SERVED > 5K OPERATING
FACILITIES
> 400M DAILY TRACKING
REQUESTS
>18M SHIPMENTS
PER BUSINESS
DAY (AVG. DAILY VOL.)
> 28GLOBAL DATA
CENTERS
> 200K VEHICLES
6
We connect people and possibilities around the world.
5
1973 1977
FedEx begins FedEx successfully lobbies
1981 1989 1994
FedEx opens SuperHub FedEx acquires FedEx launches fedex.com and offers
operations for unrestricted routes in Memphis Flying Tigers first package-status tracking
1998 2004
FedEx acquires Caliber FedEx acquires Kinko’s and
2013 2014 2016
FedEx launches FedEx FedEx acquires Bongo FedEx acquires TNT Express
System, Inc. Parcel Direct Delivery Manager® International and GENCO
6
How We Succeed
We deliver the
best service and
value possible by:
• Competing collectively
• Operating collaboratively
• Innovating digitally
10Our Leadership
Frederick W. Smith Raj Subramaniam Mike Lenz Jill Brannon
Chairman and CEO President and COO EVP, CFO EVP, Chief Sales Officer
FedEx Corporation FedEx Corporation FedEx Corporation FedEx Corporation
Robert B. Carter Mark R. Allen Judith H. Edge Udo Lange
EVP, CIO EVP, General Counsel CVP, Human Resources President and CEO
FedEx Corporation and Secretary FedEx Corporation FedEx Logistics
FedEx Corporation
Henry J. Maier John Smith Don Colleran Sev McMurtry
President and CEO President and CEO President and CEO CVP, Operations and
FedEx Ground FedEx Freight FedEx Express Service Support
FedEx Corporation
Brie Carere Brian Philips Richard W. Smith
EVP, Chief Marketing and President and CEO Regional President and EVP
Communications Officer FedEx Office U.S. Domestic and
FedEx Corporation U.S. International
9Our Portfolio of Services
The largest express Cost-effective Priority and economy
transportation company business and residential less-than-truckload (LTL)
in the world. package shipping. freight shipping.
Marketing, sales, IT Global transportation, supply Print and copy services,
and customer service chain, trade/customs and shipping pickup and
solutions for customers. e-commerce solutions. delivery, and same-day
courier service.
12FedEx Express
Global Network
Our 13 hubs connect 220+ countries and
territories and more than 99% of the
world’s GDP. Air Routes (includes FedEx Express & interline routes)
Major Hub Locations
11FedEx Express
connects the world with time-definite air-ground
services. The world’s largest cargo airline and
express transportation company now includes
TNT Express, enhancing our global network for
customers in the U.S.; Canada; Asia Pacific;
Europe; Middle East, Indian Subcontinent and
Africa; and Latin America and Caribbean.
> 650 AIRPORTS > 89K MOTORIZED
VEHICLES
> 275K TEAM
MEMBERS > 6.5M PACKAGES
MOVED
(AVG. DAILY VOL.)
680 AIRCRAFT*
>29M POUNDS OF
FREIGHT MOVED
(AVG. DAILY VOL.)
Numbers include TNT Networks
*Gross available aircraft includes parked 14FedEx Ground
offers fast, economical delivery
in the U.S. and Canada and is faster to
more locations than UPS Ground.
> 39 HUBS
> 225K TEAM
MEMBERS
> 600 FACILITIES
> 12M PACKAGES MOVED
(AVG. DAILY VOL.)
> 85K MOTORIZED
VEHICLES
15FedEx Freight
simplifies LTL shipping
in the U.S., Canada,
Mexico, Puerto Rico
and U.S. Virgin Islands.
≈ 370 SERVICE
CENTERS
> 43K TEAM
MEMBERS
> 25K MOTORIZED
VEHICLES
>105K SHIPMENTS
(AVG. DAILY VOL.)
16FedEx Services
Team members coordinate
sales, marketing,
communications, information
technology and customer
service support for the FedEx
global brand.
> 15K TEAM
MEMBERS
Innovative solutions
• FedEx Delivery Manager®
• SenseAware®, a
FedEx innovation
17FedEx Logistics
connects supply chains globally
through a logistics solutions
organization.
• Air and Ocean Cargo Networks
• Customs Brokerage and Trade Solutions
• Supply Chain Services
238 FACILITIES > 5.5M CUSTOMS BROKERAGE
TRANSACTIONS
ANNUALLY IN NORTH
AMERICA
32 COUNTRIES WITH
ON-SITE LOCATIONS > 20K TEAM MEMBERS
18FedEx Office
makes shipping and
printing convenient.
≈ 2,200 LOCATIONS
≈14K TEAM MEMBERS
IN THE U.S.
OFFERING FEDEX
SAMEDAY® CITY SERVICE TO:
34 MARKETS
WITH
> 800 VEHICLES
Services provided
• Pack and ship
• Copy and print
• Large-format printing
• Signs and graphics
19How We Innovate
FedEx and E-Commerce E-commerce is a fundamental part of retailing today and has profoundly changed how consumers make purchases. We continue to expand our convenience network and explore innovative alternatives to help customers and business deliver. Our services go beyond shipping • Seamless online shopping experience with ShopRunner • Website and marketplace integration • Flexible delivery options • FedEx Extra Hours at eligible retailers • Customized, reliable packaging • Simplified returns • E-commerce education and marketing tools • Access to international markets • E-commerce fulfillment 21
Our Retail Footprint
We offer a range of options from full-service
printing and shipping to pack, ship and hold
services, to quick drop-off points.
Our more than 59,000 locations for
U.S. consumers include
• FedEx drop-off and pickup available in
over 18,000 locations including
Walgreens, Dollar General, Kroger and
Albertsons.
• FedEx Ship Center® and FedEx
Authorized ShipCenter ® locations
• 32,900 FedEx® Drop Box locations
• FedEx Office locations in Walmart stores
22The Next Wave of
Technology & Innovation
• Robotics
• Blockchain
• Drones
• Automation
• Multi-year collaboration with Microsoft
23What We Stand For
Sustainability
Our Reduce, Replace, Revolutionize approach guides environmental efforts to drive the responsible and efficient
use of resources, optimize our business, lower costs, and deliver value for our business and our stakeholders.
GOAL: 30% reduction in aircraft emissions GOAL: LEED certification on new U.S.
intensity by 2020 FedEx Express buildings
PROGRESS: 24% reduction* PROGRESS: 3 added in FY19 (22 total across
FedEx Express)
GOAL: 50% increase in FedEx Express
vehicle fuel efficiency by 2025 GOAL: Expand on-site energy generation
and renewable energy for facilities
PROGRESS: 41% increase*
PROGRESS: 2 new on-site solar installations
GOAL: 30% of jet fuel from in FY19 (25 total)
alternative fuels by 2030
PROGRESS: First alternative
fuel delivery anticipated in first half of 2021
*Progress measured from 2005 baseline Learn more at sustainability.fedex.com
25FedEx Cares – Our commitment to make the world a better place • GOAL: Positively impact 50 million people around the world by our 50th anniversary in April 2023 • HOW: Skills based and hands-on volunteerism, charitable giving and in-kind shipping • Strategic Areas of Focus – Global entrepreneurship – Sustainable logistics – Delivering for good – Diversity, Equity and Inclusion Learn more at fedexcares.com
THE PURPLE PROMISE
“I will make every FedEx
experience outstanding.”
27Our Culture
How we think
People-Service-Profit (P-S-P)
is the way we run our business.
How we work
Quality Driven Management (QDM)
helps us do our best work and
empowers continuous improvement.
What we deliver
The Purple Promise,
“I will make every FedEx
experience outstanding,”
brings P-S-P to life.
Why we matter
Our purpose — “We connect
people and possibilities around
the world” — is fulfilled through
our commitment to P-S-P and the
Purple Promise.
28A connected world is a better world.
29Corporate Overview Updated 1/2021
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