Progress - What a 'blooming' success!
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Progress
Issue 65
Reside and Progress
Housing Group
join together
page 2
Stories of Progress -
meet Glen
page 3
What a
'blooming'
success!
Supporting Gas page 8
Safety Week 2021
page 4
Visit us online at www.progressgroup.org.uk
Reside, and Progress Our annual Key highlights
Housing Group join together tenant Over 40,000 repairs
completed
84.2 out of 100 were
satisfied right-first-time
review £26.5 million spent
on improving and
with the repairs to their
home. Our target is 80
out of 100.
What has changed? Will you provide more homes? We have created an easy read document maintaining our homes
Our annual tenant review is
that includes some common questions
Reside Housing Association, and We will be able to provide more homes for we have been asked regarding the two
now available to read on our £9.5 million invested Gas compliance: 100%
Progress Housing Group joined together people with a learning disability or autism website
on 30 September 2021. organisations joining together. You can in responsive repairs Anti-social behaviour
across the country. We will do this by view this on our website www.progressgroup.org.uk/
working with everyone, such as councils tenant-annual-reports. 167,752 welfare cases: 900
Why have you joined together? www.progressgroup.org.uk/reside
and support providers. checks were completed
We want to be the best housing provider The review explains how we did Over £436,000 was
What will happen next? from 1 April 2020 to 31
for people with a learning disability or Will you be able to stand up last year. It provides an overview of invested in our aids and
autism. for people with a learning Please let us know if you have any October 2021 adaptations service.
the services we deliver at Progress
feedback for us, and we promise to listen
What will this mean for me? disability or autism?
to you and get back to you. You can
Housing Group. It highlights what 121 new homes built
We want to have a louder voice and stand we have done well and tells you for general needs, Your feedback is important to us as we use
We think you will get a better service as contact us by telephoning
up for better housing choices for people 03333 204555 or by email at
about our plans for the future. It supported living this to improve our services. If you would
we can learn from each other about what also details the support we have tenants and low-cost like to get involved, email
with a learning disability or autism. enquiries@progressgroup.org.uk.
we do best. provided tenants and communities community@progressgroup.org.uk, go
Or, if you need assistance, please ask home-ownership
Will my support provider What things will you do? during the pandemic. online at www.progressgroup.org.uk
your support worker or family member to
change? We will provide really good homes that help you contact us.
£18.3 million spent or speak to a Progress Involvement Team
are safe and secure on building new homes member on 03333 204555.
No, your support provider will stay the We want to learn more about you to help
same will make sure all our staff and
We us provide better services. We would love
contractors understand the needs of to hear about what your home means to
What will change?
Reside, and Progress Housing Group will
people with a learning disability and/or
autism
you. Turn to page five of this newsletter.
You can tell us about your home and
where you live and enter our competition
Spending
our money
work better together and provide better We will make sure that when you
services by joining up. contact us, you speak to someone to win some art materials.
When will things change? who understands your needs
Nothing will change for you straight away,
but we will keep you updated over the
next six months.
will make sure we spend your rent
We
money on things that matter to you well
will look at better ways to involve
We We want to make sure we spend
you in how we work, and we will listen your rent and service charge money
to your views in the best way. We want the money
to go further but still provide the
best services to you. This is called
Value for Money.
We all fit together Stories of Progress - Each year, we look at how we are doing
and what we can do better. We have
artwork meet Glen to follow government rules to make
sure that we provide good homes and
services. Every year we have to report
We are delighted to bring you our supported living tenant, how we are doing. You can read or
To mark this year’s Learning Disability week, Glen’s story. download a copy of our 2020/21’ Value
some of our tenants have been participating in the for Money’ position statement by visiting
Glen has shared his story with us as Glen feels comfortable talking to the
Progress Community Artwork Project, ‘We all fit part of a report we do every year, which Group’s Supported Living Team about any our website www.progressgroup.
together’. says how we are doing. problems or issues he has. He now feels org.uk/vfm/ or contact us for a copy on
confident enough to go out on his own. 03333 204555.
This takes the form of a giant jigsaw. Everyone uses their Glen lives in a supported living scheme
creativity and works together to create one big piece of in a ground floor property suited to his Glen loves planting in his garden, gets Find out more
artwork. Here are some photos of the work so far, and we will needs and health conditions. Before involved in tenant events, has a girlfriend If you can think of ways to save money
continue to grow the jigsaw and see how big we can make it! becoming a Progress Housing Group and friends with whom he enjoys and provide a better service to you,
If you would like to create a jigsaw piece, please contact the tenant, Glen was unhappy in his home spending time, and now says he feels please contact us. You can email
Progress Involvement Team for a pack on 03333 204555 and felt alone. safe and supported in his new home. enquiries@progressgroup.org.uk or
or email community@progressgroup.org.uk.
Progress Housing Group supported Watch Glen’s story by visiting our website telephone us on 03333 204555.
Glen to become more independent. www.progressgroup.org.uk/glen
2 3 Visit us online at www.progressgroup.org.uk
Competition To win a box of art materials.
Supp o r t i n g G a s As part of Progress Housing Group and Reside Housing Association joining together, we want to learn more about you to
help us provide better services.
We would love to hear about what your home means to you. Would you please draw or write in each of the speech bubbles
k 2 0 2 1
below to let us know what is important to you? If you need assistance, please ask your support worker to help you.
Safety W e e All entries we receive will be entered into a prize draw to win a box of art materials.
What is important to me about my home:
My support worker(s) My bedroom How can I
enter?
Name:
Address:
We showed our support for Gas Safety Week How to stay safe in your home
(13-19 September 2021) by telling everyone about To keep you safe, follow Gas Safe Register’s top tips: My outdoor space My housing officer
the importance of gas safety.
This year is the 11th year of Gas Safety Week. We joined now the symptoms of carbon
K
organisations from across the UK to make people aware of monoxide poisoning; headaches, 1. Take a photo of your entry
the dangers of gas appliances that are not looked after. If nausea, breathlessness, – don’t forget to include
appliances are not looked after, they can cause gas leaks, fires, collapse, dizziness and loss of your name and address.
explosions and carbon monoxide poisoning. consciousness. 2. Email the photo to
We perform safety checks every year on gas appliances that enquiries@
we have provided in your home. The law says we must carry progressgroup.org.uk
these out and that you must allow us into your home to do
this. The people I live with My kitchen You can also post your
If you smell gas or think there entry to Joanne Hodson,
Find out more about gas safety on our website, visit might be a gas leak, call the free Progress Housing Group,
www.progressgroup.org.uk/gas-safety and for home safety 24-hour national gas emergency Sumner House, 21 King
information, visit www.progressgroup.org.uk/home-safety number immediately on Street, Leyland, Lancashire
0800 111 999. PR25 2LW.
If you smell gas, do not wait; call the National 3. The deadline for entries is
Friday, 7 January 2022.
Grid gas emergency number on 0800 111 999
ever attempt to work on a gas
N 4. The winner will be the
appliance yourself; always seek person who is picked from
the help of a qualified Gas Safe the prize draw.
Keeping you safe in your home My community My living room
registered engineer who can Good luck, everyone!
Our Head of Health and Safety, Chris Ashton, recently met work on your gas cooker, boiler
with some of our tenants. Chris asked them how we could or fire in a safe way.
help them keep safe in their home.
Chris provided information about the government’s new
rules about keeping buildings safe and talked about a
document called the ‘Social Housing Green ‘Paper’. This on’t cut corners - only employ
D
document asks housing providers to get their ‘tenant’s a suitably qualified Gas Safe
involved in all aspects of the services they receive. registered engineer when having
These proposals were welcomed, and several suggestions gas work carried out in your
were put forward to improve safety. These included home.
Anything else?
publishing planned improvement work schedules on
the website and ideas on how we can provide more
environmentally friendly lighting in communal areas.
At the next meeting in December 2021, we will be lways ask to see your
A
discussing how we can share best practices to help keep engineer’s Gas Safe identity
you safe in your home. Further information is available on card. Make sure you check the
the government website, www.gov.uk/government/ back of the card, which will state
publications/the-social-sector-building-safety- which gas appliances they are
engagement-best-practice-group-final-report qualified to work on.
Ideas and suggestions on how we can keep you, your
family, neighbours and community safe are always welcome.
Please get in touch with us on 03333 204555 or email
enquiries@progressgroup.org.uk
4 5 Visit us online at www.progressgroup.org.uk
Do you know a community
Graham’s scarecrow
Celebrating group or project that could
supported benefit from £500?
Our first ever housing with The Community Support Grant
is a way of applying for funding
There are some rules, but we can
help you apply. Mainly we want to see
For more information on how
to apply, email community@
Virtual Scarecrow Starts at of up to £500 from Progress
Housing Group to help support
that your idea helps people you live
with or your neighbours. If you apply
progressgroup.org.uk or contact
the Progress Involvement
Home Day a community group or project. and get the grant, we will work with
Team on 03333 204555.
Festival is a Progress Housing Group
If you and a group of your friends
or neighbours have an idea about
you to see how you have spent the
money. Your support worker can help
too. You can apply twice in any year.
success is one of the largest
providers of supported
something you can spend this money
on, why not get in touch with us?
living accommodation in the
country.
Scrutiny Pool update
Looking
In September, we were delighted Our Scrutiny Pool is made up of volunteer
This year, we held our first to support the fifth National tenants. They work with staff to look at
Housing Federation’s ‘Starts at different areas of the organisation. They
Virtual Scarecrow Festival.
for a new
Home Day’. The day brought look to see what we do well and make
We invited you to make a suggestions for improvements in areas
National Housing Federation
scarecrow or some scarecrow where we could do better.
members and supporters together
themed artwork and send us
contractor
to mark a national day of action to: Since our last update, our volunteer tenants
photos of your creations. have been busy reviewing how we involve
We want to say a huge thank you how how important
S you in our services.
to everyone who took part. We supported housing is. They have used the National Housing
received many amazing entries from Federation’s ‘Together with Tenants’ charter
Recognise the help that as a basis and used this to review how we
individuals and groups from all over
the UK. We absolutely loved seeing supported housing staffs are doing.
them all. It was brilliant to see people made to people’s lives This review has been much bigger than
enjoying working together to make during the pandemic. those usually carried out by the Scrutiny
their fantastic scarecrows. Pool, so it has taken longer to complete.
Scarecrow art category
Secure funding for long- We are delighted to say that the review is
In our eyes, they were all winners, term support for those
Hannah now complete. The Scrutiny Pool found that
and it really was a challenge to pick
the most creative scarecrows. We Michael who need it to settle into Progress Housing Group could show that it
have included photos of the entries Peter and thrive in their home. 12 different contractors deliver our planned meets the requirements of all six areas of the
improvement works and repairs service for supported ‘Together with Tenants’ charter, which are:
on this page. You can also see This year, for Starts at Home
them by watching the video on our
Mini-scarecrow category living tenants. Communication
Day, we were honoured to share Accountability
website, www.progressgroup. Audby
our tenants’ stories about what
org.uk/scarecrows-festival Suresh We are now looking for one contractor We are very excited about what we Quality
supported housing means to them. to help our Property Services Team have seen from various contractors When things go wrong
Our judge, Annette Stevens, Director Well done to all the winners! deliver these services across the so far. We will keep you up-to-date Voice and influence
of Housing Operations for Supported The prize for the scarecrow country. with the progress of this project
Living, picked the following winners. Relationships
that received the most public We have been involving our customers over the coming months. You will
Each individual winner won a £10 The Scrutiny Pool also made 18
One4all voucher, and group winners
received a £20 voucher. All entries
votes goes to Graham at Holt
Park. Congratulations and colleagues in this new project to
make sure that our new contractor
get the opportunity to have your say
and meet our contractors as we get
nearer to the deadline next year.
recommendations to help make things
better for tenants. All the recommendations
can deliver the services our customers
got a certificate and a scarecrow We have had so much fun with this Congratulations to Melvin, who are being worked on and will be
expect. The search and process to find
treat bag. community event, and many of those lives near Leicester, who is the implemented over the next few months.
a single contractor has been hard and
who took part have told us they really competition winner of our ‘spot the so far has taken nearly 12 months as The next area to be reviewed is our electrical
Full-size scarecrow enjoyed it too. Let’s do it again – testing process.
difference’ competition we ran in we want to make sure we get this right
Alan watch out for the Virtual Scarecrow for our customers.
the last Progress People. Your £20 If you would like to be involved in this,
Herd Farm Festival 2022!
find out more about the Scrutiny Pool’s
Holmsley Green
One4all voucher has been posted We are aiming for the new work, or suggest an area to review, please
to you!
Naburn Court repairs contract to start in contact the Progress Involvement Team
Rossendale Avenue July 2022. on 03333 204555 or email
community@progressgroup.org.uk.
6 7 Visit us online at www.progressgroup.org.uk
What a 'blooming' Useful addresses and
success! telephone numbers
Write to us at:
Progress Housing Group
We received 49 entries to our Progress in Bloom garden and Sumner House, 21 King Street,
sunflower growing competition. Leyland, Lancashire, PR25 2LW
Judging was carried out by a panel of four tenants over Zoom, using the entry Reception opening hours:
photographs we received. There were 21 gold prizes and 28 silver prizes awarded for Monday to Friday, 8.30am to 4.30pm
the wonderful and colourful gardens. Vouchers were awarded to all winning entries. 03333 204555
Congratulations go especially to tenants David and Trevor in Doncaster, Neil and Live chat with us on our website at
Brian in Cleveleys, Andrea, Charlotte and Nicola in Makerfield, Karen and www.progressgroup.org.uk
Pauline from Sheffield, and Lawrence from Gattonside, who were all gold enquiries@progressgroup.org.uk
winners. Lawrence also won the grow the tallest sunflower competition.
We will run Progress in Bloom again next year. Keep an eye out for updates in the New Leeds office
Year, and let us make it bigger and better in summer 2022. Progress Housing Group
New Pudsey Court, 101 Bradford Road,
Pudsey, Leeds, LS28 6AT
Office opening hours
Monday to Friday 9am to 5pm
LiLAC tenants 0345 241 6041
Progress Housing Group tenants
living in Cambridgeshire, Durham,
Essex, North Lincolnshire, Norfolk,
Nottinghamshire, Rutland, Scottish
Borders, Suffolk, Yorkshire.
David and Trevor’s Neil and Brian’s amazing Andrea, Charlotte and 0345 241 0208
beautiful hanging basket garden and super-sized Nicola’s colourful garden Live chat with us on our website at
vegetables! www.progressgroup.org.uk
Reside has helped tenant Christopher Online tenant account
Visit our website www.progressgroup.
org.uk/activate to set up and activate
settle into his own adapted home your tenant account. If you have already
set up your tenant account, you can log
on to it via the website.
Reside’s tenant Christopher, Keen to help Christopher find somewhere
aged 38, has Down’s Syndrome more permanent to live, the hospital he
was staying in worked with a specialist Repairs
and autism. There are now several different
support provider called Orbis. Thanks to
After years of disrupted living in funding provided by the National Health arrangements for repairs, so please
care homes and hospitals, Service England (NHSE) Transforming check with your Supported Living
he now has his own Care programme, Christopher finally Housing Officer to find out about the
home and a dedicated moved into his own home in July 2019. correct telephone number to ring.
support team, thanks
to a programme called “Orbis has been fantastic. Orbis said Remember: Repairs lines are usually
Transforming Care they could manage him, and that’s very busy first thing in the morning.
when Reside came into the picture,” If your repair is not urgent, please try
Christopher lives near Sunderland explains Sandra. “Reside bought the phoning after 11am. You can report
in a detached bungalow and has repairs online 24 hours a day!
house and made it ‘Christopher-safe’.”
been there for two years. He likes his
home: “It’s alright!” he says. He’s also a She continues: “With Reside on board
This newsletter is available in
big fan of Sunderland AFC. to purchase and adapt the property,
audio CD, large print, Braille or an
When he was 12, Christopher was moved it has been a winning combination.
alternative language.
out of his family home and spent the next It’s great that Christopher now has
his own house, his own staff and that To request your alternative format
14 years living in a series of care homes
and hospital settings. Unfortunately, they continuity. It’s been a real success as please contact the Progress
were all unsuccessful at dealing with far as I’m concerned.” Involvement Team on 03333
his needs. His mum Sandra found it 204555 or write to us at our Head
You can find out more about how Reside Office address (details above) or
particularly difficult watching Christopher is involved with the NHSE Transforming
being moved around. She says: “He email enquiries@progressgroup.
Care programme here,
couldn’t stay with us because it put both org.uk
www.residehousing.com/housing-
myself and my younger daughter at risk. solutions-with-transforming-care/
But the last hospital he ended up in was Like us on Facebook
30 miles away from me, and he was there www.facebook.com/
for six years.” ProgressStreetTalk
8
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