Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION

 
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
Protecting Yourself Online
   What Everyone Needs to Know

          SECOND EDITION
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
Protecting Yourself Online
   What Everyone Needs to Know

          SECOND EDITION
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
Introduction

                                                                                               Many of us have openly welcomed the      To help keep all Australians safe and secure online, the
                                                                                                                                        Australian Government offers a range of information from
                                                                                               internet into our lives.                 a number of different sources, including the
ISBN: 978-1-921725-68-5

© Commonwealth of Australia 2011                                                               For most of us the internet is part of   •   Attorney-General’s Department
All material presented in this publication is provided under a Creative Commons Attribution    our daily routine for keeping in touch   •   Department of Broadband, Communications and the
3.0 Australia (http://creativecommons.org/licenses/by/3.0/au/deed.en) licence.
                                                                                               with friends and family, working,            Digital Economy
For the avoidance of doubt, this means this licence only applies to material as set out in
this document.                                                                                 studying, playing games, shopping        •   Australian Communications and Media Authority
The details of the relevant licence conditions are available on the Creative Commons           and paying bills.
website (accessible using the links provided) as is the full legal code for the CC BY 3.0 AU                                            •   Australian Competition and Consumer Commission
licence (http://creativecommons.org/licenses/by/3.0/legalcode).
                                                                                               While the internet offers us many
Use of the Coat of Arms                                                                                                                 •   Australian Federal Police, and
The terms under which the Coat of Arms can be used are detailed on the It’s an Honour
                                                                                               benefits, there are also a range of
                                                                                                                                        •   Office of the Australian Information Commissioner.
(http://www.itsanhonour.gov.au/coat-arms/index.cfm) website.                                   safety and security risks associated
Contact us                                                                                     with its use.                            This publication brings a lot of this information together in
Inquiries regarding the licence and any use of this document are welcome at:                                                            one handy booklet, to help you stay safe and secure when
Business Law Branch
Attorney-General’s Department
                                                                                               These include threats to the integrity   using the internet – whether dealing with scams, spam,
3-5 National Circuit                                                                           of our identities, our privacy and       banking or bullying.
BARTON ACT 2600
Telephone: (02) 6141 6666                                                                      the security of our electronic
copyright@ag.gov.au
                                                                                               communications, in particular
Disclaimer
                                                                                               financial transactions, as well as
The information in this publication is solely intended to provide a general understanding of
the subject matter and to help people assess whether they need more detailed information.      exposure to offensive and illegal
The material presented in this publication is not and must not be regarded as legal advice.    content and behaviour.
Users should seek their own legal advice where appropriate.

While everything practicable has been done to ensure the information in this book is
accurate, no liability is accepted for any loss or damage whatsoever that can be attributed
to reliance on any of that information.
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
Contents

Reduce your risk                                              •   some sections of this booklet also provide               A summary                                            2    How to be safe online                       22
                                                                  additional information, for those who wish to take
                                                                                                                          Eight simple tips to help protect yourself online     2   Social networking safely                     22
Being aware of what risks you face online will help you           further precautions.
make informed choices about how you use the internet.                                                                                                                               Deal with offensive content                  24
                                                                                                                           How to secure your computer                          4
                                                              Mobile computing is now a dominant trend. While the
                                                                                                                                                                                    Protect your children online                 25
There are no absolute guarantees that you can protect all     term ‘computer’ is used throughout this document it’s       Install security software                             4
of your information online – but by following the advice                                                                                                                            Deal with online child grooming              27
                                                              important to remember that your phone, tablet computer,     Turn on automatic updates                             5
in this booklet you can significantly reduce your risk of     game console and even refrigerator may be able to                                                                     Checklist of basic steps                     29
                                                                                                                          Use standard user accounts                            5
becoming a victim of cyber crime.                             connect to the internet. The processing power in these
                                                                                                                          Set and protect your passwords                        5    Where to go for more information            30
                                                              devices and the amount of personal information they
A bit unsure?                                                                                                             Avoid running out of date software                    7
                                                              hold is equivalent to a small computer so only thinking
                                                                                                                          Use smart settings for your web browser               7    Where to go to report online incidents      31
Taking the necessary steps to protect yourself online         about security for ‘computers’ misses the reality of the
can be a bit daunting – especially to those less familiar     modern world.                                               Control your internet connection                      7
                                                                                                                                                                                     Glossary of some online terms               32
with technology or the internet. However, there are                                                                       Securing your wireless network                        8
                                                              Read on to find out what you need to know to help protect
simple steps you can take to protect yourself and your                                                                    Checklist of basic steps to secure your computer
                                                              yourself and your family online.
family online.                                                                                                            or other internet enabled devices                     9
                                                              You can also refer to the glossary at the end of this
By taking the time to understand online risks and how to                                                                   How to be smart online                              10
                                                              booklet to help you understand some online terms,
minimise them, you can gain greater confidence in how to
                                                              including those marked throughout this booklet.             Prevent viruses and other malware                    10
be safe and secure when using the internet.
                                                                                                                          Reduce spam                                          11
This booklet provides a range of information to help
                                                                                                                          Secure your money online                             12
protect you online
                                                                                                                          Avoid scams and fraud                                15
•   8 simple tips that you should always follow                                                                           Be aware of phishing                                 17
                                                                                                                          Know how to spot money transfer scams and
•   further information on various online issues, including
                                                                                                                          advance fee fraud                                    17
    basic steps that you are strongly encouraged to take
                                                                                                                          Protect your identity and privacy                    18
                                                                                                                          Checklist of basic steps to be smart online          21

PAGE iv                                                                                                                                                                                                                       PAGE 1
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
A summary

There are a lot of steps you can take to protect yourself          Whether you are new to using the internet or a regular      What these steps show is that protecting yourself online
online – and it can seem a bit complicated, especially if          user – there are 8 simple tips that you need to follow to   is about more than just how you set up and use your
you are new to using the internet.                                 help protect yourself online:                               computer, mobile phone or any internet enabled device.
                                                                                                                               It’s also about being smart in what you do and the choices
This booklet provides a range of information to cater for
                                                                                                                               you make while using the internet.
you – no matter whether you have had a little or a lot of
experience online.                                                                                                             There are criminals who use the anonymity of the internet
                                                                                                                               to run old and new scams. While many of these are
                                                                                                                               scams that most people would spot a mile away if they
     1         Install and renew your security software and set it to scan regularly.
                                                                                                                               were attempted in the ‘real’ world, online scams are very
                                                                                                                               sophisticated and often harder to detect.
     2         Turn on automatic updates on all your software, including your operating system and other applications.
                                                                                                                               So it’s important to remember that while the technology
                                                                                                                               may be new, the old wisdom still applies. If something you
               Think carefully before you click on links and attachments, particularly in emails and on social
     3         networking sites.                                                                                               see online or which is sent to you seems suspicious or too
                                                                                                                               good to be true, it probably is.

     4         Regularly adjust your privacy settings on social networking sites.                                              Further information about online issues and the steps
                                                                                                                               you can take to be safe online are provided in the
               Report or talk to someone about anything online that makes you uncomfortable or threatened –                    following chapters.
     5         download the Government’s Cybersafety Help Button.
                                                                                                                               This booklet is available online at
                                                                                                                               www.ag.gov.au/cybersecurity and
               Stop and think before you post any photos or financial or personal information about yourself,
     6         your friends or family.                                                                                         www.staysmartonline.gov.au.

                                                                                                                               You can request hard copies of this publication from
     7         Use strong passwords and change them at least twice a year.                                                     cybersecurity@ag.gov.au.

     8         Talk within your family about good online safety.

PAGE 2                                                                                                                                                                                      PAGE 3
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
How to secure your computer                                                            Turn on automatic updates                                       Use a standard user account

                                                                                                                          Reputable software companies often issue free updates to        Your computer has two types of user account options, a
                                                                                                                          their software to fix security and other problems. These        standard or administrative account. Creating and using a
                                                                                                                          fixes are called patches, and they should generally be          standard user account for most daily tasks, such as surfing
                                                                                                                          applied as soon as they’re available. Security fixes are also   the web and reading emails, will reduce the amount and
                                                                                                                          included in general updates, even if they don’t mention it.     type of malware that is able to infect your computer.
The average time it takes to attack an unprotected           Here are some basic steps you can take to secure
computer connected to the internet is measured               your computer                                                Most software will have an option called ‘check                 Many forms of serious malware require a user to be
in minutes.1                                                                                                              for updates’ under the help drop-down menu. You                 running an administrator account in order to successfully
                                                             •   install reputable security software that protects your
                                                                                                                          should check this regularly. A lot of operating system          infect your computer. Going online with a standard user
So it’s important to protect your computer properly.             computer from viruses, malware and spyware, and
                                                                                                                          and application software can now be set to update               account greatly reduces the effectiveness of many types
Otherwise you may be putting yourself and possibly               includes a firewall
                                                                                                                          automatically – you should enable this option wherever          of malware.
your family and friends at risk.
                                                             •   have your security software set to update                it is available.
                                                                                                                                                                                          The Stay Smart Online website has factsheets on
Make sure your computer is protected from harmful                automatically
                                                                                                                          What is a drop down menu?                                       how to set up standard user accounts.
emails and viruses, and from unauthorised people
                                                             •   renew your security software when the subscription                                                                       Visit http://www.staysmartonline.gov.au/factsheets
accessing your internet connection and personal
                                                                 is due.                                                                                                                  to find out more.
information.
                                                             Also, beware of scareware – these are pop-up messages                                                                        Set and protect your passwords
Install security software                                    or unsolicited emails that tell you that your computer is
                                                             compromised and want you to purchase software to repair                                                                      Passwords aren’t absolutely unbreakable, but they can
To help secure your computer you need reputable security
                                                             it. These messages aim to trick users into believing your                                                                    help prevent criminals from accessing your computer.
software. The easiest software to install is an all-in-one
                                                             computer is already infected, and that purchasing the
package that includes virus and malware protection,                                                                                                                                       Here are some basic steps you can take to set and protect
                                                             software will help get rid of it. Checking your security
spyware protection, a firewall – and parental controls                                                                                                                                    your password
                                                             settings and making sure your pop-up blocker is on may
if you have children. If you’re not sure what software is
                                                             help avoid this. There have also been instances where                                                                        •   choose a ‘strong’ password
reputable ask at your local computer store or look for IT
                                                             users have received a phone call purporting to be from a
magazine or online surveys of security software.                                                                                                                                              –– a minimum of eight characters
                                                             security company advising them that their computer is at
                                                             risk. Quite often the message and the software are fake.                                                                         –– a mix of upper and lower case letters

                                                                                                                                                                                              –– at least one number, and

                                                                                                                                                                                              –– at least one symbol

                                                                                                                                                                                          •   avoid using words found in the dictionary – try a
1   According the US Computer Emergency Response Team                                                                                                                                         passphrase instead
    www.us-cert.gov/reading_room/before_you_plug_in.html#I

PAGE 4                                                                                                                                                                                                                                            PAGE 5
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
Avoid running out of date software

•   have different passwords for different activities and                                                        Discontinued products that are no longer for sale or          Here are some basic steps you can take when setting up
    change them regularly, particularly those for sensitive     The challenge today – passwords and              are out of date are more likely to make your computer         your web browser
    transactions such as banking, social networking and                    remembering them!                     insecure. This can include the software that runs your
                                                                                                                                                                               •   set up your own security settings on your web browser
    your computer logon                                                                                          computer and other computer programs.

                                                              Ensuring that your passwords are secure is                                                                       •   if in doubt – set the security levels to high. But know
•   don’t store a list of your passwords on your computer
                                                                                                                 Use smart settings for your web browser                           that this may restrict your ability to view and use some
    in a word document – this makes it easy for anyone        important. If your password is captured, guessed
                                                              or stolen, someone could impersonate you online,                                                                     websites or the functions on them
    who gets into your computer to access your social                                                            A web browser is the software you use to view websites.
    networking, banking and other accounts                    steal money from your bank account, send emails                                                                  •   use the latest version – so update your web browser as
                                                              in your name or change files on your computer –    Do not use the ‘remember’ function for passwords that
                                                                                                                                                                                   new versions become available.
•   Select ‘no’ when your computer offers to automatically    to name just a few of the possible outcomes.       give access to financial or personal information like your
    remember a password when logging into a website,                                                             banking or social networking accounts. This ensures that
    especially banking, social networking and web mail        Passwords do not have to be a single word,         if your web browser gets attacked, you don’t lose all of
                                                                                                                                                                               Control your internet connection
    accounts. This is because scammers can use malware        base your password on a phrase or sentence - a     your sensitive passwords.                                     More and more Australians are connecting to the internet
    to find these stored within the PC.                       passphrase. Think of a phrase then change some                                                                   using a broadband connection, whether it is ADSL,
                                                              of the characters to make it a strong password:    Most computers come with a web browser already
                                                                                                                                                                               wireless or cable.
    If it helps to write your passwords down, do so – but                                                        installed. However, there is no guarantee that the web
    hide them somewhere safe, away from prying eyes and       I wish I could eat 12 meat pies a day becomes      browser has been set up with the right security settings      In addition to desktop computers and laptops, many
    not together with your computer logon. An even better     iWice12!mp@d                                       for your needs. Hackers know how to exploit web browser       mobile devices, such as smart phones, can be used
    idea is to use a passphrase.                                                                                 settings, so it’s important to select the right settings to   to access the internet. It’s just as important to enable
                                                              I love my cat becomes i
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
•   If you have an ADSL or wireless modem then you            •   be careful about how you allow your phone to            •   change the Service Set Identifier (SSID), the name that
    should always change the default password.                    broadcast your location – such as GPS applications.         identifies the wireless network. Don’t use a name that        Checklist of basic steps to secure
                                                                  Do you really want a thief to know where you live and       makes your network easy for others to identify, such
     For more information check the instructions in the                                                                                                                                     your computer or other internet
                                                                  when your house is empty?                                   as your family’s name or business name
     manufacturer’s handbook or ask your Internet Service                                                                                                                                            enabled device
     Provider (ISP) for advice.                               •   tampering with your phone’s software or operating       •   make sure your network encryption is turned on
                                                                                                                                                                                                install and maintain security software
                                                                  system (sometimes known as jailbreaking) may leave          and, just like your software, use the latest encryption
Some additional steps you can take to control your
                                                                  it exposed to additional security vulnerabilities           available on the device.                                          turn on automatic updates for software
internet connection are
                                                                                                                          If you are unsure of how to do this follow the instructions
•   set up separate accounts – only access the internet by    Secure your wireless network                                                                                                      use a standard user account
                                                                                                                          in the manufacturer’s handbook or seek advice from
    using an account with limited access, rather than by an                                                                                                                                     set and protect your passwords, use a
                                                              Wireless networks are a great way to make the internet      your ISP.
    administrator account.                                                                                                                                                                      different password for different accounts
                                                              more accessible and to share information between
Here are some basic steps you can take to secure your         devices online.
                                                                                                                                                                                                set up your own security settings on your web
smart phone and its internet connection                                                                                                                                                         browser
                                                              But an unsecured network is just like an unprotected
•   use a PIN or password, so no one can access your          computer – it leaves your personal and financial
                                                                                                                                                                                                control your internet connection
    private data if your phone is lost or stolen              information vulnerable. Securing your wireless connection
                                                              can prevent unknown people from accessing your wireless                                                                           secure your wireless network.
•   like your computer, set automatic updates or check        connection for excessive downloads or illegal activities.
    regularly for downloads to your phone’s operating
    system and applications                                   If you run a wireless network at home or in your business                                                                 Still unsure about how to stay secure online? Visit page 30
                                                              there are a few steps you need to take to make it secure.                                                                 to find out where to go for more information.
•   only download applications from official stores or from
    a trusted source, such as your own bank                   Here are some basic steps you can take to control your
                                                              wireless network
•   take control of your smart phone - turn off your Wi-Fi
    and Bluetooth when not in use or change your settings     •   assign a password so that any device that is attached
    so that your phone asks for permission to join a new          to the network must know the password to connect.
    wireless networks.                                            Don’t just use the default passwords as these are
                                                                  widely known and make sure you use a strong
•   only connect your phone to a secure (encrypted)               password
    wireless network and while it’s alright for general
    browsing don’t use public wireless networks for
    important online transactions such as banking

PAGE 8                                                                                                                                                                                                                                      PAGE 9
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
How to be smart online
                                                                                                                               If you suspect that your computer has been hacked           The Internet Industry Association in conjunction
                                                                                                                               or infected by a virus                                      with the Australian Government has developed
                                                                                                                                                                                           a voluntary code of practice for ISPs. The icode
                                                                                                                               •   scan your entire computer with fully updated
                                                                                                                                                                                           is designed to provide a consistent approach for
The steps outlined in the previous section are an              Here are some basic steps to prevent malware                        anti-virus and anti-spyware software
                                                                                                                                                                                           Australian ISPs to help inform, educate and protect
important start in protecting yourself online. However,
                                                               •   scan email attachments with security software before        •   report unauthorised access to your ISP                  their customers in relation to cyber security risks.
simply setting up and maintaining your computer correctly
                                                                   opening them
is not enough to fully protect yourself and your family and                                                                    •   if you suspect that any of your passwords have          Make sure you use an ISP that is compliant
friends.                                                       •   don’t open emails or attachments if you’re not                  been compromised, call the relevant service             with the icode, look for the Trustmark
                                                                   expecting them or you don’t know the sender                     provider (e.g. ISP or bank) immediately                 below on their website.
You also need to be smart about what you do and the
choices you make online. This means being aware of             •   think carefully before you click on links and               •   if you need assistance in removing
potential risks while transacting online, particularly where       attachments in emails and on social networking sites            malware from an infected computer,
money is involved. It’s important to show commonsense                                                                                                                                   Reduce spam
                                                                                                                                   visit www.staysmartonline.gov.au to find
and not be tricked into doing things online that you           •   only download files from websites you trust
                                                                                                                                   resources and services that can help you.            Electronic junk mail is commonly known as spam.
wouldn’t feel comfortable doing in the ‘real’ world.
                                                               •   double check that the URL or website address is                                                                      These are electronic messages you haven’t asked for
                                                                                                                               •   you can also find more security related
                                                                   correct, as the link may redirect you towards a fake                                                                 that are sent to your email account, mobile phone number,
Prevent viruses and other malware                                                                                                  information and assistance on the icode
                                                                                                                                                                                        or instant messaging account.
                                                                   address, which may look similar to the legitimate site
                                                                                                                                   website www.icode.net.au.
Malicious software or malware is a generic term for
                                                               •   be wary when exchanging files over peer to peer                                                                      The content of spam messages varies. Some messages
software that is designed to specifically damage, disrupt
                                                                   networks                                                                                                             promote legitimate products or services, while others
or take control of systems.
                                                                                                                               The Cyber Security Alert Service is a free               will attempt to trick you into following a link to a scam
                                                               •   read the licence agreement and terms of use before
Types of malware include things such as viruses, trojans,                                                                      subscription based service that provides                 website where you will be asked to enter your bank
                                                                   you download software and don’t download it if you
worms or spyware.                                                                                                              information on the latest computer network               account or credit card details. Many spam messages
                                                                   don’t trust the terms and conditions
                                                                                                                               threats and vulnerabilities in easy to understand        contain offensive or fraudulent material, and some
Your computer can be infected by malware through                                                                                                                                        spread computer viruses.
                                                               •   never click on an ‘Agree’, ‘OK’ or ‘No’ button to close a   language.
email messages, visiting compromised websites, and
                                                                   window on a website you don’t trust. This can launch
downloading infected files.                                                                                                    It also provides solutions to help manage these risks.   Spam now makes up the majority of email traffic.
                                                                   spyware onto your computer. Instead, click the red ‘X’
                                                                                                                                                                                        Billions of unwanted spam messages clog up the
                                                                   in the corner of the window                                 You can sign up for the free Cyber Security              internet, disrupt email delivery, reduce productivity
                                                                                                                               Alert Service at www.staysmartonline.gov.au/             and irritate users.
                                                                                                                               alert-service

PAGE 10                                                                                                                                                                                                                                     PAGE 11
Protecting Yourself Online - What Everyone Needs to Know SECOND EDITION
If you have doubts, it’s
                                                                                                                                                                                             safer not to proceed
Here are some basic steps to reduce spam                        •   be very careful about using your personal email           Be smart about online payments
                                                                    address on any websites
•   speak to your ISP about spam filtering                                                                                    Do what you can to satisfy yourself that any online
                                                                •   protect your private email account by creating            payment you make is secure. Companies that offer secure
•   if you don’t know who sent you an email, delete it
                                                                    separate email accounts for use when conducting           payments will tell you so before you start to provide your     Be aware while shopping online
•   if the message appears to be genuine, but unsolicited           online transactions or social networking                  credit card details.
                                                                                                                                                                                             Online shopping is convenient and reasonably safe –
    in nature, reply with ‘STOP’ (for SMS) or use the
                                                                •   change your email account password regularly              Although there are a number of things you can look             as long as you take precautions.
    unsubscribe facility (for email). On the other hand, if
                                                                                                                              for on a secure web page, the unfortunate fact is that
    a message appears to be from a questionable source,         •   consider changing your email address if it’s discovered                                                                  When you are shopping online, be wary if
                                                                                                                              scammers may be able to reproduce symbols to give you
    avoid replying as it may alert the scammer that you             by spammers
                                                                                                                              the impression that a fake website is secure.
    have an active email address or phone number                                                                                                                                             •   the website looks suspicious or unprofessional
                                                                •   update your email program as new versions
                                                                                                                              If you have doubts, it’s safer not to proceed.
•   don’t reply to or forward chain letters that you receive        often have built-in security and the latest spam                                                                         •   the website is offering bargains that look too good to
    by email                                                        identification options.                                   Here are some basic steps to ensure your online                    be true, or
                                                                                                                              payments are as safe as possible
•   think carefully before you click on links and                                                                                                                                            •   you think you won’t get what you pay for.
    attachments in emails and on social networking sites            There are laws against spam in Australia. If you          •   check you are on a secure page – the URL or web
                                                                                                                                                                                             Here are some basic steps to make sure your online
                                                                    have been spammed you can report it or lodge a                address will begin with https (instead of just http) and
•   don’t give your email address away unless you are                                                                                                                                        shopping is as safe as possible.
                                                                    complaint with the ACMA – refer to                            a key or padlock icon will appear somewhere on your
    confident the recipient is a trusted party
                                                                    www.spam.acma.gov.au or phone 1300 855 180.                   browser. But remember, this will only guarantee a          Before making the purchase
•   add the spam address to ‘junk senders’. Most email                                                                            secure payment process – it does not guarantee the
                                                                    Spam SMS can be forwarded to 0429 999 888.                                                                               •   know who you are dealing with – check that contact
    programs have the ability to add them to a ‘junk senders’                                                                     identity of the website operator.
                                                                                                                                                                                                 details are correct
    list which blocks them next time they try to email you
                                                                                                                              •   double check that the URL or website address is
•   report email or SMS spam to the Australian                  Secure your money online                                                                                                     •   know what you are buying – read the description of the
                                                                                                                                  correct – and not just similar to the legitimate website
                                                                                                                                                                                                 product carefully – check the size, colour, value and
    Communications and Media Authority (ACMA) at                There are criminals who will try to find holes in your
                                                                                                                              •   some web browsers also colour code the address                 safety of the product
    www.spam.acma.gov.au or forward spam                        security measures and internet habits when you’re doing
    SMS messages to 0429 999 888                                                                                                  bar to identify these websites with advanced security
                                                                online transactions – including paying bills, shopping                                                                       •   read all the fine print including refund and complaints
                                                                                                                                  certification features.
Here are some additional steps to reduce spam                   and banking. They will try to trick you into revealing your                                                                      handling policies
                                                                personal details and account details so they can steal your
•   if the source seems genuine, and the message                                                                                                                                             •   check the currency, postage and handling, and other
                                                                information, money and property.
    appears to promote a legitimate Australian business,                                                                                                                                         charges – there may be extra charges you aren’t
    contact the business and ask them to take you off their     So make sure your computer is protected from online                                                                              aware of
    mailing list.                                               security threats and that you have smart online habits.

PAGE 12                                                                                                                                                                                                                                         PAGE 13
Jessica’s pedigree pup was
•   check the final cost before paying, including any                        too good to be true                          Bank online securely
    currency conversions and additional shipping costs.
                                                                                                                          Online banking is convenient and reasonably safe –
Making the payment                                            “I was thinking about buying a dog and was                  as long as you take reasonable precautions.
                                                              looking through an online classifieds website.
•   only pay by a secure web page and use a secure                                                                        Here are some basic steps to ensure your online banking
    payment method. Where possible, avoid upfront             I fell in love with the photo of little Buster instantly.   is as secure as possible
    payment of any kind or money transfers and direct         He was a 2 year old golden cocker spaniel with
                                                                                                                          •   never use a link to your financial institution that has
    debit, as these can be open to misuse and it is rare to   adorable ears. He also had an impressive pedigree.
                                                                                                                              been sent to you by email or that is on a website.
    recover money sent this way                               Best of all he wasn’t even very expensive as his
                                                                                                                              If these were from fake emails these may lead to
                                                              family was moving overseas and they wanted to
•   when shopping through official classified websites,                                                                       fake websites
                                                              make sure he went to a good home.
    or online auction sites, ensure you complete the
                                                                                                                          •   Once you have arrived at a website, double check
    transaction through the website’s payment system.         I contacted the seller immediately and after a
                                                                                                                              that the web address is correct – scammers can use
    If you transact outside these systems you lose any        lengthy email exchange, they decided that I was a
                                                                                                                              malware to make your computer redirect you to a
    protection that the site offers                           good fit to take care of Buster.
                                                                                                                              scam copy of a legitimate website                           Avoid scams and fraud
•   never send your bank or credit card details by email –    I made a money transfer of $375 to pay for
                                                                                                                          •   always log out from your internet banking session and       Scams are dishonest tricks designed to fool you into giving
    only by a secure web page                                 Buster to be transported to me and went on a pet
                                                                                                                              close your internet browser when you have finished          someone your money, passwords, personal details or
                                                              shopping spree so that Buster had everything he
•   always print and keep a copy of the transaction                                                                                                                                       other valuables.
                                                              needed when he arrived.                                     •   if any windows pop up unexpectedly during an internet
•   if you think you have provided your account details                                                                       banking session, be suspicious, especially if they direct   Scammers love the anonymous nature of the internet.
                                                              I went to the airport to pick him up but they said
    to a scammer, contact your bank or financial                                                                              you to another website which asks for your account          If you are shopping, banking, socialising or playing games
                                                              they had no record of Buster in their systems. I
    institution immediately.                                                                                                  information or password. If this happens, do not enter      online, be on the lookout for people, emails or websites
                                                              tried calling the seller but the phone number was
                                                                                                                              your account information, password or any personal          which try to deceive you.
                                                              disconnected.
                                                                                                                              details into the site and close the window immediately
If it seems too                                               I contacted the online classifieds website to find
                                                                                                                          •   don’t send your financial information by email
                                                                                                                                                                                          Dodgy sites and dodgy dealers are not always easy to
                                                                                                                                                                                          spot but knowing some of the warning signs can reduce

good to be true –                                             more contact information, but they told me I was
                                                              the victim of a classifieds scam and that several
                                                                                                                              to anyone                                                   your risk.

it probably is                                                other people had complained about the ad.

                                                              Besides the $375 I lost to the scammer I was also
                                                                                                                          •   avoid using a public computer or public Wi-Fi
                                                                                                                              connections to do your online banking
                                                                                                                                                                                          Here are some basic steps to avoid online scams

                                                                                                                                                                                          •   protect your identity: your personal details are
                                                              left with a pile of dog toys and food that I didn’t need”   •   make sure you are aware of, and act on, the security            private and invaluable – keep them that way and away
                                                                                                                              advice provided by your financial institution.                  from scammers

PAGE 14                                                                                                                                                                                                                                          PAGE 15
Be aware of phishing

•   don’t respond: ignore suspicious emails, letters, phone                                                          Phishing emails used to be associated with banks, but           •   when you are on a banking website, look for a key or
    calls or text messages – press ‘delete’, throw them out      David was scammed $450 and couldn’t                 these days scammers will try to trick you into providing            padlock icon and that the website address begins with
    or just hang up                                                              pay his rent                        your personal and banking details by pretending to be               https, to make sure the site is secure
                                                                                                                     from all sorts of well known and respected organisations,
•   don’t let scammers push your buttons: scammers will                                                                                                                              •   never send your personal, credit card or online
                                                                                                                     including government agencies.
    play on your emotions to get what they want               “I’m really busy with work, so I signed up to online                                                                       account details via email.
                                                              banking and found it was an easy way to pay my         While some emails will have tell tale scamming signs
•   resist the personal touch: watch out for scammers         bills and maintain my accounts.                        such as misspelt words or poor grammar, others can              Know how to spot money transfer scams
    posing as someone that you know and trust,
                                                                                                                     look like the real thing, using corporate logos and links to    and advance fee fraud
    pretending to know you, or pretending to be from well     One day I received an email which looked like it
                                                                                                                     genuine looking websites.
    known public companies or government departments          had come from my bank saying that my account                                                                           With the rise of internet banking it is easy to transfer
                                                              had some irregularities and that I needed to           If you receive one of these emails – and chances are you        money online. Unfortunately this has also meant an
•   stay one step ahead of scammers: visit the                log into a secure site to confirm my identity.         probably will – do not follow any of the links. You could       increase in the number and types of scams that try to trick
    SCAMwatch website at www.scamwatch.gov.au to              It had the proper logo and everything, so I            also lose money and put your accounts at risk if you            you into sending your money to scammers.
    learn more about scams that might target you.             clicked on the link in the email and typed in          provide any of your personal details.
    You can also subscribe to their email alerts at           my details.                                                                                                            Once you send money to someone it can be very hard to
    https://www.scamwatch.gov.au/content/index.phtml/                                                                Here are some basic steps to avoid phishing scams               get it back – especially if they are overseas. Worse still,
    tag/ScamWatchEmailAlert                                   I was still worrying about my account later that                                                                       you could be recruited as a money mule and find yourself
                                                              day, so to be safe I rang the bank to double check     •   never respond to requests for personal information in
                                                                                                                                                                                     in an illegal money laundering ring.
                                                              that the problem was fixed. It was then that the           an unexpected email or on a website linked to from an

                                                              bank lady told me that the message was a scam              unexpected email, even if it is supposedly from your        Scammers use all sorts of stories to try and get your
    If you have identified a scam or been a victim                                                                       bank or an organisation you know or trust                   money. For example, don’t be lured by the prospect
                                                              designed to trick me into revealing my banking
    of fraud                                                                                                                                                                         of a new job opportunity where you can earn large
                                                              passwords and details.                                 •   be sceptical if you receive a request to update, validate
                                                                                                                                                                                     commissions for transferring money to other employees.
    •   report it to your service provider (eg bank,                                                                     or confirm your personal information – if in doubt,
                                                              She said the bank didn’t email its customers                                                                           Likewise, don’t be fooled by an email saying you have
        or a social networking site), your ISP, and your                                                                 contact the organisation by phone
                                                              like that. She was really helpful and froze                                                                            inherited a large sum of money from a long lost relative
        local police
                                                              my account straight away. I was relieved but           •   never enter your personal, credit card or online            – and that you need to pay some fees to claim the
    •   you can report it to the ACCC via the                 someone had already taken out $450. It could               account information on a website if you are not certain     inheritance – this is a scam.
        SCAMwatch website (www.scamwatch.gov.au)              have been much worse but I didn’t have enough              it is genuine
        or by calling 1300 795 995.                           to pay the rent that week and I had to change
                                                              all my banking details and get new cards,              •   check the website address carefully, remember that
                                                              which was a pain.”                                         scammers often set up fake websites with similar
                                                                                                                         addresses to real ones

PAGE 16                                                                                                                                                                                                                                   PAGE 17
Protect your identity and privacy

Here are some basic steps to avoid being involved in a
money transfer scam
                                                           Identity theft refers to using another person’s name or
                                                           other personal information, usually for financial gain.
                                                                                                                         •   avoid using public computers to access your personal
                                                                                                                             information. If you do use a public computer, check       You wouldn’t hand your
•   don’t fall for elaborate stories – try to remove the
                                                           Identity theft is a criminal offence.                             to see if the service provider has any secure settings.
                                                                                                                             Always remember to clear the history, close the web       personal and financial
    emotion from the situation and think before you act    While the internet has improved communications and the

•   don’t respond to emails offering you the chance of
                                                           ease of doing business, the downside is that fraudsters
                                                                                                                             browser and log out before you leave the terminal.
                                                                                                                                                                                       details over to a stranger
                                                                                                                                                                                       in the street so don’t
                                                           and other criminals may have more opportunities               avoid using Wi-Fi hotspots for sensitive internet use.
    making easy money
                                                           to obtain details about you, where you live, and your         These are often open and unencrypted. A hacker may be

                                                                                                                                                                                       do it online.
•   verify any person or company before you transfer       personal life.                                                able to break into your computer through a hotspot and
    money or provide your credit card or bank                                                                            potentially access your personal information.
                                                           By stealing your identity, a person may access your bank
    account details.
                                                           account, obtain credit cards or loans in your name, and
                                                           potentially ruin your credit rating.                                                                                        Here are some additional steps to protect your identity
                                                                                                                             If you think your personal information has been
                                                                                                                                                                                       and privacy
       Lyn was taken for a ride by an online               Here are some basic steps to protect your identity and            inappropriately used or accessed online, you can
                           lover                                                                                             lodge a complaint with the Office of the Australian       •   thoroughly check your account statements, including
                                                           privacy online
                                                                                                                             Information Commissioner at www.privacy.gov.au                credit cards, bank statements, telephone and
                                                           •   check your privacy and security settings on your social       or phone 1300 363 992                                         internet bills
    “I joined a dating site to see what it was like.
                                                               networking profile, never give away your account
    Pretty soon I was talking to a nice man from                                                                             If you suspect any fraudulent use of your identity        •   destroy or shred personal information – don’t just
                                                               details, and regularly update your computer security
    Greece. He told me all about his home town and                                                                           you should report it to the website operator                  throw it out
                                                               software
    even sent me photos. He seemed really nice.                                                                              (eg bank or social networking site), your ISP and
                                                                                                                                                                                       •   check your credit report at least once a year –
                                                           •   use strong passwords and change them regularly                your local police.
    After six months he told me he loved me and I                                                                                                                                          this can help you catch any unauthorised activity.
                                                               – the personal information you put in your social
    couldn’t have felt happier. A few months later he                                                                                                                                      Credit reports can be ordered from
                                                               networking profile may be used by scammers to
    told me his mother had cancer and had to have
                                                               guess your passwords                                                                                                        –– Veda Advantage at www.mycreditfile.com.au or
    chemotherapy. He said he couldn’t afford to pay
                                                                                                                                                                                              phone 1300 762 207
    for it and he didn’t know what to do.                  •   don’t share your personal information in an email,
                                                               SMS or on a social networking site with people you                                                                          –– Dun and Bradstreet at www.dnb.com.au or
    I felt so sorry for him. I’d recently had a family
                                                               don’t know and trust                                                                                                           phone 13 23 33
    member go through cancer treatment so I agreed
    to help him out. I took out loans so that he could     •   don’t accept a friend request or follow a request from                                                                      –– Tasmanian Collection Service at
    pay the hospital bills. After sending the money,           a stranger – the best way to keep scammers out of                                                                              www.tascol.com.au or phone 03 6213 5555
    I never heard from him again. I had to sell my             your life is to never let them in
    house to repay the debt.”

PAGE 18                                                                                                                                                                                                                                      PAGE 19
•   check out websites’ privacy policies. Only conduct
    business, visit sites or become involved with websites     Justin’s online friend stole his identity                                            Checklist of basic steps to be smart online
    that have adequate privacy policies that cover at least

    –– who your information will be passed onto               “I set up a profile on a social networking site,          Preventing malware and reducing spam                       Transacting online and avoiding scams
                                                              added all my friends and posted a few pictures.                                                                      and fraud
    –– why the information is being collected                                                                                Think carefully before you click on links in emails
                                                              I filled out some of the basic optional fields, such
                                                                                                                             or on social networking sites. It’s always better        check you are on a secure page
    –– how the information will be used                       as my birthday, hometown, email address and my
                                                                                                                             to type the address into the address bar yourself
                                                              interests. I also joined a few groups, such as my                                                                       use a secure payment method
    –– how you can access information the organisation
                                                              old school and one of my old jobs.                             don’t open email attachments if you’re not
       holds about you                                                                                                                                                                don’t send your financial information by email
                                                                                                                             expecting them or you don’t know the sender
                                                              I chose secure settings so that only my friends
•   if you do not agree with how websites and companies                                                                                                                               don’t respond to emails offering you the chance
                                                              could see my profile – I thought this was safe                 scan email attachments with security software
    will use your details, do not provide them.                                                                                                                                       of making easy money
                                                              enough.                                                        before opening them
                                                                                                                                                                                      verify any person or company before you
                                                              I started getting a few friend requests from                   don’t give your email address away unless you
                                                                                                                                                                                      transfer money, provide your credit card or
                                                              people I didn’t know, but I accepted some of them              are confident the recipient is a trusted party.
                                                                                                                                                                                      bank account details.
                                                              because they had similar interests to me or were
                                                              friends with my friends.                                                                                             Protecting your identity and privacy

                                                              With so much of my personal history available, one                                                                      don’t share your personal information in an
                                                              of these new ‘friends’ was able to forge documents                                                                      email, SMS or on a social networking site with
                                                              and even make a fake ID using my photo.                                                                                 people you don’t know and trust

                                                              He then got a credit card in my name and ran up a                                                                       avoid using public computers or Wi-Fi hotspots
                                                              debt of $500.                                                                                                           to access or provide personal information.

                                                              Since then I am very careful about what I post,
                                                              even if I think it’s private.”
                                                                                                                     Still unsure about how to stay smart online? Visit page 30
                                                                                                                     to find out where to go for more information.

PAGE 20                                                                                                                                                                                                                             PAGE 21
How to be safe online
                                                                                                                               •   don’t post photos of you or your family and friends that    •   learn how third party applications on social networking
                                                                                                                                   may be inappropriate – or that your family and friends          sites use your information. You can often control this
                                                                                                                                   haven’t agreed to being posted                                  by accessing your privacy or security settings

                                                                                                                               •   never click on suspicious links – even if they are from     •   download or find out more information on the
Just as you need to be smart when transacting online, you     So be very careful about the information you share and               your friends – they may have inadvertently sent them            Cybersafety Help Button at www.dbcde.gov.au/
also need to be aware of the risks of social networking,      how you protect it. Criminals may also attempt to use                to you                                                          helpbutton. It is an online resource that gives easy
particularly when interacting with people that you haven’t    this information to facilitate other illegal activities in the                                                                       access to cyber safety help and information.
                                                                                                                               •   be wary of strangers – people are not always who they
spoken to or met in person.                                   real world.
                                                                                                                                   say they are. It’s a good idea to limit the number of
The unfortunate reality is not everyone is who they claim     The social networking sites will often offer you options to          people you accept as friends to people you know or
                                                                                                                                                                                                   If you suspect any fraudulent use of your identity
to be online. Not everyone you meet online is trustworthy     control the type of information you share with other users           have met in real life and trust
                                                                                                                                                                                                   you should report it to your social networking
enough to be considered a friend.                             and options to manage the people you want to interact
                                                                                                                               •   always type your social networking website address              service provider and your local police.
                                                              with. However, you still need to be careful about what
                                                                                                                                   into your browser or use a bookmark.
Social networking safely                                      personal information you put online and who you accept                                                                               Parents: if you or your child has been harassed
                                                              as your ‘friend’.                                                                                                                    or bullied on a social networking site,

                                                                                                                               Never accept a
Social networking sites have become very popular ways to
                                                                                                                                                                                                   go to www.thinkuknow.org.au or
communicate online.                                           Here are some basic steps you can take to stay safe when
                                                                                                                                                                                                   www.cybersmart.gov.au for advice and tips.

                                                                                                                               friend request from
                                                              using social networking sites
People use them to stay in touch with friends, make new
                                                                                                                                                                                                   Download the Cybersafety Help Button at
friends or business connections, and share information        •   set your online profile to private or ‘friends only’
and opinions about a range of topics.
                                                              •   protect your accounts with strong passwords
                                                                                                                               a stranger                                                          www.dbcde.gov.au/helpbutton. It’s an online
                                                                                                                                                                                                   resource that gives children, teenagers,
However, some people using these sites have ill intentions                                                                                                                                         parents and teachers instant access to help and
                                                              •   have a different password for each social networking                                                                             information on cyber safety issues 24/7.
and may use your information to embarrass you or                                                                               Here are some additional steps you can take to stay safe
                                                                  site so that if one password is stolen, not all of your
damage your reputation.                                                                                                        when using social networking sites
                                                                  accounts will be at risk                                                                                                         If you are concerned about online behaviour that
Criminals can also use your information to steal your                                                                          •   check if your social networking site has a safety centre.       involves sexual exploitation of a child or other
                                                              •   think before you post – expect that people other than                                                                            criminal activity, you should report this to your
identity. Indeed, some criminals will use social networking                                                                        This will provide a number of tips and examples of best
                                                                  your friends can see the information you post online                                                                             local police, or phone CrimeStoppers on
sites to find out more about you and your interests so they                                                                        practice when social networking online
can target you more efficiently with scams.                                                                                                                                                        1800 333 000.
                                                              •   don’t post information that would make you or your
                                                                                                                               •   remember that any information available about you
                                                                  family vulnerable – such as your date of birth, address,
                                                                                                                                   online is potentially there forever. You can check what
                                                                  information about your daily routine, holiday plans, or
                                                                                                                                   information about you is publicly available online by
                                                                  your children’s schools
                                                                                                                                   typing your own name into a search engine

PAGE 22                                                                                                                                                                                                                                               PAGE 23
Deal with offensive content

                                                          When you are using the internet, you may encounter                                                                          •   remind your children not to talk to strangers online
   Sarah was being harassed by a stranger                 content that you find offensive – such as explicit sexual          Report any inappropriate content to ACMA by
                                                                                                                                                                                      •   monitor and supervise internet use by having the
                                                          activity or material containing excessive violence or sexual       completing the relevant online form at
                                                                                                                                                                                          computer in a visible place in your home
                                                          violence, drug use, or criminal activity.                          www.acma.gov.au/hotline or by calling
  “I like social networking because it’s a good way of
                                                                                                                             1800 880 176.                                            •   tell your children that if they are uncomfortable talking
  keeping in touch with what my friends are doing.        You can make a complaint about offensive content to
  I can see the photos they’ve posted, and they can                                                                                                                                       to you they can contact the Cybersmart Online Helpline
                                                          the ACMA.
  see mine. I’ve also made new friends online.                                                                                                                                            (Kids Helpline) at www.cybersmart.gov.au.
                                                          You can do this by completing the relevant online form         Protect your children online
  One day I received a friend request from someone                                                                                                                                    Here are some basic steps for your children when
                                                          at www.acma.gov.au/hotline or by calling 1800 880 176.
                                                                                                                         The internet offers an exciting world of experiences for     they’re online
  I’d never met before. ‘Claire’ was about the same       Make sure you take note of the offensive website’s address
                                                                                                                         children and the whole family. It can be entertaining,
  age as me, and I could see from her profile that we     so the ACMA can access the online content.                                                                                  •   never give out any personal information. This includes
                                                                                                                         educational and rewarding.
  liked the same music, so I accepted.                                                                                                                                                    your name, address, phone number, any family
                                                          If the content is sufficiently serious, such as child
                                                                                                                         However, using the internet also involves risks and              information, where you go to school or where you
  Everything was ok for a while, and we would             pornography, the ACMA may refer the material to the
                                                                                                                         challenges.                                                      play sport
  sometimes chat online. But then Claire started          appropriate law enforcement agency.
  writing nasty things about me and sending me                                                                           Children might be exposed to content that is sexually        •   think before you post or share photos with people online
  threatening messages.                                   You can also contact your local police to report serious,
                                                                                                                         explicit, violent, prohibited or even illegal. They may
                                                          illegal online content such as child pornography.                                                                           •   never share your passwords, not even with your friends
                                                                                                                         also experience cyber bullying or be at risk from contact
  I was really upset, so I checked my social
                                                          Here are some basic steps to deal with offensive               by strangers.                                                •   think carefully before you open any attachments in
  networking site’s safety information to see what I
  could do about it. Following their advice, I reported   online content                                                                                                                  emails from people you don’t know and trust.
                                                                                                                         Children may – unknowingly or deliberately – share
  her using the ‘report’ link, and also blocked her so    •   take note of the website address so the ACMA can           personal information without realising they may become
  that she can’t contact me again.                            access the online content                                  victims of identity fraud, or that they are leaving behind

  Now I am much more careful. I have increased            •   make a complaint to the ACMA – by completing an
                                                                                                                         content that might not reflect well on them in the future.   Stranger danger
  the privacy settings on my profile so that only my
  friends can contact me, and I only accept friend
                                                              online form, sending an email or making a phone call       Here are some basic steps for you to protect your
                                                                                                                         children online
                                                                                                                                                                                      applies to people
  requests from people I have met in real life.”          •   help protect your children from offensive content by
                                                              installing and maintaining a content filter on your        •   for younger children, set up your computer security      online, just as it
                                                              computer or using parental controls on your security
                                                              software and letting them know that they can do if they
                                                                                                                             software to only access approved websites and email
                                                                                                                             addresses. This is known as whitelisting and will help   does in real life
                                                              come across offensive content.                                 to block inappropriate content

PAGE 24                                                                                                                                                                                                                                   PAGE 25
Dealing with cyber bullying                                                                                                   •   download or find out more information on the Cybersafety   The AFP works with state and territory police, other
                                                                                                                                  Help Button at www.dbcde.gov.au/helpbutton so              agencies and ISPs in the battle against online sexual
Unfortunately, your children may be exposed to cyber
                                                                                                                                  that your child can access support immediately if they     exploitation of children.
bullying. This can include
                                                                                                                                  are bullied.
                                                                                                                                                                                             Here are some basic steps to help deal with child grooming
•   receiving abusive emails or texts
                                                                                                                              Deal with online child grooming                                •   monitor where your children go online
•   unkind messages or inappropriate images being
    posted on social networking sites                                                                                         Online child grooming is when an adult forms a                 •   educate your children not to share personal
                                                                                                                              relationship with someone under the age of 16 with the             information online
•   being excluded from online chats.                                                                                         intent of later having sexual contact with that child or
                                                                                                                              young person.                                                  •   remind your children to never meet someone in
Like other forms of bullying such as verbal abuse,
                                                                •   never respond to negative messages but save the                                                                              person who they have met online unless a responsible
social exclusion and physical aggression, cyber bullying                                                                      This can take place in chat rooms, instant messaging,
                                                                    message and the details of the sender. If you are a                                                                          adult is also present
may result in the targeted person developing social,                                                                          social networking sites and email.
                                                                    parent, you may want to save the message so your
psychological and educational issues.                                                                                                                                                        •   report suspicious behaviour to your local police or
                                                                    child doesn’t keep reading it and feel worse              Signs that a young person might be the target of online            Crime Stoppers by phoning 1800 333 000.
While cyber bullying is similar to real life bullying it also                                                                 grooming may include excessive use of the computer,
                                                                •   monitor where your children go online
differs in some ways                                                                                                          late night computer use and secretive computer use,            Here are some additional steps for you to protect your
                                                                •   remind your children to only have people they know        changes in sexualised language and behaviour—either            children online
•   it can occur 24/7 and a child can be targeted at home
                                                                    and trust as online friends/contacts                      becoming more or less sexualised in language, behaviour
                                                                                                                                                                                             •   explore the internet with your children – consider
•   it can involve harmful material being widely and                                                                          and dress—and a change in the way they relate to friends
                                                                •   reassure your children that you love and support them                                                                        using safe zones and exploring child-friendly websites.
    rapidly sent to a large audience, for example, rumours                                                                    or family. These signs do not necessarily mean a young
                                                                    and you will help them                                                                                                       Bookmark websites for them that you have approved
    and images can be posted on public forums                                                                                 person is being groomed. They could also be signs that a
                                                                •   report cyber bullying to your children’s school and/or    young person is experiencing more general social issues        •   let your children know that not all websites are
•   it can provide the bully with a sense of relative
                                                                    the relevant social networking site or service provider   associated with growing up.                                        suitable and if they encounter a site that makes
    anonymity and distance from the target, so there is a
                                                                                                                                                                                                 them feel uncomfortable, they should leave the site
    lack of immediate feedback or consequences.                 •   if your child has been involved in cyber bullying and     If you think that you or your child is being groomed
                                                                                                                                                                                                 immediately, either by clicking on ‘back’ or closing the
                                                                    seems distressed or shows changes in behaviour            online, then contact the Australian Federal Police (AFP)
Here are some basic steps to help deal with cyber bullying                                                                                                                                       browser altogether
                                                                    or mood, seek professional help. You can do this          by completing an online reporting form at the ThinkUKnow
•   increase your online security and privacy and block             through the Cyber Smart Online Hotline at                 cyber safety website – www.thinkuknow.org.au.                  •   reassure your children that they won’t be denied
    communications from cyber bullies                               www.cybersmart.gov.au/report.aspx. This provides                                                                             access to the internet if they report seeing
                                                                    free, online counselling for children and young people.                                                                      inappropriate content
                                                                    Your child’s school may also be able to provide support
                                                                    and guidance

PAGE 26                                                                                                                                                                                                                                         PAGE 27
•   for older children, consider tools that block access
    to chat rooms and prevent giving out personal          If you or your child has been harassed or                                                      Checklist of basic steps to be safe online
    information                                            bullied on a social networking site, go to
                                                           www.thinkuknow.org.au or                                    Social networking safely                                  Protecting your children online
•   check to see if your ISP is
                                                           www.cybersmart.gov.au for advice and tips.
    Family Friendly by looking                                                                                              set your profile to private                              install and maintain a content filter on your
    for a lady bird logo on their                          If you believe someone has behaved                                                                                        computer or use parental controls on your
                                                                                                                            protect your accounts with strong passwords              security software
    website. These ISPs must                               inappropriately or in a sexual manner towards your
    adhere to the Internet                                 child or children, report it to your local police, or            use discretion when accepting ‘friends’                  for young children, set up your computer to only
    Industry Association codes of practice. They offer     phone Crime Stoppers on 1800 333 000.
                                                                                                                                                                                     access approved websites and email addresses
    information and online tools to help parents and                                                                        think carefully before you click on suspicious
                                                           If there is a threat to your child’s safety the police           links – even if they are from your friends               monitor where you children go online
    children use the internet in a fun and safe way.
                                                           can help. In a life threatening and time critical
                                                           situation call Triple Zero (000).                                don’t post information that would make you or            educate your children not to share personal
                                                                                                                            your family vulnerable, such as your date of birth       information online
                                                           Download the Cybersafety Help Button at                          and address                                              report cyber bullying to your child’s school and
                                                           www.dbcde.gov.au/helpbutton. Its an online
                                                                                                                                                                                     your ISP
                                                           resource that gives children, teenagers,                         don’t post photos of you or your family and
                                                           parents and teachers instant access to help and                  friends that may be inappropriate – photos that          remind your children to never meet someone
                                                           information on cyber safety issues 24/7.                         your family and friends haven’t agreed to being          in person who they have met online unless a
                                                                                                                            posted or that identify where you live, work or          responsible adult is also present
                                                                                                                            go to school.
                                                                                                                                                                                     tell your children that if they are
                                                                                                                                                                                     uncomfortable talking to you they can contact the
                                                                                                                       Dealing with offensive content
                                                                                                                                                                                     Cybersmart Online Helpline (Kids Helpline) at
                                                                                                                            take note of the website address                         www.cybersmart.gov.au

                                                                                                                            make a complaint to the ACMA.                            report suspicious behaviour to your local police
                                                                                                                                                                                     or Crime Stoppers by phoning 1800 333 000

                                                                                                                                                                                     download the Cybersafety Help Button at
                                                                                                                                                                                     www.dbcde.gov.au/helpbutton.

                                                                                                                    Still unsure about how to stay safe online? Visit page 30
                                                                                                                    to find out where to go for more information.

PAGE 28                                                                                                                                                                                                                              PAGE 29
Where to go for more information                                                                                Where to go to report online incidents

Cyber security                                              Offensive content                                        Fraud                                                        Offensive content

•   www.staysmartonline.gov.au – for individuals and        •   www.acma.gov.au                                      •   report any loss or fraud attempt to your service         •   Report any inappropriate content to ACMA by
    small business                                                                                                       provider (eg bank, social networking site), your ISP,        completing the relevant online form at
                                                            Online shopping                                              and your local police                                        www.acma.gov.au/hotline or by calling 1800 880 176
•   www.cert.gov.au – for large companies
                                                            •   www.accc.gov.au or phone 1300 302 502                Identity fraud and identity theft                            Scams and phishing
•   copies of the Australian Government’s Cyber Security
    Strategy are available at www.ag.gov.au/cybersecurity                                                            •   report any fraudulent use of your identity to your       •   report any scams to the ACCC on the SCAMwatch
                                                            Privacy
                                                                                                                         service provider (eg bank, social networking site),          website at www.scamwatch.gov.au or phone the ACCC
•   www.icode.net.au for information on the Internet
                                                            •   www.privacy.gov.au                                       your ISP, and your local police                              Infocentre on 1300 795 995 during business hours
    Industry Association’s voluntary code of practice on
    cyber security (the icode)                                                                                                                                                    •   also report any scams to your service provider (eg bank,
                                                            Scams and fraud                                          Malware
                                                                                                                                                                                      social networking site), your ISP, and your local police
Cyber safety                                                •   www.scamwatch.gov.au                                 •   If you are having difficulties removing malware from
                                                                                                                         your computer report the matter to your ISP or contact   Spam
•   www.cybersmart.gov.au                                   •   SCAMwatch twitter – follow SCAMwatch on Twitter at
                                                                                                                         a professional to remove it. The icode website has
                                                                http:twitter.com/SCAMwatch_gov or @SCAMwatch_gov                                                                  •   you can report or complain about spam to the ACMA
•   www.thinkuknow.org.au                                                                                                information on finding professional help at
                                                                                                                                                                                      – refer to www.spam.acma.gov.au, or for spam SMS
                                                                                                                         http://icode.net.au/professional-help.php
•   cybersafety@acma.gov.au or phone 1800 880 176           Spam                                                                                                                      forward the message to 0429 999 888

                                                            •   www.spam.acma.gov.au                                 Privacy
•   www.dbcde.gov.au/helpbutton                                                                                                                                                   Online grooming
                                                                                                                     •   if you think your personal information has been
                                                            •   phone the spam hotline on 1300 855 180                                                                            •   you can report online grooming to the AFP by
Identity security                                                                                                        interfered with online, you may be able to complain to
                                                                                                                                                                                      completing the online reporting form at
                                                            •   spam SMS can be forwarded to 0429 999 888                the Office of the Australian Information Commissioner
•   www.ag.gov.au/identitysecurity                                                                                                                                                    www.thinkuknow.org.au
                                                                                                                         at www.privacy.gov.au or phone 1300 363 992

                                                                                                                                                                                  Other
                                                                                                                                                                                  •   you can also report any online incident to
                                                                                                                                                                                      Crime Stoppers by phoning 1800 333 000

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