Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...

Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
Charlton Park Academy’s
Residential Provision 2018/19

Rainbow House

Families trust the staff to look after their children.
A parent said, They are a fantastic team and I
have no worries when my son stays.
– Ofsted, January 2018, parent’s comment
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...

Statement of purpose                   1
Introduction                           2
Admissions                             3
Criteria                               3
Rainbow House                          4
Statement of Aims                      4
Statement of Rights                    5
Staffing                               6
New Provision                          8
Staff Hours                          10
Daily Routine                        11
Eating and Drinking                  12
Sample Dinner Menu                   12
Organised Activities                 13
Safety                               14
Visiting/Telephone Calls/Contact     14
Complaints                           16
What to do if things go wrong        16

                                   Rainbow House 2018-19 | 1
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
Halloween biscuit decorations by students

2 | Rainbow House 2018-19
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
Statement of purpose
In Rainbow House we set out to provide a local solution for students
with high levels of need and their families, high quality parental
support and social care needs after multi-agency assessment/
identification, this keeps children/young people educated and
accommodated locally within their communities.

We offer access to short breaks during weekdays
and during term time, but hope to offer weekends
and holidays soon.

All children/young people who access the provision
are safely cared for and encouraged to participate
positively with activities on offer. Children/young
people are consulted about what they wish to do
and activities stem from this.

The wellbeing of the children/young people is of
prime importance and this is ensured through a
holistic approach encompassing pastoral care,
education, medical, spiritual, emotional support and
working with parents/carers /school staff and other    A time to chat with staff
agencies to create an environment where children/
                                                       Children/young people needing intimate care
young people feel safe, secure and able to grow
                                                       because of their needs are safeguarded through
                                                       staff being trained to ensure every effort is made to
All children/young people have their own personal      respect student’s dignity, privacy and self esteem at
bedroom space; have access to a wide range             all times.
of services within the school including therapies,
                                                       All staff have regular updating of key skills and
swimming and after school clubs.
                                                       knowledge through training, mentoring and
Rainbow House is staffed with highly trained,          supervision to ensure high standards of care are
experienced and dedicated staff. Each child/young      maintained at all times.
person has a designated Key Worker who develops
the Care Plan with all the key people. These are
reviewed annually.

                                             “Managers and staff demonstrate a strong
                                               commitment to keeping students safe.”
                                                                                         –– ofsted, 2018

                                                                                    Rainbow House 2018-19 | 3
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...

Rainbow House is attached to Charlton Park Academy and
is a homely purpose built provision to accommodate up to
10 children/young people with additional needs.

Accommodation consists of 2 rooms with 2 beds            with school staff and professionals to promote the
and 2 rooms with up to 3 beds. All rooms have            best possible care and make full use of school
ensuite facilities, height adjustable beds, overhead     resources like the gym, ICT suite, bikes, sensory
hoists, a television, computer and dvd/cd player.        room, hydrotherapy, counsellors and specialist
Some of the bedrooms have sensory equipment.             staff and programmes.
These are adapted with equipment to meet
                                                         In order to request a place at Rainbow House:
requirements of individuals.
                                                         •   Parents/carers
Additional facilities include: a conservatory, lounge,
dining area, kitchen, office, laundry and patio/         •   Staff
sensory garden.                                          • Social Services
                                                         • Any LA
We have access to a wide variety of technology
and activities to meet the interests and widen           Will need to write to Teresa Funa, Head of Care,
opportunities. This may include computer games,          stating a reason for the request and how many
interactive sensory equipment and books.                 nights they would like. Each application will be
                                                         evaluated against our admissions criteria as
We offer a wide range of activities and have links
                                                         detailed below and passed to our governing
with our local community. We also work closely

4 | Rainbow House 2018-19
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
body for approval. Children/young people that               trained nursing health worker, to meet their daily
fit the highest number of criteria will be offered a        activities of living and to access their education.
placement first. Safeguarding placements, however,
                                                          • Children/young people requiring use of
will take priority. If no suitable places are available
                                                            equipment to support their daily activities of
the student will be placed on a waiting list.
                                                            living, i.e. Bi-pap, suction, gastro feeding,
Currently we are happy to take applications for             wheelchair, walking aids and positioning aids.
places which maybe include full time, part time
                                                          • Children/young people at risk of deterioration of
during the week or Short Break days.
                                                            their condition or abilities.
Criteria for Admission
                                                          • Children/young people with social
From September 2018 we are expanding our                    communication and other complex needs.
provision for children and young people with social
                                                          Criteria for Discharge
communication and other complex needs. This will
be on alternate evenings or integrated provision          • Child/young person transitions into adult
where appropriate.                                          provision, working closely with the Greenwich
                                                            Transition Policy.
• Children/young people with a full statement of
  Special Educational Needs or EHCP.                      • Child/young person change in level of need/
                                                            requirement of support.
• Children/young people with severe learning/
  physical disability, requiring high levels of           • Significant behavioural changes impacting on
  staffing support.                                         others health and safety.

• Children/young people that may benefit from an          • By mutal consent with parent/carers.
  extended MOVE programme to support a more               • Environment not conducive to home based
  independent adult life.                                   service i.e. unnecessary risk to carers and other
• Children/young people with medical needs                  residents.
  who require intervention from an appropriately

                                                                                       Rainbow House 2018-19 | 5
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
Rainbow House
      Rainbow House has a positive ethos that is based on the
      empowerment and enabling of the children/young people who
      use the service.

All individuals are valued members of the team that make up the
house’s community and each contributes to the enhancement of
the caring, happy, relaxed, stimulating and vibrant atmosphere
that is enjoyed by staff, children and young people together.

  Statement of Aims                                           • To encourage and help our young people to
                                                                reach their maximum potential in all areas of
  We aim:                                                       development, decision-making, independence,
  • To provide a caring and homely atmosphere that              personal care and life skills through consistency,
    creates a safe, secure and stimulating environment.         praise, liaising with school staff, offering a wide
    Where child/young people are listened to.                   range of activities/trips/experiences and listening
  •    To provide a safe environment. We have regular           through children/young people and staff meetings.
       training in positive handling, child protection and    • We are committed to Positive Behaviour Support.
       ensuring fire safety. Daily Health and Safety checks     We believe that all behaviour is a form of
       are carried out following the school’s policies and      communication. We believe that the students we
       procedures. Each child/young person has a Risk           support have the right to have their behaviour
       Assessment in place for neccessary areas of their        recognised and responded to in a respectful,

  6 | Rainbow House 2018-19
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
positive, person-centred way.                         Statement of Rights
•   To initiate and assist in the development
                                                          •    To be safe and secure.
    of language, numeracy, social skills and
    independence through their own individual             •    To be treated as an equal regardless of religion,
    communication system or communication aids.                race, gender, culture, communication method,
    School Speech and Language Therapists liaise               linguistic background or ability.
    and support Rainbow House staff in this area.
                                                          •    To not be discriminated against.
•   To provide a continuum of care for each young
    person through compiling EHCP and liaising with       •    To be listened to and to have their opinions
    school staff, medical staff, parent/carers, health         and views taken into account at every possible
    professionals and social workers.                          opportunity.

•   To use Person Centred Tools to involve, share         •    To deal with any complaint/criticism promptly.
    and plan for each individual via a Person-Centred          Conversely, we will listen to any comments,
    Wiki (easy build website). These PCP Wikis are             questions or suggestions.
    provided to each young person in the Academy          •    To make informed decisions and choices about
    and Rainbow House to collate, share and educate            their everyday lives and to maximise their
    others in an accessible way to our students.               opportunities for independence.
•   To liaise with parent/carers through school contact   •    Each person shall be assisted wherever
    books, contact by letter, email, telephone or via          possible to follow their religious persuasions.
    their PCP Wiki and inviting them to social events
    such as discos, bowling or joining Rainbow House      •    To respect the need for privacy and
    for a meal.                                                confidentiality in all areas of their life and to be
                                                               treated with dignity at all times.
•   To communicate with the school staff through
    verbal handovers and written morning and night        •    To have a representative of Rainbow House on
    reports, attend the annual/EHCP reviews and                the School Council.
    by reading and integrating (where possible)
                                                          •    To respect other people’s feelings, needs and
    the Personal Learning Plans. We are currently
    developing the use of an online care planning
    package for communication with school and home.       •    To have sound relationships with staff and peers
                                                               based on honesty and mutual respect.

                                                          The Designated Safeguarding Lead is Teresa
                                                          Funa. The Principal and named school link are on
                                                          call for emergencies out of school hours. We also
                                                          have strong links with other school staff such as
                                                          Physiotherapist, Speech and Language Therapist,
                                                          Health and Safety Coordinators etc. We are able to
                                                          call on their professional skills when needed and
                                                          ask for advice or training.

                                                                    “Managers and staff give high
                                                              priority to students’ well-being and
                                                                    the progress that they make.”
                                                                                                –– ofsted, 2018

                                                                                           Rainbow House 2018-19 | 7
Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
Rainbow House
             We are expanding our specialist
             provision for children with
             social communication and other
             complex needs.

      The provision will
  support the value of peer
interaction and relationship
  building while having lots
  of experiences within our
local and wider community.
A warm, friendly and
                                   supportive environment
                                 where parents are confident
                                 their child is enjoying a fun
                                 and enriching service while
                                 receiving exceptional care.

A unique environment which
is closely linked with school.
    Providing a consistent
 approach and access to a
 wealth of experiences and
expertise within our Charlton
 Park Academy community.
The Head of Care has overall responsibility for the day to day
running of Rainbow House. In her absence, it is the responsibility
of the Senior Care Worker.

Head of Care, Teresa Funa

Head of Care and Safeguarding Lead
                                        Staff Hours
Teresa Funa
                                        Care Workers
Deputy Head of Care
Jackie Fletcher                         Monday              14:30 – 21:30

Care Workers                            Tuesday             06:45 – 09:45
Joyce Davis (NVQ 3 Care)                                    14:30 – 21:30
Marie Rose Jabang (NVQ 3 Care)          Wednesday           07:00 – 09:45
Nick Richards (NVQ 3 Care)                                  14:15 – 21:30
Teresa Ward (NVQ 3 Care)                                    07:00 – 09:45
                                                            15:00 – 21:30
Twilight Nurse
Agency Nurse                            Friday              07:00 – 10:00

Night Nurse                             Twilight Nurse
Agency Nurses
                                        Monday              14:30 – 21:30
Night Care Worker                       Tuesday             14:30 – 21:30
Catherine Falconer (NVQ 3 Care)
                                        Wednesday           14:30 – 21:30
Ancillary Staff
Cleaner, Felicia Ejiegbu                Thursday            14:30 – 21:30

Laundry                                 Night Nurse
Ann Barry (Mornings)                    Monday – Thursday   21:00 – 09:30
School/Rainbow House Link               Night Care Worker
Kathryn Stowell
                                        Monday - Thursday   21:00 – 07:00
Independent Listener
– Jules Mallindine

School Staff/Agency provide cover
when needed.

10 | Rainbow House 2018-19
Daily Routine – Approximately between:
    (Times and routines are designed around the individual needs, life skills and desires of the young person).


06:45 – 08:00                        Wake/Personal Care.

08:15 – 09:00                        Breakfast in Rainbow House.

09:10                                Ready to go up to school.

09:15                                Classes start.

                                     Return from school, handover is given and we have refreshments. Staff help
15:00 – 17:00/17:30
                                     us with personal care if needed. We can then either initiate or join an activity.

                                     We all have our tea in Rainbow House together where appropriate,
17:00/17:30 – 18:00/18:30
                                     it’s a real social occasion.

                                     We either go to a club, trip out or activity in Rainbow House until bedtime.
18:00/18:30 – 21:30
                                     Lights go out 21.00 – 21.30. (Individualised)

                                     We are checked ¼, ½ or 1 hourly dependent on our needs and night staff
                                     listen out over the intercom. We are changed, turned, reassured or given
21:00 – 07:30
                                     medication as required. Plus, we are monitored by CCTV if need required/
                                     identified through risk assessment and individually approved.

Parents and staff could not think of any suggestions for improvement.
One parent said, I feel that he (and his family) are made to feel like Rainbow
House family. Only wish he could stay forever, not just until he is 19.”
–– ofsted, 2018

                                                                                                    Rainbow House 2018-19 | 11
Eating and Drinking

                             We aim to accommodate the dietary
                             requirements of all the children/young
                             people and staff in Rainbow House,
                             whether it is for religious, disability or
                             personal reasons.
                             We promote healthy eating and advice is taken
                             from the dietician and support from the Speech
                             and Language Therapy (SALT) team on eating and
                             drinking programmes.

                             Children/young people participate in planning weekly
                             menus, shopping and developing their own food
                             preparation skills. There are a number of choices for
                             breakfast and drinks and snacks are always available
                             upon request.

Sample Menu

12 | Rainbow House 2018-19
Students have plenty of opportunities for varied,
                                                     interesting and challenging activities.
                                                                                                     –– ofsted, 2018

Organised Activities
Monday                      18:00 – 19:30 Scouts (optional)

Tuesday                     Trip out or indoor activity

Wednesday                   15:30 – 16:30 Swimming and hydro pool or Trip Out or indoor activity

                            Trip out. Children/young people’s weekly meetings are flexible to include
                            as many young people as possible.

We arrange trips to bowling, shopping, theatre and        We aim to personlise the offer with each individuals
cinema, sensory activities, meals out, concerts, local    key motivations, likes and interests. Indoor activities
parks, ice-skating, football and we make good use of      may include arts and crafts, sensory, cookery, movie
our local community.                                      night, ball games and again what is the particular
                                                          interest of the individual. We have some students
We also celebrate the children’s birthdays and other
                                                          who are involved with community organisations and
festivals such as Chinese New Year and Christmas.
                                                          attend events and meetings.
We follow MOVE (Movement Opportunities Via
Education) programmes using equipment like
walkers/standing frames/bikes and work on
independence and life skills activities.

                                                                                       Rainbow House 2018-19 | 13
Safety is of utmost importance in Rainbow House.             If you will be visiting during mealtime you are
We ensure the safety of the children, staff and              welcome to eat with us but we need to know in
visitors by a number of policies and procedures              advance so we can adjust the number of meals
and practices, some of which include:                        needed.

•   Having regular fire practices.                           Parent/Carers can telephone/Skype at any time to
                                                             either speak to their child or a member of staff.
•   Following fire procedures.
                                                             The contact numbers are:
•   Visitors signing in and out.
                                                             School Office: 020 8249 6844
•   Staff DBS checks.
                                                             Rainbow House Mobile (Teresa/Jackie):
•   Weekly sling and hoist checks.
                                                             07805 703 622
•   Generic and individual risk assessments.
                                                             Rainbow House Office ext: 102 or 251
•   Following all the Environmental Health procedures.
                                                             More information:
Visiting and Contact                                         www.charltonparkacademy.com

Parents/Carers are free to visit Rainbow House at                  Write: Rainbow House, Head of Care
any time, but we prefer to know in advance in case                 Charlton Park Road, London, SE7 8HX
your child is out or at a club. We can then suggest
                                                                   Email: mailbox@charltonparkacademy.co.uk
an alternative time. All visitors will be asked to sign in
and out for fire regulations and child protection.                 Skype: CPARainbowHouse

                                                                   Twitter: @Charltonsch

14 | Rainbow House 2018-19
Complaints                                                                                                                                                                                       What to do if things go wrong

If you wish to make a complaint/suggestion about                                                                                                                                                 We encourage all the students and parents/carers
Rainbow House please contact:                                                                                                                                                                    to tell us if something is wrong. It is best if they can
                                                                                                                                                                                                 go straight to the person concerned. If they are not
                                                                                                                                                                                                 happy doing this or they are not happy with their
Teresa Funa – Head of Care
                                                                                                                                                                                                 reply they can go to either:
Mark Dale-Emberton – Principal
Graham Harknett – Rainbow House Governor                                                                                                                                                         • Teresa Funa, Head of Care;
                                                                                                                                                                                                   Mark Dale-Emberton, Kathryn Stowell or medical
If you wish to make a complaint to OFSTED, you can
                                                                                                                                                                                                   staff, a counsellor or Graham Harkenett, the
either write to them or call:
                                                                                                                                                                                                   Rainbow House Governor.
Freshford House, Redcliffe Way, Bristol,
                                                                                                                                                                                                 • Children’s Commissioner
Tel: 0300 123 1231                                                                                                                                                                                 info.request@childrenscommissioner.gsi.gov.uk
                                                                                                                                                                                                   FREEPHONE: 020 7783 8330
Student Handbook                                                                                                                                                                                   Website: www.childrenscommissioner.gov.uk
A student-friendly (accessible) handbook is available                                                                                                                                              Twitter: @ChildrensComm
on request. We also have a Rainbow House Wiki
(easy build website) which shows students all about
Rainbow House in an accessible way, with video,                                                                                                                                                  The following helplines can also be contacted:
images and audio.
                                                                                                                                                                                                 Childline: 0800 1111

                                                                                                                                                                                                 NSPCC Helpline: 0800 800 5000

    rainbow house                                                                                                                                                                                NSPCC (Asian Helpline)
                                                                                                                                                                                                 0800 096 7719
                       student handbook
                                                                                                                                                                                                 Get Connected: 0808 808 4994

                                                                                                                                                                                                 Runaway Helpline: 0808 800 70 70

                                                                                                                                                                                                 Samaritans: 08457 909090

                                                                                                                                                                                                 Dial UK (Disability Information and
                                                                                                                                                                                                 Advice Line): 01302 310123

                                                                                                                                                                                                 Disabled Living Foundation Helpline: 0845 130 9177
                                What is Rainbow House
                                                                                            really like? 
                                                                                                                                      What sort of things is it ok to
                                                                                                                                      complain about?
                                                                                                                                                                                     Why should my child talk about
                                                                                                                                                                                     things that worry them?
                                                                                                                                                                                                                                                    Would you like
                                                                                                                                      Sometimes you may wish to
                                                                                                                                      complain about something that
                                                                                                                                                                                     If there is anything that is causing
                                                                                                                                                                                     you or your child concern, you                             to make a complaint?
                                                                                                                                      is worrying your child or making               must talk to someone so that

                                                                                                                                                                      you like ?
                                                                                                                                      them upset. For example:                       they can do their best to help                           Worries and Complaints: Parent/Carer’s Guide

                                                                                                                                                                                     them feel happier. Voicing their

                                                                                                                                      > Your child may be being bullied.             concerns sooner rather than
  Follow us on Twitter @Charltonsch
                                                                                                                                                                  e a com ents’ Guide
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                                                                                                                                                Rainbow House, Charlton Park Academy, Charlton Park Road, London SE7 8HX

                                                   un                                              House                                        Tel: 020 8249 6844 • Fax: 020 8317 8053 • www.charltonparkacademy.com/Rainbow-House
                                       treated          us ed   .                                                                                                                                                                         www.charltonparkacademy.com
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                                                                                                                                                                                                                                                                           Rainbow House 2018-19 | 15
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                                                             8249 684
                                                    Tel: 020

Leadership and management are excellent. A staff
   member said, “I am lucky to work in a team where the
   manager is so student-focused, and where the care
   team will not question going the extra mile to ensure the
   happiness, well-being and health of the young people
   who use the residential department.”
   –– ofsted, 2018

16 | Rainbow House 2018-19
More information:

             Write: Rainbow House, Head of Care
             Charlton Park Road, London, SE7 8HX

             Email: mailbox@charltonparkacademy.co.uk

             Skype: CPARainbowHouse

             Twitter: @Charltonsch

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