Rainbow House Charlton Park Academy's Residential Provision 2018/19 - Families trust the staff to look after their children. A parent said, They ...
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Charlton Park Academy’s Residential Provision 2018/19 Rainbow House Families trust the staff to look after their children. A parent said, They are a fantastic team and I have no worries when my son stays. – Ofsted, January 2018, parent’s comment
Contents Statement of purpose 1 Introduction 2 Admissions 3 Criteria 3 Rainbow House 4 Statement of Aims 4 Statement of Rights 5 Staffing 6 New Provision 8 Staff Hours 10 Daily Routine 11 Eating and Drinking 12 Sample Dinner Menu 12 Organised Activities 13 Safety 14 Visiting/Telephone Calls/Contact 14 Complaints 16 What to do if things go wrong 16 Rainbow House 2018-19 | 1
Statement of purpose In Rainbow House we set out to provide a local solution for students with high levels of need and their families, high quality parental support and social care needs after multi-agency assessment/ identification, this keeps children/young people educated and accommodated locally within their communities. We offer access to short breaks during weekdays and during term time, but hope to offer weekends and holidays soon. All children/young people who access the provision are safely cared for and encouraged to participate positively with activities on offer. Children/young people are consulted about what they wish to do and activities stem from this. The wellbeing of the children/young people is of prime importance and this is ensured through a holistic approach encompassing pastoral care, education, medical, spiritual, emotional support and working with parents/carers /school staff and other A time to chat with staff agencies to create an environment where children/ Children/young people needing intimate care young people feel safe, secure and able to grow because of their needs are safeguarded through emotionally. staff being trained to ensure every effort is made to All children/young people have their own personal respect student’s dignity, privacy and self esteem at bedroom space; have access to a wide range all times. of services within the school including therapies, All staff have regular updating of key skills and swimming and after school clubs. knowledge through training, mentoring and Rainbow House is staffed with highly trained, supervision to ensure high standards of care are experienced and dedicated staff. Each child/young maintained at all times. person has a designated Key Worker who develops the Care Plan with all the key people. These are reviewed annually. “Managers and staff demonstrate a strong commitment to keeping students safe.” –– ofsted, 2018 Rainbow House 2018-19 | 3
Introduction Rainbow House is attached to Charlton Park Academy and is a homely purpose built provision to accommodate up to 10 children/young people with additional needs. Accommodation consists of 2 rooms with 2 beds with school staff and professionals to promote the and 2 rooms with up to 3 beds. All rooms have best possible care and make full use of school ensuite facilities, height adjustable beds, overhead resources like the gym, ICT suite, bikes, sensory hoists, a television, computer and dvd/cd player. room, hydrotherapy, counsellors and specialist Some of the bedrooms have sensory equipment. staff and programmes. These are adapted with equipment to meet In order to request a place at Rainbow House: requirements of individuals. • Parents/carers Additional facilities include: a conservatory, lounge, dining area, kitchen, office, laundry and patio/ • Staff sensory garden. • Social Services • Any LA We have access to a wide variety of technology and activities to meet the interests and widen Will need to write to Teresa Funa, Head of Care, opportunities. This may include computer games, stating a reason for the request and how many interactive sensory equipment and books. nights they would like. Each application will be evaluated against our admissions criteria as We offer a wide range of activities and have links detailed below and passed to our governing with our local community. We also work closely 4 | Rainbow House 2018-19
body for approval. Children/young people that trained nursing health worker, to meet their daily fit the highest number of criteria will be offered a activities of living and to access their education. placement first. Safeguarding placements, however, • Children/young people requiring use of will take priority. If no suitable places are available equipment to support their daily activities of the student will be placed on a waiting list. living, i.e. Bi-pap, suction, gastro feeding, Currently we are happy to take applications for wheelchair, walking aids and positioning aids. places which maybe include full time, part time • Children/young people at risk of deterioration of during the week or Short Break days. their condition or abilities. Criteria for Admission • Children/young people with social From September 2018 we are expanding our communication and other complex needs. provision for children and young people with social Criteria for Discharge communication and other complex needs. This will be on alternate evenings or integrated provision • Child/young person transitions into adult where appropriate. provision, working closely with the Greenwich Transition Policy. • Children/young people with a full statement of Special Educational Needs or EHCP. • Child/young person change in level of need/ requirement of support. • Children/young people with severe learning/ physical disability, requiring high levels of • Significant behavioural changes impacting on staffing support. others health and safety. • Children/young people that may benefit from an • By mutal consent with parent/carers. extended MOVE programme to support a more • Environment not conducive to home based independent adult life. service i.e. unnecessary risk to carers and other • Children/young people with medical needs residents. who require intervention from an appropriately Rainbow House 2018-19 | 5
Rainbow House Rainbow House has a positive ethos that is based on the empowerment and enabling of the children/young people who use the service. All individuals are valued members of the team that make up the house’s community and each contributes to the enhancement of the caring, happy, relaxed, stimulating and vibrant atmosphere that is enjoyed by staff, children and young people together. Statement of Aims • To encourage and help our young people to reach their maximum potential in all areas of We aim: development, decision-making, independence, • To provide a caring and homely atmosphere that personal care and life skills through consistency, creates a safe, secure and stimulating environment. praise, liaising with school staff, offering a wide Where child/young people are listened to. range of activities/trips/experiences and listening • To provide a safe environment. We have regular through children/young people and staff meetings. training in positive handling, child protection and • We are committed to Positive Behaviour Support. ensuring fire safety. Daily Health and Safety checks We believe that all behaviour is a form of are carried out following the school’s policies and communication. We believe that the students we procedures. Each child/young person has a Risk support have the right to have their behaviour Assessment in place for neccessary areas of their recognised and responded to in a respectful, care. 6 | Rainbow House 2018-19
positive, person-centred way. Statement of Rights • To initiate and assist in the development • To be safe and secure. of language, numeracy, social skills and independence through their own individual • To be treated as an equal regardless of religion, communication system or communication aids. race, gender, culture, communication method, School Speech and Language Therapists liaise linguistic background or ability. and support Rainbow House staff in this area. • To not be discriminated against. • To provide a continuum of care for each young person through compiling EHCP and liaising with • To be listened to and to have their opinions school staff, medical staff, parent/carers, health and views taken into account at every possible professionals and social workers. opportunity. • To use Person Centred Tools to involve, share • To deal with any complaint/criticism promptly. and plan for each individual via a Person-Centred Conversely, we will listen to any comments, Wiki (easy build website). These PCP Wikis are questions or suggestions. provided to each young person in the Academy • To make informed decisions and choices about and Rainbow House to collate, share and educate their everyday lives and to maximise their others in an accessible way to our students. opportunities for independence. • To liaise with parent/carers through school contact • Each person shall be assisted wherever books, contact by letter, email, telephone or via possible to follow their religious persuasions. their PCP Wiki and inviting them to social events such as discos, bowling or joining Rainbow House • To respect the need for privacy and for a meal. confidentiality in all areas of their life and to be treated with dignity at all times. • To communicate with the school staff through verbal handovers and written morning and night • To have a representative of Rainbow House on reports, attend the annual/EHCP reviews and the School Council. by reading and integrating (where possible) • To respect other people’s feelings, needs and the Personal Learning Plans. We are currently property. developing the use of an online care planning package for communication with school and home. • To have sound relationships with staff and peers based on honesty and mutual respect. The Designated Safeguarding Lead is Teresa Funa. The Principal and named school link are on call for emergencies out of school hours. We also have strong links with other school staff such as Physiotherapist, Speech and Language Therapist, Health and Safety Coordinators etc. We are able to call on their professional skills when needed and ask for advice or training. “Managers and staff give high priority to students’ well-being and the progress that they make.” –– ofsted, 2018 Rainbow House 2018-19 | 7
Rainbow House We are expanding our specialist provision for children with social communication and other complex needs. The provision will support the value of peer interaction and relationship building while having lots of experiences within our local and wider community.
A warm, friendly and supportive environment where parents are confident their child is enjoying a fun and enriching service while receiving exceptional care. A unique environment which is closely linked with school. Providing a consistent approach and access to a wealth of experiences and expertise within our Charlton Park Academy community.
Staffing The Head of Care has overall responsibility for the day to day running of Rainbow House. In her absence, it is the responsibility of the Senior Care Worker. Head of Care, Teresa Funa Head of Care and Safeguarding Lead Staff Hours Teresa Funa Care Workers Deputy Head of Care Jackie Fletcher Monday 14:30 – 21:30 Care Workers Tuesday 06:45 – 09:45 Joyce Davis (NVQ 3 Care) 14:30 – 21:30 Marie Rose Jabang (NVQ 3 Care) Wednesday 07:00 – 09:45 Nick Richards (NVQ 3 Care) 14:15 – 21:30 Teresa Ward (NVQ 3 Care) 07:00 – 09:45 Thursday 15:00 – 21:30 Twilight Nurse Agency Nurse Friday 07:00 – 10:00 Night Nurse Twilight Nurse Agency Nurses Monday 14:30 – 21:30 Night Care Worker Tuesday 14:30 – 21:30 Catherine Falconer (NVQ 3 Care) Wednesday 14:30 – 21:30 Ancillary Staff Cleaner, Felicia Ejiegbu Thursday 14:30 – 21:30 Laundry Night Nurse Ann Barry (Mornings) Monday – Thursday 21:00 – 09:30 School/Rainbow House Link Night Care Worker Kathryn Stowell Monday - Thursday 21:00 – 07:00 Independent Listener – Jules Mallindine School Staff/Agency provide cover when needed. 10 | Rainbow House 2018-19
Daily Routine – Approximately between: (Times and routines are designed around the individual needs, life skills and desires of the young person). EXAMPLE 06:45 – 08:00 Wake/Personal Care. 08:15 – 09:00 Breakfast in Rainbow House. 09:10 Ready to go up to school. 09:15 Classes start. Return from school, handover is given and we have refreshments. Staff help 15:00 – 17:00/17:30 us with personal care if needed. We can then either initiate or join an activity. We all have our tea in Rainbow House together where appropriate, 17:00/17:30 – 18:00/18:30 it’s a real social occasion. We either go to a club, trip out or activity in Rainbow House until bedtime. 18:00/18:30 – 21:30 Lights go out 21.00 – 21.30. (Individualised) We are checked ¼, ½ or 1 hourly dependent on our needs and night staff listen out over the intercom. We are changed, turned, reassured or given 21:00 – 07:30 medication as required. Plus, we are monitored by CCTV if need required/ identified through risk assessment and individually approved. Parents and staff could not think of any suggestions for improvement. One parent said, I feel that he (and his family) are made to feel like Rainbow House family. Only wish he could stay forever, not just until he is 19.” –– ofsted, 2018 Rainbow House 2018-19 | 11
Eating and Drinking We aim to accommodate the dietary requirements of all the children/young people and staff in Rainbow House, whether it is for religious, disability or personal reasons. We promote healthy eating and advice is taken from the dietician and support from the Speech and Language Therapy (SALT) team on eating and drinking programmes. Children/young people participate in planning weekly menus, shopping and developing their own food preparation skills. There are a number of choices for breakfast and drinks and snacks are always available upon request. Sample Menu 12 | Rainbow House 2018-19
Students have plenty of opportunities for varied, interesting and challenging activities. –– ofsted, 2018 Organised Activities Monday 18:00 – 19:30 Scouts (optional) Tuesday Trip out or indoor activity Wednesday 15:30 – 16:30 Swimming and hydro pool or Trip Out or indoor activity Trip out. Children/young people’s weekly meetings are flexible to include Thursday as many young people as possible. We arrange trips to bowling, shopping, theatre and We aim to personlise the offer with each individuals cinema, sensory activities, meals out, concerts, local key motivations, likes and interests. Indoor activities parks, ice-skating, football and we make good use of may include arts and crafts, sensory, cookery, movie our local community. night, ball games and again what is the particular interest of the individual. We have some students We also celebrate the children’s birthdays and other who are involved with community organisations and festivals such as Chinese New Year and Christmas. attend events and meetings. We follow MOVE (Movement Opportunities Via Education) programmes using equipment like walkers/standing frames/bikes and work on independence and life skills activities. Rainbow House 2018-19 | 13
Safety Safety is of utmost importance in Rainbow House. If you will be visiting during mealtime you are We ensure the safety of the children, staff and welcome to eat with us but we need to know in visitors by a number of policies and procedures advance so we can adjust the number of meals and practices, some of which include: needed. • Having regular fire practices. Parent/Carers can telephone/Skype at any time to either speak to their child or a member of staff. • Following fire procedures. The contact numbers are: • Visitors signing in and out. School Office: 020 8249 6844 • Staff DBS checks. Rainbow House Mobile (Teresa/Jackie): • Weekly sling and hoist checks. 07805 703 622 • Generic and individual risk assessments. Rainbow House Office ext: 102 or 251 • Following all the Environmental Health procedures. More information: Visiting and Contact www.charltonparkacademy.com Parents/Carers are free to visit Rainbow House at Write: Rainbow House, Head of Care any time, but we prefer to know in advance in case Charlton Park Road, London, SE7 8HX your child is out or at a club. We can then suggest Email: email@example.com an alternative time. All visitors will be asked to sign in and out for fire regulations and child protection. Skype: CPARainbowHouse Twitter: @Charltonsch 14 | Rainbow House 2018-19
Complaints What to do if things go wrong If you wish to make a complaint/suggestion about We encourage all the students and parents/carers Rainbow House please contact: to tell us if something is wrong. It is best if they can go straight to the person concerned. If they are not happy doing this or they are not happy with their Teresa Funa – Head of Care reply they can go to either: Mark Dale-Emberton – Principal Graham Harknett – Rainbow House Governor • Teresa Funa, Head of Care; Mark Dale-Emberton, Kathryn Stowell or medical If you wish to make a complaint to OFSTED, you can staff, a counsellor or Graham Harkenett, the either write to them or call: Rainbow House Governor. Freshford House, Redcliffe Way, Bristol, • Children’s Commissioner BS1 6NL email: Tel: 0300 123 1231 firstname.lastname@example.org FREEPHONE: 020 7783 8330 Student Handbook Website: www.childrenscommissioner.gov.uk A student-friendly (accessible) handbook is available Twitter: @ChildrensComm on request. We also have a Rainbow House Wiki (easy build website) which shows students all about Rainbow House in an accessible way, with video, The following helplines can also be contacted: images and audio. Childline: 0800 1111 NSPCC Helpline: 0800 800 5000 rainbow house NSPCC (Asian Helpline) 0800 096 7719 student handbook Get Connected: 0808 808 4994 Runaway Helpline: 0808 800 70 70 Samaritans: 08457 909090 Dial UK (Disability Information and Advice Line): 01302 310123 Disabled Living Foundation Helpline: 0845 130 9177 What is Rainbow House really like? What sort of things is it ok to complain about? Why should my child talk about things that worry them? Would you like Sometimes you may wish to complain about something that If there is anything that is causing you or your child concern, you to make a complaint? is worrying your child or making must talk to someone so that you like ? them upset. For example: they can do their best to help Worries and Complaints: Parent/Carer’s Guide Would them feel happier. Voicing their plaint > Your child may be being bullied. concerns sooner rather than Follow us on Twitter @Charltonsch e a com ents’ Guide later can prevent a little worry > Your child may have had a a k becoming a big worry. to m sanction imposed and feels it www.charltonparkacademy.com hts? e my rig be treated was not fair. What ar ht to ud What should St I do if my child troub le ? You ha ve a rig afraid to e aints: to say that may hasplsomething th e one in em be r no t be u ar > Your child may feel thatsthey and Com worried? angry? What if I’m a frie nd or m ty fairly. Do you think yo if are being treatedW orrie unfairly. affect everyone? n have the du mplain ed. Your child can speak to a You ca u wh en co fairly tre at with yo being un > Someone could have hurt your member of the School Council. of staff u. t sees yo lk abou child or said things to them which This issue will then be raised at person it ok ould I ta me? Why sh angry? ings is worry is caus ing are upsetting. the next School Council meeting ha t so rt of th t? th in gs that th at or the Rainbow House Student W ing m pl ai n abou wi sh to th ere is anyth must talk to an to co If meeting. ern you What are my rights? you may2018-19 ? worried Rainbow House Student Handbook es g th at nc do th eir im hin you co n Somet et out som made you th at they ca pp ier. You and your child have the right in ab so ha compla or has adult u feel to be treated fairly. Do not be ing you help yo er rather is worry am ple: best to ad ult soon does afraid to complain if you think For ex to an rry upset. Speak little wo ay have been bu llied. than lat er so a me a big worry. you or you child is being unfairly treated. sad? scared? > You m picked on not beco co uld feel siz e I do if I have k > Yo u ce , ld in of your ra W ha t shou sa y that I th e becaus ng to somethi eryone? ? e food. scared or sex. of t like th affects ev ember ight no k to a m issue wi ll > You m n n spea cil. This a sanctio You ca ol ve had ol Coun e next Scho sad? ay ha no t fai r. Sc ho > You m l it was the ise d at th 2017-18 ow d fee be ra e Ra inb d an ve been then g or th impose you ha meetin g. ight think been Council t meetin > You m fairly or have Studen Rainbow House, Charlton Park Academy, Charlton Park Road, London SE7 8HX un House Tel: 020 8249 6844 • Fax: 020 8317 8053 • www.charltonparkacademy.com/Rainbow-House treated us ed . www.charltonparkacademy.com ab u verbally ha ve hurt yo 46.17 Follow us @Charltonsch uld eone co you which are > Som things to or said ttin g. upse 7 8HX arltonpa rkacade www.ch @Charltonsch us my.com Rainbow House 2018-19 | 15 Follow use don SE ow-Ho 2017-18 Road, Lon m/Rainb on Park demy.co y, Charlt arkaca Academ harltonp on Park • www.c , Charlt 7 8053 House 020 831 Rainbow 4• Fa x: 8249 684 Tel: 020 46.17
Leadership and management are excellent. A staff member said, “I am lucky to work in a team where the manager is so student-focused, and where the care team will not question going the extra mile to ensure the happiness, well-being and health of the young people who use the residential department.” –– ofsted, 2018 16 | Rainbow House 2018-19
More information: www.charltonparkacademy.com Write: Rainbow House, Head of Care Charlton Park Road, London, SE7 8HX Email: email@example.com Skype: CPARainbowHouse Twitter: @Charltonsch 28.18
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