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Regional Manager - Girl ...
Regional Manager
Name: ________________________________________________

Phone: ________________________________________________

Email: _________________________________________________
Regional Manager - Girl ...
Table of Contents

Need Assistance? .................................................................................................................................................................... 1
Important Dates & Deadlines ................................................................................................................................................. 2
Welcome to the 2021 Cookie Program! ................................................................................................................................. 3
Safety ...................................................................................................................................................................................... 4
Ordering Cookies..................................................................................................................................................................... 5
Cupboards ............................................................................................................................................................................... 6
ABC Smart Cookies .................................................................................................................................................................. 6
Booth Opportunities ............................................................................................................................................................... 9
New Opportunities................................................................................................................................................................ 10
Finances ................................................................................................................................................................................ 11
Rewards & Proceeds ............................................................................................................................................................. 13
Closing out the Troop’s Cookie Program .............................................................................................................................. 14

Need Assistance?
            Check your Who’s Who
              o This document will provide specific contact information for your Regional Entrepreneurial
                Program Team to direct questions to the specific volunteer.
              o Cupboard Schedule – check the back for Cupboard details!

            Email your Regional Team:
              o Central: ecentralteam@gmail.com
              o Central West: cwgssgc@gmail.com
              o High Desert: highdesertpsm@gmail.com
              o Low Desert: lowdesertproductsales@gmail.com
              o     Southwest: swproductsales@gmail.com
              o     Council: CustomerCare@gssgc.org

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       Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Regional Manager - Girl ...
Important Dates & Deadlines
DEC        5&6          LIVE Webinar Cookie Training
            8           Online Training Opens for approved Troop Coordinators
            15          Initial Order Due Complete in Smart Cookies no later than 11:59 PM
JAN         7           Regional Material Pick-up
            11          Early Online Marketing Begins
            23          Cookie Modified MEGA Drop
                        Mandatory for Troop Coordinators to pick-up Initial Order from their Region
              24        Cookie Program Begins
              25        Cupboards Open
FEB           1         National Cookie Link goes live
                        Direct Ship Troop Links become active and available through the end of the
                        program
              2         Walkabout Period Ends
              4         Walkabout Report Due Online
                        Required for each girl who earned it! Troop Coordinators complete before 11:59!
              8         On-Hand Inventory Report Due
                        Contact Families regarding unsold inventory. Complete before 11:59!
              9         Swoop & Sweep #1 All Walkabout monies, or 25% of Balance Due
              12        Goal Getter Period Ends
              14        Goal Getter Report Due Online
                        Required for each girl who earned it! Troop Coordinators complete before 11:59!
            17          Swoop & Sweep #2 All Goal Getters monies, or 50% of Balance Due
           19-21        National Girl Scout Weekend
            25          Deadline for families to return Cookies to the Troop
            26          Clean-Up Inventory Report Due
                        Contact Families regarding unsold inventory. Complete the online form before
                        11:59 pm!
                        Full Case Trades Begin
MAR          1          Mixed Case Trades Begin
             4          Swoop & Sweep #3 75% of Balance Due
            8-13        All physical I Care Due to Cupboards
             14         Last Day of the Cookie Program!
             15         Close Out Girl Program in ABC Smart Cookies before 11:59 pm
             16         Close Out Troop Program in ABC Smart Cookies before 11:59 pm –
                        LOCKED OUT
           20-22        Virtual Cookie Paper Push
                        Mandatory for Coordinators: Closeout Troop with Regional Team
              25        Swoop & Sweep #4 Remaining Balance Due

                                                                                                                              2
 Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Regional Manager - Girl ...
Welcome to the 2021 Cookie Program!
We are so thankful you stepped up to participate as your Troop’s Product Coordinator for the 2021
Cookie Program! We know 2020 has been an adventure, to say the least, and we at GSSGC are
geared up and ready to kick off the 2021 season with some awesome new opportunities and tools
available to our girls and troops to boost their marketing and visibility in this digital world. We know
this year will be different than we are used to, but you can be confident that GSSGC, GSUSA and
ABC Bakers are all working towards helping you Be Amazing!

Getting Started
1. Prepare for the Program
      Review this Coordinator Guide & the Family Guide for all 2021 Program Information!
      Get Organized: Being prepared can make all the difference!
       o Important Forms: mostly digital for 2021 – best practice is to have a
           parent/guardian's current phone # and email address for all participating girls.
       o Cookie Storage: create a designated space to STORE product and designated
           areas for Booth Cookies vs cookies available to restock girls inventory.
       o Booth Boxes: a prepared box with all Booth Essentials PLUS Sanitizer, Masks and
           Gloves
2. Schedule and hold a Virtual Troop Parent Meeting
      Remind Parents/Guardians the importance of the Family Guide
      Review actions that may be required on their part (i.e. Approval of online Girl Delivery
      orders)
      Cover all Important Dates & Deadlines and provide dates you create for your troop like
      when girls can collect their initial order and when you plan to collect money before
      sweeps.
      Confirm Participating Girls are current Girl Scout Members and collect Girl Permission
      Slips (Online) before giving out ANY cookies.
      Discuss Troop and Individual sales goals – how does the Troop plan to spend their
      Proceeds?
3. Register your user account in ABC Smart Cookies
      Enter your Troop Banking information.
      Girls will be uploaded on January 8th, so you can confirm your roster is accurate in
      Smart Cookies at that time.

     Printable resources to support your Troop are available on our Council Website
  www.gssgc.org, in Smart Cookies through the Resources tab, plus more is available for
                     Troop Leaders through the www.GirlSCouts.org:
       Here’s the link: https://www.girlscouts.org/en/cookies/troop-leader-resources.html

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    Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Regional Manager - Girl ...
Safety
Due to the unpredictability of our current state, we have worked out the logistics for your Girls
to have the means to participate in the program and still work on those 5 key skills:
COVID-19 2021 Cookie Program Activities Chart

Fully Contactless
      Expand Social Media Guidelines
      Early start to Online Selling: Direct Ship and Girl Delivery (opens 1/11/2021)
      Shipping Subsidy from Council (see Family Guide page 7 for more details)
      NEW Troops Direct Ship Troops Link: also in GSUSA’s Cookie Finder (opens
      2/19/2021)
      Business Partnership Zoom Presentations (Council Provided Opportunity)
Limited Contact
(No Booths or Walkabout)
      Pre-paid option for Girl Delivery: Porch Drops
      Virtual Troops Booth Opportunity
      Cookie Stands (on personal property with barrier)
      Khaki Crew Girl Business Opportunity with NEW Delivery Service Partnership!

Limited Contact
(Modified Booths & Walkabout)
      Walkabout – Leave Door Hangers/Flyers
      6ft Distance and/or barrier* at Booths
      NO Buddy Booths (Same Troop Only)
      Touchless Transactions Procedures
      Mandatory Sanitization Protocols
      Drive-Thru Pick-Ups
      All Activities in Purple

Limited Contact
(With Booths & Walkabout)
      Walkabout - May ring doors. (Social Distancing Protocols still required)
      Buddy Booths Allowed
      Touchless Transactions and Sanitation Protocols still required
      All Activities in Purple and Red/Orange

  Masks/Face Shields are mandatory! Anyone selling or delivering cookies without a
                   mask will be sent home and sale shut down.

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   Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Regional Manager - Girl ...
Ordering Cookies
The Initial Order, if placed, for Cookie Inventory will be made available for pick-up at MEGA Drop.

Collect Troop’s Initial Order at Mega Drop                                        attendance is required!!

         This regionally run event is for troops who placed their Initial Order by the 12/15/2020
         deadline.
         Troops Coordinators will receive more information, including an assigned pick-up time prior to
         Mega Drop and site-specific requirements – please stick to your assigned time slot!

Due to COVID 19, this year Troops must bring their own loaders!

         The driver(s) must remain in the vehicle with the engine running.
         The troop's loaders need to be able-bodied and over the age of 18.
         Council Staff and Volunteers are limited at each location but will pull your order from the main
         stacks for your loaders to verify the count before loading into the vehicle.
         Everyone must have a mask/face shield!

Approximate Auto Capacity:
  Compact Car: Approx. 20 Cases                    Small Pick-up Truck: Approx. 75 Cases
     Mid-Size Car: Approx. 30 Cases                Full-Size Pick-up Truck: Approx. 150 Cases
     Small SUV: Approx. 50 Cases                   Full-Size Van w/Seats: Approx. 100 Cases
     Large SUV: Approx. 75 Cases                   Full-Size Van w/o Seats: Approx. 150 Cases

      Troops must bring their own ropes and tie-downs and                                      netting.
      The entire Initial Order for each Troop must be
       picked up, in-full, at one time. Troops with larger
       Initial Orders may require several vehicles and
       should consider renting a U-Haul.
      3 Vehicle MAX – Troop/Groups MUST enter line
       together. If, when you arrive at your Mega Drop
       location, and one or more of your Troop/Group is
       incomplete, please wait until all vehicles arrive to
       enter the line.
      Vehicle must be CLEAR of all items, including car
       seats, existing trunk junk, etc.
      NO CHILDREN AND NO PETS

If the Coordinator is unable to pick up the Troop’s Initial Order, they must complete a Substitute Pick-
    up Form to have a responsible ADULT attend in their place. If the Troop Bank Account is not
                 entered into Smart Cookies, we will not release the product to you.

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      Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Regional Manager - Girl ...
Cupboards
Due to COVID 19, Cupboard pick-up safety procedures may cause significant delays.
       Select Cupboards Open starting January 25th
      o Check your Cupboard Schedule for specific site days/hours and procedures
       Planned Cupboard Orders are highly recommended and must be saved in Smart Cookies 48
       hours in advance
      o Walk-in orders may be unavailable the first 2 weeks of the sale, so plan ahead
       Planned orders will be available to schedule in Smart Cookies beginning January 11th
      o For troops that missed the Initial Order Deadline
      o To restock based on girl delivery sales during the early online marketing period
      o Any additional inventory needed to fill girl delivery or virtual troop booth orders

Damages
Cookies that have been left in the sun, rain, dropped, or appear opened or damaged in any way, are
not sellable. If you have received damaged cookies from Council (Mega Drop or Cupboard), Troops
have 48 hours to REPORT and exchange them.
Note: If a customer claims that they received a damaged box of cookies, replace them; no questions
asked, regardless of who/where they purchase them. Take the damaged box to any of our Council
Cupboard locations for replacement.

No Returns to Council
Once the product has been accepted at Mega Drop or any Cupboard, it is not returnable to Council.
We recommend placing a reasonable size initial order, then making light cupboard trips, ensuring that
you never have too much inventory on hand. If you find your troop’s inventory is too heavy at any
point during the program, Troops can help each other by trading or transferring cookies.
        Contact your Regional Team anytime you feel that you have too much inventory!

ABC Smart Cookies
www.abcsmartcookies.com
ABC Smart Cookies is our online sales platform
which is utilized by Council, volunteer teams,
coordinators, parents, and even girls! This
system tracks each girl’s sales and keeps all sales
data in one place. Click on the YouTube icon at
the top of the page at any time to learn about the
system, and how to manage cookie box transfers,
place a planned order, girl financial transactions,
recognition reports and more. This link takes you
right to their instructional videos!

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    Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Regional Manager - Girl ...
Troop Inventory to Girl Transfer
       Initial Orders and Cupboard Orders should be transferred to girls when they pick-up from the
       troop
       Direct Ship Troop Link & Virtual Booth Link Sales are transferred using the Booth Smart
       Divider

Troop to Troop Transfer
Transferring Cookies and $
      Cases of cookies may be transferred from one troop to another if BOTH troops agree to do so.
      A Troop to Troop Transfer must be completed in Smart Cookies. Use a receipt book to
      clearly note the number of packages, both troops' numbers and both signatures and complete
      the transfer in the system once available.
      The Product Coordinator of the receiving troop is responsible for completing the transfer in
      Smart Cookies. Be sure to use the PACKAGE unit of measurement (UOM) if not full cases.
      Once transferred, financial obligations tied to the cookies will be shifted to the receiving troop,
      as they signed and are taking responsibility for selling them.

Trades
Trading $ for $ for a different flavor
Cookies (except for Caramel Chocolate Chip) can be traded amongst troops, at any point during the
program, and do not require any forms; must be an even exchange ($5 box for $5 box). This is great
for Troops who may have a surplus or shortage of a specific flavor that another Troop may have
available to trade – consider reaching out to troops via your Regional "Trading Post” on Facebook
before collecting additional cookies from cupboard.
       Cookies must be in undamaged, sellable condition to be accepted as a Trade.
       Full Case Trades – starting February 26th Troops can trade 1 full case of one flavor for a full
       case of another flavor at select Cupboard locations. (Limits or restrictions depend on inventory)
       Mixed Case Trades – starting March 1st Troops can exchange mixed cases, 12 cookies per
       case, at select Cupboard locations. (Limits or restrictions depend on inventory)
         o Not all flavors are tradeable with council – including but not limited to Gluten Free

Families Returning Cookies to Troops
Girls with inventory at home can return cookies to the troop up until February 25 th.
       Be prepared for this possibility and take this into consideration before picking up more product
       from cupboard. Remind families that returned product must be in sellable condition and that
       returning cookies does not relieve them of their responsibility to help the troop as a whole to
       sell them.

 Best Practice is to keep in contact with Families during the sale and be mindful of inventory
                      they have on hand, that way there are no surprises.

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    Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Regional Manager - Girl ...
Reports
Inventory Reports
  On-Hand Inventory Report: Mandatory
    While Troop Coordinators should maintain their Troops on hand inventory throughout
    the program, this form is designed to remind troops exactly how many unsold boxes of
    cookies their troop needs to sell. This allows Troops who are low on inventory, to
    submit a planned order and arrange pick-up at cupboard, or for those who have a
    surplus of cookies, to plan and schedule more booths, if necessary.
    o Contact all participating girls in your troop to request the total unsold cookies on-
       hand.
    o Complete the form online – links will be emailed to you via your Regional Team
       prior to its deadline: February 8th before 11:59 PM!
    o Use this as an opportunity to re-energize your girls, find innovative ways to sells and
       reach those goals!
  Clean-Up Inventory Report: Mandatory
     This form is designed to be a final reminder of what the troop needs to sell the
     remaining inventory during the last weeks of the program.
     o Contact all participating girls in your troop to request the total unsold cookies on-
        hand.
     o Complete the form online – links will be emailed to you via your Regional Team
        prior to its deadline: February 26th before 11:59 PM!
     o DO NOT WAIT to contact participating Families regarding their unsold cookies.

Reward Reports:
  Walkabout Report:
    Complete the form online for each Girl Scout who qualifies for the Walkabout Reward.
    Must have sold and paid for 200+ boxes by February 2nd
    o Complete the form online – links will be emailed to you via your Regional Team prior
       to its deadline: February 4th before 11:59 PM!
    o Complete the required Transfers in ABC Smart Cookies
    o Ensure payment is collected and credited to each girl

  Goal Getter Report:
    Complete the form for each Girl Scout who qualifies for the Goal Getter Reward. Must
    have sold and paid for 400+ boxes by January 12th
    o Complete the form online – links will be emailed to you via your Regional Team prior
       to its deadline: February 14th before 11:59 PM!
    o Complete the required Transfers in ABC Smart Cookies
    o Ensure payment is collected and credited to each girl

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  Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Regional Manager - Girl ...
Booth Opportunities
Boothing Period begins February 5, 2021 – Only girl links should be shared prior to this date

Standard Troop Booths
   Booth lottery postponed (TBD)
   Standard Troop Booths are not allowed under current guidance.
   Additional information and instructions will be provided if /when circumstances change.

Direct Ship Troop Link
                                                                                                        Use the QR code
   Direct Ship Troop Links and are a new feature in Smart Cookies and
                                                                                                        below to access
   available on the Troop Profile page for Troops to share on their own
                                                                                                      qrcode-monkey.com
   during the sale.
                                                                                                      to easily create a QR
   All troops will have a randomized opportunity to receive sales from the
                                                                                                      code for your Troop’s
   National Cookie link based on the zip code that the customer searches.                                Direct Ship Link
   Just a reminder that these are direct ship sales only and not your
   physical inventory.
   It is also important that the address in your troop profile matches a zip
   code in our council to be included in the search.

Virtual Booth Opportunities
   Step by Step instructions for Virtual Booth Links will be provided on our
   Council Website and via email from your Regional Team.
      o Troops will secure and set up an approved location, date and time where customers can
         pick up their cookie orders drive-thru style!
      o The Troop volunteer sets up the event information in Smart Cookies and shares the Virtual
         Troop Booth link via email, text or social media
      o Consumers will access the Troop link from which
         they can make their cookie selections and pay for
         their order via credit card
      o Troop Coordinator must approve all virtual booth
         event orders received
      o The customer is notified that their order has been
         approved for pick-up/delivery and their credit card
         has been charged
      o The Troop Coordinator works with the Troop girls to
         review the approved orders to be packed and labeled
         for pick-up
      o The Troop sets up their Pick-Up Event at the
         designated location on the planned date and time
      o No additional sales can be made to the public during a pick-up event
      o Please follow all GSSGC and GSUSA Safety Activity Checkpoints and Guidelines

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    Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
New Opportunities
Business Presentations
  We have partnered with our Fund Development Staff who have sent a letter along with a video
  and a sign-up opportunity out to all our funders, banking partners, board and community friends to
  provide opportunities for troops to make a 20-30 min virtual zoom presentation and sales pitch
     o Regional Teams will provide a sign-up opportunity to troops for any opportunities we have
         secured
     o Girls will use a council-provided PPT, explaining their goals, what the cookie has done for
         them and WHY they are participating in the cookie entrepreneurial program, and hopefully
         also make a sale.
  Troops can arrange virtual presentations with other businesses on their own.
     o Car Dealerships, Car Washes, Real Estate Offices, Accountants/CPA, etc.

 The goal is to sell these businesses cookies for them to GIVE away as gifts to employees or customers - NOT for resale.

Cookie Program Food Delivery Service -
  Currently a Khaki Crew Only Opportunity (Cadette, Senior, Ambassador)
     o Mixed Level Troops can participate with their girls that are Cadette or above
  Regional Sign-up Opportunity – Additional information will be provided by your Regional Team.
     o Regional Teams will provide a sign-up procedure to their Region’s Troops to fill shifts
        weekly at their Regional Office location.
     o Troops that participate must complete an additional Training and Orientation
     o End of shift surveys are also required
     o Troops will be credited weekly for their shift(s) based on the total sales at their Regional
        Office location
     o All safety precautions and procedures MUST be followed
     o Failure to show for your shift or violation of protocols will disqualify the troop from further
        participation in this opportunity.

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  Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Finances
Swoop & Sweeps – enter your Troop’s Bank Account in ABC Smart Cookies
” Swoop and Sweep” refers to the process Council uses to collect payments directly from the Troop
Bank Account. As the Troop Coordinator, you are responsible for setting dates and collecting
payments. We recommend the first scheduled payment be shortly after the official start of the
program after girls have started delivering their Initial Order. Then plan to collect each week following
to ensure they are making a payment toward their balance and you are paying down your Troop’s
Balance Due to Council.
Note: using ABC Smart Cookies to collect payments will automatically credit the girl and troop and
reduce the Troop’s Remaining Balance Due and default amount swept.

1. February 9, 2021
       All Walkabout monies or 25% of Balance Due. If for any reason 25% has not been collected or
       deposited into the GS Account, an adjustment can be made by completing the online form
       provided via email and is due by February 7, 2021.
       (Note: if you have Walkabout girls, no adjustments can be made below that level.)

2. February 17, 2021
       All Goal Getter monies or 50% of Balance Due. If for any reason 50% has not been collected
       or deposited into the GS Account, an adjustment can be made by completing the online form
       provided via email and is due by February 15, 2021.
       (Note: if you have Goal Getter girls, no adjustments can be made below that level.)

3. March 4, 2021
       75% of Balance Due. If for any reason 75% has not been collected or deposited into the GS
       Account, an adjustment can be made by completing the online form provided via email and is
       due by March 2, 2021.
4. March 25. 2021
       100 % of Balance Due to Council (per Smart Cookies). If your any reason the full balance has
       not been collected and deposited into the GS account, contact your Regional Team
       immediately!

Collecting Payment from Girls
Parents and Caregivers can use services like PayPal or Venmo to collect payments from family and
friends. However, Troop accounts should never be linked to apps such as these as they are not
reliably traceable since monies can also be spent directly from the app, so parents cannot pay the
troop this way. Parents can pay the troop via credit card if the troop has set up a mobile payment
account or by creating a girl delivery order in the Smart Cookies program. You can also arrange for
socially distanced cash drops from your parents.
If you have trouble collecting payments:
   1. Contact your regional team as soon as possible. DO NOT wait!
   2. Send email notifications to families with their balance due, provide ways they can make
      payments (please offer multiple dates/times)
   3. Document all communications regarding payments (emails and texts)

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    Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Financial Delinquencies
Volunteers handling funds are legally accountable for proceeds from the sale of cookies. Girl Scouts
of San Gorgonio Council reserves the right to take any legal action it deems necessary. If there is
outstanding debt by the Troop, the Product Coordinator’s position may be in jeopardy.
If a troop or individual is not found to be in good standing, they will not be allowed to participate in the
Cookie Program until the situation is resolved. These are the types of delinquencies and how to
handle them:
      If the Troop Leader, and therefore the Troop, is delinquent the entire troop may not participate
      in Entrepreneurial Programs unless there is a new Troop Leader. If there is a new Troop
      Leader, the former Leader who was responsible for the delinquency may not participate.
      If the Product Coordinator is delinquent, then the Product Coordinator may not participate in
      future Entrepreneurial Programs. The troop may participate again as long as they have a new
      Product Coordinator.
      If a Parent/Guardian is delinquent the girl’s participation is limited to Direct Ship online sales or
      Troop Booths, where product and money do not become the responsibility of the delinquent
      parent/guardians.
Note: Troops with outstanding debt may have their proceeds withheld until an audit is performed.
This is to be determined on a case-by-case basis at the discretion of the GSSGC Finance
Department.

Outstanding Debt
If you know there is an outstanding debt within your troop (Troop Leader, Product Coordinator, or
Parent/ Guardian) let your Regional Manager know as soon as possible. Troop Coordinators will need
to submit an Outstanding Debt Report. The following will need to be included in your submission:
    1. Girl Permission Slip (must be signed by the parent/guardian)
    2. Receipts of ALL product transfers (must be signed by the parent/guardian)
    3. Receipts of ALL money exchanged (must be signed by the parent/guardian)
    4. Copies of all related correspondence (call log, emails, text messages showing attempts to
        collect payment)
            o All attempts to collect need to be very specific, as these will be documented. Be sure to
                include dates, conversations, meetings and any related notes.
    5. Girl Balance Summary Report from Smart Cookies showing the amount owed

Once you have collected/printed the required documents (1-5), complete the Outstanding Debt Cover
Sheet (https://girlscoutsgssgc.wufoo.com/forms/x12q4bzy1uz6pf8/). You will need to print the Cover
Sheet confirmation emailed to you and turn in your complete Outstanding Debt packet at Paper Push.

Note: Council will only accept a max of $300 in outstanding debt per troop unless the coordinator has
been in contact with their Regional Manager prior to the end of the program. REMEMBER, as soon
as you notice a family not making payments, communicate with your Regional Manager. Reports
submitted after Paper Push or are incomplete will not be accepted.

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    Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Counterfeit Procedure
If money collect is deemed counterfeit by the bank or police, you can follow the steps below to have
the “debt” waived by Council. Council will only accept counterfeit bills of a $20 denomination or less,
as bills larger than $20 should not be accepted.
    1. Receipt Required: When the money is deemed counterfeit by either the bank or police, you
        must get a receipt to exchange for the counterfeit bill.
    2. Complete the Counterfeit Cover Sheet:
        https://girlscoutsgssgc.wufoo.com/forms/x4uzfqo1yrurl0/
    3. Complete the Counterfeit Report by attaching the receipt to the Cover Sheet confirmation

Stolen Product or Money Procedure
If product or money has been stolen, it must be included on the homeowners or car insurance claim.
You are financially responsible for the debt unless there is verifiable documentation of the validity of
the theft. Council will NOT accept “police reports” in lieu of payments.

Rewards & Proceeds
Troop Proceed PGA Scale (per box) Bonus Proceeds (per box)
< 250                  83 cents                                        2020 Fall PGA Bonus: +2 cents
250-399                85 cents
                                                                       Returning Troops Cookie Initial Order:
400-549                87 cents
                                                                       50% +1 cent
550-699                89 cents                                        60% +2 cents
700-849                91 cents                                        70% +3 cents
850-999                93 cents
                                                                       New Troop Recommended Initial Order
1000+                  95 cents                                        (10 cases per girl): +1 cent
Standard Reward Plan
Girls earn the patches, rewards and Cookie Dough based on the Standard Reward Plan insert
This reward plan is available to select per girl in ABC Smart Cookies
Extended Cookie Dough Reward Plan
This plan allows girls to earn additional Cookie Dough instead of the lower-level items included in the
standard reward plan. Girls on this plan will still earn the patches and can qualify for the Walkabout
and Goal Getter Rewards.
This reward plan is available to select per girl in ABC Smart Cookies
Opt-Out Proceed Plan -                       Opt-Out Applications are due January 4 th , 2021
Requirements:
1. Troop must agree to Opt-Out as a whole; girls may not Opt-Out individually
2. All age levels can submit an Opt-Out Request. Approval will be based strictly on the programming
   intentions of the Troop, rather than their age group like in year past.
3. Troops who are approved for opt-out will have their Troop Financial Report (TFR) reviewed,
   specifically to ensure that the opt-out proceeds were used as planned per the request.
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    Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
Opt-Out FAQs
       What does the Troop Earn? An additional $0.30 over base proceeds.
       How do we decide if we want to opt-out or not? Girl Led Planning should always take place
       before making any troop decisions. When discussing your Troop goals and the reasons for
       earning additional funds, your girls should have a clear understanding of what they are opting
       out of.
       Why would our opt-out request be denied? If your request is not programmatically appropriate,
       it will not be approved
       If our girls collecting change their minds, can we decide to not, opt-out? Yes, just let your
       Regional Team know at or before Paper Push. We cannot make any changes after Paper
       Push!

Top Sellers
Regional Top Sellers
Each region works to honor all of their Top Sellers and their tremendous efforts during the 2021
Cookie Program.
      TWO Top Sellers from each participating Troop
      1st through 3rd place in each level (D, B, J, C, S, A)
      1st through 3rd place Regional Overall Top Sellers
1st and 2nd place top sellers must be clear in your Troop for them to be invited to the Regional Top
Seller Events. Ties for the top 2 spots will not be accepted!
Council Wide
       The 1st, 2nd, and 3rd place OVERALL Council Top Sellers will be recognized
       The 1st, 2nd, and 3rd place Council Top Age Level Sellers (D, B, J, C, S, A) will be recognized
       Note: OVERALL Top Sellers are the top-selling girls in our Council and therefore will not be
       honored in the "Top Age Level" categories.

Closing out the Troop’s Cookie Program
Paper Push, likely to be virtual for 2021, is a day set aside for our Volunteer Teams to close out the
Cookie Program with every Troop Coordinator (mandatory) and is the deadline for any changes made
or debt reports to be submitted. Failure to attend will result in the closure of your Troop as Smart
Cookies stands and may result in incorrect reward choices, miscalculations of proceeds, etc.
       Connect with participating families to close out each girl’s sale including completing booth
       transfers, reward selections, etc.
       Collect and deposit all outstanding monies
       Confirm Troop Inventory is at 0
       Review the Recognition Order Summary by Girl Report in Smart Cookies
       Once everything has been verified in Smart Cookies, print the Recognition Order Summary by
       Girl Report and the Troop Balance Summary Report.
       Close Out Troop Program in ABC Smart Cookies before 11:59 pm on March 16, 2021
       Complete the Online Virtual Paper Push Form before 11:59 pm on March 17, 2021
       Provide Regional Team with any requested documentation (i.e. Bank Statements, Booth
       Calculator, Outstanding Debt paperwork, etc.)
                                                                                                                                 14
    Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
15
Due to COVID 19, there may be periodic updates or changes to the dates, procedures and information provided in this guide.
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