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REVIEW Issue 1/2021
https://saa.caas.gov.sg
TRANSFORMATION
OF TRAINING DELIVERY
AMIDST COVID-19
ACE In Conversation
Programme with SAA Alumni
page 3–4 page 12
DIRECTOR’S
CONTENTS
Issue 1/2021
MESSAGE
RECAP INSIGHTS
Look back at SAA’s Farewell Message from
recent milestones Dr Michael Lim
PAGE 3 PAGE 9
MS CHARMAINE LIU
TRANSFORMATION The pandemic has lasted much longer
OF TRAINING than we expected, and it has been
especially challenging for aviation.
DELIVERY A friendly greeting of “hoping this finds
you well” has taken on a new meaning
AMIDST COVID-19 in these times, yet, it is what I sincerely
wish for you.
Find out more about
SAA’s online programmes It is against this backdrop that we have
themed this issue of the SAA Review
during Covid-19
about finding silver linings.
In these challenging times, Singapore
remains a strong advocate of human
capital development. It is even
more important during the Covid-19
pandemic, to upskill, reskill and retool
16
the workforce to adapt to a new normal
and build resilience for the future.
E
With every challenge, there are also
UR
T opportunities. Opportunities to grow
F EA page and learn, to strengthen ourselves, and
build our resilience.
As I take on this new role as SAA’s
INSIGHTS SPOTLIGHT Director, I am excited to share with
SAA alumni share the benefits Tips for looking professional you how SAA has adapted its training
engagements, to continue to support
of education and training while video-conferencing
training for the aviation community.
PAGE 12 PAGE 15 “Transformation of Training Delivery
Amidst Covid-19” highlights our journey.
In these times of crisis, it is important
to strengthen connections and share
knowledge to support the community
and bring mutual benefit to all parties.
In the near future, SAA will be
transforming its curriculum and
Editorial Team Contact delivery to better meet the needs of
our stakeholders. SAA is also planning
Andrea Cho, Han Juat Yee, Cheryl Seah,
Sultana Begum
(65) 6543 0433 (65) 6542 9890 to employ digital tools to improve
saa@caas.gov.sg experience at touchpoints, both in
Design & Print and out of classroom. We look forward
SingaporeAviationAcademy
to seeing more of you soon, virtually
Oxygen Studio Designs Pte Ltd
SingaporeAviationAcademy and physically.
No part of this publication may be reproduced or transmitted in any form or by any means, without prior written consent of SAA. What silver linings have you discovered
Views expressed in this publication are the contributors’ personal observations.
during these times?
All information is correct at the time of print.
Copyright © 2021 Civil Aviation Authority of Singapore. All rights reserved.
RECAP
AIR TRANSPORT COMMUNITY ENRICHMENT
(ACE) PROGRAMME
20 Apr Module 1 — Airport Operations
– 19 Jun
2020 “ Kudos to the Academy for
producing such an interactive
course for the aviation community.
This has helped me to understand
ACE Module the part that we are playing in the
1 — Airport
Operations
aviation ecosystem to contribute to
included a its efficiency and productivity.
number of
engaging and I do have more appreciation
”
interactive
activities such
In April 2020, the Singapore Aviation Academy in this area. Thank you.
as pop quizzes (SAA) launched the Air Transport Community — Mr Kee Chun Kwang,
and Pigeonhole
Enrichment (ACE) Programme, beginning with a Scoot Tigerair Pte Ltd
discussions.
module on Airport Operations. Delivered online
via a live virtual classroom, nine runs of the course
were conducted with each run lasting five days.
The programme was well-received by over 300
“ All Instructors addressed the
topics of the course well. The virtual
course participants, who provided feedback that classroom experience was conducted
the course objectives and curriculum, managers
well. Overall, for a 5-day program,
and staff as well as virtual classroom experience
met their expectations. Through the “live” lecture
the objectives of the course were
format, the participants were able to immediately
ask questions in response to the slides shown,
met to high standard.
— Mr Sri Nathan,
”
and received answers on the spot. Singapore Airlines
27 Apr Module 2 — Safety Management
– 17 Jul
2020 “ The course was well
conducted. The instructors were
knowledgeable, and tried to engage
us which was helpful in the virtual
Visual aids classroom. The Course Managers
were provided
to facilitate the
kept time well, making sure the
participants’ classes started and ended punctually.
understanding
of the course They were also on hand to provide
”
contents.
assistance when required.
— Mr Wung Chien Kang,
Singapore Airlines
Module 2 of the ACE programme, held over
nine runs from April to July 2020, focused
on Safety Management and was attended
by 288 course participants. The participants
greatly enjoyed the module, with praise for
“Brings vast experience to the
subject areas, learnt some
the instructors’ expertise, the interactivity new tools as well as gained a
of the classes and the ease of learning. The
technical aspects of lessons such as Safety
deeper understanding on the
Management Systems were delivered through topics. Kudos to the instructors
clear, accessible concepts, allowing participants
to gain a better understanding of new safety
and support team!
”
— Mr Pang Shing Min,
management tools. Singapore Airlines
SAA REVIEW
Issue 1/2021
3
RECAP
AIR TRANSPORT COMMUNITY ENRICHMENT
(ACE) PROGRAMME
Jun – Jul Module 3 — Airport Emergency
2020
Participants of
ACE Module
3 — Airport
Emergency,
experienced
first-hand the
different types
of emergency
situations that
firefighters
face through
practical exercises.
In June and July 2020, two runs of Module
3 on Airport Emergency were conducted via “allModule 3 was the best of
the modules in the ACE
face-to-face classroom setting. The course
was well received, with many participants Programme — the ‘live’ contact
offering positive feedback on course content time and knowledge gained were
as well as the professionalism demonstrated excellent. Instructors were all very
by the instructors from the School of Airport well prepared and fully aware of
Emergency Services (SAES). Throughout
the fact that the majority of the
the course, the instructors were committed
to protecting the safety and well-being of participants had no prior knowledge
the participants. or training in Emergency Services.
— Mr Charles Ashley Ishwaran,
”
The practical sessions were the most well-liked Scoot Tigerair Pte Ltd
segments of the course. The participants were
able to discover more about the responsibilities
of Airport Emergency Service and took
the opportunity to debunk some of their “ The instructional staff at
SAES were EXCEPTIONAL.
concerns from the viewpoints of the flight
and ground crew.
At no time did we not feel engaged
and safe. Hats off to everyone
involved in this course. It is one
“Strong knowledge base.
Instructors are able to correctly
of the best that I’ve attended.
— Mr Liew Win King Jonathan,
”
evaluate the individual’s ability and Scoot Tigerair Pte Ltd
tailor training accordingly.
— Mr Tay Hui Meng Edwin,
”
Singapore Airlines
SAA REVIEW
4 Issue 1/2021
AIR NAVIGATION SERVICES
15–22 Air Traffic Safety Electronics Personnel
Jun 2020
(ATSEP) Basic
Next course: Jointly organised with
29 Mar –
6 Apr 2021
4–11 Oct 2021
Our international
participants, from
the Department
of Civil Aviation,
Brunei Darussalam,
attending lessons
synchronously.
Designed in collaboration with Temasek
Polytechnic, this e-learning course leveraged
CAAS’ and Temasek Polytechnic’s expertise in
“ SAA has done very well in its
digital transformation from physical
Communication, Navigation, Surveillance (CNS)/ to virtual classroom training. The
Air Traffic Management (ATM) and regulatory transition is seamless as all the
requirements. Covering a wide range of topics
including navigation, surveillance, maintenance training objectives have been met.
procedures and workplace safety and health, Kudos! The trainers engaged by
the course aimed to educate participants on SAA are not only knowledgeable
the knowledge and skills required to operate
effectively in an ATM environment. 28 participants and experienced in their respective
from Brunei and Singapore were equipped with fields but also frequently engage the
the fundamental knowledge to maintain and trainees, which is especially vital to
manage the complexities of CNS/ATM systems.
The course was designed to be beneficial to a
wide range of engineering personnel, from civil
the success of online learning!
— Mr Mohd Zahid bin ”
aviation administrators to service providers and Ibrahim, Singapore
maintenance organisations.
AIR TRAFFIC MANAGEMENT
17–21 Methodology and Best Practices for Aviation
Aug 2020
Systems Block Upgrades (ASBU) Implementation
Next course:
16–20 Aug 2021 Jointly organised with MITRE, this e-course
aimed to equip participants with fundamental “ Perfect mastery of different
subjects. The explanations were really
knowledge in ASBU methodology and
implementation. The course was attended very clear and coherent. It was a very
by 26 participants from 14 countries.Through good idea to integrate exercises at each
interactive lessons, it also imparted practical
skills in capability-implementation decision-
stage to let us better understand the
making, business case development and course. At the level of the organisation
effective communications. In addition to of the course, everything was perfect
enabling participants to support their own
as usual with the SAA, which is a
organisational objectives, the course ensured
that these goals would be met in alignment with
the overall objectives of the global Air Traffic
professionalism to be saluted.
— Mr Kone Kledjomoh ”
Management modernisation programme. Osumane, Cote d’Ivoire
SAA REVIEW
Issue 1/2021
5
RECAP
AVIATION SAFETY
17–21 Safety Oversight Inspectors
Aug 2020
(Air Navigation Services)
Next course:
“ofFor
12–16 Jul 2021 22 participants attended this eLearning course, an online course involving a lot
20 of whom were from international regions
states in different time zones, the
such as Africa and the Middle East. This
course provided a deeper understanding of
overall course was very good. The
the fundamentals of safety oversight measures instructor, and support staff from
relating to Air Navigation Services (ANS), in CAAS, conducted the virtual meeting
line with ICAO requirements. Over five days, very well. The usage of this learning
it covered roles and responsibilities of an platform must be encouraged to
ANS Safety Oversight Inspector, as well as
be continued in these current times.
civil aviation regulations pertaining to ANS.
Congratulations to CAAS and
the instructor on a brilliant course
presented and all the effort shown.
— Mr Micha Stiemert, ”
Namibia
7–11 State Safety Programme Implementation
Sep 2020
Next course:
From 7-11 September 2020, 34 participants
attended the State Safety Programme “The instructors are very
knowledgeable in the domain of
15–19 Mar 2021
Implementation (SSPI) course, which focused Safety Management, and they
7–11 Jun 2021
25–29 Oct 2021 on the relevant skills and knowledge to
have been able to relate the
implement and conduct SSP in line with ICAO
Standards and Recommended Practices. The information shared in the notes
participants learnt how to coordinate SSP to day-to-day examples that I can
implementation, and familiarised themselves easily relate to, thus improving my
with SSP-related processes. The course understanding of the concepts
received positive feedback for its fulfilment shared. Furthermore, they have
of course objectives as well as the course
always been willing and
instructors’ teaching methods.
encouraged the participants to ask
questions so that no one
”
is left behind.
— Mr Epila Thomas Otim,
Uganda
5–9 Safety Oversight Inspectors (Aerodrome)
Oct 2020
Next course:
16–20 Aug 2021
Held via a video-conferencing platform over 5
days, the Safety Oversight Inspectors Course “really
I think this course has been
good as far as digital
provided 25 participants from 24 countries
with a foundational understanding of safety learning goes, as this is my first
oversight measures and aerodrome-related online training experience. It
activities. Through interactive presentations,
the participants gained understanding on
would have been great if we got
the roles and responsibilities of aerodrome to physically attend this course to
inspectors and ICAO Standards and do a physical inspection together,
Recommended Practices on aerodrome- but even in this unfortunate
related safety oversight. They also learnt how
to conduct reviews and updates on aerodrome- time, SAA provided an excellent
related safety oversight mechanisms. alternative experience.
— Ms Mariyam Anoosha,
”
Maldives
SAA REVIEW
6 Issue 1/2021
AVIATION SECURITY
24–28 Aviation Security Auditing Techniques
Aug 2020
Next course:
12–16 Apr 2021
The Aviation Security Auditing Techniques
course is designed to equip participants with “ The course has exceeded my
expectations. In their interactive approach
the competencies to conduct compliance
audits and manage quality control and delivery methods, they have done a
programmes. The 15 participants who attended
the course acquired knowledge in auditing
tremendously exceptional job.
— Mr Troy King, Guyana
”
procedures and techniques in line with ICAO
requirements, allowing them to successfully
prepare for, conduct and document an aviation
security audit.
“have
The academy and instructors
done well because the
instructors are specialists and very
experienced in their field.
— Mr Almoustapha Kadi ”
Aboubacar, Niger
LEADERSHIP AND MANAGEMENT
31 Aug – 4 Aviation Crisis Management in the New Normal
Sep 2020
(Covid-19)
Next course:
14–18 Jun 2021 SAA refreshed its Aviation Crisis Management
course for its August run, updating it with “The delivery and ease of virtual
learning are top notch. Each
timely and relevant components on Covid-19.
Delivered by experts from Changi Airport presentation is well suited to the topic
Group and CAAS, the course concentrated being handled. All instructors are
on the basics, major elements and operational experts in their fields which gave us
best practices of civil aviation. To address
the impact of Covid-19 on the aviation a first-hand view of the topic. For my
industry, the course also included specific first virtual class, this experience has
measures and variations that were developed opened my mind to the possibilities for
in response to the pandemic. 19 participants
from 12 countries attended the course.
virtual learning post-Covid. Thank you
so much for this opportunity.
— Ms Sakna, Kenya ”
31 Aug – 4 Airline Business for Aviation Professionals
Sep 2020
and Regulators
“Cranfield
Next course: Jointly organised with
20–24 Sep 2021 I would first like to thank CAAS ,
University and ICAO for
the opportunity to take part in this
training. This course provided me
This was the first in a series of short courses with the knowledge and skills to
on Air Transport jointly organised by SAA and analyse the different strategies and
Cranfield University, and was attended by business models of airlines. I would
19 participants. Over five days, participants
like to congratulate Dr. Robert and
picked up knowledge and skills to help them
with analysing, identifying and evaluating his entire team for this excellent
developments in airline management and training. Personally, I leave full
economics, as well as their impact on
regulators and the wider aviation industry.
of knowledge.
”
— Mr Wenegneyi Anatole Bado,
Burkina Faso
SAA REVIEW
Issue 1/2021
7
RECAP
QUALITY COMPLIANCE
23–25 Singapore Airworthiness Requirements (SAR)
Sep 2020
Part 21 Course
Next course:
20–22 Sep 2021 22 participants attended the 3-day Singapore
Airworthiness Requirements (SAR) Part 21 course
last September. The course aimed to educate
“ I appreciated the
instructors being receptive
participants on their roles and responsibilities to the questions posted, the
in meeting SAR Part 21, which is relevant for quizzes and games to engage
organisations applying for Singapore Design
and Production Organisation Approval (POA) us participants, the studies and
and Certification. especially the delivery of the
The participants gained insights into the
requirements for product and article certification
presentations on POA.
— Anonymous ”
for Singapore-registered aircraft, as well as
holding and applying a Singapore Design and
Production Organisation Approval.
REDEFINING AVIATION OF TOMORROW
7–11 Redefining Aviation of Tomorrow:
Sep 2020
Data Analytics and Artificial Intelligence
Next course:
11–15 Oct 2021 This course was attended by 13 participants from
eight different countries. Led by experts from the
National University of Singapore, the e-course
“ Organising a Virtual
Course is a plus especially
gave participants a clearer understanding of during these times when
the disruptions to the aviation industry, and travelling is a challenge.
how organisations can gain an advantage by
seizing opportunities for growth and nurturing The Academy has done well
innovation. Participants were able to learn how by giving us an opportunity to
to efficiently analyse organisational data, utilise
data sharing and garner useful insights using
data analytics to enhance the aviation industry.
attend the course.
”
— Mr Jonah Kirogo Kinyua,
Some of the skills they picked up included Kenya
business decision-making, quality management
and business analytics.
14–18 Redefining Aviation of Tomorrow: Disruptions,
Sep 2020
Innovations and Opportunities
Next course:
15–19 Nov 2021 This course was attended by 19 participants
from 10 different countries, and conducted
by experts from the National University of
“ I learnt a lot from the
lecturers. It was an informative
Singapore and aviation practitioners. It aimed session, especially on machine
to equip participants with the ability to analyse learning and digital twins.
disruptive business models and their impact
on business operations, as well as create new, I will aim to implement this
applicable business models. Through analysis of in Kenya to improve its
Industry 4.0’s impact, participants developed a
more thorough understanding of the disruptions
to the aviation business and the opportunities
”
aviation sector.
— Mr Samuel, Kenya
organisations can take up to remain ahead of
the curve.
SAA REVIEW
8 Issue 1/2021
INSIGHTS
FAREWELL
MESSAGE
FROM DR MICHAEL LIM
former Director (Singapore Aviation Academy)
I thank God for giving me the opportunity to join this vibrant industry almost 9 years ago, and for
the privilege of joining CAAS and SAA. I found the multi-dimensional aviation sector challenging, the
interdependent relationships intriguing, and the international relations exciting.
The many stakeholders SAA has, both local as well as international, and the continual support they provide
to SAA, humbled me. I had also been blessed with professional, capable and hardworking bosses and
colleagues, and competent and warm staff, who have made my work so much more enjoyable. I had also
benefitted from the guidance provided by the chairmen and members of the SAA Advisory Board as well
as the SAA Journal Editorial Board.
I enjoy travelling. During my appointment, I had the good pleasure of visiting many countries and I truly
enjoyed their varied hospitalities. Interactions at the international level had taught me much. Friends at
the ICAO Global Aviation Training (GAT) office, the TRAINAIR PLUS Steering Committee and its wider
community, overseas partners, overseas universities and overseas peers had shown me the importance
of the international aspects of aviation, and partnerships and collaborations. Special thanks too to the
numerous international freelance adjunct lecturers. I would be remiss if I do not mention the many alumni
I had met throughout the years, many of whom had grown from participants, to acquaintances, to friends.
I am truly blessed.
I had also benefitted from the support of the Singapore Ministry of Transport (MOT), Ministry of Foreign Affairs,
Immigration and Checkpoints Authority, Changi Airport Group (CAG) and other academies such as the Civil
Service College, local institutes of higher learning such as the National University of Singapore, Nanyang
Technological University, Singapore Management University, Singapore University of Technology and Design,
Temasek Polytechnic, Republic Polytechnic, etc. There had been also many overseas universities
or their faculty members who had helped us over the years.
As I leave, I am reminded of the saying that all good things must come to an end. I wish to thank
my staff for their dedicated support to SAA and myself. Many had been with me since I first
joined in early 2012. Those who joined us along the way, I find them no less professional and
passionate about aviation. Generally, they want to excel, and they want to do their best
for SAA, CAAS and Singapore. I am also grateful to the seconded staff from CAG, posted
staff/adjunct lecturers from other CAAS divisions and MOT, retirees and the many local
freelance aviation professionals. And last but not least, much thanks for the strong
support of the sister divisions at CAAS.
Au revoir and not adieu.
SAA REVIEW
Issue 1/2021
9
INSIGHTS
Keeping up with
Professor Martin Dresner
Chair, Air Transport Research Society
As an educator, I believe it is incumbent that we teach
risk management. The Covid-19 pandemic is a rare
but costly event. When an event such as Covid-19
occurs, firms that did not plan ahead risk bankruptcy.
In the post-pandemic world, it is the well-financed,
well-managed airlines who will be the survivors.”
Vision, leadership and assistance are three key principles
that guide Prof Dresner’s role as the Chair of the Air
Transport Research Society (ATRS). ATRS is dedicated
to the advancement and dissemination of aviation
research, and facilitates such as research through annual
conferences, airport benchmarking reports and special
academic journal issues. Previously, as the organisation’s
President, Prof Martin’s responsibilities included charting
ATRS’ vision and ensuring that its central plans were
accomplished. As Chair, he works closely with the
organisation’s current President to build and achieve a
vision that enables ATRS to maintain its position as a
leader in aviation research.
Prior to his appointments in ATRS, Prof Dresner was
an established academic in aviation research. His
PhD dissertation, “Modeling and Testing the Effect of
Market Structure on Price: The Case of International Air
Transport”, continues to be cited by aviation scholars
today. Since 1988, he has also been a faculty member
at the University of Maryland’s Robert H. Smith School
of Business, and currently chairs its Logistics, Business
and Public Policy department.
For Prof Dresner, the ongoing pandemic has brought
to light the importance of risk assessment for the
management of firms and organisations, especially
airlines, whose performance is shaped by the rise and
fall of economies. As an educator, he believes in the
importance of teaching risk management so that firms
can be better prepared and remain afloat during crises
such as Covid-19.
Prof Dresner is also a member of SAA Advisory Board (SAB).
SAA REVIEW
10 Issue 1/2021Dr Lim Chin Heng
Dean, Singapore Aviation Academy
Having worked in the higher education sector for
many years, I have seen the shift in emphasis from
pre-employment training to continuing education
and training. I strongly believe that lifelong learning is
critical for personal and professional development, and
a successful career.”
SAA’s founding Dean joined the academy after enjoying practices and leverage on its strong networks to realise
a fruitful career in the education sector for many years. this goal. These efforts will be underlined by consistent
Wanting to further increase his contributions to the lifelong evaluation and continuous improvement of their teaching
learning sector, Dr Lim took up the position of SAA’s Dean standards and programme quality.
in 2020. Under his leadership, the academy will seek
to establish a diverse pool of sustainable and expert Looking at the future of aviation, Dr Lim highlights how
teaching resources. training has been shaped by technology to become more
engaging and learner-centric. These new, technology-
Nine months into his new role, Dr Lim shares his driven learning trends are among the many factors that
excitement about the future of SAA. Hoping to guide SAA will take into consideration as it embarks on its next
phase of growth. Its new master plan, NextGen SAA,
SAA towards being internationally recognised as a top
will comprise of a three-pronged andragogical, spatial
aviation academy, Dr Lim plans to build on the academy’s and experiential transformation to elevate its learning
strengths, harness innovative technologies, adopt best environment to new heights.
Mr Melvin Wong
Head, School of Aviation Safety
And Security
I believe that investing time to nurture and grow people
will ensure that they fulfil their utmost potential.”
Mr Wong’s journey in aviation began over 15 years ago After many years in the industry, Mr Wong’s passion
as an engineer in the Defence Science & Technology for aviation is as strong as ever. He is an advocate for
Agency, later joining CAAS in 2008. Since then, he mentorship, believing that investing time to nurture
has made significant contributions to the shaping of people will maximise their potential and help them
Singapore’s aviation regulatory landscape. In 2013, he fulfil it. For leisure, Mr Wong allocates his time to the
played a role in the implementation of the Foreign two other joys in his life — entertaining his family
Operators’ Surveillance Programme, and was involved and Lego.
in enhancing the Unmanned Aircraft Systems (UAS)
regulatory and permit framework.
SAA REVIEW
Issue 1/2021
11INSIGHTS
In Conversation with
SAA Alumni
To stay relevant and updated on the latest developments and
best practices in the aviation industry, aviation professionals
constantly seek new knowledge and skillsets. Our alumni across
the globe share their thoughts on their experiences on why they
continue to attend SAA courses through e-learning platforms
during this Covid-19 pandemic.
I encourage others to attend the programme to
develop a better understanding of ASBU modules.
It will also provide guidance to decision-makers when
implementing ASBU.”
Mr Watitwa holds many certificates across a wide range of specialties,
including Aerodrome Control and Safety Management Systems. Recently,
he attended the Methodology and Best Practices for Aviation System Block
Mr Benedict Watitwa Upgrades (ASBU) Implementation e-learning course to supplement his
Chief Air Traffic Control Officer involvement in the KCAA’s implementation of ASBU modules. He found
Kenya Civil Aviation Authority (KCAA) the lessons on the decision-making process during implementation of
ASBU modules to be particularly helpful.
There were a lot of takeaways that I can apply in
my country. For example, I learned how to identify
hazards and risk mitigation processes for States, as well
as create and determine the Organisation Risk Profile
(ORP). I think others could definitely benefit from
this programme.”
A fighter pilot by training, Mr Aung joined the Department of Civil Mr Nyi Nyi Aung
Aviation Myanmar in 2016 and currently works in Flight Operations as Assistant Director
an Operations Inspector. In September 2020, he attended the State Department of Civil Aviation, Myanmar
Safety Programme (SSP) Implementation eLearning course to gain
a thorough understanding of the implementation of SSP by ICAO
Contracting States.
SAA REVIEW
12 Issue 1/2021One key takeaway was the in-depth discussion on the
various airline business models and strategies that can
be applied by airlines to gain competitive advantage in
the market, which I found quite useful for regulators.”
Hoping to gain insights into the intricacies of the airline business, Mr
Waniwa, who is pursuing SAA’s Diploma in Civil Aviation Management,
attended the Airline Business for Aviation Professionals and Regulators
Mr Waniwa Munyaradzi
Head, Air Transport Development
eLearning course. In particular, he aimed to better understand the
Civil Aviation Authority of Zimbabwe evolution of the airline business and the considerations to take when
regulating the industry.
This course has broadened my knowledge and
understanding of the methodology and different
techniques in auditing aviation security, that now
allows me to be ready to accept new tasks and face
challenges in this field of aviation.”
As an international legal advisor on the development of national policies
and regulatory frameworks in aviation, Ms Gjorgjieska-Atanasoska sees Ms Veti Gjorgjieska-
continuous learning as a necessary part of her job. In 2015, she took Atanasoska
Head of Division
up SAA’s Diploma in Civil Aviation Management, and in August 2020, Civil Aviation Agency of the
attended the Aviation Security Auditing Techniques e-learning course. Republic of North Macedonia
After the course, I have a better understanding of the
different practical steps required to implement SSP, and
the wonderful tool developed for Hazard Identification
and Risk Mitigation that was provided during this course.”
To enhance the development of his specialised master’s thesis on
“Contributions to Côte d’Ivoire’s SSP improvement”, Mr N’Zebo
participated in the State Safety Programme (SSP) Implementation
Mr N’Zebo Oi N’Zebo Sylvain
eLearning course in September 2020. He planned to refresh and gain
Deputy Director, Meteorology And
Aeronautical Information more knowledge on the different steps for improving Côte d’Ivoire’s
National Civil Aviation Authority SSP, and completed the course with new insights on the topic.
of Côte d’Ivoire
My key takeaways would be to do business
development for airlines, which is very important for
the aviation industry.”
With over 20 years of experience in the Burmese Airforce and Civil Aviation,
Mr Kyaw decided to pursue knowledge in a new field he has yet to explore —
airline business. He attended the Airline Business for Aviation Professionals
and Regulators eLearning course in September 2020 and acquired valuable
insights from the course. He emphasised how other participants’ knowledge Mr Ye Kyaw
Director
and inputs to the lessons were very beneficial. Department of Civil Aviation, Myanmar
SAA REVIEW
Issue 1/2021
13INSIGHTS
I recommend everyone concerned about the future
of their organisations to attend this course. It provides
everyone with the competencies and knowledge to
transform their organisation’s business processes
and allow them to create sustainable conditions for
the growth.”
Mr Andrii Smyk
Chief Expert, Since writing a master’s thesis on a computer vision problem, Mr Smyk
Project Management Division has always been interested in the application of Artificial Intelligence
State Aviation Administration
of Ukraine (SAAU) (AI) in aviation. In his current role at the SAAU, he is keen on exploring
the tools and technologies that can improve the performance of the
SAAU. Attending the Redefining Aviation of Tomorrow: Data Analytics
and Artificial Intelligence eLearning course provided him with greater
insights into this field.
This program is very beneficial to all aviation
professionals to ensure the efficient and sustainable
recovery of the air transport industry.”
Mr Bemba started his career at the Cameroon Civil Aviation Authority
in the Air Navigation Department, working his way up to Search and
Rescue Service Unit and finally heading the Airspace Surveillance and
Crisis Management Unit. In August 2020, he attended the Aviation
Crisis Management in the New Normal eLearning course to acquire Mr Patrick Bemba Koudaou
Head, Airspace Surveillance and Crisis
theoretical and practical knowledge on crisis planning and response,
Management Unit
and to learn from Singapore’s experience in this field. Cameroon Civil Aviation Authority
I learnt more about the operational aspects of AVSEC
as well as AVSEC management in general. The lecturers
also shared their practical experience and latest
information on the changing threats to civil aviation,
which was fascinating and extremely useful.”
Since joining the Civil Aviation Authority of Poland in 2013, Mr Rotter
Mr Julian Jakub Rotter was appointed Director of its International Affairs Department in April
Director, International Affairs Department 2018. Seeking to build on his civil aviation management knowledge,
Poland Civil Aviation Authority Mr Rotter applied for SAA’s Civil Aviation Management Programme
upon recommendation from his peers. Attending the Aviation Security
Management Programme via an e-learning platform in August 2020
was a natural choice for him.
SAA REVIEW
14 Issue 1/2021SPOTLIGHT
TIPS FOR LOOKING
PROFESSIONAL
WHILE VIDEO-CONFERENCING
For many of us, the COVID-19 pandemic has introduced
a new normal. Whether you are attending a meeting or a
webinar, here are some tips you can follow to ensure that
you look professional whilst telecommuting.
TIP
Look your best 1
Choosing an outfit that
is appropriate for the
conference setting will aid
you in looking professional
and put-together. Avoid patterned Wear solid and Pair bright colours
clothing, as details neutral-toned colours, with a dark jacket
do not show up well and avoid green. If you or blazer. This will
on camera. are using a virtual prevent your camera
background, green from auto-adjusting
clothing will be detected brightness levels.
as a green screen.
TIP
2 Prepare ahead for
your meeting
Preparing the necessary
equipment and ensuring
Sit in a room that Use a good webcam Position your camera that your environment is
is well-lit or has or in-built camera. at eye level and far suited for a virtual
natural lighting. enough so that your
conference will assist you
shoulders are visible.
in enjoying a smoother
virtual experience as
well as making you look
more presentable.
Make use of the Look directly at the Test your audio before
camera preview to camera to mimic the session. Try using
ensure that your eye contact and headphones/earpieces
whole face is shown connect better with with built-in microphones
on screen. your participants. for better audio quality.
TIP
Place yourself in a
3
distraction-free environment
Be mindful of your background and
surroundings, as your camera and
microphone will be picking these up. Ensure that your Use a virtual background
A conducive environment will enable you background is tidy, if your current one is not
to have a more pleasant virtual session. and that you are in camera-ready to make
a distraction- sure that you remain
free location. looking professional!
SAA REVIEW
Issue 1/2021
15FEATURE
TRANSFORMATION
OF TRAINING DELIVERY
AMIDST COVID-19
Starting March 2020, aviation activity in Singapore and around the globe
abruptly came to a halt, in attempts to slow and contain Covid-19 infection rates.
It was an unprecedented time of uncertainty for the global aviation industry. In
Singapore, a partial lockdown known locally as “circuit-breaker” was imposed
for two months starting 3 April 2020. SAA continued to engage our local and
international aviation community through eLearning platforms, to deepen the
skillsets of aviation professionals.
SAA REVIEW
16 Issue 1/2021Converting some 70% of SAA’s physical courses to eLearning,
SAA adapted swiftly and leveraged on digital technologies to facilitate
virtual delivery of courses:
A
?
文
Video-conferencing Use of different interactive Utilised subtitling
platforms such as Cisco platforms such as Pigeonhole and translation capabilities
Webex and Zoom to facilitate and Kahoot! to promote online during roundtable sessions
synchronous teaching engagement and collaboration to reach out to non-native
English speakers
Some challenges SAA faced during this conversion process were:
文
Getting buy-ins from Equipping instructors with Fatigue from prolonged
instructors (especially for the competencies to conduct screen time, which was
subjects that instructors found virtual lessons remedied by introducing
hard to conduct online) frequent breaks
Curating contents to fit Coming up with suitable instructional Finding a common time
training schedules yet meet strategies to deliver courses online as ideal for participants
intended learning outcomes well as improving the level of from different time zones,
in-class interactivity by including more particularly for webinars
engaging activities to enhance the organised for the international
learning experience aviation community
Close partnership between in-house courseware developers,
instructors, and course managers helped overcome these challenges
during the conversion processes.
TARGETED REACH TO THE Within a month, SAA curated the Air Transport Community
LOCAL AND INTERNATIONAL Enrichment (ACE) Programme to upskill aviation
professionals. The programme, comprising three modules
AVIATION COMMUNITY and delivered either via eLearning platforms or face-to-
Amidst the challenges faced by the aviation industry, face classroom setting, was designed to instil a deeper
SAA sought to enrich and engage the community in the appreciation of airport operations management, aviation
form of online programmes and webinars. safety and airport emergency operations.
ACE Module 1 was
conducted by Mr Bala Palani,
Assistant Director (Business
Development),
Mr Lawrence Chng, Principal
Specialist, Emergency
Preparedness (Crisis
Management) and Mr Lee
Cheok Weng, Senior Air Traffic
Control Instructor.
SAA REVIEW
Issue 1/2021
17FEATURE
After course development work was completed in March MANAGING AND OVERCOMING
2020, SAA reached out to local companies to gather
participants and secured funding from SkillsFuture CHALLENGES
Singapore. They quickly assessed different eLearning
platforms to find a suitable one and conducted test Along with other members of the aviation community,
runs of the courses before launching them. The course SAA faced difficulties in finding a suitable way to
organisers also planned interactive activities such as pop support the aviation community amidst the Covid-19
quizzes and polls to invoke participants’ interest and crisis. Nevertheless, SAA worked strategically and
relieve cognitive fatigue from prolonged screen time. collaboratively to overcome these obstacles.
On the international front, SAA, in conjunction with its In addition to the challenges of converting classroom
partner Embry-Riddle Aeronautical University (ERAU), courses to eLearning, the team also faced initial difficulties
organised its first Covid-centric 3-day webinar, titled in gathering participants, with many companies
“Navigating the Covid-19 Disruption for Airports and re-deploying their staff as care ambassadors and safe
Airlines”, from 18 to 20 May 2020. The complimentary distancing ambassadors in other sectors. However, SAA
webinar attracted over 500 participants daily from has since trained over 600 participants through the
almost 100 countries. To better enable participants from ACE programme.
Europe, Africa and Oceania to attend, the webinar was
scheduled for 4pm SGT each day. For ACE Module 3 on Airport Emergency, SAA took
precautionary measures to ensure the safety and well-
Alongside the Civil Aviation Authority of Singapore being of course participants. The practical training
(CAAS)’ practitioner and regulator perspectives, ERAU components in the module were conducted with safe
offered an academic viewpoint in the webinar. Each day, distancing measures in place.
a different area of focus was covered over the course
of four 20-minute sessions.
DAY 1 DAY 2 DAY 3
Impact and Insights and Business
Challenges Lessons Learnt Continuity and
Best Practices
The participants of ACE Module 3: Airport Emergency
adhered to safe distancing measures, and were able to
enjoy the practical exercises safely.
Faced with short lead-time to plan, market and prepare
the webinar, SAA worked closely with ERAU and their
Professionals and faculty from CAAS and ERAU were various stakeholders to overcome this challenge. Regular
invited to share their insights over a three-day webinar. communication and online meetings were held to ensure
that plans were being implemented smoothly. To mitigate
The ERAU-CAAS webinar series proved to be an possible technical glitches, SAA collaborated with ERAU
opportunity for SAA to support the aviation community, to conduct two webinar rehearsal sessions with all
and add value to the aviation industry by addressing the speakers to test the platform and fix any technical issues.
challenges it was facing and sharing best practices to
overcome them. Delivering these insights via a webinar
also enabled the information to be conveyed to a larger
audience as compared to holding a physical seminar,
which would have been limited by space constraints.
SAA REVIEW
18 Issue 1/2021THE
COMMUNITY’S
RESPONSE
The ACE programme was a success, with many
participants offering positive reviews in their
end-of-course surveys. Participating companies
reported enhanced staff morale and competencies.
SAA and the instructors have done well in Openness to discussion and questions
enabling us to continue learning digitally from students, willingness to listen as well
during Covid-19. The instructions for as instructing and sharing knowledge in
navigating the Learning Management a virtual setting is definitely a challenge
System and login to online platforms were with some topics. It is not easy to gauge
easy to understand, and the course manager group dynamics and solicit responses
was always on hand to assist us. Instructors for participation in a virtual setting, but
were well-versed in their areas of expertise they have all done well. The “live” lecture
and it was truly enjoyable learning from experience enabled us to receive immediate
them. Pop quizzes were fun and engaging. answers to our queries. Presenters had
Uploading the slides before our course good contingencies to deal with the
started gave us time to look through what occasional IT problems.”
was being covered, which helped in the — Mr Xie Xinwei,
understanding of new topics.” Singapore Airlines
— Mr Goh Soon Chye Gerald,
Scoot Tigerair Pte Ltd
The webinar was enjoyed by participants, who found it “I hope this would not be the last, do conduct
to be very insightful. They appreciated the perspectives more webinars. Great job on your second day of
of different industry experts, affirming that it offered the webinar.”
them a holistic view of how Covid-19 had impacted the
aviation industry. The participants were also grateful for
“I would certainly encourage members of the
the opportunity to be kept updated on the post-Covid-19
strategies that airlines and Changi Airport will adopt.
aviation community to tune in to hear the updates
on the post-Covid-19 strategies adopted by the
Anonymous feedback from our participants: airport and airlines.”
“It’s always good to hear perspectives from the SAA will continue to enhance our infrastructure
capabilities, delivery modality and digital literacy to
point of view of others in the industry; especially
improve our eLearning experience by using multiple
since it’s organised by ERAU and CAAS.” models for training delivery and seeking external
feedback on instructors. SAA will also continue to
“It is very informative, and having different introduce activities involving higher order thinking skills
perspectives is important so that everyone can see through case studies and team-based learning.
the big picture instead of focusing only on what
they feel affects them.” Amidst the Covid-19 pandemic, SAA strives to turn a
crisis into an opportunity. Through the ACE programme
and the webinar, CAAS and SAA continue to contribute
to the local and international aviation community.
SAA REVIEW
Issue 1/2021
19EXPLORE
Upcoming Courses at SAA
Aviation Safety And Investigation
Aviation safety is an integral part of the industry, safeguarding both organisational and public interests. As the
aviation industry evolves, keeping up with its developments and trends is crucial to maintaining high standards of
safety. SAA’s courses on aviation safety and investigation provide aviation personnel with the abilities to facilitate
aviation safety, resolve safety issues and conduct incident investigations in line with ICAO regulations. These
upcoming courses will be conducted through eLearning.
08 – 12 MAR 21 05
29 MAR – 6 APR 21 05 – 09 JUL 21
Resolution of Safety Issues Air Traffic Safety Electronics Establishing And Operating
Learn how to develop and apply Personnel Basic An Independent Aircraft
appropriate procedures to fulfil Jointly organised with Accident And Incident
regulatory process requirements Investigation Authority
and facilitate the enforcement
Gain a deeper understanding of
of safety policies, regulatory
the principles and key aspects of
compliance and documentation. Delve into how integrated the establishment and operation
The course content will address Communication, Navigation, of an independent aircraft
ICAO 8th Critical Element (CE-8) Surveillance (CNS) and Air Traffic accident and incident investigation
of the safety oversight system — Management (ATM) systems, data authority (AAIIA). This course will
resolution of safety issues, and processing, and equipment are used be particularly useful for States
is developed in accordance with to facilitate safe air traffic control preparing to establish a new
ICAO Doc 9734 (Third edition). services. This course will also independent AAIIA or enhance
provide you with the fundamental their investigation system, preparing
knowledge to maintain and manage them to handle investigations in
the complexities of the CNS and compliance with ICAO provisions.
ATM systems.
Aviation Management
The global aviation ecosystem provides leaders and personnel with a variety of opportunities to exchange and
share knowledge with other aviation professionals around the world. SAA’s aviation management courses draw
from these different sources, providing participants with up-to-date knowledge on aviation management best
practices and fundamentals, in line with ICAO standards and in conversation with global practices.
12 – 16 APR 21 14 – 18 JUN 21 5 – 16 JUL 21
Aviation Security Aviation Crisis Management in Civil Aviation
Auditing Techniques The New Normal (Covid-19) Management Programme
Equip yourself with the knowledge This programme is specifically This course provides participants
and skills in aviation security auditing curated to discuss the adjustments with a broad overview and
techniques to effectively conduct required for business continuity perspective of the civil aviation
compliance audits and manage and crisis management planning sector and its major elements and
quality control programmes. The in light of the post-Covid-19 world. their interfaces in an integral eco-
course content is developed in Designed in accordance with ICAO system. Learn how to develop a
accordance with the requirements of Standards and Recommended focused examination of each sector
ICAO Annex 17 (Security) and ICAO Practices, with reference to the ICAO element and its key requisites. This
Document 8973 (Security Manual). Council Aviation Recovery Taskforce course will draw upon regulatory
(CART) report, this course will be and operational best practices to
facilitated by an expert team of help participants to meet sector
former and practising emergency requirements and address prevailing
response professionals. and future aviation challenges.
For details and application, please visit https://www.saa.caas.gov.sg
SAA REVIEW
20
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