RISING ABOVE - Adelaide Airport
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RISING ABOVE ADELAIDE AIRPORT ANNUAL REPORT 15/16
04
CHAIRMAN’S
14
FINANCIAL
18
AERONAUTICAL
REPORT PERFORMANCE
06
MANAGING
12
YEAR IN
20
OPERATIONS
DIRECTOR’S REVIEW
REPORT
08
BOARD OF
10
EXECUTIVE
24
CUSTOMER
DIRECTORS TEAM FOCUS
Chairman
Rob Chapman Solicitors
Thomson Geer Lawyers
Managing Director
Mark Young Auditors
PricewaterhouseCoopers Subsidiaries
Directors 100% Parafield Airport Limited
Alan Mulgrew Shareholders 100% Adelaide Airport
Jim Tolhurst UniSuper Ltd 49.0% Management Limited
John Ward Statewide Super 19.5% 100% New Terminal Financing
Jay Hogan Colonial First State 15.3% Company Pty Limited
Jane Yuile Industry Funds Management 12.8% 100% New Terminal Construction
Chris McArthur Perron Investments 3.4% Company Pty Limited
2 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16
36
ENVIRONMENT
38
OUR PEOPLE
30
PROPERTY
40
OUR COMMUNITY
28
INFRASTRUCTURE
42
PARAFIELD
44
CORPORATE
GOVERNANCE
WE’RE RISING
ON THE WINGS
OF OUR VISION.
WE’RE SOARING
TO GREATER
HEIGHTS THAN
BEFORE.
4 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16
CHAIRMAN’S
REPORT
THE PAST FINANCIAL YEAR HAS AGAIN
DEMONSTRATED HOW ADELAIDE AIRPORT’S
PERSEVERANCE AND COMMITMENT TOWARDS
REACHING OUR OBJECTIVES REMAINS A KEY TO
ACHIEVING SUCCESS.
A year ago, as passenger numbers Attracting a mainland China service Adelaide Airport’s balance
started to retreat from historic has been a long-held goal for sheet remains in a solid position.
highs, Adelaide Airport was faced Adelaide Airport, and we were The company’s revenue reached
with the challenge of offsetting the delighted to be informed by China $187.9 million for the financial year,
loss of Air Asia X services to Southern in July that it will introduce up 4.6 per cent on the previous
Kuala Lumpur. a service between Adelaide and year. Net profit after tax was $31.0
Guangzhou in December 2016. million, down 15.1 per cent on the
We have met the challenge head
previous year - largely the result of
on. Instead of taking one step back, Other domestic and international
a smaller increase in fair value of
we have taken two steps forward airlines look to consolidate and
investment properties.
with the signing of two of the develop existing routes. The
world’s largest and most respected move by Cathay Pacific in 2015 Adelaide Airport is considered
international airlines. to fly direct to Hong Kong (rather a leader in sustainability in the
than via Melbourne) has proved aviation sector. In 2015/16 we have
In May, we welcomed the arrival
very successful, and the airline constructed Australia’s largest
of Qatar Airways’ daily service
has added services during peak airport rooftop solar system, which
between Adelaide and Doha. This
periods to meet demand. Emirates, will reduce our overall emissions by
has increased connectivity into
Singapore Airlines, Air New Zealand 10 per cent.
40 European cities and 17 North
and Jetstar have all continued to
American destinations. I would like to congratulate the
develop their routes, while Virgin
Adelaide Airport team for their hard
At the same time, our business Australia’s Bali services are now
work over the past year. In addition
development team was in the midst operated by Tigerair.
to the successes highlighted above,
of detailed negotiations with China
Attracting airlines of this calibre we continue to show ourselves to
Southern, culminating in the signing
requires us to continue our efforts be industry leaders in several areas.
of a Memorandum of Understanding
to ensure our facilities are amongst
between the airline and the South Finally I would like to welcome new
the best in Australia and indeed the
Australian Government in April. Director Jane Yuile, who is highly
Asia Pacific region.
respected in the South Australian
As we announced in 2014/15, we business community. I thank
have set ourselves ambitious but former Director Anne Howe for her
achievable goals as part of our invaluable experience and expertise
30-year Vision for Adelaide Airport. over the past five years.
This includes the development of
The theme for this year’s annual
the Airport Business District and
report is ‘Rising Above’. It is a
tripling the size of our existing
succinct way of saying that in
terminal, and work is progressing on
everything we do, we take a holistic
both of these goals.
approach with a view to the long
term sustainability of the business.
I am confident in our ability to
continue this approach well into
the future.
MANAGING
DIRECTOR’S
REPORT
ADELAIDE AIRPORT IN 2015/16 HAS FOCUSSED ON REALISING
OUR RECENTLY ANNOUNCED 30-YEAR VISION TO ENSURE
WE REMAIN A CATALYST FOR ECONOMIC ACTIVITY IN SOUTH
AUSTRALIA, SUPPORTED BY CONTINUED GROWTH AND
A STRONG BALANCE SHEET.
We continue to consolidate International passenger numbers As is often the case in the
aeronautical growth and undertake decreased by 8.3 per cent, largely aviation industry, these ‘overnight
infrastructure development in line due to the withdrawal of AirAsia successes’ have been years in the
with our vision to be a top tier X and Jetstar’s discontinuation of planning, and credit must go to
business centre in the Asia its Auckland service. However the our business development team,
Pacific region. second half of the year has clearly in coordination with the State
been stronger than the first with Government, in making this happen.
Passenger growth has been
the introduction in May of Qatar
more subdued following the record Adelaide Airport continues to plan
Airways’ new service between
run we’ve experienced in recent for the future with infrastructure
Adelaide and Doha.
years, but we have still finished upgrades either being planned
in positive territory for the past The Qatar Airways service is or underway.
financial year with second half gains particularly notable because
Negotiations have continued to find
outstripping decreases in the first Adelaide Airport became the first
a developer and operator for a new
half of the year. airport in Australia to welcome
airport hotel, and we are confident
an operational Airbus A350 – the
Domestic passenger numbers have of a resolution in the first half of
world’s newest and most state-of-
now reached 7 million on the back 2016/17.
the-art aircraft.
of 1.9 per cent growth. We have
welcomed a new service between China Southern’s announcement
Adelaide and Avalon (Melbourne) that it will begin operating between
operated by Jetstar, and a new Adelaide and Guangzhou in
Sunshine Coast service will start mainland China from December is
in late-2016. clearly a considerable step forward.
6 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16
IT’S A GREAT
FEELING TO
ACHIEVE
WHAT WE SET
OUT TO DO.
Planning continues on a terminal At Parafield Airport, developer Adelaide Airport has also been
expansion, which we expect to Devwest has announced ranked in the Top 10 airports in the
start in the next 12 months. It’s construction of a Brand Outlet world for on time service delivery
worth noting we celebrated the Centre adjacent Main North in the 2015 OAG Aviation Airport
10th anniversary of our T1 terminal Road. This project and others in Punctuality League.
in October, and I still consider our the precinct are benefiting from
We continue to search for ways
facilities to be among the most the completion of the new Main
we can improve our customer
modern and customer-friendly North Rd / Kesters Rd signalised
experience. In 2015/16 we have
in Australia. intersection in 2015/16.
introduced an online pre-booking
We have also completed an I would like to thank and service for our car parks, and we
expansion of tow off parking congratulate all of our team for their have expanded the number of our
facilities to the north of the main hard work over the past year. wonderful ambassadors by 50 per
terminal, which will help improve cent to 31 volunteers.
The calibre of our team and
operational capacity.
the strength of our culture is Adelaide Airport remains highly
We haven’t been alone in demonstrated by the fact we active in the community. Our
undertaking significant airport secured ‘Gold Recognition’ for Community Investment Strategy
development. Both Medstar and excellence in Human Resources is making a real difference to the
Royal Flying Doctor Service have management in the Asia Pacific lives of people connected to the
continued construction of new Region, announced by Airport organisations we support.
facilities adjacent Harbourtown, Councils International (ACI).
Thank you to our Board and
while Guide Dogs SA/NT will soon
shareholders for their continued
start construction on a pet hotel in
support and guidance in 2015/16.
the same precinct.
There are clearly exciting times
ahead as we continue to develop
and break into new markets.
BOARD OF
DIRECTORS
1 2
3
4 5
6
7 8
8 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16
1 - ROB CHAPMAN 4 - ALAN MULGREW Non-Executive Director appointed
AssocDipBus FAICD, FFSIA BA, GRAICD, JP 29 July 2009 (nominated by
Statewide Super)
Rob has enjoyed an extensive Alan has more than 30 years’
executive career within the financial experience as a senior aviation • Chair of the Property
services industry, having acted as executive both within Australia and Development Committee
both the Chief Executive Officer of overseas, including responsibility • Member of the Aeronautical &
St George Banking Group (2010 to for Perth and Sydney Airports, and Related Infrastructure Committee
2012) and the Managing Director of has served as a non-executive
• Member of the Remuneration
BankSA (2002 to 2010). board member on high profile
Committee (appointed 29
boards spanning aviation, energy,
Non-Executive Director September 2015)
construction, infrastructure and
and Chairman appointed
tourism. 7 - CHRIS MCARTHUR
25 February 2014
B.Eng., MBA, FAICD
Non-Executive Director appointed
• Member of the Property
6 September 2006 Chris is a Partner, Infrastructure
Development Committee
Investments, at Colonial First State
• Member of the Aeronautical & • Chair of the Aeronautical &
Global Asset Management. He
Related Infrastructure Committee Related Infrastructure Committee
is a Director of Brisbane Airport
• Member of the Audit & • Member Property Development Corporation Holdings and former
Compliance Committee and Building Committee Director of Perth Airport, and was
• Member of the Remuneration • Member of the Remuneration inaugural Chairman of Airports
Committee Committee Coordination Australia Ltd.
2 - MARK YOUNG 5 - JIM TOLHURST Non-Executive Director appointed
B.Ec, FCPA, FAICD, FCIS B.Comm, MBA, FCPA, FCIS, FAICD 30 March 2011 (nominated by
Colonial First State Managed
Mark has played a key role in Jim is the immediate past Chairman
Property Ltd)
Adelaide Airport’s expansion of the Queensland Airports Ltd
and rapid passenger growth over group of companies, and is • Member of the Audit &
the past decade initially as Chief currently a non-executive director Compliance Committee
Financial Officer and subsequently of Leichhardt Coal Pty Ltd and • Member of the Property
as Managing Director. Blair Athol Coal Pty Ltd. He has Development Committee
more than 40 years’ experience in
• Managing Director appointed 1 • Member of the Aeronautical &
accounting and administration.
November 2011 Related Infrastructure Committee
Non-Executive Director appointed
• Member of the Property 8 - JANE YUILE
29 September 2004 (nominated by
Development Committee B.Sc., MBA, FCA, FAICD
Uni Super Limited)
• Member of the Aeronautical & Jane is currently State Chair of
Related Infrastructure Committee • Member of the Remuneration
ANZ and also currently chairs
Committee
3 - JOHN WARD both ReturnToWorkSA (formerly
BSc, FAICD, FAIM, FAMI, FCILT, FRAeS • Chair of the Audit & Compliance WorkCover SA) and the Advisory
Committee Board of the Australian Centre for
John is a professional company Asian Business (UniSA), and is a
director and corporate advisor. • Member Property Development
Director of BuiltEnvirons and the Art
He retired as General Manager and Building Committee
Gallery of South Australia.
Commercial of News Limited in • Member of the Aeronautical &
2001, and was previously Managing Non-Executive Director appointed
Related Infrastructure Committee
Director and Chief Executive of 1 June 2016 (nominated by
Qantas Airways Limited. 6 - JAY HOGAN UniSuper Ltd)
MBA, AFAMI, JP
Non-Executive Director appointed • Member of the Property
28 August 2002 (nominated by Uni Jay has more than 40 years’ Development and Building
Super Limited) experience in the property Committee
development and construction
• Chair of the Remuneration • Member of the Aeronautical &
industry around Australia and
Committee Related Infrastructure Committee
overseas, across a broad range
• Member Audit & Compliance of property asset classes. He is
Committee currently Chairman of Mercure
• Member of the Property Kangaroo Island Lodge, Bremerton
Development Committee Vintners and Sevenhill Wines.
• Member of the Aeronautical &
Related Infrastructure Committee
EXECUTIVE
TEAM
1 - MARK YOUNG 4 - SUE DOYLE 7 - EMMA BOULBY
Managing Director Executive General Manager Executive General Manager
Responsible for providing and People and Culture Airport Operations
championing strategic initiatives, Responsible for people, Responsible for airside safety,
leadership development, driving performance, learning and security and facilities management,
proactive business development development, marketing, brand as well as the management of
and engagement to deliver superior development, community Parafield Airport. Coordinates the
and sustainable stakeholder investment and executive services. development of AAL’s strategy and
outcomes, ensuring a quality brand leads process improvement and
5 - KEN MAY
and custodian of a high quality innovation initiatives across
corporate and customer service Executive General Manager the business.
culture and facilities. Property 8 - BRENTON COX
2 - SHANE FLOWERS Responsible for the development
and management of the property Executive General Manager
Chief Financial Officer and Joint portfolio, including retail, leasing Corporate Affairs, General
Company Secretary and tenancy management. Counsel and Joint Company
Responsible for the sound financial Secretary
6 - DAVID BLACKWELL
position and commercially prudent Responsible for community
conduct of the business, including Executive General Manager consultation and communication,
effective reporting and stakeholder Customer Service government and industry advocacy,
communications. environmental and sustainability
Responsible for all customer
initiatives, legal and commercial
3 - VINCE SCANLON service related activities including
affairs, WHS, compliance, business
service quality, passenger terminal
Executive General Manager continuity, insurance and risk
operations, T1 retail, ground
Planning & Infrastructure management, route marketing
transport and the enterprise-wide
and development, airline liaison,
Responsible for providing airport functions of business systems and
customer relations, facilitation and
planning and development of information technology.
product enhancement.
both commercial and aeronautical
infrastructure, transport including
off airport infrastructure connectivity
and utilities, airspace protection,
Airport Masterplans and related
airline relations.
10 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/161 2
3
4 5
6
7 8EVERY
ACHIEVEMENT
IS A TESTIMONY
TO A GREAT TEAM
THAT’S COMMITTED
TO MAKING THINGS
HAPPEN.
THE YEAR
IN REVIEW
IN THE TOP 10 WORLDWIDE
FOR PUNCTUALITY. GOLD
RECOGNITION FOR HR
MANAGEMENT. IT’S BEEN A YEAR
OF NUMEROUS SUCCESSES.
OCTOBER DECEMBER JANUARY
• Qatar Airways – voted Best Airline • Cathay Pacific adds a fifth weekly • Additional tow off parking facilities
in the World for 2015 – announces flight between Adelaide and for aircraft to the north of the main
daily service between Adelaide Hong Kong. terminal are completed, creating
and Doha. parking for an additional three
• Construction starts on the biggest
narrow-bodied or one wide-
• Adelaide Airport celebrates airport rooftop system in Australia
bodied aircraft.
the 10th anniversary of the on the roof of Adelaide Airport’s
opening of our domestic and short term car park - big enough • The 2015 OAG Aviation Airport
international terminal. to power the equivalent of more Punctuality League report ranks
than 300 homes. Adelaide Airport in the Top 10
• The first ‘sod’ is turned to mark
worldwide for punctuality, and the
the start of the development of
best in Australia.
Guide Dogs SA’s new five-star pet
hotel at Adelaide Airport.
• The South Australian Government
announces Parafield Airport as
the base for the Northern Food
Park, creating global opportunities
for the State’s food industry.
12 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16FEBRUARY APRIL MAY
• DevWest announces it will build • The South Australian Government • Qatar Airways’ inaugural flight
a new brand outlet centre at and Adelaide Airport sign a from Doha arrives in Adelaide. It’s
Parafield Airport, creating up to Memorandum of Understanding the first time an Airbus A350 has
350 retail jobs in the region. with China Southern, paving the been in operation as a scheduled
way for direct flights into service in Australia.
MARCH mainland China.
• Jetstar announces it will introduce
• Jetstar launches three-weekly a new service between Adelaide
service between Adelaide and and the Sunshine Coast from
Avalon (Melbourne). September 2016.
• Adelaide Airport receives Gold
Recognition for HR management
in the Asian region by Airports
Council International.FINANCIAL
PERFORMANCE
A BIRD’S EYE VIEW
THAT SHOWS OUR SUCCESS
AS A COMPANY.
FINANCIAL HIGHLIGHTS • Total passenger growth of 0.7% CREDIT RATINGS
with an increase in domestic
• Revenue (excluding interest) of passengers of 1.9%. The long term finance strategy of
$187.9 million, up 4.6% from the Group continues to be reviewed
$179.6 million in the prior year. • Adelaide Airport Ltd (AAL) by the rating agencies, Standard
established commitments for and Poor’s and Moody’s. BBB/
• Earnings before interest, tax, bank debt of $285 million with Baa2 ratings with a stable outlook
depreciation and amortisation the funds scheduled to replace continue to be maintained with each
and fair value adjustment of the maturing 2016 MTNs in mid- of these agencies respectively.
investment properties of $112.3 September 2016. The bank debt
million, up 4.2% from $107.8 provides funding for the maturing FINANCIAL ANNUAL REPORT
million in the prior year. 2016 MTNs and an allowance for FOR THE 12 MONTHS TO 30
upcoming capital expenditure. JUNE 2016
• Net profit before tax of $43.7
million (last year net profit before FINANCIAL RISK MANAGEMENT The Financial Annual Report
tax of $52.3 million). Excluding for the 12 months to 30 June 2016
the fair value adjustment for The Group manages its exposure comprising:
investment properties and to interest rate fluctuations using
financial instruments this year interest rate swaps. • director’s report
is $29.9 million (last year • auditors independence
The Group has fixed loans and
$23.5 million). declaration
swaps in place which currently
• After funding interest on cover 84% of the loan principle • financial report
borrowings and dividends on outstanding.
RPS, cash flow from operating • director’s declaration
Average fixed interest rate paid was
activities was a positive $35.4 • independent auditors report
5.4% (last year 5.0%).
million (last year $42.5 million). to members is available on
The group manages its exposure the company’s website
• Dividends on redeemable
to foreign currency risk on its US$ (www.adelaideairport.com.au).
preference shares of $21.8 million
borrowings using cross currency Alternatively a copy may
(last year $21.5 million). In addition
swaps which cover 100% of the be obtained from the
special dividends of $45.0 million
principal and interest payments. Company Secretary
(last year $30.0 million) paid in the
current year.
• Increase in fair value of investment
properties of $16.7 million (last
year increase of $27.3 million).
14 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16INCOME STATEMENT
$’000 2012 2013 2014 2015 2016
REVENUE
Aeronautical 75,829 79,934 84,987 88,287 93,596
Commercial trading revenue 31,800 36,716 42,212 45,262 46,724
Property Revenue 36,678 40,057 41,948 43,240 44,709
Other Revenue 1,868 1,699 1,992 1,938 1,953
Other Income 848 1,070 940 869 889
Total Revenue 1
147,023 159,476 172,079 179,596 187,871
Increments/(decrements) in fair value of
5,900 11,305 10,277 27,345 16,745
investment properties
Operating Expenses (64,064) (67,834) (70,039) (71,801) (75,550)
EBITDA 88,859 102,947 112,317 135,140 129,066
EBITDA (Adjusted)2 82,959 91,642 102,040 107,795 112,321
Margin 56.4% 57.5% 59.3% 60.0% 59.8%
Depreciation, impairment and amortisation (16,188) (17,704) (19,177) (19,592) (21,537)
EBIT 72,671 85,243 93,140 115,548 107,529
Borrowing Costs
Interest on senior debt, net of interest income (37,706) (42,145) (43,275) (43,273) (39,117)
Interest on Airport Notes/Dividends on RPS (28,284) (28,362) (30,189) (21,468) (21,804)
Increments/(decrements) in fair value of financial
- - - 1,520 (2,954)
instruments
Net Profit/(Loss) Before Tax 6,681 14,736 19,676 52,327 43,654
Income Tax (Expense)/Benefit (2,037) (4,234) (5,934) (15,841) (12,664)
Net Profit (Loss) After Tax 4,644 10,502 13,742 36,486 30,990
Note 1: Excludes interest revenue
Note 2: Excludes adjustment in fair value of investment properties
BALANCE SHEET
$ million 2015 2016
Cash 84.2 68.1
Total Assets 1,107.9 1,129.8
Interest Bearing Liabilities (excl stapled securities) 671.7 760.0
Total Liabilities (excl stapled securities) 854.3 914.4
Total Equity (plus Stapled Securities) 253.6 215.4
CAPITAL STRUCTURE
Issue Facility ($ million) Term
Working Capital Facility ($20.0m available at year end) $20.0 Dec 2016
Bilateral Facility (2018) (Floating interest, $50.5 available at year end) $165.0 Apr 2018
Medium Term Note ($100m fixed interest) $265.0 Sep 2016
Redeemable Preference Shares (RPS) $188.6 Jun 2024
US Bonds USD $285.5 Sep-2025, 2027,2030
US Bonds AUD $50.0 Sep-2025, 2030
Bilateral Facility (2021,2023) (Deferred draw-down, Floating Interest) $285.0 2021,2023FINANCIAL EBITDA (excl.
fair value
adjustments
PERFORMANCE 140
120
WE’RE A CATALYST FOR 100
ECONOMIC ACTIVITY,
MILLIONS
80
SUPPORTED BY CONTINUED
GROWTH AND A STRONG 60
BALANCE SHEET. 40
20
0 FY12 FY13 FY14 FY15 FY16
Passenger Revenue
Movement
8.00
250
7.80
200
7.60
MILLIONS
MILLIONS
7.40 150
7.20
100
7.00
50
6.80
6.60 FY12 FY13 FY14 FY15 FY16 0 FY12 FY13 FY14 FY15 FY16
24%
Aeronautical Traffic Performance
Property Change
Change since
Financial year 1998 2015 2016 against prior
privatisation
year
Passengers
Domestic1 3,745,443 6,906,442 7,035,242 1.9% 87.8%
International 227,381 935,553 50%
857,806 -8.3% 277.3%
Total (Excluding transit passengers) REVENUE
3,972,824 7,841,995 Aeronautical
7,893,048 0.7% 98.7%
International Transit passengers 31,107 500 315 -37.0% -99.0%
Total (Including transit passengers) 4,003,931 7,842,495 7,893,363 0.6% 97.1%
Aircraft movements
26%
Regular Passenger Transport 70,204 80,014 79,687 -0.4% 13.5%
General Aviation Commercial 35,076 24,016 23,338 -2.8% -33.5%
trading &
Total aircraft movements 105,280 104,030 103,025 -1.0% -2.1%
other
Landed tonnes
Total landed tonnes 1,622,681 2,604,441 2,575,039 -1.1% 58.7%
Note 1: Includes domestic on carriage
16 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/1624%
Property
50%
REVENUE Aeronautical
26%
Commercial
trading &
other
11%
International
PASSENGER
MOVEMENT
89%
DomesticAERONAUTICAL
BUSINESS
DEVELOPMENT
THE NUMBERS TELL A GREAT STORY.
WE’RE EXPANDING OUR DOMESTIC
AND INTERNATIONAL MARKETS.
OVERVIEW Other incumbent carriers PERFORMANCE
such as Cathay Pacific and
Adelaide Airport has maintained its Singapore Airlines also continued International passengers decreased
position as Australia’s fifth largest to add supplementary flights by -1.6% on incumbent carriers but
airport as we continue to grow our into the Adelaide market during international seat factor rose +4.3
domestic and international services. peak months. percentage points to 81.8% with
incumbent operators benefiting
Total passenger growth of 0.7% was Adelaide has a mature domestic from the unexpected withdrawal of
driven by growth in the domestic network and carriers continue AirAsia X service.
markets, which has compensated to steadily increase capacity
the withdrawal of AirAsia X’s Kuala and adding new routes. Jetstar Domestic passengers grew +1.9%
Lumpur service. introduced three-weekly service to 7.0 million. This was the result
between Adelaide and Avalon of incremental airline capacity
Adelaide welcomed the introduction
in March 2016. The airline also additions on trunk routes, in
of a daily service by Qatar Airways
announced in May that it would addition to the new Avalon service.
in May 2016 between Adelaide
and Doha. Adelaide was the first add more capacity in the Adelaide
airport in Australasia to receive the market by introducing a three-
A350 operation. The Qatar service weekly service to the
has increased connectivity into Sunshine Coast.
40 European cities and 17 North
American cities.
Our key focus in 2015/16 was
to convince a Chinese carrier to
introduce a direct service between
Adelaide and mainland China.
The first milestone was achieved
in April 2016 when China Southern
Airlines signed a Memorandum
of Understanding with the South
Australian Government to jointly
promote the growing demand for
tourism to South Australia. This
culminated in an announcement 21 DOMESTIC AND
in July 2016 by China Southern
Airlines that it would introduce REGIONAL DESTINATIONS
a three-weekly service between BY DECEMBER 2016
Adelaide and Guangzhou from
December 2016.
18 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/162.0%
Conferences
Meetings &
Exhibitions
30.0%
Leisure
33.7%
Visiting
Friends &
Relatives
INTERNATIONAL
ARRIVALS FY16
10.8%
Business &
Employment
9.5%
Other
14.0%
Education
0.9%
Education
25.2%
Visiting
Friends &
Relatives
2.4%
INTERNATIONAL Conferences
DEPARTURES Meetings &
FY16 Exhibitions
57.9%
Leisure
7.8%
Business &
Employment
5.8%
OtherADELAIDE AIRPORT
IS IN THE TOP 10
AIRPORTS WORLDWIDE
FOR PUNCTUALITY
OPERATIONS
THE PURSUIT OF OPERATIONAL
EXCELLENCE IN SAFETY AND
SECURITY REMAINS A KEY STRATEGIC
PRIORITY FOR ADELAIDE AND
PARAFIELD AIRPORTS.
We regularly update and test our FACILITIES AERONAUTICAL
plans with control authorities,
We now operate Australia’s largest The 2015 OAG Aviation Airport
emergency services and business
airport rooftop solar system. The Punctuality League has ranked
partners to ensure best practice in
$2.5m project, which delivers over Adelaide Airport 7th globally for
managing the airfield.
1,700 MWH per year, was delivered small airports (less than
SAFETY & SECURITY on time and within budget. It will 10 million passengers) and 8th
reduce overall airport emissions by overall, putting us in the Top 10
Our annual emergency field
close to 10%, enabling the airport airports worldwide for punctuality,
exercise took place in June
to achieve its carbon goal in just and the best in Australia.
enabling key agencies to practise
various aspects of emergency one year. The OAG Punctuality League
preparedness, operational 2015 is the industry’s most
response, command, coordination comprehensive annual ranking of
and control functions. on-time performance (OTP) for the
world’s airlines and airports.
The on-time performance of airlines
and airports plays a valuable role in
the industry and has the power to
bring about positive change in the
future of aviation.
20 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16AERONAUTICAL
BUSINESS
DEVELOPMENT
CLEARLY, WE’RE HEADED
IN THE RIGHT DIRECTION.
AIRCRAFT
MOVEMENTS
79,687 | -0.4%
Domestic and Regional
75,445 | +0.3%
International
4,242 | -11.3%
PASSENGER
MOVEMENTS
7.9 Million | +0.7%
Domestic and Regional
7.0m | +1.9% SEAT
International FACTOR
0.9m | -8.3%
76.2% | +1.0%
Domestic and Regional
76.0% | 0.0%
International
81.8% | +4.7%
22 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16CHINA
China
Southern
HONG KONG INDONESIA
Cathay Pacific Jetstar
Tigerair
UNITED
MALAYSIA 8 INTERNATIONAL ARAB
Malaysia
Airlines DESTINATIONS BY EMIRATES
Emirates
DECEMBER 2016
NEW
ZEALAND SINGAPORE
Air New Singapore
Zealand Airlines
QATAR
Qatar AirwaysPROVIDING EASE,
SEAMLESSNESS
AND CONNECTIVITY
TO ALL OUR
CUSTOMERS.
CUSTOMER
FOCUS
WE’RE ENABLING CUSTOMERS,
TRAVELLERS AND PARTNERS
TO HAVE A GREAT EXPERIENCE.
In seeking to fulfil our vision to TERMINAL OPERATIONS CAR PARKING
provide exceptional customer
service, Adelaide Airport in 2015/16 Adelaide Airport’s international The introduction of a new online
has continued to introduce and customers have benefited from the car park booking system has
enhance products and services expansion of departure facilities. significantly improved the customer
while ensuring we measure up experience for thousands of our
A second Liquids Aerosols and
against the best in the world. regular car park users.
Gels (LAGS) security lane has been
Adelaide Airport’s Customer installed to provide a smoother Online bookings continue to grow
Service Business Unit continues transition into the immigration as we refine our marketing and
to be responsible for the majority processing area. change from a rather static to more
of customer-facing activities, dynamic pricing system. Under
The Department of Immigration
including terminal operations, the dynamic pricing system we are
and Border Protection meanwhile
ground transport, retail, commercial able to vary the price of parking
has installed six new SmartGates
and security screening facilitation. products depending on a range of
at International Departures, which
The unit is also responsible for market factors. This is a very similar
again has improved the efficiency of
business and information services, system to that used by airlines for
processing passengers
Ecommerce, the Ambassador seat pricing.
travelling overseas.
(volunteer) program and overall As parking transactions grow, we
customer experience. remain focused on the customer
experience and this is an area in
which we’ve made great gains
in the past 12 months. We have
coupled our world class customer
management system with great staff
and the result has been very high
levels of positive feedback for our
car parking products.
24 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16Through our online car parking CUSTOMER SATISFACTION To ensure we are measuring our
system and related support portal, performance as a top tier airport
we engage with customers 4 times Adelaide has placed very high in against realistic benchmarks, we
more often (average of 140 per overall passenger satisfaction as continue to benchmark against all
month) than all other Adelaide measured by the Airports Council Australian and New Zealand ASQ
Airport customer engagements International’s Airport Service participant airports and we’re also
combined (an average of Quality (ASQ) surveys. now benchmarking against the
35 per month). Even as customer expectations best airports of similar size and
continue to change, we have customer focus from around the
Customer surveys have been
remained a consistently high ASQ world. Examples include regional
implemented after each parking
performer when compared with all high performers such as Osaka
activity to track customer sentiment
participating Australian and New and Chang Mai, and global high
(Net Promoter Score), as well gauge
Zealand airports. performers Edmonton, Cape Town
the level of support our customers
and Austin-Bergstrom airports. We
receive using the ‘Easy’ scoring In the past year we have expanded will continue to update and refine
system. In both cases the feedback and revitalised our Ambassador this panel to ensure that we remain
has been positive and encouraging, volunteer program, while also focused on achieving a high quality
and continuing to improve. extending the opening times customer experience. 80 per cent of
of the information booth. The respondents rated Adelaide Airport
booth now also manages all lost as either “Very Good” or “Excellent”
property, significantly increasing during FY16.
the opportunities for travellers to
reclaim lost items.
Some of the major projects that we
expect to positively impact upon
our service quality scores in the
next year include the terminal toilet
upgrades / refurbishments and the
public (free) Wi-Fi service.NET PROMOTER SCORE
(NPS) RESULTS
The net promoter score calculates
responses to a single question:
How likely is it that you would recommend our
company/product/service to a friend
or colleague? The overall nps survey
score can be as low as −100
(everybody is a detractor)
or as high as +100 (everybody is a promoter).
An nps that is positive (i.e., Higher than zero)
is considered good and an nps of
+50 is considered great. Our nps measure
has increased from +45 when first
measured in November 2015
to +59 in June 2016.
AMBASSADORS BIKE FACILITIES
Adelaide Airport’s Ambassador Bicycle facilities and services
program has undergone significant were further upgraded in time for
expansion, with the number of January’s Tour Down Under and
ambassadors increasing from 21 to associated influx of cyclists.
31 at the beginning of this year.
A new secure Adelaide Metro
The inclusion of the additional bike cage was completed for use
volunteers has allowed Adelaide by customers with a registered
Airport to greatly increase its Adelaide Metrocard. Other bicycle
customer service presence right facilities at Adelaide Airport
across the day. include bicycle service stations
for assembly, disassembly and
Next year will see the recruitment
minor maintenance of bicycles, free
of more multi lingual Ambassadors
bicycle racks for up to 12 bikes,
to meet the needs of the expanding
and bicycle box ‘recycling’ service
international customer traffic.
during major cycling events.
26 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16Great, easy access
and awesome rates!!!
Loved that even after
we pre-paid we messed up
and got a ticket upon entry Easy to do online
you were onto it with a text plenty of parking not
message for an easy fix. far from terminal
ONLINE
CAR PARKING
Excellent service
and easy to follow. BOOKING
CUSTOMER
COMMENTS
So easy just drove in
parked, came back a few
days later and drove out.
Cheaper than taxis
and far less stress.INFRASTRUCTURE
DOING WHATEVER IS NECESSARY TO
ENSURE THAT WE BECOME A TOP-TIER
AIRPORT BUSINESS CENTRE IN THE
ASIA PACIFIC REGION.
As we look to bring our 30-year Adelaide Airport has been New LED lighting has been installed
Vision to life, Adelaide Airport upgrading the building housing the to align with Adelaide Airport’s
continues to undertake significant Vickers Vimy aircraft; completed in environmental strategy, as well as
infrastructure projects that improve August 2016. a number of other design features
both operational capacity and to assist in minimising the amount
The Vickers Vimy aircraft is an
amenity at the airport. of damaging sunlight from affecting
iconic piece of aviation history as
the materials and finishes of the
A project to provide additional tow the first aircraft to fly from England
fragile aircraft.
off parking facilities for aircraft to to Australia in 1919.
the north of Adelaide Airport’s main At Parafield Airport, the Kesters
The upgrade has increased visibility,
terminal has been completed. Road Intersection on Main North
access and awareness of the
Road now has new traffic light
The Northern Tow Off Parking Area historic aircraft and improved the
access to the southern commercial
project has created parking for an environmental conditions within
precinct. This $6.3m project was
additional three narrow-bodied the pavilion in order to enhance
delivered by AAL in consultation
or one wide-bodied aircraft. The conservation of the plane.
with the Department of Planning
existing Ground Storage Equipment
The project included the Transport and Infrastructure (DPTI).
area has also been expanded.
construction of a new external
The scope included almost
The works involved the partial canopy and curved plywood
1.4km of works on Main North
demolition of the northern regional screens, which referenced the
Road and significant stormwater
covered walkway to facilitate the curves on the Vickers Vimy wings
enhancements. The project was
removal of existing pavement and and propellers, and created an
delivered on time ready for the
construction of a new tow off hard attractive entry into the larger
opening of Hungry Jack’s as the
stand for a range of aircraft types. viewing area.
first new development in
the precinct.
28 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16MORE AIRCRAFT
PARKING TO IMPROVE
OUR OPERATIONAL
CAPACITYAPPROVAL
FOR NEW ALDI
SUPERMARKET
IN 2017
30 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16PROPERTY
THE PAST 18 MONTHS HAS BEEN OUR MOST ACTIVE IN THE
PROPERTY SECTOR. WE’RE POWERING JOBS AND ECONOMIC
GROWTH IN THE NORTHERN AND WESTERN SUBURBS.
ADELAIDE AIRPORT RETAIL ALDI
TERMINALS AND During the past 12 months the retail Development of an Aldi supermarket
BUSINESS PRECINCTS property team has delivered on the on the corner of Vimy Avenue and
strategic plan for T1 retail. Butler Boulevard in the Burbridge
Adelaide Airport in 2015/16 has Business Park was approved by
continued to develop strategy and In October 2014 the board approved
Adelaide Airport Ltd in May 2016.
planning for the Airport Business a Retail Transition Strategy to
This followed a comprehensive
District – a globally connected, next transition the retail tenancies on
assessment and review of a
generation hub with designated short term leases while achieving
Merit Use application under the
industry clusters across a range rental income growth and
Adelaide Airport Master Plan 2014
of industries. This is a key element refurbishments. This process was
involving agency referral and public
of our 30-year Vision, announced well underway in 2015/16 aligned
consultation, which determined
in 2014, to deliver further growth with a refurbishment program.
certain conditions as part of the
for the greater benefit of the South A particular highlight has been development.
Australian economy. the three-year renewal of leases
The Merit Use approval for the
An important part of the Airport with Delaware North including a
nominated 6,500 m2 site will
Business District is the linkages new Coopers Alehouse replacing
allow a ground lease to Aldi for
with the terminal and associated its previously segregated space
the construction of a supermarket
developments. To that end we have adjoining the 1862 Bar. Another
building, including storage and
been progressing well with plans highlight was the two-year lease
associated car parking, which is
for a new airport hotel and the renewal of the Aelia Duty Free
expected to occur in 2017.
expansion of existing business, including plans for
terminal facilities. an additional South Australian
providore component aimed at the
emerging China market and a MAC
cosmetics store.
All lease renewals are to be
delivered consistent with the
overarching theme of a sense of
place. There are 37 total retail stores
in T1 with a retail gross lettable area
of 4,769m2.AEROMEDICAL
PRECINCT PROVIDES
NEW HOME FOR
MEDSTAR AND RFDS
TAPLEYS PRECINCT The building has been designed for ROYAL FLYING DOCTOR
operational efficiencies aligned to SERVICE CENTRAL
MedSTAR FACILITY helicopter boarding and mobilisation OPERATIONS BASE
with the ground floor comprising
The SA Ambulance Service secure and undercover garaging for The Royal Flying Doctor Service
MedSTAR Rescue Retrieval operational vehicles, Rescue Team has developed a bespoke, state-
Base has recently commenced preparation, equipment storage, of-the-art facility at the southern
construction adjacent the existing operational briefing and meeting end of Sir Reginald Ansett Drive.
Australian Helicopters facility on Sir rooms, simulation training rooms, The new facility has been designed
Reginald Ansett Drive. debriefing rooms and training to bring RFDS operations and
The location will enable MedSTAR hangar and gym. administrative personnel together
Retrieval Teams to achieve ‘world’s under the one roof for the first time,
The upper floor has commercial and will relocate the RFDS aviation
best practice’ in Rotary Wing office space for administration. A
response times with teams able to and ambulance operations to this
70-seat lecture theatre with inbuilt new location from its old locality on
mobilise and board the helicopter flexibility to double as a training area
within two minutes. The new facility James Schofield Drive.
has a viewing platform overlooking
will supersede the current outdated the training hangar to facilitate The new 5,400m2 facility comprises
facility on James Schofield Drive training observation. commercial office space over two
and eliminate the need for response levels for RFDS operational and
teams to drive around the airport to The airside interface will include an administrative personnel, a hangar
board a waiting helicopter. 880m2 apron adjoining the existing and maintenance facility for six
Australian Helicopters apron to aircraft, and patient transfer and
Being constructed on a 4,616m2 allow for efficient and optimal
site with an additional 1,565m2 care facilities with a dedicated
mobilisation and boarding of ambulance bay for safe and
airside licensed area, the new two- helicopters.
storey 3,500m2 building will provide efficient patient transfers. The site
operational, administrative and The close proximity of the Rescue includes crew sleeping quarters,
training facilities. Retrieval Base to the RFDS and associated staff and visitor
Base will provide synergies and car parking. The facility has an
engagement between the two integrated 19,200m2 aircraft apron
organisations aligned with aero and taxiway which was delivered
medical practice and learning. under a separate contract by AAL.
The Rescue Retrieval Base is The building achieved practical
scheduled for completion in completion in July 2016 with RFDS
July 2017. personnel to begin transitioning into
the facility in September 2016.
32 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16PET HOTEL A separate and acoustically
isolated cattery area will provide
Guide Dogs SA/NT is developing accommodation for up to 30 cats.
South Australia’s first ‘bespoke’ pet The pet hotel will also have a
hotel on a 6,577m2 site on Navaid ‘pocket pet’ area for small pets such
Road immediately west of the as rabbits, guinea pigs, budgies and
existing AFP K9 facility. the like.
The location at Adelaide Airport was The site lease area allows extensive
identified by Guide Dogs SA/NT outdoor play areas and on site
as strategically and ideally suited visitor and staff car parking.
to the notion of a pet hotel aligned
with ‘pet parents’ having a caring The location at Adelaide Airport
and high quality facility to leave their will provide travellers with the
beloved pets whilst on holidays. The convenience of drop off and pick
facility will be an important revenue up of pets aligned with their holiday
stream to support the Guide Dogs and business travel itineraries as
SA/NT core business of helping and well as the obvious convenient
supporting people with disability. alignment to nearby local holiday
/ tourism facilities such as the
The 2,650m2 building will contain Adelaide Shores Caravan Park. The
a large hotel-style reception and pet hotel will also provide a high
foyer, 18 luxury kennel suites, a quality day care service - the first of
standard kennel area for up to its kind in the Adelaide market.
126 dogs (with the provision for
an additional future 84 kennels), The Pet Hotel building application
extensive indoor play areas and has been approved and is out for
exercise yards, a grooming/washing tender with a select contractor
area, an isolation kennel area group. Construction is targeted
supported by a veterinarian room, to begin in September 2016 with
and ancillary food preparation and the facility to be operational in the
storage areas. second half of 2017.TORRENS PRECINCT PARAFIELD AIRPORT MASTERS
The University of Adelaide has re- NORTHERN ADELAIDE FOOD The development of the Masters
invigorated the land west of Tapleys PARK Hardware and Home Improvements
Hill Road into sporting grounds Store was completed in April 2016,
through re-irrigating, seeding and Parafield Airport in October together with Officeworks and
landscaping. The playing fields 2015 was selected as the South Hungry Jack’s stores. Woolworths
will be configured as four cricket Australian Government’s preferred has now confirmed that it will exit
ovals and six soccer grounds, with option for the development of its the portfolio of Masters stores by
associated player and visitor car Northern Adelaide Food Park. The December 2016 with an expectation
parking. Recycled water from the state-of-the-art development will the buildings will be converted to a
Glenelg Sewerage Treatment enable food manufacturers, food suite of “big box” retail shops
Works will be used to irrigate the packaging specialists, cold-chain in 2017.
grassed areas. suppliers and transport companies
to expand and grow. BRAND OUTLET CENTRE
The South Australian Government Parafield Airport and developer
through the Department of State Devwest have completed an
Development and the Economic Agreement for Lease for the
Development Board initially development of a Brand Outlet
requested information in respect Centre on a four hectare site
to land parcels suitable for the located immediately north of the
development of a food park in Masters development, with shop
northern Adelaide in May 2015 tenancy marketing occurring since
on the premise that the export January 2016.
of South Australia’s high quality
It is forecast the centre will create
food and beverages was a huge
up to 350 jobs once opened,
opportunity for the State both now
providing a significant boost for
and into the future. The nominated
economic growth in the northern
minimum land parcel size was 40
suburbs. The centre fits within
hectares with an emphasis on being
the objectives of the Commercial
development ready.
Estate Precinct as outlined in
Parafield Airport submitted land Parafield Airport’s 2012 Master
available within the Cross Keys Plan. Aligned with this development
precinct, which had the added will be the relocation of Rivergum
potential to expand beyond 40 Homes Display Centre from its
hectares if required and further current location to a new site in the
potential to provide an additional Levels Precinct accessed from the
20 hectares of land within the Kings recently-constructed Kesters Road
Precinct if required. signalised intersection with Main
North Road.
Following selection of Parafield
Airport by the State Government,
a Memorandum of Understanding
with the Department of Primary
Industries and Resources South
Australia (PIRSA) has been agreed
to work collaboratively in the
development of the Food Park.
Parafield Airport and PIRSA have
since undertaken pre-feasibility
analysis to identify occupancy
demand and specifications. This
in turn has enabled engineering,
sustainability and architectural
design to envisage a fully
developed estate.
34 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16PARAFIELD IS
STABLE, INCLUSIVE
AND PROGRESSIVE
- CREATING JOBS
AND GROWTH IN
THE NORTHHOME TO
AUSTRALIA’S
LARGEST AIRPORT
ROOFTOP SOLAR
SYSTEM
36 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16ENVIRONMENT
TAKING THE LEAD IN A
HOST OF ENVIRONMENTAL
INITIATIVES.
Sustainability, including • Partnering with SA Water to • The development of an advanced
environmental sustainability, conduct an Urban Heat Island wildlife hazard management
is central to Adelaide Airport’s Reduction Trial aimed at system, which incorporates
vision. AAL is committed to investigating the use of irrigated mobile device application-based
maintaining its leadership position areas for large scale temperature data collection, detailed lead
in environmental sustainability, regulation. The value of this indicator, and GIS map-based
further reducing its environmental research was recently recognised analysis and reporting.
footprint and to environmental by the SA Stormwater Industry
AAL’s environmental compliance
legislative compliance. Association, winning an award for
and sustainability goals include
Excellence in Research
AAL has realised a number complying with and/or exceeding
and Innovation;
of significant environmental legislative requirements, effecting
achievements under its current • Commencement of a long-term change relating to the activities
environment strategy including: study into the use of targeted under the direct control of AAL,
vegetation types as a passive and influencing change through
• Installation of a 1.2 MW
control measure to control the collaboration and negotiation with
photovoltaic solar array on the
number and species of birds on key stakeholders.
roof of the multi-deck car park,
the airfield, and consequently
the largest roof-top array at We are tracking well against our
reducing the aviation safety risk
an Australian airport. At peak strategic objectives related to
associated with bird strikes;
performance it is capable of environmental compliance and
producing around 80% of the • Participation in the Cooperative reducing our environmental footprint
airport business precinct’s energy Research Centre for as outlined in the Adelaide Airport
needs; Contamination Assessment and Master Plan 2014.
Remediation of the Environment,
• Development of Climate Change
Technical Working Group for
Adaptation Plans for Adelaide and
perfluoroalkyl and polyfluoroalkyl
Parafield Airports to provide a
substances, which is developing
framework for identifying potential
guidance for this group of
risks to airport operations
emerging contaminants that will
posed by climate change and
ultimately be adopted in State and
to initiate the discussion around
Federal legislation; and
management measures that
may be required to address the
identified risks in the future;OUR PEOPLE
ADELAIDE AIRPORT RECOGNISES THAT PUTTING
‘PEOPLE’ AT THE CORE OF THE COMPANY’S
BUSINESS STRATEGY HELPS TO DRIVE GROWTH,
INNOVATION AND LEADERSHIP.
In 2012 we set about revising our Our ‘Moments That Matter’ program Our focus on diversity has seen
strategy for long-term growth continues to prove popular and has female staff numbers increase
and sustainable operations, contributed to HR management. year-on year in what is traditionally
with a strong focus on people, a male-dominated industry. We
In 2015/16 we conducted
community and the environment. recognise the need for flexible
workshops across all departments
We recognised the role that society working arrangements, particularly
focussing on our values and how
and the environment play in the given the challenges of our 24/7
we contribute to the strategic plan
economics and longevity of the airport operation.
by living our company values and
business, our people and our
documenting how behaviours and In the past year, as a result of
reputation in the community when
actions translate differently across feedback from our staff engagement
these elements work together.
departments. We also considered survey, we’ve introduced a new
When the ‘People Strategy’ is at what our values look like in practice, Performance Management System.
the core of the business strategy by describing ‘Moments that Matter’ This system allows our people
it results in a more engaged, to our customers (both internal and and their managers/leaders to
productive and ‘happier’ business external), giving an impression of work together to plan, monitor and
and benefits the bottom line. great service. review their work goals and overall
contribution to the company.
We have moved to a culture of Our core value remains ‘Our
empowerment and accountability, Promise to Each Other’, which was More than just an annual
responsible for contributing to launched in 2014 as an internal appraisal, our new system is a
and fostering innovation, diversity service charter. continual process of setting goals,
and engagement, and integrating assessing progress and providing
Our Promise describes the
environmental considerations in the on going feedback through
commitment, attitude and
way we think and work. ‘connecting conversations’.
behaviours expected of us to
Our Leadership Framework best maintain a culture of great customer In addition to our own team,
demonstrates where we want to service. Our Promise ensures we Adelaide Airport looks to recognise
be as a business. This framework hold ourselves and each other to the employee contributions of our
clearly articulates what great the highest standards and ultimately service providers. For example,
leadership looks like at Adelaide defines how we are perceived we have introduced the Security
Airport by detailing leadership as a company. with Service Awards to recognise
imperatives and key actions for individuals employed by ISS
We are proud of our diverse
each of the levels of leadership. who have made an outstanding
workforce, with a team that
contribution to the success
represent various cultures,
of this contract.
generations and nationalities, as
well as a strong gender equality
philosophy. Diversity and inclusion
for us spans age, gender, culture,
experience (we have highly skilled
graduate engineers to 80-year-
old volunteer ‘ambassadors’),
disabilities and the way we work
and respect each other.
38 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16TOP HONOURS FOR
EXCELLENCE IN HUMAN
RESOURCES MANAGEMENT
IN THE ASIA PACIFIC
REGION IN 2016
Doubled
investment
in training and
development
100%
Employee maternity
engagement leave return
score of 73.5%, to work
up from 51%
Increased female
Halved PROGRESS OVER employment
attrition PAST 3 YEARS: by 5%
rates
Equal gender
promotions
in 2015OUR
COMMUNITY
Adelaide Airport’s partnership Community investment initiatives COMMUNITY CONSULTATION
approach to community in the past year include:
engagement and our community The future growth of our business,
investment goes beyond individual • Royal Flying Doctor Service – and of the State, will continue to be
events and activities. As an inner supporting a dental health access compatible with surrounding land
metropolitan airport, we are in an program for remote areas; uses through ongoing consultation
enviable position where we can with local stakeholders.
• Surf Life Saving SA – purchase of
build strong community values and Inflatable Rescue Boats; Adelaide and Parafield Airports
influence future sustainability. both engage formally and informally
• Power Community Ltd –
Our Community Investment with the community through a
sponsoring the Empowering Youth
Strategy is making a difference to comprehensive consultation and
Program;
the lives of people connected to communications program.
the organisations we support, and • SA Living Artists Festival – hosting
We conduct quarterly meetings
in particular our employees are the ‘Great Southern Land’
of the airports’ consultative
involved and personally invested in exhibition in the terminal;
committees and actively participate
a multitude of community initiatives • Brighton Jetty Classic Sculptures in presentations and engagement
and events. Exhibition – major partner; with community service clubs.
We’re connecting with our Our printed newsletter ‘Plane
• Adelaide Festival – presenting
customers in the community Talk’ is circulated locally and we
partner;
through strong partnerships. also use our website and social
Adelaide Airport has developed a • Adelaide Youth Orchestras – media channels to reach interested
partnership approach to community social inclusion partner; and individuals and organisations.
engagement and our community • Art Gallery of South Australia – Open and productive relationships
investment. This aims to, among gallery partner. with key stakeholders across
other things, encourage a culture industry and government foster
of social inclusion and diversity, Our employees are involved and
productive outcomes for the State.
lead a culture of sustainability personally invested in a multitude
For example, at Adelaide Airport,
and enhance South Australia’s of community initiatives and
collaboration and coordination
reputation as a business centre and events, including:
between the airport and State
travel destination within the Asia Government is critical for securing
Pacific region. • Adelaide Fringe – taking part in
the Opening Parade; new international airline capacity,
Adelaide Airport’s Community as has been demonstrated in
Investment Strategy seeks to • Power Community Ltd - visit to recent years.
create tangible benefits across the RAAF Edinburgh base as
part of the Empowering Youth The relationship and cooperation
the environment, disability sector, with our landlord and regulator,
arts, sport and charitable partners, Program;
the Commonwealth Department
whether it be financial assistance, • Surfing SA - voluntary of Infrastructure and Regional
in kind support or even volunteering participation in teaching people Development, is required for our
by our own employees. Our role with disabilities to surf; current operations and future plans.
stretches from local community
groups through to broader impacts • Friends of the Patawalonga – Other relationships with
across the Asia Pacific region. volunteering for tree planting days stakeholders include Federal,
within the Patawalonga Creek State and local governments, our
catchment, as well as supporting customers, on-airport tenants
local organisations and schools; including retailers, airlines, and AAL
and shareholders. Local businesses,
• Tauondi College – Indigenous residents, employers, exporters,
IT and Business Administration importers, tourism operators and
students spend time with our staff the wider community also rely on a
on airport. successful airport business.
40 ADELAIDE AIRPORT LIMITED: ANNUAL REPORT 15/16You can also read
