SECURITIES AND EXCHANGE BOARD OF INDIA (SEBI) MUMBAI INVITES

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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

SECURITIES AND EXCHANGE BOARD OF INDIA
             (SEBI) MUMBAI
                 INVITES

                     E-Tender Notice for
     Best effort support for Firewall and
                             SAN switches

E-Tender Notice No.: SEBI/HO/ITD/1/20-21/ET/1 dated September 08, 2020

           Last Date and time: on or before 03:00 PM of September 29, 2020

                   Commercial bid Opening date: October 06, 2020

                                                                             Page 1 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

                               SCHEDULE OF TENDER
                                     (SOT)

a. E-TENDER NO.                                SEBI/HO/ITD/1/20-21/ET/1

b. MODE OF TENDER                              e-Tender System

                                               Online submission of Part I - Techno-
                                               Commercial Bid and Part II - Price Bid at

                                               https://www.mstcecommerce.com/eproc

                                               The intending bidders are required to
                                               submit their offers electronically through
                                               MSTC e-tendering portal. Physical tenders
                                               shall not be acceptable.

c. Date on which NIT will be made available to 08.09.2020
   parties to download
d. Online pre-Bid Meeting starting date & Time 23.09.2020, 15:00 Hrs

e. Pre-Bid Meeting closing date & Time         23.09.2020, 17:00 Hrs

f.   I) Earnest Money Deposit (EMD)            Rs. 8000/- vide RTGS/NEFT/NET BANKING
                                               in below account of SEBI.

                                               BENEFICIARY NAME: SEBI
                                               Bank Name : Bank of India
                                               Bank Account No. : 012210210000007
                                               IFSC Code No : BKID0000122
                                               BRANCH: BKC Branch

                                               EMD in the form of Cash/ Cheque/
                                               DD/PO will not be accepted. Previous
                                               EMD/Security Deposit with MSTC Ltd., if
                                               any, shall not be valid for this Tender.
                                               Format for ‘EMD details’ (Annexure D)
                                               may be filled and uploaded online while
                                               submission of documents.

                                             EMD is exempted for the companies
                                             registered as MSME. However, they need
                                             to upload proof for the same failing
                                             which their bid shall be rejected.
g. II) Last date of Receipt of EMD in SEBI’s 29.09.2020
   Account
                                             EMD Payments reflected in SEBI’s Bank
                                             Account after 29.09.2020 will not be
                                             accepted under any circumstances and

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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

                                                   will hence lead to disqualification of the
                                                   bidder. No complaints shall be
                                                   entertained afterwards.

h. Date of Starting of e-Tender for submission of
   on line Techno-Commercial Bid and price Bid
   at                                             24.09.2020 from 10:00 AM
   https://www.mstcecommerce.com/eproc
i. Date of Closing of online e-Tender for 29.09.2020 at 03:00 PM
   submissions of Techno-Commercial Bid &
   Price Bid.
j. Date & time of opening of Part-I (i.e. 29.09.2020 at 04: 00 PM
   Technical Bid)

k. Date of opening of Part-II (i.e. Commercial October 06, 2020
   Bid)
                                               Price bid of all technically qualified bidders
                                               will be opened and same will be made
                                               available to all the vendors in their login at
                                               https://www.mstcecommerce.com/eproc

                                                                                    Page 3 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

Dear Bidders,

SEBI is currently using the following items in its IT projects:

Table 1

 IT equipment
 S/N Device                 Device type                                                      Quantity
 i     CISCO ASA 5550       Firewall                                                         2
 ii    Cisco MDS 9124       SAN switch                                                       2
 iii   IBM 2498-B24         SAN switch                                                       1
 Location of above           Securities and Exchange Board of India,
 items                       6th Floor B wing, SEBI Bhavan,
                             Plot No. C4-A, “G” Block;
                             Bandra Kurla Complex, Bandra(E),
                             Mumbai 400051

SEBI requires comprehensive end-to-end best effort support for these items for a maximum period of 1 year.

1. Scope of Work
     The Scope of work for the support includes the following:
    1.1. Resolving any kind of breakdown issues pertaining to these items.
    1.2. Resolving any kind of malfunction issues pertaining to these items.
    1.3. If required to resolve malfunction or breakdown, replacing these items with items of same
          functionalities and capabilities that matches or exceeds the capabilities of these items, in terms of:
        a.     Throughput of these equipment.
        b.     Number of connectivity ports of these equipment.
        c.     Connectivity capabilities of these equipment with their neighbour equipment.
    1.4. Restoring or repairing configuration backup of the equipment / replaced-equipment.
    1.5. If required, fresh configuration implementation on the replacement.
    1.6. The period of the support will be for a maximum period of ONE (1) year. SEBI reserves the right for
          termination of the contract with the prior notice of 1 month.
    1.7. Support should be provided in accordance to the Service Level Objectives

2. Service Level objectives
    Service Level Objectives are to be maintained by the service provider for the contract that will result from
    this tender process. Following may be noted by bidders:
    2.1. An escalation matrix has to be provided by the service provider mentioning no more than 3 levels of
          escalation, with timelines for escalation on service provider side. Each escalation point should have
          18 X 7 (18 hours from 06:00 hours to 00:00 hours for all 7 days of the week) availability over phone
          and email. The escalation matrix has to be submitted within 5 working (days on which SEBI is
          operational) of receipt of purchase order from SEBI, by the selected bidder.
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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

    2.2. The following service level objectives have to be maintained by the service provider. On reporting of
         an incident of breakdown or malfunction:
        a.    An engineer from service provider should visit on-site within 4 hours of such breakdown /
              malfunction incident, if such incident reporting is done between 06:00 hours to 18:00 hours. If
              such incident reporting is done after 18:00 hours of a day, the engineer from service provider
              should visit on-site on the very next day before 09:00 hours.
        b.    The engineer from service provider visiting on-site should inform within 4 hours of his visit that
              the malfunctioning device is repairable or it has to be replaced.
        c.    If the equipment is repairable, it should be repaired within the same calendar day. If the service
              engineer fails to repair the item within the same calendar day, it will automatically be deemed
              as an escalation to an incident wherein the item will be replaced by an item of same functionality
              and same or better capability.
    2.3. On an escalation of incident into an equipment replacement:
        a.    The replaced item should reach SEBI premises within 48 hours of such an escalation.
        b.    The replacement device should be implemented in the SEBI network with the configuration and
              functionalities of the old device within 24 hours of reaching SEBI.
        c.    For any replacement item, the item provided by the service provider will remain with SEBI as
              long as the original item is not repaired by the service provider and installed back or the contract
              expires or terminates.

3. Service Level Penalties
    3.1. Service level penalties may be applied on Performance Bank Guarantee (PBG) submitted by service
         provider to SEBI or deduct such penalties from the amount payable by SEBI to the service provider.
         Vendor is required to provide Performance Bank Guarantee (PBG) of 10 % of the contract value.
    3.2. A penalty structure is provided for performance as follows:

        S/N SLO breach                                                              Penalty to be levied
        1   Engineer does not turn up on-site after 4 hours even with written       Rs 1000/- per such incident
            reporting of incident, from the time of such report
        2   Engineer is not able to repair device within the same calendar          Rs 1000/- per such incident
            day, in an incident while no escalation for device repair is made
            by the engineer
        3   If a device replacement escalation occurs and the device does   Minimum Rs. 1000/- penalty,
            not reach SEBI premises within 48 hours                         incremented by Rs. 1000/- per
                                                                            day of delay
        4     Replacement item not configured and placed in SEBI network to Minimum Rs. 1000/- penalty,
              take over the functionality of the replaced malfunctioning or incremented by Rs. 1000/- per
              broken down equipment within 24 hours of reaching SEBI        day of delay

4. Bid submission
In this connection, SEBI invites online bids at https://www.mstcecommerce.com/eproc for the above
proposed items. Bidders are requested to go through the Annexure E in this regard for any queries.

Bidders have to fill up the rates online and sign with their DSC. Price bid Format is provided in Annexure A.

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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

Following instructions should be strictly followed in bid submission:

    4.1. Bidder should submit their bids online in two separate covers. Under any circumstances, technical
         documents are not to be uploaded in price cover else same will lead to disqualification of bids and no
         complaint in this regard shall be entertained.
    4.2. Bidder must upload the below documents in technical cover at e-tendering website. The bidders
         will be declared technically qualified based on the compliance to the following required
         submissions.
        a.      Certificate of incorporation of the bidding firm. (Mandatory to provide)
        b.      Bidder should have registered office in Mumbai. Documentary proof of registered office.
                (Mandatory to provide)
        c.      Copies of purchase orders of at least 3 contracts where in the service provider has provided
                similar support services. The Contract value should be at least be of Rs. 1 lakhs each.
        d.      Contact details of clients corresponding to purchase orders in point 3.c (immediately above)
                whom SEBI may contact at its discretion to verify claims of the bidder.
        e.      Annexure B – Bidders single point of contact details
        f.      Annexure C – Declaration of bidder.
        g.      If MSME, please provide valid MSME certificate to avail exemption from depositing EMD.
        h.      Earnest Money Deposit (EMD) of Rs. 8,000/- vide RTGS/NEFT/NET BANKING in bank account of
                SEBI. EMD details need to be provided as per Annexure D.
             I.       Bank Account details of SEBI
                      A.     Beneficiary Name: SEBI
                      B.     Bank Name: Bank of India
                      C.     Bank Account No: 012210210000007
                      D.     IFSC Code No: BKID0000122
                      E.     Branch: BKC Branch
            II.       EMD payments should be reflected in SEBI’s Bank Account before till September 29, 2020.
           III.       EMD of all unsuccessful Bidders would be refunded by SEBI not later than 30 days of
                      awarding of Purchase Order (PO) to the successful bidder. The EMD, for the amount
                      mentioned above, of successful Bidder would be returned upon the successful delivery of
                      the above proposed items.
           IV.        The EMD amount is interest free and will be refundable to the unsuccessful Bidders without
                      any accrued interest on it.
            V.        Bids not accompanied with the EMD or containing EMD with infirmity(ies) (relating to the
                      amount or validity period etc.), mentioned above, shall be summarily rejected. Exemption
                      is granted to valid MSME bidders only.
           VI.        The EMD may be forfeited in the event of:
                      A.    A bidder withdrawing its bid during the period of bid validity. The bids that are
                            submitted, will be deemed valid till November 30, 2020.
                      B.    The successful Bidder fails to sign the PO.
                      C.    The Bidder found to be indulged in any suppression of facts, furnishing of fraudulent
                            statement, misconduct, or other dishonest or other ethical impropriety.

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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

                    D.    The submitted bid contains deviations, conditional offers and partial offers.
                    E.    The successful Bidders fails to submit the MSME certificate in case of EMD exemption.
    4.3. Bidder has to fill up rates online and no separate sheet is to be uploaded for the same. Format for
         price is available in Annexure A for bidder reference. Annexure A will NOT be part of the bid
         submission.
        a.    There should be only a single Technical and Commercial bid from each bidder.
        b.    All mandatory fields of price should be duly filled and should not be left blank.
    4.4. Only company stationery should be used (company letter head and company envelope) for bid
         submission.
    4.5. Contact details of single point of contact should be provided as per Annexure B.
    4.6. No other documents except the documents mentioned in Point No 4.2 and Point No 4.3 above should
         be uploaded in the respective envelopes.
    4.7. SEBI reserves the right to reject any bid which is not in accordance to the instructions provided above.

5. Summary checklist for Technical Bid

S/N       Items                                                                       Status
1         Valid Earnest Money Deposit (EMD) details of Rs. 8,000/ (Annexure D)-       Yes / No
          OR MSME certificate
2         Certificate of incorporation of the bidding firm                            Yes / No
3         Documentary proof of registered office in Mumbai                            Yes / No
4         Copies of purchase orders (POs) of at least 3 contracts of similar nature   Yes / No
5         Client contact details corresponding to the shared POs                      Yes / No
6         Annexure B – Bidders single point of contact details                        Yes / No
7         Annexure C – Declaration of bidder                                          Yes / No

6. Summary checklist for Commercial Bid

S/N       Items                                                                          Status
1         Rates are to be filled online at e-tendering portal of MSTC and no field is to Yes / No
          be left blank.
          (Annexure A is a template of price bid for reference purpose of the bidders.
          Bidders will have to key in their commercials at the time of bid upload)

7. Pre-bid query
    7.1. Queries may be submitted by prospective bidders through e-mail with the subject “Query - NIT – Best
         effort support for Firewall and SAN switches” to itdtenders@sebi.gov.in. Queries sent with a
         different subject line than the mentioned above will not be considered.
    7.2. The last date and time for sending such query is September 18, 2020 by 05:00 PM.

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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

   7.3. The pre-bid meeting will be held on September 23, 2020 through video conference. Details will be
        provided to interested prospective bidders. Bidders will receive video conference invite at the e-mail
        id which is used to send the queries.
   7.4. Bidders should send all the queries in a single consolidated e-mail and should refrain from sending
        multiple e-mails.

8. Bid evaluation
The Technical & Commercial bid received and compliant to all submission instructions will be considered for
evaluation. The evaluation will be as follows:

   8.1. The Technical bid will be evaluated first and then the Commercial bid.
   8.2. The Commercial bid of only technically qualified bidders will be opened (refer section 4.2 for technical
        qualification). The tentative date for opening commercial bid is on October 06, 2020.
   8.3. Bid having the lowest Grand Total will be deemed as the L1 bid.

9. Award of contract and subsequent service
Following may be noted with respect to award of contract and subsequent delivery.

   9.1. SEBI reserves the right to reject a bid, even after it emerges as the best bid in bid evaluation. In such
        a case, no contract will be awarded to any bidder.
   9.2. SEBI reserves the right to cancel the entire tender procedure without mentioning any reason.
   9.3. Only 3 weeks (21 calendar days) will be granted from date of issue of Purchase Order (PO) to the
        vendor to submit the PBG (10% of contract value, expiring no earlier than 386 days (365 days + 21
        days) from date of issue of purchase order. Claim validity on the PBG should be 6 months after the
        PBG expiry. Escalation matrix should be submitted within 5 working days (days on which SEBI is
        operational).
   9.4. After issue of PO, if PBG is not submitted within 4 weeks, SEBI will reserve the right to nullify the
        purchase order. EMD will be forfeited in such a scenario.
   9.5. Prices will be firm and inclusive of taxes. No additional charges will be payable.
   9.6. SEBI reserves the right for Tax deduction at source while making payments against this contract.
   9.7. Payment will be done on quarterly basis in arrears. No part-payment will be done, except in the case
        of contract termination.

                                                                                           Page 8 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

                                               Annexure A

    Format of price Bid for bidder’s reference - NOT TO BE SUBMITTED

                                 RATES ARE TO BE FILLED ONLINE.

S/N       Item                          Quantity    Monthly             GST amount      Site Cost/         Total Price
                                        (Q)         Charges (Rs.)       (Rs.)*          Per unit-          (Rs.)*
                                                    (U)* -to be         (G)-To be       Total              T X Q-
                                                    entered by the      entered by      Annual             Shall be
                                                    bidder              bidder          Price (Rs.)        calculated
                                                                                        (T = (U+G)         by the
                                                                                        X12)*-Shall        system
                                                                                        be
                                                                                        calculated
                                                                                        by the
                                                                                        system
          Support for CISCO ASA                                                                            a
1                                       2
          5550-Firewall
          Support for Cisco MDS                                                                            b
2                                       2
          9124 -SAN Switch
          Support for IBM 2498-B24                                                                         c
3                                       1
          -SAN switch
                                                                                        Grand Total        a+b+c

    The bid is valid till November 30, 2020.

    Note: Under any circumstances, above format is to be uploaded in technical cover else same will lead
    to disqualification of bid.

                                                                                           Page 9 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

                                           Annexure B
                    (Should be printed on company stationery of bidding party).

                               Bidders Single point of contact details

       (Technical Bid for Tender Notice – Best effort support for Firewall and SAN switches)

                                     SEBI/HO/ITD/1/20-21/ET/1

    1. Name: _______________________________________________*^

    2. Designation: ___________________________________________*

    3. Official email id: ________________________________________*^

    4. Mobile no.: ____________________________________________*^

    5. Official Address for Communication: _________________________*

                                           _____________________________

                                           _____________________________

*
Signature of the Single point of Contact

*
Signature of competent authority
                                                                               Dated: _________*
                                                                               Place: __________*
Void without company seal of bidding vendor
All should be printed except Signature, place and date.
(*) implies mandatory fields. These fields have to be duly filled up.
(^) implies that the same details should also be mentioned on the envelope under sender/bidder
details.

                                                                                      Page 10 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

                                       Annexure C
                 (Should be printed on company stationery of bidding party).

                                     Bidder’s Declaration

(Declaration for Bid for Tender Notice – Best effort support for Firewall and SAN switches)

                                  SEBI/HO/ITD/1/20-21/ET/1

I/we engage to supply the material(s) to your office and comply the following:
i) Tender schedule and technical specification indicated.
2. Item/tender specific conditions for this tender.
3. Terms and conditions mentioned in the tender notice.
4. This offer is valid till November 30, 2020.
5. That we have not been debarred by any Government/Undertaking.
6. That the rates quoted are not higher than the rates quoted for same item to any Government/
    Undertaking.
7. That the bid submitted by us is properly sealed and prepared so as to prevent any
    subsequent alteration and replacement.

Signat                                                        Name of
ure &                                                         Authorized
Seal                                                          Signatory:
Place
&
Date:
Address:                                                      Tel.
                                                              No./Fax.
                                                              No./Mobil
                                                              e No.
                                                              Email Id:

                                         ~~~*****~~~

                                                                                    Page 11 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

                                       Annexure D
                  (Should be printed on company stationery of bidding party).

                                          EMD Details

                                   SEBI/HO/ITD/1/20-21/ET/1

    1. Sender’s Name: _________________________________________________

    2. Transfer Type: __________________________________________________^

    3. Sender’s Bank Name: _____________________________________________

    4. Sender’s Account Name: __________________________________________

    5. Sender’s Account Number: ________________________________________

    6. Sender’s IFSC Code: ______________________________________________

    7. Sender’s Branch Name: ___________________________________________

    8. Transfer Amount (INR): ___________________________________________

    9. Amount in Words: _______________________________________________

    10. Date of Transaction: _____________________________________________

    11. Time of transaction: _______________________________________

    12. UTR No: _______________________________________________________

*

Signature of competent authority
                                                                            Dated: _________
                                                                            Place: __________
Void without company seal of bidding vendor
(^) Transaction type ( NEFT/RTGS etc).

                                                                                  Page 12 of 16
E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

                                           Annexure E
            Important instructions to bidders for E-procurement
Bidders are requested to read the terms & conditions of this tender before submitting their online
tender.

1. Process of E-tender:
    A. Registration: The process involves vendor’s registration with MSTC e-procurement portal
        which is free of cost. Only after registration, the vendor(s) can submit his/their bids
        electronically. This submission of bids shall be done over the internet. The Vendor should
        possess a valid Class III signing and encryption type digital signature certificate. Vendors are
        to make their own arrangement for bidding from a computer connected with Internet. MSTC
        is not responsible for making such arrangement. (Bids will not be recorded without Digital
        Signature).

        SPECIAL NOTE: THE PRICE BID                  HAVE     TO     BE     SUBMITTED     ON-LINE     AT
        www.mstcecommerce.com/eproc
          i.    Vendors      are      required     to     register        themselves    online      with
                https://www.mstcecommerce.com/eproc → Register (Filling up details and
                creating own user id and password) → Submit. Please follow the ‘Registration Guide’
                available in the Registration link before proceeding.

          ii.   Vendors will receive a system generated mail confirming the registration in their
                email which has been provided during filling the registration form.

         iii.   The Vendors shall have to subscribe to the buyers and categories in order to receive
                system generated mails. In order to subscribe, a vendor has to login and click on ‘My
                Subscription’ followed by ‘Add Subscription’. On successful subscription, a system
                generated mail shall be forwarded to the vendor. Please follow the guide for
                ‘Subscription’ of ‘Download Guides’ available in the Dashboard before proceeding.

        For specific queries/ clarifications, please contact MSTC
        Contact person (MSTC Ltd):
            1. Ms. Archana, Email id-archana@mstcindia.co.in, Mobile no.-9990673698
            2. Mr. Abhishek Kannaujia, Email id- akkanaujia@mstcindia.co.in , Mobile no.-
                9930119718

        For Technical Help: Contact 033-22901004

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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

    B. System Requirement:

            a) Operating System – Windows 7 and above
            b) Web Browser- Preferred ‘IE 8’ and above.
            c) Security Settings:
                    i. Tools=>Internet Options=>Security=>Disable protected Mode If enabled-i.e.,
                       Remove the tick from the box mentioning “Enable Protected Mode”.
                   ii. Tools => Internet Options => Security =>Custom Level=>
                                  Active X control & plug-ins: Enable all Active-X Controls
                                  Scripting: Enable “Allow Status Bar Update Via Script”
                                  Disable “Use Pop-up Blocker”

            d) Java: JRE 8 Latest update
            e) Other Settings:
                    i. View => Toolbars=> “Tick” Status Bar.
                   ii. Tools=>Internet Options=> General=> Click on Settings under “Browsing
                       history/Delete Browsing History” => Temporary Internet Files=>Activate
                       “Every time I Visit the Webpage”.
            f) For new Version of IE or other “Active –X Filtering” under Tools should not be ticked.
            g) Tools =>Internet Options=> Security=> Selected Trusted Sites=> Add Website
               http://www.mstcecommerce.com.

2. The tender will be opened electronically on specified date and time as given in the NIT.

3. All entries in the tender should be entered in online Price Bid Formats without any ambiguity.

4. All notices and correspondence to the bidder(s) shall be sent by email only during the process,
    up to the finalization of tender by MSTC. Hence the bidders are required to ensure that their
    official email ID provided is valid and updated at the stage of registration of vendor with MSTC
    (i.e. Service Provider). Bidders are also requested to ensure validity of their DSCs (Digital
    Signature Certificates).

5. E-tender cannot be accessed after the due date and time.

6. Bidding in e-tender:
    a.The process involves Electronic Bidding for submission of Bid.

    b. The bidder(s) can submit their                Bid   through     internet    in   MSTC        Website
         www.mstcecommerce.com/eproc

    c. The NIT/ Documents shall be available for download in the event catalogue available under
        ‘Event Details’ of the Event.

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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

d. Please follow the guides for ‘Uploading encryption public key’ and ‘Bidding’ under ‘Download
     Guides’ available in the Dashboard before proceeding to submit bid.

e. The bidders may upload the bidding related documents in the link ‘My Documents’. The
     documents uploaded here shall be available for attaching with this event in the Bid Floor.

f.   In order to submit bid, a vendor has to go to ‘Events’ from the menu and select ‘Bid Floor’.
     The vendor has to select the buyer ‘SEBI (Securities and Exchange Board of India)’ from the
     buyer list in order to view the live events list. The correct event has to be selected from the
     event list for participation. A vendor has to submit ‘Event wise bid details’ that may consist
     of ‘Common Terms’ and/ or ‘Document Attach’. A vendor has to save the Common Terms
     and/ or attach documents by clicking the respective buttons. Once the event specific bids are
     saved, the status is updated in ‘Event specific bid status’ and the ‘Item specific bid’ button
     appears on the bid floor. Thereafter vendor has to click button under ‘Technical Cover’ in
     order to save the technical bid for specific lots. Once the technical bid is saved, the ‘Price
     Cover’ button appears on the screen for respective lots. Once price bid is saved, the vendor
     has to click on ‘Final Submit’. On final submission of bid, the status of the bid submission shall
     display ‘Bid submitted’ under ‘Item specific bid status’. A vendor shall receive system
     generated mail.

NOTE: - The bid cannot be revised once the Final Submit button has been clicked by the bidder.
However, if the bidder wishes to change his bids then he may delete the bid and re- submit the
same.

g. In all cases, bidder should use their own ID and Password along with Digital Signature at the
     time of submission of their bid.

h. During the entire e-tender process, the bidders will remain completely anonymous to one
     another and also to everybody else.

i. The e-tender floor shall remain open from the pre-announced date & time and for the
     duration mentioned above.

j. All electronic bids submitted during the e-tender process shall be legally binding on the bidder.
      Any bid will be considered as the valid bid offered by that bidder and acceptance of the
      same by Buyer will form a binding contract between Buyer and the Bidder.

k. It is mandatory that all the bids are submitted with digital signature certificate otherwise

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E-Tender no.- SEBI/HO/ITD/1/20-21/ET/1

        the same will not be accepted by the system.

    l. Buyer reserves the right to cancel or reject or accept or withdraw or extend the tender in full
        or part as the case may be without assigning any reason thereof.

    m. No deviation of the terms and conditions of the tender document is acceptable. Submission
        of bid in the e-tender floor by any bidder confirms his acceptance of terms & conditions for
        the tender.

    n. Unit of Measure (UOM)is indicated in the e-tender Floor. Rate to be quoted should be in
        Indian Rupee as per UOM indicated in the e-tender floor/tender document.

7. Any order resulting from this e-tender shall be governed by the terms and conditions mentioned
   therein.

8. No deviation to the terms & conditions are allowed.

9. Buyer has the right to cancel this e-tender or extend the due date of receipt of bid(s) without
   assigning any reason thereof.

10. The online tender should be submitted strictly as per the terms and conditions and procedures
    laid down in the website www.mstcecommerce.com/eproc of MSTC Ltd.

11. The bidders should upload all the documents required (if any) as per terms of NIT. Any other
    document uploaded which is not required as per the terms of the NIT shall not be considered.

12. The bid will be evaluated based on the filled-in Price bid formats.

13. Canvassing in any form in connection with the Tender is strictly prohibited and the bids
    submitted by the bidders who resort to canvassing are liable to be rejected.

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