Metro's free travel training helped me get to my job - goDCgo
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Tips for Riding Metro for
ree travel People with Disabilities
elped me and Senior Citizens
o my job.
-changing.
r someone with a disability
r Metrorail because they
them. For more information
ing, Contact the Office of
treach at 202-962-2703.
50.173 2/18
All buses are
accessible. Low
floor ramp buses
make it easy for
you to get on and
off the bus. Please
tell the driver if you
need to use the
ramp to get on or
off the bus.
Metro is a convenient, accessible and safe
way for people with disabilities and senior The wheelchair
citizens to get around. securement
area is near the
Learn about accessibility features and front of the bus.
how to qualify for reduced fares in this Wheelchairs and
brochure. mobility devices
are secured by tie
Free system orientations
downs. There is a
Sign up for free one-on-one or group lap belt for safety.
orientation sessions which offer
familiarization with and hands-on training Priority seats
on Metrobus and Metrorail. are located behind
To schedule a session, customers the driver. If you
may contact the Office of Eligibility need priority
Certification and Outreach: seating, it’s
202-962-2703 or okay to ask.
traveltraining@wmata.com
ADA customer service
Digital signs and
Metrobus Operators and Metrorail Station
audio systems
Managers and Train Operators receive
announce stops,
sensitivity training and are trained to
intersections
operate vehicles and equipment when
and transfer
providing Metro services to individuals with
points on most
disabilities.
Metrobuses.
Large symbols Elevators are
on pylons outside equipped with
stations direct you security cameras
to the elevators. and emergency
Raised letters and intercoms to
Braille identify the contact Metro staff.
station and the In-elevator chimes
Metro lines that and audio messages
serve it. announce the
Priority parking elevator’s level and
spaces near the direction it will
the station entrance travel.
are reserved for Most elevators that
vehicles that display only serve two levels
DMV permits or automatically travel
license plates. to the other level.
On escalators, the Lower panels
yellow stripe defines on farecard
the edge of the step machines make
to help customers it easy for
with low vision. customers in
wheelchairs to buy
fares. Instructions at
farecard machines
also are in Braille,
raised letters and
audio.
Answers to frequently asked questions
Who is eligible for Metro’s reduced fare programs?
People under the age of 65 with disabilities (which are medically certified by a health care
provider), senior citizens age 65 and older and Medicare eligible customers UNDER the
age of 65.
How do I get a Metro Reduced Fare SmarTrip® ID for the reduced fares?
Complete an application with certification by one of the health care professionals listed
on the application and return it to Metro. Provide audiogram if hearing loss is 70db or
greater, VA disability disability rating award letter showing a least a 60% service connected
disability, or valid Medicare card and photo ID for Medicare eligible customers UNDER age
65. For an application, please call 202-962-2700 (RELAY/TTY 202-962-2033).
Every station Large signs on the
entrance has one platform wall name
wide faregate to the station and street
make access easy exits, and the
for customers in symbol direct you to
wheelchairs. the nearest elevator.
Other features Emergency
include SmarTrip® intercoms at each
targets located platform are marked
inside the faregates. with a white stripe or
Platform tiles change the word HELP.
from smooth to Use the intercom
bumpy domes to to call the station
alert you that you manager in an
are near the edge. emergency.
Customers who are Instructions are in
blind or have low Braille and raised
vision may use their letters. If you cannot
cane or foot to detect speak, simply press
the change. Lights the button and
flash on the platform knock.
edge when a train
is arriving to assist
customers who
are deaf or hard of
hearing.
How do I get reduced fares as a senior citizen?
Senior citizens, age 65 and older, can purchase a Senior SmarTrip® card for $2.00.
Senior SmarTrip® cards can be purchased at all Metro sales offices and some retail
locations. For participating retail locations, contact the SmarTrip® Regional Customer
Service Center at 1-888-762-7874.
How much does a Metro Disability ID/SmarTrip® card cost?
The cards are free. No fare is preloaded onto the card. There is a fee to replace a lost
Reduced Fare SmarTrip®, $10 for first replacement and $25 for subsequent replacement.
make it easy for
floor ramp buses
accessible. Low
All buses are
Large electronic Priority seats
signs on each are next to the
mezzanine and center train
platform list elevator doors. Audio
outages and shuttle announcements
bus locations. advise you of the
They also display next station.
the destination and Display signs
arrival time of the in some cars name
next trains, and the next station and
service delays. advise you on which
Rail car gap side of the car the
reducers shorten doors will open.
the space between All rail cars have
the car and platform intercoms at both
to make it easier ends of the car;
for people who use the 6000 and
wheelchairs or other 7000 series cars
mobility devices. have additional
Chimes, audio intercoms in the
announcements center of the car.
and a flashing light Use the intercom
above the doors only to report an
alert you when car emergency to the
doors open and train operator.
close. Instructions are in
Barriers between rail Braille and raised
cars prevent riders letters. If you cannot
who are blind or speak, simply
have low vision from press and hold
mistaking the space the call button for
for a doorway. assistance.
Answers to Helpful phone numbers
frequently asked questions Customer Information ...................... 202-637-7000
RELAY/TTY 202-962-2033
If I am Medicare eligible AND under the
age of 65 may I use my Medicare card Customer Relations ......................... 202-637-1328
to get the discount fare? RELAY/TTY 202-962-2033
Yes. Present your Medicare card and valid ID Elevator Status and
Service Disruptions ....................... 202-962-1212
to the bus operator or when buying fare at a RELAY/TTY 202-962-2033
sales location.
MetroReady Travel Training .............. 202-962-2703
How do I get the reduced fare?
Metro Reduced
On Metrobus—Use your Metro Reduced Fare Program ................................ 202-962-2700
Fare SmarTrip® ID or Senior SmarTrip® card. RELAY/TTY 202-962-2033
If you pay with cash, show your valid Elevator Outage/
Medicare card and a valid photo ID card Shuttle Service .............................. 202-962-1825
(proof of age 65 or older) to the driver. RELAY/TTY 202-962-2033
On Metrorail—Use your Metro Reduced Fare Office of
ADA Policy and Planning ............... 202-962-1100
SmarTrip® ID or Senior SmarTrip® card. One- RELAY/TTY 202-962-2033
half the regular fare will be deducted when
you exit.
Is my Metro Reduced Fare SmarTrip® ID
or Senior SmarTrip® card for reduced
fares accepted on other local buses or
rail service?
Yes. ART, CUE, Fairfax Connector, Ride On,
TheBus, AmTrak and MARC accept it.
Where may I buy a card?
Senior SmarTrip® cards can be purchased
at all Metro sales offices, transit stores and
select public libraries in Montgomery and
Prince George’s counties. See wmata.com
for locations.
To find out if you’re eligible for a Metro
Reduced Fare SmarTrip® ID and how to
purchase one, call 202-962-2700 or email
traveltraining@wmata.com.
Elevators at Metro stations
To check the status of an elevator at a specific station before
traveling, call 202-962-1212. You can map your trip online using The
Metro Trip Planner and plot an alternative route in case an elevator
is out of service. If the elevator is not working, you may call 202-
962-1825 (TTY 202-962-2033) to arrange for shuttle service.
You may sign up for the ELstat that alerts you in advance about
elevator outages and service disruptions so you may make
alternate arrangements. ELstat alerts subscribers by e-mail, cell
phone text message, pager or personal digital assistant. Register online at wmata.com
under Rider Tools.
Options if an elevator is out of service
1. Please let the station manager or a Metro employee know if you need assistance or
would like to arrange for shuttle bus service.
2. If you are at a station with a split platform, you may ride to the nearest station with a
center platform. Then return to your destination station but from the opposite direction
to access the working elevator.
3. If you are downtown where stations are closer together, you may locate the next closest
station to your destination with a working elevator. Then you may ride to that station
and exit.
Locations of street level elevators at Metrorail stations
Station Elevator location
Addison Road Central Ave., east of Addison Rd.
Anacostia Shannon Pl. between Martin Luther King
& Firth Sterling Aves. SE; North of Howard Rd.
& Anacostia Frwy.
Archives North of Pennsylvania Ave, west of 7th St. NW
Arlington Cemetery North side of Memorial Dr.
Ballston-MU SW & NW corners of Fairfax Dr. & N. Stuart St.
Benning Road North of E. Capitol St.
Bethesda West side of Wisconsin Ave. at Montgomery Ln.
Braddock Road North side of Braddock Rd. at West St.
Branch Ave East of Branch Ave at Auth & Old Soper Rds.
Brookland-CUA Michigan Ave. & Bunker Hill Rd. NE
Capitol Heights SE corner E. Capitol St. & Southern Ave.
and exit.
Locations of street level elevators at Metrorail stations
Station Elevator location
Addison Road Central Ave., east of Addison Rd.
Anacostia Shannon Pl. between Martin Luther King
& Firth Sterling Aves. SE; North of Howard Rd.
& Anacostia Frwy.
Archives North of Pennsylvania Ave, west of 7th St. NW
Met
Arlington Cemetery North side of Memorial Dr. WASHINGTON METROPOL
Ballston-MU SW & NW corners of Fairfax Dr. & N. Stuart St.
Benning Road North of E. Capitol St.
Bethesda West side of Wisconsin Ave. at Montgomery Ln.
Stati
Braddock Road North side of Braddock Rd. at West St.
Branch Ave East of Branch Ave at Auth & Old Soper Rds.
Foggy
Brookland-CUA Michigan Ave. & Bunker Hill Rd. NE
Forest
Capitol Heights SE corner E. Capitol St. & Southern Ave.
Fort To
Capitol South NW corner of First & D Sts. SE
Franco
Cheverly Columbia Park Rd., south of Rt. 50
Friend
Clarendon Between Clarendon & Wilson Blvds.
at N. Highland St.
Galler
Cleveland Park East side of Connecticut Ave. NW
north of Ordway St. Georg
College Park-U of Md East & west sides of Calvert Rd.
between Rt. 1 & Kenilworth Ave. Glenm
Columbia Heights West side of 14th St. NW at Irving St. Green
Congress Heights North & south sides of Alabama Ave. SE Green
at 13th St. Grosv
Court House Clarendon & Wilson Blvds. at N. Uhle St.
Crystal City North side of 18th St. between Clark Pl. & Huntin
Jefferson-Davis Hwy. Judici
Deanwood North side of Minnesota Ave. NE between King S
Nash & 48th Sts.
Dunn Loring Median of I-66 at Gallows Rd. Lando
Dupont Circle SW corner of Connecticut Ave. & Q St. NW Largo
Eastern Market SE corner of Pennsylvania Ave. & 7th St. SE L’Enfa
East Falls Church Median of I-66 at N. Sycamore St.
Eisenhower Ave Eisenhower Ave. at Stovall St. McLea
Farragut North East side of Connecticut Ave.
between K & L Sts. NW McPh
Farragut West NW corner of 18th & I Sts. NW Medic
Federal Center SW SW corner of 3rd & D Sts. SW Metro
Federal Triangle West side of 12th St. NW between Minne
Stadium
No Smoking No Eating No Animals No Audio No Littering No Dangerous or
Spring H
or Drinking (except service animals) (without earphones) or Spitting Flammable Items
Suitland
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Station Elevator location
Takoma
Pennsylvania & Constitution Aves. NW Tenleyto
Foggy Bottom-GWU On I St. between 23rd & 24th Sts. NW
Forest Glen Georgia Ave. at Forest Glen Rd. Twinbro
Fort Totten Galloway St. NE, east of S. Dakota Ave. Tysons
Franconia-Springfield Franconia-Springfield Pkwy. at Frontier Dr. U Stree
Friendship Heights East side of Wisconsin Ave. at Western Ave. Union S
SW corner of Wisconsin Ave. at Jenifer St. Van Dor
Gallery Place NE side of 7th St. NW, between F & G Sts. Van Nes
Georgia Ave-Petworth East & west sides of Georgia Ave. NW
at New Hampshire Ave. Vienna
Glenmont Georgia Ave. at Glenallen Ave. Virginia
Greenbelt Cherrywood Ln. at CSX/MARC RR Waterfro
Greensboro Leesburg Pike & SAIC Dr. West Fa
Grosvenor-Strathmore East side of Rockville Pk. between West Hy
Montrose Ave. & Tuckerman Ln.
Wheato
Huntington N. Kings Hwy, north of Fort Dr.
White F
Judiciary Sq South side of F St. NW between 4th & 5th Sts.
Wiehle-
King St-Old Town King St. & Cameron St, east of Commonwealth Ave.
Woodle
and King St, west of Commonwealth Ave.
Landover West side of Pennsy Dr., north of Landover Rd.
Largo Town Center Harry S. Truman Dr. & Largo Dr.
L’Enfant Plaza SW corner DOT courtyard, D St. SW between
6th & 7th Sts.
McLean Dolley Madison Blvd. between Old Meadow Rd. &
Colshire Dr.
McPherson Sq SW corner 14th & Eye Sts. NW
Medical Center SW corner Rockville Pk. & South Dr.
Metro Center East side of 12th St. between G & H Sts. NW
Minnesota Ave Minnesota Ave. NE, north of Grant St.
Station Elevator location
Station
in Service Morgan Boulevard Garrett A. Morgan Blvd. & Fieldstone Way
Mt. Vernon Sq SW corner 7th & M Sts. NW
Navy Yard-Ballpark NW corner of M St. SE at New Jersey Ave.
Naylor Road Suitland Pkwy. at Naylor Rd.
New Carrollton West of Garden City Dr., north of John Hanson Hwy.
NoMa-Gallaudet U Florida Ave. & 2nd St. NE; M & 2nd Sts. NE
Pentagon Metro Transit Center
Pentagon City NE corner of S Hayes St.
& 12th St. S
Potomac Ave NE corner 14th St. & Potomac Ave.
north of Pennsylvania Ave. SE
New Carrollton
Prince George’s Plaza South side of East-West Hwy. west of Belcrest Rd.
andover
rly Rhode Island Ave South side of Rhode Island Ave., west of 8th St. NE
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Rockville East side of Hungerford Dr. (Rt. 355)
& Rockville Pike
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Rosslyn East side of N. Moore St. between Wilson Blvd.
& 19th St.
Shady Grove Rt. 355, north of Redland Rd.
Shaw-Howard U NE corner of 7th & S Sts. NW
Silver Spring South side of Colesville Rd. between
East-West Hwy. & Second Ave.
Smithsonian NW corner of 12th St. & Independence Ave. NW
Map is not to scale Southern Ave Southern Ave., southwest of 23rd Pkwy.
Stadium-Armory East side of 19th St. SE between C & Burke Sts.
No Dangerous or
Spring Hill Leesburg Pike between Spring Hill Rd. & Tyco Blvd.
Flammable Items
Suitland Suitland Pkwy. west of Silver Hill Rd.
Takoma Cedar St. at Carroll Ave.
Tenleytown-AU East side of Wisconsin Ave. NW, north of
Albemarle St.
Twinbrook Halpine Rd. & Twinbrook Pkwy.
Tysons Corner Chain Bridge Rd. & Tysons Blvd.
U Street SE corner of 13th & U Sts. NW
Union Station Entrance to Amtrak, east side of First St. NE
Van Dorn St S. Van Dorn St. & Eisenhower Ave.
Van Ness-UDC West side of Connecticut Ave., south of
Veazey St. NW
Vienna Median of I-66 at Leesburg Pk.
Virginia Sq-GMU SW corner of Fairfax Dr. & N. Monroe St.Stadium-Armory East side of 19th St. SE between C & Burke Sts.
Map is not to scale Southern Ave Southern Ave., southwest of 23rd Pkwy.
Smithsonian NW corner of 12th St. & Independence Ave. NW
East-West Hwy. & Second Ave.
Silver Spring
Station South side oflocation
Elevator Colesville Rd. between
Shaw-Howard U NE corner of 7th & S Sts. NW
Station
in Service Morgan Boulevard Garrett A. Morgan Blvd. & Fieldstone Way
Shady Grove Rt. 355, north of Redland Rd.
Mt. Vernon Sq SW corner 7th & M Sts. NW
& 19th St.
Navy Yard-Ballpark NW corner of M St. SE at New Jersey Ave.
Rosslyn East side of N. Moore St. between Wilson Blvd.
Naylor Road Suitland Pkwy. at Naylor Rd.
National Airport Opposite main terminal w/connecting walkway
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Navy Yard-Ballpark NW corner of M St. SE at New Jersey Ave.
& 19th St.
Mt. Vernon Sq SW corner 7th & M Sts. NW
Shady Grove Rt. 355, north of Redland Rd.
Morgan Boulevard Garrett A. Morgan Blvd. & Fieldstone Way
in Service
Station Shaw-Howard U NE corner of 7th & S Sts. NW
Station
Silver Spring Elevator
South sidelocation
of Colesville Rd. between
East-West Hwy. & Second Ave.
Smithsonian NW corner of 12th St. & Independence Ave. NW
Map is not to scale Southern Ave Southern Ave., southwest of 23rd Pkwy.
Stadium-Armory East side of 19th St. SE between C & Burke Sts.
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Spring Hill Leesburg Pike between Spring Hill Rd. & Tyco Blvd.
ammable Items
Suitland Suitland Pkwy. west of Silver Hill Rd.
Takoma Cedar St. at Carroll Ave.
Tenleytown-AU East side of Wisconsin Ave. NW, north of
Albemarle St.
Twinbrook Halpine Rd. & Twinbrook Pkwy.
Tysons Corner Chain Bridge Rd. & Tysons Blvd.
U Street SE corner of 13th & U Sts. NW
Union Station Entrance to Amtrak, east side of First St. NE
Van Dorn St S. Van Dorn St. & Eisenhower Ave.
Van Ness-UDC West side of Connecticut Ave., south of
Veazey St. NWSystem
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Blue Line • Franconia-Springfield / Largo Town Center
Hospital Under Construction
Green Line • Branch Ave / Greenbelt Airport Full-Time Service
wmata.com Yellow Line • Huntington / Mt Vernon Sq / Fort Totten Service operates
Customer Information Service: 202-637-7000 Connecting Rail Systems Monday-Friday
Silver Line • Wiehle-Reston East / Largo Town Center 10:00am - 3:00pm
TTY Phone: 202-962-2033
Metro Transit Police: 202-962-2121 7:30pm - Close
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WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY © 2017
No Smoking No Eating No Animals No Audio No Littering No Dangerous or
or Drinking (except service animals) (without earphones) or Spitting Flammable Items
Station Elevator location
Pennsylvania & Constitution Aves. NWnumbers
Tips for Ri
................... 202-637-7000
RELAY/TTY 202-962-2033
Metro’s free travel People wi
................... 202-637-1328 training helped me and Sen
RELAY/TTY 202-962-2033
get to my job.
................... 202-962-1212
RELAY/TTY 202-962-2033
ing .............. 202-962-2703
................... 202-962-2700
RELAY/TTY 202-962-2033
................... 202-962-1825
RELAY/TTY 202-962-2033
ng ............... 202-962-1100
RELAY/TTY 202-962-2033
The training is free.
The benefits are life-changing.
If you know a senior citizen or someone with a disability
who doesn’t use Metrobus or Metrorail because they
don’t know how, let us show them. For more information
about Metro’s free travel training, Contact the Office of
Eligibility Certification and Outreach at 202-962-2703.
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