Signatory Name: Adairs Retail Group Pty Ltd
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Signatory Name: Adairs Retail Group Pty Ltd
The question numbers in this report refer to the numbers in the report template. Not all questions are displayed in
this report.
Status: Completed
The content in this APC Annual Report is hereby endorsed by the Chief Executive Officer, or equivalent officer of the
organisation.
Yes
5. Industry sector (please select 1 only):
Brand Owner / Wholesaler / Retailer
Packaging Manufacturer
Waste Management
Other - Commercial Organisation
Community Group
Industry Association
Government
Raw Material Supplier
Other:
6. Industry type (please select 1 only):
Food & Beverage
Pharmaceutical / Personal Care / Medical
Hardware
Homewares
Communications / Electronics
Clothing / Footwear / Fashion
Chemicals / Agriculture
Fuel
Large Retailer
Tobacco
Shipping Company
Airline
Other:
7. Please indicate your organisation's reporting period:
Financial Year: 1 July 2012 – 30 June 2013
Calendar Year: 1 January 2013 – 31 December 2013Goal 1: Design
KPI 1: % of signatories with documented policies and procedures for evaluating and procuring packaging using the
SPGs or equivalent.
8. Does your company have documented policies and procedures for evaluating and procuring packaging using the
SPGs or equivalent?
Yes No
Provide details of policies and procedures
Policy Number: QESG 003/02 - Adairs Environmental Policy - Outlines Adairs commitment to minimising our actions
impact on the environment, including our business partners, suppliers and team by reduce our packaging waste footpint
and by encouraging all to reduce, recycle and reuse packaging.
Policy Number: QESG 002/01 - Adairs Environmental, Social, Ethical and Quality Management Systems Governance -
Policy regarding our strategy to implement environmental, social and ethical standards for selection suppliers and
business partners. It also outlines our commitment to the APC and desired outcomes as well as reporting timelines to the
Board of Directors.
Policy Number: QESG 004/01 - Adairs Suppliers’ Social, Ethical and Quality Management Systems Governance -
Outlines the level of accreditation that Adairs required of its suppliers.
9. Of the types of packaging existing at the beginning of the reporting period, what percentage had been reviewed
using the Sustainable Packaging Guidelines (SPG) by the end of the reporting period?
47 %
10. Have any new types of packaging been introduced during the reporting period?
Yes No
11. If yes, of the new types of packaging introduced during the reporting period, what percentage have been
reviewed using the Sustainable Packaging Guidelines (SPG) by the end of the reporting
100 %
12. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 1
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Policy and procedures have been further updated. 1. Reporting at the corporate Board level is ongoing - a
Board reports has assisted in team gaining further traction step higher than the required CEO level reporting.
to adopt SPG and implement further changes to the Reporting to the board on APC initiatives is incorporated
companies handling of packaging, documents and into the board half-yearly.
hazardous materials.
2. Adairs have sourced new carton sizes for its online
store. These cartons are used to send online orders to
customers. This better fit of carton to product decreases
the amount of waste in the customer’s waste stream. This
also decreases the space the orders take up within
transport trucks, making for more efficient use of transport
space.
3. Ipads and smart phones have now been rolled out to
Area and Regional managers and key team members.
This ability to see reports in a wider format has led to
more reports being viewed online instead of being printed
4. All our incoming containers are monitored now and we
make sure that we do not have any plastic strapping over
the cartons as per the policy implimented in last reporting
season.2. Communication to store team. Via a newsletter and an intranet system store team are
notified and updated on any changes to recycling
processes and policies and education/reminder
communication can also be conducted. We are therefore
able to get our message out to more team and increase
awareness of the companies waste management
requirements.
3. SPG review of Bedlinen and Cushions has been 1. Bedlinen packaging as been refined with one new class
undertaken. of product now added that only has material packaging
instead of thick PVC. Reducing the overall average units
of waste by 0.2%.
2. Cushion review resulted in all loose fashion cushions
now being packed in twos inside a carton with no plastic
packaging used at all instead of each being individually
wrapped in plastic
13. Describe any constraints or opportunities that affected performance under this KPI
Limited constraints. Major changes have been made in previous reporting periods. Our ongoing focus on SPG means
that more product has been packaged into fabric hence decreasing PVC waste. Communicating to store team in a
broadcast format policy updates also means our message is reaching a wider audience.
Goal 2: Recycling
KPI 3: % signatories applying on-site recovery systems for used packaging.
14. Do you have on-site recovery systems for recycling used packaging?
Yes at all facilities/ sites
Yes at some, but not all facilities/ sites
No
15. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 3
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Maintain and improve recycle initiatives including 1 Allowing ongoing recycling program at warehouse and
(i) Collection of glass and recyclable plastics office.
(ii) Awareness program including posters
(iii) Paper/cardboard recycling bins at each workstation 2. Maintaining awareness of the items that we can recycle
(iv) Cardboard recycling at the end of each racking isle in within the warehouse and office by ongoing
DC communication with team via newsletters and posters
3. Ensuring store team are using, where available,
recycling facilities on site - either at stand alone stores or
within shopping centres.2. Reducing printing and by product waste of printing. 1. Monitored printer usage at stores and office resulting in
focus being placed on users who are consuming more
paper than average usage expectations. Technology
team notify Managers where usage is above average and
work with the Manager to identify probable cause and
possible solutions.
2. Scan/swipe to print in head-office – has been
maintained and has reduced the number of printed pages
left behind on printers to zero. It is now no longer second
nature to print every document and has become part of
the Adairs culture. Double-sided printing is also now the
norm within the office, and colour or single sided printing
usage is questioned when seen.
3. Recycling of cartridges now occurs organised, taking
the cartridge out of the waste stream and allowing it to be
reused by the manufacturer. In the last 12 months it is
estimated 120 larger cartridges have been sent back to
the manufacturer for recycling from the office.
4. Where possible documents are no longer printed but
sent to store in electronic format via the Intranet.
3. Reuse acceptable products samples and returned items. Adairs has expanded its previous policy of sending
samples and returned items to the Salvation Army to
include samples being able to be used by office team
where not appropriate to send to Salvation Army - i.e.
breakable homewares and decorative furniture items,
instead of going to landfill can now be taken by office
team.
16. Describe any constraints or opportunities that affected performance under this KPI
Limited constrainsts. It is difficult in store where pace is limied to further expand our onsite recovery systems. Adairs is
currently working with the shopping centre landlords to determine if cardboard recovery could be improved.KPI 4: Signatories implement formal policy of buying packaging made from recycled products.
17. Does your company have a formal policy of buying packaging made from recycled packaging?
Yes No
Please explain why not
Adairs acknowledges that it is important to move towards suppliers demonstrating use of recycled packaging. Adairs will
continue to work with our suppliers over the next 12 months to recognise opportunities in this space over the next 12
months. Meanwhile Adairs continues to focus on reducing the use of packaging materials to try for a greater overall win
than using recylced packaging.
18. Is this policy actively used?
Yes No
19. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 4
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Policy has been focused on overall reducing packaging 1. Adairs has investigated and taken the opportunity to
materials. upgrade computers within stores. Old computers will be
recycled by Lenovo instead of going to waste. It is
estimated that this will save 80-100 CPUs from ending up
as hard rubbish.
2. As well as Ipads being used by Regional and Area
Manager, large format smart phones have also been
rolled out replacing smaller screened phones, allowing
team to read reports on devices instead of printing them.
20. Describe any constraints or opportunities that affected performance under this KPI
Adairs recognises that there are many opportunities to reduce the packaging materials used in certain product categories
by eliminating the need of using certain packaging; which is a bigger win than using recyclable materials. For year 2012
and 2013 we are focussing on reducing those packaging materials; as well as encouraging our suppliers to have good
environment practices in manufacturing; and then in 2015 we will put in place policy to buy recyclable packaging, where
possible, on the remaining packaging materials. This is included in our Business Action Plans.Goal 3: Product Stewardship
KPI 6: % signatories with formal processes to work collaboratively on packaging design and / or recycling.
21. Does your company have formal processes in place for collaborating with other companies or organisations on
improved packaging designs and/or recycling which aims to reduce or eliminate waste?
Yes No
Provide details of policies and procedures (including names of policies/ procedures)
Policy Number: QESG 003/02 - Adairs Environmental Policy - Outlines Adairs commitment to minimising our actions
impact on the environment, including our business partners, suppliers and team by reduce our packaging waste footpint
and by encouraging all to reduce, recycle and reuse packaging.
22. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 6
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Work with suppliers’ and other business partners to 1.Adairs was able to eliminate the plastic packaging used
improve packaging design and recyclability. in transporting the majority of fashion cushion ranges.
Fashion cushions are now transported in recyclable
cardboard boxes in units greater than one. Fashion
cushions made up 5% of total units sold in 2013 making
this line a significant contributor to the Adairs waste
stream in store, where the majority of the packaging
would of ended up.
2. Adairs has introduced a new class of product for teens,
that is packaged in fabric material reusable drawstring
bags, instead of thick PVC with metal studs. Reducing the
number of PVC packaging in the general waste stream by
11,000+ units in 2013.
3. The use of bags instead of large cardboard boxes is
still being rolled out within the business from our major
partner South Australia Wool. Usage of reusagble bags to
dispatch online orders will reduce the volume of waste
customers need to dispose of.
4. Adairs top 15 suppliers are now OekoTex complient,
there are a further 5 suppliers being worked with to reach
this goal of being confirming as reaching international
standards of reducing thier enviromental foot print.
23. Describe any constraints or opportunities that affected performance under this KPI
There have been some fantastic opportunities here as packaging is being reviewed to reduce the packaging needed to
transport the goods to the shop floor. With one new range now only coming in reusable drawstring bags instead of
PVC/metal packaging and another having removed the need for plastic wrap we have had some significant wins.KPI 7: % signatories showing other Product Stewardship outcomes.
24. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 7
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Reduce Plastic bags used in Cushion packaging Adairs were further able to build on the solid result of the
year prior to reduce plastic use in cushion transport to
include imported cushions, where the cover is imported in
bulk to a local third party and then filled, reducing
transport volume and plastic use even further that before
to cover nearly 200,000 units sold across the business
over the reporting period.
2. Refine packaging to reduce plastic bag required by We were able to alter the packaging on pillows to include
customer on pillow range. handles; reducing customer’s requirement for a plastic
carry bag for the range.
3. Introduction of LED lighting into new stores and retro 1. All new Adairs stores are being fitted with LED energy
fitting LEDs into some existing stores. saving lighting. Our larger homemaker stores stand to
save 50,000Kwh annually and smaller stores 25,000Kwh.
2. Some stores will be retro fitted with LED lighting as
they come up for refits or where the opportunity exists to
retro fit the lighting.
4. Direct to Customer delivery service Customer orders can now be delivered directly to
customers, reducing transport emissions generated from
transporting goods between stores and from customer
pick up. This removes one whole transport loop out of the
process of fulfilling a customer order. No longer does the
customer have to come to store and then back home, as
goods are delivered direct from our Warehouse to them.
5. Review of carton sizes for online orders Adairs has undertaken a review of packaging used in the
online area and has managed to better match
product/orders to carton size, removeing in the process
one type of carton altogether. This reduces the waste
stream for customers and also allows for more efficient
transport of orders, as less ‘air’ is being transported more
orders can be packed into the same area.
6. Hazardous materials removed A full audit of stores cleaning products and chemicals has
been conducted and a new purchasing policy has been
put in place by our OH&S department to ensure that no
hazardous chemicals come on site to any store.
7. Reuse of marketing posters Marketing posters are now more generic in their message
and stores are required to keep these posters; they are
re-used for other similar campaigns. This has enable
Adairs to reduce the number of posters printed in the last
reporting period by approximately 2,000 units.25. Since the beginning of the reporting period, has your company had any other outcomes related to product
stewardship?
Yes No
If yes, please give examples of other product stewardship outcomes
Further to a whole class of product now being packaged in reusable drawstring bags another 14 other distinct product
ranges have also had packaging designed to be drawstring style.
26. Describe any constraints or opportunities that affected performance under this KPI
Expanding on last year’s comments on the submitted APC report regarding 'Additional opportunities may also be
available from a scan of more lateral stakeholders -logistics, customers...' the creation of a delivery option to customers
of their orders placed in store presented a further opportunity to reduce transport emissions.
Further opportunity exists to develop a non-plastic alternative for customers to use for their purchases.
KPI 8: Reductions in packaging items in the litter stream.
27. Please indicate your progress this year towards achieving your annual targets and milestones for KPI 8
Target: According to your Action Plan, what did you set Actual: What did you achieve?
out to do?
1. Visual review undertaken of Adairs warehouse and office 1. Whilst large bay and container doors are open it was
site noted that smaller pieces of paper and light plastic were
being blown outside.Warehouse now undertake a floor
clean up once a week to remove this litter.
2. Overflow of ashtray at rear door of warehouse identified
and larger ashtray installed.
2. Laundry detergent changed Adairs has changed to using its own brand of laundry
wash in its onsite washing machine. The Adairs range of
detergent is phosphate free.
28. Describe any constraints or opportunities that affected performance under this KPI
Some major changes had occurred in the previous reporting period in relation how we communicate marketing events
with our customers, resulting in some fantastic wins for reducing items likely to end up in the general litter stream.
Opportunity exists for the participation in the recognised Business clean up day.Your Experiences
This section lets you share with us any achievements, good news stories and areas of difficulties in making progress against
your plan and the Covenant goals and KPIs.
29. Key achievements or good news stories
Moving all cushions to be not be packaged in any plastic once filled has greatly reduced the nubmer of plastic bags being
used withing the business.
The introduction of delivery of a customer’s special order direct to customers has removed a whole loop of transport from
the process.
Packaging review of cartons for the online fulfilment business resulted in better designed packaging for the product being
dispatched. It also means less air being transported and overall less transport emissions should result. Also one whole
carton size was removed.
Reusing a number of marketing posters across more than the one campaign, reducing posters printed by approximately
2,000 units over the last 12 months.
The top 15 suppliers are now OekoTex complient, there are a further 5 suppliers being worked with to reach this goal of
being confirming as reaching international standards of reducing thier enviromental foot print.
Moving to large format smart phones has increase teams ability to view reports online instead of printing them.
30. Areas of difficulties in making progress against your plan, Covenant goals or KPIs
Changing roles of team members across departments and team members leaving has made it harder for us to get some
traction on specific product changes. As team are not as familiar with the new product they are dealing with it takes them
more time to understand and identify opportunities for change.You can also read
