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J&I
Our charity Helpline Officers
champions sets Sail honoured
pages 5-7 page 15 pages 16-17
THE MAGAZINE
FOR THE J&I FAMILY ISSUE 9 • FEBRUARY 2019
Simply
the best!
WELCOME FOCUS ON OUR AASC CONTRACT WIN
Winning the new Asylum Accommodation and Support Services Contract (AASC) is huge
Exciting times ahead Wow, what a start to the year the J&I family has had. On 8
January I signed the contract for the new AASC bid which we
for Serco. It involved between 20 and 30 people at any given time and took just over a year
as our family is growing won for both the North West and the Midlands regions. to secure. J&I and you thought it would be great to hear first hand from some of those
involved in the process – here are their verdicts, warts and all…
We have another bumper edition of J&I and you Worth £1.9 billion over 10 years, this is the biggest contract
Serco has won in its history. Needless to say, I’m immensely
Hard work pays off with huge win…
magazine for you, with so many exciting things
happening. Our family is growing, which is fantastic proud and would like to thank Alan Stannard, Jenni Halliday
for us all and the future of J&I. and all our colleagues who worked tirelessly on the bid.
However, it is with a sad heart that we will be losing our
But, as always, you find time to think about others colleagues from Scotland and Northern Ireland as we were JENNI HALLIDAY Contract Director
and how we can improve things or make a difference. unsuccessful in retaining it. They will transition to work under
Our charity pages are humbling – well done to you all, Mears Group, the new supplier. We are committed to working First of all, a huge THANK- could understand what the have lost count of the
please keep the stories flooding in. On our HSE page with you to ensure a smooth transition. YOU to all of you for your text frontline staff did. There were number of times I was asked:
we have focused on the “E”, Environment, and some messages, emails and phone times when (quite rightly) the “Have you heard yet?”
of the great work we do alongside our FM colleagues This year is going to be huge for us with further bids calls congratulating us on the solution team challenged
happening, you can read more about this on pages 10 and AASC win in the North West how we did things, but I do Day after day, week after
to make a difference to the areas we work in – not only week until December 21 we
recycling, but saving money by changing the way we 11 where Steve Wheeler outlines our plans and we hear from and Midlands and East of have to admit it sometimes Jenni Halliday
his team. If you would like to become involved as part of a England regions. felt a little bit like they were waited in anticipation that it
do things. was going to be that day. I
bid team, please put yourselves forward, you can read more telling me my baby was ugly.
It’s great to have a feature on a different area of the about the experience on the following pages from some of Obviously, I am absolutely can only describe this part as the COMPASS contract in
Now this was not a good
Serco business, so thank you to Faye Shaw, MD of our operational colleagues who were drafted in for the AASC delighted with the wins. an emotional roller-coaster. creating the platform for
feeling when I know how
Corporate Shared Services, for giving us an insight bid. It’s hard work, with some late nights and time spent away However, I have a very Not sure I could go through us to be successful in both
hard the COMPASS team
into her world and sharing the improvements they from home and often taking you out of your comfort zone, heavy heart in that I am not something like this again. retaining our North West
has worked to turn round the
are looking to put in place to make things easier for but I promise you it will broaden your skill set and open you retaining my team in Scotland Region and winning the
contract. But I soon got over The two-week period over
ourselves when we need to use their services. To be up to new and future opportunities. and Northern Ireland. We Midlands and East of England
myself and started to see how Christmas, knowing what
fair, without them we wouldn’t get paid! will ensure we exit with Region, who I look forward to
the solution was developing. we had won but being in
Before I sign off, I can’t go with saying how proud I am of excellence and continue to welcoming to the J&I family.
So, on to our competition winners from the last you all. I recently had the pleasure of spending time with our support our people in every What I found invaluable the “standstill period” AND
having to put on my poker I have the same feeling for
magazine. Congratulations to Lyndsey Hall, Admin Pulse Award Global winners and those teams nominated way so they can transfer as was being able to provide
face was difficult. How my my team in Scotland and
Support Officer from HMP & YOI Doncaster for across the J & I family. We had more than 99 nominations smoothly as possible to the subject matter expert (SME)
relationship managed to get Northern Ireland. In lots
identifying the Facemash as 1. Penny Garnett, 2. which, considering when I joined in 2015 we had only nine new provider. support to the bid to ensure
through the bid cycle and of ways, the two contracts
Ian Johnston, 3. June Ward and 4. Darren Davis. submissions, shows we have come a long way in appreciating we captured best practice
For the first time in my career those last two weeks before worked together and failure
The hidden words in the crossword were “Happy each other and the great work we do on a daily basis. When from the existing contract,
I have been on a journey the big announcement is a to retain this region is in no
Christmas” and the lucky winner is Roseanne spending time with some of the winners, the comment “I was and to ensure we voiced
where we were bidding for miracle. Thank you Sarah way reflective of everyone’s
Williams, Scheduling and IMB Clerk at HMP just doing my job” came up so many times. What you all do any lessons learned so as
the re-procurement of our Parkinson for your patience hard work and unfailing
Thameside. Your £25 vouchers will be winging their is remarkable, looking after people placed in our care at the not to fall foul again going
new contract alongside and understanding (I’m not dedication. I know that
way to you both. most vulnerable times of their lives – you’re the reason I love forward. Though what I didn’t
continuing to deliver the sure she could go through it this attitude will carry our
As always, keep the stories coming in via your Comms this job. Thank you for tell the supporting SMEs Scotland and Northern
everything you do. existing one. again either!).
Champs and enjoy the read. was how many storyboards Ireland colleagues through
The control freak in me they would have to write I am immensely proud of any challenges they may face
Julia Rogers
wanted to ensure I was across for the responses to the what we have achieved on in the future.
OUR NINTH EDITION FEATURES: MD J&I
both. Surprise! Along comes Invitation to Tender (ITT).
a little thing called “Ethical I can’t recall it being too LISA DYSCH Property Operations Manager
How we won the AASC contract 03
Walls”. Apparently, breaching often that they thanked me
Back in November 2017, I was
Big year ahead for Bid teams 10 this agreement is not an for the opportunity to be
given the opportunity to join
option and so it made things on the bid team during that
the AASC bid team. And I
Armistice Day centenary marked 13 somewhat difficult and not part of the process! Funnily
really was very excited. Firstly,
as straightforward as I would enough, they did thank me
Focus on Corporate Shared Services 14 it meant I could help shape
have liked. First hurdle of for the opportunity when the
how the future contract
many to come, but we got NW and Midlands win was
EPFs are a big hit 18 would be delivered and
ourselves to a position where announced on January 8.
secondly, I had never been on Lisa Dysch
Trained colleagues are here to help 21 we were all comfortable. a bid team before, so it was
So, our Best and Final Offer
When the bid team started to (BAFO) was submitted and a great chance to learn new
Competitions 24 we waited with bated breath skills and experience.
form, many of them were new solution architects and
to COMPASS, so I spent many for the very long-awaited steering groups (and don’t
Plus, much more The launch of AASC
an hour briefing them on the outcome of our submission. get me started on the sheer
introduced me to the
mechanics of the COMPASS November 29 was volume of three-letter
Please enjoy the read and provide us with feedback, not only on this edition but on what you would like in future daunting world of black hats,
publications. And if you have a story, please send it in to jandifeedback@serco.com. contract, organising visits announcement day. Well that
investment committees, ● CONTINUED ON PAGE 4
out into the field so they came… and… went again. I
2 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l3
FOCUS ON OUR AASC CONTRACT WIN FOCUS ON CHARITY
LISA DYSCH CRAIG KAY Demand & Capacity Manager ALAN STANNARD We take a look at more of the great things our people have done for charity…
Property Operations Capture Lead – AASC
When I was first asked if documents, not to mention Behind Brave The Shave at
Manager
I would spend the next 12 the internal governance that Bidding the AASC HMP Dovegate
● FROM PAGE 3
months on the bid team for underpins all of this to keep contracts was very HMP Dovegate “Braved the
acronyms). But in time, and the new AASC contract I was us on track. Late nights and challenging and asked a lot Shave” to support a former
with the help of a great bid quite enthusiastic and up working away from home of everyone involved. colleague with cancer.
management team, these all for the challenge. My initial became the norm, but the
became part of daily life. There were many late nights, Margaret Wright, a former
thoughts were how bad can vision of potentially winning
many weekends checking Security Officer, retired
it be? We couldn’t possibly Serco’s biggest ever contract
As SMEs, we were asked Craig Kay
answers and writing up in March 2018 and was
repeat the same mistakes kind of keeps you awake at
and consulted on everything information packs, and diagnosed with breast
from the COMPASS bid in night regardless.
COMPASS related. The far too many takeaways cancer in July.
2012 and if I can play a part in
challenges and questioning Working on the bid promotes done efficiently. I would consumed in the bid room
ensuring we don’t, then I’m in. With chemotherapy needed,
on the current delivery were agile working, which allows recommend anyone working as we worked our way
sometimes difficult not to Margaret was afraid of losing
I didn’t really have any maximum flexibility and on a current contract that through the proposal.
take personally. There were her hair, so her daughter
expectations going into the minimum constraints. The is coming up for renewal
lengthy discussions and This is one of the largest Julie Pratley, who works in
bid, but what I didn’t envisage fact we could experiment and to join the bid team should
heated debates on how the and most complex bids we, HMP Dovegate’s Intel Unit,
is that we would need to apply new ways of working the opportunity arise. I feel
contract would be delivered as a business, have ever told her mum she would
write three million words was fantastic and eliminated having SMEs on the bid team
– how, who, where, when, for submitted, but what shone also shave her head – and
and submit more than 2,500 the barriers of getting work adds significant value.
what price. Lots of meetings, through from everyone raise money for charity at the
conference calls, workshops, involved throughout the same time.
WAYNE ROBERTS Service User Welfare and Partnerships Lead
modelling and re-modelling. process was a commitment Julie’s colleagues also Julie Pratley and her
When Jen first floated “your baby is ugly”. best possible bid, working to delivering the best showed their support, with mum Margaret Wright
And then came the writing, proposals we could, while
136 questions per region, the idea of joining the bid ridiculously hard and at six of them also having their
We realised we would all always focusing on the need heads shaved to raise more
requiring 136 responses team for the AASC contract, times, crazy hours.
have to accept criticism on to deliver the best service than £1,700 for Macmillan
averaging 3,000 words. Did I didn’t need to give it
the work we were producing, If anybody asks me whether to the asylum seekers in our day and was overwhelmed Dovegate friends and work
we sign up to this? Where much thought. I hoped my Cancer Support.
but that we shouldn’t take they should join a bid team care. by the support she received colleagues. A chocolate
do we start? But, armed experience of working on the
any offence and that it was I would wholeheartedly Margaret attended on the from around 200 of her cake was also raffled.
with training and guidelines asylum contract (in its many Despite all the hard work,
just part of the process to recommend it, simply for the
and supported by the bid guises) since 2002 would there was hardly a cross
ensure we delivered the best experience. If anybody asks
writers, we set off on a bring some benefit to the bid word from anyone, even in
possible bid. This advice me to do it again, I would
painful, intense but highly and, with a bit of luck, I could the middle of the night as
came in very useful when we have to give it some serious
satisfying journey. work for the same company we uploaded hundreds of
discovered the volume of thought – I wouldn’t want
across two contracts for the documents under increasing
Did I enjoy the experience? writing we would have to do to risk my 100 per cent win
first time. time pressures.
Would I do it again? Would and the very short time we rate. Maybe in another 10
I recommend it? There were Despite being told had to do it in (I wrote the years…! It was a pleasure to work
a few times I might have consistently that this was equivalent of a full novel in with the entire team to bid Roz Oliver is shaved by Craig
answered this differently. the “biggest bid Serco two weeks). and win these enormous Pratley, Julie’s husband Carl Wright Paul Proctor
When I was stuck in traffic had ever worked on” and contracts, and I am very
During the various reviews
again on the M6 or working how “significant” and proud to have been part
of the writing that followed Selfless and caring bride to be Emma
late to meet submission “transformational” a winning of the ongoing story of
(Pink, Red, Amber, Green, Gregory from HMP Lowdham Grange
dates or staring at a blank bid would be, the biggest COMPASS moving into the
Gold) it’s fair to say we all had braved the scissors to have 15 inches cut
screen trying to answer a pressure to be successful on new world of AASC.
plenty of ugly babies! But, from her crowning glory.
question. this bid was the pressure I
following numerous rewrites,
put on myself and a desire to Emma explained that the hair will be given
But there was also banter we ended up with a set of
continue the fantastic work to the Little Princess Trust, which will go
and laughter and care and responses everybody was
we have carried out on the towards a wig for a young girl “who will
I even managed to give up happy with.
COMPASS contract. hopefully love her new hair, just as
smoking during the process. The thing I will remember
The best piece of advice much as I did,” said Emma.
So yes, it’s been a roller- most from my time on the
coaster and a somewhat we received early in the bid “I’m still in shock, as I’ve never
bid (apart from winning,
emotional ride, but yes to all process came from Neil had short hair before, but
obviously!) is the amazing
these questions. Spurway, Chief Solutions what’s important is a little
team we worked with. We
Officer, who explained that girl will be over the moon and
Jen Halliday, I thank you for all came together and
when you are part of a bid rocking her new wig, probably a
the opportunity. gave everything we had to Wayne Roberts Alan Stannard Emma Gregory before… during… … and after
team you must accept that lot better than I ever did!”
ensure we produced the
● MORE CHARITY ON PAGES 6 AND 7
4 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l5
FOCUS ON CHARITY
PECS colleague Charlotte
Liddell at Kingston Crown
Court organised a charity
raffle in aid of armed forces
charity SSAFA and animal
charity Blue Cross.
There were some great prizes
including Nandos vouchers,
chocolates, perfumes and
a £100 Specsavers voucher,
with more than £700 raised to
be split between the charities.
The most recent group of Prisoner which they can lend a hand and make a HMP Kilmarnock,
Custody Officer recruits at HMP difference. said: “I am fully
Kilmarnock provided some valuable committed to
help to Whiteleys Retreat, a haven based Whiteleys were delighted to take up
ensuring we give back to
near Alloway. their offer of help, as they rely strongly
Members of the community in which we work, and in
on the community to help carry out
Edmund Christie with some of the the Kingston Whiteleys provides free, short, which most of our employees live.
essential works on their substantial
youngsters on his Kids Corner show Crown Court
therapeutic breaks for children and their 30-acre site. “I am very proud of this group of new
team
families with cancer and life-altering recruits, who have given up their time
illnesses. A group of 23 recruits happily gave their
to help such a worthwhile centre.
Edmund Christie from boost their confidence and with Kids On The Green, a energy and enthusiasm to some much-
As part of their induction into Serco and Corporate social responsibility is high
HMP Thameside owns a self-esteem. charity created for children needed groundwork and repairs and
HMP Kilmarnock, each group of new on our agenda at HMP Kilmarnock and
radio station called Love The following the Grenfell enjoyed every minute.
For their efforts, they receive trainees set out to find a worthwhile we will continue to strive to support our
Beat Radio. a certificate, a new book, Towers disaster. Michael Guy, the Contract Director at local community where we can.”
cause in the local community, with
His flagship show is Kids’ a bookmark and a sticker. If you would like your child
Corner, where children read Their photos are taken and to take part in the show, go CCM Stacey Kirby (Hatfield women. After talking it delighted with the idea. What do you do when
their books live on air. The put on all social media and to www.lovethebeatradio. Remand Court) PECS through with friends and In addition to essential Santa rings the Absence
aim is to encourage children the station’s website. com and select the Kids’ wanted to set up a Christmas family, Stacey decided to take products, donors were Line and you have more
to read more and in turn, Edmund is also working Corner tab for all the details. charity drive with a difference, the plunge and approached encouraged to include than 100 children waiting for
so a Facebook post about an Operations Manager a Christmas card for the presents?
Australian charity initiative Michelle Harper-Thomas with recipient, to let those women
Throughout 2018, myself We as a football team run by one of the prison’s After the game, when we called It’s In the Bag proved the idea. You call on Santa’s sister of
and two others from HMP and close friends thought Physical Education Officers told AC Wollaton’s manager know someone is thinking of course!
just the thing. Michelle helped Stacey set them and cares about them.
Lowdham Grange’s Facilities the best way to help our Alistair McLean. Roberto what the cause was
The concept is simple: find a up the initiative, called Love Education Manager Nancy
team, Jamie Humphries and friend was to set up local On the prison side we had for and why we were doing Donations started to roll in,
handbag you no longer use, in a Bag, and advertised it Elkins stepped up and filled
Alex Clarson, raised funds fundraisers and awareness a mixture of facilities staff, these events, he donated a bags were filled to bursting
fill it with essentials such as throughout Area 2. With the Santa’s boots just in the “St
for the Teenage Cancer events. managers, wing officers, further £1,000 to the trust, point with donations and
shampoo, sanitary products, additional help of CCM Anne Nick” of time.
Trust, writes James Davis. We started off with an teachers, non-operational which myself, the organisers some even had extra special
and the Teenage Cancer face wipes and tissues and it Gray (Luton Magistrates expensive treats inside. Once Here she is pictured with
inflatable 5k run. This event and operational staff. will be donated to vulnerable Court) and DCCM Carra
At the start of last year, our Trust are very grateful for. all collected, Stacey and Mrs Christmas, Bev Fearn,
was set up and arranged We gave £10 per person Fisher (Peterborough
secretary for the Saturday Michelle met Denise from who does a fantastic job
through my local football to play in the match and The last event of the Crown Court), Stacey went
football team was diagnosed Stepping Stones and Diane in organising this seasonal
team, Calverton Miners’ Leica Fleetham and Lorna year saw us do an advent on Facebook asking for
with testicular cancer, which from SAHWR to hand over event for the children of
Welfare FC. Everyone who Weetman arranged a raffle calendar and selection box donations, while posters were
then spread throughout 86 bags, plus some extra colleagues at the prison.
ran in this event was given – a further £500 was bagged collection for the patients on displayed in courts
his body – he was 19 at the a sponsor by the charity to for the trust. wrapped presents donated
time and the doctors gave the Teenage Cancer Trust and depots across the
go out and raise funds. This by HMCTS staff from
him a 50 per cent chance Next, my Saturday and ward. contract.
individual event saw us raise Peterborough Courts.
of survival. After several Sunday football sides We also presented a cheque Stacey liaised with two local
more than £1,000. joined forces to face a It was a truly monumental
months of chemotherapy for £2,790 which we had domestic violence-based
For the second event, we set charity-based team called Michelle Harper-Thomas, left, effort from everyone and we
and medication, he has raised throughout the year. charities – Stepping Stones
up a football match between AC Wollaton. Again, we all and Stacey Kirby handing over would like to thank Stacey
managed to pull through I’d personally like to thank in Luton and St Albans and
the staff at HMP Lowdham donated £10 per player and bags and presents to Diane and all those who helped by
and is now back working everyone who helped and Hertsmere Women’s Refuge
Grange and local side we played under the lights at from St Albans and Hertsmere donating and collecting these
and back involved with the donated in these events. Women’s Refuge (SAHWR) in Hertfordshire
Avenue Car Sales. This was Calverton’s home ground. bags for such a worthy cause.
football team. – who were absolutely
6 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l7
FOCUS ON OUR AWARD WINNERS
PULSE AWARDS
The Pulse Awards are always a
Our amazing award winners go above and beyond to deliver our Serco values
highlight in the Serco calendar and
in 2018 we can say the J&I family
certainly shone brightly – we had 99
nominations across our Contract, the
best EVER.
The awards showcase our values of
Care, Pride, Innovation and Trust and
we deliver against these by giving
superb services to the people in our
care.
In 2018, we had seven Divisional
Colleagues at the Manchester afternoon tea…
Winners who attended an event
hosted by CEO UK & Europe Kevin
Craven at the Botanical Gardens in
Birmingham.
Kevin said: “The Pulse Awards
are always the highlight of the
year for me as they are a fantastic
opportunity to recognise our
colleagues who go above and
beyond in delivering vital public Representatives of the Caribbean Support teams Tracy Crompton with Kevin Craven, left, and Rupert Soames
services every day.
“We have a unique culture in Serco GLOBAL AWARDS Terence Wicker and of days, changed his views. the make-up of cell blocks’
– we’re passionate about doing the Marion Rising, Prisoner constituents. A fantastic
Serco CEO Rupert Soames Escort and Custody Dave Oakes, Damiene
right thing and behaving in the right example of innovation. … and in London
celebrated our Global Services Britton and Tim Kear,
way. Awards winners following HMP Ashfield Tracy Crompton,
When a distressed young
“There’s no better way than the Pulse the Leadership Conference offender entered their When Dave and Damiene COMPASS North West J&I AFTERNOON TEAS HMP Dovegate, HMP
Awards to showcase how our people in January. We had five care at Chelmsford Crown had an idea for an There wasn’t a dry eye in the Lowdham Grange, HMP
live our values in the way they work, fantastic winners. application to help security house when Tracy collected As always, MD Julia
Court, Terence and Marion & YOI Doncaster and
delivering superb public service staff understand offender her award. She cared for Rogers likes to take the
The Caribbean Support listened to his story and COMPASS NW.
every day and making a positive relationships, they came a service user who had opportunity to spend
teams provided him with the
difference to people’s lives.” to IT Manager Tim. Tim terminal cancer, arranging time with all our people Both events were
You will have read about support he needed. During
developed this into the a hospice place for her and who were nominated. So, supplied with delicious
Trust Awards this in previous editions of his trial, they gave up their
MORAL (Managing visiting her, even on her for those who didn’t win savouries and cakes and a
J&I and You. We deployed lunch breaks to chat with
l The Caribbean Support teams, Offenders’ Relationships, days off. When the service a Divisional or a Global chance to mix and mingle
132 people over a year to him and advise him on how
Justice & Immigration Associations and Location) user passed away, Tracy Award, she hosted with other people from
make improvements and to manage going forward.
process and application, organised an appropriate afternoon teas in London different contracts. Julia
l John Martindale, HMP & YOI support our colleagues They gave him belief in Terence Wicker and Marion Rising
which hugely reduces the Islamic funeral with the local and Manchester in took the opportunity to
Doncaster overseas. himself and, over a period
time taken to understand mosque. January – a further event speak to every individual
l Sarah Amin and Darren Rough, will take place later this and thank them for the
John Martindale, HMP
COMPASS SNI team month in Glasgow. work they do on a daily
& YOI Doncaster
Care Awards Last year, when a group of basis.
The London event
l Tracy Crompton, COMPASS 20 intoxicated prisoners was held in Browns in Those who attended felt
North West started attacking two Victoria and attended valued and appreciated
other prisoners with pool by Contract Directors and spoke of their
l Zafar Miohammed, COMPASS
cues, mops and brushes, and their teams from passion about
l Terence Wicker and Marion John put himself in the Yarl’s Wood, PECS, working for
Rising, Prisoner Escort and line of fire. He protected HMP Ashfield and Serco, a
Custody Services the two prisoners and HMP Thameside. The great time
Innovation Awards escorted them off the cell- Manchester event was had
block for treatment, while John Martindale, centre, with Rachel Oleisky who nominated
l Dave Oakes, Damiene Britton and was in Malmaison, by all.
simultaneously containing Left to right, Tim Kear, Damiene Britton and Dave Oakes him and HMP & YOI Doncaster Director Jerry Spencer
Tim Kear, HMP Ashfield with colleagues from
the situation.
8 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l9
FOCUS ON BUSINESS DEVELOPMENT AND GROWTH
2019 is a huge year for business development
and growth in J&I. Here, Steve Wheeler, decision on the winner due Gatwick Immigration is due to be re-competed five years, together with Serco, with outside specialists across business units. Some
around December. Removal Centre: using in 2020. The Scottish these six large resettlement recruited only where important changes were
Strategic Growth Director, looks at the key our Yarl’s Wood expertise, competition will run from prisons, there are also re- absolutely necessary to plug made in November to allow
activities through 2019 and introduces us to Home Office Satellite we bid this in 2018 but the March to September this competes due of four of the important gaps or provide us to retain this expertise
Tracking (HOST): a new
key members of the team… service to provide tracking
customer chose to cancel year, with the winner being existing privately-run prisons, unique skills. in J&I. As a result, various
the competition while it announced around January including ours at Lowdham members of the Solutions
and monitoring services for reconsidered its IRC strategy. The bids are always led by a
2020. Serco has previously Grange and Ashfield. In the team (who design how we
Big year ahead as Bid foreign national offenders,
who are non-detained and
living in the community but
A new competition is
expected to be run between
operated all of the UK
contracts and we are keen
following five years, a further
seven privately run prisons will
Capture Lead from within J&I
with important input from
will use the tools, people
and processes to operate
teams target contracts March and September with to re-enter the market with be re-competed. various J&I subject matter
the contract) and a number
subject to deportation orders. a contract award in spring experts. Our Capture Leads
new, specially developed of Senior Bid Managers (who
2020. We remain keen to be equipment. We have also been are already well known around
This would support manage the bid process) have
The biggest news has to be involved. considering whether to bid J&I – Alan Stannard (AASC),
PECS Gen IV: the re-bid of our immigration enforcement been transferred into J&I to
the AASC contract which we Wellingborough on the Probation Community Simon Thomas (PECS), James
existing Prisoner Escorting across the UK. First stage specialise in our bids.
Scottish Electronic Resettlement Prison: the first Rehabilitation Companies Wilkinson (HOST & Scottish
were awarded on 8 January. and Custody Services contract bids were submitted in Monitoring: as with HOST, of six new prisons announced which would be competed EM), Steve Hewer (Gatwick) At the same time, we have also
This is huge, not only for the which moves prisoners January. Negotiations this re-bid is viewed as by the Ministry of Justice. across the second half of the and Graham Blair (Prisons). recruited Alan Kittle Associates
J&I family, but all of Serco. The between police stations, continue through to spring part of a suite of tagging This 1,600-place prison is year. to lead our bid writing, working
Serco team worked brilliantly prisons and the courts. then equipment testing The rest of the team on each
opportunities in the UK. being competed from May to closely with the UK&E Bid
on our bid throughout. before a final bid in August. The Bid teams to pursue these bid are drawn from across
The main bidding work This also includes the main September with the winner Writing team. How we write the
Announcement of the winner England & Wales electronic opportunities are assembled UK&E and have previously
Our other bids in 2019 are: continues through the first half announced around the end bid response is key to scoring
will be around January 2020. monitoring contract, which from across J&I and the rest of moved from bid to bid
of 2019 with the customer’s of December. Over the next the best marks.
Meet the team
Steve Wheeler has previously worked for two international sales companies and Matthew Preston Serco, he has worked in Business Development as a Solutions
STRATEGIC GROWTH DIRECTOR had a long and prestigious career with the Royal Mail working SENIOR SOLUTIONS LEAD Director and a Bid Director, been Transformation Director for a
with Buckingham Palace, Palace of Westminster, directly with all major new contract mobilisation and Contract Director running
I joined Serco from Central Government in three political parties and across central government. Matt joined Serco in 2012 and currently works our London Borough of Southwark and London Borough of
2009, having spent the previous 30 years in on PECS IV. In a former life, he worked as a Richmond contracts for a number of years.
a variety of senior policy and promotional teacher, in a windmill factory, for the Prison
Kirsty Ross
roles across many Government departments. Service and for a small IT consultancy before
J&I ADMINISTRATOR Alan Kittle
During this time, I advised various Ministers deciding that bidding was a relaxing way to make a
SENIOR WRITER
and was customer for a number of procurements. I Kirsty joined Serco in October 2003, working living. He has previously worked on bids across UK & Europe,
was also involved in the renegotiation of hugely loss-making as a PA to the Communications Director. She most recently for an extended period working on opportunities Alan is the Senior Writer for Kittle Associates
Government contracts for nuclear clean-up that dwarfed even gained experience working on the acquisition in defence. and will be leading the overall team. He
COMPASS or PECS. of ITNET and joined the transformation team established the company in 2014 after
Since being at Serco, I have held several business
based in Birmingham for five months in 2005. Harriet Broadfield spending 19 years in the Home Office, the
After a short career break, being a stay at home mum, she SENIOR BID MANAGER last seven of which included acting as Serco’s
development roles and worked on bids of varying scale and
returned to Serco in September 2013 where she took up her customer for the operation of immigration removal centres.
complexity. I have overall responsibility for our growth strategy Harriet was the Senior Bid Manager on
current role as J&I Administrator supporting the Strategic
and for the execution of our key bids. I love the vibrancy AASC bids in 2018. She has more than 17 As a team of bid writers, Kittle Associates have been supporting
Growth Director and the Bid teams that report to him.
of J&I and feel genuinely excited about the opportunities years’ experience of bidding – starting at Serco for the last two years on various projects. The new
immediately in front of us. These have the potential to Capita in 2001, moving to Serco (Home Affairs arrangement cements the relationship further to provide
transform not just J&I’s business but that of Serco overall. Alison Bastow long-term support. Their offices are in Henley-on-Thames in
Technology in Gloucester) in 2008, then on to
SENIOR BID MANAGER
QinetiQ in 2014 before returning to Serco in 2017. Oxfordshire, and the team includes writers, researchers, an
Colin Brown Alison started her Serco career as a PA in Over the course of her career, she has worked on many and account manager and an administrator.
STRATEGIC GROWTH MANAGER Citizen Services 14 years ago. After moving varied bids including BBC television licensing and teachers’
to Bid Management, she progressed through pensions at Capita, European Space Agency and Home Office The Strategic Growth team also includes:
Colin joined Serco in July 2017 as an Account
the ranks to become a Senior Bid Manager last cyber programmes at QinetiQ, and RAF Fylingdales at Serco.
Manager working with the Ministry of Justice Katie Lloyd, Senior Bid Manager on Gatwick IRC. Worked on
February.
(MoJ). He has since moved into the role of the previous Gatwick bid and has extensive bid knowledge
Strategic Growth Manager supporting the J&I
Dave Lester
She has worked on some of the large back office local authority across Serco including for Police services.
SOLUTIONS LEAD
Strategic Growth Director with the resourcing and contact centre contracts. She has also worked across
and management of bids, governance, performance Gary Mills, Solutions input on PECS. Previously in Serco
defence and completed a short stint in Sydney working with The Solutions Lead on HOST, Dave
reporting and opportunity management via Customer Consulting, he also worked on the Home Office immigration
the ASPAC team on the Arthur Gorrie Prison bid. This gave her has spent the past 18 years working on
Relationship Management, while continuing to perform some escorting bid and London cycle hire.
great experience for moving into her current role on our Prisons outsourced services and technology enabled
of his previous account management responsibilities. Colin Bidding programme. transformation in bids, projects and delivery. At Ian Scrupps, Solutions and SME input on AASC and PECS.
10 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l 11
Second festival planned Stock solutions
after event’s success are a black
Reading Consultant David Sirens to start a wide-ranging
Kendall and Librarian Tom
Barker organised HMP
discussion on what it means to
be free.
belt winner
Ashfield’s first arts and The COMPASS team of Luke Collier,
Prudence Staites makes things
literature festival, Ashfest. Jamie Bailey, Niaomi McMurrie,
out of chocolate, including
Ashleigh Large and Craig Kay – led
The three-day event attracted a portrait and a record that
by Ed Jervis – has just completed a
artists and authors from a plays! In the newly refurbished
major operational excellence black
range of disciplines, including bakery, she took 15 men
belt project.
pianist Clare Hammond through the construction of a
(BBC Radio 3 young musician hamburger made of fondant The project was designed to look at
of the year), writer Erwin and sugar. The men really how Serco stocks the properties on
Cell workout
James (editor Inside Time) enjoyed the workshop and the portfolio and how the inventory
and author LJ Flanders (Cell appreciated the opportunity items are managed.
Workout). The 18 events were to do something outside their
attended by a third of the normal routine. The team designed a range of
prison population. The closing event was solutions to make sure the new
Poet and comedian Mr Gee with Michael Darlow who processes and systems became
Tom Barker said: “Part of spent an afternoon in the directed two episodes of the established and adopted by all
the rationale behind the library with a group of 20 groundbreaking documentary field teams. The field teams are
festival was to provide the prisoners. His focus was on series World At War in the now doing an excellent job and
men with time and space for breaking through the barriers 1970s. Michael spoke about making sure the correct levels of
reflection and maybe even we sometimes put up to the episode on genocide. Not stock are used while, at the same
the inspiration to think from a protect ourselves and get the easiest subject to end a time, ensuring complete contract
new, different perspective.” to “true talk”. As a former festival with, but strangely it compliance and continuing to look
joke writer for Russell Brand, proved as inspiring as the first after the service users.
This was clearly realised in his tales of life between LA
philosopher Andy West’s event. Michael spoke of the “I am so proud of the COMPASS
and London were hilarious, painstaking work done to get
thought experiments but also sincere stories of team. They are an incredible bunch
examining questions interviews with both victims of people who continue to deliver
someone trying to work out and perpetrators of the Nazi
emerging from Greek who they were and their unbelievable results, no matter how
mythology. The first group death camps. It was a sombre hard their environment is,” said Ed Next to the memorial, left to right,
place in the world. The men hour, but all felt enriched by
discussed which of the warmed to him and began to Jervis. Iman Mohumed Miah, Rupert
seven deadly sins they the experience of someone Soames, Reverend Anja Thomson
open with their stories – each Mr Gee
who connected us with history “There is no way we could deliver
would eradicate from the and Sir “Dusty” Miller
shared something profound and made it real for us. a result like this unless the people
world if they had the choice, from their own lives.
a discussion that quickly Michael Darlow, contained were committed, determined and
The feedback to the sessions care – at COMPASS, this culture
zoomed in on shame and
what it means to feel shame.
The next group used the
David Kendall said: “Ashfest
was a series of events but I
was struck by how the first,
echoes of each other.
“I’ve heard Erwin speak
was so positive, a second
Ashfest is planned for the
exists in bucket loads. I would like
to thank the project team and the
Armistice Day centenary marked
several times before, both Spring. leadership for their commitment
story of Odysseus and the with Erwin James, and the last, HMP Ashfield marked the Sir “Dusty” Miller Air while a reading, The Lost
inside and outside of and support.” centenary of Armistice Day Marshall KBE RAF gave the Unknown, was being read
prison. Some elements of as colleagues, prisoners Kohima Epitaph before a by a resident. The final
his talk reoccur – 20 years’ Not only have the team
introduced a new way of working and guests congregated two-minute silence which poem, My Boy Jack, was
incarceration for a double near an area now called The ended with the bugler also read by a resident.
murder, being saved by and a complete performance
management structure, the project Forget Me Not Garden. playing the Reveille.
writing, and his becoming a The closing address was
Guardian journalist. has also delivered significant The opening address was The Iman Mohumed Miah read by Rupert Soames and
savings. The new way of working conducted by Reverend read They shall not grow Reverend Anja Thomson
“Erwin is always a great has created a benefit in excess of Anja Thomson. old. gave the blessing.
speaker, but it’s the £450,000 in just one year. These
willingness of the audience The parade was brought to Serco CEO Rupert Soames The parade was then
savings form part of an even-wider
to really listen that is key. His attention and the last post then unveiled a memorial – dismissed and everyone
effort by the COMPASS team to
message is that you can build was played by the bugler a sphere of the world on a drifted back to their
make commercial improvements
Clare Hammond yourself bit by bit into a better – a prisoner who had stone plinth. normal daily routine feeling
to the way they run their working
person, but there will be Prudence Staites’ workshop been practising getting it Wreaths and crosses were enlightened, humbled and
environment.
knockbacks. perfect. laid around the memorial proud.
12 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l 13
FOCUS ON CORPORATE SHARED SERVICES BY CSS MD FAYE SHAW
Former inmate
Backbone of the business at your service leads discussion
Corporate Shared Services to deliver a quality, value-for- to “the cloud” and we are
(CSS) is the backbone of money service. investing in a new service on identity
service delivery for Serco and management solution, HMP Kilmarnock welcomed
Finance Services: provide
our services are fundamental Service Now, which will North Ayrshire social worker
finance support for
to the overall success of the dramatically improve the Allan Weaver as guest speaker
contracts in the UK and Asia
business. way you contact our service at a Conversation Cafe event for
Pacific (AsPac) and deliver
teams. colleagues and prisoners.
Whether that’s implementing transaction processing
innovative, cost-effective IT for the UK&E, Middle East I’ll focus on some of these Allan has written an
solutions or developing a and AsPac. They work with changes across our service autobiography, So You Think You
fit-for-purpose supply chain, the finance teams and the lines in future issues of J&I Know Me?, in which he writes
Serco is looking to us to business to provide month- and you, and importantly, about being an ex-offender and
bring pioneering solutions end closures, budgeting what this means for you, so Faye Shaw an inmate of Barlinnie Prison
and ways of working that and forecasting as well watch this space. on two occasions. He is now is
enable you, our customers of as processing and paying a social work team leader in his
our services, to focus on your invoices, expenses and our What’s next for CSS? the way we interact home town of Saltcoats.
own job – delivering cost- customers’ invoices. Having successfully delivered with our customers and
these changes, we are now in building stronger customer As a local hard case, Allan took
effective transformational Always improving a stronger position to set out partnerships through several no prisoners. In his compelling
public services. We are proud of the services our ambitions for the future. new customer satisfaction book, he tells of a chaotic early
Who exactly are Corporate we deliver and the positive Our vision is to introduce life and violent episodes, with
tools.
Shared Services? difference we make. standard and innovative teachers, social workers and
in CSS, there are four However, we are also fully shared services, globally, Our vision is very much authority figures failing “to get to
key service lines: IT aware there are areas of over the next four years and centred around improving know him” to discover what his
Services, People Services, CSS that require focus and earlier this month I shared the delivery of our services offending was all about.
Procurement and Finance attention. Over the last this vision with the extended and the only way to do
this is by getting closer The event’s format focused on the
Services. year, we have made several CSS leadership team, Road to Crime documentary Allan
to you, our customers, Bev Fearn is here to help
changes that will allow us pictured below. created followed by a Q and A
IT Services: provide and understanding exactly what
to interact with you in a session based on his experiences
support your essential IT To set us on this path, we you need from us. Over the
completely different way. on both sides of the criminal
services such as laptops,
email, mobile phones and We are in the final
stages of two large re-
identified several exciting
priorities for 2019 including
next few months, we will
be working on new ways of justice system. Colleague info helpline sets Sail…
network connectivity. We enabling automation and gathering your feedback and The event was a continuation of
ensure you have all of the organisations within IT robotics across some of A Staff Advice and Information (Sail) hotline years’ service, are on a daily learning curve.
requirements, so please help the previous week’s Prisoners
technology and access you Services and Procurement, the more complex systems, has been launched at HMP Lowdham The policies and procedures change, the
us improve our service by Week topic of “Who do you say I
need to carry out your role we have improved our SAP freeing up staff to focus on Grange, with the experienced Bev Fearn on regime changes, our workload increases.
completing any surveys that am?” which looked at identity and
effectively and securely. environment by moving it service delivery, improving hand to answer any queries. This phone line will ensure that if a colleague
may come your way! how this can be flexible over time. needs to know something, they can just pick
People Services: provide What is Sail?
The event was organised by PCO up the phone and find the answer, rather
advice and support to Sail is a project set up to help colleagues,
Mark Sneddon, along with the than pressure other busy departments and/
employees and managers both old and new, find information to help
Chaplaincy team. or managers – ensuring other areas can
in Serco. People Services them carry out their regular routine duties.
carry on with their daily tasks.
work with HR to deliver This service can provide them with simple
services such as resourcing Who can access this service?
information such as the address and
and on-boarding, learning Any colleague within the establishment.
telephone number of an establishment they
management, travel and Should the phone line not be staffed there is
need to assist a prisoner. It can provide help
fleet as well as managing the a facility to leave a message and a response
in completing tasks they are struggling with.
pay of our 24,000 UK-based will be given as soon as possible afterwards.
There is an endless list of information and
colleagues. advice available to all colleagues – all at the What sort of requests have you received?
Procurement: look after end of a phone. The first question was good. An officer
the way Serco buys goods was struggling to help a foreign national
Why is it necessary?
and services and how we prisoner find an address and phone number
All our new recruits receive full training
manage our suppliers. They for the Afghan Embassy. This was quickly
during their ITC induction. However, the
make sure we have the right resolved and the officer was very thankful.
one thing that cannot be taught is life skills
suppliers on board so our The extended CSS team and how to deal with challenging situations. l Bev Fearn can be contacted on extension
contracts and teams are able All of us, even those with more than 20 444.
14 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l 15
Exceptional officers ROLL
OF
are honoured… HONOUR
COM Paul Richardson
HMP Lowdham Grange “While we all
held a special afternoon understand that at COM Stu Collins
tea to honour the times this job can be
exceptional work and challenging, it was nice COM Dave Clayton
bravery of its officers. to feel appreciated
PCO Dave Brydon
in this special way. It
The event was attended
highlighted the fantastic PCO Richard Ramsden
by Kevin Craven, CEO of
team spirit we have at Vance Bacon-Sharratt Paul Richardson
Serco UK and Europe, Shaun Clibbery Darren Smith PCO Nathan Pike
this establishment.”
who presented the
awards, Julia Rogers, PCO Gavin Hammond
MD Serco Justice and
Immigration, and Wyn PCO Darren Smith
Jones, Operational PCO Trevor Johnson
Manager–Custodial.
PCO Rob McAdams
Director Mark Hanson
explains why the officers PCO Kieran Thacker
were commended.
PCO Luke Filtness
“The staff faced a
series of challenging PCO Matthew Yates
events and they worked
PCO Jake Coles
together as a team to
ensure the prison ran PCO Vance
smoothly, I was very Bacon-Sharratt
proud of them all.”
PCO Richard Clarke
COM Stuart Collins,
one of the colleagues PCO Michael Sharman
recognised at the
event, said: “I thought PCO Bryn Hope
the commendation PCO Stephen Repton
event was a great
way of recognising PCO Gary Cope
the fantastic work
colleagues do at HMP PCO Pete Chojnacki
Lowdham Grange. PCO Shaun Clibbery
PCO Andrew Epton
PCO Mac Kennelly
PCO Dwayne Brown
PCO Dave Gander
PCO Jayne Cross
PCO Hollie Wilson
PCO Tom Carley
Michael Sharman PCO Tony Sheehan
Jake Coles PCO Sharnie
Hollie Wilson receives her certificate from, left to Broughton
right, Kevin Craven, Julia Rogers and Mark Hanson
16 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l 17
FOCUS ON OUR EMPLOYEE PARTNERSHIP FORUMS
ICT Lead Nigel Cook discusses improving processes and
Our Employee Partnership Forums (EPFs) are productivity at Yarl’s Wood…
HMP THAMESIDE KILMARNOCK COMPASS
going from strength to strength. Here, we
reflect on their successes in 2018… l Thameside marked
the relaunch of their EPF
l The EPF took on
board opinion on meal
l To boost reward and
recognition, the EPF introduced
Camera cabinet idea is a winner
by creating a variety of a monthly vote and a quarterly
From survey success to
temperatures and Yarl’s Wood IRC has been then after we agreed on of use and flow when getting
promotional material introduced “keep warm” rewards ceremony. Each month, using body cameras since a simple, robust design, keys, radio and now their
such as posters, mouse bags for colleague meals. a shortlist of nominations is taken early 2015. All operational we approached Contract body camera.
colleague fun days… mats, lanyards and coffee
cups. The EPF has begun
monthly meetings with
The EPF also had a very
successful charity quiz night
to the EPF for a communal vote.
The winners of the awards for the
four values are then taken to CLT
frontline colleagues wear
these cameras and we record
Director Steve Hewer and
Facilities Manager Giuseppe
We have removed the cause
of the bottleneck, allowing
forums are a big hit which raised more than an average of 45 hours of Alfieri. better use of colleague
representation from various for an employee of the month footage a month.
£1,000 for We explained we could time in the gatehouse.
departments. selection.
the Ayrshire The main benefit of building create this custom cabinet Above all, we now have clear
Sands l As a result of this, the EPF this body camera cabinet very cheaply and it would accountability as checks
HMP ASHFIELD SECURE CONTRACTS HMP & YOI
charity. gained a feel for the issues was to allow staff to self- fit in well in the Traka room. can be completed as and
l Organised and ran a full l Raised the profiles of DONCASTER important to colleagues across assign a body camera, They both gave the go- when required. Since the
staff event during the summer, saying thank you and l The EPF planned an annual the contract and created an taking responsibility for their ahead. introduction of this cabinet
l The EPF’s increasing pantomime and Christmas
the first for five years. rewarding employees who reputation was demonstrated action plan to make a minimum equipment. We knew we were working we have had no missing
have gone beyond the day bowling nights which of one change a month (big cameras.
l Organised, sorted and when colleagues told the Originally, more than 80 on a tight budget, so utilised
job, be it with a personal expanded to three nights to or small), to improve the
distributed Christmas Butler Trust about the forum body cameras were stored, what we had already onsite. Having this cabinet mounted
hand-written Serco values meet demand. lives of everyone. Over the
hampers to all Serco when they visited the jail charged and issued from our We used offcuts of wood in the same room as our
thank-you card or reward researching l The EPF was relaunched last 10 months, and with the gatehouse. and clear plastic from a Traka key and radio systems
colleagues in the contract.
vouchers. good news engagement and support of previous project. has created a centralised
with a new chair, James The member of staff coming
l Recorded the biggest stories. senior management, a host of location for all equipment
Hodge, and already is on shift would request a We added fans from old
completion rate of the positive changes have been seen. required by operational staff.
ViewPoint survey in the
PECS l The profile of the EPF has planning some exciting camera via the officer based PCs, fan covers from old UPS
been raised with a large projects for 2019. l To promote healthy living, the in the gatehouse, who would devices, strip LED lights left It also assists operationally
contract’s recent history. This l Reformed the EPF in early as twice a day the Duty
poster with photos of all EPF EPF introduced “Fruity Tuesdays” need to log into the system, over from another project,
has been on the back of a 2018. This has become the Operations Manager needs
members at the Gatehouse, in SNI whereby each office is manually issue the camera two computer chassis
solid ViewPoint action plan driving force to spreading YARL’S WOOD to check all cameras are
the forum’s introduction at all provided with a stock of seasonal and hand it to member of intrusion switches to activate
and a drive by the EPF to get messages throughout accounted for.
ITCs, and a question box in fruit once a week. The fruit bowls staff. the lights when the door
colleagues to have their say. the contract and creating l Among the great events
the Gate area. have gone down incredibly well opens and retractable ID Having the touch screen next
change. held were a colleague fun We had an opportunity to
– colleagues felt so healthy in badge holders to make sure to the cabinet allows them
LOWDHAM GRANGE l Priority has been given day, a Christmas family fact, that in October the EPF SNI review this process when
l Members of the EPF we refreshed the entire the doors auto closed. to see who has what camera
to health and safety issues, day and a Christmas organised a Halloween blood
l Arranged a music festival actively promoted the body camera system. We It was then all painted black and if any are missing or
which the EPF raise through colleague buffet. drive and 17 fabulous people
for colleagues and their ViewPoint survey, resulting recognised that the current to match the Traka cabinet faulty. This helps drive the
in a 66 per cent response the proper channels. nominated themselves to donate importance of colleague
families. This was a low- l ViewPoint was process was causing a style. It took two days to add
rate for PECS, 810 surveys Staff engagement events a pint of accountability for their body
budget gathering on a field completed by a high bottleneck for our staff all the cabling, body camera
completed out of 1,212 promoted ViewPoint and blood to cameras.
with a lorry as a stage and encouraged staff to have their percentage of staff and coming on duty, who could chargers and finally mount
colleagues, one of the support the
local bands playing. There say. EPF reps now have a two- easily get their own keys a touch screen to the side If you are interested in a
highest ever seen. This is a NHS.
were food vans, a gin bar, hour slot in every new ITC and radio from the Traka of the cabinet to allow daily similar cabinet being created
a bucking bronco and a huge success considering l Colleague engagement training. cabinets, but the process checks. for your contract, please
children’s entertainer. Director the new online format which has improved with the help slowed when getting a body email Steve Hewer or Nigel
may have been an initial of the EPF. Some working l A memorial garden FM Taking out the people hours
Mark took to the stage and camera. Cook.
barrier. conditions have been has been established in a (just over a week), the total
treated the staff to his version
improved, for example quiet area of the centre l For all the teams, having an So, myself and my team got cost to build this system
of Suspicious Minds.
getting the Gatehouse with a beautiful oak bench EPF rep to communicate success together to improve the was £20 – we paid £14 for
l Held a family day with a ride DOVEGATE redecorated, while the in memory of our dear stories from other sites has process by building a fully- the black paint to match
in a three-cell vehicle, dog health and safety of helped to motivate and increase fledged working cabinet. the other Traka equipment
l Several members of the colleagues who have sadly
displays and presentations colleagues dealing with mail engagement. Initially, the idea of how it and £6 for the thermostat
EPF have a real passion passed away. This area has
for each area. This proved a has improved by ensuring would work and where it that activates the fans when
for colleague recognition, been planted with trees l The biggest success for FM
popular event which will be PPE was provided. An EPF would go came to me while the cabinet gets above 25°.
forming a committee with a and plants and is open was the launch of the J&I FM
repeated annually. member even went out of sitting in my car at traffic Everything else was from
standardised policy which for all colleagues to visit EPF in 2018 where the reps from
her way to ensure the local lights! equipment we had onsite.
l Organised a campaign to enables all colleagues to be and place flowers. This all contracts come together
Bring Your Own Box to stop recognised for their hard council filled in the potholes memorial garden has been to discuss issues and improve The next day I spoke to Dave The cabinet has now been
the use of polystyrene food work and ensure the unsung in the road leading to the very well received. engagement and communication Turner, our very talented in place since early June last
containers. heroes aren’t missed. prison. across the contracts. carpenter from Facilities, year. Colleague feedback is
about some design options, good, mainly about the ease
18 l J&I AND YOU FOR THE J&I FAMILY J&I AND YOU FOR THE J&I FAMILY l 19You can also read
