SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...

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SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
10 SEPTEMBER 2017
                                                 60 CENTS
                                                 MCI (P) 102/12/2016

SAFETY FIRST
Singapore is arming itself with a fresh new national target to
reduce the workplace fatality rate by 2028. We find out what
 the Labour Movement is doing to ensure every worker goes
                  home safe and sound.
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
2 WORKPLACE SAFETY & HEALTH NTUC This Week 10 SEPTEMBER 2017

   TOP STORIES                                                                                                                                                      Going
                                                                                                                                                                  Heavy on

                                               Photo: Ministry of Communications and Information
                                                                                                                                                                    Safety
                                                                                                                                                                                “Every life counts,
                                                                                                                                                                           every worker matters,”
                                                                                                                                                                                 says PM Lee as he
                                                                                                                                                                          announces a new target
       5
               Safety Starts from the Top
               Senoko Energy is all eyes on
                                                                                                                                                                         to bring down workplace
               keeping the grounds safe for
               its workers, with management
                                                                                                                                                                            fatalities even further.
               leading the way.
                                                                                                                                                                                        By Ramesh Subbaraman

                                                                                                   S
                                                                                                         ingapore takes workplace safety and               tripartite approach to workplace safety and health
                                                                                                         health very seriously as human capital is         will be key, involving employers, workers and the
                                                                                                         the country’s only resource, said Prime           Government.
                                                                                                   Minister (PM) Lee Hsien Loong (pictured above).             On its part, the Government will take the lead
                                                                                                       As such, the country is setting itself a new        and institute rules and incentives for companies to
                                                                                                   target to bring down workplace fatalities to below      emphasise workplace safety and health.
                                                                                                   1.0 per 100,000 employed persons before 2028.               Turning to workers, PM Lee said they are the ones
                                                                                                       He was speaking at the official opening of          most familiar with the work processes and can take
                                                                                                   the 21st World Congress on Safety and Health At         ownership of their own safety and health. They can
                                                                                                   Work 2017 on 3 September 2017.                          also raise the alarm if they discover potential hazards
                                                                                                       Held in Singapore for the first time, the           at work.
                                                                                                   four-day congress was attended by nearly 3,000              PM Lee also encouraged workers to attend training

       8
               Moving on with a
                                                                                                   practitioners of workplace safety and health.           courses on workplace safety and health at NTUC
               Little Help
               The Singapore Shell                                                                     PM Lee recounted that in 2008, Singapore set        LearningHub (LHUB).
               Employees’ Union and                                                                a target to reduce fatality rates to 1.8 per 100,000        “The trade union movement has fully supported
               NTUC’s e2i (Employment and                                                          employed persons within a decade by 2018.               the improvement of workplace safety and health.
               Employability Institute) help
               a member secure a new job
                                                                                                       “With the right approach and framework in           It will continue to engage workers and companies,
               after retrenchment.                                                                 place, and with the political emphasis given to         to encourage them to adopt better monitoring and
                                                                                                   this task, we have made progress and should             reporting practices, including reporting near miss
                                                                                                   soon meet this target. Last year, Singapore’s           accidents or incidents,” he shared.
                                                                                                   workplace fatality rate was down to 1.9 per
                                                                                                   100,000. But this is still not the best that can be     LHUB’S ROLE
                                                                                                   achieved,” he said.                                     Replying to questions from NTUC This Week, LHUB
                                                                                                                                                           said that response to its workplace safety courses has
                                                                                                   THE TRIPARTITE APPROACH                                 been very positive.
                                                                                                   To achieve the new target in the next 10 years,            In the last 10 years, it has achieved more than
                                                                                                   PM Lee emphasised that maintaining the                  900,000 training places.

                                                                                                   Making Safety a Mission
   12
               Face 2 Face with Ong
               Hwee Liang
               Here’s one person whose
               sense of seeing things done
                                                                                                   Some 16 countries pledge                                     standards of practice amongst OHS practitioners.
                                                                                                                                                                    The signing marks a milestone step to improve the
               right by workers has led him
               into the Labour Movement
                                                                                                   to ramp up the skills of                                     capabilities of OHS practitioners to make workplaces
               fold. We trace his journey.                                                         occupational health and safety                               safer for all working people globally.
                                                                                                                                                                    Certificates to the participating organisations – 12
                                                                                                   (OHS) practitioners worldwide.                               of which are from Singapore - were presented by NTUC
                                                                                                                                                                Secretary-General (SG) Chan Chun Sing at the sidelines
                                                                                                   By Ramesh Subbaraman
   CONNECT WITH US                                                                                                                                              of the 21st World Congress on Safety and Health at
                                                                                                                                                                Work 2017 on 3 September 2017.

                                                                                                   A
      www.ntuc.org.sg
                                                                                                            bout 45 OHS-related organisations from 16               The Singapore Accord is initiated by the Singapore
                                                                                                            countries have signed the Singapore Accord          Institution of Safety Officers (SISO), a U Associate
      www.labourbeat.org                                                                                    on the Standards of Occupational Health and         member.
                                                                                                   Safety Professionals.
      www.facebook.com/UnusualLabourMovement
                                                                                                      While workplace safety and health deals with the          PARTICIPATING BODIES
      www.instagram.com/ntucsingapore                                                              overall efforts concerning the welfare of workers,           Among the 12 Singapore participating organisations
                                                                                                   occupational health and safety looks into issues             are SISO, SMRT Corporation Ltd, a unionised company,
      www.youtube.com/user/NTUCSingapore
                                                                                                   concerning particular jobs.                                  and NTUC U Associate.
      www.linkedin.com/company/ntuc                                                                   The Singapore Accord is a call to action to uphold high       “Through the network of unions and professional
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
NTUC This Week 10 SEPTEMBER 2017   WORKPLACE SAFETY & HEALTH                        3

        Every injury and
                                                           WORKPLACE SAFETY AND HEALTH
                                                           COURSES
                                                                                                                               Partner
        illness means
pain and suffering for
                                                           Keen on enhancing safety and health at the
                                                           workplace? You can check out the following courses
                                                           that are being offered at NTUC LearningHub (LHUB).
                                                                                                                              for Safer
the worker. Therefore, it                                  SAFETY COURSES FOR COMPANIES
                                                           ▶ bizSAFE Level 1: Workshop for CEO/top
                                                                                                                             Workplaces
is our duty to reduce                                        management
                                                           ▶ bizSAFE Level 2: Develop a Risk Management
                                                                                                                             Greater commitment
accidents and injuries to                                    Implementation Plan                                            to workplace safety by
the absolute minimum by                                    ▶ bizSAFE Level 4: Develop a WSH
                                                             Management System Implementation Plan                     management and workers key to
instilling safety and health                               ▶ Occupational First Aid
                                                                                                                       a win-win situation, says NTUC
consciousness and                                          MANDATORY COURSES FOR WORKERS,                               Vice-President K Karthikeyan.
                                                           SUPERVISORS AND MANAGERS IN
safe and healthy work                                      CONSTRUCTION                                                             By Ramesh Subbaraman
practices. It is not only                                  ▶ Apply Workplace Safety and Health in Construction
                                                             Sites
in the workers’ interest
                                                                                                                          C
                                                           ▶ Apply Workplace Safety and Health in Metal Work                     ompanies in Singapore have been urged
                                                           ▶ Supervise Construction Work in Workplace Safety                     to partner their workers to build stronger
to improve workplace                                         and Health
                                                                                                                                 competencies in workplace safety and health.
                                                           ▶ Supervise Tunnelling Work in Workplace Safety
safety and health. It is in                                  and Health                                                   This will only result in win-win for both employers
                                                                                                                          and workers.
the interest of businesses.                                WSH PROFESSIONAL COURSES FOR                                      Making the call at a plenary session on the final
Because workplace                                          SAFETY OFFICERS
                                                           ▶ WSQ Certificate in WSH
                                                                                                                          day of the 21st World Congress on Safety and Health
                                                                                                                          At Work 2017 on 6 September 2017 was NTUC
accidents and injuries                                     ▶ WSQ Advanced Certificate in WSH
                                                                                                                          Vice-President K Karthikeyan. He also chairs NTUC’s
                                                           ▶ WSQ Specialist Diploma in WSH
result in economic losses.”                                                                                               Workplace Safety and Health (WSH) Committee.
                                                               Visit www.ntuclearninghub.com to check out the
Prime Minister Lee Hsien Loong                                 details of these Workplace Safety and Health courses.      ACTIVE PARTICIPATION
                                                                                                                          Speaking on the role of trade unions in enhancing
                                                                                                                          WSH in Singapore, Mr Karthikeyan said an all-
                                                                                                                          round commitment from senior management,
    “Workplace safety requires continuing                                                                                 ground supervisors and workers is needed to raise
attention so that we, collectively as a                                                                                   the standards of WSH.

                                                                             FACT FILE
workforce, can sustain the high standards                                                                                     He shared some examples of steps taken by
of workplace safety as a first-world country.                                                                             unions in the area of WSH.
There will be new companies formed and                                                                                        In one case, the Chemical Industries Employees’
                                                                 Singapore’s Workplace Safety
new workers joining the workforce and it is                      and Health Journey                                       Union (CIEU) worked with a company’s management
our duty to induct them with the Singapore                                                                                to identify a health hazard at the workplace.
                                                                 2006: Workplace Safety and Health Act
workplace safety culture,” said LHUB CEO                         introduced.                                                  An investigation revealed that choked filters had
Kwek Kok Kwong.                                                                                                           resulted in worsening dust levels at the production
                                                                 2008: Workplace Safety and Health
    According to PM Lee, the Government                          Council set up. In the same year, the                    area. The filters were cleaned and this improved the
also wants to encourage companies to use                         Government set a target to reduce fatality               work environment. The average days of sick leave
technology more pervasively to reduce the                        rates down to 1.8 per 100,000 employed                   taken by workers dropped from 10 to less than five
                                                                 persons within a decade.
risks of workplace accidents and ill-health.                                                                              per year.
    In this regard, LHUB said it is refreshing                   2017: The Government sets a new target                       Another example was the Singapore Airport
                                                                 to reduce Singapore’s workplace fatality
its safety courses to include more                               rate to below 1.0 per 100,000 in 10 years’               Terminal Services Workers’ Union (SATSWU) which
technological elements like virtual learning                     time before 2028.                                        resulted in the need for greater surveillance on the
for its work at heights class.                                                                                            ground to minimise accidents happening.
                                                                                                                              Union leaders and the company’s safety team
                                                                                                                          toured operational areas at the airport to identify
                                                                                                                          work hazards, provide feedback on the working
                                                                                                                          environment to the management and rectify the
                                                                                                                          hazards.

                                                                                                                          AMBITIOUS TARGET
                                                                                                                          Meanwhile, speaking at the congress closing
                                                                                                                          ceremony on 6 September 2017, Manpower
                                                                                                                          Minister Lim Swee Say noted that the action plan for
                                                                                                                          Singapore’s WSH 2028 target would be formulated
                                                                                                                          by the tripartite partners.
                                       Photo: Singapore Institution of Safety Officers
                                                                                                                              Singapore aims to reduce workplace fatalities to
                                                                                                                          1.0 per 100,000 employees by 2028.
guilds, NTUC is committed to the development                SG Chan emphasised: “Workplace safety                             “This is, no doubt, an ambitious target.
of professional educational programmes to                   and health cannot just be a task; it must be a                But it is a worthy aspiration that we, the
ensure that our workers possess relevant and up-            mission. We owe it to our workers to ensure                   tripartite partners of Singapore, are
to-date skills to perform their roles competently           that they go home safe to their families at the               determined to achieve,
and effectively. With the combined efforts of               end of every work day.”                                       so that more of our
the tripartite partners, we can collectively create             He was encouraged that the Singapore                      workers can return
safer and healthier workplaces for our workers,”            Accord will make the sharing of knowledge                     home safe and healthy
said NTUC U Associate.                                      and expertise a lot faster when workplace                     every day,” concluded
    Speaking at the event as guest of honour,               incidents happen.                                             Minister Lim.
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
4 WORKPLACE SAFETY & HEALTH NTUC This Week 10 SEPTEMBER 2017

   An Eye on
   Workers’
   Safety and
   Health
   We meet up with NTUC’s
   WSH Secretariat Director
   Melvin Yong to find out
   what the department
   has been doing to push
   the safety and health
   message across to
   companies and workers.
   By Shukry Rashid

   W
                hen Melvin Yong (pictured right)       caught in-between objects, and struck by moving      their coverage should they be involved in a
                became director of NTUC’s WSH          objects from the construction, manufacturing         workplace accident. It is still work in progress,
                (Workplace Safety and Health)          and transportation sectors. For example, in          but we are consulting various partners on how
   Secretariat in July this year, he was tasked with   our efforts to reduce the number of slips, trips     we can help this segment of workers.
   improving the WSH condition of workers.             and falls, we developed and distributed the STF
       Last month, he heard some good news from        prevention guidelines.                                   If you would like an e-copy of the slips, trips and
   the WSH Institute when it released its first half                                                        falls prevention guidelines developed by NTUC’s
   of 2017 WSH report. There were 19 workplace         Apart from workplace safety, what about              WSH Secretariat, email to qwd@ntuc.org.sg.
   fatalities in the first half of 2017, down from     workplace health?
   the 42 in the same period in 2016.                  We are trying to put more emphasis on
       NTUC This Week caught up with Mr Yong to        workplace health, especially after what Prime
   find out what the Labour Movement has been          Minister Lee Hsien Loong said about diabetes
   doing to improve WSH.                               during his National Day Rally. The National
                                                       Transport Workers’ Union [NTWU] operates 43
   NTUC This Week: What is NTUC’s role in the          canteens islandwide. I think we can improve on
   Congress on Safety and Health at Work 2017?         the meals we offer at our canteens. Currently,
   Melvin Yong: The Labour Movement’s role is          some NTWU canteens have started offering
   always about mobilising our workers, to ensure      healthy meal options such as brown rice.
   that the WSH messages from these initiatives are    Working together with the Health Promotion
   disseminated promptly and effectively and that      Board, we hope to come up with a Healthy
   our workers understand the messages clearly.        Canteen checklist for all our canteen operators.
       Every week, with the help of our unions,
   trade associations and SMEs [small and medium-      What has been done so far to carry out these
   sized enterprises], we organise roadshows to        plans?
   spread the awareness of WSH. We have an             To change consumers’ behaviour and eating
   established network of 58 affiliated unions,        habits, one suggestion was to provide healthier
   which represent the different industries in         meals at a lower price. Unfortunately, healthier
   Singapore. Through this network and support         food options tend to be more expensive. We need
   from members of NTUC’s WSH Committee, we            to be able to work out a sustainable programme
   are able to disseminate WSH information and         so that our canteen operators will find it
   also share WSH best practices in a timely manner    feasible and economical to provide healthier
   to all our workers.                                 meal options. With 43 canteens, NTWU has the
                                                       economy of scale to discuss with suppliers. There
   The number of workplace fatalities in the           are also many factories with their own staff
   first half of 2017 was down to 19 from the          canteens, and we should work with them too.
   42 in the same period in 2016. What do you          For a start, we could follow the example at some
   think led to this improvement?                      Foodfare food centres, where every stall offers at
   Over the past 12 months, significant efforts were   least one healthy meal option.
   put in to create greater WSH awareness on the
   ground. We focused our efforts on the top three     What else is the WSH Secretariat working on?
   causes of workplace fatality from the top three     One segment of workers that we are paying
   sectors with the highest number of workplace        special attention to is the freelancers. With no
   fatality. They are slips, trips and falls [STF],    employers and unions, we are concerned about
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
NTUC This Week 10 SEPTEMBER 2017      WORKPLACE SAFETY & HEALTH                  5

For Safety’s Sake
A winch-and-pulley system
that eliminates the need for
scaffolding – we meet up with
Tan Yian Teck to hear about his
team’s creation that makes the
workplace all the more safe.
By Jonathan Tan

                                                                A Senoko Energy employee tries her
                                                                hand at an interactive workplace safety
                                                                and health exhibit at the company’s
                                                                Safety Day event.

H
         aving a work

                                                                                      Safety Starts
         project
         recognised
at the Workplace
Safety and
Health Council
Awards 2017
                                                                                      from the Top
under the                                                          Senoko Energy is all eyes on keeping the work
Innovation                                                         grounds safe for its workers, with management
category can
be a prestigious                                                         taking the lead to show the way.
honour for a company and                                                                                  By Fawwaz Baktee
the people involved.

                                                                   S
    However, for YTL                                                      enoko Energy takes the workplace safety and health (WSH) of its workers
PowerSeraya Engineer Tan                                                  seriously. It has to, given the potential hazards energy supply workers face
Yian Teck, the emphasis has                                               when powering up our homes 24/7 from Singapore’s largest power plant.
always been on helping his                                             “It [workplace safety] is part of our duty as corporate citizens to ensure the
company to improve safety                                          safety of workers. It is also good for business as the attention we pay to health
standards and productivity.                                        and safety matters translates to how we deal with all other matters. In the end,
    “Safety is my topmost                                          it helps us to become a better company,” said Senoko Energy President and CEO
priority at work and I hope                                        Bernard Esselinckx.
to go home safely to my
family every day,” said the                                        STARTING FROM THE TOP
56-year-old, who is also a                                         Over the years, the management came up with several initiatives that encourage
Union of Power and Gas                                             and reward safety improvements. Senoko believes that safety starts from the top,
Employees branch official.                                         or as Mr Esselinckx puts it, the management must walk the talk.
Encouraged by his company’s                                            Since 2011, Senoko has implemented the WSH Improvement Suggestion
safety manager, Yian Teck                                          scheme where employees provide ideas on safety systems, procedures and the
and team-mate Tan Hong                                             environment. Workers whose ideas are implementable are recognised with the
Tat, 48, submitted a project                                       WSH Innovation Award.
they were working on for the                                           Every year, the company celebrates a Safety Day, which is dedicated to workers
awards.                                                            learning about safety at work. The most recent was held on 29 August 2017, where
                                                                   NTUC’s WSH Secretariat Director Melvin Yong was guest of honour.
MAKING WORK SAFER                                                      The management is also taking the lead in improving their WSH knowledge
They devised a winch-                                              and will be attending a two-day training course on leadership in health and safety
and-pulley system that                                             delivered by Engie University Singapore.
eliminated the need
for workers to erect                                               NEAR MISS REPORTING
scaffolds to maintain                                              As the popular safety saying goes: “The near miss of today could be the accident of
ceiling-mounted                                                    tomorrow.” This is why Senoko places emphasis on its workers to report all near
sensors. The system                                                miss incidents, added Mr Esselinckx.
allowed sensors to be winched down to ground level instead.           With the near miss reporting system, Senoko has gone 7.4 million man-
    “Feedback was very encouraging, especially from our            hours without having workers take leave or be absent from work due to
older colleagues who no longer have to climb up a scaffolding      workplace injury. In terms of years, the figure translates to a staggering 4.5
to reach the sensors… Hong Tat and myself are in the same          years of time saved.
section and during our routine maintenance work, we are
constantly looking for better and safer ways to improve our        ROLE OF UNION
daily work process,” he shared.                                    The company’s union branch Chairman Tan Kim Wah added that the union is
    As a union leader, Yian Teck also takes it upon himself        closely involved in the company’s safety-related activities.
to lead by example and share safety initiatives picked up              Mr Tan, who is also the assistant general secretary of the Union of Power
through education and outreach with his colleagues. Taking         and Gas Employees, said: “The union representative is responsible for seeking
safety as a way of life in his day-to-day work helps him lead      feedback from members on safety and improvement issues and helps to
from the ground up and contribute to the culture of safety in      disseminate safety information to the ground. I also want to tell my members
the workplace.                                                     that safety is for everyone. We must come to work safely, do our work safely and
                                                                   go back home to our families safely.”
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
6 SOCIAL ENTERPRISES NTUC This Week 10 SEPTEMBER 2017

   Foodfare:
   Serving up
   Business
   Opportunities
   Kitchen dreams do come
   true, along with long hours
   and hard work. We talk to
   one food stall owner who
   is finding satisfaction in
   realising her ambitions
   and keeping people happy
   through flavours.
   By Jonathan Tan

   D
             elicious nutritious meals at affordable
             prices – this was the credo that saw
             NTUC Foodfare introduce its Rice
    Garden brand of economy rice stalls to heartland
    food centres back in 2009. To support lower-          quite young. I also get the opportunity to make          Foodfare supports hawkers like her with
    income families, full meals comprising two            more money than if I were to work for someone       a very convenient ordering system for supplies.
    vegetables and one meat were available from as        else,” said the mother of three who is married to   She only needs to make a phone call for the food
    low as $1.50 for individuals with ComCare or          a Singaporean.                                      supplies from Foodfare to be delivered the next
    NTUC Foodfare Privilege cards.                                                                            morning when she opens her stall. As the base
        In 2015, the social enterprise upped the value    FULL SUPPORT                                        for most of the dishes she serves are prepared in
    ante by introducing a Rice Garden Community           Foodfare supported people like Mdm Diep             Foodfare’s central kitchen, Mdm Diep needs
    Partnership Programme that supported partners         with training, stall design, preparation of the     to do little preparation work before cooking
    keen on starting up their own businesses.             business plan as well as the cost of setting up     the dishes.
        Thanks to that programme, Mdm Diep                the stall. There is even a $4,000 Rice Garden            On a day-to-day basis, Mdm Diep reaches her
    Phuong Mai, 42, a Singapore Permanent                 Community Grant provided each month to              stall at 5am to prepare a mix of dishes comprising
    Resident, got the opportunity to strike it out on     defray the cost of offering meals at lower prices   local favourites like Curry Chicken, Braised Pork
    her own as a stall owner while giving back to the     for eligible customers.                             and a selection of Vietnamese dishes that appeal to
    community.                                                “When I started, Foodfare helped with           the many around that area.
        “I was working in a Rice Garden stall for close   the renovations and cost of setting up the stall.        "I usually start at about 5am each day until
    to two years before the opportunity to operate        We only had to put down a small deposit for         about 2pm in the afternoon. I don't have a helper,
    my own stall came up in 2015. Running my own          rental of items such as trays and utensils. The     so I won't be able to take it if I worked all the way
    stall always beats working for someone else. I        rest is up to me to be independent,” shared Mdm     till dinner as I don't get any rest," she said.
    have more freedom and time to myself, which I         Diep, whose stall is located at Albert Centre            On the first and fifteenth days of the lunar
    use to take care of my kids because they are still    along Queen Street.                                 month, and on public holidays, she may even come
                                                                                                              in earlier to prepare meals for the many devotees
                                                                                                              and tourists that visit the nearby temples.

                                                                                                              LOOKING FORWARD
                                                                                                              Relishing the opportunity to make a difference
                                                                                                              in her life, Mdm Diep shrugs off the challenges
                                                                                                              of slow business days and having to run the
                                                                                                              stall alone.
                                                                                                                  “I would not count them as real challenges.
                                                                                                              On the days I am busier, I’ll just arrange my
                                                                                                              time accordingly and come in earlier. The
                                                                                                              leftovers I’ll give to the cleaners here at the food
                                                                                                              centre to take home,” she said.

                                                                                                                GOOD TO KNOW
                                                                                                                The Rice Garden Community Partnership
                                                                                                                Programme is still open for application. To find
                                                                                                                out more, please call Ronz from NTUC Foodfare
                                                                                                                at 6550 6590.
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
NTUC This Week 10 SEPTEMBER 2017   SOCIAL ENTERPRISES               7

Future Outlook:
Start Imagining Today!                                                      Purchase Travel
Gas-leak shuttlecock detective, drunk drivers’
best friend and growing into fashion… the ideas                              Insurance in
                                                                                a Jiffy
are getting bolder and zanier, and we’re loving
the changes that are coming.
Look out for more in this regular column.
By Fawwaz Baktee

Breathalyser Cars
Drinking and driving is never a good
idea but sometimes people just don’t
listen. Well, since we can’t stop you,
here’s something we hope will – your
car! The US National Highway Traffic
Safety Administration is well on its
way to developing a touch-based device to prevent drunk driving.
    The system will be able to monitor alcohol levels by analysing a
driver’s breath and scan the blood in your fingertips via the steering
wheel. With the sensitive sensors, the system will be able to isolate
and test the alcohol levels of only the driver.
    Moreover, if the car deems that your alcohol levels are too high, it        Meet NTUC Income's Jiffy Jane, the
will become the sober wingman you’ve never had and refuse to rev up
its engines.
                                                                            industry’s first unguided and conversational
Source: bigthink.com                                                             chatbot on Facebook Messenger.
                                                                                             Story by Avelyn Ng Photo by NTUC Income

Pipe Guard

                                                                            N
                                                                                      TUC Income’s latest offering for customers comes in the form
Gas leaks are dangerous deals in a house or at an
                                                                                      of Jiffy Jane, a chatbot that provides travel insurance concierge
industrial place. Punctures, maladjusted joints,
                                                                                      services via mobile messaging application Facebook Messenger.
or shoddy works along pipes can spell disaster
                                                                                There have been over 1,100 chat sessions by 780 unique users since
and leave behind an ugly mess. We all hope these
                                                                            its soft launch on 1 August 2017. The conversations led to a total of 30
scenarios will one day be a thing of the past.
                                                                            completed transactions during that period.
    A Massachusetts Institute of Technology (MIT)
                                                                                “In Singapore, seven in 10 people are active users of social media on
research team has come up with PipeGuard, a
                                                                            their mobile devices. This figure is double the global average of 34 per cent.
robotics system capable of finding any leaks by
                                                                                “As such, Jiffy Jane on Facebook Messenger complements consumers’
using pressure sensors.
                                                                            increasingly mobile-first lifestyle, instantly serving up travel insurance
    A small robotic shuttlecock-shaped device travels
                                                                            options for purchase when requested 24/7. This means customers can
the length of a pipe to gather data and sends out a
                                                                            benefit from getting travel insurance protection anywhere anytime,
signal of its location when it detects a leak. Think of
                                                                            even when they are at the airport and about to leave for their next
it as a high-tech coronary angiography where the dye travels through
                                                                            destination,” said NTUC Income’s Chief Operating Officer Peter Tay.
the arteries to figure out if all is ticking well. Now if only the same
PipeGuard can help us frighten off cockroaches and lizards from the
                                                                            SIMPLE AND RELEVANT
dark recesses of our living spaces!
                                                                            Unlike traditional chatbots that require specific keyword prompts, Jiffy
Source: www.mit100k.org
                                                                            Jane leverages artificial intelligence to recognise users’ intentions. Users
                                                                            can therefore interact with it in a natural and conversational manner.
                                                                                To receive insurance plan options and their respective benefits,
                                                                            users will just have to provide their destination, departure date and trip
                          Growing Fashion Trend                             duration. To obtain a quotation from a chosen plan, users have to key
                            Hand-me-down is taking on a whole new           in basic personal particulars of travellers, which will be saved for other
                            twist and shape with this new thread to         transactions in the same chat.
                             hit the market. With children aged 6-36
                             months in mind, fashion will soon be           STARTUP COLLABORATION
                             hand-me-up my own clothes! The best part       To add payment capabilities, NTUC Income co-innovated with Zumata,
                              about this – no more wasting money on         one of the startups under its insurtech accelerator programme.
                              new clothes as your child grows.                  CEO of Zumata Josh Ziegler said: "As we refined and expanded
                                 A 24-year-old student from England         our capabilities in natural language processing, we collaborated with
                           has created a synthetic fibre with a pleated     Income under the Income Future Starter programme to improve the user
                            structure that stretches as the child grows.    experience of Jiffy Jane so that it not only responds to travel insurance
                                  He is now using it to launch a clothing   queries, but also accepts payment. Together, this provides a seamless
                               range called Petit Pli. We can’t wait for    consumer journey.”
                                  the line to ‘expand’ to adults.               To purchase, customers have to provide credit card and contact details.
                                         Source: petitpli.com               If the transaction is successful, they will receive an instant notification
                                                                            and a copy of the policy document over e-mail within two working days.

                                                                               To launch the chat, go to https://www.messenger.com/t/28984591
                                                                               8150985.
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
8 PLACEMENT NTUC This Week 10 SEPTEMBER 2017

           Moving On
        with a Little Help
             The Singapore Shell Employees’
           Union and NTUC’s e2i (Employment
            and Employability Institute) help
            a member secure a new job after                                                   NTUC President Mary Liew (in red dress) with ITF leaders
                     retrenchment.
                        Story and Photo by Jonathan Tan
                                                                                                ITF comes to
 “I
        was a bit stunned at first because everyone thinks of working at
        Shell as having an iron rice bowl,” said Gnanamani, 51, when she
                                                                                                 Singapore
        first received notice of her retrenchment in December 2016 when                 The International Transport Federation
    the company was being restructured. She said that not everyone had
    been asked to leave, and she had not expected to be one of those
                                                                                        opens an office in Singapore to advance
    affected. Mani, as many call her, was a business analyst and had spent               the interests of workers in the region.
    25 years working at Shell until May 2017.
                                                                                                              By Ramesh Subbaraman

    SUPPORT FROM SSEU-SHELL

                                                                                   T
    With the support from the Singapore Shell Employees’ Union                            he International Transport Federation (ITF) opened its
    (SSEU-SHELL), Mani got connected with an e2i officer and soon                         Southeast Asia Sub Regional Office in Singapore on 6
    received good news regarding a job opening at a Volunteer Welfare                     September 2017. It is located at the SOS Seacare Building
    Organisation (VWO).                                                            at Chin Swee Road.
        “I shared with the officer that I was open to volunteer work, an
    administrative position or something entirely different. When they             THE SINGAPORE CHOICE
    shared with me about the position, I thought maybe it was time to give         Speaking at its opening, NTUC President and General Secretary
    back to the community, and that it was a calling,” said Mani.                  of the Singapore Maritime Officers’ Union Mary Liew said the
        Despite having to take a pay cut, Mani soon began work at the VWO          office signified the commitment of ITF to advance the interests of
    two months after her last day at Shell. Now a data management officer,         transport sector workers in the region.
    Mani likens it to data analytics and is able to tap her IT background to           She further elaborated that ITF’s General Secretary Stephen
    do her job well.                                                               Cotton had shared with her their choice of Singapore.
        Recalling the support, Mani said: “SSEU-SHELL has always been                  “Brother Steve had wanted the Singapore office to be the
    close to the employees. They’re always there and very helpful. They            centre of excellence for resources and governance and thought
    were trying to do something for the others who were also affected and          that Singapore’s good infrastructure, easy connectivity to the rest
    they even gave talks to clarify the package that was to be given out.          of the world and a stable political and legal environment would
    What I like about e2i is that till today, they still call me up periodically   be conducive to the creation and functioning of such a centre of
    to check in on me.”                                                            excellence.
        She added: “If people need to upgrade their skills, I would advise             “Brother Steve further said that the Singapore tripartite model
    them to do so early. Start early to match the skills required to any new       of industrial relations had proven to work, and it was his wish that
    role you might have in mind. Don’t have too many expectations too.             the ITF could promote some of the good practices of Singapore to
    Take whatever comes first and then move on from there.”                        its affiliates,” she shared.
                                                                                       ITF has nine offices worldwide, including three in the Asia
                                                                                   Pacific region.

                                                                                   NEXT ITF CONGRESS
                                                                                   Meanwhile, Mr Cotton revealed that its next ITF congress will be
                                                                                   held in Singapore in 2018.
                                                                                      “Organising that is giving us the chance to work even more
                                                                                   closely with our affiliates here. The congress will see trade union
                                                                                   representatives from 150 countries coming into the country and
                                                                                   the new office is going to play a massive role in coordinating that,”
                                                                                   he said.

                                                                                    CORRECTION

                                                                                    In the article “Insurance Sector: Tackling Challenges Ahead” published on
                                                                                    27 August 2017, the quote attributed to Mr Cen Hong Sui Ming, Singapore
                                                                                    National Employers Federation Insurance Industry Group chairman and
                                                                                    senior vice president with Great Eastern Life Assurance, should read as
                                                                                    follows:

                                                                                    “As the industry evolves amidst technological disruptions, for the unions to
                                                                                    continue to be relevant, not only do they have to evolve in understanding
                                                                                    the needs of the PMEs as the majority of the workers in our industry are
                                                                                    PMEs, their role in representation would also have to evolve to working
                                                                                    with employers to future-proof their members through skills development.”
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
NTUC This Week 10 SEPTEMBER 2017   INDUSTRY TRANSFORMATION MAP                              9

                                                                                                                    Making
                                                                                                                     Trade
                                                                                                                    Great
                                                                                                                    Again
                                                                                                               Singapore grew strong on the
                                                                                                                 backbone of trade. What’s
                                                                                                                its future? We find out what
                                                                                                               Patrick Tay’s has to say in his
                                                                                                                       latest blog post.
                                                                                                                             By Shukry Rashid

              New Dealings
The launch of the Wholesale Trade Industry Transformation
 Map will see traditional wholesale trading taking on new
         business attitudes through digitalisation.
                                       By Shukry Rashid

                                                                                                             T
                                                                                                                      he Labour Movement is ready to act

T
        he Wholesale Trade Industry Transformation Map (ITM) was launched on 6 September                              as an enabler to provide training and
        2017 by Minister for Trade and Industry (Industry) S Iswaran at the ‘Digitalisation of                        placement support for the wholesale trade
        Trade – New Mindsets’ event held by International Enterprise (IE) Singapore.                         industry, according to NTUC Assistant Secretary-
   With IE Singapore taking the lead, the wholesale trade ITM is a multi-agency initiative from              General (ASG) Patrick Tay in a blog post prior
both the public and private sectors to help companies digitalise to enhance global growth and                to the launch of the Wholesale Trade Industry
productivity. The ITM also aims to develop industry-ready talent equipped with deep skills for               Transformation Map (ITM) on 6 September 2017.
digitalisation and internationalisation.                                                                         ‘Wholesale Trade: Making Trade Great Again’,
   Minister Iswaran said that as innovation cycles become shorter, enterprises must continually              which was posted on Labourbeat on 4 September
adapt and connect to emerging networks to stay ahead.                                                        2017, highlighted that with growth and increased
   “It is a sector with strong growth opportunities for both wholesale trading enterprises and for           digitalisation, the wholesale trade industry shows
individuals seeking to develop expertise and specialisation in this field.                                   “great potential for jobs” for working people from
   “The launch of the Wholesale Trade ITM today is therefore timely, and it sets out our                     different disciplines and industries.
approach towards the transformation of this important sector,” he added.                                         As director of NTUC’s Future Jobs, Skills
   The wholesale trade industry comprises over 34,000 enterprises, which contributed 12 per                  and Training Department, ASG Tay added that
cent or $47.3 billion to Singapore’s Gross Domestic Product in 2016. It currently accounts for               the department had sought inputs from The
nine per cent of Singapore’s workforce.                                                                      Singapore Manual & Mercantile Workers’
                                                                                                             Union on in-demand jobs and skills in this
DEVELOPING TALENTS                                                                                           sector. This was done through a sensing of
Some 10,000 jobs are expected to be created by 2020 in the wholesale trade industry.                         their representatives from unionised wholesale
   As part of the ITM, training programmes will be developed for both entry-level graduates and              trade companies.
mid-career professionals.
   IE Singapore has signed memoranda of understanding with institutes of higher learning and                 FUTURE OF WHOLESALE TRADE
the Singapore Business Federation to develop competent workers with relevant expertise in the                He said: “With rising consumerism in Asia and
wholesale trade industry.                                                                                    given Singapore’s robust trade ecosystem and
                                                                                                             strong infrastructure, we are in good stead to
DIGITALISATION                                                                                               leverage our strengths to meet this demand.
The ITM will work with industry players and trade associations to build Singapore’s digital                      “In an increasingly digitalised world, we will
marketplaces and attract global players into Singapore.                                                      also need to digitalise trade in Singapore to
   Minister Iswaran said: “These marketplaces will allow companies to pool resources and                     enhance our global trade connectivity and gain
complement their product offerings to sharpen their competitiveness, which will be particularly              a foothold in the future of global trading.”
beneficial to SMEs [small and medium-sized enterprises].”
   One such example is the ASEAN Digital Trade Facilitation Platform, which will be developed                   Don’t miss next week’s issue of NTUC This Week
with the Singapore Logistics Association (SLA) taking the lead.                                                 as we zoom in on the future of wholesale trade and
   When ready in the fourth quarter of 2017, SLA will work with other ASEAN logistic                            the various Industry Transformation Maps that
associations on a platform to allow companies to benefit from a seamless customs clearance                      have been rolled out so far. To read ASG Patrick
through a single window.                                                                                        Tay’s blog post in full, visit www.labourbeat.org.
SAFETY FIRST Singapore is arming itself with a fresh new national target to reduce the workplace fatality rate by 2028. We find out what the ...
10 WEEK IN REVIEW NTUC This Week 10 SEPTEMBER 2017

                                                    Snapshots
                 A quick round up of what went on in and around the Labour Movement recently.
                                                                Compiled by NTUC This Week Team

                                                                      FairPrice Finest Turns 10
                                                                      FairPrice Finest recently marked its
                                                                      10th anniversary on 31 August 2017.
                                                                         Having grown to a network of 22
                                                                      stores offering some 1,700 different
                                                                      organic products, FairPrice Finest
                                                                      aims to increase its range of organic
                                                                      and fresh produce by 15 per cent
                                                                      and 10 per cent respectively to give
                                                                      customers more healthy choices.
                                                                         To celebrate its 10th year, FairPrice
                                                                      Finest will be holding a Finest
                                                                      Festival with exclusive promotions
     Sustainability for the Future                                    and discounts of up to 30 per cent
                                                                      from now till 20 September. Customers will also receive a free Finest Gift Card,
     Themed ‘Better Businesses Together for the Future                available in four collectible designs, with a minimum of $100 spent in one receipt.
     Economy’, the Global Compact Network Singapore                   The Gift Cards can be used at all FairPrice Finest stores.
     (GCNS) Summit 2017 saw Guest-of-Honour NTUC
     Secretary-General (SG) Chan Chun Sing highlighting how
     sustainability can be an area of competitive advantage for
     Singapore and drive economic growth.
                                                                    HR Conversations
                                                                    NTUC U Human
        SG Chan urged businesses to leverage the tripartite
                                                                    Resource (U HR)
     system to prepare and train workers to stay ahead of
                                                                    held its quarterly U
     the demand for skills and keep pace with technological
                                                                    HR dialogue on 28
     developments.
                                                                    August 2017.
        GCNS, an NTUC U Associate, held its annual
                                                                        Sitting on
     convention on 29 August 2017 at Suntec Singapore
                                                                    the panel were
     Convention and Exhibition Centre. It was attended by
                                                                    former Speaker
     more than 200 guests from local small- and medium-size
                                                                    of Parliament
     enterprises, multinationals, educational institutions,
                                                                    Halimah Yacob,
     trade associations and government agencies.
                                                                    NTUC Assistant
                                                                    Director-General
       SCTU: Teachers’ Day                                          (ADG) Vivek Kumar, NTUC LearningHub CEO Kwek Kwok Kwong, Institute for
                                                                    Human Resource Professionals (IHRP) CEO Mayank Parekh, Cargill Group HR
       Luncheon                                                     Leader Jennifer Lee, as well as Center for Creative Leadership Managing Director Dr.
       The Singapore                                                Thomas Goh, who was the moderator.
       Chinese                                                          In an opening speech, ADG Vivek explained how “unusual” our Labour Movement
       Teachers’                                                    is compared to other countries.
       Union (SCTU)                                                     “The union doesn’t work as a disruptive force, we work as the second loop of
       celebrated                                                   feedback to HR and the management. We work proactively with you to ensure that if
       Teachers’                                                    there are issues that the workers are facing, together we can address that rather than
       Day with 250                                                 wait till the last minute, when they go out of hand and the union feels there’s a need
       guests over                                                  to have an industrial action,” he said.
       a luncheon                                                       The future of the HR role was also discussed, with two emerging trends identified
       on 26 August                                                 – the HR function is being subsumed by other roles and HR is transforming into a
       2017.                                                        more strategic role that helps to solve business challenges.
           Certificates and prizes ranging from $80 to $180             To move towards the latter, Mdm Halimah urged HR professionals to automate
       were presented to 94 awardees across primary,                repetitive tasks and use their time to come up with valuable suggestions for the
       secondary and junior college levels to recognise union       management.
       members’ children for their overall academic and
       Chinese language excellence.
           In a speech, SCTU President Yap Kim Hung said the        Melvin Yong Joins LTA Board
       union has noted this year’s National Day Rally focus         National Transport Workers’ Union Executive Secretary Melvin
       on preschools and will be looking at how they can help       Yong has been named one of the 14 people appointed to the
       Chinese language teachers in kindergartens advance           Land Transport Authority (LTA) Board with effect from 1
       their career.                                                September 2017.
           Guest-of-Honour and Senior Parliamentary                     In a Facebook post, Mr Yong said: “The transport industry
       Secretary of Ministry of Education Low Yen Ling said         is undergoing many changes and these changes will have both
       Chinese teachers undertake an important mission to           direct and indirect impact on the many workers in the industry.
       transfer the essence of the language, such as personal       I hope to add our transport workers’ perspectives in the
       values and culture, to the next generation.                  deliberations of the board.”
NTUC This Week 10 SEPTEMBER 2017   EVENTS   11

What’s                                                                    U Swim 2017 is Here!
                                                                          If watching our national swimmers in action in

Happening
                                                                          the pool during the SEA Games 2017 in Kuala
                                                                          Lumpur got you swelling up with national pride,
                                                                          here is your chance to make a splash. NTUC’s
                                                                          U Sports is organising its first-ever swimming

Where
                                                                          competition, U Swim 2017, with a series of
                                                                          individual and team categories.
                                                                            30 Sept 2017, 7am – 5pm, Orchard Country
                                                                            Club. To register, visit www.usports.com.sg/
                                                                            events/u-swim-2017/.
Compiled by Jonathan Tan

                                                                           Team
Time for Kids’ Fun                                                         Leadership
                                                                           Through
Gather all your friends and family
for an action-packed day out
with the children. NTUC Club’s
eXplorerkid will be organising a
                                                                           Games
Baby & Junior Fiesta event over the                                        Gaming enthusiasts would
weekend of 16 and 17 September                                             remember the zombie first-
at D’Marquee Downtown East.                                                person shooter Left4Dead2
Headlining this year’s event will                                          and the fun it brought as
be the Baby & Junior Race event                                            teams of four players took out rampant monsters. But did you
where little ones from as young as                                         know that the game can be used to stimulate leadership,
eight months up to six-years-old will                                      teamwork and communication skills? Find out how through
‘race’ each other in the name of                                           an interactive session organised by the E Sports Academy and
fun and laughter.                                                          Singapore Cybersports & Online Gaming Association, and
   16 and 17 Sept 2017, 10am –                                             supported by Young NTUC.
   6pm, D’Marquee at Downtown                                                 23 Sept 2017, 2pm – 5pm, Informatics Academy, #13-09,
   East. To register, visit www.                                              Room T9 at the National Library, 100 Victoria Street. To
   explorerkid.com/activities_                                                register, visit http://bit.ly/2xLw8N2.
   events/baby_junior_race_2017.

Adapt & Grow Roadshows
With so many different things requiring our attention at the workplace,
career development and planning often end up taking a back seat.
Bringing greater emphasis to the subject, Workforce Singapore will
be rolling out a series of roadshows to share tips and resources in the
areas of career guidance, transitions and job search. Coaches will
also be on hand to support Singaporeans with tips.
   Look out for the upcoming roadshows here: Waterway Point: 15
   Sept – 17 Sept; Bedok Mall: 20 Oct – 22 Oct; and Chevron House:
   30 Oct – 1 Nov. For more information, visit www.adaptandgrow.sg
   or call 6883 5885.
FACE 2 FACE
         WITH

                                                                                  By Ramesh Subbaraman

H
        is involvement with the trade union                                       to have bite-sized packages so that employees can
        movement began when he felt there                                         attend training on a more flexible basis.
        was a need to speak out for workers.
   Today, 52-year-old Ong Hwee Liang is                                           What role does the union and management see
an NTUC Central Committee member and                                              for mature workers?
general secretary of the SIA Engineering                                          We view mature workers as valuable assets of the
Company Engineers and Executives Union                                            company. A lot of investment has gone into their
(SEEU). The assistant foreman with the SIA                                        training. The majority of our mature workers are
Engineering Company received the Public                                           offered re-employment before they reach age 62
Service Medal for National Day this year.                                         and more recently even continue beyond age 65.
   He shares with NTUC This Week the
challenges workers are facing in an industry                                      What are the issues that concern you daily in
soaring to greater heights.                                                       your union work?
                                                                                  Making a difference in the lives of my union
NTUC This Week: You are in the NTUC                                               members is what keeps me going in my work at
Central Committee, tell us about the                                              SEEU. This includes union members benefiting
experience so far.                                                                from our efforts to create a good and safe working
Ong Hwee Liang: It has given me an                                                environment and getting themselves equipped with
opportunity to engage with the various                                            new skills so that they can handle newer-generation
social enterprises, government agencies                                           aircrafts. Also of concern to me is a sudden change
and professional bodies. Such engagements                                         in workers’ job security when economic conditions
provide me many useful insights on how                                            change due to unforeseen global incidents. They
policies can affect workers. One area of                                          could have a huge impact on the aviation industry,
concern is the transformation of the                                              like a global outbreak of bird flu. Hence, it is
workforce and what workers need to do to                                          important to keep the communications channel
overcome disruptions. We often hear of the                                        open between the union and management. I must
need to second skill in working lives to remain                                   say our relations are good.
employable and our union discusses this issue
with our members too.                                                                                              INSIDER’S
                                                                                                                     GUIDE
How is the aviation industry preparing its
workers for disruptions at the workplace?                                                                           SIA Engineering
                                                                                                                    Company Engineers and
In the aviation and aerospace sectors,                                                                              Executives Union (SEEU)
upskilling and the need to learn about
new aircraft types have always been at the                                              Date of Registration: 20 January 1993
forefront. It is the lifeline in our industry
                                                                                        Date of Affiliation to NTUC: 20 January 1993
and workers need to update their skills
constantly and keep them current. The pace                                              Membership: 1042 members as at August 2017
has quickened somewhat and so the challenge                                             History: SIA Engineering Company Engineers
is how to translate these issues down to the                                            and Executive Union is a house union in SIA
workers. The workforce in our industry is                                               Engineering Company. It represents licensed
quite lean, and freeing up time for training is a                                       aircraft and workshop engineers employed
                                                                                        in SIAEC, Eagle Services Asia and Heavy
constant challenge for many of our engineers.                                           Maintenance Services Singapore.
We are working with our training providers

  NTUC THIS WEEK

MANAGING EDITOR                                             SENIOR JOURNALIST/NEW MEDIA MANAGER                                    CREATIVE DIRECTOR                                                                SUBSCRIPTION/ADVERTISING
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