Site Go-Live Onboarding Guide - June 2021 - Knowledge Hub

 
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Site Go-Live

Onboarding Guide
        June 2021

                    1
Site Go-Live Onboarding Guide

     Welcome to the site go-live onboarding
     guide. This guide provides you with an
     overview of each step of the site go-live
     process and timelines required for
     completion of each step. This will help you
     to complete each step of the process
     ahead of the go-live date.

                                                   2
When to use the onboarding guide

    Use it understand the site       Use it as a guide for the
    go-live process – including     activities that need to be   Contact details – where to
        the six core steps, the    completed –instructions per       submit the required
     timelines for completion of      step of the process to      information/access forms
    each step and the key roles        ensure each stage is      per step and who to contact
    responsible at each step of     completed according to the      for additional support
              the process               required timelines

                                                                                               3
Contents

 1     Site Go-Live Process    4   Key Roles

 2     Timelines               5   Step by Step Guide

 3     Site Go-Live Tracking   6   Support Channels

                                                        4
Site Go-Live Process
Steps to complete ahead of site go-live

                                          5
Site Go-Live Process – Summary

                                                              Steps 3, 4, 5 and 6 can only
                                                                occur once Step 1 and 2
                  Step 1 and Step 2A can                       have been fully completed
                     occur in parallel                                                         3                           5
  Start                                                                                                                                          Go-live
                                                                                                    SVS Implementation*         Supply Vaccine
     1                                            2
          Area based planning &                       Facility Registration &                                              5A
              Site Selection                          Site Curation on MFL                                                      Supply Vaccine
                                                                                               4

                                                 2A                                                 EVDS Implementation    5B
                                                      Site Curation on MFL
     This step kicks off the go-live                                                                                              Reporting
       process – once sites are                                                                4A
    selected and approved at this
                                                 2B                                                    Site Activation
    step, this will be locked in with                                                                                      6
     no further additions until the                   Application for Section                                                                    Go-live
           next go-live cycle                             22 A 15 Permit                                                           Training
                                                                                               4B
                                                                                                        Scheduling
                                                                                                    Administrator Access
                                         The application for the
                                        Section 22A 15 Permit will
                                         occur once the site has                               4C
                                          been registered and                                          On-site EVDS
                                            approved on MFL

                                   Note: * This is required only for sites requiring permits

                                                                                                                                                           6
Site Go-Live – Detailed
1     Area based planning             2A   Facility registration and             2B   Application for Section 22 A 15 Permit            3    SVS implementation
      o Provincial Leads plan              Site Curation on MFL                       o Electronic token/link sent by Pharmacy               o Site details confirmed and verified against the MFL
        and provide list of                Provincial Leads to confirm MFL              Council (SAPC) to facilities with primary            o Confirm site has a Section 22A(15) permit if it is
        permitted sites, MFL               loading:                                     vaccination site or fixed outreach service             storing vaccine and providing vaccination services
        code, catchment                    o Check on MFL                               active on MFL                                          and/or outreach services*
        districts, users and               o Clean/add and reupload                   o Facility representative complete                     o Confirm updating method and designated persons to
        scheduler                             corrected data to MFL                     application                                            enrol the new SVS Covid-19 app and submit stock
      o Site selection signed              o Primary sites linked to                  o SAPC and NDoH review and                               levels – by site
        off by NDoH                           outreach services                         approve/reject                                       o Train end-users on the reporting procedure and
                                           o Approve sites on MFL                     o NDoH issues the permit                                 requirements
                                                                                                                                             o Site loaded and enrolled on SVS
     Gaurang Tanna                          Petro Rousseau                            Marione Schonfeldt                                    Sithembele Jara

      Complete site lists loaded                    Sites approved on MFL                     Permits issued                                       Loaded on SVS and activated

4A   EVDS implementation -                 4B   EVDS implementation -            4C    EVDS implementation - On-site EVDS                   5A     Supply vaccine          6     Training:
     Site Activation                            Scheduling                             o   EVDS set up (users identified,                                                        o EVDS on-site users
                                                                                                                                             Supply of Vaccine
     o    Link MFL approved sites               Administrator Access                       documentation submitted and accounts                                                  o Scheduling
                                                                                                                                                 Rob Botha
          to EVDS (enrolment,                   o     Scheduling administrator             created and approved)                                                                   administrators
          scheduling, catchment)                      accounts created and             o   Check users have activated their                      Vaccines delivered and          o Vaccinator (on
     o    Bulk upload or individual                   assigned to facilities               accounts (Patient Administrator ,                         administered                  knowledge hub as
          upload for site activation            o     Scheduling templates                 Vaccinators, Report Administrator and                                                   required)
                                                      working                              Back Capturing Administrator)                    5B
                                                                                       o   Back-capturing forms delivered to site                  Reporting
                                                                                                                                                                                     EVDS training
                                                                                                                                              Monitor Vaccine                     Harsha Desai
                                                                                                                                                 Sithembele Jara                   Vaccinator training

      Kevin Naicker & Cyprian Lucas             Kevin Naicker & Cyprian Lucas         Pierre Fabe                                                 Sites routinely report          Marione Schonfeldt
                                                                                                                                                  vaccine stock levels             EDVS users trained
            Sites activated                             Sites activated                Users accounts activated and schedules working

                                            Note: * Sites operating as primary distribution sites only without any
                                                vaccination and/or outreach services do not need a permit.
                                                                                                                                                                                                         7
Site Go-Live Process – Summary (Type of vaccination site)

                                                                                          3                                 5
  Start                                                                                                                                                    Go-live
                                                                                               SVS Implementation*                  Supply Vaccine
     1                                       2
          Area based planning &                  Facility Registration &                                                    5A
              Site Selection                     Site Curation on MFL                     4                                         Supply Vaccine
                                                                                               EVDS Implementation
                                            2A
                                                                                                                            5B
                                                  Site Curation on MFL
                                                                                                                                        Reporting
                                                                                          4A
                                                                                                   Site Activation

                                                                                                                                                           Go-live
                                            2B
                                                 Application for Section                  4B
                                                                                                   Scheduling               6
                                                     22 A 15 Permit
                                                                                               Administrator Access
                                                                                                                                        Training

                                                                                          4C
                                                                                                       On-site EVDS

                                                                                               Key :                         Fixed             Temporary
                              Note: * This is required only for sites requiring permits                       Primary                                           Mobile
                                                                                                                             Outreach          Outreach
                                                                                                              Vaccination                                       site
                                                                                                                             site              site
                                                                                                              site                                                       8
Go-live steps required per site
                                                                              Primary
                               Step                                         Vaccination                     Secondary Vaccination Site
                                                                                Site
                                                                                                                      Temporary          Mobile           Outreach sites will
                                                                                               Fixed Outreach
                                                                                                                       Outreach         Outreach            be linked to a
                                                                                                                                                               primary
                                                                                                                                                           vaccination site
      Area Based Planning & Site
 1.
      Selection                                                                  ✓                      ✓                   ✓                ✓
      Facility Registration & Site
                                           A. Site Curation on MFL               ✓                      ✓                   ✓
 2.
      Curation on MFL                      B. Application for Section
                                              22 A 15 Permit                     ✓                      ✓
 3.   SVS Implementation
                                                                                 ✓                      ✓                   ✓
                                           A. Site Activation
                                                                                 ✓                      ✓                   ✓                             Temporary Outreach
                                                                                                                                                               and Mobile
                                           B. Scheduling
 4    EVDS Implementation
                                              Administrator Access               ✓                      ✓                   ✓                                Outreach are not
                                                                                                                                                            required to submit
                                                                                                                                                             POs – supply of
                                           C. On-Site EVDS
                                                                                 ✓                      ✓                                                  vaccine is provided
                                                                                                                                                              by the primary
 5.   Supply of Vaccine                                                          ✓                      ✓                   ✓                ✓               vaccination site

 6.   Training
                                                                                 ✓                      ✓                   ✓                ✓
                                      Temporary outreach site – the requirement for on-site
                                     EVDS will depend on the decision to use on-site EVDS       Key :                             Fixed            Temporary
                                                                                                              Primary                                                   Mobile
                                     users from the primary site or whether additional users                                      Outreach         Outreach
                                                                                                              Vaccination                                               site
                                                        will be required                                                          site             site
                                                                                                              site                                                               9
Information flow – Key submissions along the process
                         Step                                      Activity                Role Responsible             Document                Submission Channel
     Area Based Planning &                                                                                                                  Covid 19 Vaccine Roll Out
1.                                                    1. Submit list of site for go-live   Provincial Lead      NDoH Site Template
     Site Selection                                                                                                                         Sharepoint (link here)
                                                      1. Submit list MFL Facility
                                                                                           1. Provincial Lead   1. Request list             1. Hissupport@health.gov.za
                                                         Representatives
                                A. Site Curation on                                        2. Provincial Lead   2. Request list             2. Hissupport@health.gov.za
                                                      2. Submit list MFL Curators
                                   MFL                                                     3. MFL Facility      3. MFL platform             3. MFL - Master Facility List
     Facility Registration &                          3. Submit or update facility
2.                                                                                            Representative                                   (csir.co.za)
     Site Curation on MFL                                information on MFL
                                B. Application for    1. Complete and submit
                                                                                           MFL Facility
                                   Section 22 A 15       Section 22 A 15 permit                                 Online application          Link sent via email
                                                                                           Representative
                                   Permit                application
                                                      1. Load site details on the SVS
3.   SVS Implementation                                                                    District Lead        SVS access form             Via email
                                                         system
                                                      1. Submit list of MFL compliant
                                A. Site Activation                                         Provincial Lead      SOP 001 form                sop@health.gov.za
                                                         sites requiring activation
                                B. Scheduling
                                                      1. Submit list of Scheduling
                                   Administrator                                           Provincial Lead      SOP 002 form                sop@health.gov.za
                                                         Administrators
4    EVDS Implementation           Access
                                                      1. Submit list of EVDS Account                            1. EVDS Access Control
                                                                                           1. Provincial Lead
                                                         Creators and Approvers                                    form, ID and Letter of   1. Hissupport@health.gov.za
                                C. On-Site EVDS                                            2. Facility
                                                      2. Submit list of vaccinators,                               Accountability           2. Directly to Account Creator
                                                                                              representative
                                                         patient admin and back cap.                            2. Province dependent

5.   Supply of Vaccine                                1. Submit purchase order             Provincial Lead      Bulk PO                     Via email to ACTA team

                                                                                                                                            Training-
6.   Training                                         1. Send training request             Provincial Lead      Email
                                                                                                                                            schedule@health.gov.za

                                        Incorrect submissions will cause delays in the process and jumping submissions will not be tolerated
                                                                                                                                                                             10
A practical example: Primary Healthcare Facilities (1 of 2)
                                  There has been a notice that 600 000 doses of vaccines will arrive, there is a need to select sites and complete the
                                                site go-live process to be able to administer these vaccines to the target population

                              1. Area based planning                                                                                              2A. Site curation on MFL
                                                                                                                                                                                                     The MFL Approver
       ✓ Engage with the sub-                                                                     Sipho will now check if the                                                                        confirms the
                                                             ✓ Communicate                         facility is registered. He                                  She confirms
         districts within the province                                                                                                                                                               information on
                                                              this selection to                        confirms that it is                                     that all is
         to determine which sites                                                                                                                                                                    MFL, all the
                                                                the NDoH by                        registered and updates                                      correct and
         should be selected and go                                                                                                                                                                   information is in
                                                               completing the                     any information that needs                                   up to date
         through the site go-live                                                                                                                                                                    the right format
                                               NDOH            site readiness                          updating on MFL                                         and submits
         process                                                                                                                                                                                     and approves
                                                                    sheet                                                                                      the request
                                                                                                                                              Priya            to the MFL
                                                                                                                                            MFL Curator
                                                                                                                                                               Approval                              Link to MFL

 Thembi                                       Thembi
Prov lead Sub-district lead                  Prov lead                                          Sipho
                                                                                            MFL Facility repr

                                    4. EVDS implementation                                                                  3. SVS implementation                                  2B. S22A permit application
                                                                 ✓ Sipho submits the
                                                                   request for Site                                             ✓ Thembi checks if the site                                     ✓ Sipho receives a
             ✓ At the same time,
                                                                   Activation to the SOP                            NDOH          has SVS access, she                                             link for the SAPC to
               Thembi and the rest of
                                                                   email                                                          sees it does not so she                                         apply for a Section
               the team consults the
                                                                                                                                  submits the SVS access                                          22A 15 permit. He
               Site Go-Live tracker to                           ✓ Sizwe, the scheduling                                          form with the site details                                      completes the
               assess progress of the                              administrator completes                                                                                      Sipho             application and
               process – she sees that                             the access control form                                      ✓ The site details are                        MFL Facility        submits for review
               MFL is linked to EVDS                               and gets this signed off                                                                                      repr
                                                                                                                                  confirmed and verified                                          and approval
               and user accounts can                               by his supervisor/facility
 Thembi                                           Sizwe                                                          Thembi           against the MFL
               now be created                Scheduling admin.     representative
Prov lead                                                                                                       Prov lead                                                              The permit is issued by the NDoH

                                                                                                 Proceed to Step 5. Vaccine Supply
                                                                                                                                                                                                                          11
A practical example: Primary Healthcare Facilities (2 of 2)
                        There has been a notice that 600 000 doses of vaccines will arrive, there is a need to select sites and complete the
                                      site go-live process to be able to administer these vaccines to the target population

                     5. Vaccine supply                                                              4. EVDS implementation
                                                                                                                                              ✓ Thembi consults the tracker
                                                                                                                                                and sees that all steps 1 –
                        ✓ Sipho submits a bulk                          ✓ Sipho submits Matt’s control form to the SOP                          4C have been completed
                         purchase order for the                           email                                                                 and that vaccine supply has
                         vaccines required for                          ✓ He gathers the information for the Vaccinators                        been scheduled
                         the week at the primary                          and the Patient Administrator and submits this                      ✓ She also organises for
                         site and outreach site                           to the account creator                                                back-capturing forms to be
                         and communicates this                                                                                                  delivered to the facility
                         with the Provincial team

       Sipho                                                               The Account Creator creates the On-              Thembi
                                                          Sipho
    Facility repr.                                     Facility repr.           site EVDS user accounts                    Prov lead

                                                                                                                                                   6. Training

                                                           ✓ At end of day, unused stock
                                                             is stored overnight at the                                                           ✓ Thembi consults with
                                                             facility                                                                               her team on training
                                                                                                                                                    needs, she requests
                                                                                                                                                    On-site EVDS ‘Train
                                                            ✓ The Vaccine Controller                                                                the Trainer’ training
                                                                                                          Primary
                                                              submits daily reports on                                                              and sends out the
                                                                                                         Healthcare
                                                              vaccine stock on SVS                                                                  invites
                                                                                                          Facility                 Thembi
                                                                                                          Go-Live                 Prov lead

                                                                                                                                                                              12
A practical example: Temporary Outreach facilities (1 of 2)
                                  There has been a notice that 480 000 doses of vaccines will arrive, there is a need to select sites and complete the
                                                site go-live process to be able to administer these vaccines to the target population

                                      1. Area based planning                                                                                    2A. Site curation on MFL

            ✓ Engage with the sub-districts                              ✓ Communicate                                                                                               She confirms that all
                  within the province to                                   this selection                                                                                            is correct and up to
              determine which sites should                                  to the NDoH                                              Jane will now                                   date and submits
             be selected and go through the                 NDOH           by completing                                               check the                                     the request to the
                   site go-live process                                        the site                                             facility data on                                 MFL Approve
                                                                              readiness                                                MFL and
                                                                                sheet                                                 update any                                     Link to MFL
                                                                                                                                                                      Linda
                                                                                                                                   information that
                                                                                                                                                                    MFL Curator
                                                                                                                                   needs updating
 Thato                                                     Thato                                               Jane
Prov lead     Sub-district lead                           Prov lead                                       MFL Facility repr

                                                                   3. SVS implementation                                                               2B. S22A permit application

                                                                                                                                Jane                                   ✓ Jane expects to receive a link for
                                                           NDOH          ✓ The SVS Provincial DoH/                            MFL Facility                                the SAPC to apply for a Section
                                                                           if the site does not already                          repr                                      22A 15 permit – she does not
                                                                           have SVS access, if not                                                                                 receive one
  Proceed to Step 4.
                                                                           then he will load the site
 EVDS Implementation
                                                                           details on the SVS system
                                                                                                                                                               ✓ Jane goes to Linda for help. Linda reminds
                                                                         ✓ The site details are                                                                                        her:
                                                                           confirmed and verified                                                               ❖ The outreach site needs to be curated
                                                       Rajesh              against the MFL                                                                         but does not need to have s22A as it
                                                    SVS prov DOH                                                                                                        will be linked to primary site.
                                                                                                                            Jane
                                                                                                                          MFL Facility                          ❖ The site is linked with primary site. The
                                                                                                                             repr                                 facility registration step is now complete

                                                                                                                                                                                                               13
A practical example: Temporary Outreach facilities (2 of 2)
                 There has been a notice that 480 000 doses of vaccines will arrive, there is a need to select sites and complete the
                               site go-live process to be able to administer these vaccines to the target population

                                 4. EVDS implementation                                                     5. Vaccine supply

                                                           ✓ At the same time,
      ✓ Matt, the                                                                                 ✓ Jane confirms
                                                             Thato and the rest of
        scheduling                                                                                 that vaccines will
                                                             the team consults the
        administrator                                                                              be supplied to the
                                                             tracker to assess
        complete the                                                                               outreach site by
                                                             progress of the
        access control                                                                             the primary
                                                             process                                                                                   4. EVDS implementation
        form and gets                                                                              vaccination site
        this signed off by
        his                                                                                                                                                     ✓ Jane submits
                                                                          Thato
        supervisor/facility          Matt                                Prov lead
                                                                                                                                 Jane                             Matt’s control
                                                                                                                              Facility repr.
        representative         Scheduling admin.                                                                                                                  form to the SOP
                                                                                                                                                                  email
                                                                                                                                                                ✓ She confirms that
                                                                                                                                                                  vaccinators and
                                                                                                                                                                  patient
                                                                                                                                                                  administrators
                                                                                                     6. Training                                  Jane
                                       ✓ At end of day, unused stock                                                                           Facility repr.
                                                                                                                                                                  will be allocated
                                              is sent back to the                                                                                                 to the temporary
                                                                                                 ✓ Thato consults the tracker and                                 outreach site
                                                distribution site
                                                                                                   sees that all steps 1 – 4C have
                                                                                                   been completed
                                      ✓ The temporary outreach site
                   Temporary                                                                     ✓ Thato requests training for all sites
                    outreach                 closes after its initial
                                                                                      Thato        that will go-live on the same day
                      site              population is vaccinated. All                Prov lead     (including for users allocated to
                                        accounts are suspended and
                                                                                                   this temporary outreach site) and
                                           re-opened in 42 days to
                                                                                                   sends the invite to the relevant
                                         administer the second dose
                                                                                                   users

                                                                                                                                                                                      14
Site Go-Live Timelines
14 day time horizon

                         15
Go-live schedule overview
                             Day -14   Day -13   Day -12    Day -11    Day -10    Day -9   Day -8     Day -7   Day -6   Day -5     Day -4     Day -3     Day -2   Day -1     Day 0    Go-Live
                             Sunday    Monday    Tuesday   Wednesday   Thursday   Friday   Saturday   Sunday   Monday   Tuesday   Wednesday   Thursday   Friday   Saturday   Sunday   Monday

1. Area Based Planning

2. A. Site Curation on MFL

2. B. Application for
   Section 22 A 15 Permit

3. SVS implementation

4. A. EVDS implementation:
      Site Activation

4. B. EVDS implementation:
      Scheduling
      Administrator Access

4. C. EVDS implementation:
      On-site EVDS

5. A. Supply of vaccine

5. B. Reporting

6.   Training*

                                  Note: * EVDS on-site user training, Scheduling Administrator training & Vaccinator Training
                                                                                                                                                                                                16
Go-Live schedule (steps 1 & 2A)
                                                          Day          Day      Day        Day        Day       Day       Day       Day      Day       Day        Day        Day       Day       Day       Day      Go-
                          Steps
                                                          -14          -13      -12        -11        -10        -9        -8        -7       -6        -5        -4         -3        -2        -1         0       live
                                                          Sunday      Monday   Tuesday   Wednesday   Thursday   Friday   Saturday   Sunday   Monday   Tuesday   Wednesday   Thursday   Friday   Saturday   Sunday   Monday

1. Area Based Planning and Site Selection

Identify the vaccination need in the area

Quantify the need

Determine the number of sites required

Identify appropriate sites & required capacity

Determine the type of site

Sign off by province

Sign off and approval by NDoH

2A. Facility Registration and Site Curation on MFL

Determine whether site is registered on MFL

If facility is not on MFL then register facility on MFL

Curate (Review and confirm) updated data

Approve updates to MFL

Link outreach site to vaccination site on MFL

                                                                   Lock in date for completion of each step. Those sites not completed by this date may not be activated on the estimated Go-Live date

                                                              NOTE: Steps run can run in parallel                                                                                                                      17
Go-Live schedule (steps 2B & 3)
                                                            Day          Day      Day        Day        Day       Day       Day       Day      Day       Day        Day        Day       Day       Day       Day      Go-
                          Steps
                                                            -14          -13      -12        -11        -10        -9        -8        -7       -6        -5        -4         -3        -2        -1         0       live
                                                            Sunday      Monday   Tuesday   Wednesday   Thursday   Friday   Saturday   Sunday   Monday   Tuesday   Wednesday   Thursday   Friday   Saturday   Sunday   Monday

2B. Application for Section 22 A 15 Permit
Electronic token/link sent by SAPC to facilities with
vaccine site on MFL
Facility Representative completes application
SAPC reviews application
NDoH reviews and approves/reject
NDoH issues permit

3. SVS Implementation
 Site details confirmed and verified against the MFL
 Train end-users on the reporting procedure and
 requirements
 Site loaded and enrolled on SVS
 Clarify the end-user support process
 Customise site formularies as relevant (i.e. load the
 relevant vaccine(s), ancillary items and diluent used by
 the site
 Ongoing monitoring and evaluation

                                                                     Lock in date for completion of each step. Those sites not completed by this date may not be activated on the estimated Go-Live date

                                                                NOTE: Steps run can run in parallel                                                                                                                      18
Go-Live schedule (step 4 – A, B and C)
                                                             Day     Day       Day      Day       Day      Day       Day       Day      Day       Day      Day       Day      Day       Day       Day      Go-
                           Steps
                                                             -14     -13       -12      -11       -10       -9        -8        -7       -6        -5      -4        -3       -2        -1         0       live
                                                            Sunday   Monday   Tuesday Wednesday Thursday   Friday   Saturday   Sunday   Monday   Tuesday Wednesday Thursday   Friday   Saturday   Sunday   Monday

4A. EVDS Implementation: Site Activation

Link MFL Approved sited to EVDS

Provinces to indicate catchment site ID per site

Bulk upload or individual upload for site activation
4B. EVDS Implementation: Scheduling Administrator
   Access
Scheduling administrators confirmed by sites

Scheduling administrator accounts created

Scheduling templates setup

4C. EVDS Implementation: On-site EVDS
Determine Account Creators and Account Approvers and
Users with Super User functionality
Facility assigned to on-site EVDS account creator
Identify onsite EVDS users (vaccinators, patient
administrators) provide details for user accounts
Account creators create EVDS accounts for administrators,
vaccinators, and back capturers
Account Approvers approve account created
Users must activate accounts by changing their password
Back capturing forms delivered to facility

                                                             Lock in date for completion of each step. Those sites not completed by this date may not be activated on the estimated Go-Live date

                                                            NOTE: Steps run can run in parallel                                                                                                                     19
Go-Live schedule (steps 5 & 6)
                                                      Day          Day      Day        Day        Day       Day       Day       Day      Day       Day        Day        Day       Day       Day       Day      Go-
                         Steps
                                                      -14          -13      -12        -11        -10        -9        -8        -7       -6        -5        -4         -3        -2        -1         0       live
                                                      Sunday      Monday   Tuesday   Wednesday   Thursday   Friday   Saturday   Sunday   Monday   Tuesday   Wednesday   Thursday   Friday   Saturday   Sunday   Monday

5. Supply of Vaccine
 Demand quantified for sites
 Distribution schedule developed for all sites
 Place orders for vaccine
 Place orders for vaccine (National to Distributor)
 Place orders for ancillary items
 NATJOINTs approval
 Delivery
 Re-distribution of vaccine to the site

6. Training
Request training
Train Scheduling Administrators
Train On-site EVDS Users
Vaccinator training on Knowledge Hub (as required)

                                                               Lock in date for completion of each step. Those sites not completed by this date may not be activated on the estimated Go-Live date

                                                          NOTE: Steps run can run in parallel                                                                                                                      20
Site Go-live Tracking
Tracking sites through the process

                                     21
Site Go-Live Tracker
                              Tracker Purpose                                           Step                  Metric
                                                                                                              Provincial: District, Sub-district, Facility
 The purpose of the tracker is to:
                                                                                               Site list      Type of facility
         •    Provide an overview of the site Go-Live process
                                                                                                              Estimated go-live date
         •    Track where sites are relevant to each step in the process according
              to envisaged timelines                                                                          MFL ID

         •    Be the one source of truth for the Go-Live and assist with flagging                             Site Registered on MFL
              where focus should be given along the journey (for example, if we          Site Curation on
                                                                                                              Site Curated
              notice that training sessions have not been requested/completed)                 MFL
                                                                                                              MFL Approval Status
         •    Be used during status meetings (governance) to communicate
              progress                                                                                        MFL API
                                                                                           Permit Status      Permit status
                              Tracker Updates                                                                 Stock availability for go-live confirmed
                                                                                         Stock Availability
   Monday         Tuesday        Wednesday           Thursday          Friday                                 Confirmed delivery date
                                                                                        SVS Implementation    SVS loaded and activated for reporting
                                                                                                              MFL Link to EVDS
    Sites on       Tracker       Tracker can         Tracker         Tracker can
                                                                     be assessed                              Scheduling Administrator accounts created
    tracker        updates       be assessed         updates
    updated                                                                                                   Scheduling templates set up
 (14 days prior                  Site Go-Live      Site lists for     Site Go-Live
   to go live)                  Highlight sent        go-live        Highlight sent           EVDS            Facility assigned to on-site EVDS Account Creator
                                  via email         confirmed          via email          Implementation      Patient Administrator accounts created
                                                       and             Site lists
                                                    submitted          approved                               Vaccinator accounts created
                                                     (14 days       (14 days prior to
                                                    prior to go                                               Back Capturing Administrator accounts created
                                                                        go live)
                                                       live)                                                  Back Capturing Forms delivered
                                             Tracker will be available on the                                 Scheduling Administrators Trained
                                                Public Sector sharepoint                       Training                                                           22
                                                                                                              Vaccinator & Patient Administrators Trained
Key Roles
Roles involved in the process

                                23
Key roles for completion of go-live process
                                                      Which roles need to fulfil which step?

    1. Area Based         2, Facility Registration & Site          3. SVS Loading (Sithembele Jara)                       5A. Supply Vaccine (Rob Botha)
       Planning                 Curation on MFL                    SVS Administrator
  and Site Selection                                                                                                    Provincial:
   (Gaurang Tanna)         2A. Site Curation on MFL                                        SVS Provincial DoH/
                               (Petro Rousseau)                    Vaccine Controller      Group points of contact             Provincial                  Facility
     Provincial Leads                                                                                                          Lead                        Representative
                                MFL Facility Representative
                                                                 4. EVDS Implementation (Pierre Fabe)                         Vaccine                      Group point of
                                                                                                                              Controller                   contact
     District and / or          MFL Curator
     Sub-district leads                                                     4A. Site Activation
                                MFL System Administrator
                                                                                                                           5B. Reporting (Sithembele Jara)
                                                                   Provincial Lead

                                MFL Approver
                                                                  4B. Scheduling Administrator Access

                          2B. Application for Section              Provincial Lead
                                22 A 15 Permit
                          (Petro Rousseau / Marione                          4C. On-site EVDS
                                  Schonfeldt)                                                                                 Training (Harsha Desai)
                                Facility Representative/           Provincial Lead              Account Creators
                                Designated contact person                                                                      Provincial Leads
                                                                   Facility                     Account Approvers
                                Permit approver                    Representative

                                                                                                                                                                     Facility
                                                                                                Key :      Provincial       NDoH            Sub-district
                                                                                                                                                                     level
                                                                                                                                                                            24
Roles: Overall

User Profile      Definition
                  The provincial lead is responsible for providing oversight and guidance for the site go-live process for their designated province. They also assist and
                  are accountable for specific responsibilities in the process such as:
                  1. Area based planning – Communication link between sub-district leads and NDOH on the sites identified to go-live
                  2. MFL - Provide oversight to the facility registration and MFL activation process, ensuring completeness/accuracy of data and progression through
                     the process according to required timelines
                  3. MFL - Oversee that sites have applied for and have been issued the Section 22A 15 permit
                  4. EVDS implementation - Request a list of MFL compliant sites to be activated and submit the list of site requiring activation
Provincial lead
                        • Identify Scheduling Administrators for access to the system
                        • Collate required user access information and nominate through email submission
                  5. Training – Identify and manage training requirements
                  6. Vaccine supply - Submit bulk PO for vaccine supply and attend weekly meeting to discuss weekly supply

                  Note: The private sector lead’s role is similar to that of the provincial lead with the main difference being the vaccine supply process. The private
                  sector lead submits a PO every time stock is required.
                  The sub-district lead is responsible to support the Provincial Lead to manage sub-district challenges and issues. They are accountable for specific
                  responsibilities in the process such as:
 Sub-district     1. Area based planning - Identifies the sites that need to go-live and provides list of sites with MFL code, catchment districts, users and scheduler to
    lead             the Provincial leads

                                                                                                                                                                             25
Roles: Facility Registration & Site Go-Live on MFL

User Profile     Definition
                 This is an individual designated by an institution/facility/ company to serve as contact person on EVDS matters (e.g. Facility manager). They are
                 responsible and accountable for:
 MFL Facility    1. Creating requests to add details of a new vaccine site or edit facility data on MFL
Representative   2. Creating user access requests and require authentication.
                 3. Viewing all facility data.

                 Central role at the National Department of Health authenticated to review and approve online requests. Review user access requests. Review external
                 systems requests
MFL Systems
Administrator    Requires authentication.

                 The Curator is someone who understands the facility well enough to review and confirm that the data captured by the vaccination site is correct. They
                 are accountable to complete the following:
 MFL Curator     1. A new (or edit) request is sent to the Curator on the MFL for review and is either reviewed successfully or rejected. The approval confirms that the
                 vaccine site is compliant with the requirements. This person requires authentication

                 This person is responsible for final approval so that a facility site is registered on the system and is a national system role.
                 1. Approves user access requests, and facility requests.
MFL Approver     2. Approves external systems

                                                                                                                                                                           26
Roles: Application for Section 22 A 15 Permit

User Profile     Definition
                 This is an individual designated by an institution/facility/ company to serve as contact person on EVDS and vaccination related matters (e.g. Facility
                 manager). They are responsible for:
   Facility      1. Completing the application for Section 22A 15 permit by following a link/electronic token that is sent by the SAPC
Representative   2. Ensuring that the application is submitted timeously based on the site go-live process timelines

                                                                                                                                                                          27
Roles: SVS Implementation

User Profile    Definition
                This is an individual who has sight of the vaccine supply at the facility and is able to provide daily reports on vaccine stock. They are responsible to:
                1. Download SVS COVID-19 app
   Vaccine      2. Upload stock data daily including reporting lost, damaged stock
  Controller

                This is an individual who ensure SVS access requests by the facility are checked and access is granted. They are responsible to:
                1. Check for completion of the SVS access control form
                2. Assesses the access control form and grants access to SVS users
   SVS
Administrator

                                                                                                                                                                            28
Roles: EVDS Implementation

User Profile   Definition
               This is an authorised system user that’s responsible for creating users on behalf of other system users such as the vaccinator and the patient
               administrator. They are responsible for:
               1. Creating new accounts (or edit exiting ones) for the vaccinator, patient administrator, back-capturing administrator users, account creator and
   Account
               account approver, depending on the rights the user needs to do their job.
   Creator
               2. Assigning a user to one or more organisational units.
               3. Resetting account passwords, deactivate and reactivate accounts.
               4. Registering the facility and vaccine site
               An Account Approver is mainly responsible for reviewing, approving and activating user accounts created. They are responsible for:
               1. Reviewing account request and approve or decline newly created accounts and reset account passwords.
   Account     2. Viewing and finding accounts that need to be activated.
   Approver

                                                                                                                                                                    29
Step by Step Guide
Process & Reference Cards

                            30
1 Area-based planning – Process                                                                                                                                           Day -14 to Day -10

                                                                                                                                                                 Key
                                                                                                                                                                         Provincial/private sector lead
                                                                                                                                                                         NDOH
                                                                                                                                                                         Provincial/private sub-leads

              Guidance is provided by                                                                   The sites that need to be
             NDOH based on population                                                                   activated are uploaded on
     Start    density in sub-district &                                                                  the NDOH template by                               Sites for
                       supply                                                                                provincial leads                              go-live are         End
                                                                                                                                                           confirmed
                                                                                                                                                               per
                                              The sub-district leads    Sub-district leads provide
                                                                                                                                    The NDOH approves       province
                                          engage with stakeholder on list of sites for go-live to the
                                                                                                                                     requested sites for
                                           the ground to identify the        provincial leads
                                                                                                                                         provincial
                                          sites that need to go-live as
                                           well as each lead obtains
                                             MFL code, catchment
                                               districts, users and
                                                    scheduler

                                                                                Sites are considered based
                                                                                 on the vaccination targets
                                                                                  that need to be met and
                                                                                    type of vaccine site.

                                                                                                                                                                                                   31
1 Area-based planning – Reference Card – Provincial lead
      What is area based planning?                                                                                                                  Escalation contact person
Provincial/Private sector Leads plan and provide go-live date, list of permitted sites, MFL code, catchment districts, users
                                                                                                                                                             Gaurang Tanna
and scheduler (signed off). The goal is to ensure full coverage without duplicating number of providers in catchment.

      What do I need to do?                                    Instructions:
                  Provincial lead                       Step by step process                                                                                   Document
• Responsible for the communication link between
                                                        1. Engage with NDoH on guidance for site selection based on population density in sub-
  sub-leads and NDOH for finalisation of site              district & supply of vaccine
  selection
• Accountable for communicating site selection to
                                                        2. Engage with sub-district leads or district leads to receive the site selection lists (Including
  NDoH via the relevant template                           MFL code, catchment districts, users and schedulers for each site )

                                                        3. Capture the site selection on the template and ensure all information is captured correctly         NDOH site addition template
                                                           (Day -12)

                                                        4. The NDOH approves requested provincial sites. If sites are not confirmed/approved on this
      Refer to:                                            list then they will not be able to proceed with the site go-live process. Communicate this
                                                           approval to the Districts and Sub-Districts
                                                           (Day -10)
     ❑ Site addition template

                                                                                                                                                                    Once completed,
                                            Submission process/Check List
                                                                                                                                                                     proceed to…
                                          ❑ Site selection for go-live obtained from sub-district leads
                                                                                                                                                               Facility registration &
                                          ❑ All sites have a go-live date, MFL code, catchment districts, users and scheduler allocated to it
                                                                                                                                                               MFL activation
                                          ❑ Site approval is obtained from NDOH                                                                                                         32
1 Area-based planning – Reference Card – Sub-district lead
      What is area based planning?                                                                                                                  Escalation contact person
Provincial/Private sector Leads plan and provide go-live date, list of permitted sites, MFL code, catchment districts, users
                                                                                                                                                             Gaurang Tanna
and scheduler (signed off). The goal is to ensure full coverage without duplicating number of providers in catchment.

      What do I need to do?                                    Instructions:
                Sub-district leads                      Step by step process                                                                                   Document
• Responsible for identifying the sites that need to    1. Engage with the Provincial Leads to obtain guidance on site selection as provided by
  go-live and providing this list of sites, with MFL       NDOH (based on population density in sub-district & supply of vaccine)
  code, catchment districts, users and scheduling          (Day -14)
  administrator, to the Provincial leads
                                                        2. Engage with stakeholders on the ground to identify the sites that need to go-live
                                                           (Day -14)

                                                        3. Provide site selection list to the Provincial Lead - this should include the facility name, the
                                                           MFL code, catchment districts, users and schedulers for each site
                                                           (Day -13)
      Refer to:
                                                        4. Receive feedback from Provincial Leads on sites that have been approved for go-live

                                                                                                                                                                   Once completed,
                                            Submission process/Check List
                                                                                                                                                                    proceed to…

                                          ❑ Obtain sites that need to go-live
                                                                                                                                                               Facility registration &
                                          ❑ Provide list of sites with the estimated go-live date, MFL code, catchment districts, users and                    MFL activation
                                              scheduler allocated to the Provinicial Leads                                                                                         33
2A Facility registration and Site Curation on MFL – Process                                                                                                                                                               Day -10 to Day -9

                    MFL Curator is nominated by their relevant                                                                         MFL Approver reviews and approves                                    Key
                      orgainsations’ or departments’ MFL Co-                                                                            the MFL Curator’s account and an
                 Ordinator/Provincial Leads/Private Sector Leads,                                                                                                                                                   MFL Curator
                                                                                                                                           email is then sent to the MFL
                and this nomination form must be emailed to NDoH                                                                          Curator with their unique log-in                                          MFL Facility Representative
                     (Hissupport@health.gov.za) for approval.                                                                                          details.                                                     NDoH
  MFL                                                                                                                                                                                                               South African Pharmacy Council
 Curator                                                                                                                                                                                                            Enrolment & Scheduling
                                                                   MFL System Administrator reviews the
                                                                    nomination form to ensure the MFL
                                                                                                                                                                                                                    EVDS On-site
                                                                     Curator meets all requirements,
                                                                     registers the account and sends
                                                                     request to the MFL Approver for
      Dual Start                                                                 approval.

                   MFL Facility Representative is nominated                              MFL System Administrator reviews                                                                                            MFL Approver reviews and
                        by their relevant orgainsations’ or                                the MFL Facility Representative                                        MFL Facility                                         approves new or edited
                    departments’ MFL Co-ordinator, and this                              account to ensure all requirements                               Representative is now able                                    facilities that meet the
                   nomination form must be emailed to NDoH                                are met and sends request to the                                to associate with a facility,                              requirements to become a
  MFL               (Hissupport@health.gov.za) for approval.                                 MFL Approver for approval.                                    edit or add a new facility.                              Vaccine Site (pending permit).
 Facility
  Rep.                                                       MFL Facility Representative is                                  MFL Approver reviews and                                     MFL Curator, using the site
                                                            then asked to register their own                                   approves the Facility                                  typology tool, reviews the facility
                                                             details to create an account on                                 Representative account on                               request to confirm all requirements
                                                                           MFL.                                              MFL and an email is sent                                 are fufilled to become a Vaccine
                                                                                                                                to the MFL Facility                                    Site. The Curator either rejects,
                                                                                                                              Representative with their                               returns the request to the Facility
                                                                                                                               unique log-in details.                                Reprenstative to complete missing
End                                                                                                                                                                                     information or accepts review.

                                                                      N.B This process flow exists outside the MFL system
                                                                                                                                                                                                                            South African Pharmacy
                                        MFL facility data is                                                                                                   South African Pharmacy                                           Council emails an
                                        electronically pulled
              Data                                                                             The system facility Vaccine Site                                  Council reviews the                                        electronic token / link to
                                         into the Enrolment
            Exchange
                                           And Scheduling                 The facility          service is “system marked” as                                  application and makes a                                       facilities that are active
                                             component                     is now a                        compliant.                                             recommendation.                                            Vaccine Sites on MFL.
                                             periodically                  Vaccine
 MFL facility data is                                                     Site with a                                             The NDoH approves or                                       A designated contact
 electronically pulled                                                       valid
 into the EVDS On-
                                                                                                                                    rejects the permit                                    person responsible for the
                                          Data                              permit                                                     application.                                       facility, will be prompted to
   site component                       Exchange
      periodically                                                                                                                                                                            complete the permit
                                                                                                                                                                                                application email.                                 34
                                                                     N.B This process flow is ONLY for Primary and Fixed Outreach Sites - For Temporary Outreach or Mobile sites permits are not required
2A Facility Registration and Site Curation on MFL – Reference Card
      What is facility registration and activation on MFL?                                                                                  Escalation contact person
The Master Facilities List (MFL) captures and manages approved vaccination site details and permitting status. Sites have to
                                                                                                                                                 Petro Rousseau
be activated on MFL and be associated to the API in order to complete this go-live step

      What do I need to do?                                  Instructions:

       Provincial Lead/Sub-District Lead              Step by step process                                                                         Document
                                                      1. Nominate MFL Curators by completing a form and sending to Hissupport@health.gov.za        Request form
• Responsible to provide oversight to the facility
  registration and MFL activation process,            2. Nominate MFL Facility Representatives by completing a form and sending to                 Request form
  ensuring completeness/accuracy of data and             Hissupport@health.gov.za
  progression through the process according to        3. Request MFL training for MFL Facility Representatives and MFL Curators
  required timelines
                                                      4. Ensure MFL Facility Representatives have applied for user access on the MFL site

                                                      5. Provide guidance to Facility representatives and MFL Curators for completion of MFL
                                                         information
                                                      6. Check MFL data for accuracy, completeness as required
      Refer to:                                       7. Ensure Facility Representatives submit permit application                                 Application form via PHC
                                                      8. Track/Confirm approvals of permits
     ❑ FAQs

                                                                                                                                                        Once completed,
                                            Submission process/Check List
                                                                                                                                                         proceed to…
                                          ❑ Submitted MFL Curators Nominations                                                                          EVDS
                                          ❑ Submitted MFL Facility Representatives Nominations                                                          Implementation
                                          ❑ Permit application (oversight only)                                                                         SVS Loading       35
2A Facility Registration and Site Curation on MFL – Reference Card
      What is facility registration and activation on MFL?                                                                                 Escalation contact person
The Master Facilities List (MFL) captures and manages approved vaccination site details and permitting status. Sites have to
                                                                                                                                                Petro Rousseau
be activated on MFL and be associated to the API in order to complete this go-live step

      What do I need to do?                                    Instructions:
             MFL Facility Representative              Step by step process                                                                        Document
• Responsible for reviewing information for
                                                      1. Activate account using unique log in details
  facilities already on MFL (update as required) or
  add new facilities to MFL                           2. MFL Facility Representative to edit or add facility on MFL (ensure accuracy and
                                                         completeness of information) and submit facility request to MFL Curator
                                                         (Day -10)

                                                                                                        Things to look out for:
                                                       •   GPS coordinates
                                                       •   Correct site typology allocation
      Refer to:                                        •   Site name (full and short name) are spelt correctly
                                                       •   Correct allocation of facility to district and/or sub-district
     ❑ MFL Quick Reference Guide
     ❑ FAQs
     ❑ Cheat sheet
                                                                                                                                                      Once completed,
                                           Submission process/Check List
                                                                                                                                                       proceed to…
                                         ❑ MFL Facility Request with necessary information accurate and completed                                      EVDS
                                         ❑ MFL Facility Request reviewed                                                                               Implementation
                                                                                                                                                       SVS Loading      36
2A Facility Registration and Site Curation on MFL – Reference Card
      What is facility registration and activation on MFL?                                                                                    Escalation contact person
The Master Facilities List (MFL) captures and manages approved vaccination site details and permitting status. Sites have to
                                                                                                                                                      Petro Rousseau
be activated on MFL and be associated to the API in order to complete this go-live step

      What do I need to do?                                     Instructions:
                    MFL Curator                         Step by step process                                                                            Document
• Accountable for review of facility information that   1. Activate account using unique log in details
  has been completed by the MFL Facility
  Representative – either accept or reject for          2. MFL Curator review facility request and confirm requirements are fulfilled
  information updates                                      (Day -9)
                                                        3. MFL Curator to either reject request (Facility Representative to make updates) or accept
                                                           review and submit to MFL Approver
                                                           (Day -9)

                                                                                                         Things to look out for:
      Refer to:                                         •   GPS coordinates
                                                        •   Correct site typology allocation
                                                        •   Site name (full and short name) are spelt correctly
  ❑ MFL Quick                   ❑ Cheat Sheet           •   Correct allocation of facility to district and/or sub-district
      Reference Guide           ❑ Data Definition
  ❑ FAQs                            Document

                                                                                                                                                            Once completed,
                                            Submission process/Check List
                                                                                                                                                             proceed to…
                                           ❑ MFL Facility Request with necessary information accurate and completed                                          EVDS
                                           ❑ MFL Facility Request reviewed                                                                                   Implementation
                                                                                                                                                             SVS Loading      37
2B Application for Section 22 A 15 permit – Process                                                                                                                                    Day -9 to Day -6

                                                                                                                                                                          Key
                                                                                                                                                                                   MFL Curator
                                                                                                                                                                                   MFL Facility Representative
                                                                                                                                                                                   NDoH Roles
                                                                                                                                                                                   South African Pharmacy Council
                                                                                                                                                                                   Enrolment & Scheduling
                                                                                                                                                                                   EVDS On-site
                South African Pharmacy
                    Council emails an                                         South African Pharmacy
        Start                                                                   Council reviews the                              The system facility Vaccine Site
                electronic token / link to
                 facilities that are active                                   application and makes a                             service is “system marked” as             The facility
                 Vaccine Sites on MFL.                                           recommendation.                                             compliant.                      is now a
                                                                                                                                                                             Vaccine
                                                 A designated contact                                   The NDoH approves or                                                Site with a
                                              person responsible for the                                  rejects the permit                                                   valid
                                              facility, will be prompted to                                  application.                                                     permit
                                                  complete the permit
                                                    application email.

                                                                                                                               End

                                                                                                                                                                    MFL facility data is
                                                                                                                                                                    electronically pulled
                                                                                                                                             Data                    into the Enrolment
                                                                                                                                           Exchange
                                                                                                                                                                       And Scheduling
                                                                                                                                                                         component
                                                                                                                                                                         periodically
                                                                                                                                MFL facility data is
                                                                                                                                electronically pulled
                                                                                                                                into the EVDS On-
                                                                                                                                                                      Data
                                                                                                                                  site component                    Exchange
                                                                                                                                     periodically

                                                                                                                                                                                                           38
2B Application for Section 22 A 15 permit – Reference Card
      What is Application for Section 22A 15 permit?                                                                                       Escalation contact person
 The Section 22A 15 permit issued by the South African Pharmacy Council and the National Department of Health to allow
                                                                                                                                               Marione Schonfeldt
                                           facilities to administer the vaccine

      What do I need to do?                                Instructions:

       Provincial Lead/Sub-District Lead            Step by step process                                                                   Document

• Responsible for overseeing that sites have        1. Facility representative to follow the link/electronic token provided by SAPC        Electronic token/link
  applied for and have been issued the Section      2. Facility representative to complete and submit application for the permit           Application/Declaration form via
  22A 15 permit                                        (Day -8)                                                                            PHC
            Facility Representative                 3. Provincial Lead/Sub-District Lead to follow up to ensure Facility Representatives   Application/Declaration form via
                                                       submit permit application                                                           PHC
• Take ownership for completing and submitting
                                                       (Day -7)
  the online application for the Section 22A 15
  permit                                            4. Provincial Lead/Sub-District Lead to track/confirm approvals of permits
                                                       (Day -6)
      Refer to:

                                                                                                                                                          Once completed,
                                         Submission process/Check List
                                                                                                                                                           proceed to…

                                        ❑ Permit application (online)                                                                                     EVDS
                                                                                                                                                          Implementation
                                        ❑ Confirmation of approval of permits                                                                             SVS Loading         39
3 SVS implementation – Process                                                                                                                                                                  Day -9 to Day -3

                                                                                                                                                                                     Key
                                                                                                                                                                                             Provincial lead
                                                                                                                                                                                             Site SVS representative
                                                                                                                                                                                             NDOH

                    If the site does not already have SVS
                     access, the district lead will request                                                                    The completed form is checked for completion and
                  access and identify one person per facility                                                                 the site is granted access to SVS. A site will indicate
Start   On-site                                                                                                              if they are reporting on stock or acillary items as well.
                              to obtain SVS access
        EVDS
        report
                                                                    An SVS access form is completed by
        admin                                                         the site and sent to SVS team to
                                                                   upload. Sites need to be registered on
                                                                   MFL before being granted SVS access

                                                          Recording done on a daily basis
                                                            on SVS, if not done can be
                                                           blocked from receiving stock.                                                             Train end-users on the
                                                            Some sites record ancillary         The facility                                        reporting procedure and
                                                                                                  is now                                           requirements done by the
                                                           stock usage as well. All sites
                                                                                                loaded on
                                                           record stock usage and loss           SVS and
                                                                                                                                                             NDOH
                                                                                                   begin
                                                                                               reporting on     The site SVS representative                                       Once registered the site is provided
                                 A report is downloaded on a
                                                                                                   SVS
                              daily basis to identify anomalies                                                downloads the SVS COVID-19                                         with a website link, mobile link or an
                                    and obtain reasons for                                                     app. The site can go-live at this                                API based on their preference. The site
                              differences. The report is sent to                                                            point                                               is also directed to the SVS application.
                                     DOH management
                                                                                               End

                                                                                                                                                                                                                       40
3 SVS implementation – Reference card
      What is SVS loading and implementation?                                                                                               Escalation contact person
SVS is the stock visibility system for each site that provides the scheduler with an understanding of stock availability at each
                                                                                                                                                   Sithembele Jara
site

      What do I need to do?                                     Instructions:
             Reporting administrator                     Step by step process                                                                               Document
• Responsible for loading site details on SVS and        1. The reporting administrator loads site details (name, address, facility representative, etc.)   SVS access form
  identifying site data upload strategy and key             on the SVS system.
  personnel                                                 (Day -8)
                                                         2. The completed form is checked for completion and the site is granted access to SVS
                                                               • Once registered the site is provided with a website link, mobile link or an API
                                                                  based on their preference. The site is also directed to the SVS application
                                                            (Day -8/ Day-7)
                                                         3. Train end-users on the reporting procedure and requirements done by the NDOH
                                                            (Day -8 or Day -7)
      Refer to:

     ❑ SVS access form

                                                                                                                                                            Once completed,
                                            Submission process/Check List
                                                                                                                                                             proceed to…

                                          ❑ Site loaded onto SVS                                                                                       Supply of vaccine,
                                          ❑ Data can be uploaded on a daily basis once site goes live – access to data, devices,                       EVDS implementation
                                               connectivity, etc.                                                                                      (in parallel)    41
3 SVS implementation – Reference card
       What is SVS loading and implementation?                                                                                           Escalation contact person
SVS is the stock visibility system for each site that provides the scheduler with an understanding of stock availability at each
                                                                                                                                                Sithembele Jara
site

       What do I need to do?                                       Instructions:
             Site SVS representative*                       Step by step process                                                                         Document
• Accountable for uploading stock data daily                1. Download the SVS COVID-19 app
                                                               (Day -6)
* Can be either the pharmacist, vaccinator or
facility representative. Site to determine user             2. Record stock on a daily basis on SVS once site is live
                                                                 • A report is downloaded on a daily basis to identify anomalies and obtain reasons
                                                                   for differences and is sent to provincial and NDOH teams
                                                                 • If this is not done then site can be blocked from receiving stock.

       Refer to:

     ❑ SVS access form

                                                                                                                                                         Once completed,
                                             Submission process/Check List
                                                                                                                                                          proceed to…

                                           ❑ SVS COVID-19 app downloaded                                                                              Supply of vaccine,
                                           ❑ Data can be uploaded on a daily basis once site goes live – access to data, devices,                     EVDS implementation
                                                  connectivity, etc.                                                                                  (in parallel)    42
4 EVDS implementation – Site activation, scheduling and On-site EVDS
                                                                                                                                       Key
                                                                                                                                             Site Activation
                                                                        MFL compliant sites are required to be
                                                                                                                                             Scheduling Administrator
                                                                           activated to ensure Scheduling         The site is
                                                                          Administrators are linked to a site    activated and               EVDS Account Creator
                                                           Site
                                                A        activation
                                                                                                                  available to
                                                                                                                    link to a
                                                                                                                                             EVDS Account Approver
                                                                                                                                             NDoH
                                                                                                                  Scheduling
                                                                                                                                             Enrolment & Scheduling
                                                                                                                 Administrator
                                                                                                                                             EVDS On-site
                                                Start

                                                                           Scheduling Administrators are
                        MFL facility data is
                                                                          nominated by Provincial / Private
                                                                            Leads, NDoH approved and                  The
                        electronically pulled
             Data                                                                    created                      Scheduling
                         into the Enrolment                                                                                      End
           Exchange
                           And Scheduling
                             component
                                                B        Scheduling
                                                        Administrator
                                                                                                                 Administrator
                                                                                                                   has been
                             periodically                                                                        created and
MFL facility data is                                                                                              linked to a
electronically pulled                                                                                                 site
into the EVDS On-
                          Data
  site component        Exchange
     periodically                                                         Account Approvers are nominated
                                                                            by Provincial / Private Leads,
                                                          On-site           NDoH approved and created
                                                          EVDS
                                                         Account
                                                                                                                   Account
                                                         Approver                                                Creators and
                                                                                                                   Account
                                                C                         Account Creators are nominated
                                                                                                                  Approvers
                                                                                                                   can now
                                                                           by Provincial / Private Leads,         create new
                                                          On-site          NDoH approved and created             EVDS users
                                                           EVDS
                                                          Account
                                                          Creator

                                                                                                                                                                   43
4A EVDS implementation – Site activation process                                                                                                                          Day -8 to Day -5

                                                                                                                                                           Key
                                                                                                                                                                    Site Activation
                                                                                                                                                                    NDoH

                                                                                                                                                                 End

                          A list of MFL compliant sites
                                                                                          Access Request Approver
                        requiring activation by emailing
                                                                                            reviews the summary
  Start                  NDoH (sop@health.gov.za),
                                                                                           report and approves or                                          The site is
                       receiving an excel for population
                                                                                             denies the request                                           now activated
            Site          and submitting for approval                                                                                                     and available
                                                                                                                                                           to link to a
          activation                                                                                                                                       Scheduling
                                                                 Access Request                                      Once approved, Access Request
                                                                                                                                                          Administrator
                                                            Administrator checks the                                 Administrator uploads information
                                                           quality of the data, uploads                             into Bulk Upload form or individual
                                                             the data to a summary                                     upload to Mezzanine platform
                                                             report and sends to the                                 where the instruction is evaluated
                                                           Access Request Approver                                   by the Mezzanine platformed and
                                                                                                                                 activated

                                                                                                                                                                                             44
4A EVDS implementation – Site activation reference card
      What is scheduling?                                                                                                               Escalation contact person

Site activation ensures MFL compliant sites are active for scheduling of vaccinees to a date, time and location                        Kevin Naicker & Cyprian Lucas

      What do I need to do?                                   Instructions:

                 Provincial Lead                       Step by step process                                                                            Document

• Request a list of MFL compliant sites to be          1. Identify the sites required for activation and ensure these sites are MFL compliant
  activated for the sub-district lead                     (Day -8)
• Accountable for submitting the list of sites         2. Email the list of MFL approved sites in need of activation to sop@health.gov.za using the    Excel provided by
  requiring activation                                    excel template provided                                                                      sop@health.gov.za
                                                          (Day -7)

      Refer to:

     ❑ SOP 002

                                                                                                                                                      Once completed,
                                           Submission process/Check List
                                                                                                                                                       proceed to…

                                          ❑ Activation site excel provided by sop@health.gov.za                                                  Nominate Scheduling
                                                                                                                                                 Administrator users
                                                                                                                                                                       45
4B EVDS implementation – Scheduling administrator access process                                                                                                                        Day -5 to Day -3

                                                                                                                                                                             Key
                                                                                                                                                                                     Scheduling Administrator
                                                                                                                                                                                     NDoH
                                                                                                                                                                                     Enrolment & Scheduling
                  Scheduling Administrator is
                  nominated by their relevant
                 orgainsations’ or departments’
                lead, by emailing the completed
                   Mezzanine Accces form to
                 NDoH (sop@health.gov.za) for
                            approval
 Scheduling
Administrator

                                                                                                                                                                                         End
                                                                        Access Request Approver
  Start                                                                reviews the Access Control
                                                                     Request Form (SOP#002) and
                                                                     approves or denies the request                                                                                                     The
                                                                      (based on what is allowed by                                                                                                  Scheduling
                                                                                                                                                                                                   Administrator
                                                                                 NDOH)
                                                                                                                                                                                                  is now able to
                                                                                                                                                                                                     schedule
                                                                                                                                                                                                    vaccination
                              Access Request Approver confirms                                        Access Request Approver submits the    Upon receipt of the approved Access Control            bookings to
                                                                                                                                                                                                    active sites
                              for requests that relate to personal                                     approved Access Control Request         Request Form (SOP#002), the Access
                                   information, a data sharing                                           Form (SOP#002) to the Access         Request Administrator grants rights to the
                              agreement is in place between the                                              Request Administrator            specified user by individually adding user
                                     requesting organisation                                                                                    information, assigning the Scheduling
                               (province/district/private) and the                                                                          Administrator role and linking user to a specific
                                             NDoH                                                                                                                 site

                                                                                                                                                                                                                   46
4B EVDS implementation – Scheduling Administrator access reference card
      What is scheduling administrator access?                                                                                              Escalation contact person
Following the process to grant access to scheduling administrators that will be supporting with scheduling of vaccinees to a
                                                                                                                                           Kevin Naicker & Cyprian Lucas
facility

      What do I need to do?                                   Instructions:

                 Provincial Lead                       Step by step process                                                                                        Document

• Engage with sub-district leads for identifying       1. Identify the required Scheduling Administrators per site that require access to the system
  Scheduling Administrators for access to the              (Day -5)
  system                                               2. Provide guidance to Scheduling Administrators on the requirements needed for access                      Mezzanine
• Collate required user access information and            requests:(Day -5)                                                                                        Access Control
  request access for scheduling administrators               • Complete the access control form, specifying admin function access for scheduling                   Form
                                                                administrator users.
                                                             • Additionally, in this step, the provincial/district/private user specifies the specific reporting
                                                                requirements needed as below:
                                                                    • Domain (Public or Private Sector)
      Refer to:
                                                                    • Access to specific platforms (Helium or Tableu)
                                                                    • Access to specific report(s) – specify names
                                                       3. Ensure all required documentation has been submitted by these Administrators
     ❑ SOP 001
                                                       4. Email the Mezzanine Access form with MFL UID to sop@health.gov.za (Day -4)

                                                                                                                                                            Once completed,
                                           Submission process/Check List
                                                                                                                                                             proceed to…

                                                                                                                                                       Initiating On-site EVDS
                                          ❑ Mezzanine Access Control Form                                                                              super user account
                                                                                                                                                       creation
                                                                                                                                                                                 47
4C EVDS implementation – On-site EVDS User Access process                                                                                                                        Day -8 to Day -3

                                                                                                                                                                        Key
                                                                              Subject line of the email must be marked as                                                     EVDS Account Creator
                                                                             “Creation of Super User accounts -  or  or ” e.g., Creation of Super User
                                                                                                                                                                              EVDS On-site
                                                                                       accounts – Eastern Cape”.
                  EVDS Account Approver super user is
                    nominated by an Account Manager
                   (Provincial or Private Lead), and this
                 nomination form must be signed and be                                                 Account Approver super user will
                             emailed to NDoH                                                          approve other EVDS user accounts                    End
      On-site                                                                                           created by the Account Creator
                (Hissupport@health.gov.za) for approval.
      EVDS                                                                                                                                                                  Once the Account
     Account                                                                                                                                                              Creator and Account
     Approver                                                NDoH representative reviews the
                                                            nomination form to ensure Account                                                                             Approver super user
                                                             Approver meets all requirements,                                                                              accounts have been
                                                             registers the account and sends a                                                Account                    created, future Account
                                                            notification to the Account Approver                                           Creators and
     Start                                                                                                                                    Account                     Creator and Account
                                                                                                                                            Approvers                       Approver account
                                                                                                                                           are now able
                                                                                                                                             to create                    request will go to the
                  EVDS Account Creator super user is                                                                                       other EVDS
                   nominated by an Account Manager                                                                                                                       Account Creator and not
                                                                                                    Account Creator super user will then       users
                  (Provincial or Private Lead), and this                                           create other EVDS user accounts once                                       to the NDoH
                 nomination form must be signed and be                                               a signed application form (found at
                            emailed to NDoH                                                          hissupport.health.gov.za) has been
     On-site
                (Hissupport@health.gov.za) for approval.                                                          received
      EVDS
     Account
     Creator                                                 NDoH representative reviews the
                                                            nomination form to ensure Account
                                                              Creator meets all requirements,                                                             Note
                                                             registers the account and sends a
                                                            notification to the Account Approver                                                          On-site EVDS user account requests
                                                                                                                                                          (Vaccinator, Patient Administrator, Back
                                                                                                                                                          Capturing Administrator) will be sent to
                                                                                                                                                          the relevant Account Creators for
                                                                                                                                                          account creation on or before Day -3

                                                                                                                                                                                                     48
4C EVDS implementation – On-site EVDS User Access process
      What is On-site EVDS implementation?                                                                                                   Escalation contact person
Ensuring that On-site EVDS user accounts are created and that users are able to access EVDS and utilise the system to
                                                                                                                                                       Pierre Fabre
capture vaccinations at the sites

      What do I need to do?                                 Instructions:

       Provincial Lead/Sub-District Lead             Step by step process                                                                              Document
                                                     1. Identify fist instance of Account Creator and Account Approver with super user                 EVDS Access Control Form
• Responsible for initiating the creation of the
                                                        functionality, and provide instruction for completion of the EVDS Access Control form          Certified ID copy
  EVDS Account Creators and Account Approver            (including supervisor sign-off) and attachment of a clear, certified copy of the ID document   Letter of accountability
  users by identifying users, collating required        (Day -8 and Day -7)
  user information and submitting nomination by
  email                                              2. Email the completed and signed EVDS Access Control and ID document to
                                                        hissupport@health.gov.za
                                                            • Mark the subject line of the email as “Account Creators with super-user access -
                                                               or  or ”. Replace “Creators”
                                                              with “Approvers” in the subject for Account Approvers.
      Refer to:                                             • Note: Failure to add the appropriate subject line will result in a delayed response
                                                     3. Ensure new Account Creators and Account Approvers view and/or download the latest
                                                        EVDS User Manual (pdf) that is available on the On-site EVDS portal
     ❑ SOP                                           4. Ensure new Account Creators and Account Approvers are aware of their responsibility to         Excel Template
     ❑ User manual                                      update the provided Excel Spread Sheet Template regularly with the accounts created -
                                                        this is for user account auditing purposes as the NDOH EVDS team will not take any
                                                        responsibility if the accounts created are not recorded
                                                                                                                                                             Once completed,
                                         Submission process/Check List
                                                                                                                                                              proceed to…

                                                                                                                                                        Requesting relevant
                                        ❑ EVDS Access Control Form (with relevant certified ID copies)                                                  training session from
                                                                                                                                                        available slots
                                                                                                                                                                                49
4C EVDS implementation – On-site EVDS User Access process
      What is On-site EVDS implementation?                                                                                                 Escalation contact person
Ensuring that On-site EVDS user accounts are created and that users are able to access EVDS and utilise the system to
                                                                                                                                                    Pierre Fabre
capture vaccinations at the sites

      What do I need to do?                                 Instructions:

  Account Creators and Account Approvers             Step by step process                                                                                        Document
                                                     1. Follow the email sent and follow the instructions to activate your account
• Responsible for the creation of the EVDS
                                                        (Day -6 and Day -5)
  account by completing the required access
  control steps                                      2. View and/or download the latest EVDS User Manual (pdf) that is available on the On-site EVDS portal
• Accountable for creating accounts for On-site         (Day -6 and Day -5)
  EVDS users                                         3. Create accounts for on-site EVDS users
                                                        (Day -4)
                                                     4. Update the provided Excel Spread Sheet Template regularly with the accounts created - this is for user   Excel spreadsheet
                                                        account auditing purposes as the NDOH EVDS team will not take any responsibility if the accounts
      Refer to:                                         created are not recorded

     ❑ SOP

                                                                                                                                                           Once completed,
                                          Submission process/Check List
                                                                                                                                                            proceed to…

                                                                                                                                                      Requesting relevant
                                        ❑ EVDS Access Control Form (with relevant certified ID copies)                                                training session from
                                                                                                                                                      available slots
                                                                                                                                                                                50
5 Supply vaccine and reporting – Process                                                                                                                                                              Day -5 to Day -0

                                                                                                                                                                                          Key
                                                                                                                                                                                                  Provincial leads
                                                                                                                                                                                                  SVS data uploader
                                                                                                                                                                                                  Facility representative
                                                                        A meeting between supply
                                                                        chain team and provincial                                   Once vaccines are delivered it is
             A bulk PO is submitted to                                  leads is held on a weekly                                     adjusted against the bulk PO
              ACTA team for vaccine                                      basis to discuss the next                                 submitted by the site. When the PO
                  supply per site                                             weeks supply                                          runs out, a new PO is submitted.                                       End
Provincial
  leads
                                            Details about the next                                    The next week supply is                                           Stock is delivered and daily
                                           weeks supply is sent out                                  finalised and delivered to                                           changes is updated on
                                          every Monday to provincial                                  distribution site which is                                         SVS. A check is done to
                                                     leads                                               then re-distributed                                                understand stock
                                                                                                                                                                                differences.

    Start

                                                                        Stock is allocated against
                                                                         the order submitted, with                                 Stock is delivered and daily changes
             A PO is submitted based                                    any shortages in allocated                                 is updated on SVS. A check is done
 Facility    on stock required per site                                  being considered as lost                                    to understand stock differences.       End
  rep.:
 Private                                     Supply chain receives                                   The delivery is scheduled
                                          information about supply of                                 and on delivery day, the
                                              vaccine per province                                     site is made aware of
                                                                                                               delivery                                                       Note
                                                                                                                                                                              Batch information is sent to NDoH
                                                                                                                                                                              weekly so that this supply
                                                                                                                                                                              information is loaded onto the
                                                                                                                                                                              system

                                                                                                                                                                                                                            51
5 Supply vaccine and reporting – Reference card – Provincial Lead
      What is supply vaccine and reporting?                                                                                                      Escalation contact person
Supply vaccine and reporting refer to the last step in the go-live process, where sites receive the vaccine supply ordered and                       Main: Rob Botha
report daily on usage.                                                                                                                     Support: Stuart Murray, Willem Becker

      What do I need to do?                                    Instructions:
                Provincial leads                        Step by step process                                                                             Document
• Responsible for submitting bulk PO for vaccine
  supply                                                1. A bulk PO is completed and submitted based on the POs submitted by the facility               Vaccine PO- bulk for
• Attend weekly meeting to discuss weekly supply           representative detailing the site information, number of vaccines required for time period.   provincial and normal for
                                                           (Day -3)                                                                                      private

                                                        2. Attend weekly meetings to discuss the weekly supply

      Refer to:

     ❑ SVS site addition form

                                                                                                                                                               Once completed,
                                           Submission process/Check List
                                                                                                                                                                proceed to…

                                          ❑ Bulk PO is submitted for vaccine order                                                                                 Go-Live
                                                                                                                                                                                     52
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