SOCIAL DISTANCING GUIDELINES - FOR RETAIL LIQUOR STORES Version 2, July 2020 - Retail Drinks ...
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SOCIAL DISTANCING GUIDELINES
FOR RETAIL LIQUOR STORES
Version 2, July 2020
INTRODUCTION INCLUDED
IN THESE
TO BE A COVID-SAFE RETAIL LIQUOR STORE GUIDELINES
3
WHAT IS SOCIAL DISTANCING? CHECKLIST: practical
steps & measures to
Under the Australian Government’s social
Are you be a covid-safe retail
distancing guidelines, people should remain at
ensuring that your least 1.5 metres apart to help prevent the spread
liquor store
retail liquor store
is promoting social
of COVID-19. To ensure that social distancing can
be maintained, no more than one person should 4
distancing to help be permitted for every four square metres of ID CHECKING
floorspace. PROCEDURES: service
keep your staff and
control procedures
customers safe? For example, there can be 25 people in a 100 square and initiatives to
metre room, who should maintain a physical distance of ensure responsible
1.5 metres between each other.
service of alcohol
5
Police officers are enforcing this rule and issuing fines to those retailers and
businesses who do not comply.
Store Safety &
HOW CAN LIQUOR RETAILERS PROMOTE SOCIAL DISTANCING? Hygiene Suppliers
and Service
On the following page is a checklist of practical steps and measures that retailers are
Providers
encouraged to take to promote social distancing. Retail Drinks strongly recommends
liquor retailers adopt the following measures to help keep your staff and customers
safe and prevent the spread of COVID-19. 6–8
DISCLAIMER: This document has been developed by Retail Drinks Australia for the benefit of its Signage for entrance
members and the broader retail liquor industry. Members seeking additional information, advice or and in-store
resources are encouraged to contact the Member Hotline on 1300 451 213.
For more information, contact Retail Drinks P 02 8335 3200 E info@retaildrinks.org.au or visit retaildrinks.org.au
2
CHECKLIST:
PRACTICAL STEPS & MEASURES
TO BE A COVID-SAFE RETAIL LIQUOR STORE
SIGNAGE & FLOOR MARKINGS HYGIENE & CLEANING
Erect signage at the entrance to,
and in-store reminding customers Where applicable, ensure that all
to maintain a physical distance of at staff wear a facial covering at all
least 1.5 metres, as well as specify the times when on duty.
maximum number of people allowed
Frequently disinfect high-touch
in-store at any one time.
surfaces and objects (e.g. tills,
Where applicable, entrance signage countertops, fridge door handles
that stipulates that all customers are etc).
required to wear a facial covering
before entering the store. Note - please Clean cash registers and EFTPOS
ensure that ID checking procedures terminals with a soft cloth and
are adhered to (refer to page 4). alcohol-based cleaning solution.
Place distinctive markings on the Avoid using water-based solutions
floor near the register to ensure that to clean payment terminals as
customers queue 1.5 metres apart. The this may affect the functioning of
images on the cover and second page circuit-boards.
are good examples of adequate floor
Provide staff with disposable gloves
signage.
to wear whilst handling items at the
register. Ensure that these gloves
are regularly replaced.
OTHER PRACTICAL MEASURES Place a dispenser of hand sanitiser
Consider assigning an employee at the entrance to the store, and on
at the entrance of the store to the point-of-sale counter/s for use
monitor the number of customers by staff and customers.
entering at any one time noting that
for every customer, there should
always be at least four square
metres of floor space.
PAYMENT METHODS
Space out your check-outs in store
to ensure a distance of at least 1.5
Insist on customers using
metres (if you have multiple check-
contactless payment methods such
outs).
as ‘tap-and-go’ cards rather than
If your business does home cash.
deliveries of alcohol, think about
adopting contactless delivery
methods for customers (Retail
Drinks’ guide on how to do this can
be accessed here).
3
ID CHECKING REQUIREMENTS
If a customer is wearing a face mask, or any other
type of facial covering (e.g. helmet, religious head
scarf, sunglasses, etc), all Responsible Service of
Alcohol (RSA) requirements still apply.
Staff members must be satisfied that they can identify
the person (when ID checking) to ensure compliance
with alcohol (age-related) purchase restrictions.
If a staff member is unsatisfied, then additional ID
REQUIRED IF UNDER
DON’T
BUY IT FO
25
measures should be taken to confirm a customer’s THEM
age (e.g. requesting an alternative form of ID or
requesting that the customer temporarily remove any
18+
facial covering for this purpose).
Note: State & Territory legislation does not provide
any power for the seller to require that the purchaser
removes any item of clothing, however the seller is
ID
able to refuse sale should they be unable to establish
the age of the purchaser. DON’T
ID
If the staff member is still in doubt, then they should DON’T
REQUIRED IF UNDER
BUY IT FO
THEM
be refused service. REQUIRED IF UNDER
25
BUY IT FOR
18+
25
THEM
Note – If situations escalate we remind all retailers
to contact your local police as enforcement of these
18+
rules is not the responsibility of your staff. For more information about ID-25 or Don’t Buy
It For Them, visit www.retaildrinks.org.au, or
Retail Drinks and the retail liquor sector take their contact the Member Hotline on 1300 451 213
responsible service of alcohol responsibilities
seriously which is why we continue to promote a
ID
range of initiatives to discourage underage attempts
at purchase and to educate parents and adults DON’T
about their responsibility to not purchase alcohol on
REQUIRED IF UNDER
BUY IT FOR
THEM
25
behalf of minors.
18+
4
STORE SAFETY & HYGIENE
SUPPLIERS & SERVICE PROVIDERS
Protective perspex screens:
Z Display have developed a range of sneeze
guards which can be used to protect workers (and
customers) from germ transmission. The screens
are robust and self-standing and do not require any
drilling into bench tops.
Contact: Kyrill Zinovyev 0418 682 178
Face masks and hand sanitiser:
Kaddy have sourced FDA/CE approved face masks for
liquor retailers and are working with several breweries
and distilleries that can supply WHO approved hand
sanitiser in a variety of formats.
Contact: Rich Coombes 0434 020 653
Free-Standing Hand Sanitiser Unit:
Advantage Line’s new Hand Sani Stand helps keep
staff and customers safe while the rear side features
merchandising to create impulse sales near your
counter or store entry. Graphics can be customised
to feature your store branding and there’s a range of
hooks, baskets and brochure holders to choose from.
Sanitiser can be supplied with the unit.
Contact: Matt Clegg 0414 747 894
5
SOCIAL DISTANCING
IN-STORE
The wellbeing of our customers, staff and
communities is our highest priority.
To help with social distancing while you shop, please remember to:
Keep your distance from each other Please sanitise your hands as you enter the
– 1.5 metres as a guide; store, and we would also greatly appreciate our
customers wearing a face mask if possible;
Follow the floor marking distance guides
at the bottle shop counter; If you should be self-isolating we ask that you
respect our staff and customers by not entering
Minimise the use of cash, and use
the store.
‘tap and go’ wherever possible;
THE MAXIMUM
NUMBER OF PEOPLE
ALLOWED IN THIS
STORE AT ANY
ONE TIME IS
We thank you for your patience and continued support
as we work through these challenging times together!
For more information on social distancing, please see guidance on the Australian Government website at www.health.gov.auNOTICE
SOCIAL DISTANCING
IN PRACTICE HERE
Please keep
a minimum
1.5m
distance
from others
at all times
DO NOT ENTER IF YOU ARE FEELING UNWELLHELP
STOP THE SPREAD
As per government requirements, it is now mandatory to wear a
face covering when in public, including when in this store.
ID DON’T
BUY IT FOR
ID
REQUIRED IF UNDER
DON’T
BUY IT FOR
25
REQUIRED IF UNDER
THEM
25
THEM
18+ 18+
ID ID
ID checking procedures
DON’T
BUY IT FOR
will still apply
We thank you for your understanding
REQUIRED IF UNDER and
DON’T
BUY IT FOR
THEM
18+ 25
REQUIRED IF UNDER
THEM
25 continued support as we work through these
challenging times together! 18+You can also read
