Student Guide 2018/19 - Buckinghamshire New University

 
Student Guide 2018/19 - Buckinghamshire New University
Student                                     2018/19

                     Guide
  This guide has been developed to equip students with the
information that will help and support them throughout their
                                          university journey.
Contents
Introduction ...................................................................................................................................................................... 1
Immediate Personal Safety ............................................................................................................................................... 2
Department Directory ....................................................................................................................................................... 3
Useful rooms on campus you should know about............................................................................................................ 4
External support available for all ...................................................................................................................................... 5
Top 10 most frequently asked questions by students you should know ......................................................................... 6
Student complaints ........................................................................................................................................................... 7
Student Enquiries .............................................................................................................................................................. 9
   Accommodation .......................................................................................................................................................... 10
   Careers and Employability .......................................................................................................................................... 11
   Counselling Service ..................................................................................................................................................... 12
   Disability Service ......................................................................................................................................................... 13
   Faculty Offices – course queries ................................................................................................................................. 15
   IT.................................................................................................................................................................................. 16
   Learning Development Unit (LDU) .............................................................................................................................. 18
   Library ......................................................................................................................................................................... 19
   Multi-faith Chaplaincy – not just about religious stuff! .............................................................................................. 20
   Student Centre ............................................................................................................................................................ 22
   Student Centre - Financial Enquiry ............................................................................................................................. 23
   Students’ Union Advice Centre ................................................................................................................................... 24
Term dates ...................................................................................................................................................................... 25
Campus Maps.................................................................................................................................................................. 26

Introduction

How to use this guide
Firstly it is worth taking some time to familiarise yourself with this document, you may already know some
of the information enclosed but equally we are confident you will find out information that you didn’t already
know!

Within this guide you will find a Department Directory which details the various services and support we
offer here at Bucks, what each area specialise in, where they can be found and how they can be contacted.
This will help to quickly identify which department to look up in the guide based on the nature of the query.

                                                                                                                                                                                        1
There is also a list of useful rooms on campus which may be beneficial to note in case you or anyone
requires the facilities.

Most importantly we have provided some more in depth guidance based on frequently asked questions
from around the university which you may be asked about and we hope that this information will give you
the confidence to answer the query, or be able to signpost the student to where they need to go.

Immediate Personal Safety

If you feel vulnerable:

   1.   Remove yourself e.g. make the excuse to go to the toilet
   2.   Inform a member of staff
   3.   If you cannot reach a staff member call reception (High Wycombe Ex. 0)
   4.   Use the nearest fire alarm, break it with the heel of your shoe, a security person will arrive in
        minutes to the specific alarm button.

If you are comfortable:

   1. Remain in the room
   2. Call security (Ex. 5000 option 0)

                                                                                                            2
Department Directory

Referrals
Please use this department directory for contact and location details.

      Department                          Topics                      Contact High Wycombe         Contact Uxbridge

 Careers &                Careers and employability advice            N1.12                       Please contact
 Employability            including job searches, CVs and             Ex. 3163                    careers@bucks.ac.uk
                          applications.                               careers@bucks.ac.uk         to arrange a meeting
                          This service is available for all current                               at Uxbridge
                          students and graduates for 2 years.

 Counselling Service      Offering support for any emotional or       N1.12b                      Contact Jenni Pearce
                          personal issue and student or staff         Jenni Pearce                Ex. 5018
                          member might be facing, including:          Ex. 5018                    counselling@bucks.ac
                          - managing anxiety, depression and          jenni.pearce@bucks.ac.u     .uk
                          stress                                      k
                          - build self-esteem and confidence          counselling@bucks.ac.uk
                          - improve communication
                          - overcome blocks to learning.

 Disability Service       Inclusive of all long term disabilities     N1.11                       Lisa
                          including mental health support,            Lisa Abraham/Caroline       Abraham/Caroline
                          dyslexia, autism/Asperger’s etc.            Bowen                       Bowen
                                                                      Ex. 5049                    Ex. 5049
                                                                      disability.service@bucks.   disability.service@buc
                                                                      ac.uk                       ks.ac.uk
 Faculty Office           Course related questions, issues and        See page 13 for details     See page 13 for
                          difficulties.                                                           details

 IT                       Printing issues, Blackboard issues,         IT@bucks.ac.uk              IT@bucks.ac.uk
                                                                      Ex. 5000 option 1           Ex. 5000 option 1

 Learning Development     Provide support and guidance on all         N1.01                       Room 3.12
 Unit                     aspects of academic work.                   John Knight
                                                                      Ex. 3070
                                                                      john.knight@bucks.ac.uk
 Library                  Reading lists, printing, laptop loans,      Ex. 5107                    Ex. 5137
                          study rooms.                                library@bucks.ac.uk         uxbridge.library@buck
                                                                                                  s.ac.uk

 Multi-Faith Chaplaincy   Offers confidential multi-faith advice      N1.11                       Contact Jenny Ellis
                          & pastoral support.                         Jenny Ellis                 Ex. 3024
                          - Food bank (secondary referral)            Ex. 3024                    MultifaithChaplaincy@
                          - Bucks New Usage                           MultifaithChaplaincy@Bu     Bucks.ac.uk
                          - The Sanctuary (quiet/prayer space)        cks.ac.uk

 Student Centre           - Accommodation                             First floor, North Wing,    Second floor
                          - Student Finance                           N1.02                       Ex. 4470
                          - Short term loans                          01494 603 020               student.centre@bucks
                          - Tuition fees                              student.centre@bucks.ac     .ac.uk
                                                                      .uk

                                                                                                                      3
Students’ Union          Food bank (primary referral)          Julia Crooks
 Advice Centre                                                  Ex. 5038

Useful rooms on campus you should know about
The Sanctuary
Room N1.10, High Wycombe Campus
Room 3.09, Uxbridge Campus

The Sanctuary is a multi-faith prayer and quiet room that’s available for quiet reflection, meditation and
prayer, for both staff and students, whether you have a faith or not. You’ll find a Sanctuary on both
campuses: in room N1.10 on the High Wycombe Campus and 3.09 Uxbridge Campus. There are screen
dividers to create a private space for Muslim prayer time and a comfortable sofa area for quiet relaxation
and reading. There are flip flops provided for individuals who require to wash their feet before prayer and
details of the footwash facilities can be found below.

This room is monitored by the Multi-faith Chaplaincy and can be accessed using your staff/student card. If
you have any difficulties accessing the room or have any questions about the facilitiy, please visit the Multi-
faith Chaplain in N1.11 at High Wycombe just a few steps away from The Santuary.

Photo: The Sanctuary at High Wycombe

Breastfeeding room
T2.16, High Wycombe Campus
Opposite lifts on lower ground floor, Uxbridge Campus

This room is provided for students and staff with children who require a space to breastfeed or express milk
while on campus. There is a fridge located in the room to store milk and comfortable seating.

Footwash facilities
Opposite the Sanctuary in N1.10 in the female toilets, High Wycombe Campus
                                                                                                              4
This footwash facility is provided to allow both staff and students the opportunity to wash their feet before
prayer time or any other occasion where this may be required.

External support available for all

Healthy Minds Bucks
An NHS service offering quick access to talking therapies, practical support and employment advice.
Healthy Minds keep GP informed about contact with the service.

Fill in self-referral form at www.healthymindsbucks.nhs.uk/contact-us/self-refer/
Email: healthy.minds@oxfordhealth.nhs.uk
Call: 01865 901 600 (Monday – Thursday 7am – 5.30pm & Friday 7am – 4.30pm)
www.healthymindsbucks.nhs.uk

NHS 111 service
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-
threatening situation.

Call 111 if:
     you need medical help fast but it's not a 999 emergency
     you think you need to go to A&E or need another NHS urgent care service
     you don't know who to call or you don't have a GP to call
     you need health information or reassurance about what to do next

Life-threatening emergencies 999
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:

      suspected heart attack or stroke
      loss of consciousness
      an acute confused state
      fits that are not stopping
      persistent, severe chest pain
      breathing difficulties
      severe bleeding that cannot be stopped
      severe allergic reactions
      severe burns or scalds

                                                                                                                5
Top 10 most frequently asked questions by students

Can I use the printer in your office?   You will need to go to the Library to print using your student ID card.
                                        If you are out of credit you can top-up online at
                                        https://epayment.bucks.ac.uk/print

Can I use your phone to make an         Unfortunately students are unable to use the internal telephones. If
external call?                          their reason for needing to use the phone is for something relating to
                                        their studies or university life, refer to the Student Centre or SU
                                        Advice Centre pages in this document to best guide them.

How do I log on to Blackboard?          Access Blackboard at https://my.bucks.ac.uk/ and log in using your
                                        University log in and password. Any technical difficulties please
                                        contact IT@bucks.ac.uk or go to the IT helpdesk outside the Library.

How do I find West wing / Timberlake?   West Wing: From wherever you are in the building guide the student
                                        towards Car Park A and the entrance to West Wing is near the exit
                                        barrier next to Bucks New Usage.

                                        Timberlake: From wherever you are in the building guide the student
                                        towards Car Park C opposite the hospital and the entrance to
                                        Timberlake can be found between Student’s Union and Red Shed.

Who binds documents? Where can I get    The SU provides binding facilities for students from as little as £2.50.
my dissertation bound?                  More information can be found at
                                        https://www.bucksstudentsunion.org/printshop/

Who/where/what is my faculty office?    Please refer to the faculty office location information on page 16

How do I print/scan something?          Printers are on floors 2, 3 and 4 of the library. The plotter for A0
                                        printing is on floor 4. At UX there is a printer in the library and on
                                        floor 3. Problems with printing contact the IT service desk.

                                        The SU also offers printing services and more information can be
                                        found at https://www.bucksstudentsunion.org/printshop/

How do I book a study room?             You can book a room for up to 10 people at High Wycombe or 8
                                        people at Uxbridge via Blackboard

                                        1. Login to Blackboard
                                        2. Select "My Timetable"
                                        3. Click on "Book Here"
                                        4. Sign in using your Student ID and password
                                        5. Choose Room Capacity, Campus, Start Time and Duration.
                                        Remember to include your student ID in the "Purpose of Booking"
                                        field to receive your booking confirmation.
                                        6. Then bring your email confirmation with you to the Service desk to
                                        receive your access card.

                                        Please note, that due to popular demand, room cards must be picked
                                        up within 20 minutes of the start of your session, after this your room
                                        may be made open to new bookings.

I’m having problems with Turnitin       A guide for students can be found on Blackboard – E-submission
                                        Information – Brief instructions for students. If this does not sort the

                                                                                                                   6
solution please guide the student to the IT helpdesk, email
                                            IT@bucks.ac.uk or call 01494 605000 option 1.

 Where is the Student Centre?               At High Wycombe the Student Centre is located on the First floor,
                                            North Wing, N1.02 just round the corner from Beats Cafe. At
                                            Uxbridge they can be found on the second floor.

                                            They can assist with enquiries regarding accommodation, tuition
                                            fees, references, student finance advice, letter requests and change
                                            of address forms.

Student complaints

The Student Resolution Manager can give students advice and guidance if they want to make a complaint.

They’ll talk to the student in confidence about the issue they want to complain about, and they are under no
obligation to take any action.

What is a complaint?

Students can complain if they’re unhappy with any aspect of what we do at Bucks, and want it investigated.
Doing so will not affect our opinion or treatment of them in any way.

What can students complain about?

Here are some of the things students can address with the Student Resolution Manager:

      Failure by the University to meet its obligations, including those set out in their course or student
       handbook, or in the Learning Partnership Agreement.

      Misleading or incorrect information in prospectuses or promotional materials, or in other information
       provided by the University.

      Concerns about course delivery, teaching or administration.

      The quality of facilities, learning resources or services we provide.

      Bullying, harassment or discrimination.

What can students not complain about using this service?

      The process or results of assessment of academic work – use the academic appeals process for
       this.

      Concern or dissatisfaction about a decision made under another regulation – such as academic
       misconduct, disciplinary or fitness to practise.

      Other students’ non-academic misconduct – this comes under student disciplinary procedures.

                                                                                                                   7
   University employee misconduct – this is dealt with under employee disciplinary procedures.

Where to get help

If a student would like to discuss a complaint, please call our Student Resolution Manager, Jean
Whitehouse on 01494 522141 ext. 4294 – or email resolution@bucks.ac.uk.

You can also signpost them to the Student Centre, or email the Bucks Students’ Union Advice Centre for
independent advice and support.

                                                                                                         8
Student
Enquiries

            9
Accommodation

                                What type of accommodation is the
                                         enquiry about?

                                 Private                University

  The Accommodation Service can help                  Whether the query is about Uxbridge or High
  with:                                               Wycombe accommodation, please refer the
  - Contract checking                                 student to the Student Centre or email
  - Landlord issues                                   accommodation@bucks.ac.uk
  - Issues with housemates
  - Looking for accommodation                          HW                      UX
                                                       First floor, North      Second floor
  StudentPad is an online platform run by              Wing, N1.02             Ex. 3063
  Bucks Accommodation Service which                    Ex. 3063
  advertises council accredited properties in          accommodation@buc       accommodation@buc
  High Wycombe.                                        ks.ac.uk                ks.ac.uk

  The SU Advice Centre can help with:
  - Landlord queries                                  They can help advise on queries including:
  - Deposits                                          - Booking halls accommodation
  - Contracts                                         - How to pay
  - Difficulties with housemates                      - Moving in
                                                      - Summer accommodation
                                                      - Difficulties with housemates
  The Student Centre can help with:                   - Wheelchair accessible rooms
  - Council tax                                       - Senior Residents
                                                      - Nursing and placement student
                                                      accommodation

                                                                                                    10
Careers and Employability

What can this service help with?

      Help students prepare for the world of work
      Help to start planning their career
      Give students resources to get them started with job searches, applications, and more.

Who can ask for advice?

Student at Bucks or graduates from the Bucks within 2 years are welcome to drop by, call, email or arrange
a Skype chat. We can also arrange visits to the Uxbridge Campus.

Online resources

MyBucksCareer portal is for all current students and has a range of interactive career advice including CV
and covering letter builders, videos and reports from industry professionals, as well as lots of interactive
tools to make you truly employable.

Where can the careers team be located?

The careers and employability team are based on the first floor of the North Block on the High Wycombe
Campus. Please contact the Careers team for an appointment.

Contact us

Call: 01494 603 163
Email: careers@bucks.ac.uk
Monday to Thursday 9am - 5pm
Friday 9am - 4pm

                                                                                                           11
Counselling Service
Who can use the service?
All registered students and staff at Bucks New University are entitled to use the Counselling Service.

Referring a student to the Counselling Service
If you are concerned about the student’s mental or physical wellbeing please inform the student about the
Counselling Service and how to make an appointment in person or by phone/email.

What can the service assist with?
Counselling offers an opportunity to talk with a trained counsellor in a supportive, confidential and non-
judgemental space about difficulties, experiences, feelings, fears, thoughts, anxieties and problems that
may be concerning the student now or in the past. People come to see a counsellor for lots of reasons such
as anxiety, depression, relationship issues, bereavement, stress and general life pressures, many things
can add up to feeling like it’s hard to cope.

Counselling can help:

           See issues more objectively                           Become more assertive
           Express feelings                                      Improve communication
           Come to terms with past experiences                   Become more realistic in setting goals
           Help find coping strategies                           Understand unconscious unhealthy patterns
           Build self-esteem and confidence                      Overcome blocks to learning

What counselling is not:

          It is not a social chat
          Counsellors are not here to give specific advice or ‘fix’ problems
          We are not an emergency service

What can students expect from a first appointment?
An initial 50 minute assessment session is allocated to talk with a counsellor about the difficulties being
experienced and the impact this is having on work and personal life.

How many sessions will be offered?
At the end of the assessment session, the counsellor and student will discuss how best to proceed and in
the majority of cases, counselling is offered for up to six sessions.

Who are the counsellors?
The Counselling Service employs counsellors who are professionally qualified as well as placement
counsellors in training. The counsellors work to the standards set out in The Ethical Framework for Good
Practice in Counselling and Psychotherapy.

How do students make an appointment?
Term times: Monday – Thursday (9am - 5pm) Friday (9am – 4.30pm)
Visit: N1.12b (First Floor North Wing)
Call: 01494 60 501
Email: counselling@bucks.ac.uk
Text: 07757 101234
                                                                                                              12
Disability Service

Pre-existing or suspected disability – what can the service assist with?
A student may come to you explaining that they have a pre-existing disability or are struggling with their
studies and have been told to seek guidance from the disability service by their tutor. A range of areas the
service can assist with include:

           Disabled Students’ Allowance               Specific Learning Difficulties/differences (SpLD)
            (DSA)
           Dyslexia screening                         Reasonable adjustments e.g. extra time is exams
           Needs Assessments                          Specialist equipment requirements and training
           1:1 support                                Stickers and e-stickers
           Mental Health                              Autism/Asperger’s

It is important to explain clearly to the student that the first step in any of the above situations will be to
register with the Disability Service and they will need to do this with a Disability Adviser. Appointments to
see a Disability Adviser can be made at the Disability Service desk in N1.11, first floor North Wing, via the
Disability Service Administrator and Coordinator, via email or telephone. It is this registration appointment
with a Disability Adviser where the student requirements are discussed.

Please refer to the Department Directory to find the contact details and location of the service so you can
take the student to them once called ahead to explain the referral. If no-one is available when you call the
department, please take the students details including their Student ID and pass this on to the department
they require to follow up.

Collecting and handing in forms
In order to obtain DSA funding a student may need to collect a form from the disability service. You can find
these forms in the wooden bookshelf next to the disability service in N1.11. These forms include:

          Disabled Students’ Allowance (DSA) 1 form – for students who have not applied for student
           finance support (self-funded)
          Disabled Students’ Allowance (DSA) SLIM form – for students who already have applied for a
           student loan
          Application Form for DSA Laptop Costs Support form – for students already with DSA funding
           who wish to claim costs back against supporting items e.g. laptop, ink cartridges etc.

Other forms which may be requested include:

          Letter to GP re: evidence of student disability – it details the information a GP would need to
           include in their letter evidencing a disability (held with Advisers and at DS desk)
          Mental Health Evidence Form (held with Jenny Hodder, Mental Health Adviser) – can be accessed
           by DS Admin/coordinator but also available on SFE website.

If the student is returning a completed form and an adviser is not available please advise them the
following:

          DSA 1 form – ask the student to come back when the adviser is back to double check the
           application
                                                                                                              13
   DSA SLIM form - ask the student to come back when the adviser is back to double check the
       application
      DSA Laptop Costs Support form – this needs to be handed in to the Student Centre but stress
       that section 3 needs to be completed properly and evidence supplied.

Appointment queries
Appointments can only be made by the Disability Service and the appointments can take place at either
High Wycombe or Uxbridge campuses during office hours.

                                                                                                        14
Does the student have an existing appointment
                                          with the Disability Service?

                                          Yes                    No

             Do they want to cancel or rearrange?                     Is the student already registered with the Disability
                                                                      Service?
             Yes               No
                                                                         Yes              No               Don’t know

Explain that this is      Do they want to be
indeed possible but       reminded of their
you need to refer         appointment? They           Explain to the            Explain to the student         If the student
them to the Disability    should have received        student that you          that you will need to          doesn’t
Service to do this.       an email from the           will need to refer        refer them to the              remember
Call the service,         disability service          them to the               Disability Service where       having an initial
explain the situation     confirming their            Disability Service        an appointment can be          registration
on behalf of the          appointment. If they        to make an                made depending of the          meeting with
student and take the      do not have this            appointment with a        situations below.              the service,
student to the            please contact the          Disability Adviser.       Do they have a pre-            refer to ‘No’
department.               service and ask on                                    existing disability &
                                                      Use the                   evidence for this? The         If the student
                          behalf of the student.
                                                      department                disability service will        remembers
                          The service will be
                                                      directory to contact      make a registration            their initial
                          able to provide
                                                      the service & take        appointment for them           registration
                          information or best
                                                      the student to            where needs will be            meeting, refer
                          guide you on the next
                                                      them.                     discussed.                     to ‘Yes’
                          steps.
                                                                                If they have a
                          Any other queries                                     suspected disability
                          please refer them to                                  but haven’t been
                          the disability service,                               tested yet
                          use the department                                    The disability service
                          directory to contact                                  will make a registration
                          the service & take the                                appointment where a
                          student to them.                                      possible screening test
                                                                                will be discussed.

                                                                                Use the department
                                                                                directory to contact the
If no-one is available when you call the department, please take                service & take the
the students details including their Student ID and pass this on to             student to them.
theFaculty
    departmentOffices   – course
                  they require to follow up.
                                    queries

   If a student requires information that directly links to their course or have academic related queries, you will
   need to refer them to their faculty office. Such queries could include:

           Marks and assessments
           Referral work

                                                                                                                              15
   Mitigating Circumstances

Faculty Office Locations

 School of Applied Management and Law
 Faculty of Design Media Management
 Room E2.08
 Ex. 5050
 Travel and Aviation
 Business Management
 Music Management
 Sports Management
 Law

 School of Social Sciences and Education
 Faculty of Society & Health
 Room E3.08
 Psychology
 Criminal Justice (Policing and Criminology)
 Social Work
 Applied Education

 School Arts & Creative Industries & Management & Professional Studies.
 Faculty of Design Media Management
 Room E4.08
 Ex. 3050
 Art & Design
 Performance & Dance
 Media & Creative Industries (Music programmes are in E2.08)
 Aviation Events & Tourism Management (including BA (Hons) Crowd Safety Management and the CAE
 Oxford Aviation Academy BSc Air Transport Management with Airline Pilot Training programme)
 Bucks Business School (including Business Continuity Management (short course), MSc Organisational
 Resilience, BA (Hons) Security Consultancy, BA (Hons) Organisational Capability Development, BA
 (Hons) Business Management (top up) with partners MONT ROSE, IDM, CROMWELL, LLb (Hons) Law
 (top up) with partner IDM, BSc (Hons) Accounting and Finance & BA (Hons) International Management
 with partner SAITM)
 Computing

e-stickers
If a student has a query about e-stickers please refer them to the Disability Service who can issue these. e-
stickers help markers identify students with specific learning difficulties.

IT

Student IT Facilities
Bucks New University students will have access to:

        Free internet, both Wi-Fi and PC/Mac based
        A Bucks New University email address
                                                                                                           16
   Standard software such as: Microsoft Office 2010, SPSS, and Adobe Master Suite
      Specialised and course dependent software such as: AutoDesk, AutoCAD, and Final Cut Studio
      A wide range of electronic databases and resources

Where is the IT service desk and when can I access assistance?

Opening times:

Service Desk support hours: Monday – Thursday 08:00 – 19:00* and Friday 08:00 - 17:00*
Contact telephone: 01494 605000 or Ext 5000
Contact email: it@bucks.ac.uk

IT Service Desks are manned as follows:

High Wycombe (Gateway, 2nd floor)        08:00 - 19:00    Monday to Thursday*
                                         08:00 - 17:00    Fridays
                                         Midday - 16.00   Saturday**

Uxbridge (Library, 1st Floor)            09:00 - 17:00    Monday to Friday*

**Weekends we offer a Limited Service

*The hours listed are subject to change and do not apply during holiday periods

What we can do
We will, wherever possible, help students with any IT problems or queries such as:

      Connecting to the Eduroam Wi-Fi
      Username and/or password issues
      Virus/Malware protection
      Printing issues in the university libraries

For Blackboard and Turnitin queries, please refer to the ‘Top 10 most frequently asked questions by
students you should know’ section.

                                                                                                      17
Learning Development Unit (LDU)
What can we do for students?

We work with students on all aspects of their academic work and can help them get the most from their
learning in a variety of ways. We can advise students on:

      effective note-making strategies;
      research skills;
      evidence-based academic writing (including referencing);
      critical thinking;
      getting the most from the feedback on your assignments.

We provide access to a range of online resources to support students in their learning. We also offer
support in numeracy, financial and statistical skills and can advise students on effective time and task
management strategies.

We also have expertise in supporting students whose first language is not English.

Each year, the LDU runs campus-based pre-sessional courses, online social networking
environments and activities for students about to begin their studies at Bucks. More information on
these can be found here.

Where can you find us?

On the High Wycombe campus, the LDU is based in room N1.01.

At Uxbridge, we are on the third floor in room 3.12.

Get in touch

Phone us on 01494 603070 or email John.Knight@bucks.ac.uk

Current students can also access the contact details of all LDU tutors via the Learning Development Unit
organisation on Blackboard.

                                                                                                           18
Library

High Wycombe Campus                                  Uxbridge Campus
                                                     01494 60 5137
01494 60 5107                                        uxbridge.library@bucks.ac.uk
library@bucks.ac.uk
                                                     Service desk opening hours (term time):
Service desk opening hours (term time):
                                                      Monday –Thursday       8:30am-9:00pm
 Monday –Thursday      8:30am-7:00pm                  Friday                 8:30am-5:00pm
 Friday                8:30am-5:00pm                  Saturday               12:00pm-4:00pm
 Saturday              2:00pm-6:00pm                  Sunday                 12:00pm-7:00pm
 Sunday                12:00pm-6:00pm

Book renewals or      All items on loan automatically renew the day before they are due for return.
auto renewals         Automatic renewal will not take place if users owe more than £6.40, another user
                      has placed a hold on the item or their privilege has expired.

                      Users can also renew material online via LibrarySearch, via the self-service
                      stations (located on the Ground floor, and second – fourth floor at High Wycombe
                      and inside and outside the Uxbridge Library) or by visiting the Library Service
                      Desks at High Wycombe or Uxbridge.

                      Any questions should be emailed to Library@bucks.ac.uk
Paying fines          Done through Blackboard→ Library→‘Manage my account’ or University e-
                      payment portal. Fines may show briefly afterwards on the account until data from
                      e-payments is up loaded around 2 AM. (Student receives a confirmation email of
                      payment for WPM). If they want more information on their fine direct them to
                      contact the library service desk.
Printing & print      Can be topped up on-line through e-payments portal or through Blackboard.
credit                A4 Mono is 3p a page.
                      A4 colour is 6p a page.
                      Printers are on floors 2, 3 and 4 of the library. The plotter for A0 printing is on
                      floor 4. At UX there is a printer in the library and on floor 3.
                      Problems with printing contact the IT service desk
Library search off     Student must log into library search with their Blackboard user name and
campus                password. If they are using databases they should check the A-Z list of
                      databases for on and off campus log in details.
                      Library catalogue looks only for books.
                      Library search returns journal articles and books.
                      If there are problems they should contact the library for the ASK a librarian
                      service.
Athens log in         Used by students at partner colleges only. Email any problems to
                      Athens@bucks.ac.uk
                      Or transfer call to library for ‘Ask a librarian’
External users of     Need to register through the website before they arrive. There are several
the library           categories of users some with charges, some free. Refer them to
                      http://bucks.ac.uk/students/your-library/visitor-information

                                                                                                         19
There are a number of How To? Guides covering: basic library searching,
 How to? guides        borrowing, location of subjects in library, placing holds, renewals, e-resources and
                       access available on the library pages of Blackboard. Blackboard→Library→Need
                       Help?→How to Guides.
 Library
 terms/Jargon:

 Shelf mark /Class     Numeric/alpha code in library search and on the spine of the book. This is based
 mark                  on Dewey system and shows location of the book in the library. Numbers indicate
                       the subject area and the letters are the first three of the author’s name.

 Blocked account       Account with fines in excess of £6.40. No auto renewals, additional loans, or ILL
                       book loans possible.

 Hold                  Way to request that a title be reserved for a student. If a title has a hold no copies
                       on loan will be renewed. (If returned late the borrower will owe 20p per day in
                       fines.)

 Recall                Notice sent to borrower that a hold has been placed on a book they have on loan.
                       Reminds user to return book on due date.

 Restricted loan       7 day loan period

 Reference             Books for use in library only. Found in rolling stack on 2nd floor

 Institutional         Log in details for access to e-resources (electronic journals, books, and
 login/Shibboleth      databases) and library search. This is the same as your Blackboard log in.

 Library Pin           Same as your Blackboard password. Used when renewing books or placing a
                       hold.

Multi-faith Chaplaincy – not just about religious stuff!

Where can I find a chaplain at High Wycombe?
You do not need to make an appointment to see a chaplain. They can usually be found giving out free tea
and coffee around lunchtimes at Beats or on the Bridge or at the Multi-Faith Chaplaincy desk in N1.11. A
chaplain is usually around on Mondays, Tuesday afternoons, Wednesday mornings, and Friday mornings.

Where can I find a chaplain at Uxbridge?
A chaplain is usually available on Tuesdays from 9am – 2pm and Thursdays from 11am – 1pm. They can
usually be found giving out free tea and coffee around lunchtimes on the 2nd and 3rd floors.

Sometimes chaplains aren’t about, so you can phone and leave a message on 07544 750 793, email
multifaithchaplaincy@bucks.ac.uk or leave a message in the book at the desk. Make sure you leave clear
contact details and a chaplain will get back to you as soon as they are able.

 Service                What is it                                     How to access it

                                                                                                            20
Bucks New Usage         Unclaimed items left in halls at the end of    Bucks New Usage is situated at on
                         each academic year are collected in,           the ground floor of West Wing,
                         cleaned, sorted and electricals PAT            opposite the car park barrier. It will
                         tested. These are then made available,         be open during Freshers’ Week or
                         free of charge, to any students who            you can contact the Multi-faith
                         might need them.                               Chaplaincy to arrange access.
                         Items include bedding, crockery, cutlery,      Please refer to the department
                         toasters and kitchenware as well as many       directory for contact details.
                         ‘odd’ items (recent stock has included a
                         stove-top expresso maker, a suit of Kendo
                         armour and a pop-up Christmas tree!)
 The Sanctuary           This room is a quiet space for reading,        Anyone with a valid University ID
 Prayer                  prayer and reflection for both staff and       can use the Sanctuary at any time,
 Relaxation              students. There are screen dividers to         though we do ask that you be
 Meditation              create a private space for Muslim prayer       sensitive to other users.
                         time and a comfortable sofa area for quiet
                         relaxation and reading. There are flip flops
                         provided for individuals who require to
                         wash their feet before prayer and details
                         of the footwash facilities can be found
                         below.

 Food Bank - One         The MFC administers a small food bank in       You will need to talk with your tutor
 Can Trust               partnership with One Can Trust. We know        or other person in authority to
                         that student loans do not always come on       ensure the food bank will meet your
                         time or that unexpected bills may make it      needs, and then you will be referred
                         difficult to budget for food. You cannot       to the MFC to access the food. You
                         study properly if you are hungry, so the       will primarily need to register with
                         emergency food bank is located at the          the Students’ Union Advice Service.
                         Multi-Faith Chaplaincy desk on N1.11.

Where can I go to worship my faith?
The MFC has a list of places of worship in High Wycombe and can help you find somewhere that meets
your spiritual needs.

Can you pray with me?
Of course! Just contact a chaplain by phone, email, desk message or just turning up at the desk. One of us
will be happy to pray (confidentially) with you and for you.

Picking up from hospital? The MFC is not a taxi service and will be unlikely to help in this situation
especially if there is public transport available i.e. during the day. However in emergencies and based on
the circumstances a chaplain may be available to assist. This will be dependent on their availability and if
they have access to co-wheels (the university car pool service).

                                                                                                                 21
Student Centre
The Student Centre can give students access to student record administration and information and we also
have access to the University’s advice and guidance services which students may need during their time at
Bucks.

The Services they offer include:

      letter requests

      International student letter requests

      change of address forms

      references

      tuition fees information

      funding help such as scholarships, bursaries and short-term loans

      Student Finance advice

      Student ID cards

How can the Student Centre be contacted?

High Wycombe – located on the first floor opposite N1.01
01494 603 020
Monday, Wednesday and Thursday 9am - 5pm
Tuesday 10am - 5pm
Friday 9am - 4.30pm
student.centre@bucks.ac.uk

Uxbridge - located at the second floor help desk
01494 522 141 Ext. 4470
Monday to Thursday 9am - 5pm
Friday 9am - 4.30pm
student.centre@bucks.ac.uk

                                                                                                       22
Student Centre - Financial Enquiry
Different departments in the university handle different financial issues so it is important to ask the
student to specify the nature of their financial query so you can best advise them. Please follow the
diagram below to provide students with the correct information for their particular financial query.

                                   Is the query about Student Finance and/or
                                              their Student Loan?

                                           Yes                      No

Explain that you will need to refer them to the           Is the query regarding hardship and student not
Student Centre who can further help with their            having enough money for food and/or other basics
query.                                                    required for living/study?

Using the department directory contact the service
on the student’s behalf to inform them of the referral               Yes                    No
and then walk them to the department. If you are
unable to leave your office, arrange someone from
the department to collect them.

                         Explain that you will need to refer them    Is the query regarding obtaining free
                         to the Students Union Advice Service to     household items or recycling their own
                         help with their query.                      existing household items?

                         The SU advice service offers short-term                                   No
                                                                                 Yes
                         loans and has access to a hardship
                         fund. They are also the primary referral
                         for the One Can Trust which offers free     Explain that you            Refer to the
                         food to those who need it. Once             will refer them to          department
                         registered, students can access the         Bucks New Usage             directory to
                         food from the Multi-faith chaplaincy.       run by the Multi-           identify the
                                                                     faith Chaplaincy            department best
                         Using the department directory contact      where they can              suited to the
                         the service on the student’s behalf to      access such items
                                                                                                 query, call
                         inform them of the referral and then        for free.                   ahead and find
                         walk them to the department. If you are     Use the                     the best
                         unable to leave your office, arrange        department                  person/place to
                         someone from the department to collect      directory to contact        refer the
                         them.                                       the MFC to                  student to.
                                                                     arrange a suitable
                                                                     to for the student
                                                                     to visit.

                                                                                                            23
If no-one is available when you call the department, please take the students details including their
Student ID and pass this on to the department they require to follow up.

Students’ Union Advice Centre
The SU advice centre have the time to listen, advise and support students providing a professional,
independent and confidential service, which is accessible and welcoming. We will use our experience and
knowledge on student issues to influence University thinking to make life better for students at Bucks.

All Advice Centre staff operate within a confidentiality policy contained within our operating statements.

The SU advice centre can help with:

      Private accommodation problems including landlords, contracts, deposits, council tax and difficulties
       with housemates
       (If the problem is University accommodation, please refer them to the Student Centre)
      Course problems
      International problems
      Legal problems
      Money problems
       (If the issue is about Student Finance, bursaries, scholarships or tuition fees please refer
       them to the Student Centre)
      Personal problems
      Food bank – The SU advice centre is the primary referral for students needing to use the food bank,
       they will then be referred to the Multi-Faith Chaplaincy secondary.

Opening times:

 High Wycombe:                                          Uxbridge:
 Tel: 01494 603 016                                     Tel: 01494 605 180
 Email: suadvice@bucks.ac.uk                            Email: suadvice@bucks.ac.uk

 Opening times:                                         Opening times:
 Monday to Thursday: 9am-7pm                            Monday: to Thursday: 9am-5pm
 Friday: 9am-4.30pm                                     Friday: 9am - 4:30pm

Appointments can be made outside these times – please ask for more information.

Skype appointments

Students can now have an appointment with an advisor using Skype at both High Wycombe and Uxbridge
campuses. To make an appointment you will need to first contact the Advice Centre to arrange a time with
an advisor and state at the time of booking that you would like to use the Skype service. If an advisor is
available, a session will be booked for you.

                                                                                                             24
Term dates

Calendar A is for most full-time undergraduate students at our High Wycombe Campus.

Calendar B is for students at Bucks’ Uxbridge Campus, and for some students taking Faculty of Society &
Health courses and studying at the High Wycombe Campus.

                 Calendar A                                   Calendar B

2017-2018        Download Detailed Calendar (pdf)             Download Detailed Calendar (pdf)

                 Monday 25 September - Friday 15 December     Monday 25 September - Friday 22 December
Term 1
                 2017                                         2017

Term 2           Monday 8 January - Friday 23 March 2018      Monday 8 January - Friday 23 March 2018

Term 3           Monday 16 April - Friday 1 June 2018         Monday 9 April - Friday 8 June 2018

Graduation Week Monday 10 - Friday 14 September 2018          Monday 10 - Friday 14 September 2018

2018-2019        Download Detailed Calendar (pdf)             Download Detailed Calendar (pdf)

Term 1           Monday 1 October - Friday 21 December 2018   Monday 1 October - Friday 21December 2018

Term 2           Monday 14 January - Friday 5 April 2019      Monday 7 January - Friday 12 April 2019

Term 3           Monday 29 April - Friday 7 June 2019         Monday 29 April - Friday 14 June 2019

Graduation Week Monday 9 - Friday 13 September 2019           Monday 9 - Friday 13 September 2019

                                                                                                          25
Campus
Maps

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