Symbio Employee Assistant: How apps ensure work in compliance - Touchpoint Risk
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Touchpoint
Requirements
Guideline
Risk
Application
Application
Risk
Symbio Employee Assistant: Risk
Maschines Branch Product
How apps ensure work in compliance
Customer
Thursday, June 25, 2020
Introduction Satair Motivation Training Assistant Live Demo Employee Assistant Workshop
Introduction
Thank you very much for your invitation
Introduction Slide 4
Steffen Mosegaard Elmar Kubatta
Christiansen
Head of Process Management Co Product Owner
Ploetz + Zeller GmbH
Satair
© 2020 Ploetz+Zeller GmbH. All rights reserved.
Satair Motivaton
Satair CMS approach incl. TA
• Steffen Mosegaard Christiansen
• 25th of June 2020
AN AIRBUS SERVICES COMPANY
Business Process Management approach at Satair
Way forward BPM
Main Purpose Quality System Requirements Examples BPM Tool(s)
• One tool to
• Providing the overview and • OTD performance (O2D) is linked to include all
Performance Control
connectivity of business processes Customer Satisfaction index elements does
Process
(Management focus) not work (suite
Excellence • Providing management overview • QC: End user experience index
of E2E performance style)
• QC: # of daily users in Symbio
• Multiple user
groups = multiple
• One stop shop for documentation on • Policies, Processes, Work user interfaces
how to do your daily job Instructions and Supporting
Common Point of Reference • Back-end has to
Documents
Compliance • Proactively reminding the individual be able to
(End User focus)
if there are gaps • Training Records – are we up to integrate multiple
date with the latest version data sources
7 29 June 2020 AN AIRBUS SERVICES COMPANY
Satair Company Management System critical success factors
3 piles that our foundation is build upon
Meet Needs Meeting needs is fundamental – nothing less and you compete with a parallel universe
Easy to Use To the point solution – Too much complexity and you compete with a parallel universe
Enjoyable Emotional engagement – If you enjoy working with the application you stay loyal
Source: Outside in: The Power of Putting Customers at the Center of Your Business
By Harley Manning, Kerry Bodine
8 29 June 2020 AN AIRBUS SERVICES COMPANY
Situation today Avarage number of releases per month:
95 processes
60 Documents
Time estimate ? 1 hour 2 hour* 1 hour**
Prep, Facilitation of
Document/process Prep &
Task Training & Record Training participant
Release Communication
Archiving
Resp. role POD POD POD / HoD / HR End User
* 2 hours per site - potentially 9 sites
** 1 hour per end user
9 29 June, 2020 AN AIRBUS SERVICES COMPANYSymbio Training Assistant
Symbio Training Assistant requirements
Slide 11
▪ Compliance with the obligation to prove that an
employee has read and understood changes to
processes and documents
▪ The audit-proof storage of completed trainings of all
employees
▪ A manager wants to have a clear overview of all open and
overdue training sessions briefly. This prevents an
employee from working out of compliance.
▪ An easy to used app with reduced functionality focused
on the Training Tasks
© 2020 Ploetz+Zeller GmbH. All rights reserved.Training Assistant – Overview
Slide 12
Symbio
Training Assistant
New Process / Task
Document Task Confirms training in time
Symbio Release Task
(BPM and EAM)
Task
Task Confirms training not in
Task time (Worked out of
Task compliance)
Task
Reject training (Problem
Task
of understanding, Wrong
Task
assignment, …)
Task
Manager
Dashboard
To Do Overdue
Symbio 2 0
Training Assistant 3 2
1 4
© 2020 Ploetz+Zeller GmbH. All rights reserved.Slide 13 Live Demo
Employee Assistant
Customer challenges from the perspective of quality and policy management
Slide 15
Motivation
Age structure Acceleration Change
Securing skills Automate processes Apply guidelines
© 2019 Ploetz+Zeller GmbH. All rights reserved.Company perspective of the Employee Assistant
Slide 17
Goal
▪ Company knowledge is bundled in a structured network
in one place - knowledge is secured.
▪ Knowledge is available in the right place at the right time.
Faster knowledge sharing.
▪ Fast empowerment of new employees or representatives.
▪ The risks are minimized, since employees must confirm
the insight into the new regulation.
▪ Daily use considerably accelerates optimization in the
company.
▪ The “google maps” for company is used daily and guides
all employees in the company – Artificial Intelligence
speeds up the company process/collaboration
© 2019 Ploetz+Zeller GmbH. All rights reserved.Employee perspective of the Employee Assistant
Slide 18
Goal
▪ Simple user interface – different devices
▪ Personalized and filtered information for each employee
(specific Personas)
▪ Learning front-end for all employees
▪ Changes are actively communicated via the IMS
▪ Employee interaction workflows via the IMS (confirm,
contribute ideas, feedback, change requests)
▪ Collaboration between the employees
▪ Personal assistant (AI) supports the employee – to get the
right information and organize
© 2019 Ploetz+Zeller GmbH. All rights reserved.Employee Assistant - Symbio tomorrow My
Trainings Slide 19
My Tasks
Customer My Actions
(Requirements)
Guidelines
My
Processes
Process
Traffic
(Real-Time) My
Policies
Production
(Key figures)
My used
Service
(Digital
workplace)Ideas for Employee Assistant Apps
Slide 20
▪ My Processworld:
- Focused on construction site workers.
- Processes, Guidelines and Specifications that have a direct influence on the current work.
- Direct feedback with photographs and messages of the situation on site and pass them on to those responsible.
▪ Action Map:
- Symbio combines all tasks and bring them into employees' everyday business.
▪ Risk Manager:
- Mitigate risks and proof that controls and associated tests are carried out.
- Employees work through controls in your processes.
- Risk manager checks this recurring assessments.
▪ Audit Manager:
- Recurring audits can be performed.
- Audit manager select employees to carry out an internal audit and record deviations.
- Measures can be controlled by the quality manager and by external consultants.
© 2020 Ploetz+Zeller GmbH. All rights reserved.Thank you
Slide 21
Feedback and register to participate in the
Symbio Employee Assistant Beta program
https://bit.ly/3i25yan
© 2020 Ploetz+Zeller GmbH. All rights reserved.Slide 22 Workshop "How can we support the individual employee in his/her daily work"
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