Teaching Guide 2021 Fall - 11820 Operation Management Online Mode
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Operation Management
Teaching Guide 2021 Fall
11820 Operation Management
Online Mode
Universidad Católica San Antonio de Murcia – Tlf: (+34) 968 278 160 info@ucam.edu – www.ucam.edu
Management - Tlf: (+34) 902 102 101Operation Management
11820 Operation Management
Course Information
Module: Operation Management
Field: Management
Character: Introductory Training
Credits: 4
Course Instructor Information
Teacher: TBA
Online hours: 55 Hours
Student’s attention timetable: Monday to Friday, 10h - 12h
Module coordinator teacher: To Be Assigned
Brief Description
This course introduces the basic skills in the development of
operational strategies and procedures for improving productivity
and operation efficiency. It also explains the uses of essential tools
for operations management and the underlying methodologies to
deal with the problems of designing, producing, and delivering
goods and services. Topics include OM decisions, operations
strategy, product design, scheduling, capacity planning, quality
assurance, etc.
Previous Requisite(s)
N/A
Management - Tlf: (+34) 902 102 101Operation Management
Competences and Learning Results
1. Cross Curricular Competences
(1) Analysis and synthesis skills;
(2) Planning and organizational skills;
(3) Problem solving skills;
(4) Decision making skills;
(5) Information management skills;
(6) Computer science knowledge related to the field of study;
(7) Capacity for critical thinking;
(8) Autonomous learning;
(9) Motivation for quality;
(10) Reflection ability;
2. Learning Results
Having successfully completed this course, students will be able to:
1. Comprehend the basic concepts of OM;
2. Apply quantitative and statistic skills in the analysis of OM;
3. Be familiar with the analytical tools and technology used in
manufacturing industries of business strategy operations;
4. Explain the philosophy of the evolution of total quality
management (TQM) and JIT;
5. Apply forecasting models to the cases.
Management - Tlf: (+34) 902 102 101Operation Management
3. Specific Competences
Upon completion of this course, students will be able to:
1. Examine the concept of operations management;
2. Explain various quantitative methods related to work
measurement, inventory management, scheduling, and job loading;
3. Evaluate the importance of location in relation to strategic
operations management decisions and evaluate location
alternatives and various layouts that impact business operations;
4. Compare and contrast independent and dependent inventory
models;
5. Formulate the application of operations management techniques
in the context of manufacturing and service industries.
Methodology
Hours of work Hours of work
Methodology Hours
Face-to-face Non Face-to-face
Online Video 50
88 hours (60%)
Online Forum Discussion 8
Assessment 30
Personal study 30
68 hours (40%)
Tasks 22
Practical Teaching 10
Preparation
Bibliographic Search 6
TOTAL 156 88 68
Management - Tlf: (+34) 902 102 101Operation Management
Required Textbook(s)
Operations Management: An integrated Approach by R. Dan
Reid & Nada R. Sanders, 2011, fourth edition. John Wiley & Sons,
Inc.
Class Schedule
Week Lesson Content
1 Introduction to Operations Management
2 Operations Strategy and Competitiveness
1 3 Product Design and Process Selection
4 Supply Chain Management
5 Supply Chain Management (Cont.)
6 Total Quality Management
Assignment 1 due
7 Statistical Quality Control
2 8 Just-in-time and lean systems
9 Forecasting
10 Forecasting (Cont.)
11 Capacity Planning and Facility Location
12 Facility Layout
3 13 Work System Design
14 Work System Design (Cont.)
15 Midterm Test
16 “Independent Demand” Inventory Management
17 Aggregate Planning
4
18 Resource Planning
19 Scheduling
Management - Tlf: (+34) 902 102 101Operation Management
20 Project Management
Assignment 2 due
21 A Spreadsheet Modeling
22 Optimization
5 23 Waiting Line Models
24 Master Scheduling and Rough-cut Capacity Planning
25 Final Exam
Rating System
1. Assessment
ASSESSMENT ITEM PERCENT OF FINAL GRADE
2 Assignments 30% (15% for each)
Midterm 30%
Final exam 40%
2. Grading Scale
A+ 96-100 A 90-95 A- 85-89
B+ 82-84 B 78-81 B- 75-77
C+ 71-74 C 66-70 C- 62-65
D 60-61 F < 60
General Expectations
Students are expected to:
⚫ Attend all classes and be responsible for all materials covered in class and
otherwise assigned;
⚫ Complete the daily required reading and assignments before class;
⚫ Review the previous class notes before class and make notes about questions you
have about the previous class or the course reading;
⚫ Participate in class discussions and complete required written work on time;
Management - Tlf: (+34) 902 102 101Operation Management
⚫ Refrain from texting, phoning or engaging in computer activities unrelated to class
during the class period;
⚫ While class participation is welcome, even required, you are expected to refrain
from private conversations during the class period.
Attending Policy
Regular and prompt attendance is required. Attendance will be taken at the start of the
course. Those that miss their name, during roll call, will be counted as absent.
Students can miss up to three classes (including labs) and earn 7% (out of 10%). After
the third absence, students will earn a grade of 0% (out of 10%). Arriving late and/or
leaving before the end of the class are equivalent to absences.
Policy on “Late Withdrawals”
In accordance with the policy of UCAM, appeals for late withdrawal will be approved
ONLY in case of medical emergency and similar crises.
Academic Honesty
All students are expected to respect academic honesty policy. Instructors will fail
assignments that show any evidence of plagiarism or other forms of cheating and will
also report the student's information to the University Administration Office. A
student reported to the University for cheating will be placed on the list of disciplinary
probation; a student reported twice will be suspended or expelled.
Special Needs or Assistance
Please contact the University Administrative Office immediately if you have a
learning disability, a medical issue, or any other type of problem that prevents
professors from seeing you have learned the course material.
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