Technology Trends Impacting & Influencing SMBs - solutions.jbhifi.com.au - JB Hi-Fi Solutions
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Technology Trends Impacting & Influencing SMBs solutions.jbhifi.com.au
2
Contents
Overview:
How your employees work now
and beyond has changed forever 4
The Modern Workplace is now hybrid 6
What does all this mean for your industry? 10
Impacts influencing SMBs 12
Microsoft Surface for SMB 16
JB Hi-Fi Solutions:
The destination for Surface for Business 18
3
Overview How your employees work now and beyond has changed forever 2020 will be remembered as one of the most influential years in human history. For businesses of all sizes, it was the catalyst for unprecedented acceleration of digital transformation. Right across the industry spectrum, we all shifted to remote productivity at a rapid rate, increasing our reliance on technology to maintain business continuity and keep everyone connected. Now, as we move towards a post pandemic business world, hindsight shows that initial shift was a whitewash moment, redefining the future of how we will work and collaborate. In partnership with Microsoft, this eBook explores this new reality, and the technology trends shaping the fabric of the Modern Workplace for Australian businesses and industries. 4
5
The modern
workplace is
now hybrid
2020 offered businesses the unexpected
advantage of exercising a flexible work
environment and as a result, business leaders’
perception of remote work has changed.
82% 5x
of managers will be LinkedIn remote work
happy to offer flexible job listings have
work policies post increased more
pandemic1 than 5x since the
pandemic2
Employee expectations are also changing and
according to Microsoft CEO, Satya Nadella:
“We will need to define productivity much
more broadly – inclusive of collaboration,
learning, and wellbeing to drive career
advancement for every worker, including
frontline and knowledge workers, as well
as for new graduates and those who are
in the workforce today. All this needs to
be done with flexibility in when, where,
and how people work.”3
671%
of workers want The blueprint for how we can traverse these
to continue changing expectations is already in front of
working from us with digital collaboration tools one of the
home at least focal points.
some of the time4
66% 148% 40.6B
of business Weekly meeting Annual increase in
leaders say they’re time has more than number of delivered
considering doubled since the emails from Feb 2021
redesigning office pandemic started vs. Feb 2020
space for hybrid
work6
45%
of Australian
workers believe
changing attitudes
to remote work will
transform the way
we work5 45% 66%
Weekly Teams Number of workers
chats per-worker using Office
have increased documents has
by 45% risen by 66% in the
last year
7The modern workplace is now hybrid It’s important to note however, that although significant change and progress has been made, employee sentiment highlights it is still a far from perfect model. 42% 1/10 of employees feel employees feel their they lack crucial internet connection office supplies at is not suitable to do home7 their job8 46% of employees say their employer doesn’t help with remote work expenses9 8
For your hybrid work model to ultimately succeed there needs to be complete
buy-in from all stakeholders. You need to support your staff and provide them
with the necessary technology hardware and tools to complement their work
styles and enhance productivity.
JB Hi-Fi Solutions can help provide you with an extensive range of products,
ongoing maintenance services, and professional advice to meet your
business outcomes and employee expectations.
Speak to a JB Hi-Fi Solutions Specialist to learn more.
Learn More
9What does
this mean for
your industry?
Across all industries,
the shift to remote
Professional Services
work had a profound
Almost overnight, the Professional Services sector watched staff become
effect on work styles
confined to their homes. Businesses in the legal, superannuation, finance and
and how services
insurance sectors had to quickly pivot to facilitate streamlined collaboration
and products were
and remote work while simultaneously maintaining a strong foothold on
delivered. Now,
security measures because of the sensitivity of their data.
business leaders
in every sector are Those that had placed a premium on digital transformation prior to the
assessing their pandemic enjoyed a more seamless transition than others. Now, with
technology needs employee expectations firmly focused on continued flexibility, there are three
for the future and key focus areas businesses need to address:
looking to identify key
areas of focus.
The Right Everywhere Productivity
Devices Security Tools
A dispersed workforce Cyber security risks grow Without the watercooler
means staff must have by the day.. Staff working chats and breakout room
the right end-user device without the protection meetings, collaboration
to suit their needs. Execs of a corporate firewall and productivity tools
need stylish, sleek and and accessing sensitive are paramount to
portable devices that information from home maintaining business as
enable anytime, anywhere networks need security usual. Platforms such as
work, while home users built into their devices. Office 365 and Microsoft
processing large data Tools that work in real- Teams deliver businesses
sets and multi-tasking time to protect against with video conferencing,
need compute power ever-changing threats. instant messaging,
and storage to cope with and co-authoring of
demand. documents in real-time.
1011
Impacts
influencing
SMBs
The impacts of the past 12 months are both
industry and seat-size agnostic. Requirements,
perceptions, and expectations have changed
to create a Modern Workplace that is built on a
model of hybrid work. To facilitate it, you need
to consider a host of technology impacts, and
deliver endpoint devices and software that
support employee work habits, from the home to
the office, and everywhere in between.
12Device selection and management
Your employees have different device requirements and different work
styles which makes a one-size-fits-all approach to your device selection
not feasible. Moreover, comprehensive management of a dispersed fleet of
devices is equally important. You need to consider:
Personas Procurement & Asset
Identify the different Deployment Management
user types within your
business and evaluate the How do you purchase Do you have visibility
type of device that will and install your devices? across every device in
best suit that user type’s With workers everywhere, your fleet? Are they asset
particular work style and having the ability to tagged? Do you know
requirements. deliver devices ready the operational health
to work right out of the and where they are in
box within 48 hours of their lifecycle? Maintaining
purchase is invaluable for best-practice device
business productivity. management helps you
avoid lost assets due to
incorrect tagging, and
downtime due to end-of-
life or faulty devices.
JB Hi-Fi Solutions can provide you with lifecycle management
solutions that address all aspects of the device lifecycle. Our team
can help you with end-to-end solutions, including product planning,
procurement, ICT hardware deployment, zero touch deployment, and
fleet management.
13Impacts
influencing
SMBs
Security in an increasingly volatile
digital world
With breach incidents on the rise due to rapidly evolving cyber security threats,
organisations large and small need to take a more vigilant and proactive
approach to IT security.
And while your people will always be your strongest (and weakest) assets, it’s
their endpoint devices that are fighting on the frontline. And to be as proactive
and vigilant as possible, your end-user devices need secure protection from the
chip to the cloud.
It starts at the chip level Stay vigilant against
Having an anti-virus solution and real-time threats
corporate firewall isn’t enough anymore.
Endpoint devices need security built New and emerging variants of known and new
into the heart of the device, so from the threats appear on the internet every second.
firmware and up. End-user devices need AI enabled security
tools that identify and protect against known
and new threats before they cause damage.
Multi-factor authentication Data encryption
Gone are the days where a password Unfortunately, devices get stolen or go
containing letters and numerals would missing all the time. But what happens
suffice for device protection. Businesses to the data on those devices if it’s not
should bolster their security posture encrypted? Leveraging devices with built-in
with devices that have multi-factor encryption capabilities prevents unwanted
authentication and biometric capabilities. access from an unauthorised entity.
Microsoft Surface for Business devices come with a host of Microsoft
security features designed to deliver the protection the 21st Century
digital world demands.
14Collaboration in a hybrid work model
Key to this new business landscape is the ability to facilitate communication
and collaboration with each other, partners and customers at a moment’s
notice, no matter where your team members are.
Your technology selection plays a vital role in this and there are several key
considerations to address when deciding on your next big purchase – here
are the top three.
Quality video Instant messaging Ability to co-author
conferencing that complements and share files
Nothing will ever truly user experience Your teams need the
replace the personable ability to quickly locate,
experience of face- There is always day to share, and co-author a
to-face interactions, day interactions across single document to avoid
which is why your team’s every business that don’t file overload and aid
devices need high-quality warrant an email or video optimal productivity.
camera and microphone call, things like watercooler
capabilities. conversations. These types
of interactions are perfect
for instant messaging with
a dispersed team.
Microsoft Teams, available with Microsoft Surface for Business
devices gives your people all the above, enabling efficient,
collaborative and productive work.
15Microsoft
Surface
for SMB
JB Hi-Fi Solutions has partnered with Microsoft to
deliver Surface devices for Australian businesses.
The Microsoft Surface range is reliable, secure,
and easy to deploy and manage. Give your team
the tools to enhance their work experiences from
anywhere, at any time with hardware, software,
apps and services that work together seamlessly.
Why Choose Microsoft Surface
for Business?
Windows Professional licenses
Enterprise-level security
Power and portability designed for
anytime, anywhere productivity
Seamless video conferencing with
high-quality camera and microphones
Microsoft Surface (Business)
devices include a 2-year standard
commercial warranty
Our in-house Surface specialists can provide you
with personalised advice to discover the best
Surface solutions for you and your team. Talk
to a specialist today and unlock your modern
workplace.
Talk to a JB Hi-Fi Solutions Specialist
1617
About JB Hi-Fi Solutions
We provide thousands of small, medium, and enterprise businesses across
Australia and New Zealand with an extensive range of products, ongoing
maintenance services, and professional advice.
Get in touch with a JB Hi-Fi Solutions Specialist today and
unlock your Modern Workplace.
Are you a business with more than 10 employees?
Create your Business Account to unlock exclusive
corporate pricing and save
Creating a JB Hi-Fi Solutions Business Account gives you access to:
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Professional Account Managers ready to tailor your solution
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1. https://blogs.windows.com/devices/2021/01/11/introducing-surface-pro-7-for-business-
purpose-built-to-empower-people-teams-and-classrooms-in-the-new-digital-age/
2. Microsoft WorkLab, “The Next Great Disruption is Hybrid Work – Are We Ready?”, 2021
3. Microsoft WorkLab, “The Next Great Disruption is Hybrid Work – Are We Ready?”, 2021
4. https://blogs.windows.com/devices/2021/01/11/introducing-surface-pro-7-for-business-
purpose-built-to-empower-people-teams-and-classrooms-in-the-new-digital-age/
5. PWC, Changing Places Report, 2021
6. Microsoft WorkLab, “The Next Great Disruption is Hybrid Work – Are We Ready?”, 2021
7. Microsoft WorkLab, “The Next Great Disruption is Hybrid Work – Are We Ready?”, 2021
8. Microsoft WorkLab, “The Next Great Disruption is Hybrid Work – Are We Ready?”, 2021
9. Microsoft WorkLab, “The Next Great Disruption is Hybrid Work – Are We Ready?”, 2021
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