TENANCY HANDBOOK 2019-2020 - Fresh Student Living
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TENANCY HANDBOOK 2019-2020
Hello,thank you
CONTENTS for booking your
5 THE ESSENTIALS
accommodation
6 BEFORE YOU ARRIVE with us!
7 WHEN YOU ARRIVE We appreciate that choosing where to live and call
your home is a massive decision, especially if this
8 FINDING YOUR FEET is going to be your first time living away from family
and friends, but we want you to know that we will Michel
11 WI-FI AND DELIVERIES be here to support and help you every step of the way! Accom le Mc
modati Garry
12 OUR FACILITIES It goes without saying that we will do our very best on Man
ager
to ensure that you have a fantastic stay. Our teams
14 APPLIANCE INSTRUCTIONS are already busy preparing your accommodation
and we are really looking forward to welcoming you.
15 OUR RULES
STAY IN TOUCH
18 LIVING WITH US With that in mind, we’ve put together this Tenancy
Handbook so you can find out more about the place +353 (01) 566-1977
20 KEEP YOURSELF SAFE you’ll be calling home for the next academic year.
+353 (0) 85 876-7012
22 SAFETY MATTERS If you will be living with us for the first time, we
tliving.com
know you have a lot of information to take in, but thomas@highlightstuden
23 安全须知 please take some time to read this handbook as it
contains lots of information about your new home ighlight/
24 YOUR WELFARE freshstudentliving.ie/h
and the services we provide.
25 THE STUDENT PORTAL Of course, for those of you who are returning to HighlightThomasStree
t
26 FIRE SAFETY us for a 2nd or 3rd year, you already know your
way around but please can we ask you still to
HighlightThomas
27 THE FINANCIAL BIT have a read through — there’s always something
new to learn!
28 YOUR LICENSE TO RESIDE highlightthomasstreet
If we’ve missed anything out then please give
29 MAINTENANCE AND REPAIRS us a call or send us an email — we are happy
to answer any questions you might have. We FreshStudentLiv
30 HOW TO REPORT A MAINTENANCE REQUEST also recommend that you follow us on Facebook,
Twitter and Instagram as we will use these to fill
31 YOUR FEEDBACK you in on the latest information.
32 MOVING OUT
Please remember that you’ll also need to
35 FEE SCHEDULE complete the online induction before you
arrive to choose your check in slot and
36 STAY IN CONTACT provide us with a photo!
If you haven’t done it already, log in
to the Fresh Student Portal and it will
guide you through the short process.
If you’ve any other questions just let
us know, otherwise we look forward
to meeting you very soon!
LEGAL DISCLAIMER
Please note that this guide does not constitute a complete legal
Michelle and
document. This information is designed to offer helpful advice
and information on the most important aspects of your student
the Highlight
accommodation, but as a resident with Fresh Student Living you
will be legally bound to all the terms set out in your signed
Accommodation
License to Reside.
Team
Back to Contents Page 05 | The Essentials
HOW TO FIND US
We’re located on Thomas Street
which is perfectly situated close to
shopping areas, restaurants, leisure
centres and universities. Look out
for the Dublin Cookie Shop and St.
Catherine Church.
YOUR NEW ADDRESS
Your Flat,
Your Room,
Highlight Student Living,
32 Thomas Street,
Dublin 8, D08 R76P
OPENING HOURS
The Accommodation Team
We sometimes need to leave Reception to help
are available:
other residents or deal with a delivery, so if the
office is not staffed during opening hours, please Monday - Friday: 8am - 6pm
use the emergency mobile number below to Security every night 6pm – 8am
contact us.
OUT OF OFFICE HOURS LOCAL
EMERGENCY NUMBER JOURNEY TIMES
+353 (0) 85 876-7012 • Tesco Express: 2 mins walk
In the event of an emergency you can contact
• Lidl: 1 min walk
us outside of office hours on our emergency • Pharmacy: 2 mins walk
number. Please save this important contact
• Shopping Area: 2 mins walk
number on your mobile phone.
• Restaurants & Bars: 5 mins walk
THE ON-SITE TEAM • Train Station: Heuston station
Our team is available to ensure you enjoy your
stay, whether it be by providing a friendly face, 10 mins walk
offering some support or just being someone • Luas - Smithfield Luas stop:
you can stop and have a chat with. The details
5 mins walk
for the team are available on our website at
freshstudentliving.ie/highlight • Doctors: Francis Street 5 mins walk
If you would like to speak with your
Accommodation Manager they will be available
during normal office opening hours - just pop
down to Reception and ask to see them.
06 | Before You Arrive Back to Contents Page Back to Contents Page 07 | When You Arrive
GET READY FOR A FRESH START! ON ARRIVAL
Near the start of your tenancy you will receive an email with lots of information on how to make When you first arrive, we ask that you come to Reception on your own so that we can give you
sure you are ready to move in, guidance on what to do when you arrive and information on local your key. Please bring the following items with you:
hotels and car parks if you will be bringing your family with you. There will also be details of the
• Proof of being a student
social events we have planned during your ‘Welcome Week,’ so pop the dates in your diary and
(e.g. a confirmation letter from your University, College or Language School)
get ready to join in and make new friends!
• Photo ID (Passport or Driving Licence)
PREPARING TO MOVE IN
Before you arrive you will need to pay your Tenancy Deposit and first rent instalment. Don’t worry, we will have our Social Space available for your friends and family to relax
This is really important as we will be unable to issue your keys if the payments are not in and grab a much needed tea or coffee whilst we are getting you checked in!
received as cleared funds in our bank account before you check in.
We will then give you a tour of the property and make sure you know where everything
Your rent due dates can be found in your License to Reside and on the Student Portal is, as well as what to do if the fire alarm sounds and how to work your heating. If any of your
where you can also make the payment. flatmates have already arrived we will also take a moment to introduce you so you will already
know someone here!
You will also need to do the following by logging into the Student Portal:
Complete your induction. Once your induction is complete you are free to re-join your friends and family, show
Upload a passport style photo to your profile so we can recognise you when you arrive. them your new home and get yourself settled in.
Book your moving in slot so that we know when to expect you and can make sure If there is anything you aren’t sure of, just ask a member of the team. Remember, a
your room is ready and waiting for your arrival! lot of us have been through the experience of moving into student accommodation ourselves,
so we know what you are going through!
TIP: If you’re living in a shared flat, we recommend that you wait until you arrive to buy some
items so you can spread the cost with your flatmates. This includes items such as pots, pans,
plates, glasses, cutlery, iron and ironing board. OUT OF HOURS ARRIVAL
If you know you will be arriving outside of office hours, please let us know so we can
make sure someone is available to welcome you to your new home.
BRING WITH YOU DON’T BRING WITH YOU TENANCY DEPOSIT SCHEME
Your Booking Fee automatically converts to become your Damages Deposit once
Your room is fully furnished but For fire safety reasons! your tenancy commences and is refundable at the end of your tenancy less any
you will need to bring your own: • Any appliance with an exposed heating deductions for damages or charges.
element, including portable heaters.
• Duvet, pillows, sheets etc.
• Any electrical appliance purchased
• PC or Laptop.
somewhere other than Ireland.
• Towels.
• Candles, incense, wax burners,oil
• Coat hangers. burners or any item with an open flame.
• Toiletries. • Hookahs/shisha pipes.
• Toilet paper. • Portable fridges.
• Studios: kitchen pieces • Extension cords with multiple plugs
(plates, cutlery, pans and (with the exception of high-quality
microwaveable dishes). individually switched extension strips
• Iron and Ironing Board. with built-in surge protectors) All appliances
which generate heat such as curling tongs,
hair dryers, toasters and clothes irons must
be plugged directly into a plug socket.
• Cooking devices of any kind, except for
small appliances such as a toaster. These
are permitted in your kitchen only.
• Door stops.
• Large pieces of furniture.
Back to Contents Page Back to Contents Page 09 | Finding Your Feet
08 | Finding Your Feet
! COMPLETING YOUR ROOM INVENTORY GETTING ON WITH
YOUR FLATMATES
Before you start to unpack, it's a good idea to We want everyone to enjoy living
complete your Room Inventory which is available with us, so please bear these simple
on the Student Portal. tips in mind as you all get to know
each other to ensure a good apartment
This must be completed within 48 hours of checking sharing experience for everyone!
in and is the official record of the condition of your
room when you arrived. It’s really important that you YOUR GUESTS
complete it as accurately as possible as it will be used If you are living in a shared apartment,
as a comparison with the condition of the room when you may have occasional overnight guests.
you leave. Please do not invite someone to stay for
more than 3 consecutive nights and out
You will need to check the condition of every item of courtesy always consult your flatmates
first.
in your room and communal areas to record anything
that is missing or damaged. Of course we will have If you want to invite guests over for lunch
checked everything over but we are only human and or dinner we recommend that you men-
do sometimes miss things so this is your opportunity tion it to your flatmates beforehand so
to let us know! they know who they are likely to find in
the kitchen! You’ll need to make sure that
If you do not submit an inventory, we will assume your flatmates still have space to cook.
that everything is present and in perfect condition,
meaning you will be charged for any missing or The behaviour of any person you invite
damaged items at the end of the tenancy. into your building, apartment or room
is ultimately your responsibility. You’ll
be held accountable if there are any
If anything in your room is not working,
complaints from your flatmates, or any
please register this on the Maintenance Portal.
damages caused by your guest(s), so
make sure they behave as well as you do!
YOUR ROOM
SOCIAL EVENTS
You’ve got your keys, so now it’s time to settle in!
We want you to make your room your own. Please
don’t use sticky tape,‘blu-tack’ or similar adhesive,
stick pins, nails or screws into the walls as this may
lead to charges if any damage is caused. There is We run a variety of social events every month from quizzes and treasure hunts
plenty of room on your noticeboard for posters and to food giveaways and charity events.
photos.
All are designed to help build a sense of community and help you get to know
the other Residents. During the ‘Welcome Week’ at the start of term we will be
YOUR NEIGHBOURS hosting lots of events to help you find your way around and make new friends.
If you’re in a shared apartment, it’s usually a good
idea to take some time to introduce yourself to
Check out our events calendar on the noticeboard and Facebook page so that
your new flatmates. Remember, everyone is new, so
you don’t miss anything!
don’t be shy! Make sure you look out for our social
events on Facebook – that way you can keep up to Important: If you have any allergies, we ask you to check the suitability
date with what’s going on. of any food provided at our events with our team.
10 | Finding Your Feet Back to Contents Page Back to Contents Page 11 | Wi-Fi And Deliveries
YOUR INTERNET
ASK4 provide your wired broadband and Wi-Fi connection. Their market leading broadband
SHARED KITCHENS HAVE A CHAT gives you access to the Ireland’s fastest speeds and is backed up by a support team if you need
The kitchen is a very important communal If there is something causing a problem any help. To contact ASK4 directly please call the support team on 01-513-7413
area and everyone should feel comfortable between you and your flatmates the best (Multilingual and operates 24/7) or email support@ask4.com
using it. Make sure you wash and wipe up after solution is to have a chat. Don’t send text
yourself to keep the cooking area and sink messages, put notices up or stick post-its You are able to connect at least 5 devices to the network at one time and you get up to
clean and clear for your flatmates. You should 100Mbps free, which should be great for most of you. If you like, you can upgrade to a higher
everywhere, the easiest solution is to have
always leave it as you would like to find it. connection or take advantage of additional internet services.
a chat over a coffee and you’ll often find
We recommend you agree a cleaning and bin the problem can be resolved. To find out more about your internet connection please take a look at their website
emptying rota – it will save any arguments later! https://www.ask4.com/
It’s not rocket science, so if you treat your
flatmates how you would want to be treated
BE CONSIDERATE ABOUT NOISE yourself, we are sure you will all get on fine! YOUR TV
Whilst you may love your latest Spotify playlist,
Remember, if you bring a TV with you
your flatmates may not appreciate your taste (or if you are watching catch-up TV, such as
in music and in particular, a thumping base BBC iPlayer or live TV online) you’ll need to
can cause disturbance to those rooms around, have a valid TV Licence.
above and below you. Please be considerate of
This applies to any provider you use and any
noise levels and make sure you are not creating device, including a TV, desktop computer,
a problem. laptop, mobile phone, tablet, games console,
digital box or DVD/ Blu-Ray Player.
Try to be quiet coming in and out of your
apartment, especially at night during the
quiet hours of 11pm – 9am when others might
be sleeping. You may have had the best night
ever but your flatmates may have an early For details and pricing visit tvlicensing.ie
start so please let them get their sleep!
POST
If you have guests visiting it is particularly Each apartment has an individual post box that post is delivered to. If you’ve been
important that you are considerate and keep sent a parcel that won’t fit in the post box, we will accept in on your behalf and enter it on our
any noise to a minimum. Post Log can be found here.
You will also see the QR code for the Post Log displayed at Reception as a quick and easy way for
you to check for parcels whenever you are passing by. When a parcel is logged for you, just come
to Reception during our normal opening hours remembering to bring your photo ID. We cannot give
your parcels to anyone else so please don’t send your friends to collect them!
Parcels will be kept for 30 days. If you do not collect the item during this time, or we do not hear
from you to advise that collection will be delayed, the parcel will be returned to the sender.
If you are waiting on the delivery of an important parcel/letter we recommend that you arrange
with the courier to be present to accept the item. Whilst we are happy to accept parcels on your
behalf, we cannot be held responsible for any losses.
At the end of your tenancy you will need to inform all your contacts of your new postal address as
we are unable to forward any mail received after your tenancy has ended. Don’t worry though,
we will remind you nearer the time!
FOOD DELIVERIES
We are sorry that we are unable to accept food deliveries at Reception, including supermarket
deliveries and takeaway meals as we do not have storage facilities to keep these items at the
appropriate temperature. Residents wishing to order food items should ensure they are in the
building at the time of delivery and that the delivery person has their contact details.
12 | Our Facilities Back to Contents Page Back to Contents Page 13 | Our Facilities
CAR PARKING GAMES
Unfortunately we cannot offer Resident car parking on site. Due to local planning restrictions These include a pool table, table tennis table, and various board games.
Residents’ cars are strongly discouraged to be used in the city. Your visitors can use the Thomas
Street multi storey car park which is across the street from Highlight. The entrance is on Oliver VENDING MACHINES
Bond street. Please exit the car park though Thomas Street exit. A variety of vending machines are available within the building. Any faults should be
reported to the Reception Team immediately so the vendor can be informed.
BICYCLE STORE
There are individual bike racks on the lower ground floor. For complimentary access, please GYM
contact the Reception team so that your key fob can be re-programmed.
The Gym opening hours 6am - 10pm and is located in Block A near the social and study spaces.
You will need to make sure you bring a lock or other method of securing your bicycle to the so why not make the most of this complimentary facility and get fit during your stay with us.
rack provided. Bikes are left at the owner’s own risk and we cannot take any responsibility for
loss or damage. Bikes are not permitted to be stored in rooms or hallways. Bicycles found in We will ask you to fill in a ‘Pre Activity Readiness Questionnaire’ the first time you
these areas will be removed. use the gym and also recommend that you watch our online safety induction for all equipment
is to be found in reception, as well as on display in the gym. We want to make sure you don’t
LAUNDRY injure yourself and know how to use the equipment safely.
The Laundry room is located in Block A near the gym and our social and study spaces.
The cost for a Laundry Card is €3.00 (Coins are not accepted)
The cost for a wash is €3.70 per wash and €2.20 per 50 min dry. Whilst using the Gym, all residents
accept responsibility for their state
We would recommend all student to download the app from of health and physical condition.
www.circuit.co.uk/mobile-app Users are expected and required to
use the equipment for its correct
Instructions on how to use the machines can be found in the Laundry Room, if you are unsure use and their behaviour in the Gym
please do not hesitate to ask one of the team. Fresh Student Living will not be responsible for must not constitute a security or
items that may be lost, stolen or damaged whilst using the facilities. safety hazard to themselves or others
in the room.
Laundry View
With LaundryView you are able to go check the availability of washers and dryers in our Residents are required to wear
laundry room online. circuit.co.uk/i-want-to-do-my-laundry/laundry-view appropriate clothing and footwear
when using the Gym. A towel should
Video Guides be used to cover the equipment
You can also find some useful tips and ‘How To’ videos on the Circuit laundry website. during use and wipe down the
circuit.co.uk/how-to-use-videos machines afterwards. Should a
circuit.co.uk/i-want-to-do-my-laundry/laundry-help Resident damage the equipment
they will be liable to pay the costs
Contacting Circuit Laundry of fixing or replacing it.
If the Circuit Laundry’s FAQ’s page doesn’t answer your query then you can get in touch
with them using their online form or by calling them on +44 1422 820360
(8.30-17.00 Monday – Friday.) We would like every Resident
to enjoy the Gym facilities. We
If you notice a fault with the machines you can report this on the Circuit website or therefore ask that you clear away
by calling their service helpline on +44 1422 820026. Alternatively please let your any equipment that you have used
Accommodation Team know. during your session and leave the
gym area tidy.
ITEMS AVAILABLE TO BORROW We reserve the right to terminate
Hoovers are available to borrow from Reception. You will be asked to leave your student card the use of the gym if our rules are
with us whilst you borrow the Hoover. not followed.
SOCIAL SPACE
Our Social Space is located in Block A and contains a TV, comfy sofas, tables and chairs, a
vending machine, Pool Table, Table Tennis, and board games. There is also an outdoor courtyard
with a chess board game to enjoy.
14 | Appliance Instructions Back to Contents Page Back to Contents Page 15 | Our Rules
HOUSE RULES NOISE & ANTI-SOCIAL BEHAVIOUR
INTERCOM We think we’re pretty easy going, but there are
Your visitors will need to use the intercom at the main entrance to let you know they have We want you to enjoy living with us but ask
a few rules that we’d ask you to stick to, for your
arrived. You will need to go down to reception to meet your visitor and escort them in and out of that you respect your fellow residents and
own safety and the comfort of others.
the building. You will also be required to sign each guest in and out of the building. For everyone’s keep noise to a minimum especially between
safety and security, please don’t ever let anyone in that you don’t know or recognize. our ‘Quiet Hours’ of 11pm - 9am and during
WINDOW RESTRICTORS exam periods. During these times, no noise
Window restrictors are installed on our windows should be audible from outside the room in
HEATING to prevent them from opening fully. This is a safety
Each bedroom has its own individually controlled heater. Use the thermostat on the wall to which it is occurring, including kitchen/lounge
feature and for your own protection. You must not areas. This will enable us to make our building
control the room temperature. You can also control the temperature of the heater using the dial
on the heater itself. If you need any help with this, please contact Reception. tamper with or remove the restrictors. If we have a pleasant and enjoyable place for everyone.
to re-instate a window restrictor there may be a
recharge to you. Outside of these times we ask that general noise
OVEN levels should be kept at a reasonable level. You
Each shared apartment kitchen has an oven. If you are unsure how to work the oven in your REFUSE AND RECYCLE have the right to ask other Residents to keep the
apartment, please see Reception for a guide. Residents must bag and tie rubbish from noise level down if you are bothered by excessive
their room before bringing it to the Bin Store. noise and all Residents will be expected to act
KITCHEN EXTRACTOR FAN One Bin Store is located in the back of Block A. upon such requests without retort. Our 24 hour
Whenever you cook, the extractor hood should always be used as this will help to prevent the fire
Another Bin Store is located in the back of Block emergency number can also be contacted if you
alarm being activated. The hood has a light and two speed settings which are selected by moving
the switches on the front of the hood. B, in front of Hanbury House. experience noise disturbance.
Large Green Bin: Recycling Only
If you are having minor problems with the
MICROWAVE You can recycle paper, cardboard, aluminum, behaviour of other Residents, we encourage
Each shared apartment has a microwave. If you are unsure how to work the microwave in your you to first try to resolve the issue on your own.
and plastic.
apartment, please see Reception for a guide. Also, please remember, when using the microwave
Issues often arise from misunderstandings due to
function not to use it with any metal. Large Black Bin: General Waste Only
lack of communication so the best starting point
Glass bottles and jars, as well and clothes and is approaching the other Resident to discuss the
ELECTRIC HOB textiles are to be recycled at Bring Bank located matter in a relaxed manner. This approach often
First make sure that the switch on the wall above the worktop is turned on. You can then use the on Bridgefoot Street. provides an immediate solution and helps to
four dials to control the relevant ring of the hob. When you are finished cooking always make sure build new relationships with fellow Residents.
you turn the hob off and also remember that the solid tops will remain hot for some time after SMOKING
use. It is against the law to smoke in any place If you don’t find this helps you can also speak
in Ireland that is used by the public or as a to any member of the Accommodation Team
HOT WATER workplace. The building is therefore a smoke for advice.
The hot water will be automatically provided to your bathroom/kitchen. In the event of any free zone, this includes your bedroom, bathroom
concerns please contact Reception or log a job on the Maintenance Portal. and kitchen, as well as any communal area and Depending on the situation we may recommend
outside/underneath windows, or on the roads, that a meeting takes place between those
BEDROOM LIGHTS paths or pavements immediately outside the affected by the behaviour, eg in the case
We ask you to be environmentally responsible and turn off your bedroom lights whenever you building. of some flatmates not taking their turn to
leave the room. The switch for the desk lights is found on the side of your bed frame. clean the kitchen, a full flat meeting may
The ban applies to all substances which can be
smoked including but not limited to cigarettes, be appropriate which a member of our team
EN-SUITE BATHROOM, KITCHEN AND HALLWAY LIGHTS e-cigarettes/vapes, rollups, pipes, hookahs/ would facilitate.
These lights all operate on sensors and will be set to go off after a certain period of time if no shisha pipes and cigars.
movement is detected. If the anti-social behaviour is of a more
serious nature, the Fresh Student Living
Anti-Social Behaviour Policy will be followed
ENERGY PERFORMANCE CERTIFICATE which will initially result in a face to face
A copy of the EPC (Energy Performance Certificate) for your room/studio is available from
Reception. meeting between the Accommodation Manager
and person displaying the behaviour, with future
occurrences carrying the outcome of the
University/College and/or Guarantor being
informed.
16 | Our Rules Back to Contents Page
ALCOHOL PETS
Consumption is allowed within designated areas
Fresh Student Living operates a strict no pet
provided all containers are properly recycled
policy. With the exception of Assistance Dogs,
and/or placed in the refuse and the area is left
you are not permitted to keep pets or allow
clean and free of spills. Bulk containers such
animals of any kind into the building.
as kegs (or similar) are prohibited. Residents
found violating Irish laws concerning alcohol
We know you love your pets though so look
(sharing with under 18’s or public intoxication)
out for our ‘Pet Therapy’ events held during
will be asked to attend a meeting with the
the year!
Accommodation Manager and referred to the
relevant authorities.
If you have any concerns about these events,
please contact your Accommodation Manager.
COOKING
Please do not cook in your bedroom unless
facilities are provided by us in a studio.
Rice cookers, toasters, kettles or other cooking
equipment cannot be used in your room as
they create a fire risk. False alarms caused as
a result of cooking in your room may incur a
charge levied by the Fire and Rescue Service.
18 | Living with Us Back to Contents Page Back to Contents Page 19 | Living with Us
SECURITY / OUT OF HOURS COVER Visit the review cover link to: If the area is still not up to the required WHAT TO DO IF A FUSE GOES
When the Accommodation Team are not on • Check what is covered standard when we re-inspect, we will arrange
duty, the site is covered by Security / an out • Check what is not covered for our Cleaners and/or Maintenance Operative
IN YOUR ROOM OR APARTMENT
- such as laptops outside the room If your electricity goes off, contact Reception
of hours help desk and key holding service to fix the problems and charge you for the work.
• Register to be entered into the straight away to have maintenance check the trip
with regular random security checks by a mobile
Cover4Insurance Free Prize Draw switches in your fuse box, located in your bedroom
patrol. They can be contacted via the out of hours At each inspection you will be informed if there is
• Chat to insurance experts though or hallway. If the light bulb needs changing, please
emergency number. to be a charge for repairs. You will be invoiced for
Live Web chat log this on the Maintenance Portal so that we can
recharges for the first two inspections and on the
arrange to have the bulb changed.
HARASSMENT & • Check how to make a claim final inspection a deduction will be made from
• Extend and personalise your cover
DISCRIMINATION POLICY your Tenancy Deposit.
ROOM SWAPS
Fresh Student Living strive to provide all Download the Cover4Insurance app
Our Fee Schedule containing cleaning, damages From time to time there may be reasons a Resident
Residents with a community free of harassment,
and missing items recharges can be found in this wants to consider swapping rooms with another
discrimination or assaulting behaviour against
handbook. Resident in the building. We recommend that you
any person or group, based on race, religion,
speak to the Accommodation Team about your
gender, sexual orientation, marital status, age,
nationality or disability. Harassment and/or
LOCKED OUT? We strongly suggest that you do not use hair reasons for wanting to swap before taking any
If you are locked out during the night, please dye in the bathroom as this can cause staining. further steps. They may be able to help with
discrimination in all forms is expressly prohibited.
contact our Out of Hours Help Desk as soon as whatever it is that’s causing you to want to swap.
We are committed to taking action against you become aware that you do not have your key. We also ask that to ensure our water systems Swapping rooms is dependent on us being able to
all forms of harassment. Incidents of alleged They will visit site to let you in however there are maintained to a high standard, all shower find somebody for you to exchange rooms with
harassment or discrimination should be could be a delay. To avoid this, please make sure heads and taps are kept clean. Please report and is subject to the Accommodation Managers
reported to the Accommodation Manager you always take your key with you and advise any significant scaling on the Maintenance approval. Residents must ensure that the room is
so an Incident Report can be filed and Reception straight away if your door lock starts to Portal. left in a suitable condition for the swap to take
investigated. We may also report this to your flash so that the batteries can be changed during place.
University/College and/or the appropriate office hours. Occasionally, Fresh Student Living staff or
authorities. contractors may take photographs inside DAMAGES
ROOM & APARTMENT INSPECTIONS bedrooms/en-suites/ communal areas to Accidents do happen but please let us know ASAP
SUSTAINABLE LIVING You are responsible for cleaning your room, evidence maintenance or cleanliness issues. so that we can get things fixed as soon as we can.
We are committed to having a positive social bathroom, kitchen and apartment corridor. Images will be taken, stored and disposed Damage to our property may result in a charge and
and environmental impact. We can achieve of in line with our data processing approach. certain cases may be deemed as a breach of our
We will carry out full room & flat License to Reside. Damage to communal areas
this with your help and each Resident can inspections at least three times during your
play their part. will result in equal charges if no one accepts
tenancy period where we will check for
PREVENTING CONDENSATION responsibility.
cleanliness, damage and missing items.
Take a look at our Sustainable Living Guide Please do not wash any clothes in your room.
This will cover your bedroom, en-suite and
which can be found within the FAQs section any communal area within your apartment,
If you are drying washing, please ensure your STAYING WITH US OVER THE SUMMER
on our website. bedroom window is open to prevent condensation. Depending on the length of your contract you may
e.g. kitchen and hallway.
If there is condensation you must wipe it down want to make an additional booking to stay with us
CONTENTS INSURANCE and clean any surfaces to prevent mould building. over the summer. Please contact the Accommodation
If on inspection the condition of your room/
Contents Insurance with Cover4Insurance is Team to discuss availability in the building and the
communal areas is deemed to be unacceptable,
provided for all students. Take a look at the weekly rent. For summer bookings we will require
we will give you a week to tidy up.
cover that is provided for you at: payment in full prior to the booking commencing
Cover4insurance and you may need to move to a different room.
Your Policy Number is FRES2019.
It is important for you to check this cover so
please take a look on their website to ensure
that you fully understand the protection provided.
You may find that you need to extend your cover
to protect all of your possessions both inside and
outside of your home.21 | Your
20 KeepWelfare
yourself Safe Back to Contents Page Back to Contents Page 21 | Keep Yourself Safe
REGISTERING WITH A LOCAL DOCTOR YOUR FRONT DOOR KEY VISITORS
It’s recommended that you register with a local GP (Doctor) whilst you are living away from home. If Your safety and security is of utmost Anyone wanting to visit you will need to
you become ill, you will need to be registered with a doctor before you can get an appointment so this importance to us. You will be given contact you directly to alert you of their
will help to save any delay in treatment. You can register with a GP by going to the doctor’s surgery a key card or fob which will give you presence. You will need to go down to the
and filling out a form. Our Accommodation Team will provide you with a list of local doctor’s surgeries. access into the building, your shared the front
front doordoor
of the
of building
the building
to let
to your
let your
visi-
apartment and your own bedroom or visitors
tors intointo
thethe
building.
building.
Please
Please
escort
escort
your
studio. You will also have access to the your visitors
visitors in andinout
andofout
theofbuilding
the building
at allat
GENERAL HEALTH CARE ADVICE social spaces with the same key card all times.
times. Please also ensure that your guest
If you need to see a doctor after hours or in the middle of the night, please phone +353 1850- or fob. signs in and out of the building.
224477 at D-DOC 24Hour Doctor & Surgery & Call Out. You can also visit Mater Misericordiae
Please do not let anyone in that you CCTV
University Hospital - Rapid Injury Clinic located in Smithfield for any minor injuries. Walk-in CCTV
The building is covered by CCTV for your
Centres provide a range of services and experienced nurses are available to treat a range of don’t know or recognise.
don’t recognise.
Don’t Don’t
be The building is covered by The
CCTVfootage
for your
be tempted
tempted to let
to let
anyone
anyone
tailgate
tailgate safety and peace of mind. can
minor illnesses and infections, as well as minor injuries like strains, sprains and cuts. Walk- safety and peace of mind. The footage
only be viewed by trained and authorised can
you into the building — if the person only be viewed by trained and authorised
in Centres can also prescribe a wide range of medications, including the pill, painkillers and is a Resident
tenant they
theywill
will
have
have
their
their
own
own staff.
antihistamine. The contact number is +353 (1) 657-9000 team members.
fob to let themselves in and if they
have forgotten it they can call the
LATE NIGHT TRANSPORT Accommodation Team. We advise this KEEPING YOURSELF SAFE
Always plan your night ahead and know how you are going to get back home. It’s a good idea to for everybody’s safety and security. KEEPING YOURSELF
• Always lock SAFE
your door (especially late
carry a list of reputable taxi numbers in case you miss the last bus. Try to avoid walking home on • Always lock
at night) your
or if youdoor
leave (especially
your room.late
your own after a night out. NRC Taxis +353 (1) 677 2222 If you damage or lose your key/access • at
Be night) orwith
vigilant if you leave
items your
such asroom.
laptops,
fob, you will be responsible for the • Be vigilant with items such
mobile phones, game devices as and
laptops,
other
mobile phones, game devices and other
CRIME STOPPERS replacement cost of for€30.
corresponding
For cor- high value goods.
high
To report a crime anonymously (and in situations which are not an emergency) call Crime Stoppers locks, new keys,
responding locks,and/or
new keys,
replacement
and/or • Nevervalue
lend goods.
others your fob as this is
of the fob. If of
replacement your
thefob
fob.
or Ifkey
your
is lost
fob or • Never
uniquelend others
to you and your fob ascharges
will incur this is if
on 0800 555 111.
or stolen,
key is lost you
or stolen,
must notify
you mustReception
notify unique
mislaid.to you and will incur charges if
mislaid.
REFERRAL OF MATTERS TO THE POLICE immediately
Reception immediately
to prevent tounauthorised
prevent un-
We will offer support and advice to any resident regarding matters of criminal conduct which they feel access to the
authorised access
building
to the
andbuilding
your room.
and
should be reported to the police. Where an offence has been committed against a Resident or against your room.
Highlight Student Living itself, we will report the matter to the police. Where the victim(s) of an alleged GROUND FLOOR ROOMS
crime does not wish to report the matter to the police, but the matter has been reported to our team, If you’re in aFLOOR
GROUND ground floor
ROOMSroom or room which is easily accessible from the ground,
the Accommodation Manager will make a decision of whether or not to inform the police on behalf of we recommend
If you’re the following
in a ground floor roomtips
orto maximise
room which security:
is easily accessible from the ground,
the Resident. Only in exceptional circumstances will we report a matter to the police against the wishes we recommend the following tips to maximise you
• Keep your curtains/blinds drawn when are out.
security:
of the victim(s). It is a legal requirement for incidents relating to the prevention of terrorism and the • Ensure windows are locked closed when
• Keep your curtains/blinds drawn when you are you areout.
out.
protection of children to be reported to the police. •
• The restrictors
Ensure windowson your
are window
locked willwhen
closed protect
you you
are when
out. you’re in the room.
• Keep valuables out of site and out of reach from
• The restrictors on your window will protect you when the window.
you’re in the room.
• Keep valuables out of site and out of reach from the window.
PERSONAL EMERGENCY EVACUATION PLAN (PEEPs)
PERSONAL
Any EMERGENCY
Resident who feels they may EVACUATION
need assistance to PLAN (PEEPs)
safely and quickly evacuate the building
in
Anythe event of
Resident an feels
who emergency
they mayshould
needalert Reception
assistance at theand
to safely beginning
quicklyofevacuate
their tenancy.
the building
Arrangements can be put in place to aid your safe exit from the building depending
in the event of an emergency should alert Reception at the beginning of their tenancy. on your
specific
Arrangements can be put in place to aid your safe exit from the building depending on more
needs. The PEEP will then be agreed with you within two weeks of arrival. For your
information please
specific needs. The contact
PEEP willthe Accommodation
then be agreed withTeam.
you within two weeks of arrival. For more
information please contact the Accommodation Team.22 | Safety Matters Back to Contents Page Back to Contents Page 23 | 安全须知
WHAT TO DO IN AN EMERGENCY 在紧急情况下的应对措施
Hopefully you’ll never need it but below is a quick guide on what you should do in
an emergency.
我们希望公寓内的住户可以一直安心、安全地生活。为了以防万一，我们将紧急情况和
Some of the information may be particularly useful to our international students, 注意事项写在这里供大家参考。
but everyone should take a look and familiarise themselves with the information.
请记住，如果您对以下信息有任何疑问，请和我们公寓的工作人员及时进行沟通。
Remember if you are unsure about any of the information listed below please speak
to the on site Accommodation Team.
火警
如果您发现任何火源，请立即拨打消防电话999进行求助。我们的公寓在设计的时候安
FIRE SERVICE 装了防火警报装置。如果您的楼层有任何火源，火警会自动响起。当您听到警报时，应
If you discover a Fire, call 999 or 112 and ask for the Fire Service. 当立即离开公寓，前往集合地点。请不要随意奔跑或留在公寓内收拾个人物品。
If a fire is detected on your floor, the fire alarm will activate. On hearing the alarm you 任何故意触发火警装置的行为一经被发现，都有可能被收取服务费用。
must leave the building and go straight to the assembly point. Do not run or stop to collect
your belongings.
救护车
如果有人忽然身体不适，请及时拨打999呼叫救护车。请在公寓门口等待救护人员到来并
AMBULANCE 且帮忙护送伤员。
If someone has had a serious accident, call 999 or 112 and ask for an Ambulance. Ensure that 以下几种情况应该呼叫救护车：
someone is designated to meet the ambulance at the entrance of the building and to
escort them to the injured person. -有人昏厥或失去意识
Situations when an ambulance should be called include: -有人流血不止
-有人疑似骨折
• If someone is unconscious or has slipped in and out of consciousness -有人身受重伤
• If someone is bleeding heavily -有人呼吸困难
• If you suspect broken bones -有人被严重烧伤
• If someone has a deep wound -有人有严重的过敏反应
• If someone has difficulty breathing
• If someone has severe burns
• If someone has a severe allergic reaction
GP OUT OF HOURS SERVICE 家庭醫生非辦公時間會診服務
The out of hours service is for urgent medical care only and is for public and private patients
of GPs who are registered with the individual service. Your GP will have their out of hours 家庭醫生非辦公時間會診服務是一項緊急服務。如有需要此服務，病人只需於非辦公時間
information on the answer machine should you ring them outside normal clinic hours. 致電指定已注册家庭醫生，電話留言機將會播放有關訊息及詳情。
FIRE ALARM TESTS ASSEMBLY POINT 火警测试 我们的火警安全集合地点是：
We test the fire alarms every The assembly point in the event of a fire 我们每周进行火警测试的时 In front of St. Catherine’s Church
is in front of St. Catherine’s Church on on Thomas Street.
Wednesday at 1pm. 间是：
Thomas Street. Wednesday at 1pm.21 | Your Welfare
24 Back to Contents Page Back to Contents Page 25 | The Student Portal
NEED TO TALK?
The wellbeing of our Residents is our priority. We know that where you choose to live plays a
massive role in your overall University/College experience, from offering opportunities to make THE FRESH STUDENT LIVING STUDENT PORTAL
friends to providing the right environment to cook, study and sleep. Being away from home can
make for a challenging time. If you are struggling to settle into your new life, don’t do it on The Student Portal is an online system that gives you access to important information
your own. You can talk to a member of the Accommodation Team who will be happy to listen and about your stay with Fresh Student Living.
put you in touch with someone who can help.
You can find your License to Reside, booking details and financial statement. You can also
complete your inventory, log maintenance requests, pay your rent, refer a friend and even
SAMARITANS rebook your room for next year.
Samaritans are a helpline and provide a free listening service.
Phone: 116 123 (available 24 hours a day and free to call from Ireland)
To access the student portal please visit:
Samaritans Ireland also offer an email service | jo@samaritans.org
https://online.freshstudentliving.co.uk/Student/
STUDENT WELFARE You will need the email address you registered with and your application reference
Jigsaw | https://www.jigsaw.ie number. Once you have logged into the Student Portal you may change your password
Union of Students in Ireland | http://usi.ie/ on the ‘Change Password’ page.
Mental Health Support | +353 (1) 284-1166 | https://www.mentalhealthireland.ie/
Disability Helpline | +353 (1) 874-5690 If you have any questions about the Student Portal please come and see us at Reception.
Students Union advice Centre | +353 (1) 709-9300
Chaplaincy and Pastoral Services | +353 (1) 803 2239
OTHER USEFUL CONTACTS
Pieta House | https://www.pieta.ie
Sexual Health | https://spunout.ie/health/category/health-sexual-health
Victim Support | https://crimevictimshelpline.ie/
Support Groups | http://www.irishhealth.com/psg/index.html
Unplanned Pregnancy Advice | https://www2.hse.ie/unplanned-pregnancy/
Depression Support | https://www.aware.ie26 | Fire Safety Back to Contents Page Back to Contents Page 27 | The Financial Bit
FIRE PREVENTION HOW TO PAY
Paying your rent is simple and can be done online 24 hours a day. Just log into the Student Portal and
Our building has been designed for your safety in the event of a fire. Every Resident has a
select the Financials tab where you can review your financial statement and make rent payments.You
responsibility to ensure that they familiarise themselves with their buildings safety features, exits
can pay with a Debit or Credit Card.
and evacuation procedures as soon as possible after moving in.
Your rent instalments will be due on the dates listed on your License to Reside. Please make sure you
Fire blankets are available in each shared kitchen and studio in the event of a pan fire. meet these payment dates.
Please familiarise yourself with the Fire Assembly Point located in front of St. Catherine’s Church on
If you are able to pay your full years rent prior to the tenancy start date (for contracts starting in
Thomas Street. September only) you will receive a 2% discount. Please contact the Accommodation Team for more
information.
ROOM FIRE DOORS Payments can also be made by bank transfer or, for International Students, via TransferMate.
Each room is fitted with a fire door which acts as fire safety protection for at least 30 minutes.
Interference with the automatic door closer or attaching anything to your room door, e.g. an over door
hanger is prohibited as it will compromise the fire resistance. Your room door is to be kept shut at all times
FUTURE PAY
FuturePay is an internet based equivalent of a traditional standing order or direct debit, but instead of
to maintain fire safety and personal security in the building. Should a fault occur with this door or any fire
the payment coming out of your bank, it is taken from your card. Once you have set up your FuturePay
door in your accommodation, it should be brought to the attention of Reception immediately.
agreement with our online Card Merchant ‘Worldpay’, your instalments will be taken automatically
from your card on the dates listed in your License to Reside.
FIRE ALARM TESTS
The option to sign up to FuturePay is offered each time you make a payment to Worldpay. We
We test the fire alarms every
recommend that you sign up to this service whilst making your first payment to avoid missing future
Wednesday at 1pm. dates.
The test can be recognised as a long burst of the fire alarm sirens. This is the only time evacuation is not
mandatory. To ensure all Residents know how to use fire escape routes and find the fire assembly point, BANK TRANSFER
we hold a fire drill each term. This will not be announced in advance and the full cooperation of Residents If you plan to pay by bank transfer, please ensure the amount you pay covers all bank charges (you
is expected as if it were a real alarm. During an evacuation, no Resident may re-enter the building until will be liable for any charges made by your and our bank) to ensure Fresh Student Living receive the
the all clear has been given by the Accommodation Manager. full amount payable. Please contact the Reception Team for our bank account details. You will need
to quote your full name and application reference number in the reference of all bank transfers so we
know who the payment has been made by. Bank Transfers may take between 7-10 working days to clear
PREVENTING FALSE ALARMS in our bank account. Therefore, you must send any transfers in enough time for them to clear into our
‘False’ alarms waste the valuable time of Fire Service and can also endanger lives. Any Resident(s) found account by the due date stipulated in your License to Reside.
activating the fire alarm maliciously or as a result of not following our rules will be required to meet with
the Accommodation Manager and may face financial re-charges that are levied by the Fire Service.
TRANSFERMATE
International Students can choose to pay via TransferMate which allows you to make international
TAMPERING WITH FIRE EQUIPMENT payments to Fresh Student Living free of charge whilst receiving competitive foreign exchange rates.
Fire equipment such as smoke alarms and door closers are in place throughout the building for Where TransferMate has a local bank account, they will eliminate the international banking charges
all Resident’s safety. Tampering with this equipment puts everyone’s lives at risk. Should a Resident usually associated with international payments. Visit https://transfermateeducation.com/ for more
(or guest) tamper with the fire equipment, an engineer will immediately be called to check the information.
equipment is working correctly and carry out any repairs resulting from the damage. All such repairs
and call out costs will be charged to the Resident(s) concerned. Residents are advised to check which payment option is the best for them.
If any incident appears to be a criminal offence, we will also refer the matter to the police. SETTING UP AN IRISH BANK ACCOUNT
If you would like to set up a Irish Bank Account when you arrive just let the Accommodation Team know.
They will be able to provide you with the details of the local banking facilities, we suggest you check
HOW CAN YOU HELP TO AVOID FIRE ALARM ACTIVATIONS them out first to make sure you are happy. You will need to make an appointment at the branch of your
1. Please do not dry anything on the heaters. chosen bank.
2. Always make sure your shower room door is closed when showering. You will need to take some identification (ID) with you:
3. Always use the extractor fan when cooking with the the hob or oven. • Your Passport
4. Never wedge any door open, especially a kitchen door. • Letter from University/College to prove you are a student
• Copy of your License to Reside – your Accommodation Team can provide a copy or you can print via your
5. Do not use deodorant or other sprays adjacent to fire alarm detectors. Student Portal
6. Do not direct hairdryers or fans directly at the fire alarm detectors. At the appointment the bank will advise you on the best account, it should not have any charges. The
bank will then send you your bank card and your pin number separately (keep them safe).28 | Your License to Reside Back to Contents Page Back to Contents Page 29 | Maintenance And Repairs
YOUR TENANCY REPORTING REPAIRS
Your occupancy agreement is a Licence to Reside. This means you have a right to stay in Repairs and maintenance reporting couldn’t be easier. Just report any requests you may have
your room/studio until the end of the agreed tenancy period. We cannot evict you on the Maintenance Log via the Student Portal. This can be done from the comfort of your
without a court order. When you signed your License to Reside you made a legally own room, or on the go 24 hours a day.
binding agreement with Fresh Student Living to keep to the terms and have accepted
the responsibilities of the agreement. We aim to assess requests within the following timescales:
We expect you to: Emergency repairs within 24 hours of being reported
• Pay your rent at the agreed time An emergency repair is any repair required to avoid danger to the health and safety of
• Look after your accommodation and keep all areas clean residents. E.g. No power supply, overflow of sewage.
• Behave appropriately within the building and surrounding areas
• Be respectful to other residents Urgent repairs within 5 working days of being reported
• Not to sub-let your room An urgent repair is any repair which materially affects the comfort or convenience of the
customer. E.g. Broken handrails, faulty electrical fittings such as the microwave.
We will:
• Carry out repairs within the property and ensure it is a safe and secure place to live General repairs within 28 days of being reported
• Keep the communal areas clean A general repair is any repair not falling into the two above categories. E.g. Single electric
• Carry out regular health and safety checks of the building light or power point failure within room, sticking doors or windows.
We normally provide you with a minimum of 24 hours’ notice if we require access to your
TERMINATION OF YOUR TENANCY accommodation to carry out a repair. Please note that in the case of emergency we may
As a tenant with a Licence to Reside, you do not have the right to end your require immediate access to your accommodation.
tenancy early even if you later are no longer a student. Fresh Student Living can seek
repossession of your tenancy if you fail to pay your rent or breach the terms of your
License to Reside however you will still maintain responsibility for your rent payments.
WATER LEAKS OR FLOODS ELECTRICAL FAILURE
Water leaks can be extremely damaging If you have an electrical failure,
to your room and inconvenient for check to see who else has the
residents in surrounding flats. If water same problem – is it other
is leaking into electrical fittings, this apartments, the entire building
can be very dangerous. If you spot a leak: or the whole street? If the entire
street is in blackout this means
• Call the Accommodation Team that this situation is out of our
immediately. control. Power cuts of this nature
usually last a maximum of 2 hours.
• Try and catch the water in a
container to avoid further damage. If you are the only one who is
experiencing power failure, please
• Do not touch electrical sockets let Reception or the Out of Hours
or devices. team know and they will investigate.
All other power failures should be
If the water to your apartment or building reported to the Accommodation
has been turned off, please check that you Team or to the Out of Hours
have closed all taps and ensure that the plug emergency telephone number.
is not left in, in the sink in the kitchen or
your en-suite.30 | How To Report A Maintenance Request Back to Contents Page 31 | Your Feedback
Back to Contents Page
VISIT
HTTPS://ONLINE.FRESHSTUDENTLIVING.CO.UK/STUDENT CUSTOMER FEEDBACK
We always want to hear feedback from our customers as we believe it’s the only way
LOG INTO THE STUDENT PORTAL we can continue to improve our service.
USING YOUR EMAIL ADDRESS AND APPLICATION REFERENCE NUMBER
Our commitment to you:
• We endeavour to provide a good service at all times, however we accept
that on occasions we do not always get things right.
• We have a positive approach to complaints and regard them as an opportunity
to receive feedback on our services.
• We will strive to resolve complaints at the earliest opportunity.
• We will respond to all queries and complaints in a professional and courteous manner.
• We will endeavour to reach a satisfactory conclusion for both parties.
FOLLOW THESE STEPS
1. CHECK YOU HAVE COMPLETED YOUR ‘TO DO LIST’ • We will continually review the service we provide following feedback we
receive and we will make changes and improvements where necessary.
2. CLICK ON THE ENTER BUTTON UNDER BOOKINGS
• We will carry out an annual customer satisfaction survey via a third party provider
to establish satisfaction levels among our customers.
Each year, we participate
in this survey. Look out for
news on when it’s time to
complete it.
3. YOU SHOULD THEN SEE A WHEEL OF ICONS.
4. SELECT THE ORANGE ICON
COMPLAINTS
PROCEDURE
We want you to love your time
living with us but there may be
times when we don’t always get
it 'right'. We take all complaints
seriously and will try our best to
5. YOU CAN THEN LOG YOUR MAINTENANCE REQUEST
fix any issues first time.
If you need help and advice
about how to complain or about
our complaints procedure please
refer to the FAQ’s on our website,
under the 'Living With Fresh'
section and 'What do I do if I am
not totally satisfied?'.32 | Moving Out Back to Contents Page
TENANCY LENGTH
Your tenancy length is outlined on your License to Reside. If you want to move out before the end
of your License to Reside you will need to find a replacement student to take over your room. As the
tenant of the room you are responsible for the payment of rent until another tenant is found, therefore
it is advised that you find a student to take over your room as soon as possible. An administration fee will
apply.
We hope that you don’t need, or want to leave us before the end of your tenancy, but if your
circumstances change please speak to the Accommodation Team.
CHECK OUT
We know it’s a long way off, but it’s important to let you know what will happen at the end of the
tenancy. You will need to book a ‘Check Out’ Inspection with the Accommodation Team. They will inspect
the room fixtures and fittings against the initial inventory which you completed. It’s really important that
you are present for the end of tenancy inspection. If you don’t attend, it will be very difficult for you to
challenge the inspection and any charges for damage, disposal of refuse, or any abandoned items.
There are a few requirements for your last day:
• Your room needs to be clear of all belongings by 10am
• You must return all keys, cards and fobs to Reception
• You must make sure your room is clear of all of your possessions
• Your room must be clean before you leave (you will be charged for cleaning if it isn’t)
Property left in the room after you have vacated, or upon the expiry of the License to Reside, is
considered abandoned and will be disposed of immediately. Due to limited space, we cannot store
personal items left behind. Requests for extended checkout times may be made in advance and will
be subject to the availability of the room. Approval for an extended check-out will be made at the
sole discretion of the Accommodation Manager.
TENANCY DEPOSIT SCHEME
We will automatically register your Tenancy Deposit into the relevant Tenancy Deposit Scheme.
At the end of your tenancy you will receive an email from the Accommodation Team notifying you to
logon to your student portal and complete your end of year process, agreeing to any applicable deposit
refund and completing your bank details to confirm which account you want your refund to be sent to.
Please do this as quickly as possible to prevent any delay in the deposit being returned to you. We will
refund into an irish bank account free of charge, but if we have to refund via IBAN to an international
account we will deduct the bank charges from the refund.
Once your official tenancy end date has passed, your deposit will be returned (minus any charges for
damages if applicable) within 10 days of accepting your end of year via the student portal. If you move
out before your official tenancy end date, your deposit will not be returned any earlier.You can also read
