The compact guide about Condor - Born to fly.
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The compact guide
about Condor.
Born to fly.
Content
Dear Sales Partner, 1 About Condor................................................................................................................................................4
1.1 Our Company.................................................................................................................................................................4
For more than 65 years Condor has been flying passengers to the most 1.2 Social Responsibility: ConTribute...........................................................................................................................4
beautiful destinations worldwide. We owe our success to you, our valued 1.3 Zone Concept................................................................................................................................................................5
sales partners. 1.4 Fleet.................................................................................................................................................................................5
1.5 Seat Map..................................................................................................................................................................... 6-7
Our aim at Condor is to remain your reliable airline partner and to support
you throughout your day to day business. Therefore we are proud to 2 Flying with Condor.................................................................................................................................8
present you our new edition of the Condor product guide. This brochure 2.1 Route Network.........................................................................................................................................................8-9
will allow you to familiarize yourself with our airline and serve our mutual 2.2 Airline Partners...................................................................................................................................................... 10-11
2.3 Flight compartments and services SMH............................................................................................................12
customers in the best possible way. Condor‘s extensive route network
2.4 Flight Compartments and services LH................................................................................................................13
with a special focus on the Caribbean and the United States as well as
numerous Mediterranean destinations offers passengers flights to 80
destinations and more through Interline airline co-operations. Moreover, 3 Special Services (SSR)......................................................................................................................14
you will find all you need to know about our fleet, our compartments, and
special services on the following pages and also information on Partner 4 Booking Channels................................................................................................................................. 16
Flights, our agent discount program, and the benefits of the Condor Extranet. 4.1 GDS................................................................................................................................................................................. 16
4.2 NDC................................................................................................................................................................................. 16
We use the latest technology in the distribution environment, putting Condor
amongst the leading carriers worldwide to be IATA NDC certified. We can offer 5 Fares.........................................................................................................................................................................17
not only sales via the known Global Distribution Systems, but also through
direct non-IATA connection on NDC basis. This allows you to benefit from a 6 Extranet...............................................................................................................................................................17
wide range of distribution opportunities meeting our partners‘ specific needs.
7 Partner Flights.............................................................................................................................................18
We would like to thank you for your loyalty and look forward to a successful
future partnership.
8 Loyalty Programs.................................................................................................................................... 19
Happy selling 9 Groups.................................................................................................................................................................. 19
Contacts............................................................................................................................................................ 20
André Horn
Head of Global Seat Only Sales
3
1.3 The Zone Concept
Condor’s route network is subdivided into five different flight zones. Zone 1 comprises shorthaul flights
from Germany. Mediumhaul flights are classified as zone 2. The destinations in zone 3 - 5 are longhaul
destinations.
The Flight Zones in Detail:
Zone 1 Balearics, Balkans, Bulgaria, Croatia, France, Italy, Spain & Portugal Mainland
Canary Islands, Madeira, Turkey, Greece, Cyprus, Egypt, Morocco, Tunesia, Malta,
Zone 2
Armenia, Iraq, Libanon
Zone 3 East Africa, Central and South America, Mexico, Caribbean, Asia
Zone 4 Southern Africa, Indian Ocean
Zone 5 USA, Canada, Puerto Rico
1.4 Fleet
The Condor fleet comprises modern and environmentally friendly aircraft of the following types:
1 About Condor Airbus Airbus Boeing Boeing
A321-200 A320-200 B757-300 B767-300ER
1.1 Our company
Condor is Germany‘s most popular leisure airline and has been taking off to the most beautiful
destinations around the world since 1956. The airline carries 9.4 million passengers per year to
more than 80 destinations in Europe, Africa, the Caribbean and North America.
Condor has received numerous awards, showing the passion and customer focus of its approximately
5,000 employees around the world.
Maintenance of the Condor fleet is performed according to the highest quality standards and in accord-
ance with strict legal regulations by Condor Technik GmbH, a subsidiary company.
A330-ne
1.2 Social Responsibility Coming o
A330-900neo 2022
Within the initiative „ConTribute“ we support numerous social engagement activities, especially pro-
jects in destinations where Condor flies to.
The Boeing 767-300ER aircraft are mainly used for Condor’s longhaul flights. 18 or 30 seats in Business
These include initiatives for children and teenagers, help in case of a natural disaster, sustainable Class and 35 seats in Premium Class offer our mutual guests an even more relaxed flying experience.
travels or cultural exchanges.
4 5
Airbus A320-200 Airbus A321-200 Boeing 757-300 Boeing 767-300ER 1.5 Seatmaps The following aircraft types are primarily used on short & medium haul flights The following aircraft types are primarily used on long haul flights: within Europe and to Northern Africa: Condor Airbus A321-200 Condor Boeing 767-300ER with 18 seats in Business Class Condor Boeing 757-300 Condor Boeing 767-300ER with 30 seats in Business Class Condor Airbus A320-200 6 7
2 Flying with Condor 2.1 Route Network
Zurich
Rijeka
Nice Split
Dubrovnik
Olbia Thessaloniki
Volos Kavala
Preveza
Fairbanks Corfu Skiathos
Lamezia Terme
Kefalonia Samos
Athens Mykonos
Zakynthos Santorini
Kalamata Antalya
Anchorage Kos
Whitehorse Chania Rhodes
Karpathos Larnaca
Heraklion
Beirut
Calgary Dusseldorf
Vancouver Frankfurt
Seattle Halifax
Munich
Portland
Minneapolis
Toronto Zurich
New York
Palma de Mallorca
Baltimore Yerevan
Ibiza
Jerez de la Frontera Málaga
Phoenix Sulaymaniyah
Funchal
Sta. Cruz
de la Palma Agadir
Arrecife
Las Palmas Fuerteventura Hurghada
Tenerife
Havanna Varadero
Holguín
Cancún Puerto Plata
Punta Cana
Montego Bay Sto. San Juan
Domingo
Male
Mahé
Mauritius
Condor German hubs
Mainly Frankfurt (FRA), Munich (MUC), Dusseldorf (DUS).
Other airports are BER, HAM, LEJ, STR, FDH, NUE
Condor Swiss hub
Zurich (ZRH) Route network: up to and including Summer 2022
8 9
2.2 Airline Partners
More details on connecting flights operated by our partner
airlines can be found on www.condor.com or in your GDS.
10 11
2.3 Flight compartments and services SMH 2.4 Flight Compartments and services LH
Services on short & medium haul flights Services on long haul flights
Zones 1 & 2 Economy Light* Economy Classic Economy Best Business Classic Zones 3 - 5 Economy Light* Economy Classic Premium Economy Business Classic
Additional Additional Lie-flat-seat
Not available Not available Not available Free middle seat Not available Not available Additional legroom
personal space personal space (1.80 m in length)
8 kg cabin baggage 16 kg cabin baggage 8 kg cabin baggage
Small bag 10 kg cabin baggage 16 kg cabin baggage
Cabin baggage (55 x 40 x 20 cm) (2 pieces) (55 x 40 x 20 cm) 8 kg cabin baggage 10 kg cabin baggage
(40 x 30 x 10 cm) + small bag Cabin baggage (2 pieces)
+ small bag + small bag + small bag + small bag + small bag
+ small bag
(40 x 30 x 10 cm)
Free baggage allowance Not available 20 kg 25 kg 30 kg 20 kg 25 kg 30 kg
Free baggage allowance Not available
1 x 23 kg for zone 5 1 x 32 kg for zone 5 2 x 32 kg for zone 5
Condor à la carte
Food & Beverages $ $ Sandwich included Standard menu Standard menu Premium menu Gourmet menu
menu included Food & Beverages
included included included included
Alcoholic drinks $ $ $ Included
Alcoholic drinks $ $ Included Included
Seat reservations $ $ $ Included
Seat reservations $ $ Included Included
Sports equipment $ $ $ 1 piece included
Sports equipment $ $ $ 1 piece included
Rebooking Not available $** $** $**
Rebooking Not available $** $** $**
Cancellation Not available Not available*** Not available*** Not available***
Cancellation Not available Not available*** Not available*** Not available***
Alaska Alaska Alaska Alaska
Mileage accrual Alaska Alaska Alaska Alaska
Mileage Plan Mileage Plan Mileage Plan Mileage Plan Mileage accrual
Mileage Plan Mileage Plan Mileage Plan Mileage Plan
Rail & Fly $ $ $ $
Rail & Fly $ $ $ $
* Economy Light fare only bookable through Non-IATA systems
** with Flex option: only price difference * Economy Light fare only bookable through Non-IATA systems
*** with Flex option: refundable against additional charge ** with Flex option: only price difference
*** with Flex option: refundable against additional charge
12 13
3 Special Services
• Rail & Fly: with German Railway • In-flight entertainment on long haul flights
Whether your customers fly from or to Germany, a Deutsche Bahn Rail & Fly ticket allows them to A personal monitor is available in all classes which can be used to put together an individual
travel to their final destination in Germany or to the airport for a small surcharge. Please note that entertainment program. Our premium entertainment program includes a large range of movies and
Rail & Fly ticket can only be booked in conjunction with a Condor flight from QYG (all German railway TV-series as well as a huge music selection. It is available at no extra charge to Business Class
stations, Salzburg AT and Basel CH) or from ZWY (any railway in Belgium) with carrier code 9B. The rail and Premium Economy passengers. Economy Class passengers can enjoy a basic entertainment
connection must be booked as part of Condor’s seat-only program at least 7 days prior to departure. package or book our premium entertainment for a small surcharge.
• Comfortable lounges worldwide • Availability of SSR in GDS
Offer your customers a pleasurable and relaxing waiting time at the airport in an exclusive atmos- All our special services can be booked through GDS as follows:
phere. Comfortable seats, magazines, showers, free drinks, snacks, Wifi access and more await
them. Lounge access can be booked online.
GDS DE special services
• Priority package
A priority package can be booked until 24 hours prior to departure. Customers can benefit from a Amadeus ✓
Priority Check-In desk as well as Fast Lane security access at many airports. In addition, Priority
customers are amongst the first to be allowed to board the aircraft and their bags are labeled as Sabre ✓
Priority for offloading and delivery to the baggage carousel.
Travelport limited
14 15
Criteria IATA Non-IATA
Last seat availability (last 4 seats) no yes
OAL interline connections yes yes
Advanced booking period < 362 days > 365 days
Ancillary content yes yes
Bi-lateral agency contract no yes
Ticketing by agency By agency automated
Packaged fares yes yes
Consolidator fares yes yes
Corporate fares yes no
Seamen fares yes no
Cruise fares yes no
4 Booking Channels Ethnic fares no yes
Agent discount fares no yes
Credit card charges no no
4.1 Bookings through GDS (Global Distribution System): IATA Front end GDS platform Partner’s own system and/or B2B IBE
Settlement via BSP bi-laterally
As an accredited IATA agency you have access to our Condor content through all major GDS, such as
Amadeus, Sabre, Galileo or Worldspan. Condor flights and fares can be issued via 881 Condor carrier
plate / ticket stock.
5 Fares Seamen Fares
For short-notice seamen business we provide
Seamen fares with flexible conditions and an
Global Travel Published Fares increased baggage allowance to selected desti-
Airline Distribution Customer Published fares are available for all agencies. nations within the Condor network.
Agent
System
Private Fares Cruise Fares
Only accessible for selected agencies. Cruise passengers can benefit from an increased
baggage allowance on Condor flights to selected
Tour Operator Fares destinations.
4.2 Bookings through API NDC (New Distribution Capability) These fares can only be used for packaging and
connection: non-IATA offer a discount on our published fares as well as Group Fares
improved fare conditions (e.g. more flexible Ticket Group requests are highly welcome. Our
As a bi-laterally contracted agent you can get connected directly or via an aggregator to our NDC Time Limits) attractive group fares can be requested for
content through our API interface. NDC is the latest technology based on the global industry standard. groups above 10 passengers travelling together
We work closely together with several leading aggregators, such as Travelfusion, Pyton, Paxport, Corporate Fares to a common destination.
Peakwork or Hitchhiker. These discounted fares serve the needs of
corporate agencies and their customers by grant- Light Fares
API ing highly flexible fare conditions in all compart- These Economy Light fares apply for travel with
NDC ments. Corporate fares are available on Condor carry-on baggage and present the lowest
Potential Travel short-, medium and long-haul flights. applicable tariff class (only bookable in Non-IATA
Airline Aggregator Customer
Agent booking systems).
Consolidator Fares
Discounted Consolidator fares are offered to Ethnic Fares
Consolidators for Condor seat-only sales (long- Includes 10 kg more baggage allowance in flight
Direct API NDC haul flights only). zones 1-4.
16 17
8 Loyalty Programs
Condor is member of the Alaska Mileage PlanTM. Our joint customers therefore earn miles on every
Condor flight by simply showing their member card at check-in or providing their details during
online check-in. These miles can afterwards be redeemed for flight upgrades, hotel bookings, and
much more.
9 Groups
With Condor you can easily plan group travels, in the IATA as well as Non-IATA area. For groups of 10
to 40 people, simply use our group calculator in the Condor Extranet (agent.condor.com), for larger
groups, you will find a form there as well.
A group booking entails the following benefits: an option period of 21 days after booking confirmation.
In case of biddings, we are happy to agree upon different option periods.
The following conditions apply:
• Minimum of 10 full paying guests
• Joint destinations airport
6 Extranet • Joint outbound flight
In the Condor Extranet, you can find information about our product, our route network, any news
concerning the airline and valuable information that facilitates your sales talk. Simply go to
agent.condor.com for your registration.
7 Partner Flights
If your agency achieves a turnover of at least 10,000 Euros (airfare without taxes and charges) with
ticket sales (DE flight number including flights to and from destination/Non IATA and IATA), then you
meet the criteria for Partner Flights with Condor and your agency can benefit from our attractive
expedient rates up to free flights. Depending on your annual sales volume with Condor there are
different levels that can be achieved in our agent discount program.
18 19Contact IATA / GDS Helpdesk: +49 6171 69 889 70 Email: GDS-help@condor.com Monday - Friday 8 am – 10pm CET Saturday and Sunday 8 am – 8 pm CET non-IATA / CRS Helpdesk: +49 6171 69 889 33 Email: servicecenter.cfi@condor.com Monday – Friday 9 am – 9 pm CET Saturday 9 am – 6 pm CET USA and Canada: (within US) +1 800 524 6975 (outside US) +1 630 467 8100 General inquiries: B2B-support@condor.com Extranet: agent.condor.com Homepage: www.condor.com November 2021, subject to alterations. Born to fly.
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