The COVID-19 CRISIS - CHARLOTTE INTERNATIONAL AIRPORT

The COVID-19 CRISIS

CHARLOTTE INTERNATIONAL AIRPORT

The HMSHost Team

Derryl Benton, EVP Business
Development
Ron Gomes, VP Strategic
Alliances
Stephen Douglas, VP Business
Development

“During this difficult time when the COVID-19 virus has
created upheaval and uncertainty, we are faced with an
unprecedented time in travel where the passenger volume
has fallen by over 95%. The impact of the virus is
devastating certain sectors of the economy and HMSHost
has not been spared. Global travel has been the most
affected business sector in the world with airlines reducing
domestic and international travel drastically. During this
turbulent time, it is absolutely critical that for those still
traveling; we continue to ensure a safe and welcoming
environment for our associates and travelers alike.”
                                       Steven L. Johnson
                              President and Chief Executive Officer

Who is HMSHost?
Global leader in travel restaurant dining
& job creator in airports

Operates in more than 120 airports
around the globe and over 80 travel
plazas on motorways throughout the
U.S. and Canada.

Unmatched Portfolio of 300+ brands
featuring local, specialty and national
brands.

Leader nationwide in creating,
promoting and integrating small and
minority owned businesses into the
airport.

ACDBE partners in the US generated over
half a billion in sales in 2019

North America

National Crisis
                       Impact Shows
                       Catastrophic
                       Declines in
                       Passenger traffic the
                       likes of which we
                       have never seen

Small & Large
Retail & Restaurant
Companies
Experience such a
dramatic decline in
sales, many will not
survive to see the
end of the year

2020 Sales Plummeted Swiftly, Impact Will Continue Through
End of the Year and Beyond

ACDBE Sales Declines Tell a Similar Story

How we Support our Numerous ACDBE Businesses
ACDBE SUPPORT – All free of charge
• HMSHost Strategic Alliances team
    o Maintains relationships with 120 ACDBEs and small business collectively generating $500M in revenue.
    o Develops funding innovations such as loan guarantee programs that leverage HMSHost's financial strength to
        assist new ACDBEs
    o Keeps ACDBEs abreast of Federal regulations and best practices that impact their businesses, including assuring
        airport is compliant with AIP ACDBE grant assurances.
    o Develops new ACDBEs and mentorship opportunities for local businesses with no airport experience.

•   HMSHost Revenue Optimization team
     o Available to share best practices on market surveys and pricing strategies.

•   HMSHost Legal Department
     o Ensures all leases/agreements are reviewed and correct.
     o Advises other Host departments on issues that impact ACDBEs.

•   HMSHost Operations
     o Holds quarterly meetings with ACDBE partners to discuss:
          • Airline traffic shifts/impacts.
          • Airport construction and other matters impacting ACDBE businesses.
          • Best practices in areas such as Safe Food Handling, Cash Handling, Loss Prevention.

ACDBE SUPPORT – Small fee
• HMSHost Design & Construction team
    o Recently contracted with our 3rd party Project Management firm to provide PM and CM services to subtenants.

The Impact of COVID-19 at CLT
          Of the 1,365 Employees in CLT, 1,197 have been furloughed

     OPERATIONS                            COMMUNITY                            ASSOCIATES
-Closed and Consolidated locations       -Created food drives and food    -Furloughed   associates and
to Atrium so easier for guests to find   donation programs to local       preserved their health and welfare
food options.                            hospitals and community          benefits.
-Opened a ‘general store’ to offer       organizations.                   -Set up a 24/7 line staffed with
products ‘at cost’                       -Started take home meals free    doctors and nurses.
-Removed seating, created social         to associates.                   -Established website as a resource
distancing guidelines                    - Provided food to American      to include financial and emotional
-Signage in place regarding CDC          Airlines fundraising & matched   support resources, temp jobs.
Guidelines, touchless pay options,       with product donations.          -Created Manager safety guide for
safety and wellness directives                                            working employees including
-Associate Wellness and Temp                                              mandating masks, gloves, and
Checks                                                                    other PPE.
-Increased Safety Sanitation
protocols

THANK YOU