THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians

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THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
Fall 2018
                                 Issue 109

    THE EIGHTH LINE

Records Management

             •Abandoned Records
             •Mandatory Breach Reporting
             •The Adventures of the Travelling Glasses
             •Renewals 2019
THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
The Prez Mez						                                                          Dean Thompson, RO, RCLP

                            Happy Thanksgiving from your ACAO Council and staff!

                            Thank you to all who attended the Calgary appetizer nights we hosted in
                            September. We had a total of 16 members attend the two nights with your Prez
                            and Council members.

                            During the appy night we discussed several topics including:

                            • The new Quality Assurance program coming in the year 2020

                           • Closing the gap between becoming an Optician and becoming a Contact Lens
       Practitioner; when this happens, all new students will come out of school with a dual license

   •   The possibility of SAIT having a two year full-time Optician course. If SAIT offers this course it will give
       the Alberta optical industry two ways to meet the demand for today and for the future. With 50% of
       practicing Opticians being in the 50 + age group, we are looking at a situation that could become dire as
       many Opticians may retire in the next 10-15 years

   •   Your Council will be working on your suggestions brought forward at the appetizer nights.

   •   As a result of the sucess of the two events, we as a board have pledged to host more appetizer nights.

Thank you to all Opticians and student Opticians who completed the SAIT survey, and and thank you to all
of the Opticians who put their names forward to volunteer for the College/Association, your help is always
appreciated. Your council is continuing to work towards the increase in scope of practice; if you have any
contacts within the Alberta Government you think could assist us in moving forward please call the office with
contact information.

Respectfully Submitted,

Dean Thompson, RO, RCLP
ACAO President

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THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
Do You See What I See?                                                        Kalen Hussey, Digital Communications

Seeing Through Someone Else’s Eyes

Have you ever wondered what it would be like to see through someone else’s eyes? What do cataracts look like?
What about diabetic retinopathy, or macular degeneration? How do colour blind people experience flashy websites
that rely on complementing and contrasting colours? With the help of simple developer tools, you can see how
different eye conditions would impact your experience of the web, and why good design must consider screen
readers.

Accessibility and Why It’s Important

The internet is an amazing tool that offers a convenient way to shop, research, and book events. In some ways, the
web levels the playing field for access; and yet, in so many other ways, the internet provides frustrating barriers for
users with vision issues. From uninformative code that screen readers don’t understand, to flashy themes that people
with reduced contrast or colour deficiencies can’t see, the web often lets users with disabilities down.
Although we try to make it as user friendly as possible, our own website relies on plugins and themes that other
people have developed. While many developers try to keep accessibility in mind, some don’t consider the experience
of users with disabilities. It’s especially difficult for visually impaired users to navigate a 2 dimensional space like the
web, and many people rely on the help of screen readers. But without code to support screen readers, a website can
be confusing to navigate.

ARIA

                                            In order to function well, screen readers get help from something called
                                            ARIA, which stands for Accessible Rich Internet Applications; this is a set of
                                            specifications that can be added to HTML code. ARIA is basically a note to
                                            screen readers telling them the function of an object; screen readers then
                                            tell the user what to do with that object. Your website uses a combination
                                            of HTML and CSS (Cascading Style Sheets) to make your experience both
                                            informative and visually interesting. CSS is the fancy decoration that makes
                                            a website pop, but without ARIA in the HTML, the code is assuming that
                                            you can see for yourself what objects do.
For example, online forms usually have styled labels to tell you where to put your name, address, and other
information; but a screen reader doesn’t recognize those labels without a little help. If a form didn’t have labels,
would you know where to fill in your information? When you fill it in wrong, the form usually shows you where the
problem is; but if you couldn’t see the highlighted area, how would you find your error? Required form fields have a
little red star next to them; what if you couldn’t see that star? You would need ARIA to explain what information goes
in each field, which fields are required, and where the error is if one occurs.
ARIA specifications make it possible for visually impaired users to understand how a website is set up. A screen
reader has no trouble reading out straight HTML, but it needs ARIA to interpret interactive elements like buttons,
images, and form fields. Screen readers and other accessibility tools are only as good as the website that they’re
visiting; if the developer has not considered accessibility, the user’s experience will not be as good.

Wave

With accessibility browser extensions, such as a tool called Wave, a web
developer can check their website for errors and try to improve the online
experience of people using screen readers. Wave crawls a website and alerts
you to major and minor problems. For example, if you’re using a small font,

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THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
Wave will flag it as a problem for low vision users. If your form doesn’t use ARIA specifications, Wave will tell you
that a screen reader won’t understand the form fields. Piece by piece, you can go through your website and fix
the code, sizing, and contrast issues to make it more usable.
As a non-developer, you can use Wave to see how a user with disabilities may struggle to understand content. If
a website comes up with multiple red flags it indicates that a screen reader, or a user who relies on large font or
high contrast, may have trouble. This tool can give you some insight into another person’s challenges online, but it
doesn’t quite give you their experience.

NoCoffee

                                           When we talk about vision issues, it can be difficult to truly understand
                                           unless you can see it for yourself. It’s easy to picture clouds or splotches
                                           obscuring your vision for a moment; it’s harder to imagine another
                                           user’s daily struggles without trying to navigate through them yourself.
                                           With that in mind, the Google Chrome extension called NoCoffee
                                           shows you what the web is like for people with various vision issues,
                                           and why they may need screen readers to participate online.

                                           NoCoffee offers a range of colour deficiency options to try out; you may
                                           find your browsing experience changes in ways you didn’t expect. You
                                           may notice some flashy website themes become inaccessible for colour
                                           deficient users when contrasting colours become too similar. If you
                                           have colour deficiency turned on and low contrast enabled, you can see
                                           that some functions may disappear entirely.

                                           NoCoffee also offers a look into life with eye diseases like cataracts,
                                           diabetic retinopathy, glaucoma, and macular degeneration; the
                                           extension allows you to adjust the severity of these conditions with a
                                           slider bar. Once you’ve selected any combination of vision issues, you
                                           can surf the web with this tool engaged; in this way you can see for
                                           yourself the challenges that someone with these issues might face.

Closing Thoughts

If you run an independent optical, chances are you have a website of your own; how does your website look? Can
you make any changes to your page layout to create an easier experience for someone with a visual disability? As
eye health professionals, it’s likely that many of your clients have one or more of the demonstrated vision issues.
It is worth considering the needs and experiences of those patients.
What can your experience seeing through different eyes teach you about how your own office environment is
laid out? Are there obstacles or hazards that someone with central or peripheral vision loss may trip over? Using
NoCoffee may have also got you thinking about the challenges of optimizing your patients’ most important field of
vision. For example, someone with macular degeneration doesn’t use their central vision much, and can’t afford
distortion in their peripheral vision; does your choice of lenses and frames change to suit the individual?
It’s easy to forget that people quite literally see the world in different ways, but by making a website as inclusive
as possible for people who rely on screen readers, magnifiers, and other tools, ease and accessibility can be for
everyone.
THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
Abandoned Records                                      Sandi Williamson-Regulatory Standards Director

    Health Information

    What happens to a patient’s health information if a custodian becomes unavailable due to sudden
    injury, illness, or death? If you work in a dispensary where there are multiple custodians, someone at
    your work will most likely inherit your files. But what if you run your own dispensary?

    The Health Information Act (HIA) says that patients have the right to access the information in
    their files, and that it’s the custodian’s responsibility to keep those files. It’s also the custodian’s
    responsibility to transfer ownership of files to another custodian if they’re no longer practicing.
    Finally, a custodian is responsible for ensuring there are policies and procedures in place to follow the
    HIA. Do you have a plan in place for dire emergencies?

    Unexpected Tragedy

    No one likes to think about grim topics like serious injury or death, but tragedy can strike
    unexpectedly. If an optician is self-employed, a major incident may leave their spouse or children
    suddenly in charge of patient files. Those family members might not understand the laws surrounding
    privacy and health information; they may not know how long patient files need to be kept, or what the
    proper method of disposal is. Furthermore, if they aren’t health practitioners, it’s inappropriate for
    your family members to be responsible for those files.

    Your Successor Plan

    That’s why the ACAO has developed a form for custodians to name a successor in case of emergency.
    All self-employed opticians should fill out this form with the name and address of their successor
    custodian as well as the location of their files. That way the college has a record of where your files
    are, and we can direct your patients to your successor should the need arise. The college knowing your
    succession plan relieves some burden from your family and friends, too; it gives them clarity in a time
    of grief and allows them to focus on what matters to them most: you.

    Help us help you plan ahead; hope for the best, but prepare for the worst to give you, your family, and
    your patients, peace of mind.

    If you have any questions about the form or about successor custodians, please feel free to contact
    Sandi at Sandi@acao.ca or call us at 780-429-2694 or 1-800-263-6026.

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THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
Airdrie Family Eye Doctors                Address: 162 Leva Ave Red Deer County,            honesty and respect. IRIS is seeking a
     Position Title: Dispensing Optician.      Alberta T4E 0A5 Email: w164opt@costco.            Licensed Optician or Student Optician
           Additional Information…               com Website: http://www.costco.ca                to join their team at their expanding
   Airdrie Family Eye Doctors is Growing!                                                         Southpointe location. You will work
 They are currently looking for a Full Time                                                   alongside their Optometrists and teams to
 Optician to join their team in Airdrie. Are          Costco – South Calgary                    give patients the ultimate experience.
    you an enthusiastic, customer driven,            Position Title: Licensed Optician.                   Contact: Lisa Glithero
  team focused person who loves change          Additional Information…South Calgary           Address: #202 4600 130 Ave SE Calgary,
  and is passionate about an exciting new      Costco Optical is looking for an energetic,    Alberta T2Z0C2 Email: lisa.glithero@iris.ca
opportunity. Their clinic offers a wonderful   career driven licensed Optician or Contact              Website: http://www.iris.ca
     working environment and amazing               Lens Practitioner to join their team.
   teammates to work with. Day, Evening          Costco offers a comprehensive benefit                    Thompson Optics
   and Saturday shifts are all possibilities   package, competitive wage structure and        Position Title: Licensed Optician. Additional
   within their growing family. Please see       excellent career growth opportunities.         Information…Thompson Optics is looking
  our website at airdriefamilyeyedoctors.           If you are interested in joining the          for an enthusiastic part- time licensed
   com to ensure our location and hours           team, please forward your resume to          optician to join our team. The clinic offers
    are a good fit for you. Contact: Carla     Contact: Vicki Address: 99 Heritage Gate        a great working environment, professional
    Battershill, Address: 600 705 Main St        SE Calgary, Alberta T2H 3A7 Fax: (403)       Optometrists, and a fun team to work with.
Airdrie, Alberta T4B3M2 Email: cdbatters@       313-7674 Email: w251opt@costco.com               We need someone able to work in a fast
     icloud.com Website: http://www.                  Website: http://www.costco.ca               paced environment and loves working
         airdriefamilyeyedoctors.com                                                                with people to provide exceptional
                                                                                                 patient care. If this opportunity interest
   Alberta Sports Vision Institute                    Downtown Vision Care                      you, please forward a resume to: cathy@
     Position Title: Dispensing Optician.           Position Title: Dispensing Optician        thompsonoptics.com. Address: 11303 104
  Additional Information…Alberta Sports            or Optometric Assistant. Additional        Ave, Edmonton, Alberta T5K 2S1, Website:
    Vision Institute is hiring in Sherwood      Information…Love fashion? Have a great                  www.thompsonoptics.com
   Park! If you are an Optician looking for     eye for style? Downtown Vision Care is a
    full time employment, please fax or         busy, trusted optometry clinic in practice
    email your resume using the contact         for 40+ years. Benefits: Great hours – no                Viewpoint Eye Care
information below. Contact: Brenda Martin,        evenings or weekends. Bonus program               Position Title: Dispensing Optician.
 Address: 820 22 Lakeland Drive Sherwood         and health benefits available. Please let     Additional Information…We are looking to
 Park, Alberta T8H0N6 Email: brenda@asvi.       us know how you would make a valuable         hire a Licensed or Student Optician. We are
       ca Website: http://www.asvi.ca          addition to our team. Forward your resume      an established three doctor optometric and
                                               with cover letter to the attention of Sherry     retail practice. This is a full time position
                                                Kells. Contact: Sherry Kells, Address: 205,     with 1 to 2 evening shifts a week, but no
     Costco Wholesale Red Deer                     300 5Ave SW, Calgary, AB, T2P 3C4,         weekends. We are looking for someone who
      Position Title: Licensed Optician.        Email: sherry@downtownvisioncare.com           is knowledgeable and passionate about all
 Additional Information…Red Deer Costco         Website: www.downtownvisioncare.com           different types of eye wear and really enjoys
 Optical is looking for an energetic, career                                                  working with people. We are willing to train
  driven licensed Optician or Contact Lens                                                     the right candidate. Contact: Dr. Sandra &
   Practitioner to join their team. Costco             IRIS the Visual Group                                 Murray Oshanyk
 offers a comprehensive benefit package,           Position Title: Dispensing Optician.       Address: #124 1160 Railway Ave, Canmore,
 competitive wage structure and excellent         Additional Information…At IRIS their             Alberta T1W 1P4, Fax: 403-609-3707
  career growth opportunities. If you are       mission is to provide customers with the            Email: dro@viewpointeyecare.com
   interested in joining the team, please      highest Level of service and products while
  forward your resume to Contact: Kevin,         meeting their guiding values of passion,
THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
Mandatory Breach Reporting

Did you know?                                                When should a breach be reported?

As health custodians, opticians in Alberta are now
required to file reports and notify patients if their        Immediately. The HIA requires that custodians inform
health information has been subject to a privacy breach.     the OIPC of a breach “as soon as practicable”. The
The mandatory breach reporting requirements under            OIPC recommends that you report a breach as soon as
the Health Information Act (HIA) came into effect on         possible, even if you don’t yet have all the information
August 31, 2018. Mandatory breach reporting is a new         requested on the Privacy Breach Report Form. You can
way to ensure that patients are in the know about            provide additional information to the Commissioner as
possible vulnerabilities; and as patients of other health    it becomes known; when a breach happens, time can
professionals, you are entitled to this peace of mind too!   be of the essence to ensure there is as little damage as
But what do opticians need to do?                            possible from the event.
It’s your responsibility to notify:
                                                             What is a privacy breach?
• The Information and Privacy Commissioner of a              A privacy breach means “a loss of, unauthorized access
  privacy breach when there is a risk of harm to your        to, or unauthorized disclosure of personal information
  patient.                                                   or individually identifying health information.”
• The Minister of Health of a privacy breach when            Examples of situations that would constitute a breach:
  there is a risk of harm to your patient.
• Your patient if they are affected by a privacy breach
  and there is a risk of harm to them.                       •   Lost or stolen laptops, USB keys, phones, or other
                                                                 mobile devices containing health information.
These new rules bring Alberta in line with most              •   Misdirected emails, faxes or mail.
Canadian provinces and territories with regards to           •   “Snooping” of patient files by someone who has no
health information and privacy. Health information is            right to access the file.
extremely sensitive and personal; when a breach occurs,      •   Evidence of hacking of computers or servers
it’s important that your patients know so that they can          containing health information.
take proactive measures to keep themselves safe.             •   Malware, Phishing, and other attacks that could
                                                                 potentially gain access to personal information.
                                                             •   Reselling old computers and forgetting to wipe the
                                                                 hard drive first.
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THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
• Stolen paper records from an employee’s vehicle,              •    If information that was lost was already
  home, or office.                                                   destroyed or inaccessible,
• Improper disposal of records or devices.                      •    Whether the information that has been
How do you report a breach?                                          recovered after a breach was accessed before it
                                                                     was recovered,
A breach may catch you off guard, and it can be
                                                                •    If the custodian can demonstrate that the only
overwhelming and intimidating thinking of all the steps
                                                                     person who accessed breached information
you are legally required to take. That’s why it’s best to
                                                                     was a custodian, affiliate, or someone subject
familiarize yourself with the process BEFORE a breach
                                                                     to confidentiality procedures that would
happens. That way, you won’t lose any time reporting
                                                                     safeguard the information, and that they:
it, and you’ll feel confident that you’ve done your due
                                                                    • only accessed it in accordance with their
diligence in service of your patient. Remember, you
                                                                         duties and not for improper purposes,
have to report a breach to the OIPC, the Minister of
                                                                    • didn’t use or disclose the information,
Health, and the patient (unless doing so would be
                                                                    • took steps to ensure it doesn’t happen again,
dangerous for their mental or physical health).
                                                                •    Exactly or approximately how many people’s
                                                                     information was breached.
Reporting to the Office of the Information and Privacy
                                                                •    A description of the steps that the custodian
Commissioner (OIPC)
                                                                     will take to reduce the risk of harm to the
                                                                     patient.
Custodians must submit a written notice to the                  •    A description of the steps that the custodian
Commissioner in an approved form. The notice needs to                will take to reduce the risk of a future breach.
include the following information, as per section 8.2(2)        •    A non-identifying copy of the information that
of the Health Information Regulation:                                will be sent to the affected individuals regarding
                                                                     the breach, as well as a statement indicating
• The custodian’s name.                                              the method that will be used to give notice to
• A description of what happened.                                    the individuals.
• When the breach occurred.                                     •    If the custodian is requesting permission to give
• When the breach was discovered.                                    notice to an individual by substitutional service
• A non-identifying description of the breached                      under section 103(c) of HIA, include both the
  information.                                                       request and the reasons for the request.
• A non-identifying description of the risk to the              •    The name and contact information for a person
  patient because of the breach, including;                          who can answer questions on behalf of the
 • a description of the type of harm,                                custodian about the breach.
 • an explanation of the how the risk of harm was               •    Any other information that the custodian
     assessed,                                                       considers relevant.
 • a description of the custodian’s considerations for
     the following, as per section 8.1:                     Breach Reporting Form
   • If the information may have been accessed by
       an unauthorized person,                              This is a long checklist, but it is made easier by the
   • Whether it’s reasonable to believe it will be          fact that the OIPC has done the hard work already, and
       misused,                                             provided a Breach Reporting Form. Read through that
   • If the information could be used for identity          document, and refer to the Health Information
       theft or fraud,                                      Regulation Amendments for the original wording if
   • If the breached information could cause                something is unclear. You should also refer to this
       embarrassment or physical, mental, or                informative document created by the OIPC explaining
       financial harm to the patient, or damage their       how to fill out the Breach Report Form; this document
       reputation.                                          goes in depth on each section and clearly explains what
   • Whether the breach will adversely affect the           you should include.
       provision of a health service to the affected
       patient.
   • If digital information was encrypted or
       otherwise secured in a manner that would
       protect the information despite the breach,

                                                                                        Continued on next page       9
THE EIGHTH LINE - Records Management - Alberta College and Association of Opticians
Reporting to the Minister of Health                           Offences and Penalties
The Minister of Health requires similar information           To ensure compliance, there are also new penalties
to the OIPC. To report a breach to the Minister of            for custodians and affiliates who fail to adhere to the
Health, simply fill out the Notification to the Minister of   legislation. A custodian or affiliate who is found guilty of
Health form, available on the Health Information Act          one of these offences may be issued a steep fine.
page of the Alberta Health website. Remember
to use non-identifying information when describing
the breach, so as not to compromise your patient’s            It is an offence if a custodian fails to:
health information further. You can refer to the Health
Information Regulations and the recent Amendments, or         • Take reasonable steps to maintain administrative,
refer to the summary list from the OIPC section above.          technical, and physical safeguards that will protect
You can report a breach to the Minister by emailing your        against a breach.
completed form to HIABreachReporting@gov.ab.ca.               • Report a privacy breach to the Commissioner, the
                                                                Minister of Health, and affected individuals (except
Informing the Patient                                           when deemed harmful to the individual).
In addition to the Minister of Health and the OIPC, you       • Consider all relevant factors in determining if there is
must also inform anyone whose health information has            a risk of harm from a breach, and whether it needs to
been breached. The notice you send to your patient              be reported.
must include:                                                 • Inform the Commissioner of a decision not to notify
                                                                an affected individual of a privacy breach, if the
                                                                custodian has determined that doing so would be
• Detailed information regarding the breach.                    harmful to the individual’s mental or physical health.
• The health information involved.
• Risk of harm to the patient.                                It is also an offence for an affiliate of a custodian to fail
• Steps taken to reduce the risk of harm.                     to notify the custodian of a health information privacy
• Steps the patient can take to further reduce the risk       breach.
  of harm.
• A statement that the patient may ask the                    More Information
  Commissioner to investigate the incident.                   Even the most secure organizations suffer breaches
• Contact information for the Office of the Information       sometimes; wherever there is sensitive information,
  and Privacy Commissioner of Alberta.                        there is a risk of it being compromised. That’s why it’s
                                                              so important to prepare for the worst case scenario in
In most cases, the patient needs to know if their health      addition to actively working to prevent it. Take time to
information has been breached. However, there are             read through the documents provided, and if you need
times when you need to use your discretion and decide         any more information on this topic, there are specialists
whether keeping your patient abreast of the situation         at the HIA Help Desk who can answer your questions:
will be harmful to their health. For example, if you
have an elderly patient with a heart condition, you may
not want to cause them undue stress. If you think that        Phone: 1-780-427-8089
informing your patient of a breach will result in a risk      Email: hiahelpdesk@gov.ab.ca
of harm to their mental or physical health, there are
provisions in place for you to use your judgement. In
that case, you must explain to the Commissioner your          Sandi Williamson, RO, RCLP
reasons for not giving notice to the affected individual.     Regulatory Standards Director

     10
In Memoriam
                                                    Walter van Roon December 11, 1935 - August 27, 2018

                                         Walter (Wouter) van Roon passed away in Oshawa, Ontario at the age of 82. He is
                                         survived by three children and four grandchildren as well as his sister and her family
                                         in The Netherlands. He was preceded in death by his wife of 58 years Ann (Afke) on
                                         January 20th of 2017. After becoming a refracting optician in The Netherlands, Walter
                                         and his wife immigrated to Canada in 1958. Hudson Optical hired him to manage their
                                         Lethbridge office which he did successfully for many years. In the late 1970’s Imperial
                                         Optical purchased Hudson Optical and Walter was soon moved to manage the Vancouver
                                         office. After a brief return to Lethbridge, the family was moved to Toronto where Walter
                                         continued his optical career with Imperial Optical. Walter was in charge of the Imperial
              Optical Engineering Dept. which is where he started distributing Weco Optical Machinery. The very successful
              Weco edgers were sent out all across Canada with Walter accompanying them for set-up and training. Later when
              Weco pioneered patternless edging, Walter was involved in retrofitting many Imperial Optical labs with this very
              sophisticated edging equipment. In 1991 Walter was approached by Weco Optik in Dusseldorf, Germany and
              accepted the position of sales manager for North America. Stationed in Europe for a short period of time, it did not
              take long until Walter and Ann started looking at returning to Canada.

              In 1992, Imperial Optical closed their doors and this is when Walter van Roon started Weco Canada under the
              Rodenstock umbrella. Walter van Roon is very fondly thought of by many people in the optical industry and is
              regarded as Mr. Weco. His passing represents a major loss of experience, knowledge and dedication to the optical
              community. After retiring from Weco he spent several years caring for his wife Ann until she could no longer live at
              home. He returned part time to the industry he loved with Zeiss Optical in Toronto. He worked there until May of
              this year. He was a great salesman, an intellectual and a tradesman. He loved trains and model railroading. He had
              a great zest for life and was always striving to learn more. His passing is a great loss to his family, friends and the
              optical industry.

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Maureen’s Desk
                       Have you heard that the National Competencies are being redone? They are
                       being updated to include newer technology and practices that are shaped by
                       that technology. They are also being redone for ease of use. We want you to
                       be able to apply the competencies to your everyday life as an optician. We
                       want them to be usable. This will make the new Quality Assurance (continuing
                       competency) Program much easier to use because the competencies will be
                       relatable.

                       Are they a done deal? No!

                       This process was started in March of 2018 with input from many opticians.
                       Reworking and refining has now been completed. The stage we are in now is
  Post-It Notes:       defining advanced practice and revising. The next stage is where you come in.
                       Validation is scheduled for November and December 2018. That has in the
                       past taken the form of a survey for you to complete, usually aligned with the
   Renewals 2019       acquisition of credits. The final form of the feedback has not yet been set but
  Open October 1st
                       you can look for your opportunity to have input in that time frame. The more
                       input we receive, the clearer and more complete the final product. After you
  Renewals Close       have had your say there will be a stage of finalizing and blueprinting with release
 December 31, 2018     of the updated National Competencies scheduled for March 2019.

                       This will give you a chance to get used to the updated competencies before we
   NACOR Exams         begin the new continuing competency program (Quality Assurance). That new
 February 9-10, 2019   program will start June of 2020 which is the beginning of your next cycle. If you
        NAIT           have not heard that we will be changing the way we maintain competency now
                       is a good time to start asking questions.
   Council Meeting
                       We have had a mixed up season with snow the first day of fall. Unfortunately the
  January 21, 2019
                       freeze ended the growing season prematurely so canning season was moved up
                       by a couple of months. Oh well. That’s Alberta.
   Optical Summit
  April 27-28, 2019
    Calgary, AB        Respectfully Submitted,

                       Maureen Hussey, RO, RCLP
                       Executive Director / Registrar

   12
Registrar Changes
Provisional Eyeglass                                      Meredith (Emma) MacLeod        2605   2018-07-19
Shelly Maneja			              2566   2018-05-18           Loretta G. Maidment		          2564   2018-07-19
Makayla Klause-Edwards        2557   2018-05-18           Ezagail C. Malazo		            2565   2018-07-19
Mary Eilleen Villeneuve		     2729   2018-05-22           Shelly R. Maneja		             2566   2018-07-19
Carolyn Hueston		             2554   2018-06-05           Samira Mehri			                2568   2018-07-19
Palakjot Kaur			              2731   2018-06-13           Marielaine G. Palileo		        2463   2018-07-19
Jasmine Phibbs			             2576   2018-08-08           Harpreet Kaur Pandher          2574   2018-07-19
                                                          Pei Wen Peng			                2575   2018-07-19
                                                          Rebecca H. Pocklington		       2577   2018-07-19
Provisional Contact Lens                                  Tasmia T. Sarder			            2579   2018-07-19
Palakjot Kaur			              2731   2018-06-13           Harpritt Sohi			               2520   2018-07-19
                                                          Kimberly M. Stack		            2585   2018-07-19
New Eyeglass                                              Shannon E. Waller		            2588   2018-07-19
Rebekah Ransome		             2730   2018-05-29           Kayleigh R. Whiteside		        2590   2018-07-19
Katelyn E. Algar			           2512   2018-07-19           Shareena L. Wilkins		          2614   2018-07-19
Meagan N. Belanger		          2539   2018-07-19
Lakhvir K. Benipal		          2726   2018-07-19           New Contact Lens
Karamjot K. Bhatti		          2540   2018-07-19           Jasvir Benipal			              2414   2018-07-19
Kaitlyn D. Boucher		          2501   2018-07-19           Annette Clavette               2021   2018-07-19
Kailey M. Bray			             2597   2018-07-19           Jody Kovacs			                 1793   2018-07-19
Joephrey Catapang		           2543   2018-07-19           Sanjiv Mattu			                1390   2018-07-19
Caitlynn J. Cross			          2503   2018-07-19           Melany Lenette Nelson		        2457   2018-07-19
Jennifer M. Dennhardt		       2699   2018-07-19           Jennifer Nurcombe-Richardson   2460   2018-07-19
Brooke-lynn B. Dowell		       2615   2018-07-19           Shalini Sharma			              1520   2018-07-19
Lindsey M. Fredriksson		      2546   2018-07-19           Inderjeet Singh			             2627   2018-07-19
Mojdeh Ghayour 		             2550   2018-07-19
Mattlen J.A. Gibb		           2551   2018-07-19           Reinstated
Chelsea M. Godzic		           2599   2018-07-19           Renee Benoit			                2378   2018-05-25
Karalyn F. Gould			           2552   2018-07-19           Tina Rusnell			                1311   2018-07-18
Jessica I. Grabski-Wawer      2553   2018-07-19
Gurleen K. Heer			            2635   2018-07-19           Change to Non-Practicing
Jillene D. Herring-Cooper     2727   2018-07-19           Anna Woon Bin Chong		          2159   2018-08-13
Muddsar Hussain		             2555   2018-07-19
Mariam F. Jomha		             2556   2018-07-19           Upgrade to Practicing
Shirin T. Kamal			            2603   2018-07-19           Chris Turnbull			              2010   2018-05-18
Cortney R. Konrad		           2446   2018-07-19           Kalinda Hunsperger		           1888   2018-07-04
Tuyet Lan Luong		             2384   2018-07-19

                                         Optical Mission V.O.S.H
          Santa Cruz a chapter of VOSH.org Pierre from the V.O.S.H Santa Cruz a chapter is in need of
                           a few Opticians for his up coming mission to Guatemala.
          Mission Information: Guatemala February 14-24, 2019. Interested Opticians contact myself,
                      Dean Thompson at d-eyeguy@shaw.ca or organizer Pierre Labine at
                                pierre.labine@sympatico.ca Ph:(514) 706-1805
Renewals 2019
Hello members!                                                     1st, it will result in a late fee payment of 10%
                                                                   from December 2nd to December 31, 2018.
     Payments                                                  •   On or after January 1st, 2019 your membership
     • Payments: VISA/MasterCard/Cheque /Money                     will be suspended which will result in a
        Order or e-Transfer. Make Cheques/Money Order              reinstatement fee plus your regular renewal fee.
        payable to: Alberta College and Association of
        Opticians.                                             Certificates, Practice Permits & Receipts
     •   Take advantage of your Early Bird Membership          •   This year we will be sending you a Certificate of
         Lottery. Payment before October 31, 2018 puts             Registration which you must display.
         your name in for a possible three prizes for early    •   Going forward you will also have access to your
         registration.                                             annual practice permit which will be available via
                                                                   your online profile. This will replace the annual
                                                                   mailing of your Certificate of Registration. The
     Non-Practicing & Changing Status                              annual practice permit will have an expiry date
     •    You can now change your status when you                  on it and will renew annually.
          renew your license .                                 •   Receipts will be sent via email once you’ve
     •    If you are changing your status at some point            registered through your Member Profile. We
          in 2019 but not at the time you renew, please            hope this will reduce the wait time for receipts
          contact the office so we can assist you in the           and make this a much easier process for you.
          this process as it does change your fees.
                                                               Odds & Ends
     •    Undertaking Form is required for Non-Practicing
          status.                                              •   If you are sending in a new photo please send it
     •    Remember that if you are renewing as Non-                in before completing your online renewal. This
          Practicing, this takes effect on January 1, 2019 t       saves from duplicating your permit. Please send
          which time you cannot practice as an Optician.           it as a JPEG.
                                                               •   On the renewal form there is a check box if you
     Insurance                                                     want your name unlisted in the membership
     •    Proof of Errors & Omissions Liability Insurance          roster that will be published on the website. If
          paper copy is not required. We assume that you           you miss checking this box we will assume that
          have this, and can be requested at any time.             you want your name and business information
                                                                   published on the website. If this assumption is
     •    If you are buying Errors & Omission Liability            incorrect you can call the office.
          Insurance through OAC, please send the
          application directly to their office.                •   If you complete your renewal in the last 2
                                                                   weeks of November, please expect to wait
     Late Fees and Reinstatement                                   up to 2 weeks to receive your certificate. We
                                                                   appreciate your patience.
     •    Should you submit your renewal after December

14
The Adventures of the Travelling Glasses

                         Michelle Smallman RO, RCLP started her career in Alberta in 1998. Michelle has
                         always been passionate about the global community and her profession. She
                         fundraised enough money to provide 20 cataract surgeries in Rajasthan, India. While
                         there she saw first hand the overwhelming need for good eye care and the devastation
                         it can cause when one does not have access to it.

                        Michelle wrote a children’s book about the donation of glasses from the perspective of
                        the glasses in hopes of teaching children to be good to their glasses and know they can
                        change the life of someone across the world when they recycle their old glasses. All
                        profits from the book, approximately $5.00 per book will go toward continuing the gift
                        of sight.

                        This book would be a great addition to your clinic and may help educate your little
                        patients and help make the eye care industry a little more sustainable.

               https://www.amazon.ca/Adventures-Traveling-Glasses-Michelle-Smallman/dp/1775342204

                                                                                                              15
Alberta College and Association of Opticians
                               Council of Directors

   Dean Thompson, RO, RCLP        Margaret Cayenne RO, RCLP     Val Pryma, RO, RCLP
          President                     Vice President

      Erin Clarke, RO, RCLP          Sana Manzar, RO          Udo Hanebaum, RO, RCLP

    Janet Sochatsky RO, RCLP          Randy Bradley, RO        Gene Kerns, RO, RCLP

        Jennifer Wheaton,                 Judy Todd,                Shaffin Kherani,
          Public Member                 Public Member               Public Member
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