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The end of an era Rethink what's normal - Portuguese Hospitality Atlas 2020 - 15th edition - Deloitte
The end of an era
Rethink what’s normal
Portuguese Hospitality
Atlas 2020 – 15th edition
The end of an era Rethink what's normal - Portuguese Hospitality Atlas 2020 - 15th edition - Deloitte
Preface
The end of an era
It is with great pleasure that we release the 15th edition of the Portuguese Hospitality Atlas, a tool that has already assumed itself as a
reference in the tourism sector and that Deloitte is proud of.

In 2019, tourism has once again proved its resilience. The number of overnight stays and guests broke new records, leading to a solid
and growing demand for the sector. Most regions of the country also reported a rise in occupancy rates and RevPAR, which highlights
the positive evolution of the tourism operational performance.

The survey addressed to the main industry players, also included in this report, reveals that 31% of the participants believe that Lisbon
will remain the most attractive European city for the hotel investment in 2020. In addition, the main sources of funding are expected to
come mainly from international hotel groups and private equities, with capital coming mainly from European countries.

It is worth mentioning that the following report was prepared with reference to 2019, and therefore does not consider the impact of
the Coronavirus (Covid-19) pandemic that begun to be felt from mid-March 2020. Notwithstanding, the chapter of the survey draws up
a comparative analysis of the participants’ perception regarding the pandemic consequences as of march 2020 and july 2020.

We would like to thank, once again, the constant support and collaboration of the sector players in the preparation of the Portuguese
Hospitality Atlas. The success of this initiative is largely due to their contribution.

Jorge Sousa Marrão
Real Estate Sector Leader
The end of an era Rethink what's normal - Portuguese Hospitality Atlas 2020 - 15th edition - Deloitte
Contents

                                                                                                         New hotel
                                                                                            Regional   establishments
                                                                                            analysis       in 2019
                                                                                                                         European
                                                                                                                        benchmark
                                                                        Breakdown
                                                                      by classification

                                                                                                                               Top 5 ranking
                                                                                                                                 evolution

                                                                       Breakdown
                                                                         by type

                                                                                                                                    Portuguese Hotel
                                                                                                                                      Investment
                                                                                 National                                                Survey
                                                                                 ranking
                                                                                                                                                        About

                                                                                                                                                       Contacts

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The end of an era Rethink what's normal - Portuguese Hospitality Atlas 2020 - 15th edition - Deloitte
National
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ranking

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The end of an era Rethink what's normal - Portuguese Hospitality Atlas 2020 - 15th edition - Deloitte
Ranking of Hotel groups / Management entities in Portugal
                                                                                                                               1
                                                                                               (number of accommodation units)
                                                                                                                                                                                                                                                         Home
National ranking                                                                                Ranking
                                                                                                               Hotel group /
                                                                                                               Management entity
                                                                                                                                                                      Hotel
                                                                                                                                                                      establishments
                                                                                                                                                                                           Lodging capacity
                                                                                                                                                                                           accomodation units 1
                                                                                                                                                                                                                  Beds
                                                                                                                                                                                                                                         International
                                                                                                                                                                                                                                         presence

                                                                                                Current 2019                                                           No.    % of total     No.     % of total     No.     % of total     Yes / No

Ranking of Hotel groups /
                                                                                                                                                                  2
                                                                                                 1        1    Pestana Hotels & Resorts / Pousadas de Portugal         73       3.4%       8,337      5.5%        17,289      5.4%

Management entities in Portugal
                                                                                                 2        2    Vila Galé Hotéis                                        25       1.2%       4,586      3.1%         9,392      2.9%

                                                                                                 3        3    Accor Hotels 3                                          33       1.5%       3,418      2.3%         6,748      2.1%
(number of accommodation units)1                                                                 4        4    Minor Hotels
                                                                                                                              3
                                                                                                                                                                       16       0.8%       2,950      2.0%         6,322      2.0%

                                                                                                 5        5    Hoti Hotéis/ Meliá Hotels & Resorts                     19       0.9%       2,767      1.8%         5,501      1.7%

                                                                                                                                                      4
                                                                                                 6        6    Marriott Hotels & Resorts                               11       0.5%       2,492      1.7%         5,690      1.8%

                                                                                                 7        7    SANA Hotels                                             13       0.6%       2,120      1.4%         4,204      1.3%

                                                                                                 8        8    VIP Hotels                                              12       0.6%       2,107      1.4%         4,338      1.4%

                                                                                                                                                              5
                                                                                                 9        9    InterContinental Hotels Group - IHG                     10       0.5%       1,724      1.1%         3,425      1.1%

                                                                                                 10   10       DHM - Discovery Hotel Management                        16       0.8%       1,581      1.1%         3,708      1.2%

                                                                                                 11   17       Turim Hotéis                                            16       0.8%       1,565      1.0%         3,079      1.0%

                                                                                                                                  3
                                                                                                 12   15       Hotusa Hotels                                           17       0.8%       1,530      1.0%         3,132      1.0%

                                                                                                                                                          3
                                                                                                 13   14       Porto Bay Hotels & Resorts                              12       0.6%       1,458      1.0%         2,918      0.9%

                                                                                                 14   11       Dom Pedro Hotels                                         7       0.3%       1,399      0.9%         2,915      0.9%

                                                                                                                                              3
                                                                                                 15   12       NAU Hotels & Resorts                                    10       0.5%       1,387      0.9%         3,738      1.2%
                   1

                   2
                                                                                                 16   13       HF Hotéis Fénix                                          9       0.4%       1,363      0.9%         2,728      0.8%

                   3                                                                             17   16       Hotéis Real                                              9       0.4%       1,304      0.9%         2,806      0.9%

                                                                                                                                                  3
                                                                                                 18   19       Luna Hotels and Resorts                                 13       0.6%       1,222      0.8%         2,531      0.8%

                                                                                                                                          3
                                                                                                 19   18       MGM Muthu Hotels                                         6       0.3%       1,220      0.8%         2,596      0.8%
1
  Accommodation units represent the number of rooms and/or apartments.		                                                              3
                                                                                                 20   29       Bensaude Turismo                                         9       0.4%       1,203      0.8%         2,359      0.7%
2
  Pousadas de Portugal only include the Monumental & Historical Hotels that are under
management of Pestana Hotels & Resorts Group.                                                                  Sub-total                                              336       16%        45,733      30%        95,419      30%
3
  This analysis was prepared based on public available information.
4
  Data relating to the hotel establishments Penha Longa, Sheraton Lisboa Hotel & Spa and The                   Other Hotel groups / Management entities               528       25%        49,839      33%        107,316     33%
Fontecruz Lisboa (which are part of Marriott Hotels & Resorts) was based on public available
information.                                                                                                   Independent                                            1,268     59%        54,666      36%        118,493     37%
5
  Data relating to the hotel establishments Crowne Plaza Porto e Cardosas Porto, Crowne
Plaza Vilamoura Algarve and Holiday Inn Express (which are part of InterContinental Hotels                     Total                                                  2,132     100%       150,238    100%        321,228     100%                        About
Group - IHG) was based on publicly available information.

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Breakdown
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by type

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            Breakdown by type

                            (1,520)         (108,446)                                              (230)      (13,216)                   (168)   (18,345)

                           71% 72%                                                                11% 9%                                 8% 12%

                                          Hotel                                                   Tourist Apartment                        Hotel-apartment
1,520)   (108,446)                                          (230)     (13,216)                             (168)   (18,345)

71% 72%                                                    11% 9%                                          8% 12%

                  (116)           (2,391)                                                          (63)        (6,499)                    (35)   (1,341)

            5%
         Hotel                     2%                     Tourist Apartment                       3%          4%
                                                                                                             Hotel-apartment             2%       1%

  (2,391)                                                    (63)      (6,499)                              (35)   (1,341)

   2%                                                       3%          4%                                 2%       1%
                                 Rural Hotel                                                              Tourist Village                    Lodging Houses

  Rural Hotel                                              Tourist
                                                 National total:                    Village                    Lodging Houses

            National total:                              2,132 Hotel establishments                        150,238 Accommodation units
                  2,132 Hotel establishments                        150,238 Accommodation units
                                                  Accommodation units represent the number of rooms and/or apartments.
                                                                                                                                                               About
             Accommodation units represent the number of rooms and/or apartments.

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                    For further
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Breakdown
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by classification

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      Breakdown by classification

               5 Stars                                 4 Stars                         3 Stars                  2 Stars                       1 Star     Lodging house

                                                                                              Hotel establishments

5 Stars
                  9       %4 Stars
                                                       38        %
                                                              3 Stars

                                                                Hotel establishments
                                                                                       33
                                                                                      2 Stars%            1 Star
                                                                                                                16         % house
                                                                                                                          Lodging
                                                                                                                                              3%             1%
                     (190)                                   (814)                  (701)                               (335)                    (57)           (35)

 9%                            38%                            33 %                    16 %Accommodation
                                                                                                 3% units 1%                    1
   (190)                            (814)                          (701)                      (335)          (57)                      (35)

               17            %
                                                       49             %
                                                                                       25
                                                                      Accommodation units %           1

                                                                                                                     7%                       1%             1%
17 %            (25,211)
                               49 %                           25 %
                                                        (73,795)
                                                                                        7%(37,878)
                                                                                                          1%         (10,721)
                                                                                                                                    1%         (1,292)       (1,341)

(25,211)                   National
                              (73,795)total:                      (37,878)             (10,721)            (1,292)                  (1,341)

      National total:
                                  2,132 Hotel establishments                             150,238 Accommodation units
               2,132 Hotel establishments                       150,238 Accommodation units
                           Accommodation units represent the number of rooms and/or apartments.
                                                                                                                                                                          About
      1
          Accommodation units represent the number of rooms and/or apartments.

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Regional
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analysis

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Regional analysis
Breakdown by NUTS II                                                                              North
                                                                                                 23%
                                                                                                            16%

                                                                                                 Center

                                                                                                 20%        14%
                                                                                  Lisbon
                                                                                  17%      21%

                             R. A. Açores
                                                                                                 Alentejo
                              4%               4%
                                                                                                  8%
                                                                                                            4%

                                                         R. A. Madeira
                                                                                                 Algarve
                                                                            10%                             31%
                                                          7%                                     21%

National total:

      2,132 Hotel establishments                       150,238 Accommodation units
                                                                                                                   About
Accommodation units represent the number of rooms and/or apartments.

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Regional analysis                                                                                                          Alentejo
                                                                                                                               Alentejo                                                                                                       Total Total
                                                                                                                                (638) (638)          (484) (484)          (345) (345)          (205) (205)     (155) (155)                    (6,690)(6,690)
                                                                                                                                                                                                                                  (4,863)(4,863)
                                                                                                                               10% 10%               7% 7%                5% 5%                 3% 3%           2% 2%             73% 73%
TOP 5 Hotel groups /
Management entities by NUTS II                                                                                                 Sonae Sonae Pestana  Hotels HotelsVila Galé
                                                                                                                                                   Pestana
                                                                                                                               CapitalCapital & Resorts /
                                                                                                                                                                        Vila Galé              Blue & Blue & M'ar deM'ar
                                                                                                                                                                                               Green 2Green 2
                                                                                                                                                                                                                     Ar de Ar
                                                                                                                                                                                                                      2
                                                                                                                                                                                                              Hotels Hotels 2
                                                                                                                                                                                                                                  OutrosOutros
                                                                                                                                                     & Resorts / Hotéis Hotéis

(no. of accommodation units) 1
                                                                                                                                               Pousadas
                                                                                                                                                     Pousadas
                                                                                                                                              de Portugal
                                                                                                                                                    de Portugal

North
   North                                                                                                  Total Total      Algarve
                                                                                                                               Algarve                                                                                                        Total Total
    (1,262)(1,262)     (819) (819)      (816) (816)       (655) (655)         (650) (650)     (19,176)   (23,378)
                                                                                                    (19,176)   (23,378)        (2,300)(2,300)       (2,138)(2,138)       (1,705)(1,705)       (1,211)(1,211)   (1,050)(1,050)     (38,145)   (46,549)
                                                                                                                                                                                                                                        (38,145)   (46,549)
      5% 5%            4% 4%             3% 3%             3% 3%              3% 3%           82% 82%                           5% 5%                5% 5%                4% 4%                 2% 2%           2% 2%             82% 82%

     Accor Accor
            2
                     HF Hotéis
                           HF Hotéis Axis Hotéis
                                            Axis HotéisHoti Hotéis/
                                                              Hoti Hotéis/    InterContinentalOutrosOutros
                                                                       InterContinental                                    Pestana Hotels HotelsVila Galé
                                                                                                                                 Pestana               Vila Galé          Minor Minor NAU Hotels
                                                                                                                                                                                 2
                                                                                                                                                                                               NAU HotelsMGM Muthu
                                                                                                                                                                                                               MGM Muthu OutrosOutros
                                                                                                                                                                                                    2              2
     Hotels Hotels 2   Fénix Fénix     e Golfee Golfe Meliá Hotels &    Hotels
                                                             Meliá Hotels &    Group Group
                                                                               Hotels -     -                                & Resorts /
                                                                                                                                   & Resorts / Hotéis Hotéis              Hotels Hotels 2 & Resorts
                                                                                                                                                                                                & Resorts 2 Hotels Hotels 2
                                                         ResortsResorts      IHG 4 IHG 4                                     Pousadas
                                                                                                                                    Pousadas
                                                                                                                            de Portugal
                                                                                                                                   de Portugal

Center
   Center                                                                                                 Total Total      R. A.R.
                                                                                                                                 Açores
                                                                                                                                   A. Açores                                                                                                   Total Total
     (769) (769)       (623) (623)      (511) (511)       (494) (494)         (442) (442)     (17,949)   (20,788)
                                                                                                    (17,949)   (20,788)        (1,075)(1,075)        (446) (446)           (381) (381)          (274) (274)     (229) (229)                    (5,212)(5,212)
                                                                                                                                                                                                                                   (2,807)(2,807)
      4% 4%            3% 3%             2% 2%             2% 2%              2% 2%            86% 86%                          21% 21%               9% 9%                7% 7%                5% 5%           4% 4%              54% 54%

   Grupo Grupo
          de    de Hoti Hotéis/
                          Hoti Hotéis/Montebelo
                                            Montebelo     Fátima Fátima       NaturaNatura     OutrosOutros                   Bensaude
                                                                                                                                     BensaudeAzoris Hotels
                                                                                                                                                     Azoris HotelsAçorsonho
                                                                                                                                                                        Açorsonho Grupo Grupo                    VIP    VIP        OutrosOutros
                                                                                       2
Desenvolvimento   Meliá Hotels
      Desenvolvimento          &
                         Meliá Hotels &Hotels Hotels
                                              &      &    Hotels Hotels     IMB Hotéis
                                                                                  IMB Hotéis 2                                 Turismo 2
                                                                                                                                      Turismo 2 & Leisure
                                                                                                                                                          2               2
                                                                                                                                                       & Leisure 2 Hotéis Hotéis 2 Ciprotur
                                                                                                                                                                                            2
                                                                                                                                                                                          Ciprotur 2            Hotels Hotels
 das Termas  de                                2
       das Termas  de ResortsResorts   ResortsResorts 2
    Portugal 2
          Portugal 2

Lisbon
    Lisbon                                                                                                Total Total      R. A.R.
                                                                                                                                 Madeira
                                                                                                                                   A. Madeira                                                                                                 Total Total
    (1,878)(1,878)    (1,804)(1,804)   (1,673)(1,673)     (1,404)(1,404)     (1,107)(1,107)   (24,500)   (32,366)
                                                                                                    (24,500)   (32,366)        (3,661)(3,661)        (835) (835)          (788) (788)          (747) (747)     (658) (658)        (8,700)(8,700)
                                                                                                                                                                                                                                             (15,389)
                                                                                                                                                                                                                                                   (15,389)
      6% 6%            6% 6%             5% 5%             4% 4%              3% 3%           76% 76%                          24% 24%               5% 5%                5% 5%                 5% 5%           4% 4%             57% 57%

      VIP    VIP      SANA SANA         Accor Accor Marriott  Hotels Hotels Turim Turim
                                                             Marriott                          OutrosOutros                Pestana Hotels HotelsPorto Bay
                                                                                                                                 Pestana               Porto BaySavoy Hotels
                                                                                                                                                                        Savoy HotelsFour Views
                                                                                                                                                                                           Four Views          Hotéis Hotéis      OutrosOutros
                                                                   3                                                                                                         2                                        2
     Hotels Hotels    Hotels Hotels     Hotels 2Hotels 2 & Resorts
                                                               & Resorts 3 Hotéis Hotéis                                     & Resorts /
                                                                                                                                   & Resorts / Hotels Hotels       & Resorts
                                                                                                                                                                         & Resorts 2 Hotels Hotels             DorisolDorisol 2
                                                                                                                                                          2      2
                                                                                                                             Pousadas
                                                                                                                                    Pousadas & Resorts & Resorts
                                                                                                                            de Portugal
                                                                                                                                   de Portugal
1
  Accommodation units represent the number of rooms and/or apartments.
2
  This analysis was prepared based on public available information.
                                                                                                                           A análiseAefetuada foi baseada
                                                                                                                                     análise efetuada      em informação
                                                                                                                                                      foi baseada        pública disponível.
                                                                                                                                                                  em informação  pública disponível.
3
  Data relating to the hotel establishments Penha Longa, Sheraton Lisboa Hotel & Spa and The Fontecruz Lisboa (which
are part of Marriott Hotels & Resorts) was based on public available information.
4
  Data relating to the hotel establishments Crowne Plaza Porto e Cardosas Porto, Crowne Plaza Vilamoura Algarve and
                                                                                                                                                                                                                                                                 About
Holiday Inn Express (which are part of InterContinental Hotels Group - IHG) was based on publicly available information.

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Regional analysis
Average size of the hotel establishments
(no. of accommodation units) 1

                                                          Alentejo 41
                                                             North 48
                                                            Center 49
                                                      R. A. Açores 54
                                                 National average 69
                                                            Lisbon 91
                                                           Algarve 102
                                                    R. A. Madeira 100

                                                                             About
1
    Accommodation units represent the number of rooms and/or apartments.

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Regional analysis
Comparative analysis by NUTS II

    RevPAR 1                                  74.23€                            54.54€                              44.33€                  42.61€      38.10€       33.03€     25.06€

                                           Lisbon                           Algarve                        R. A. Madeira                   North     R. A. Açores   Alentejo   Center

    Occupancy
    rate 1
                                            76.1%                             65.8%                                69.9%                   65.0%       62.3%         57.1%      46.3%

    Lodging capacity
    (no. of rooms)
                                            32,366                           46,404                               15,389                   23,378       5,212        6,701     20,788

    Lodging
    revenues (000€)
                   1
                                         1,071,924                          908,087                              268,118                   490,155     90,968       126,434    250,159

    Overnight 1
                                            18,425                           20,953                                7,466                   10,720       2,285        2,879      7,101
    stays (000#)
                           1
    Guests (000#)                            8,109                             5,074                               1,483                    5,827       774          1,586      4,121

    Average stay                              2.27                              4.13                                 5.04                   1.84        2.95          1.82      1.72

1
    Forecast data (information extracted on April 2020).
                                                                                                                                                                                          About
Source: TP - Travel BI e RNT, INE (December 2019 data), ATL, Turismo do Porto and Portuguese Hospitality Atlas 2020; Analysis: Deloitte.

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Regional analysis
Comparative analysis                                                                           RevPAR

Lisbon region vs Lisbon city
                                                                                                                          Occupancy rate

                                                                                            74.23€   90.35€

                                                                                                                          76.1%       79.2%

                                                                               Lisbon                                             Lodging capacity
                                                                                  city                                             (no. of rooms)

                                                                                Guests
                                                                                                                              32,366       23,105
                                                                                (000#)
                                                                                                        Overnight stays
                                                                                                            (000#)

    Lisbon 1 Lisbon 2
    (NUTS II)           (city)
                                                                            8,109   5,893
1
  Lodging capacity for Lisbon Municipality.                                                             18,425   13,816
2
  RevPAR, Occupancy rate, overnight stays and guests: forecast data
(information extracted on April 2020)
Source: TP - Travel BI e RNT, INE (December 2019 data), ATL, Turismo
                                                                                                                                                      About
do Porto and Portuguese Hospitality Atlas 2020; Analysis: Deloitte.

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Regional analysis
Comparative analysis
                                                                                                    RevPAR
North region vs Porto city

                                                                                                                       Occupancy rate
                                                                                                 42.61€    65.39€

                                                                                        Porto
                                                                                                                       65.0%     55.0%

                                                                                          city                       Lodging capacity
                                                                                                                      (no. of rooms)

                                                                               Guests
                                                                               (000#)
                                                                                                 Overnight stays
                                                                                                     (000#)
                                                                                                                     23,378     7,539

    North1            Porto 2
    (NUTS II)           (city)
                                                                            5,827   2,223

1
  Lodging capacity for Porto Municipality.
                                                                                                  10,720     4,535
2
  RevPAR, Occupancy rate, overnight stays and guests: forescat data
(information extracted on April 2020)
Source: TP - Travel BI e RNT, INE (December 2019 data), ATL, Turismo
                                                                                                                                          About
do Porto and Portuguese Hospitality Atlas 2020; Analysis: Deloitte.

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Regional analysis
                                                                                      1
Seasonality index by NUTS II
                                      North                                                                                Center                                                                       Lisbon                                                                      Alentejo

                                        Winter                                                                               Winter                                                                        Winter                                                                        Winter

                                    January      February                                                                January    February                                                           January    February                                                           January    February

                       December                              March                                          December                           March                                      December                           March                                      December                           March

                                                                                                                                                                        Autumn-Fall
                                                                                          Autumn-Fall

                                                                                                                                                                                                                                                      Autumn-Fall
Autumn-Fall

                  November                                           April                              November                                       April                          November                                       April                          November                                       April

                                                                                                                                                                                                                                             Spring
                                                                                                                                                               Spring

                                                                                                                                                                                                                                                                                                                           Spring
                                                                             Spring

                  October                                            May                                October                                        May                            October                                        May                            October                                        May

                       September                             June                                           September                          June                                       September                          June                                       September                          June

                                   August       July                                                                    August     July                                                               August     July                                                               August     July

                                         Summer                                                                              Summer                                                                        Summer                                                                        Summer

                                     Algarve                                                                            R.A. Açores                                                                   R.A. Madeira
                                            Winter                                                                           Winter                                                                        Winter

                                     January      February                                                               January    February                                                           January    February

                       December                              March                                          December                           March                                      December                           March
                                                                                                                                                                                                                                                                                    Base 1 index
    Autumn-Fall

                                                                                          Autumn-Fall

                                                                                                                                                                        Autumn-Fall
                  November                                           April                              November                                       April   Spring                 November                                       April

                                                                                                                                                                                                                                             Spring
                                                                             Spring

                   October                                           May                                October                                        May                            October                                        May

                       September                             June                                           September                          June                                       September                          June

                                   August       July                                                                    August     July                                                               August     July

                                            Summer                                                                           Summer                                                                        Summer
Seasonality index= # overnight stay by month by NUTS II / Average annual overnight stay by NUTS II.
1
                                                                                                                                                                                                                                                                                                                                     About
Source: INE; Analysis: Deloitte.

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Regional analysis
Local accommodation                                                                                              North

                                                                                                                 17%       16%

                                                                                                                 Center

                                                                                         Lisbon                  12%       12%

                                                                                                                 Alentejo
                                    R. A. Açores                                        30%    30%

                                      0%         0%                                                               4%        4%

                                                                                                                 Algarve
                                                             R. A. Madeira

                                                                                                                 33%      34%
                                                                4%          4%
National total:

      217,731 Total rooms accommodation units                           357,368 Total beds accommodation units

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Source: Registo Nacional de Estabelecimentos de Alojamento Local; Analysis: Deloitte.

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New hotel
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establishments
in 2020

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New hotel establishments in 2020
           Lisbon                                   North                          Center       R. A. Madeira             Algarve       Alentejo   R. A. Açores

                                                                                                      1st Quarter
     3                                        1                               -                   -                   -             -              -
     3                                        2                               -                   2                   -             2              -
     3                                        -                               2                   -                   -             -              -
     1                                        -                               -                   -                   -             -              -
      -                                       -                               -                   -                   -             -              -
      -                                       -                               -                   -                   1             -              -
     5                                        -                               2                   -                   -             -              -
                                                                                                Subsequent quarters

     4                                       5                                1                   2                   2             1              -
     4                                       8                                1                   1                   1             4              3
     7                                       1                                1                   -                   1             -              -
     2                                       -                                -                   -                   -             -              -
     -                                       -                                -                   -                   -             -              -
      -                                      2                                -                   -                   -             -              -
     7                                       3                                -                   -                   1             -              -
                                                                                                         Total

                39                                      22                                  7              5                 6             7             3
Label:

      # Hotel establishments                      Lodging House             To be defined                                                                          About

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European
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benchmark

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European benchmark                                                                                Amesterdam
                                                                                                      83.9%

                                                                                                       123.5€               Frankfurt
                                                                                                                              65.6%

                                                                                                                               69.6€

                                                                                              London 1
                                                                                                  83.8%                           Berlin
                                                                                                  141.8€                                80.0%

                                                                                                                                        83.5€

                                                     Brussels
                                                             76.5%
                                                                                      Paris
                                                             94.2€                       76.7%                                                             Vienna
                                                                                                                                                              80.9%
                                                                                         103.7€
                                                                                                                                                Milan         90.3€

                                                                                                                                                  75.2%

                                                                                                                                                  105.5€
                                          Porto
                                                 55.0%
                                                                            Lisbon
                                                 65.4€                        79.2%

                                                                              90.4€                             Barcelona              Rome
Label:                                                                                Madrid                      80.0%                   73.9%
       Occupancy rate                                                                     77.6%
                                                                                                                  112.3€                  98.7€
       RevPAR                                                                             79.6€

Source: Observatório do Turismo de Lisboa, Associação de Turismo do Porto,
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Observatoire du Tourism à Bruxelles, Madrid Destino, Analysis: Deloitte

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National Top 5
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Historical Evolution

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National Top 5 Historical Evolution                                                                                         1

                   020
                  2

                                                                                                                                                                      Accor                           Minor                 Hoti Hotéis/
                                                                                                                                         Vila Galé                                                    Hotels                Meliá Hotels
                                                                                          Pestana Hotels                                                              Hotels
                                                                                                                                          Hotéis                                                                             & Resorts
                                                                                            & Resorts/
                                                                                         Pestana Pousadas

          2008                   2009                  2010                  2011                 2012                2013                  2014                2015                2016                 2017                2018                2019

        Pestana Hotels &       Pestana Hotels &      Pestana Hotels &       Pestana Hotels &     Pestana Hotels &    Pestana Hotels &      Pestana Hotels &    Pestana Hotels &    Pestana Hotels &     Pestana Hotels &     Pestana Hotels &    Pestana Hotels &
    1   Resorts / Pestana      Resorts / Pestana     Resorts / Pestana      Resorts / Pestana    Resorts / Pestana   Resorts / Pestana     Resorts / Pestana   Resorts / Pestana   Resorts / Pestana    Resorts / Pestana    Resorts / Pestana   Resorts / Pestana
           Pousadas 2             Pousadas
                                             2
                                                        Pousadas
                                                                   2
                                                                               Pousadas
                                                                                          2
                                                                                                    Pousadas
                                                                                                               2
                                                                                                                        Pousadas
                                                                                                                                   2
                                                                                                                                              Pousadas
                                                                                                                                                         2
                                                                                                                                                                  Pousadas
                                                                                                                                                                             2
                                                                                                                                                                                      Pousadas
                                                                                                                                                                                                 2
                                                                                                                                                                                                           Pousadas
                                                                                                                                                                                                                      2
                                                                                                                                                                                                                                Pousadas
                                                                                                                                                                                                                                           2
                                                                                                                                                                                                                                                    Pousadas
                                                                                                                                                                                                                                                               2

    2    Vila Galé Hotéis       Vila Galé Hotéis      Vila Galé Hotéis      Vila Galé Hotéis      Vila Galé Hotéis   Vila Galé Hotéis      Vila Galé Hotéis    Vila Galé Hotéis    Vila Galé Hotéis     Vila Galé Hotéis     Vila Galé Hotéis    Vila Galé Hotéis

    3      Accor Hotels          Accor Hotels           Accor Hotels          Accor Hotels         Accor Hotels        Accor Hotels          Accor Hotels        Accor Hotels        Accor Hotels         Accor Hotels         Accor Hotels        Accor Hotels

    4     Espírito Santo         Espírito Santo        Espírito Santo         Tivoli Hotels        Tivoli Hotels       Tivoli Hotels         Tivoli Hotels       Tivoli Hotels       Tivoli Hotels        Tivoli Hotels        Hoti Hotéis/           Minor
             Hotéis 3               Hotéis 3              Hotéis 3            & Resorts 3          & Resorts 3         & Resorts 3           & Resorts 3         & Resorts 3         & Resorts 3          & Resorts 3          Meliá Hotels           Hotels
                                                                                                                                                                                                                                & Resorts

    5    Starwood Hotels           VIP Hotels            VIP Hotels            VIP Hotels           VIP Hotels          VIP Hotels            ECS Capital        SANA Hotels         SANA Hotels         Marriott Hotels      Marriott Hotels      Hoti Hotéis/
            & Resorts                                                                                                                                                                                      & Resorts            & Resorts          Meliá Hotels
                                                                                                                                                                                                                                                    & Resorts
1
  Ranking based on the number of accommodation units.
2
  Pestana Hotel & Resorts / Pestana Pousadas and Pestana Hotel & Resorts / Pousadas de Portugal are the
same Hotel group / Management entity. The entity’s designation was changed.
3
  Grupos Espírito Santo Hotéis and Tivoli Hotels & Resorts are the same Hotel group / Management entity.
                                                                                                                                                                                                                                                                      About
The entity’s designation was changed.

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Portuguese Hotel
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Investment Survey

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Key messages
                        Investment or recession? – Opinions diverge on whether the national hotel market is in an investment phase or not. About 36% of the
      1                 respondents argues that the hospitality sector is in a period of recession, while 36% state that the sector is in the investment phase. As in the
                        previous year, Porto (44%) and Lisbon (38%) were referred as the most attractive Portuguese cities for hotel investment in 2021.

                        Who will invest? – 50% of the survey participants affirm that international hotel chains and private equities will be the main capital
      2                 source of the Portuguese hotel industry. 31% and 19% also have pointed out asset management firms and institutional investors, respectively,
                        as relevant funding sources for the hospitality sector. It is expected that capital will come mostly from Europe (63%), in particular from Portugal
                        (19%). It can also be seen a relevant increase in the percentage of capital originating from North America (50%).

      3
                        The attractiveness of the European market – 31% of the respondents selected Lisbon as the most attractive European city
                        to hotel investment in 2020. Other European cities like Amsterdam, Barcelona, Dublin and Madrid are also among the most attractive cities to
                        investors in the sector.

                        Risks in the next 5 years – The increased supply for alternative products (56%) and the shortage of qualified labour force (50%)
      4                 were considered as the main risks to the Portuguese hotel sector in the next 5 years. In Europe, the economy growth (73%), black and grey
                        swans (45%) and possible terrorist attacks (33%) are the risks that worry investors the most.

                        Covid-19’s Impact – The majority of the survey participants (69% in March 2020 and 73% in July 2020) believe that there will be a reduction

      5                 in the average annual occupancy rates of more than 50%. Between March and June 2020, it was also noted an increasing pessimism regarding the
                        average daily rate (ADR) of the year. While in March, all the respondents expected an ADR reduction of 25% or less, in July, 36% of the participants
                        admitted a possible ADR reduction between 25% and 50%.

      6
                        Sector recovery – Between March and July 2020, there was also an increasing pessimism concerning the sector recovery. In March, the
                        majority of the respondents (54%) believed that the beginning of the sector recovery would take place in early 2021, however, in July, only 18%
                        expected a recovery starting in early 2021 and, in most cases (55%), the participants predicted a recovery with effect from the second half of 2021.
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Portuguese Hotel Investment Survey
Investments stage for the portuguese                                                     Most attractive portuguese regions for hotel investment
hotel industry                                                                           in 20201

                                           Investment
                                              peak

                                                                                                                                                Porto
                                                                                                                                                 44%

                                                 28%
            Recession                                                       Investment

                                                                                                                                                        Others
                                                                                                                                  Lisbon                 31%
               36%                                                            36%                                                  38%

                                             Recovery

                                                                                                                                             Algarve

                                                   0%                                                                                         13%

                                                                                                                                                                  About
                                                                                         1
                                                                                             Question with possibility of multiple answer.

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Portuguese Hotel Investment Survey
Main capital sources for Portugal’s                                                                         Portugal hotel industry main risks
hotel industry1                                                                                             (5 year horizon)1

    Private equity/                   International                    Asset                Institutional   Increased supply for       Skilled      Competitive
    venture capital                    hotel chains               management funds            investors      alternative products   labour force   markets growth

            50%                               50%                           31%                  19%                56%                50%              44%

                            Pension                      Insurance                 Sovereign                      Economy             Labour           Other
                             funds                      companies                 wealth funds                     growth           legislation

                                 6%                           6%                      0%                            31%                19%              19%

                                                                                                                                                                     About
1
    Question with possibility of multiple answer.

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Portuguese Hotel Investment Survey
Main capital sources for Portugal’s hotel industry1

                                                                                                 Europe
                                                                                                 63%

                                                                                      Portugal
                                                                                      19%
                                                                                                          Other
                                                                                                          19%
                                                     North
                                                    America

                                                    50%

                                                                             South
                                                                            America

                                                                             6%

                                                                                                                   About
1
    Question with possibility of multiple answer.

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Portuguese Hotel
Investment Survey                                                                                  Amsterdam
                                                                                                         19%

Most attractive european cities                                                                  London
for hotel investment in 20201                                                                      13%

                                                                     Dublin
                                                                            19%

                                                                                        Paris
                                                                                           13%

                                                                         Lisbon
                                                                                  31%

                                                                                        Madrid                 Barcelona
Label:
                                                                                                                 19%
       Hotel investment                                                                    19%

1
 Question with possibility of multiple answer.
6% of the participants also identified as more attractive other cities
                                                                                                                            About
than those above mentioned.

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Portuguese Hotel Investment Survey
Risks associated with the hotel industry in the european context, over the next 5 years

                                                                                                                                               9%                                                    7%
     20%                                                                                   15%    34%                       33%

7%                                                      46%                                                                       45%                                       53%

                                        73%                                                 39%   33%                                                                 46%                                         40%

              Economy growth                                            Politic tensions                Terrorist attacks                 Black and grey swans                      Overtourism phenomenon

     Very important               Important               Less important

Challenges for the hotel industry in the european context, over the next 5 years
                                                                            8%                                                                   6%                                     13%
      23%                              31%                                                  38%   29%                       21%                                       44%

                                                                                                                                                                            24%

  46%                                                       54%                                   50%                              50%                                                                           63%

          Investment opportunities                                Growth opportunities                  New technologies                 Attract and create loyalty               Ability to retain highly qualified
                 in Europe                                   (augmented operational margins)               adoption                       among new customers                             human resources
                                                                                                                                                (millennials)
                                                                                                                                                                                                                         About
     Very important               Important               Less important
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Portuguese Hotel Investment Survey
Covid-19 impact on average annual occupancy rates

Perception in March 2020                                                                           Perception in July 2020

                                                       69% Occupancy rate                                                    73% Occupancy rate
                                                       reduction of more than 50%                                            reduction of more than 50%

                                                       31% Occupancy rate
                                                       reduction between 25% and 50%                                         18% Occupancy rate
                                                                                                                             reduction between 25% and 50%

                                                                                                                             9%    Occupancy rate reduction of 25% or less

                                     0% No impact                       0%   Occupancy rate                                  0% No impact
                                                                        reduction of 25% or less                                                                              About

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Portuguese Hotel Investment Survey
Covid-19 impact on average daily rate (ADR)

Perception in March 2020                                                      Perception in July 2020

100%                                                                          36%
ADR reduction                                                                 ADR reduction
of 25% or less                                                                between 25%
                                                                              and 50%

                                                                                                                                            64%
                                                                                                                                            ADR reduction
                                                                                                                                            of 25% or less

None of the participants identified the options “No impact”, “ADR reduction   None of the participants identified the options “No impact”
                                                                                                                                                              About
between 25% and 50%” and “ADR reduction of more than 50%” as a possibility.   and “ADR reduction of more than 50%” as a possibility.

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Portuguese Hotel Investment Survey
Beginning of the recovery of the hotel sector

Perception in March 2020                                                    Perception in July 2020

54%                                                                         55%
Beginning                                                                   Second semester
of 2021                                                                     of 2021

31%
Fourth quarter
                                                                            27%
                                                                            Other
of 2020

                                                                            18%
15% Third                                                                   Beginning
quarter of 2020                                                             of 2021

0% Other                                                                    0%                      0%
                                                                            Third quarter of 2020   Fourth quarter of 2020

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Notes
Were considered the following types of hotel establishments:

• Hotels;     • Tourist apartments;          • Apartment hotels;            • Tourist village;   • Lodging houses; and     • Rural hotels.

For ranking purposes it was considered the total number of accommodation units in hotel establishments at 31st December 2019, including those which were temporarily not operating at that date.
It should be noted that the units that compose the hotel complexes were considered disaggregated, i.e., they are recorded individually as hotel establishments.
Accommodation units refer to the number of rooms and/or apartments.
A double bed represents 2 beds, a T0 has 1 bedroom (2 beds), a T1 has 1 bedroom (2 beds), a T2 has 2 bedrooms (4 beds) and a T3 has 3 bedrooms (6 beds).
The aggregation of hotel establishments in hotel groups / entities management complies its integration in a Group (entities that owns more than a hotel establishment) and / or the existence of a
common denominator in their operation. Accor Hotels, Hoti Hotéis and Pestana Hotels & Resorts Group include tourism developments that are in a franchise system.
The geographical division of Portugal complied with the NUTS II defined by National Institute of Statistics.
The data collection from the 20 largest Groups was concluded on the second week of May 2020.
The remaining information was collected through the websites of the Groups and independent hotel establishments, the databases of Turismo de Portugal and Regional Tourism Entities, as well as
other public information.
Tourist apartments with less than 10 apartments have not been considered.
The information regarding the new hotel establishments expected for 2020 was collected until the last week of March 2020 and was based on Regional Tourism Entities information and public
information.

Notes | Local Accommodation
Were considered the following types of establishments:

• Apartments;         • Lodging Establishments;            • Lodging Establishments – Hostels; and          • Dwellings.

The information was collected from the Registo Nacional do Alojamento Local (RNAL), available through the website of Turismo de Portugal, on first week of May 2020. The original information
had a total of 96,760 establishments, but for the purpose of Atlas da Hotelaria 2020 we have considered a total of 92,017 establishments.
The selection of establishments was based on the year of registration in the RNAL, therefore all establishments registered before 2000 and after 31st december 2019 were disregarded.
According to information provided informally by Turismo de Portugal the registration of each establishment in the RNAL is performed autonomously and independently by the respective owners,
so the accuracy of the information available is not the responsibility of the Turismo de Portugal.

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Duarte Galhardas                                         Jorge Sousa Marrão
Consulting                                               Financial Advisory
Partner                                                  Partner
Tel: +351 965065615                                      Tel: +351 963902674
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Miguel Eiras Antunes                                     Inês Cintra Costa
Consulting                                               Financial Advisory
Partner                                                  Senior Manager
Tel: +351 969658255                                      Tel: +351 962103923
meantunes@deloitte.pt                                    incosta@deloitte.pt

Rui Gidro
Consulting
Partner
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rgidro@deloitte.pt                                                              About

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