Property Management the Harcourts way - GLOBAL.NATIONAL.LOCAL.YOU
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Property Management
the Harcourts way
GLOBAL.NATIONAL.LOCAL.YOU
Picture 1
What is
Property Management
the Harcourts way?
Maximising your income potential through strategic property
management
Finding the “right tenant” is often a challenging and So whether you are a professional investor, just
complicated business. Whether your property is starting out in the property market, or even if you
additional income, your nest egg or your retirement are a home owner moving away from your family
fund, Harcourts Strategic Property Management as a home and need someone to look after it until your
dedicated licensed property management team will return, you have come to the right place.
maximize your rental return, whilst protecting your
property and minimizing your stress. Here is our commitment to you:
We distinguish ourselves in the property management Providing an accurate up-to-market rental
field through the depth of our senior management income
and experience.
Marketing your property widely and
effectively
All issues of accessibility, responsibility and
accountability for every aspect of each property Negotiating the best return and tenant
reside with a Property Manager. There is no ambiguity. Assisting your tenant through a successful
Each Property Manager is totally familiar with the and compliant tenancy
property and is fully integrated into every area of Protecting your investment through quality
operations and finance. inspections and informed maintenance
Keeping you fully informed and maximizing
With over $4 billion of property under management in
your income stream
New Zealand, no other property management
organisation has the same depth of knowledge and Adding value to our business relationship
experience as Harcourts. wherever possible.
Harcourts Strategic
Property Management
More choices—more options
Harcourts offer a range of extra Harcourts provide utility connection facilities
services and trusted partners to assist you in optimizing seamlessly arranged for our clients, and
your investment support our tenants with automated rental
potential. options.
Harcourts constantly research and The ongoing management of your investment
implement business partners to add to our suite of is supported by the latest technology which
products and services which offer the most value to provides the backbone for our property
our clients. management.
We can help with options to expand your investment The most up to date software systems ensure
portfolio through an independent mortgage brokering your communications, revenue streams,
company with an extensive panel of lenders and strive repairs and maintenance are tracked and
to monitored with peak efficiency.
always create the best possible options for our clients.
Whilst Strategic Property Management is
Harcourts utilise preferred contractors whose perform- involved exclusively in Property Management,
ance is constantly under review to ensure the best we also work very closely with Strategic Real
quality workmanship at the best possible price. Estate Ltd's Sales Department and other
Harcourts Sales Offices throughout Auckland
should you consider selling your investment.
We can work with the sales team to ensure
you get the best possible price while maximiz-
ing your income during the sales process.
Maximising your rental
return
Innovative marketing and top presentation delivers motivated
tenants
In order to achieve the maximum value of your Your property must stand out from the crowd. We
property the following factors are taken into work with you to carefully develop both the content
account: and placement of your marketing so tenants are
- Location attracted to and engaged by your property.
- Number of bedrooms
- Number of living areas Receiving plenty of enquiry for your property is always
- Number of bathrooms preferable to a single application, so casting your net
- Outdoor entertaining areas wide is essential. In order to accomplish this we use a
- Car accommodation wide range of tools as part of our comprehensive
- Fixtures and fittings plan:
Prospective tenants are quick to make decisions, - Photography
so having a well-presented property will give you - Signboards
the greatest opportunity to attract the best - Open homes
tenants. - Email & sms
- Website rental listings through TradeMe
To add value to your property the following add - Website rental listings on www.Strategic
ons can be considered: Harcourts.co.nz
- built-in cupboards and wardrobes - Website rental listings on
- sheltered, lock up garage/storage www.Harcourts.co.nz
- dishwasher, air-conditioners, HVS - Website rental listing on
- security or alarm systems. www.realestate.co.nz
- Office window cards
- Existing potential tenant database.
Minimising the stress
We don’t just say what we’ll do but we do what we say
At Harcourts Strategic here is just some of what we
Supervision of any building repair/work
do:
Crediting of rental returns twice a month
Tenant Screening
via direct credit
- Employment Check
- Rental History
- Credit Check Daily monitoring for rental arrears
- Tenancy Background
- Eviction Check Notification of any changes to legislation
and/or regulations that may impact you
Preparation of the Residential Tenancy directly or indirectly
Agreement for each tenancy within hours
of agreement with tenant Attendance at the Residential Tenancies
Tribunal on your behalf to recover arrears/
Collection and lodgement of bond with the costs and obtain an eviction
Tenancy Services Centre
Provision of monthly income and expendi-
Collection of rent and monitoring any rent ture statements for your property
arrears
Provision of annual Income Summary Re-
Periodic property inspections carried out port for your accountant
three times a year
Updating you on the relevant market with a
Invoicing and the collection of monies regular copy of our Rental Property Focus
from the tenant for any charges
The Harcourts Strategic Guarantee We put our money where our mouth is………... At Harcourts Strategic Property Management we are serious about our commitment to provide the best property management service to you, the owner. To make sure this commitment is not just lip service we offer the following service guarantee to all our owners as a measure of accountability. If you are dissatisfied with the service you have received, and you have brought this to our attention and we have failed to address your concerns, then we will gladly continue the management of your property for the next three months free of management fees.
Are you aware of your
tax savings?
Better in your pocket than the IRD’s……..
According to the New Zealand From the 2010 income year and beyond:
Inland Revenue Department1 the following
expenses can be deducted from your rental Legal fees for buying and selling a
income: property can be deducted. This is
provided your legal expenses for the
Rates and insurance income year, including the fees
associated with buying and selling a
Interest paid on money borrowed to property, are equal to or less than
finance your property $10,000.
Agents fees and commission relating Before the 2010 income year legal
to your rental property fees for buying and selling a property
are not deductible.
Repairs and maintenance (except if they
substantially improve the property) Mortgage repayment insurance
Motor vehicle and travel expenses Accountants fees for the preparation of
annual accounts
Legal fees for arranging the mortgage or
finance to buy the property Depreciation on some building chattels
remains claimable
1
April 2011 extract IRD Govt website
Harcourts
Strategic Property
Management
Tax deductable fees
While property management fees are important they must be viewed by the scope of services
provided.
The truth is that price is one of the last things to consider. Not because it is the least important, but
because what good are low fees if the management company does a poor job?
As a dedicated property management team Harcourts Strategic Property Management are proud
of our established reputation and track record.
Services provided as part of our management fees:
Marketing and advertising of your property on our Harcourts website,
Realestate.co.nz website, Trademe website and in our printed property register
Maintaining rents at current market levels
Generating enquires to attract as many potential tenants as possible
Negotiating the best return and tenant for you
Preparation of Tenancy Agreements, collection and lodgment of bond monies with
the Department of Building and Housing
Collection of rent and payment into your nominated bank account twice a month
Independently audited trust bank accounts as added security
Preparation of a monthly landlord statement
Preparation of an annual end of year financial summary for taxation purposes
Monitoring of rent payments and following up on any late payments and issuing
relevant notices in accordance with the Residential Tenancies Act
Applications to the Tenancy Tribunal and attendance at mediation and/or court
appearances
Correspondence with tenants on a regular basis with regard to the property
Utilization of qualified trades people at competitive rates for any maintenance
Issues
Access to our team of dedicated experienced property managers and support
staff to assist you with any queries you may have
Provision of access to the international team of highly qualified professionals within
the Harcourts Group, locally, nationally, internationally and to the vast network of
associated companies.
Harcourts Strategic
Property Management
Our Testimonials……….What others say……..
"To date, I have been very happy with the service and quality of professionalism provided
by Harcourts with regards to my property. Harcourts has been a pleasure to work with
either directly or via my parents who co-manage my concerns. I hope that we can con-
tinue with their services".
TP
"I am very happy with the way Harcourts manage our unit. They are always friendly,
helpful and nothing is too much trouble. Harcourts ring me if there are any problems with
the unit and return any phone messages promptly. As we don’t live near the unit, it is
peace of mind knowing it is in capable hands. I would have no hesitation in
recommending Harcourts as a Property Manager".
M&M
"Quick to respond to problems and queries—much more professional approach to our
property than her predecessor. Seems to have a keen attitude towards making our prop-
erty work for both Harcourts and us as it is a joint venture".
G&L
"Always touching base with us and keeping us posted on what's happening with the prop-
erty. Very professional and courteous in communicating with us."
CH & SJ
"Very efficient and friendly. Quick response to my questions or concerns. Good vetting of
prospective tenants. I have no previous landlord experience as a comparison but I think
Harcourts do a great job."
AH
"The friendly attitude and personal service were good attributes and made us feel as if we
were dealing with a friend rather than an agent. Unlike some other experiences we have
had the service did not stop once we had signed up to rent the apartment and nothing
was too much trouble. It was a pleasure to deal with Harcourts."
B&S
"Thank you for the fine job you do in managing the above property for me - I know my
property is in good hands which gives me peace of mind."
AB
"Highly efficient, very friendly giving me complete confidence that my property is being
handled impeccably. Harcourts is fair minded and is trusted by landlord and tenant alike.
Couldn't ask for better!"
RW
"Friendly and diligent staff. Tenancy application processed within an excellent time frame.
Considerate during the move in process which was made so easy and hassle free. The
property was clean and well maintained. Our Property Manager is understanding, going
out of her way after normal business hours to meet potential tenants. Thumbs up! Thanks!"
CD
Having trouble being
understood?
As New Zealand becomes a multi-language nation it is im-
portant for us to be able to offer our Property Management
services to everyone in our multicultural community.
Below are just some of the languages spoken by our team :
English
Japanese
Mandarin
Cantonese
Thai
Hakka
Cambodian
Vietnamese
TaiwaneseThe Harcourts
Strategic Property
Management Team
Telephone: 09 579 1074
Facsimile: 09 579 1721
Email: strategic.rentals@harcourts.co.nz
Office 2 Woodbine Avenue, Greenlane, Auckland 1051
Post Office Box: PO Box11-498 Ellerslie, Auckland 1542, New Zealand
Graham Peterson Leanne Griffiths
Managing Director
Keely Kerrisk
Alison Scott Lisa Roy Debbie MacKenzie
Debbie Rattray Andy Stewart Carol Hu
Sophie Gillham
ReceptionistYou can also read
