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The Herald Employees • Community • Drivers
Upside Pay State of ATS
Page 5
Expands ATS Helps Vet
Page 3 Get Treated
Page 12
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 1st Quarter 2019
In this issue of
DRIVER The Herald
REFERRAL On the Cover
Upside Pay Expands................3
MASTERS Features
Referral Leaderboard...............1
Extra Mile Award......................2
*Through
LEADERBOARD 1/31/19 ATS is Safety Driven.................4
Rolling Along.............................5
SPECIALIZED ATS Remembers.......................6
TOTAL CERTIFIED Q&A with Scott Anderson........6
DRIVER FLEET MANAGER
REFERRALS
Reflections................................7
Eric B. Brittany K. 2
Featured Facility.......................8
Cory Y. Ryan M. 1 Casual Day for Charity.............8
Milton W. Scott K. 1 Drivers in the Spotlight.............9
Richard F. Jodi H. 1 Wellness and Well-being..........10
Joseph S. Mike Y. 1 Read Me & Win.........................12
Drivers, Dining and Dialogue...13
Josh S. Cameron M. 1
What’s New at the Shop..........14
Frank S. Logan L. 1
Department Profile...................15
Casey A. Cassie C. 1 #WeAreATS Photo Contest......16
Gregory K. Jackie B. 1 Driver Photo Contest................17-18
VANS
Benjamin R. Clint G. 1
ATS News
Upside Pay Expands................3
David E. Jay J. 1
Scholarship Program Grows....4
Dennis A. Luke M. 1 Settlement Statement Here.....11
Deon M. Madeline W. 1 Customer Referral Refresh.......11
Heath C. Madeline W. 1 ATS Helps Vet...........................12
Willie F. Mark S. 1 Driver Meal Deal.......................13
Road Service Update...............14
Alvin B. Madeline W. 1
John C. Madeline W. 1
The Herald is published for the associates of ATS. To
submit articles for future issues or to make comments,
please e-mail: TheHerald@atsinc.com
1 The Herald www.atsinc.com 1st Quarter 2019 Volume 44
iDRIVE The Extra Mile This award rewards and recognizes
ATS employees who consistently excel
2018 4th Quarter Award Recipients at demonstrating our iDRIVE Values.
Integrity Responsibility Excellence
Andrew B. – St. Cloud, MN Tyler G. – St. Cloud, MN Rick S. – St. Cloud, MN
Ops. Team Manager, ATS Logistics Ops. Team Manager, ATS Logistics Customer Service Rep., Heavy Haul
Andrew was nominated as a result of his Tyler is recognized due to his efforts to Rick received multiple nominations as
proactive approach to provide quality ensure success of the ATS team. He a result of providing superior customer
customer service to both internal and steps up to meet any challenge and sets service. Rick is thoughtful, diligent,
external customers. Andrew puts in the the pace for the team. Recently, Tyler provides clear guidance and direction
extra time and collaborates with others to was involved in a load on a very tight and is a great representative of ATS. With
ensure positive results. Recently, Andrew timeline. He went above and beyond, put Rick’s partnership, customers choose
demonstrated his commitment to finding in additional time and took full ownership ATS with confidence, knowing the ATS
solutions while ensuring three trucks were of getting the load picked up and delivered team will deliver solutions and successfully
able to cross the border into Canada. on time. move the load.
Brian S. – St. Louis Park, MN Laurie H. – St. Cloud, MN Jaime C. – St. Cloud, MN
Sales Team Manager, ATS Logistics Safety Manager Equipment and Trailer Coordinator
Brian received a nomination due to his Laurie received a nomination as a result Jaime is recognized for her high level of
willingness to help and his commitment to of her commitment and focus on the support for the Operations team. Jaime
the success of the ATS team. He is a go- ATS safety culture. She holds others is well organized and provides accurate
to in the office for questions and guidance accountable to the safety expectations work that helps improve the efficiency of
and is quick to share his knowledge and and is willing to put in the extra time the team. She goes above and beyond to
best practices with others. Brian is a to ensure safety. Recently, Laurie was serve as a resource, shares her knowledge
team player and routinely demonstrates involved in a safety presentation for visitors and provides additional training to aid
a positive attitude that inspires others to to ATS. Her passion for safety shined and in the success of Fleet Managers and
achieve success. had a lasting impact on the visitors. Drivers.
Determination Innovation Leadership
Darren R. – St. Cloud, MN Matt H. – St. Cloud, MN Francisco V. – Houston, TX
National Accounts Representative Mechanic Service Leader
Darren is recognized for his determination Matt received multiple nominations due Francisco was nominated as a result of his
to go above and beyond for the to taking initiative to create innovative leadership and determination in managing
betterment of ATS. Recently, Darren solutions. Matt partnered with others in the changing needs and challenges of the
was involved in the onboarding of a new the Maintenance Department and took Houston shop through his actions and his
customer. He dug into the process, made the vision to reality, redesigning the Over ability to adapt quickly. Francisco’s can-do
improvements and trained others when Dimension sign for Heavy Haul trucks. attitude and willingness to jump in and
needed. This determination has provided Matt created a solution that stayed within get things done has helped to ensure the
the customer with the confidence that strict parameters, met DOT regulations shop operations continue to run smoothly.
ATS will do what is needed to provide high and was cost effective.
Jaci O. – St. Cloud, MN
quality service. Kacie S. – St. Cloud, MN Employee Relations Coordinator
Mike O. – St. Cloud, MN OD Permits Coordinator, Heavy Haul Jaci is recognized for her collaboration,
Business Development Manager Kacie is recognized for her ingenuity mixed determination and excellence in delivering
Mike was nominated as a result of with her creative initiative to add benefits strategies to support our leaders and
his involvement and the successful and create efficiencies for the team. Kacie employees. This included key roles in the
implementation of a new account. Mike took the initiative to create excellent automated and focal review process, as
demonstrates a commitment to the training documents and shared these well as the iDRIVE to Lead management
success of ATS and the customer. He has resources with the team in a very useful training series. Jaci exhibits a true
visited many of the account locations to format. Kacie has also taken on a project commitment to exceptional service and
ensure quality relationships and has put in and successfully documented, organized doing all she can to contribute to ATS’s
the extra time to ensure the team has what and condensed many resources to add to growth and success.
is needed to be successful. the productivity of the team.
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 2
Cover Story
Upside Pay Expands
After months of success with Company Van Drivers, ATS is
happy to announce the Upside Pay program is expanding to
Company Flatbed Specialized Drivers.
Upside Pay is what ATS is calling the new payout program for
Company Flatbed Specialized, Van Pad Wrap and Regional
Drivers. With Upside Pay, Drivers earn their standard CPM or 23
percent of Transportation Revenue. What’s even better is, as an
eligible Company Driver, you do not have to choose which one
you get. Instead, you will automatically earn whatever pays more.
It’s as simple as that.
“It just makes things a whole lot easier for me and my Fleet
Manager. I no longer have to do mathematics,” said ATS Van Pad
Company Van Pad Wrap Driver, Robert M. is excited about
Wrap Company Driver, Robert M. what Upside Pay means for him.
As an eligible Company Driver, you’ll learn how you will be getting
paid through your Qualcomm. When you are dispatched, you’ll
be sent a screen providing the estimated pay method and what
the estimated payout will be.
“When I get a load assignment, [the information] pops up and I
look at it and say good, I’m making more money this trip,” said
ATS Van Pad Wrap Company Driver, Karl P.
“It’ll tell you, this is what the mileage pay is, this is what the
percentage pay is and out of those two, you’ll automatically know
the one you’re going to get is the highest pay,” said ATS Flatbed
Specialized Company Driver, Paul T.
Company Van Pad Wrap Driver, Karl P. said for him, the
While each load’s payout method may vary, the mileage pay program has been good from the beginning.
schedule will remain the same. All parameters for the submission
of loads for payment will remain the same.
“As a critical touchpoint to our customers, ATS is always looking
for ways to help our Drivers grow and succeed, “said ATS CEO,
Rollie Anderson. “ATS made the decision to implement Upside
Pay because there really is no downside to the program. Upside
Pay provides a way for ATS to share additional revenue with its
Van and Flatbed Specialized Company Drivers.”
During testing of the Upside Pay program, Drivers averaged
$0.65 per mile.
“You’re going to get better pay on the smaller runs than you
normally would,” Paul T. said. Company Flatbed Specialized Driver, Paul T. said he has
earned $1.08 per mile on a load because of Upside Pay.
If you have any questions regarding Upside Pay, please contact
your Fleet Manager.
UPSIDE PAY
3 The Herald www.atsinc.com 1st Quarter 2019 Volume 44
NEWS
ATS Scholarship Program Grows
The ATS Scholarship Program is growing in 2019, thanks in prior to issuance of the scholarship. Scholarship checks will be
part to a successful 2018. The program is designed to assist sent directly to the educational institution and may be used for
employees in supporting their family members with education- tuition, housing and/or textbooks.
related costs while they pursue higher education.
Applications will be accepted from February 1 to April 15.
This year, the scholarship program will award up to $12,000 total
between the two groups. The first group of scholarships will be Eligibility
awarded to high school seniors enrolling in an undergraduate In order to be eligible, applicants must be:
program in the fall immediately following high school graduation. • A dependent child and/or spouse of an
Group two will award a limited number of scholarships to employee or contracted Driver of ATS
students who are in their second, third or fourth year of a post- or subsidiary.
high school undergraduate program in the fall of 2019. • Pursuing a post-high school two or
four-year degree.
Scholarship recipients will be chosen by May 1. GPA, • Enrolled in an accredited educational
participation in activities and/or clubs, employment experience institution.
and essay content will all play a role in determining the recipients • Employed or have an active contract
of the scholarships. ATS will require a transcript or a letter with ATS or subsidiary at the time Emma A., a recipient of an
verifying enrollment in a post-high school educational institution scholarship is awarded. ATS scholarship in 2018.
is Safety Driven
Our Goal is Zero: Protect Life at All Costs
By: Nathaniel L.
Here at ATS, we are Safety Driven, and if you are a team A search on Google News and an endless list of news stories
member at ATS, you are Safety Driven. What does this mean? tell of fatal crashes in places like Texas, Colorado and New York,
involving the deaths of young children, mothers, families and solo
We value people above all else. Our people, our fellow travelers truck Drivers. These crashes leave behind a wake of destruction
on America’s roads and our customers. We value them all. The and injury from which the people involved never heal.
most important thing that we do is protect people.
We cannot accept these deaths. This catastrophic loss of life is
For the past four decades in the United States, nearly 5,000 not a cost of doing business.
people have died each year in crashes involving commercial
trucks and commercial truck Drivers, according to the This is the difference at ATS. We value the lives of our team
Insurance Institute for Highway Safety (IIHS) and Highway members, the lives of our neighbors on the highways and the
Loss Data Institute (HLDI). These deaths average out to 13.3 lives of our customers.
people every day.
As we continue into 2019, let us all pause and consider what it
Mentor, OH (1/25/19) means to be Safety Driven, how we can be Safety Driven each
‘Girl dies, two others in critical condition after semi-truck time we are behind the wheel and how we drive with our values.
crashes into car in Mentor’
Continue to look to The Herald for ways you can make a
Chicago, IL (1/23/19) difference on the road, whether you are a Driver or other valuable
‘Semi-truck driver killed in crash on I-55’ ATS employee.
Ocala, FL (2/1/19)
‘Infant killed in wreck on SR 40 east of Ocala’
SAFETYDRIVEN
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 4
Rolling Along
State of ATS be around 12 percent.
• ATS’s investment exceeded its $90 million capital expenditure budget in 2018 and
is forecasting a 2019 reinvestment into equipment and technology of $132 million.
This will be used to:
–– Reduce the age of tractors
–– Increase tractor safety technologies
–– Reinvest in trailer equipment
–– Improve the trailer fleet
• Our customer base grew exponentially in 2018. This growth was due, in part, to the
industry-wide capacity constraints, but primarily as a result of the company-wide
focus through programs such as Growth Through Collaboration, the Customer
Referral Program and further penetration of existing customers. These efforts will
continue to be a focus in 2019 as the capacity constraints decline.
“Our customer base grew
Every year around this time I’m asked to exponentially in 2018.”
provide what I like to call the “State of
ATS.” Similar to the President’s “State of • As predicted, the wind market was not as strong in 2018 as we hoped, but it
the Union,” I am providing a brief exceeded the budgeted revenue. ATS is expecting 2019 to be a higher wind energy
snapshot of ATS, including the prior year revenue year. A committed backlog of wind freight already exists for 2019.
and outlook for the upcoming year. • In response to a federal mandate, electronic logging was introduced on an industry-
wide basis. ATS had been Electronic Log Compliant for a number of years and the
2018 was an outstanding year from a new mandate seemed to have a small overall effect on the industry.
revenue standpoint. I feel the year was • 2018 was a year dedicated to enhanced Driver satisfaction and retention. A
somewhat of an anomaly with many company-wide effort was made to increase and improve our communication
external and internal factors coming into with our Drivers and Contractors, seeking their feedback and input. Because of
alignment, in perfect timing, to foster that innovative input received from many people across several departments, a number
success. While 2019 promises to be a of new programs were introduced in 2018. These programs were developed
successful year, we cannot expect the to increase revenue and improve the Driver experience for all ATS Drivers and
same market opportunities as we Contractors:
experienced in 2018. –– In general, revenue per load increased across all ATS companies, resulting in
higher revenue to our Contractors.
I am extremely proud of our Drivers, –– A series of pay increases for Company Drivers were implemented throughout
Contractors and Employees in all of our the year including Market Index Pay in flatbeds.
business entities. Everyone was “firing” –– Upside Pay was introduced to the company fleets.
on all cylinders! I am happy to have this –– Per Diem pay was introduced as an option for company fleets
opportunity to thank to each and every –– Driver turnover was reduced.
one of you for helping to achieve those –– The new Driver App, which became available in late 2017 received several
exceptional results. enhancements throughout 2018. The Driver App will continue to be a high
priority in 2019 as it further develops into one of the primary forms of Driver
How did ATS do compared to the 2018 communication.
forecast in last January’s “Rolling Along” –– New Contractor and Driver Settlement Statements were introduced in
and what are we expecting in 2019? December.
–– Electronic Pay Stubs were put into effect.
• ATS executed well in all components –– Rapid Settle became available for Contractors.
of our strategy: Grow, Innovate, –– The Annual in-Person Training continued to be a great opportunity for ATS
Acquire and Operate, and will management to interact with our Drivers and Contractors to gain insight and
continue with these strategies for the input.
upcoming year. • 2019 will again be a year where the people of ATS will continue to focus on Driver
• Record revenue for ATS was achieved satisfaction and retention.
with a growth rate of 25 percent over
2017. ATS Logistics achieved more “The people of ATS will continue to focus
than 30 percent revenue growth in
2018. Growth in 2019 is expected to on Driver satisfaction and retention.”
Continued on pg. 6
5 The Herald www.atsinc.com 1st Quarter 2019 Volume 44
Continued from pg. 5
Remembers
• Safety of our Drivers, Employees and the motoring public
remained a high priority in 2018, including great success
with our CSA scores for most of the year. In 2019, there Wayne Robertson
will be a greater focus on technology and setting up Fleet
Managers and Drivers for even greater success in Safety.
ATS Logistics
• Over and above regular levels of compensation, the 2018
revenue was shared through Christmas bonuses and 401k
contributions.
• In 2018, we put into motion the steps to establish an
Anderson Assistance Foundation. The foundation is being Gary Cornwall
designed to assist Drivers, Employees or Independent
Contractors who may need certain types of emergency ATS Heavy Haul
assistance. The Foundation’s mission statement is “Helping
people in need overcome adversity through the generous
people of Anderson Trucking Companies.” The plan is
currently awaiting IRS approval. More information will
become available in 2019, including ways for ATS personnel
to contribute above the ATS contribution to make a greater Stay in the Loop
impact to those in need at ATS.
• More than 80 ATS managers completed leadership training
in 2018. At ATS, it’s important to not only communicate
• 38 employees were recognized throughout 2018 for to our Drivers, but their families as well. While
their outstanding demonstration of our ATS values of we have implemented many ways to stay in
Integrity, Determination, Responsibility, Innovation and touch with our Drivers, whether it’s through
Excellence.
• We have not re-visited the ATS Mission Statement for some
their Qualcomm, the Driver App or a simple
time. At the heart of ATS is the achievement of our Mission, phone call, we haven’t been staying in touch
“Helping People Succeed by Delivering Worldwide with their families as often as we’d like to.
Transportation Solutions.” Over the upcoming year, I
encourage each of us to contemplate our role in “helping If you are interested in receiving future
people succeed” through our work at ATS.
• 2019 will not experience the same market opportunities as
communications from ATS beyond The Herald,
2018, but 2019 should be a “strong” year. Most economic please send your first and last name, mailing
indicators such as low unemployment, reasonable interest address and email address to TheHerald@
rates, a strong but volatile stock market and strong atsinc.com. Please only share the information
corporate earnings point toward another good year in you are comfortable providing.
transportation. Turmoil on the political scene is expected to
continue and may have some effect on the economy as a
whole. Thank you for being a part of the extended
ATS family!
Thank you again for your hard work and contributions to ATS!
What driving habits should I be
Q&A practicing to save a life?
While there is not one clear-cut habit that leads to accidents, numerous
With Scott studies have shown high speeds and following too close tend to result
Anderson in a higher number of crashes. I ask not only our Drivers, but all of our
Employees to drive with the ATS Values in mind. As a Safety Driven
organization, it is important for us to be proactive on the road instead of
reactive. Be aware of your surroundings. Act as if you’re driving next to
one of your loved ones. Above all, slow down, leave space and do safe.
Do safe: More than simply being safe. Do safe involves consciously performing the actions it takes to be safe.
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 6
Reflections
The ATS Advantage
By: Jim Anderson
Consistent with our vision statement to be the most sought-after “I can honestly say that I never want to be another number for a
transportation provider in the world, Anderson Trucking Service is large company again. I had the privilege of meeting so many
becoming one of the most sought-after employment solutions for people from the head of the family, to my immediate superior, to
increasing numbers of people. What is our competitive advantage my teammates as well. I am so excited about working for
as an employer? Anderson Trucking Service. I wish the best of luck specifically to
those who trained with me.” - Nick W.
You might be surprised to hear that you, the Driver, Mechanic,
Fleet Manager, Office Worker, etc., are our competitive Comments like these are most often the rule, not the exception.
advantage. ATS Talent & Engagement Specialist, Megan M. Every week I have the privilege of telling newly recruited Drivers
explains: about the history of ATS. At the end of my presentation, I ask
them if they prefer to work for a family-owned company or a
“As a recruiter, I am often asked how we stand out against the publically-owned business. Without exception, they say, “Family
competition as employers. Other companies may have a bar on owned!” Drivers appreciate being treated not as numbers, but like
their rooftop, ping pong tables, cappuccino machines and video human beings in a tough industry with a company that maintains
games in their break rooms. Throughout my four years here, I high standards. They like the care and concern that has become
have learned that our competitive advantage is undoubtedly our the fabric and culture of ATS over the years.
people and the culture we have created.”
The following enthusiastic quotes were offered by recent new
hires when asked why they turned to ATS as their next employer.
“I really respect and trust the ATS Employees who referred me. Jim Anderson
They described a great work-life balance and a team culture that Relationships Consultant
was fun and engaging.” - Trisha H.
“Being a family-owned company and hearing the success stories
from my friends at ATS appealed to me in my search for new
career.” - Doug K.
“At ATS you are not just a number. I love being part of a
family-owned company. Life is short; laugh and smile.” - Lori K.
“Finding a home away from home is very important. I love the
variety of responsibilities and the people I work with.” - Mindi O.
7 The Herald www.atsinc.com 1st Quarter 2019 Volume 44FF Featured Facility
ATSI Jacksonville Terminal for Charity
ATS Corporate hosts a
Casual Day for Charity each
month, giving Employees the
option to donate to wear casual attire
for the day.
The December Casual Day supported
Toys for Tots. Together, ATS and its
employees raised nearly $1,400.
The ATS International (ATSI) Jacksonville terminal may be some ATS Drivers’ best kept
secret, but we’re about to spill the beans on the warm-weather destination.
ATSI has served Puerto Rico from
Jacksonville for more than 25 years, but
until 2012 they were renting. That all
changed when they settled on the north end
ATS employees had a bonus day in
of town, nestled between U.S. Highway 17
January after a fire damaged Pleasantview
and Interstate 95.
Elementary in Sauk Rapids, MN. With the
company match, employees helped raise
The ATS-owned property is made up of 20
more than $1,200 for the school.
acres of land. It houses a facility that, while
The Jacksonville Terminal is situated between two quaint, features all the amenities, a picnic
major highways on the north end of town. area, 24-hour secure parking and its very
own fishing pond that is stocked with bass, brim, tilapia and more. ATS Drivers have
also been known to park their rigs there before heading to the port to catch a cruise
ship headed to even warmer weather in the Caribbean.
In January, ATS employees supported
It’s more than just fun and games in Junior Acheivement of The Upper
Jacksonville though. The terminal is home Midwest, raising $735.
to about 15 ATS staff members who do
everything from operate forklifts to handle
international operations. There are even
two dedicated Drivers that move loads to
and from the port and across the region.
Oftentimes, ATSI will handle incoming
international loads that become outbound During the bitter cold in the final days
loads for other ATS Drivers. Drivers also Like many other ATS Terminals, Jacksonville features of January, ATS employees supported
washers and dryers for Drivers to use. Place of Hope Ministries, located in St.
bring more than 100 loads a month into
the ATS Jacksonville terminal destined Cloud. Place of Hope opened their doors
for the Caribbean. for 24 hours a day throughout the week
to provide food and shelter for those
Any ATS Driver is welcome to rest up and who didn’t have access to any. Because
utilize the Drivers Lounge with washers of the unplanned financial impact on
and dryers or get much-needed trailer the organization, ATS felt the need to
maintenance done in one of the two bays help. Over the three days, ATS and its
on-site. Otherwise if Drivers are in the area employees raised $1,926.
and need a little R&R, park your truck and
find the next seven-day cruise headed for Thank you for supporting the ATS
the Bahamas. The fishing pond at the terminal is stocked with
several varieties of fish.
Casual Day for Charity!
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 8DRIVERS IN THE SPOTLIGHT
By: Dottie S.
Safety is a complete understanding of the task at hand and the knowledge of every step that must be taken. Safety is good judgment,
sound preparation for unexpected situations, the ability to be alert in the midst of routine and unwillingness to rely on luck. Safety is
consideration for the family that needs you, the customers who depend on you, the company that employs you and you, yourself.
Safety is not a “one and done” thought process; it is following the rules every single second, on every single job. Here are Drivers that
we’d like to recognize for their execution of safety and advice for other ATS Drivers and Lease Operators.
ATS, Inc./Vans
“I always put safety first because, as Drivers, we have the public to think
about. I am always mindful of what and who is behind, next to or in front
of me and maintain plenty of stopping distance. Accidents distress me
because they don’t need to happen. If I drive by an accident, I analyze
them to determine how it could’ve been avoided. There are rewards for
driving safely for myself, the company and other Drivers on the road.”
Jesse H.
Fleet Manager: Madeline K.
ATS Specialized
“Safety to us is the number one priority from doing pre and post-trip
inspections to delivering a well-secured load to our customers. But one
thing most important to us is knowing that by being extra safe, not only do
we get home to our family, but so does everyone else we come across on
the road.”
Trevor and Tami S.
Fleet Manager: Vicki R.
ATS Heavy Haul
“Patience is my key to success in safety. Making quick decisions can lead
to disastrous consequences. Plan ahead and execute your plan. When
everything goes wrong, slow down and think of a way to correct the
problem at hand.”
Ryan L.
Fleet Manager: John S.
9 The Herald www.atsinc.com 1st Quarter 2019 Volume 44Wellness & Well-being
Quarterly Wellness Highlights
Start off 2019 on a good foot
Stay in touch with
family on the road
Long distance work does not always
lead to a healthy family life. It is so easy
to come home after weeks on the road
Nutrition Essentials: Do you need more of these? and either vegetate or be so involved with
Did you know the body requires more than 30 essential nutrients for good health? household chores that you could neglect
If you are eating a wide variety of mostly whole, unprocessed foods, you are probably your family. One way to connect with your
getting all of the nutrients you need. But even with a great diet, studies show Americans family while at home is share stories of
don’t get enough of several nutrients. your travels and pictures you take along
the way.
Vitamin D: This hormone is essential for bone health, immunity, nerves and
muscles and may help protect against cancer. But it’s found in very few Tell your children in advance where you will
foods. Sources include fatty fish (such as salmon and trout), eggs be driving. Have them look up the history
and fortified milk. Vitamin D is naturally formed in the body when of a couple of places. Then you can take
the skin is exposed to the sun. Supplements are recommended for pictures of those areas you have them
most adults, especially those in cool climates where there’s less daily doing research on. When you return home,
sunlight. Aim for 600 IU to 800 IU per day. set aside time, at least an hour, and have
the children tell you all they learned and
Magnesium: This mineral helps regulate muscle and nerve function and helps make then you, in turn, share the pictures you
protein and bone. People likely to have magnesium deficiency include older adults or took. It will be a learning experience for
those with celiac disease, Crohn’s Disease or type 2 diabetes. Good magnesium them, and you can bond while you do it.
sources include beans, nuts, seeds, whole grains, leafy greens, milk and yogurt. Adults
need 300 mg to 420 mg daily. Get an audiobook for yourself and the
same paper book for your spouse. When
Calcium: It’s vital for bone health and for releasing the hormones you talk together on the phone or Skype,
and enzymes needed for many body functions. Children aged 9 to you can share what you liked most about
18 tend to not get enough, especially when they replace milk with the book. You might find you have even
soft drinks. Many women older than 50 also may not get enough. more in common than you ever realized.
Calcium sources include milk, cheese, yogurt, leafy greens, canned
salmon, sardines and fortified beverages (e.g., almond milk). Adults
need 1,000 mg to 1,200 mg per day.
Note: Supplement amounts depend on age and gender. Log in at www.bebetterhealth.net
If you need login assistance, contact the support desk at 866-748-0957
Five ways to foil sleep thieves or supportbbh@ebix.com
Avoid these sneaky sleep robbers:
These articles are intended for informational purposes only and are not intended to be exhaustive, nor should any discussion or
opinions be construed as professional advice. Readers should contact a health professional for appropriate advice.
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 10NEWS
New Settlement Statement
Has Arrived
You’ve been asking for years and now the changes to the Driver Settlement Statement
ATS PHOTO
have arrived. ATS Company Drivers and Contractors have a brand new looking CONTEST
statement designed to make everyone’s lives easier.
The biggest changes to the statement simply make it easier to read. It’s broken down
into seven clearly labeled categories and includes year-to-date earnings, something We’re looking for new photos to be
Drivers have been asking for years. This was designed to help Drivers complete their used on our website and in corporate
resources and advertising.
quarterly and semi-annual taxes much easier.
Transparency is always a top priority at ATS, especially when it comes to helping PRIZES:
Drivers know where they stand financially. So at the top of the new settlement statement, 1st = $150.00
Drivers will see their “Settlement Recap,” which tells them exactly what’s going into 2nd = $100.00
their bank account. 3rd & 4th = $75.00
5th & 6th = $50.00
While the new design was created to help make the statement easier to read and 7th & 8th = $25.00
eliminate the need for a calculator, if you are having troubles adjusting, please refer to Details & Rules:
the Drivers App or contact your Fleet Manager with any questions.
• Photos must include the entire
ATS truck and load from any
ATS division.
• High resolution digital photos are
preferred (300+ pixels). Please send
as an email attachment.
• Photos may include standard truck
shots or action photos.
• All photos submitted will be
considered.
• Contest is open to all ATS
Employees, Drivers and
Contractors.
• Pilot car photos are now included in
this contest.
SEND YOUR PHOTOS TO:
photos@atsinc.com and/or
Anderson Trucking Service, Inc.
Attn: Photo Contest
PO Box 1377
NEWS St. Cloud, MN 56302-1377
Keep Referring Customers ATS will judge the photos and award decisions
Thank you to all the Drivers who have been referring customers since the program will be final. By submitting your photo, you are
acknowledging that you are the sole owner of
launched a few years ago. We want to urge Drivers to continue referring quality the image(s) and the image(s) is/are free from
customers, which leads to more quality loads with customers they enjoy working with. any copyrights. You are also granting ATS
permission to use the image in internal and
external communications and marketing
To refer a new customer, use the ATS Driver App and touch the “Referral” button on the materials. Photos submitted will become
property of ATS for unrestricted use and will not
home page, choose “Cust.” and fill out the form or choose Macro 6 on your Qualcomm. be returned. ATS reserves the right to
discontinue or modify the contest at any time.
The lead is then routed to sales to be vetted. Within the first six months after the referral
was submitted, the Driver will earn $250 after the first completed load. Within that same
six months, the Driver will earn an additional $250 after the 15th completed load.
11 The Herald www.atsinc.com 1st Quarter 2019 Volume 44NEWS
ATS Helps Get Vet Treated READ ME
& WIN
The "Read Me and Win" Contest is
open to ATS Employees and
Contractors.
Correct entries will receive one of
the new ATS Logo caps (pictured
ATS Pilots Ryan W. (pictured left) and Dave C. (pictured right) helped fly a U.S. Marine Corps Veteran above) or a similar style cap.
and his wife to Milwaukee for treatment. Contestants are only eligible to win
once every six months.
Many Veterans return from combat with mental and physical injuries, leading to years of Contest Questions
treatment and hospitalization. For some of those Veterans, that means traveling
thousands of miles to find a place that fits their treatment needs. Veterans Airlift 1. What are the three payout
Command (VAC) is an organization whose mission is to get those Veterans to where amounts in the updated Driver
they need to be without having to worry about airfare and the cost associated with it. Referral program?
Each year, ATS donates a flight to VAC to help them serve their mission. Last November, 2. How many employees were
ATS helped get a U.S. Marine Corps Sergeant from his home in Oregon to Milwaukee. recognized throughout
The Sergeant injured his ankle after falling in a hole during a night foot patrol mission. 2018 for their outstanding
That injury caused his ankle to become weak, causing severe pain throughout the demonstration of ATS values?
remainder of his deployment. To help with the pain, he received an Intrepid Dynamic
Exoskeletal Orthosis (IDEO) brace. Unfortunately, that brace led to him experiencing pain 3. Approximately how many loads
in his neck and arms. do Drivers bring into the ATS
Jacksonville terminal each
With the flight ATS provided, the Marine Corps Sergeant and his wife traveled to month?
Milwaukee to prepare for a future neck surgery. He met with a team of doctors to
identify what the problem was and prepare for the procedure.
Good Luck! The answers can be
“It’s one of the most rewarding trips I get to do each year,” said ATS Pilot, Dave C. “It’s
found within the articles of this
an honor to be able to provide support to a Veteran after all the sacrifices they’ve made edition of The Herald.
for our country.”
Send your answers to:
ATS has been providing flight services to VAC for more than five years. Anderson Trucking Service, Inc.
Attn: Read Me and Win Contest
“Since I am a Veteran, I feel it is an important part of our values and culture to support PO Box 1377
our Veterans as much as possible,” said ATS CEO, Rollie Anderson. “It is our privilege to St. Cloud, MN 56302-1377
be able to partipate in this program.”
OR email your answers to:
TheHerald@atsinc.com. Remember to
To find out more about how you can support VAC, visit veteransairlift.org.
include your name, truck number, and
division (if applicable) in the email.
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 12Drivers, Dining and Dialogue
Answers to Frequently Asked Questions at Weekly Driver Lunch Meetings
What changes can we expect in the new 2020 tractors? currently being built to add to the six already running in the fleet.
ATS, Inc. and Specialized will stick with the three makes and While the trailers themselves won’t be new, 15 blade trailers
models that have been in the fleet for a few years, the Freightliner already in the ATS fleet will be getting hydraulic kickstands added
New Cascadia, Volvo VN860 and the Peterbilt 579. When it to them. The kickstands help build an arch in the trailer with no
comes to the Freightliner and Volvo models, Drivers will need for a forklift to help.
continue to see the features they have enjoyed in the past, Why do features change in ATS-owned trailers?
including the lounge sleeper in the VN860 and 1,500 watt The simple answer is features change because the type of freight
inverters in all models. ATS Drivers haul changes. It is important for ATS trailers to not
only be able to fit the freight on them, but be able to secure that
The Peterbilt freight properly.
models will have
a few changes in Because the people ordering the new equipment don’t use it,
2020. First, the new it’s important for Drivers to share their feedback on what features
Peterbilt 579 models are working and what
ATS purchases will features should
all be automated change. Most of the
transmission. While feature
part of that has to enhancements seen
do with the changing on trailers are from
The Volvo VN860 model will continue to feature transmission options, Driver feedback.
the lounge sleeper.
many Drivers who are Manufacturers build
hesitant to go away from a manual transmission get into a truck trailers based on
with automated transmission and say they would never go back. what they are asked
Several 579 UltraLoft models will also be purchased for the ATS, to build, so without
Inc., company fleet and 25 of the new Peterbilt models on the Driver feedback, they Sliding D rings are an example of a feature
Specialized company fleet will feature a Cummins ISX15 engine. will continue building implemented after Driver feedback.
what has been asked of them in the past.
On the Heavy Haul and International fleets, Drivers will continue
to see the Peterbilt 567 line and Heavy Haul will also feature the While the vast majority of the time only new trailers will come
Freightliner 122SD. out with new features, sometimes a feature change is important
What new trailers can we expect to see? enough or cost-effective enough to retrofit old trailers with, as is
Five Heavy Haul trailers with the hydraulic booster feature are the case with the 15 blade trailers. However, most of the time a
trailer will leave the ATS fleet before it gets
a new feature.
ATS Driver Meal Deal What is the life cycle of an ATS trailer?
ATS trailers have a life cycle of roughly
STOP IN TODAY AT 11.5 years. ATS is fortunate to have twice
TA TRUCK SERVICE FOR A as many trailers on the flatbed fleet as they
do tractors. That means Drivers don’t haul
TRAI SERVICE the same trailer every day and oftentimes
WITH DOT INSPECTION® the trailers vary in age by several years.
AND GET A
$10 OFF
While ATS reviews every feature idea that
comes through, not every idea will make
h
e throug it onto a trailer. If they do make it onto a
availabl 31, 2019 FULL SERVICE RESTAURANT trailer, Drivers may not see that feature
r
Decembe CERTIFICATE implemented for years if the newer
trailer doesn’t often get hooked up to
their tractor.
ATS asks Drivers to continue providing
feedback on feature changes that will not
only make their jobs easier, but make their
jobs safer and their loads safer heading
down the road.
13 The Herald www.atsinc.com 1st Quarter 2019 Volume 44
Anderson Trucking Service is committed to yourWhat’s New at the Shop
Customer Service Focus in St. Cloud
ATS East Shop Manager Jason T. fills in at the Safety Lane Shack to Jason learns what Driver Steve R. is experiencing with his truck.
ensure someone is there to greet Drivers as they enter the Safety Lane.
Maintenance facilities are a neccessary stop for ATS Drivers if they want their tractors
and trailers working properly. With the changes being made at the St. Cloud East
Shop, they’re hoping it becomes a place Drivers enjoy going.
While it will always be a maintenance facility at its core, the St. Cloud shop is putting
a major emphasis on customer service and communication to improve the Driver
experience. To help with that, they have added two new Supervisors to the team, one
in the tractor shop with a background in customer service, the other to work in the
Safety Lane Shack at night, which used to be unstaffed after first shift ended.
After Jason learns what Steve is dealing with, he On top of adding an additional person to work the Safety Lane Shack, they are
enters it into the system so service leaders know working on improving the Driver experience as they enter the Safety Lane. Staff will
what to expect. now be taking down the information Drivers provide them, enter it into the system and
print invoices if requested. They will also talk through the Drivers’ concerns to make
NEWS sure they understand exactly what needs to be fixed. That way they can communicate
it clearly with the service leaders.
Road Service
The communication improvements don’t stop after the truck has left the Safety Lane.
Update Maintenance workers will be calling Drivers with updates, including when they expect
The last few months have been the problem to be solved. The goal is to provide Drivers the information they need as
challenging for the Road Service soon as possible rather than last-minute so they have time to get the accommodations
department. We are currently they need for the night if necessary.
experiencing a staffing shortage and
working hard to get back to full speed. When the work is done, Drivers will be asked to take a survey on their experience.
Our Drivers, no doubt, have noticed They are invited to fill out that survey every time, no matter how their experience was.
longer than usual wait times on the phone. The goal of the surveys is to provide Technicians information on what they did right
We are utilizing help from inside ATS to and what could be improved upon. With Drivers’ feedback, Shop Employees will
bridge that gap, including getting help know where to dedicate their time and energy to continue making the Driver
from Technicians at ATS East to help with experience better.
updates and approvals. This allows the
core group of Fleet Maintenance
Coordinators to focus on incoming work. Road Calls Presented Calls Handled Calls Abandoned Work Orders
Our goal is to quickly increase our Service Total Avg Queue Time Total Avg Handle Time Total Avg Queue Time Created
service level to standards you have come 10/2018 5,251 4:04 3,975 5:29 1,274 2:33 2,427
to expect, and more.
11/2018 4,648 3:39 3,559 6:12 1,088 2:20 2,127
Again, we appreciate everyone’s 12/2018 3,970 3:12 3,081 6:13 888 2:04 1,738
patience while we work to fill positions and Q4/2018 13,869 3:38 10,615 5:58 3,250 6:57 6,292
strengthen the Road Service team.
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 14DP Department Profile
Flatbed/Specialized Sales
Changes centered on a new sales model have been made to That’s where the new sales model comes in. Customer Service
the ATS Flatbed/Specialized Sales Team to help reduce cost and Representatives are now known as Account Representatives.
improve the customer and Driver experience. The title change creates more ownership of accounts with current
customers and allows Sales Representatives to focus on new
In the traditional model they used in the past, the team was made opportunities. These changes should ultimately lead to more
up of 11 Sales Representatives, four that handled corporate business for ATS.
accounts and seven that handled regional accounts. This model
was created before a lot of today’s technology existed and There are now six “silos” on the Flatbed/Specialized Sales
involved a lot of costly travel for sales staff. To help reduce the Team. Each of those silos includes a Sales & Service Manager,
amount of travel, many Sales Representatives lived in the area one Sales Representative and Account Representatives. They
their accounts were located. Ultimately, there proved to be a are all responsible for a select number of accounts, which
disconnect between the ATS corporate goals and what the sales helps accomplish several things. It allows Account and Sales
staff were trying to accomplish in the field. Representatives to work together as a team to find more
customers, helps the people in each silo to become an expert in
The customers’ needs have changed over the years as well. the areas their customers operate and also helps create a more
Traditionally, most shippers had a Traffic Manager who routed personal experience for ATS customers.
freight into and out of their respective facilities and it was very
beneficial to meet with existing customers regularly. Many From a Driver’s perspective, the result will be better paying loads,
customers have since moved to a centralized transportation improved communication with Fleet Managers and more freight
model utilizing third part labor companies or even their own options to get them home regularly.
Transportation Management System. With this shift, sales staff
began to focus more on targeting new business, specific projects Sales and Account Representatives will continue to work hard for
and large, complex customers. Drivers. The new model will continue to be adjusted as needed to
achieve the best results possible.
15 The Herald www.atsinc.com 1st Quarter 2019 Volume 44#WeAreATS PHOTO CONTEST
Grand Prize Winners
Congratulations to our three #WeAreATS Photo Contest Grand Prize winners! Caitlin S. (St. Cloud), Mark R. (St. Cloud) and Kyle M.
(St. Louis Park) each received a $50, $75 and $100 gift card respectively.
The #WeAreATS Photo Contest is relaunching in 2019 with updated rules to accomodate people’s social media privacy settings.
While we’d still love for you to share your great photos on your favorite social media platforms, in order to be entered into the contest,
please send your pictures to photos@atsinc.com with the subject line, “#WeAreATS Photo Contest.”
To learn more about the updated rules and prizes, visit the ATS Intranet.
Thank you to everyone who participated in the past and we look forward to all the great pictures in 2019!
1st Place: ($100)
Kyle M.
2nd Place: ($75)
Mark R.
3rd Place: ($50)
Caitlin S.
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 16PHOTO CONTEST: 4th QUARTER WINNERS
1st Place: ($150)
William K. #11595
2nd Place: ($100)
Victor F. #82962
3rd Place: ($75)
Sam M.
4th Place: ($75)
Jerry S. #16228
17 The Herald www.atsinc.com 1st Quarter 2019 Volume 44PHOTO CONTEST: 4th QUARTER WINNERS
5th Place: ($50)
Martin G. #76175
6th Place: ($50)
Daniel M. #82930
7th Place: ($25)
Dominique P. #82999
8th Place: ($25)
Scott V. #72858
The Escort Photo Contest has been combined with
the ATS Photo Contest. Escorts are encouraged
to send in photos when they have an eye-catching
display of their vehicle with an ATS delivery.
The Herald www.atsinc.com 1st Quarter 2019 Volume 44 18DRIVER
REFERRAL
PROGRAM 2.0
How does it work?
More Referrals = More Cash in YOUR Pocket!
Effective through December 31, 2019, refer qualified
Drivers to ATS & earn more CA$H than ever before!
What are the Rewards?
Increased cash payouts!
NEW Full payout will be received in 30 days!
$1,000
First Qualified Hire*
$
1,500
Second Qualified Hire*
$2,000
Each Additional
Qualified Hire*
How do I submit Referrals?
There are 3 convenient ways to refer qualified Drivers:
1. BEST OPTION: Use the ATS Driver App.
2. Use Qualcomm Macro 63.
3. Call the Recruiter on your Driver referral business card.
*Qualified Referrals must have a Class A CDL, with at least eight months of recent OTR experience for a company
position or 12 continuous months for leasing. You must be a current ATS Driver to participate in the program.
Payout details: First half of payout is received upon referred Driver completing orientation.
Second half of payout is then received after Driver completes 30 days. Program resets at the end of each calendar
year. Only one jacket may be received per year.You can also read
