QUALITY INSTRUCTION MANUAL - Renault-Nissan

QUALITY INSTRUCTION MANUAL - Renault-Nissan
QUALITY INSTRUCTION MANUAL
       Renault-Nissan
           Europe




     Quality Instruction Manual for Distribution Renault-Nissan Europe
                                  V1 2011
               RPIF SLRSC 2010 0150 MIQ Alliance EUROPE

                                    1
QUALITY INSTRUCTION MANUAL - Renault-Nissan
QUALITY INSTRUCTION MANUAL FOR DISTRIBUTION
 Renault-Nissan Alliance
 V1 2011




From leaving the factory
To arrival at the Dealer




              Quality Instruction Manual for Distribution Renault-Nissan Europe
                                           V1 2011
                        RPIF SLRSC 2010 0150 MIQ Alliance EUROPE

                                             2
QUALITY INSTRUCTION MANUAL - Renault-Nissan
Quality Instruction Manual for Distribution Renault-Nissan Europe
                             V1 2011
          RPIF SLRSC 2010 0150 MIQ Alliance EUROPE

                               3
QUALITY INSTRUCTION MANUAL - Renault-Nissan
Quality Instruction Manual for Distribution Renault-Nissan Europe
                             V1 2011
          RPIF SLRSC 2010 0150 MIQ Alliance EUROPE

                               4
QUALITY INSTRUCTION MANUAL - Renault-Nissan
CONTENTS
I. VEHICLE HANDOVER UPON LEAVING THE FACTORY..................................... 8
  A. VEHICLE PROTECTION FOR TRANSPORT ...................................................................................................... 9
     1.   Packaging codes table (Codes used only for Renault cars) ............................................... 9
     2.   RENAULT Packaging codes ............................................................................................. 10
     3.   NISSAN Packaging codes................................................................................................. 10
  B. PREVENTING PARTS FROM GOING MISSING................................................................................................ 11
  C. INSPECTION AND TRANSFER OF RESPONSIBILITY (RENAULT-DACIA CARS ONLY).................................... 14
     1.   Standard condition of vehicle for FACTORY GATE OUT .............................................. 14
     2.   Inspection and transfer of responsibility ........................................................................ 15
     3.   Repair of damaged vehicles on dispatch-delivery (CLE) .............................................. 15
II. DISPATCH-DELIVERY (CLE), SPLITTING (CECL) AND IMPORT CENTRE
(CIM) – STORAGE AND PORT TRANSIT AREAS ................................................. 17
  A. VEHICLE STORAGE (1.) ........................................................................................................................... 18
     1.   Storage area ....................................................................................................................... 18
     2.   Parking in square bays, herringbone bays and bumper to bumper ............................ 19
     3.   Loading / unloading area .................................................................................................. 21
     4.   General rules for NV storage ............................................................................................ 22
           Position of gear stick ......................................................................................................................................... 22
           Handbrake control .............................................................................................................................................. 22
           Interior of vehicles in the storage area.......................................................................................................... 22
           Windows, roof tops and convertible .............................................................................................................. 23
           Lighting and signalling ...................................................................................................................................... 23
           Chalk markings.................................................................................................................................................... 23
           Battery disconnection on the centre (for Renault-Dacia concerned vehicles only) .......................... 23
           Fuel flap................................................................................................................................................................. 24
      5.        General rules for NV storage under extreme cold conditions ...................................... 24
           Storage area ......................................................................................................................................................... 24
           Snow removal from roadways ......................................................................................................................... 25
           Windscreen and headlamp washer fluid ....................................................................................................... 25
           Wiper blades......................................................................................................................................................... 25
           Transfer of responsibility for snowed-covered vehicles (Renault only) ............................................... 26
     6.   Maintenance operations for RENAULT vehicles in storage (for centres doing this
     service) ........................................................................................................................................ 27
  B. HANDLING VEHICLES 1. .......................................................................................................................... 28
     1.   Moving vehicles ................................................................................................................. 28
           Electrical, mechanical failures, etc................................................................................................................. 28
           Starting the vehicle............................................................................................................................................. 28
           Clothing and attitude of jockeys ..................................................................................................................... 29
           Manual gearbox ................................................................................................................................................... 30
     2.   Positioning and immobilization of vehicles.................................................................... 30
  C. WORKSHOP................................................................................................................................................. 32
  D. RISKS PREVENTION..................................................................................................................................... 33
III. TRANSPORTING NEW VEHICLES ................................................................... 34
  A. GENERAL INSTRUCTIONS ........................................................................................................................... 35
     1.  Vehicle cleanliness (1.)................................................................................................... 35
     2.  Batteries.............................................................................................................................. 35
     3.  Manual gearbox ................................................................................................................. 36
     4.  Clothing and attitude of the staff (jockeys, drivers…)................................................... 36
     5.  Washing of transit vehicles .............................................................................................. 36
  B. ROAD TRANSPORT ...................................................................................................................................... 40
     1.  Driver, means of transport and equipment (1.)............................................................ 40
           Clothing and attitude of driver......................................................................................................................... 40
           General condition of trucks and trailers ....................................................................................................... 40
           Equipment............................................................................................................................................................. 40
      2.        Loading – unloading, stowage (1.)................................................................................ 41


                            Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                         V1 2011
                                                RPIF SLRSC 2010 0150 MIQ Alliance EUROPE

                                                                                        5
QUALITY INSTRUCTION MANUAL - Renault-Nissan
Loading/unloading angle .................................................................................................................................. 41
            Height, length and weight of the load ............................................................................................................ 41
            Opening door ....................................................................................................................................................... 42
            Position of vehicles on the load ...................................................................................................................... 42
            Stowage................................................................................................................................................................. 43
   C. SEA TRANSPORT ......................................................................................................................................... 46
      1.   Jockeys, means of transport and equipment (1.) ........................................................ 46
            1.1.          Clothing and attitude of jockeys ..................................................................................................... 46
            1.2.          General condition of ramps and gangways.................................................................................. 46
            1.3.          General condition of decks and holds ........................................................................................... 46
            1.4.          Equipment ............................................................................................................................................. 47
       2.       Loading – unloading, stowage (1.et 2.)......................................................................... 48
            2.1.          Loading - Unloading ........................................................................................................................... 48
            2.2.          Stowage ................................................................................................................................................. 49
   D. RIVER TRANSPORT ..................................................................................................................................... 54
      1.   Jockeys, means of transport and equipment (1.) ........................................................ 54
            Clothing and attitude of jockeys ..................................................................................................................... 54
            General condition of ramps and gangways.................................................................................................. 54
            General conditions of barges........................................................................................................................... 54
       2.       Loading – unloading, stowage (2.)................................................................................ 54
            Loading - unloading ........................................................................................................................................... 54
            Stowage................................................................................................................................................................. 55
   E. RAIL TRANSPORT ........................................................................................................................................ 56
      1.   Jockeys, means of transport and equipment (1.) ........................................................ 56
            Clothing and attitude of jockeys ..................................................................................................................... 56
            General condition of loading ramps and mobile bridges ......................................................................... 56
            General condition of rail cars and equipment ............................................................................................. 56
       2.       Loading – unloading, stowage (1. et 2.)........................................................................ 57
            Loading - unloading ........................................................................................................................................... 57
            Stowage................................................................................................................................................................. 59

IV. HANDOVER AND TRANSFER OF RESPONSIBILITY – HANDLING FAULTS
AND REPAIRS ........................................................................................................ 61
   A. HANDOVER AND TRANSFER OF RESPONSIBILITY ...................................................................................... 62
      1.   Vehicle inspection ............................................................................................................. 62
      Flash AVES (Alliance Vehicle Evaluation Standard) inspection method ............................. 62
      2.   Transfer of responsibility : Damage handling ................................................................ 62
      3.   Reform procedure (only for Renault)............................................................................... 63
   B. HANDLING FAULTS AND INCIDENTS ............................................................................................................ 65
      1.   Vehicle repair on the storage area (damage or quality block) ...................................... 65
      2.   Typology of repairs and handover................................................................................... 65
      3.   Workshop, equipment and operators (1.)..................................................................... 66
      4.   Battery chargers and certified boosters (1.) ................................................................ 68
V. NEW VEHICLE PREPARATION ......................................................................... 71
   A. GENERAL CONDITION OF THE WORKSHOP AND EQUIPMENT – OPERATOR CLOTHING (1 ET 2.)........... 72
   B. REMOVING VEHICLE PROTECTIONS (1.) (RENAULT ONLY).................................................................... 73
   C. NV PREPARATION RANGE FOR RENAULT CARS .................................................................................... 74
VI. QUALITY ASSURANCE FOR TECHNICAL SERVICES ................................... 75
VII. INDICATORS AND TRACEABILITY................................................................. 77
   A. INDICATORS TO BE PROVIDED ON A MONTHLY BASIS BY THE LOGISTICS PROVIDER TO THE RENAULT
   AND NISSAN (1.)......................................................................................................................................... 78
   B. INDICATORS AND TRACEABILITY (REQUESTED FOR AUDITS OR SURVEYS) .............................................. 79
LIST OF TERMS ...................................................................................................... 80




                             Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                          V1 2011
                                                 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE

                                                                                        6
QUALITY INSTRUCTION MANUAL - Renault-Nissan
INTRODUCTION
                                TO THE
              RENAULT-NISSAN QUALITY INSTRUCTION MANUAL
                                        Version 1 – 2011


This page must be completed, dated, signed and sent back by fax by the person responsible for
the diffusion of the Quality Instruction Manual to the RENAULT and NISSAN:

                                    Ms Claudine SERVANT
                                     +33 (0)1 76 89 07 72
                                            DQSC

Company:
Site:

Manager name:
Role:

Telephone number:
Mobile number:

Email :

Person to contact in the event of absence :
Telephone number:



In the event of a change in management, please inform us and send back this document by fax
to the same number above with the new contact details.



The Quality Instruction Manual must be understood by the Quality manager and by the
operational team who are responsible for the RENAULT–DACIA-SAMSUNG–NISSAN vehicles.




   Date:                                            Signature:




                 Quality Instruction Manual for Distribution Renault-Nissan Europe
                                              V1 2011
                           RPIF SLRSC 2010 0150 MIQ Alliance EUROPE

                                                7
QUALITY INSTRUCTION MANUAL - Renault-Nissan
I. Vehicle handover upon leaving the factory




          Quality Instruction Manual for Distribution Renault-Nissan Europe
                                       V1 2011
                      RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                         8
QUALITY INSTRUCTION MANUAL - Renault-Nissan
I.        Vehicle handover upon leaving the factory
                                                A. Vehicle protection for transport

         1. Packaging codes table (Codes used only for Renault cars)

   > All RENAULT-NISSAN vehicles are equipped with various protections whose purpose is to guard against
   any risk of damage to its vehicles during distribution.

   > The protection range of RENAULT-NISSAN New Vehicles comprises of the following protections:

                                                                                                                         Renault’s Packaging Codes
Outside protections                                                                                                      0       4        2      5
                                         Protects vehicle A and vehicle B during the
  Driver’s door
                                         opening of the vehicle A’s door                                B          A     x       x       x      x

  Front bumper
                                         Protects the bumper in the event of contact at
 (+rear bumper if
      needs)
                                         a low speed with another RENAULT vehicle
                                                                                                       B          A      x       x       x      x
Inside protections                                                                                                       0        4       2      5

    Floor mat
    protection
                                         Adhesive plastic film protecting the vehicle’s carpet from stains               x       x       x      x

Driver’s seat cover                      Plastic cover protecting the driver’s seat from stains                          x       x       x      x
 Outside door sill                       Paint Guard Film (PGF) protecting from stains and scratches when
   protection                            getting into/off the vehicle                                                    x       x       x      x
 Bottom of door                          Plastic film protecting the door’s trim from stains when getting into/off the
   protection                            vehicle                                                                         x       x       x      x

  Inside door sill
    protection
                                         Plastic film protection from stains when getting into/off the vehicle           x       x       x      x

  Steering wheel                         Adhesive plastic film protecting the steering wheel from stains and
    protection                           scratches                                                                                       x      x
Bodywork Protection                                                                                                      0        4       2      5
    Copolymer         Thin layer of copolymer (between 3 and 5 µm) on the horizontal painted surface: protects
                      from pollution, chemical pollution (bird excrement, light fall-out of catenaries,…)                        x

                                         Paint Guard Film on the horizontal painted surface (driving hood + roof +
 Paint Guard Film                        trunk lid / tailgate) : protects from pollution, chemical pollution (bird                       x
                                         excrement, light fall-out of catenaries, …)


                                         Complete protection cover of the vehicle with an access to the engine,
      Cover                              driver’s compartment and petrol tank flap: protects from pollution,                                    x
                                         chemical and physical pollution, bad weather.



   Î Remark: For Nissan cars, the level of protection is linked to the car model.




                               Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                            V1 2011
                                               RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
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QUALITY INSTRUCTION MANUAL - Renault-Nissan
2. RENAULT Packaging codes

> The vehicle leaves the factory in 100% compliance to its packaging code.

> The packaging code defines the protections that must be present on the vehicle during its distribution in
accordance with the transport used.
> The presented document details the 4 packaging codes applicable to RENAULT vehicles.

> Packaging code 0 corresponds to the RENAULT standard: all RENAULT vehicles (including Dacia and
RSM) must have as a minimum requirement the protections prescribed by packaging code 0.

> The packaging code is documented on the delivery order that is printed in the factory and placed in the
vehicle (see below).




> The protections must be present on the vehicles and correctly positioned, otherwise they do not fulfil their
purpose 1.




                   1. Document – position of protective foam on the entire RENAULT range



Integration         Logistics service providers, operators responsible for inspection




    3. NISSAN Packaging codes

If needed, Nissan protects their vehicles with PGF or full cover equivalent to Packaging code N°2 or N°5 by
Renault.
Î Nissan do not use Copolymer protection.




                     Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                  V1 2011
                                  RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                                      10
I.       Vehicle handover upon leaving the factory
                                     B. Preventing parts from going missing

   > The equipment sheet used on Renault-Dacia cars includes all the "Loose" equipment (i.e.: equipment that
   is easily removed) to be found in a vehicle.

   > It constitutes a compliance element of the Renault-Dacia vehicle: no vehicle should leave the factory
   without a sheet or with a non-compliant equipment sheet


   > Sheet presentation for RENAULT-DACIA cars 1. :



   Location of                                                                                      Date of
 vehicle VIN No.                                                                                    printing




   Pictogram or
   photo of the
    equipment
    concerned
                                                                                                   Description in
                                                                                                French and English

 Box completed in
  the factory with a
coefficient when the
 equipment is to be
found in the vehicle




                                                                                                     Limited
                                                                                                   edition box




   > Coefficients are entered in the box when the corresponding equipment is to be found in the vehicle 2.




                            Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                         V1 2011
                                        RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                                           11
> The sheet must be used for each transfer of responsibility along the distribution process in order to check
the presence of all the Loose accessories in the vehicle. In addition to the date of printing (usable as origin
date for the calculation of the long storage maintenance because assimilated to the FACTORY GATE OUT
(END OF FACTORY RESPONSABILITY)), it contains the vehicle VIN (in plain language + bar code), usable
to identify the vehicle in the supply chain.

> The sheet is produced in the factory and placed in the vehicle. Without exception, it has to be stuck by the
factory on the driver’s back window (inside) with a certified coloured sticky label. Any demand of infringement
by factories must be approved by (RENAULT-DACIA) . It can eventually be placed in the driver’s door
pocket for the LCV.

> It should remain in the vehicle from the time it leaves the factory until delivery to the sales outlet.

> Once outside the factory gates, it is impossible to re-edit any sheet for any part of the distribution flow. In
case of missing equipment sheet, a damage reservation should be put on the vehicle.

> A location in the vehicle is defined by RENAULT-DACIA for each Loose item.

> As far as possible, Loose equipment is grouped together in the vehicle boot. When this is not possible (for
example, with LCVs that have no trunk), (RENAULT) defines a specific location for the equipment concerned
and distributes the information by means of the downstream logistics Quality Sheet. 3.

> The two keys or the two key-cards (2-button or 3-button remotes) that come with the vehicle must be
placed in the driver’s door storage compartment of the driver's door

> When the vehicle has no driver’s door storage compartment, the two keys or two key-cards should be
placed in the central console

> Under no circumstances should the two cards or key-cards be separated from one another.

> The antenna should be wedged between the rear seats of the vehicle. In few plant the antenna will be
placed inside the sealed plastic bag together with User’ manual. When this is not possible (non-2/3 - 1/3 rear
seat, LCVs with no trunk, etc.), RENAULT defines a specific location for the equipment concerned and
distributes the information by the Downstream Logistics Quality Sheet 3.

> The Downstream Logistics Quality Sheet is produced for each new model before it goes into distribution
and details the location of each Loose item in the vehicle 3.

> In the event of absence of the equipment sheet, the receiving agent and the driver write after hearing both
parties on the reservation report the Loose equipment present during the transfer of responsibility

> The outlet’s complaint must be added with the reservation report and the technical definition of the vehicle.



> The antenna must not be mounted on the vehicle (risk of theft, risk of contact with electric wiring and
therefore of fire in the railway wagon)

> No Loose equipment should be placed on the vehicle seats




                      Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                   V1 2011
                                    RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                                        12
How to ensure the
                    Rejection of any vehicle without an equipment sheet or which does not comply with its
  standards are
                    equipment sheet
 fully respected



     
                    1. Loose equipment sheet
                    2. Explanatory document for the pictograms of the equipment sheet
                    3. Downstream Logistics Quality Sheet

   Integration      Logistics service providers, operators responsible for inspection




                    Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                 V1 2011
                                  RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                                      13
I. Vehicle handover upon leaving the factory
                 C. Inspection and transfer of responsibility (Renault-Dacia Cars only)

    1. Standard condition of vehicle for FACTORY GATE OUT

> A standard condition of the vehicle when leaving the factory (FACTORY GATE OUT) is defined 1.

> The list of points concerned by this standard condition is non-exhaustive and concerns in particular:

    • Starter batteries: the magic eye should be green, the breather pipe must be correctly connected, the
      battery cover must be removed and placed in the trunk. For vehicles equipped with “Super Sleep”
      system (preservation of battery load), the “Sleep” mode has to remain activated until the final
      preparation of vehicle.

    • Fuel: the allocation should comply with the distribution allocation defined in the document 2.

    • Tyres: the tyre pressure is 3 bars (45 PSI) for Passenger Cars (and the Kangoo Express) and 5 bars
      (75 PSI) for LCVs

    • Vehicle protections: these should be present and correctly
      positioned; the vehicle must comply with its packaging codes

    • Equipment sheet: this should be present and the vehicle should
      comply with it

    •     Vehicle cleanliness: there should be no labels on the windows and
         windscreen, no paper on the seats or the dashboard and no chalk
         markings on the windows, windscreen and bodywork of the
         vehicle.                                                              The inside of the vehicle must be
                                                                                        clean at MADU
    • Authorized means of identification of the vehicle:
       - Mirror tie
       - Labels on number plates (if they are not sticking out)
       - Use of bar codes of the Equipment Sheet (VIN of the vehicle)

> Each vehicle must comply with this standard condition before the FACTORY GATE OUT

> Upon passage through FACTORY GATE OUT, the vehicle must be clean, both inside and out




         
                       1. Standard 01-33-201 “Protection and preventive maintenance for new vehicles up
                          until delivery to the end client”
                       2. Standard 04-00-000 « Fuel allocation for vehicle distribution »

        Integration    Logistics service providers, operators responsible for inspection




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                                                   V1 2011
                                   RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
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2. Inspection and transfer of responsibility

> A crosscheck must be carried out between the factory and the first logistics service provider:
    • When the service provider is the manager of the CLE, the method to implement is the SEBR for
        RENAULT Plants 1. (Contradictory check with Flash AVES methods between Manufacturer and
        Logistics provider at the end of manufacturing line)
    • When the factory manages itself the CLE (DACIA, RSM, SOMACA, DIEPPE), the check carried out
        between the CLE and the transporter must be based on the Flash Aves method 2.

> The transfer of responsibility inspection concerns:
    •   Vehicle compliance with its equipment sheet
    •   Any non-compliances that may subsequently be ascribed to logistics

> If a vehicle is non-compliant, it should be returned to the factory for realignment; following realignment, it is
presented to the service provider for a fresh inspection.

> There must be a return circuit between the inspection area and the factory to enable the realignment of the
vehicles concerned.

> For Renault-Dacia cars, if, when submitted for the FACTORY GATE OUT, a vehicle has no equipment
sheet or if the vehicle does not comply with the sheet, the vehicle should be sent back to the factory for
realignment (re-editing the sheet or adding missing equipment).

> If the Paint Guard Film shows signs of rips or damages, it must be removed and checked by both parties.

> A check of the vehicle according to the Flash Aves method should be carried out when entering and
leaving for any transit by a transformer or a coachbuilder.

> If the transformer is situated in the neighbourhood of the factory, a new SEBR or cross-check is needed
after transformation.

> Inspection for damage is to be carried out in daylight or suitable artificial light. If night-time delivery occurs,
the inspection must be carried out the next morning before 12 o’clock.

> If the circumstances render the inspection difficult (dirt, snow, etc.), it has to be noted on the damage
reservation document.

> Hidden damage can be claimed by the receiving party after the inspection. The maximum period of time
after which such a claim is still possible should be defined in the contract with the car transporter.

> Since the PGF prevents any control of the covered parts, scratches or paint chips under the PGF are
considered to be of manufacturer responsibility, unless the PGF has been visibly damaged.




    3. Repair of damaged vehicles on dispatch-delivery (CLE)

> The factory constitutes the certified centre for carrying out all its repair and realignment operations on the
vehicles that it produces and which are situated at its CLE (Dispatch-Delivery Centre).

> A vehicle that has been in for repair should be submitted for a new inspection by the service provider
(according to the Flash AVES or SEBR method) 1 and 2.



                      Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                   V1 2011
                                     RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                                         15
How to ensure the
  standards are     Audit centre reference system – Quality committee – RENAULT DQSC audit
 fully respected



     
   Integration
                    1. SEBR
                    2. Flash AVES method

                    Body-assembly factory, operators responsible for inspection




                    Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                 V1 2011
                                  RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                                    16
II. Dispatch-Delivery (CLE), Splitting (CECL) and
Import Centre (CIM) – Storage and port transit areas




          Quality Instruction Manual for Distribution Renault-Nissan Europe
                                       V1 2011
                      RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                         17
II.     CLE, CECL and CIM – Storage and port transit areas
                                         A. Vehicle storage (1.)

    1. Storage area

> This should be asphalted or paved and well drained. It must be pot hole
free and without detrimental unevenness for the vehicles. Other surfaces
should be approved by RENAULT and NISSAN. The general condition of
the surfacing is to be inspected regularly and serviced at least once a year.

> The drainage system should be inspected and, if necessary, cleaned, at
least once a year.

> The compound must be equipped with a sufficient number of hydrants
and fire extinguishers according to the fire protections regulations of each       Surface of car park clean
country.                                                                            and correct alignment


> The storage area should be clean and there should be no debris or
obstacles likely to damage the vehicles.

> A cleaning programme should be implemented and the whole depot
should be cleaned frequently.

> The parking spaces should be marked out by lines on the ground. During
heavy snow periods, alternative marking should be employed.
                                                                                     Parking space layout
> Personal and visitor car parking must be separated from the rest of the               (square bays)
compound.

> Any superfluous equipment or material should be removed from the
storage area.

> The car park must be fenced in and equipped with permanent anti-
intruder security systems.

> Access to the compound must be restricted to the personnel and
commissioned persons by the manufacturer. Visitor’s access must be                 Correct alignment on the
subject to individual authorization.                                                       car park

>Recommendation:
During the conception or reorganisation stage of the centre, when the
establishment allows it, facilitate an establishment allowing the parking of the
vehicles to face to the prevailing wind (at least the first row of vehicles)




                     Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                  V1 2011
                                   RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                                      18
> Do not park vehicles in areas prone to flooding.


> Do not store vehicles on grassed-over, earth surfaces or on stony surfaces.


                                                                                         Vehicle kept on grass
> The centre must not have any infrastructure that may cause pollution (trees,
pillars under which the vehicles can be stored), except solar panel or hail nets
infrastructure.



> Do not place the vehicle in contact with a fence, barbed wire or vegetation
                                                                                        Grease stains on ground



    2. Parking in square bays, herringbone bays and bumper to bumper

                                              Gap between bumpers and
               Lateral gap                     with respect to any other                      Specifics
                                                       obstacle
                                             10cm in square / herringbone        The driver’s side front wheel
 This should allow the driver’s side door                bays                    must be positioned on the
 to be opened and allowing the driver to
                                                                                 painted line with the front
 pass through the door (minimum to the
                                                 30cm in a line (bumper to       bumper of the vehicle
 first notch) with no risk of contact
                                                          bumper)                perpendicular to the line
 against another vehicle or any other
                                             (in order to be able to pass        running crosswise on the
 obstacle.
                                             between vehicles for inspection)    ground.

Remark: In case of storage under solar panels (on CLE), vehicles placed near construction’s pillars might be
positioned in a different way to avoid any contact with pillar.

> Recommendations:

    • Parking in square bays:




                                                                                LV : 2,50 m
                                                                                LCV : 3 m

                                            5m                 LV : 5 m
                                                               LCV : 6 m




                     Quality Instruction Manual for Distribution Renault-Nissan Europe
                                                  V1 2011
                                   RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                                      19
• Parking in herringbone bays:
                                     LV : 9,30 m
                                     LCV : 11,45 m      4m



                   LV : 2,30 m
                   LCV : 2,80 m

                    LV : 3,25 m
                    LCV : 4 m




• Roadways for trucks:




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                                            V1 2011
                            RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
                                              20
3. Loading / unloading area

> A specific area must be dedicated to loading and                       Loading/unloading area
unloading with a defined traffic flow.
                                                                                                    One-way : 5 m
> This area must be clean (no oil or grease stains)                                                 Two-way : 7 m

and have no debris or obstacles likely to damage
the vehicles.                                                   3,50 m

                                                                                                    16,50 m
> The gaps between the vehicles parked in the
                                                                                           5m
loading line must comply with the defined standard                          45°
(see above, bumper to bumper position).
                                                                                  7,25 m
> The turning area for the lorries must be large
enough to prevent any damage to the vehicles.

> Height and length of the loading:
    • The constitution of the loading must be definitive and must comply with the entire covered route. For
       each route, the loading must be realized by applying the regulation of the country crossed the most
       restricting 2..
    • It is strictly forbidden to correct the loading after leaving the compound
    • The centre must ensure the loading plan respects the constraints of weight (number of vehicles of
       each model loaded).


> Vehicles must not be unlashed outside the loading area inside the compound




How to ensure the
                    Audit reference system for distribution centres – Quality committee
  standards are
                    Service provider internal audit
 fully respected



     
                    1. Standard 01-33-201 « Protection and preventive maintenance of NVs up until
                    delivery to the end client »
                    2. Table of dimensions in Europe
   Integration      Distribution and storage centres, jockeys




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                                                      21
4. General rules for NV storage

    Position of gear stick

                                                              Normal conditions
      Manual gearbox                                              1st gear
      Automatic gearbox                                          P position
      Sequential gearbox                                         Position 1

    Handbrake control

> This can be slackened during the storage period.
Remark: In case of a storage area with slope (declination), it might be useful to tight the handbrake.

> This must be fully on during the transportation.


    Interior of vehicles in the storage area

> The dashboard, seats and door storage areas should be free of any paper and any other objects that may
be found there.

> The sun shields should be raised

> Ventilation traps should be left open for all vehicles still stored 3 months after FACTORY GATE OUT, to
limit the temperature rising into the cockpit and the gases associated.

> The keys or key-cards should be removed from the ignition and placed in the
driver’s door storage compartment (or in the central console if there is no door
storage area). If they are linked at FACTORY GATE OUT, the link should not be
broken. Under no circumstances should they be separated from one another if
attached by a plastic cord – they can only be detached by prior order from
RENAULT and NISSAN.

> The driver’s seat should be as far back as possible (to allow access to the
next driver with no risk of damage to the vehicle). For vehicle with leather seats, avoid any contact between
front backrest and rear seat. In such case please move seat slightly forward, so that both seats are not in
contact.

> The interior protections should be in place and correctly positioned (reposition the driver’s seat covers if
necessary; the jockey should not reposition the carpet as this could dirty his hands).

> The equipment sheet must be in the vehicle. All the equipment on the sheet must be present and properly
stowed away.

> All storage positions (glove box, etc.) should be closed.




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Windows, roof tops and convertible

> These must be closed throughout the storage period.

> It is authorized to close to the first notch the hood of disconnected vehicles, except in countries prone to
sand storms (e.g., Morocco, where there is a risk of soiling the engine compartment).


    Lighting and signalling

> Internal and external lighting along with the signals of all vehicles (flasher relay, indicator lights, etc.)
should be turned off throughout the storage period.

> Roof lights are in « off » position (do not switch on when doors are open)


    Chalk markings

> There must not be chalk markings or other means on any of the vehicles’ windows, windscreens, ties,
optics and bodywork.


    Battery disconnection on the centre (for Renault-Dacia concerned vehicles only)

> Disconnection should be done correctly: the disconnected terminal should not be in contact with the
terminal pin.



> For disconnection, the operator disconnects the      terminal; the      terminal is to
be disconnected only if the   terminal is inaccessible (use of an insulating cap)




> After disconnection, ensure the terminal do not touch the closed hood.                    Insulating cap (ref :
                                                                                                  BBT 01)


                                        Batteries disconnection




              Hang the specific              Only disconnect the        Put the insulating cap on
             label on the interior              negative pole            the negative pole of the
                    mirror                                                        battery




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Batteries reconnection




                                        Push down the cable at a         Tighten the cable with a
             Remove label and
                                        maximum on the negative         torque wrench (tightening
              insulating cap
                                                pole                   torque 7 Nm except Koleos
                                                                                5.15 Nm)

> Reconnection should only be carried out using a torque wrench, in order to ensure that the terminal torque
is respected 1. and 2.

> During reconnection, the cable must be pushed down at a maximum so that you can see the pole
protruding from the cable ring.

> After reconnection, a manual inspection must be carried out; the terminal must not be able to swivel around
the terminal pin. A poorly implemented reconnection may lead to an immobilizing vehicle breakdown


NISSAN cars:

Î Batteries to be disconnected when cars are placed in storage; (procedure currently under
revision)
Î Battery maintenance program under revision


    Fuel flap

> The fuel cap and the fuel flap must be closed throughout the storage period.




    5. General rules for NV storage under extreme cold conditions
(In countries where the temperature is likely to drop below -20°C)

On top of the general storage rules described above, some specific procedures are applicable under extreme
cold storage conditions.

It is forbidden to tight the Handbrake in case of extreme cold temperatures. In case of Electrical
assisted handbrake, the supplier needs to unlock the Brake manually

    Storage area

> Snow must be removed from the storage area before parking any vehicle there.

> In addition to painted lines, poles must be implemented in the storage area to make its organization visible
even in time of snow.

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> Whenever possible, parking spaces must be oriented in such a way that windscreens benefit from a
maximum sun exposure (this makes the windscreens easier to defrost).


    Snow removal from roadways

> Rotating brushes or snow throwers are not to be used close to the cars.

> Remove the snow to allow access to the vehicles before moving them
   • Clear the roadways with snow removal equipment without risk to the vehicles (do not block the
      access to the cars by piling snow in front of the bumpers).
   • Remove the snow and ice from the vehicle exit zone with a shovel. The residual snow must neither
      touch the lower end of the bumpers nor the under body.

> Clear the roadways with appropriate equipment, from the side of the road (near the parked vehicles)
towards the middle. Then remove the snow from the middle of the roadways.

> The use of salt for slippery prevention should be an exception. In areas requiring slippery prevention, sand
may be used and in extreme cases stone chips. Used slippery prevention material must be cleaned up as
soon as the weather allows it to prevent any damage on the vehicles due to sand or stone chips projections.

> Parking bays identification and vehicle positioning in the long storage area must be done in spring or
summer, so as to secure the parking bays dimensions during the winter season.


    Windscreen and headlamp washer fluid

> The windscreen and headlamp washer fluid reservoirs shall be filled at the plant with windscreen washer
fluid complies with Specifications 41-01-003 « Windscreen washer and headlamp washer fluids – First
installation ». It shall correspond to at least 80% of the maximum filling volume of the reservoir when the
vehicle is delivered to the end customer.


    Wiper blades

> Snow and ice on the cars windows must be taken away with a soft brush (use only ice scraper with a
plastic edge).

>For Renault: Each front wiper blade shall be protected with a metal pin or a plastic block during the entire
vehicle storage period from possible sticking or permanent deformation with the windscreen or rear
windscreen (except on vehicles fitted with flat wiper blades)




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Transfer of responsibility for snowed-covered vehicles (Renault only)

> The Flash Aves method must be done on every visible parts of the vehicle (doors, wings, bumper…).
Inspection of the « Loose » equipment.

> Parts of vehicles which are not checkable are noted by the receiving part on the damage reservation
document signed by both parts.

> The receiving part has 7 days left to complain after delivery (only on non checkable parts).

> This rule applies only in case of snow. If vehicles are delivered out of time or because they are dirty, the
complaint is allowed only until the next midday.



How to ensure the
                    Audit reference system for distribution centres – Quality committee
  standards are
                    Service provider internal audit
 fully respected




     
                    1. Battery disconnection specifications
                    2. Standard 01 33 201 « Protection and preventive maintenance for new vehicles up until
                        delivery to the end client »

   Integration      Distribution and storage centres, jockeys




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6. Maintenance operations for RENAULT vehicles in storage (for centres doing this
      service)

> For Renault cars, standard operations for preventive maintenance should be carried out on vehicles in
storage according to the standard DDIV 01 33 201 () 1..

> These depend on the time that the vehicle has spent in storage since the FACTORY GATE OUT.

> The frequency of these maintenance operations is as follows:

   •   At 3 months
   •   At 6 months
   •   At 9 months
   •   At 12 months

> Specific operations are to be carried out where there are particular storage conditions ("Extreme cold"
conditions and for vehicles that have been driven on gritted roads).

> The service provider responsible for stock maintenance is obliged to contact Renault or Nissan if he
observes a fault or a problem with the vehicles being maintained.

> All maintenance operations carried out on a vehicle must be subject to monitoring (reported on the
monitoring sheet) 2.




How to ensure the
                    RENAULT-DQSC specific audit – Quality committee
  standards are
                    Service provider audit – Monitoring and traceability of operations
 fully respected



       
                    1. Standard 01 33 201 « Protection and preventive maintenance for new vehicles up until
                        delivery to the end client »
                    2. Monitoring sheet for NV maintenance operations

   Integration      Service providers in charge of maintenance operations




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II.      CLE, CECL and CIM – Storage and port transit area
                                          B. Handling vehicles 1.

    1. Moving vehicles

> Only the authorized personnel with a valid driving licence must drive the new vehicles. The validity of the
driving licence must be checked regularly, at least once a year.


                     Electrical, mechanical failures, etc.

> The jockey must immediately stop the engine if an operational fault occurs or if a strange noise is detected
when handling the vehicle.

> For Renault-Dacia, It is possible to remove a vehicle from the means of transport using a certified booster;
the battery must removed and disposed of and a new battery installed (by the logistics provider or the
nearest RENAULT outlet). If it is not possible to do it on site, a warning sheet must stay in the vehicle so as
the dealer changes it up until the delivery to the client.

> In case of battery failure on a vehicle, the transporters must inform the manufacturer about the incident.

> In the case of a breakdown (puncture, empty fuel tank, etc.), refer to part VI. B. “Handling faults and
repairs" which states how repairs are to be carried out.


> Do not start a vehicle by towing it or pushing it with another vehicle.
> Do not use the battery of a new vehicle to start another vehicle.
> Do not push-start a vehicle on a slope.
> Do not load onto any transporters a vehicle with a defective battery. Using a booster prior to shipping is
forbidden




                     Starting the vehicle

                              Actions on pedals and gear stick position for ignition
                                    Gear stick               Brake pedal               Accelerator pedal
    Manual Gearbox                   Neutral                Pushed down                   Untouched
    Automatic Gearbox               P Position              Pushed down                   Untouched
    Sequential Gearbox              N Position              Pushed down                   Untouched

> For diesel engines, make sure that the engine pre-heating light is off before actuating the starter
(depending on the engine type).


> Do not pump the accelerator when starting the engine.
> Do not start the vehicle when in gear.
> Do not use the starter while in gear for moving a vehicle.



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Clothing and attitude of jockeys

> The jockey must wear clean, uniform clothing with no sharp edges (no wearing of watches, jewellery, jeans
with rivets, etc.).

> The jockey should not carry exposed sharp objects such as keys, bracelets, rings. Watches and belts can
be worn as long as a protective device is used.

> Long trousers are obligatory. ¾ trousers covering the knees are allowed during hot months.

> Wearing boots or closed shoes around the foot is obligatory. The boots/shoes must be anti-slip.

> They should wear a fluorescent jacket.

> Respect signposts and ground markings.

> Respect the centre’s speed limit regulations; when there are no specific regulations, the maximum
authorized speed on car parks, in port liaison areas, etc., is 30km/h (20mph).

> Keep to an appropriate safety distance from the previous vehicle during handling.

> Make sure that the brakes work properly by pressing the pedal several times.

> Always use the driver’s door to enter the vehicle.


 > Do not eat, drink, smoke or make phone calls in the vehicle.

 > Do not lean, stand or sit on vehicles

 > Do not use the new vehicles for personal ends or as a shuttle or for transporting equipment

 > Do not drive a vehicle with a punctured or deflated tire.

 > Do not overtake or make deliberate skids.

 > Do not drive over obstacles.

 > Do not drive aggressively.

 > Do not wheel spin the wheels on the spot or when moving off.

 > Do not drive with open boot lid or doors

 > Do not use any electronic equipment, unless necessary for driving

 > Do not operate manually electric mirrors

 > Do not write upon vehicles

 > Do not attach labels or stickers on the vehicle, unless the manufacturer as explicitly authorized it and
 indicated clearly delimitated approved areas

 > Do not open the roofs

 > Do not rev up the engine




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Manual gearbox

> Unless broken down, the vehicle must be taken off the truck with its engine running.

> The driver must take the vehicle off the means of transport using the brakes.

> In the event of an engine fault, the vehicle must be taken off the truck using an external means that
ensures the safety of the operators and the integrity of the vehicle (winch, hoist, etc.).



 > Do not start the vehicle with the gear stick in P.
 > Do not use the clutch and gearbox as a brake to unload a broken-down vehicle.
 > Do not engage first gear when the vehicle is moving backwards, and vice-versa.
 > Do not brutally change gear by banging the gear stick, or moving it brusquely, or with the hand leaving
 the gear lever knob.




    2. Positioning and immobilization of vehicles

> Respect the distances detailed in 2. of I. A. “Vehicle storage”.

> Use the following method to immobilize the vehicle:
   • Leave the engine idling.
   • Press down on the brake pedal.
   • Turn off all electrical accessories.
   • Shift into 1st gear for manual gearboxes and P position for automatic and sequential gearboxes (see
        specifics for Extreme Cold countries in 5. of I. A. “Vehicle storage”).
   • Pull the hand brake on if the storage surface is inclined.
   • All electronic equipment is left in the “off” position switching off the ignition
   • Turn off the ignition
   • Place keys and key-cards in the storage compartment of the driver’s door (or in the storage space of
        the central console if the vehicle has no driver door storage compartment).
   • Close all storage compartments (parcel trays, glove box, etc.) to avoid any power drain on the
        battery during storage.
   • Push back the driver's seat as far as possible
   • Exit the vehicle and close the door to the second notch, without slamming, letting the door’s inertia
        do the work.

> Do not pump the gas before turning off the engine.

> Do not leave documents or accessories on the dashboard or the seats.

> Do not park the vehicles on inflammable materials, such as dry grass or leaves.




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How to ensure the
                    Audit reference system for distribution centres – Quality committee
  standards are
                    Service provider internal audit
 fully respected



     
   Integration
                    1. Standard 01-33-201 "Protection and preventive maintenance for NVs up until delivery to
                    the end client"

                    Distribution and storage centres, jockeys




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II. CLE, CECL and CIM – Storage and port transit area
                                               C. Workshop

> The workshop should be clean, cleaned regularly and sufficiently well lit.

> The clothes used by the operators should be clean and suitable for
working conditions. They should not have sharp edges such as buttons,
rivets, and belts.

> The jockey should not carry bunches of keys, sharp objects, bracelets,
rings. Watches and belts can be worn as long as a protective device is
used.

> The vehicles should be far enough apart to avoid any damage.

> Internal protections on vehicles in the workshop should be in place and
correctly positioned (reposition if necessary the seat cover; the carpet
protection should be maintained unless it is deteriorated and has become
inefficient).

> The vehicle’s windows should be closed.

> The opening panels and openings to the passenger compartment need
to be masked over if panels and the like are removed in order to prevent any dust or paint getting into the
vehicle (very important in the paint shop).

>. The keys or key-cards should be removed from the ignition and placed
in the driver’s door storage compartment (or in the central console if there
is no door storage area). Under no circumstances should they be
separated from one another if attached by a plastic cord – they can only
be detached by prior order from RENAULT and NISSAN.

> Parts that have been dismantled (for repair) should be packaged and put
into storage (in racks).

> Tools or dismantled parts should not be placed inside the passenger
compartment or on the bodywork.

> The equipment used should be in a suitable condition and in good
working order.

> The transport protections must be replaced if necessary (lack of / or
damaged)

                                                                                         Rack


> Dimensions in workshop (for Renault cars):

               Type of vehicles                                     Alteration areas
                      LV                                             5m * 6m = 30m²
                     LCV                                            5m * 7,5m = 38m²




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II. CLE, CECL and CIM – Storage and port transit areas
                                           D. Risks prevention

In addition to the corrective actions implemented, the centre must do its utmost to prevent any risks to which
its parked up fleet may be prone. The main risks are as follows:

> Flooding (drainage)

> Hail (hail nets)

> Wind, storm (wind nets)

> Chemical pollution (including bird excrement)

> Theft (camera surveillance, anti-intrusion device, gaps, barbed wire)

> Excessive sunlight (tent, covered stowage)

> Fire (hydrants and fire extinguishers)

> Lack of storage space resulting in bad storage conditions. The centre must monitor its saturation rate
permanently and have some alternative storage locations available for preventive use when there is a
danger of saturation.

> All alternative storage locations selected by the centre must meet the RENAULT and NISSAN
requirements and receive the RENAULT and NISSAN approval prior to the vehicle transfer.

> If, despite the preventive methods implemented, the stored vehicles are affected by a natural catastrophe,
the distribution centre must put a block on any vehicles that may have been damaged and inform the ALE ,
insurers or its representative and group insurance department as soon as possible.




              Covered stowage                     Wind net                          Hail net

How to ensure the
                     Audit reference system for distribution centres – RENAULT DQSC audit
  standards are
                     Service provider internal audit
 fully respected
                     Distribution and storage centres, workshop operators
   Integration
                     Insurance department




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                                                  V1 2011
                                   RPIF SLRSC 2010 0150 MIQ Alliance EUROPE
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