QUALITY INSTRUCTION MANUAL - Renault-Nissan

QUALITY INSTRUCTION MANUAL - Renault-Nissan

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 1 QUALITY INSTRUCTION MANUAL Renault-Nissan Europe

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 2 QUALITY INSTRUCTION MANUAL FOR DISTRIBUTION Renault-Nissan Alliance V1 2011 From leaving the factory To arrival at the Dealer

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 3

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 4

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 5 CONTENTS I. VEHICLE HANDOVER UPON LEAVING THE FACTORY . 8 A. VEHICLE PROTECTION FOR TRANSPORT . . 9 1. Packaging codes table (Codes used only for Renault cars . . 9 2. RENAULT Packaging codes . . 10 3. NISSAN Packaging codes . . 10 B. PREVENTING PARTS FROM GOING MISSING . . 11 C. INSPECTION AND TRANSFER OF RESPONSIBILITY (RENAULT-DACIA CARS ONLY .

. 14 1. Standard condition of vehicle for FACTORY GATE OUT . . 14 2. Inspection and transfer of responsibility . . 15 3. Repair of damaged vehicles on dispatch-delivery (CLE . . 15 II. DISPATCH-DELIVERY (CLE), SPLITTING (CECL) AND IMPORT CENTRE (CIM) – STORAGE AND PORT TRANSIT AREAS . 17 A. VEHICLE STORAGE (1 . . 18 1. Storage area . . 18 2. Parking in square bays, herringbone bays and bumper to bumper . . 19 3. Loading / unloading area . . 21 4. General rules for NV storage . . 22 Position of gear stick . . 22 Handbrake control . . 22 Interior of vehicles in the storage area . . 22 Windows, roof tops and convertible .

. 23 Lighting and signalling . . 23 Chalk markings . . 23 Battery disconnection on the centre (for Renault-Dacia concerned vehicles only . . 23 Fuel flap . . 24 5. General rules for NV storage under extreme cold conditions . . 24 Storage area . . 24 Snow removal from roadways . . 25 Windscreen and headlamp washer fluid . . 25 Wiper blades . . 25 Transfer of responsibility for snowed-covered vehicles (Renault only . . 26 6. Maintenance operations for RENAULT vehicles in storage (for centres doing this service . . 27 B. HANDLING VEHICLES 1 . . 28 1. Moving vehicles . . 28 Electrical, mechanical failures, etc .

. 28 Starting the vehicle . . 28 Clothing and attitude of jockeys . . 29 Manual gearbox . . 30 2. Positioning and immobilization of vehicles . . 30 C. WORKSHOP . . 32 D. RISKS PREVENTION . . 33 III. TRANSPORTING NEW VEHICLES . 34 A. GENERAL INSTRUCTIONS . . 35 1. Vehicle cleanliness (1 . . 35 2. Batteries . . 35 3. Manual gearbox . . 36 4. Clothing and attitude of the staff (jockeys, drivers . . 36 5. Washing of transit vehicles . . 36 B. ROAD TRANSPORT . . 40 1. Driver, means of transport and equipment (1 . . 40 Clothing and attitude of driver . . 40 General condition of trucks and trailers .

. 40 Equipment . . 40 2. Loading – unloading, stowage (1 . . 41

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 6 Loading/unloading angle . . 41 Height, length and weight of the load . . 41 Opening door . . 42 Position of vehicles on the load . . 42 Stowage . . 43 C. SEA TRANSPORT . . 46 1. Jockeys, means of transport and equipment (1 . . 46 1.1. Clothing and attitude of jockeys . . 46 1.2. General condition of ramps and gangways . . 46 1.3. General condition of decks and holds . . 46 1.4. Equipment . . 47 2. Loading – unloading, stowage (1.et 2 . . 48 2.1. Loading - Unloading . . 48 2.2.

Stowage . . 49 D. RIVER TRANSPORT . . 54 1. Jockeys, means of transport and equipment (1 . . 54 Clothing and attitude of jockeys . . 54 General condition of ramps and gangways . . 54 General conditions of barges . . 54 2. Loading – unloading, stowage (2 . . 54 Loading - unloading . . 54 Stowage . . 55 E. RAIL TRANSPORT . . 56 1. Jockeys, means of transport and equipment (1 . . 56 Clothing and attitude of jockeys . . 56 General condition of loading ramps and mobile bridges . . 56 General condition of rail cars and equipment . . 56 2. Loading – unloading, stowage (1. et 2 . . 57 Loading - unloading .

. 57 Stowage . . 59 IV. HANDOVER AND TRANSFER OF RESPONSIBILITY – HANDLING FAULTS AND REPAIRS . 61 A. HANDOVER AND TRANSFER OF RESPONSIBILITY . . 62 1. Vehicle inspection . . 62 Flash AVES (Alliance Vehicle Evaluation Standard) inspection method . . 62 2. Transfer of responsibility : Damage handling . . 62 3. Reform procedure (only for Renault . . 63 B. HANDLING FAULTS AND INCIDENTS . . 65 1. Vehicle repair on the storage area (damage or quality block . . 65 2. Typology of repairs and handover . . 65 3. Workshop, equipment and operators (1 . . 66 4. Battery chargers and certified boosters (1 .

. 68 V. NEW VEHICLE PREPARATION . 71 A. GENERAL CONDITION OF THE WORKSHOP AND EQUIPMENT – OPERATOR CLOTHING (1 ET 2 . . 72 B. REMOVING VEHICLE PROTECTIONS (1.) (RENAULT ONLY . . 73 C. NV PREPARATION RANGE FOR RENAULT CARS . . 74 VI. QUALITY ASSURANCE FOR TECHNICAL SERVICES . 75 VII. INDICATORS AND TRACEABILITY . 77 A. INDICATORS TO BE PROVIDED ON A MONTHLY BASIS BY THE LOGISTICS PROVIDER TO THE RENAULT AND NISSAN (1 . . 78 B. INDICATORS AND TRACEABILITY (REQUESTED FOR AUDITS OR SURVEYS . . 79 LIST OF TERMS . 80

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 7 INTRODUCTION TO THE RENAULT-NISSAN QUALITY INSTRUCTION MANUAL Version 1 – 2011 This page must be completed, dated, signed and sent back by fax by the person responsible for the diffusion of the Quality Instruction Manual to the RENAULT and NISSAN: Ms Claudine SERVANT +33 (0)1 76 89 07 72 DQSC Company: Site: Manager name: Role: Telephone number: Mobile number: Email : Person to contact in the event of absence : Telephone number: In the event of a change in management, please inform us and send back this document by fax to the same number above with the new contact details.

The Quality Instruction Manual must be understood by the Quality manager and by the operational team who are responsible for the RENAULT–DACIA-SAMSUNG–NISSAN vehicles. Date: Signature:

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 8 I. Vehicle handover upon leaving the factory

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 9 1. Packaging codes table (Codes used only for Renault cars) > All RENAULT-NISSAN vehicles are equipped with various protections whose purpose is to guard against any risk of damage to its vehicles during distribution.

> The protection range of RENAULT-NISSAN New Vehicles comprises of the following protections: Renault’s Packaging Codes Outside protections 0 4 2 5 Driver’s door Protects vehicle A and vehicle B during the opening of the vehicle A’s door x x x x Front bumper (+rear bumper if needs) Protects the bumper in the event of contact at a low speed with another RENAULT vehicle x x x x Inside protections 0 4 2 5 Floor mat protection Adhesive plastic film protecting the vehicle’s carpet from stains x x x x Driver’s seat cover Plastic cover protecting the driver’s seat from stains x x x x Outside door sill protection Paint Guard Film (PGF) protecting from stains and scratches when getting into/off the vehicle x x x x Bottom of door protection Plastic film protecting the door’s trim from stains when getting into/off the vehicle x x x x Inside door sill protection Plastic film protection from stains when getting into/off the vehicle x x x x Steering wheel protection Adhesive plastic film protecting the steering wheel from stains and scratches x x Bodywork Protection 0 4 2 5 Copolymer Thin layer of copolymer (between 3 and 5 µm) on the horizontal painted surface: protects from pollution, chemical pollution (bird excrement, light fall-out of catenaries,…) x Paint Guard Film Paint Guard Film on the horizontal painted surface (driving hood + roof + trunk lid / tailgate) : protects from pollution, chemical pollution (bird excrement, light fall-out of catenaries, …) x Cover Complete protection cover of the vehicle with an access to the engine, driver’s compartment and petrol tank flap: protects from pollution, chemical and physical pollution, bad weather.

x Î Remark: For Nissan cars, the level of protection is linked to the car model. I. Vehicle handover upon leaving the factory A. Vehicle protection for transport B A B A

QUALITY INSTRUCTION MANUAL - Renault-Nissan

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 10 2. RENAULT Packaging codes > The vehicle leaves the factory in 100% compliance to its packaging code. > The packaging code defines the protections that must be present on the vehicle during its distribution in accordance with the transport used. > The presented document details the 4 packaging codes applicable to RENAULT vehicles.

> Packaging code 0 corresponds to the RENAULT standard: all RENAULT vehicles (including Dacia and RSM) must have as a minimum requirement the protections prescribed by packaging code 0. > The packaging code is documented on the delivery order that is printed in the factory and placed in the vehicle (see below).

> The protections must be present on the vehicles and correctly positioned, otherwise they do not fulfil their purpose 1.  1. Document – position of protective foam on the entire RENAULT range Integration Logistics service providers, operators responsible for inspection 3. NISSAN Packaging codes If needed, Nissan protects their vehicles with PGF or full cover equivalent to Packaging code N°2 or N°5 by Renault. Î Nissan do not use Copolymer protection.

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 11 > The equipment sheet used on Renault-Dacia cars includes all the "Loose" equipment (i.e.: equipment that is easily removed) to be found in a vehicle.

> It constitutes a compliance element of the Renault-Dacia vehicle: no vehicle should leave the factory without a sheet or with a non-compliant equipment sheet > Sheet presentation for RENAULT-DACIA cars 1. : > Coefficients are entered in the box when the corresponding equipment is to be found in the vehicle 2. I. Vehicle handover upon leaving the factory B. Preventing parts from going missing Location of vehicle VIN No. Pictogram or photo of the equipment concerned Description in French and English Box completed in the factory with a coefficient when the equipment is to be found in the vehicle Limited edition box Date of printing

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 12 > The sheet must be used for each transfer of responsibility along the distribution process in order to check the presence of all the Loose accessories in the vehicle. In addition to the date of printing (usable as origin date for the calculation of the long storage maintenance because assimilated to the FACTORY GATE OUT (END OF FACTORY RESPONSABILITY)), it contains the vehicle VIN (in plain language + bar code), usable to identify the vehicle in the supply chain.

> The sheet is produced in the factory and placed in the vehicle.

Without exception, it has to be stuck by the factory on the driver’s back window (inside) with a certified coloured sticky label. Any demand of infringement by factories must be approved by (RENAULT-DACIA) . It can eventually be placed in the driver’s door pocket for the LCV. > It should remain in the vehicle from the time it leaves the factory until delivery to the sales outlet. > Once outside the factory gates, it is impossible to re-edit any sheet for any part of the distribution flow. In case of missing equipment sheet, a damage reservation should be put on the vehicle. > A location in the vehicle is defined by RENAULT-DACIA for each Loose item.

> As far as possible, Loose equipment is grouped together in the vehicle boot. When this is not possible (for example, with LCVs that have no trunk), (RENAULT) defines a specific location for the equipment concerned and distributes the information by means of the downstream logistics Quality Sheet. 3. > The two keys or the two key-cards (2-button or 3-button remotes) that come with the vehicle must be placed in the driver’s door storage compartment of the driver's door > When the vehicle has no driver’s door storage compartment, the two keys or two key-cards should be placed in the central console > Under no circumstances should the two cards or key-cards be separated from one another.

> The antenna should be wedged between the rear seats of the vehicle. In few plant the antenna will be placed inside the sealed plastic bag together with User’ manual. When this is not possible (non-2/3 - 1/3 rear seat, LCVs with no trunk, etc.), RENAULT defines a specific location for the equipment concerned and distributes the information by the Downstream Logistics Quality Sheet 3. > The Downstream Logistics Quality Sheet is produced for each new model before it goes into distribution and details the location of each Loose item in the vehicle 3. > In the event of absence of the equipment sheet, the receiving agent and the driver write after hearing both parties on the reservation report the Loose equipment present during the transfer of responsibility > The outlet’s complaint must be added with the reservation report and the technical definition of the vehicle.

> The antenna must not be mounted on the vehicle (risk of theft, risk of contact with electric wiring and therefore of fire in the railway wagon) > No Loose equipment should be placed on the vehicle seats

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 13 How to ensure the standards are fully respected Rejection of any vehicle without an equipment sheet or which does not comply with its equipment sheet  1. Loose equipment sheet 2. Explanatory document for the pictograms of the equipment sheet 3. Downstream Logistics Quality Sheet Integration Logistics service providers, operators responsible for inspection

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 14 The inside of the vehicle must be clean at MADU 1.

Standard condition of vehicle for FACTORY GATE OUT > A standard condition of the vehicle when leaving the factory (FACTORY GATE OUT) is defined 1. > The list of points concerned by this standard condition is non-exhaustive and concerns in particular: • Starter batteries: the magic eye should be green, the breather pipe must be correctly connected, the battery cover must be removed and placed in the trunk. For vehicles equipped with “Super Sleep” system (preservation of battery load), the “Sleep” mode has to remain activated until the final preparation of vehicle.

• Fuel: the allocation should comply with the distribution allocation defined in the document 2. • Tyres: the tyre pressure is 3 bars (45 PSI) for Passenger Cars (and the Kangoo Express) and 5 bars (75 PSI) for LCVs • Vehicle protections: these should be present and correctly positioned; the vehicle must comply with its packaging codes • Equipment sheet: this should be present and the vehicle should comply with it • Vehicle cleanliness: there should be no labels on the windows and windscreen, no paper on the seats or the dashboard and no chalk markings on the windows, windscreen and bodywork of the vehicle.

• Authorized means of identification of the vehicle: - Mirror tie - Labels on number plates (if they are not sticking out) - Use of bar codes of the Equipment Sheet (VIN of the vehicle) > Each vehicle must comply with this standard condition before the FACTORY GATE OUT > Upon passage through FACTORY GATE OUT, the vehicle must be clean, both inside and out  1. Standard 01-33-201 “Protection and preventive maintenance for new vehicles up until delivery to the end client” 2. Standard 04-00-000 « Fuel allocation for vehicle distribution » Integration Logistics service providers, operators responsible for inspection I.

Vehicle handover upon leaving the factory C. Inspection and transfer of responsibility (Renault-Dacia Cars only)

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 15 2. Inspection and transfer of responsibility > A crosscheck must be carried out between the factory and the first logistics service provider: • When the service provider is the manager of the CLE, the method to implement is the SEBR for RENAULT Plants 1. (Contradictory check with Flash AVES methods between Manufacturer and Logistics provider at the end of manufacturing line) • When the factory manages itself the CLE (DACIA, RSM, SOMACA, DIEPPE), the check carried out between the CLE and the transporter must be based on the Flash Aves method 2. > The transfer of responsibility inspection concerns: • Vehicle compliance with its equipment sheet • Any non-compliances that may subsequently be ascribed to logistics > If a vehicle is non-compliant, it should be returned to the factory for realignment; following realignment, it is presented to the service provider for a fresh inspection.

> There must be a return circuit between the inspection area and the factory to enable the realignment of the vehicles concerned. > For Renault-Dacia cars, if, when submitted for the FACTORY GATE OUT, a vehicle has no equipment sheet or if the vehicle does not comply with the sheet, the vehicle should be sent back to the factory for realignment (re-editing the sheet or adding missing equipment). > If the Paint Guard Film shows signs of rips or damages, it must be removed and checked by both parties. > A check of the vehicle according to the Flash Aves method should be carried out when entering and leaving for any transit by a transformer or a coachbuilder.

> If the transformer is situated in the neighbourhood of the factory, a new SEBR or cross-check is needed after transformation. > Inspection for damage is to be carried out in daylight or suitable artificial light. If night-time delivery occurs, the inspection must be carried out the next morning before 12 o’clock. > If the circumstances render the inspection difficult (dirt, snow, etc.), it has to be noted on the damage reservation document. > Hidden damage can be claimed by the receiving party after the inspection. The maximum period of time after which such a claim is still possible should be defined in the contract with the car transporter.

> Since the PGF prevents any control of the covered parts, scratches or paint chips under the PGF are considered to be of manufacturer responsibility, unless the PGF has been visibly damaged. 3. Repair of damaged vehicles on dispatch-delivery (CLE) > The factory constitutes the certified centre for carrying out all its repair and realignment operations on the vehicles that it produces and which are situated at its CLE (Dispatch-Delivery Centre). > A vehicle that has been in for repair should be submitted for a new inspection by the service provider (according to the Flash AVES or SEBR method) 1 and 2.

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 16 How to ensure the standards are fully respected Audit centre reference system – Quality committee – RENAULT DQSC audit  1. SEBR 2. Flash AVES method Integration Body-assembly factory, operators responsible for inspection

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 17 II. Dispatch-Delivery (CLE), Splitting (CECL) and Import Centre (CIM) – Storage and port transit areas

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 18 Surface of car park clean and correct alignment Parking space layout (square bays) Correct alignment on the car park 1.

Storage area > This should be asphalted or paved and well drained. It must be pot hole free and without detrimental unevenness for the vehicles. Other surfaces should be approved by RENAULT and NISSAN. The general condition of the surfacing is to be inspected regularly and serviced at least once a year. > The drainage system should be inspected and, if necessary, cleaned, at least once a year.

> The compound must be equipped with a sufficient number of hydrants and fire extinguishers according to the fire protections regulations of each country. > The storage area should be clean and there should be no debris or obstacles likely to damage the vehicles. > A cleaning programme should be implemented and the whole depot should be cleaned frequently. > The parking spaces should be marked out by lines on the ground. During heavy snow periods, alternative marking should be employed. > Personal and visitor car parking must be separated from the rest of the compound.

> Any superfluous equipment or material should be removed from the storage area.

> The car park must be fenced in and equipped with permanent anti- intruder security systems. > Access to the compound must be restricted to the personnel and commissioned persons by the manufacturer. Visitor’s access must be subject to individual authorization. >Recommendation: During the conception or reorganisation stage of the centre, when the establishment allows it, facilitate an establishment allowing the parking of the vehicles to face to the prevailing wind (at least the first row of vehicles) II. CLE, CECL and CIM – Storage and port transit areas A. Vehicle storage (1.)

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 19 Vehicle kept on grass Grease stains on ground 2. Parking in square bays, herringbone bays and bumper to bumper Lateral gap Gap between bumpers and with respect to any other obstacle Specifics This should allow the driver’s side door to be opened and allowing the driver to pass through the door (minimum to the first notch) with no risk of contact against another vehicle or any other obstacle.

10cm in square / herringbone bays 30cm in a line (bumper to bumper) (in order to be able to pass between vehicles for inspection) The driver’s side front wheel must be positioned on the painted line with the front bumper of the vehicle perpendicular to the line running crosswise on the ground.

Remark: In case of storage under solar panels (on CLE), vehicles placed near construction’s pillars might be positioned in a different way to avoid any contact with pillar. > Recommendations: • Parking in square bays: > Do not park vehicles in areas prone to flooding. > Do not store vehicles on grassed-over, earth surfaces or on stony surfaces. > The centre must not have any infrastructure that may cause pollution (trees, pillars under which the vehicles can be stored), except solar panel or hail nets infrastructure.

> Do not place the vehicle in contact with a fence, barbed wire or vegetation LV : 5 m LCV : 6 m LV : 2,50 m LCV : 3 m 5 m

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 20 • Parking in herringbone bays: • Roadways for trucks: 4 m LV : 9,30 m LCV : 11,45 m LV : 3,25 m LCV : 4 m LV : 2,30 m LCV : 2,80 m

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 21 Loading/unloading area 45° 3,50 m 16,50 m One-way : 5 m Two-way : 7 m 7,25 m 5 m 3.

Loading / unloading area > A specific area must be dedicated to loading and unloading with a defined traffic flow. > This area must be clean (no oil or grease stains) and have no debris or obstacles likely to damage the vehicles. > The gaps between the vehicles parked in the loading line must comply with the defined standard (see above, bumper to bumper position). > The turning area for the lorries must be large enough to prevent any damage to the vehicles. > Height and length of the loading: • The constitution of the loading must be definitive and must comply with the entire covered route.

For each route, the loading must be realized by applying the regulation of the country crossed the most restricting 2..

• It is strictly forbidden to correct the loading after leaving the compound • The centre must ensure the loading plan respects the constraints of weight (number of vehicles of each model loaded). > Vehicles must not be unlashed outside the loading area inside the compound How to ensure the standards are fully respected Audit reference system for distribution centres – Quality committee Service provider internal audit  1. Standard 01-33-201 « Protection and preventive maintenance of NVs up until delivery to the end client » 2. Table of dimensions in Europe Integration Distribution and storage centres, jockeys

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 22 4. General rules for NV storage Position of gear stick Normal conditions Manual gearbox 1st gear Automatic gearbox P position Sequential gearbox Position 1 Handbrake control > This can be slackened during the storage period. Remark: In case of a storage area with slope (declination), it might be useful to tight the handbrake. > This must be fully on during the transportation. Interior of vehicles in the storage area > The dashboard, seats and door storage areas should be free of any paper and any other objects that may be found there.

> The sun shields should be raised > Ventilation traps should be left open for all vehicles still stored 3 months after FACTORY GATE OUT, to limit the temperature rising into the cockpit and the gases associated. > The keys or key-cards should be removed from the ignition and placed in the driver’s door storage compartment (or in the central console if there is no door storage area). If they are linked at FACTORY GATE OUT, the link should not be broken. Under no circumstances should they be separated from one another if attached by a plastic cord – they can only be detached by prior order from RENAULT and NISSAN.

> The driver’s seat should be as far back as possible (to allow access to the next driver with no risk of damage to the vehicle). For vehicle with leather seats, avoid any contact between front backrest and rear seat. In such case please move seat slightly forward, so that both seats are not in contact. > The interior protections should be in place and correctly positioned (reposition the driver’s seat covers if necessary; the jockey should not reposition the carpet as this could dirty his hands). > The equipment sheet must be in the vehicle. All the equipment on the sheet must be present and properly stowed away.

> All storage positions (glove box, etc.) should be closed.

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 23 Insulating cap (ref : BBT 01) Windows, roof tops and convertible > These must be closed throughout the storage period. > It is authorized to close to the first notch the hood of disconnected vehicles, except in countries prone to sand storms (e.g., Morocco, where there is a risk of soiling the engine compartment). Lighting and signalling > Internal and external lighting along with the signals of all vehicles (flasher relay, indicator lights, etc.) should be turned off throughout the storage period.

> Roof lights are in « off » position (do not switch on when doors are open) Chalk markings > There must not be chalk markings or other means on any of the vehicles’ windows, windscreens, ties, optics and bodywork. Battery disconnection on the centre (for Renault-Dacia concerned vehicles only) > Disconnection should be done correctly: the disconnected terminal should not be in contact with the terminal pin. > For disconnection, the operator disconnects the terminal; the terminal is to be disconnected only if the terminal is inaccessible (use of an insulating cap) > After disconnection, ensure the terminal do not touch the closed hood.

Batteries disconnection Hang the specific label on the interior mirror Only disconnect the negative pole Put the insulating cap on the negative pole of the battery

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 24 > Reconnection should only be carried out using a torque wrench, in order to ensure that the terminal torque is respected 1. and 2. > During reconnection, the cable must be pushed down at a maximum so that you can see the pole protruding from the cable ring. > After reconnection, a manual inspection must be carried out; the terminal must not be able to swivel around the terminal pin. A poorly implemented reconnection may lead to an immobilizing vehicle breakdown NISSAN cars: Î Batteries to be disconnected when cars are placed in storage; (procedure currently under revision) Î Battery maintenance program under revision Fuel flap > The fuel cap and the fuel flap must be closed throughout the storage period.

5. General rules for NV storage under extreme cold conditions (In countries where the temperature is likely to drop below -20°C) On top of the general storage rules described above, some specific procedures are applicable under extreme cold storage conditions.

It is forbidden to tight the Handbrake in case of extreme cold temperatures. In case of Electrical assisted handbrake, the supplier needs to unlock the Brake manually Storage area > Snow must be removed from the storage area before parking any vehicle there. > In addition to painted lines, poles must be implemented in the storage area to make its organization visible even in time of snow. Batteries reconnection Remove label and insulating cap Push down the cable at a maximum on the negative pole Tighten the cable with a torque wrench (tightening torque 7 Nm except Koleos 5.15 Nm)

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 25 > Whenever possible, parking spaces must be oriented in such a way that windscreens benefit from a maximum sun exposure (this makes the windscreens easier to defrost).

Snow removal from roadways > Rotating brushes or snow throwers are not to be used close to the cars. > Remove the snow to allow access to the vehicles before moving them • Clear the roadways with snow removal equipment without risk to the vehicles (do not block the access to the cars by piling snow in front of the bumpers).

• Remove the snow and ice from the vehicle exit zone with a shovel. The residual snow must neither touch the lower end of the bumpers nor the under body. > Clear the roadways with appropriate equipment, from the side of the road (near the parked vehicles) towards the middle. Then remove the snow from the middle of the roadways. > The use of salt for slippery prevention should be an exception. In areas requiring slippery prevention, sand may be used and in extreme cases stone chips. Used slippery prevention material must be cleaned up as soon as the weather allows it to prevent any damage on the vehicles due to sand or stone chips projections.

> Parking bays identification and vehicle positioning in the long storage area must be done in spring or summer, so as to secure the parking bays dimensions during the winter season. Windscreen and headlamp washer fluid > The windscreen and headlamp washer fluid reservoirs shall be filled at the plant with windscreen washer fluid complies with Specifications 41-01-003 « Windscreen washer and headlamp washer fluids – First installation ». It shall correspond to at least 80% of the maximum filling volume of the reservoir when the vehicle is delivered to the end customer.

Wiper blades > Snow and ice on the cars windows must be taken away with a soft brush (use only ice scraper with a plastic edge). >For Renault: Each front wiper blade shall be protected with a metal pin or a plastic block during the entire vehicle storage period from possible sticking or permanent deformation with the windscreen or rear windscreen (except on vehicles fitted with flat wiper blades)

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 26 Transfer of responsibility for snowed-covered vehicles (Renault only) > The Flash Aves method must be done on every visible parts of the vehicle (doors, wings, bumper…).

Inspection of the « Loose » equipment. > Parts of vehicles which are not checkable are noted by the receiving part on the damage reservation document signed by both parts. > The receiving part has 7 days left to complain after delivery (only on non checkable parts). > This rule applies only in case of snow. If vehicles are delivered out of time or because they are dirty, the complaint is allowed only until the next midday.

How to ensure the standards are fully respected Audit reference system for distribution centres – Quality committee Service provider internal audit  1. Battery disconnection specifications 2. Standard 01 33 201 « Protection and preventive maintenance for new vehicles up until delivery to the end client » Integration Distribution and storage centres, jockeys

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 27 6. Maintenance operations for RENAULT vehicles in storage (for centres doing this service) > For Renault cars, standard operations for preventive maintenance should be carried out on vehicles in storage according to the standard DDIV 01 33 201 () 1..

> These depend on the time that the vehicle has spent in storage since the FACTORY GATE OUT. > The frequency of these maintenance operations is as follows: • At 3 months • At 6 months • At 9 months • At 12 months > Specific operations are to be carried out where there are particular storage conditions ("Extreme cold" conditions and for vehicles that have been driven on gritted roads).

> The service provider responsible for stock maintenance is obliged to contact Renault or Nissan if he observes a fault or a problem with the vehicles being maintained. > All maintenance operations carried out on a vehicle must be subject to monitoring (reported on the monitoring sheet) 2. How to ensure the standards are fully respected RENAULT-DQSC specific audit – Quality committee Service provider audit – Monitoring and traceability of operations  1. Standard 01 33 201 « Protection and preventive maintenance for new vehicles up until delivery to the end client » 2. Monitoring sheet for NV maintenance operations Integration Service providers in charge of maintenance operations

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 28 1. Moving vehicles > Only the authorized personnel with a valid driving licence must drive the new vehicles. The validity of the driving licence must be checked regularly, at least once a year. Electrical, mechanical failures, etc. > The jockey must immediately stop the engine if an operational fault occurs or if a strange noise is detected when handling the vehicle. > For Renault-Dacia, It is possible to remove a vehicle from the means of transport using a certified booster; the battery must removed and disposed of and a new battery installed (by the logistics provider or the nearest RENAULT outlet).

If it is not possible to do it on site, a warning sheet must stay in the vehicle so as the dealer changes it up until the delivery to the client.

> In case of battery failure on a vehicle, the transporters must inform the manufacturer about the incident. > In the case of a breakdown (puncture, empty fuel tank, etc.), refer to part VI. B. “Handling faults and repairs" which states how repairs are to be carried out. > Do not start a vehicle by towing it or pushing it with another vehicle. > Do not use the battery of a new vehicle to start another vehicle. > Do not push-start a vehicle on a slope. > Do not load onto any transporters a vehicle with a defective battery. Using a booster prior to shipping is forbidden Starting the vehicle Actions on pedals and gear stick position for ignition Gear stick Brake pedal Accelerator pedal Manual Gearbox Neutral Pushed down Untouched Automatic Gearbox P Position Pushed down Untouched Sequential Gearbox N Position Pushed down Untouched > For diesel engines, make sure that the engine pre-heating light is off before actuating the starter (depending on the engine type).

> Do not pump the accelerator when starting the engine. > Do not start the vehicle when in gear. > Do not use the starter while in gear for moving a vehicle. II. CLE, CECL and CIM – Storage and port transit area B. Handling vehicles 1.

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 29 Clothing and attitude of jockeys > The jockey must wear clean, uniform clothing with no sharp edges (no wearing of watches, jewellery, jeans with rivets, etc.). > The jockey should not carry exposed sharp objects such as keys, bracelets, rings.

Watches and belts can be worn as long as a protective device is used. > Long trousers are obligatory. ¾ trousers covering the knees are allowed during hot months. > Wearing boots or closed shoes around the foot is obligatory. The boots/shoes must be anti-slip. > They should wear a fluorescent jacket.

> Respect signposts and ground markings. > Respect the centre’s speed limit regulations; when there are no specific regulations, the maximum authorized speed on car parks, in port liaison areas, etc., is 30km/h (20mph). > Keep to an appropriate safety distance from the previous vehicle during handling. > Make sure that the brakes work properly by pressing the pedal several times. > Always use the driver’s door to enter the vehicle. > Do not eat, drink, smoke or make phone calls in the vehicle. > Do not lean, stand or sit on vehicles > Do not use the new vehicles for personal ends or as a shuttle or for transporting equipment > Do not drive a vehicle with a punctured or deflated tire.

> Do not overtake or make deliberate skids. > Do not drive over obstacles. > Do not drive aggressively. > Do not wheel spin the wheels on the spot or when moving off. > Do not drive with open boot lid or doors > Do not use any electronic equipment, unless necessary for driving > Do not operate manually electric mirrors > Do not write upon vehicles > Do not attach labels or stickers on the vehicle, unless the manufacturer as explicitly authorized it and indicated clearly delimitated approved areas > Do not open the roofs > Do not rev up the engine

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 30 Manual gearbox > Unless broken down, the vehicle must be taken off the truck with its engine running.

> The driver must take the vehicle off the means of transport using the brakes. > In the event of an engine fault, the vehicle must be taken off the truck using an external means that ensures the safety of the operators and the integrity of the vehicle (winch, hoist, etc.). > Do not start the vehicle with the gear stick in P.

> Do not use the clutch and gearbox as a brake to unload a broken-down vehicle. > Do not engage first gear when the vehicle is moving backwards, and vice-versa. > Do not brutally change gear by banging the gear stick, or moving it brusquely, or with the hand leaving the gear lever knob. 2. Positioning and immobilization of vehicles > Respect the distances detailed in 2. of I. A. “Vehicle storage”. > Use the following method to immobilize the vehicle: • Leave the engine idling.

• Press down on the brake pedal. • Turn off all electrical accessories. • Shift into 1st gear for manual gearboxes and P position for automatic and sequential gearboxes (see specifics for Extreme Cold countries in 5.

of I. A. “Vehicle storage”). • Pull the hand brake on if the storage surface is inclined. • All electronic equipment is left in the “off” position switching off the ignition • Turn off the ignition • Place keys and key-cards in the storage compartment of the driver’s door (or in the storage space of the central console if the vehicle has no driver door storage compartment).

• Close all storage compartments (parcel trays, glove box, etc.) to avoid any power drain on the battery during storage. • Push back the driver's seat as far as possible • Exit the vehicle and close the door to the second notch, without slamming, letting the door’s inertia do the work. > Do not pump the gas before turning off the engine. > Do not leave documents or accessories on the dashboard or the seats. > Do not park the vehicles on inflammable materials, such as dry grass or leaves.

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 31 How to ensure the standards are fully respected Audit reference system for distribution centres – Quality committee Service provider internal audit  1.

Standard 01-33-201 "Protection and preventive maintenance for NVs up until delivery to the end client" Integration Distribution and storage centres, jockeys

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 32 Rack > The workshop should be clean, cleaned regularly and sufficiently well lit. > The clothes used by the operators should be clean and suitable for working conditions. They should not have sharp edges such as buttons, rivets, and belts. > The jockey should not carry bunches of keys, sharp objects, bracelets, rings. Watches and belts can be worn as long as a protective device is used.

> The vehicles should be far enough apart to avoid any damage. > Internal protections on vehicles in the workshop should be in place and correctly positioned (reposition if necessary the seat cover; the carpet protection should be maintained unless it is deteriorated and has become inefficient).

> The vehicle’s windows should be closed. > The opening panels and openings to the passenger compartment need to be masked over if panels and the like are removed in order to prevent any dust or paint getting into the vehicle (very important in the paint shop).

>. The keys or key-cards should be removed from the ignition and placed in the driver’s door storage compartment (or in the central console if there is no door storage area). Under no circumstances should they be separated from one another if attached by a plastic cord – they can only be detached by prior order from RENAULT and NISSAN. > Parts that have been dismantled (for repair) should be packaged and put into storage (in racks). > Tools or dismantled parts should not be placed inside the passenger compartment or on the bodywork.

> The equipment used should be in a suitable condition and in good working order.

> The transport protections must be replaced if necessary (lack of / or damaged) > Dimensions in workshop (for Renault cars): Type of vehicles Alteration areas LV 5m * 6m = 30m² LCV 5m * 7,5m = 38m² II. CLE, CECL and CIM – Storage and port transit area C. Workshop

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 33 In addition to the corrective actions implemented, the centre must do its utmost to prevent any risks to which its parked up fleet may be prone. The main risks are as follows: > Flooding (drainage) > Hail (hail nets) > Wind, storm (wind nets) > Chemical pollution (including bird excrement) > Theft (camera surveillance, anti-intrusion device, gaps, barbed wire) > Excessive sunlight (tent, covered stowage) > Fire (hydrants and fire extinguishers) > Lack of storage space resulting in bad storage conditions.

The centre must monitor its saturation rate permanently and have some alternative storage locations available for preventive use when there is a danger of saturation.

> All alternative storage locations selected by the centre must meet the RENAULT and NISSAN requirements and receive the RENAULT and NISSAN approval prior to the vehicle transfer. > If, despite the preventive methods implemented, the stored vehicles are affected by a natural catastrophe, the distribution centre must put a block on any vehicles that may have been damaged and inform the ALE , insurers or its representative and group insurance department as soon as possible. How to ensure the standards are fully respected Audit reference system for distribution centres – RENAULT DQSC audit Service provider internal audit Integration Distribution and storage centres, workshop operators Insurance department II.

CLE, CECL and CIM – Storage and port transit areas D. Risks prevention Hail net Wind net Covered stowage

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 34 III. Transporting new vehicles

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 35 1. Vehicle cleanliness (1.) > The interior of the vehicle must be kept clean during transport. > Only the documents required for transport, for the destination outlet or for the client (delivery order, equipment sheet, car park location label, vehicle papers and maintenance operation monitoring sheet) should be in the vehicle – position to be decided by RENAULT-NISSAN and its suppliers.

(Reposition them if necessary).

> The service provider must not remove the protections put in place at the factory (except if RENAULT and NISSAN requires it explicitly) and put them back in place if necessary (put the drivers seat cover in place systematically) > Always use the driver’s door to enter the vehicle > The service provider must leave no visible marks or dirt on the new vehicles being transported, whatever the mode of transport used (rust, grease, bird excrement, and any other elements) that could damage the vehicle > The transporters must remove all of the following marks, stains etc caused during the transport flow : • Filth, splashes, etc that renders the vehicle difficult to control during the damage check, • Filth, splashes that could compromise brand image of RENAULT or NISSAN, • All stains, marks, traces, spread on 20% or more of a body part (soil particles, rust particles, etc) • All stains and marks (grease, bird excrement…).

2. Batteries > It is strictly prohibited to load onto transporters a vehicle with a faulty battery. The battery must be recharged or replaced before the vehicle is loaded. > When a vehicle is loaded onto a transporters, it is prohibited: • To leave the keys in the ignition or the ignition card in the reader (except in the event of using tractor trailers) • To use the vehicle’s own lights to reinforce the signalling of the means of transport used > It is prohibited to leave the storage compartments (glove box, etc.) inside the vehicle open, as this drains the battery.

III. Transporting new vehicles A.

General instructions

Quality Instruction Manual for Distribution Renault-Nissan Europe V1 2011 RPIF SLRSC 2010 0150 MIQ Alliance EUROPE 36 3. Manual gearbox > Do not start the vehicle in the 1st gear stick without declutching first > Do not switch to 1st gear when the vehicle is moving in reverse gear (and vice-versa). > Do not brutally change gear by banging the gear stick, or moving it brusquely, or with the hand leaving the gear lever knob. > Do not use the clutch as a brake to unload a broken-down vehicle. 4. Clothing and attitude of the staff (jockeys, drivers…) > The clothes used by the staff should be clean and suitable for working conditions.

They should not have sharp edges such as buttons, rivets and belts.

> They should not carry exposed keys, sharp objects, bracelets, rings. Watches and belts can be worn as long as a protective device is used. > They must wear a reflective sash or fluorescent jacket. > They must not eat, drink, smoke or phone in the vehicles > They must drive the vehicles with clean hands or wear gloves only used for driving > They must wear special gloves during the chocking and strapping operations. > They must respect the regulations regarding the speed limit and traffic direction, the signposting and the ground markings and the parking spaces set aside for lorries at the centre.

5. Washing of transit vehicles > The logistics supplier should guarantee that the vehicles are clean during distribution in order to maintain a good Brand image for the RENAULT–NISSAN Alliance. > If the vehicle is dirty and makes the control difficult, the examples and the table below can be used to decide the right application (Washing/rinsing) and to carry on with responsibility transfer > Some dirtiness may cause important damage on vehicles it is not removed quickly. It is mandatory to wash/rinse this dirtiness on car as soon they have been detected even if the Flash AVES has been carried out.

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