The magazine for Catalyst residents - Dee Park café - a space for the community - Catalyst Housing
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The magazine for
Catalyst residents
Issue 37
January 2021
Dee Park café -
a space for the
community
Introducing The Highlights from Supporting our next
Garden - our new our 2020 annual generation of talent,
online community customer review with The EY Foundation
Welcome
Catalyst magazine January 2021
to the winter issue of Catalyst magazine
In this issue A warm welcome and Happy
New Year to you all.
We celebrate community projects
like the Dee Park community café
in Reading. Read how the team
Join us - new opportunities We start 2021 with the launch managed to open their doors to the
for the New Year 4 of our new online community - public, even in the face of a global
The Garden. We’re excited to pandemic (pages 6 and 7).
Accessibility and inclusion -
share this digital open space for
improving our services 5
all customers to connect and If you need some support to
Dee Park café - a space for grow ideas. Turn to page 4 to help you reduce your energy
the community 6-7 find out more. consumption and save some
Supporting our next money too, you’ll find out how
We’re always listening to your on page 9.
generation of talent 8-9 feedback, which we have used for
Highlights from our 2020 our brand new customer year We’re still looking for customers
annual customer review 10-11 review. Here, you get a sneak to join our editorial panel.
peak at some of the highlights of To find out more, email editor.
How to save energy and our key milestones from 2020, catalystmagazine@chg.org.uk
money this winter 12
including how services adapted
Have you thought about during lockdown. If you’d like to receive this
switching? 13 magazine digitally via email, please
We’ve also got an update on the email editor.catalystmagazine@
Improving our complaints Our Future programme (page 5) - chg.org.uk stating ‘digital version
process 14 a fantastic work experience and of Catalyst magazine request’ in
Pets in your home 15 mentoring programme for young the subject line.
people aged 16-19.
Got a story idea or
want to write for us?
Email editor.catalystmagazine@
chg.org.uk
Want the latest news
and events direct to
Contact us
your mailbox each
month? Website Facebook
Subscribe to our email chg.org.uk Catalyst Housing Ltd
newsletter today!
Email Twitter
Go to chg.org.uk and @catalysthousing
contactcatalyst@chg.org.uk
click on ‘Subscribe to our
email newsletter’ info@chg.org.uk Post
Catalyst Housing Ltd
Phone Ealing Gateway
You can read 0300 456 2099 (8am-5pm) 26-30 Uxbridge Road
this issue 0300 500 6262 (9am-5pm) London W5 2AU
online too
Catalyst magazine aims to keep you up-to-date with our news and events,
as well as providing other useful information and support to our customers.
We hope you enjoy reading the magazine, but if you decide you don’t want to
receive it anymore, just let us know:
• Email contactcatalyst@chg.org.uk stating ‘Magazine opt-out’ in the subject
line and including in the email either your tenancy reference number
(if you know it), or your full name and address. We need this information
so we can find you in our database to unsubscribe you
• Call our contact centres, Monday-Friday. See opening times above.
Resource Reg. No. 2110
2
Catalyst magazine January 2021
Covid-19: keeping
you updated
Last year was a challenging time with regular If you’d like to receive updates via email or
updates and changes to rules and lockdown. text message, please contact us on
Whatever this year holds, we’re committed to contactcatalyst@chg.org.uk to provide your details.
keeping you updated and - where possible -
maintaining our services while adhering to
government guidelines.
Wellbeing team: we’re here
The health and wellbeing of you, our communities, to help
and colleagues remains our top priority.
Our communities have faced extraordinary
Alongside the latest government guidance, we will: challenges over the last few months, and many
• Continue to keep you updated with our important of these challenges look set to continue.
service updates via our website, email and text Whether you would like financial support,
message advice on employment or to speak to one of
• Continue to regularly update the coronavirus our wellbeing team - we’re here for you.
section of our website, including information on Our wellbeing team continue to actively call
support, changes to services and FAQs customers who they think may need some extra
• Regularly update you through our email support. However, you don’t need to have a
newsletter (see how to sign up on page 2) specific need if you want to speak to someone,
and our social media channels. as Tina from our wellbeing team says ‘The value
of a phone call is huge. You can tell when it’s
We’ll continue to monitor all our services and make any lifted someone’s day if they’re feeling lonely.’
changes we need to, to keep everyone safe and well.
Please continue to visit chg.org.uk/coronavirus
We’ve been blown away by the support our communities for all the latest updates on Covid-19 and our
have been giving each other. Please continue to service.
support each other by sharing important information -
whilst adhering to government guidance.
Helping you be #WinterReady
We’ve been sharing lots of useful We’ve covered everything from the best ways to get rid of your
information and advice to get you tips for checking your boiler, unwanted items in your new year,
#WinterReady on our website and staying safe while you or upcoming, spring clean.
and social channels, over the last celebrate, to energy saving Look out for our #WinterReady
few months. initiatives and the government campaign on our socials too.
Green Homes Grant for Simply search for Catalyst Housing
homeowners. on Facebook and Twitter and
follow us.
What’s coming next
We’ll be sharing lots of useful tips
Don’t worry if you
around looking after your health missed it
and wellbeing, as well as ways to You can find everything we’ve
make sure your electrical shared so far on our website.
appliances are working properly. Just head to
We’ve even included an update on chg.org.uk/are-you-winter-ready
3
Catalyst magazine January 2021
Join us - new opportunities
for the New Year
Introducing The Garden - our new online community
You’ve told us that you would like a space where everyone can From a quick poll, story ideas
an area to connect with other meet online. We’re delighted to board or discussion, to a live
customers and talk about tell you, that our new online scrutiny project, everyone will
services, challenges and ideas. community space called The benefit from your real-time
Last year, we spent some time Garden - as voted by our involved feedback, which will be used to
looking at the best way to create customers - is now open and ready shape projects, services and
for you to explore. our communities.
The Garden will be a place of How do I join The Garden?
natural creation and nurturing
ideas. It’s an inclusive space where Visit thegarden.chg.org.uk to
you can spend as much time as register, and while you’re there
you like, to have your say and make you can give us your feedback
a difference. on this issue too.
Our online services journey has begun
Our website is one of our main helping us understand how you
platforms for sharing information use our website, identify what
with you and we want to make sure works and how we can improve
that you continue to get the most our online delivery; such as paying
out of it. At the end of last year, we your rent online, checking your
held eight online focus groups with balance or booking a repair.
25 customers where we discussed
Want to get involved?
our digital platforms.
We still need your help with the
The sessions were full of creative next stages of our website
ideas to help make our website development later this year.
easy and accessible for everyone. If you’d like to get involved, email
Your ideas and suggestions are get.involved@chg.org.uk
We welcome scrutiny
To improve your customer have the opportunity to scrutinise How you can get involved
experience we need you to and influence services such as For more information on how to
challenge us and hold us repairs, cleaning communal areas get involved, keep an eye on our
accountable, when we don’t or investigating anti-social website, social channels and new
deliver on promises. behaviour. online community - The Garden.
Last November, we sent a As part of our scrutiny panel, If you’re interested in any of
consultation survey to our you’ll get to work alongside our opportunities or you’d like to
involved customers focusing on different teams from across join our group of involved
our scrutiny and governance Catalyst - working together to find customers, please email
structure. Your feedback is helping solutions. You’ll also help us to get get.involved@chg.org.uk
us create a new scrutiny panel - things right when our performance
a group of customers who will does not meet our standards.
4
Catalyst magazine January 2021
Accessibility and inclusion -
improving our services
We want all our communications with you to be inclusive and accessible.
We understand that everyone has different needs, and we’re working
hard to develop our communication channels to help you access the
information and services you need
What have we done initiatives, such as our Black What’s still to come
History Month community projects,
so far? International Women’s Day Accessibility review
Translation services We’ll be undertaking a digital
celebrations, wellbeing support and
Some of our customers have told accessibility review as part of our
digital inclusion projects.
us that they would like help with new website development plans.
translating the communications we Customer engagement
Updating your communication
share with you. We’ve introduced We created Catalyst Voice - our
preferences
an internal directory of colleagues community of over 1,200 engaged We know that many customers
who speak a range of languages. customers across London and the have a preference on how you’d
These colleagues can be contacted Home Counties, which has already like to be contacted by us.
by our teams to help translate for helped us reach a more diverse We’re currently streamlining our
customers, if needed. group of customers from all our customer database to make
locations. To find out more about sure we can record your
We also have a translation
Catalyst Voice or to join, email preferences correctly.
button located on the homepage
get.involved@chg.org.uk
of our website. In just one click, How you can get
the website content will translate Developing a culture of
to the language you select. inclusion and belonging involved
We revised our Diversity and The more you get involved
Celebrating diversity
and inclusion Inclusion Strategy to help us in opportunities including
We’re passionate about deliver more inclusive and community activities, customer
encouraging inclusive and accessible services to customers. engagement events and
diverse neighbourhoods. The strategy sets out our workshops, upcoming scrutiny
Our Communities team work with commitments as an organisation, panels and policy reviews -
such as increasing diversity the more you can make sure
our customers to help tackle
on our board and committees, we’re representing everyone.
inequality and encourage
accessibility for everyone. In 2020 using data to provide tailored Look out for information on our
we had to change the way we ran accessible services, making sure website, social channels and our
our community services, but the our policies and recruitment new online community, The Garden
team has continued to deliver a practices are inclusive, and (read more on page 4) - to find out
diverse range of services and eliminating our gender pay gap. how you can get involved.
Changes to our repairs service in west London
Thanks to your feedback, we regularly review our There will be no changes to the way you report a
services to make sure we deliver on our promises. repair, visit our website and use our report a repair
form. Simply contact us on 0300 456 3099 or
From Monday 1 February, our repairs service for
contactcatalyst@chg.org.uk
west London will be brought in-house to our
Connect team, as part of our continuous service To find out more about our repairs service,
improvements. We’ll be able to continue to monitor please visit chg.org.uk/repairs
the service standards - making sure that we’re there
whenever you need a repair.
5
Catalyst magazine January 2021
Dee Park café -
a space for the
community
With its eco-friendly ethos, locally sourced produce and weekly
drop-in tasty pot sessions, you could argue that the Dee Park café
is just what many communities need during a pandemic. We had a
chat with café manager, Tina Farrow, to find out how the new Dee
Park café came to life
Tina has previously worked
with the Communities team,
helping to manage some of their
summer programme activities
- giving her lots of experience of
working with members of the
local community.
Tina said: ‘I’d been thinking about
starting some sort of community
hub for a while. So, when the
Communities team approached
me in September 2019 to discuss
the idea of managing a café on
the Dee Park estate, it seemed
like the perfect opportunity!
‘Looking back, the opening date
(December 2019) was a little
ambitious. We agreed to push
back the opening until the
spring of 2020 - but by then
Covid-19 and a nationwide
lockdown was underway.
‘I thought that the funding might
be pulled, and it wouldn’t happen,
but Tina Nash and Johannah
Aynsley from the Communities
team worked their socks off during
lockdown to make sure it did’.
Tina faced many challenges
trying to kit out a new café during
a global pandemic. But with the
support of the Communities team
keeping her motivated, she
overcame lots of hurdles.
But the impact of Covid-19,
wasn’t just affecting her business.
Tina said, ‘We had everything
6
Catalyst magazine January 2021
celebrate the area. ‘We want to
make a positive impact on the
community and the environment.
Our coffee is locally sourced; all ‘I want to say a
our food is cooked from scratch
onsite, using fair trade and organic
huge thanks to all
produce and as little plastic as our customers too,
possible. We’ve even had local we hope you’re
artist, Lisa Marie, contribute to enjoying it as much
the café with art, colours and
plants too.
as we are’
‘When people start talking about
organic produce it can all start to
sound quite expensive, but making
money isn’t what this is about.
The Dee Park café is a community The Dee Park café is operating
interest company, which means alongside government guidelines of
all profits cover wages and bills. Covid-19. Tina and the team have
We think we’ve got the balance just worked hard to make sure that the
agreed with a local wholesaler to right - we’re making good healthy café adheres to government
supply most of our produce but food that is both ethical and restrictions and will continue to
then came the shocking news that affordable too’. monitor guidance to keep all their
they couldn’t continue their customers safe.
Dee Park Café also works closely
business because of the impact of
with other community initiatives.
Covid-19 on local trade. They were
Tina said, ‘We’re working with Dee Park Café
a long-term locally based company,
Thames Valley FairShare, who
so I felt miserable for them. 1 Montague House
supply us with surplus supermarket
‘I knew I couldn’t get down and I ingredients to help us make big 12 Spey Road
had to remain grateful that we were batch meals, such as shepherd’s RG30 4DG
still in the lucky position of being pie and Thai green curry. Opening times
able to carry on with our venture’. Customers can enjoy and give
what they can towards the cost. Monday - Friday from
The café opened in October 2020, 8.30am-4pm
We’re also doing tasty pots,
with Tina single handedly running (Closed all day on Tuesdays)
where people can bring their own
things and making sure that
containers to take their food away’. Every Sat
government guidelines were closely
from 9am-4pm
followed. Shortly after opening, Part of the community
the Communities team arranged Every Sunday
funding for two new members of ‘It’s a real mixture of people in the
from 10am-1pm
staff to support Tina - Gabriela the Dee Park estate, with some
café’s own Venezuelan pastry chef, Catalyst and council residents’,
who lives locally and works said Tina. ‘I’m really pleased with
part-time, plus another member how positively everyone has
of the team who will be joining welcomed us to the neighbourhood.
very soon. We’re still settling in and getting to
know everyone in the area, but it
For Tina the cafe is about having a already feels like we’re building a
community space that provides community network from the café,
somewhere for people to meet and which is fantastic.
‘The whole experience has been
really inspiring so far. The right
people have come along at the
‘We agreed to right time and shared ideas on
push back the how to pull everything together.
opening until the I want to say a huge thanks to all
our customers too, we hope you’re
spring of 2020 - but by enjoying it as much as we are’.
then Covid-19 and a
nationwide lockdown
was underway’
7
Supporting
Catalyst magazine January 2021
our next
generation
of talent
Our Communities team collaborate with groups of young people in our
communities to help them build on skills for future work opportunities
Each year, we work with the EY Foundation,
for the Our Future programme for young
people, aged 16-19 years - launching in the
October half-term.
The overall aim of the programme is to support 13
young people from Luton and the surrounding areas,
and provide them with the skills, opportunities and
work experience to help them realise their potential.
Kicking off with our training week
The virtual, paid employability Our Future training ‘Over the last few months
week kicked off in October 2020 and included a we have been working hard to
range of online activities. Colleagues volunteered to adapt our programmes to ensure
help with sessions including training, interviews and we can have the same impact through
sharing work experience. virtual delivery. We were mindful that
The Communities team made sure that every young
this generation risks missing out on work
person had the necessary IT equipment and internet experience opportunities, which could
access to help them fully participate. harm their future progression and I am so
thankful that Catalyst was determined to
Activities for the week included mock interviews, help us adapt our delivery model and
CV sessions and the opportunity to complete a continue to support our young people’.
level 2 qualification in understanding emotional
wellbeing. The most popular task was our Dragons’ Robert Pope - EY Foundation,
Den business challenge, which saw the young Southern Hub Leader
people tasked with presenting ideas to help solve
food poverty.
8
Catalyst magazine January 2021
Matching with a mentor
Following the Our Future training week,
every young person has been matched with a
fully-trained business mentor from Catalyst
who will work with them developing a plan for ‘I went from a stuttering mess
the young person’s academic, career and over the phone, to being able
personal development. to articulate myself properly.
My self-confidence and communication
What’s coming next skills have definitely improved.
In February and April, all our young people It’s crazy how in just one week,
will be allocated work experience hosts within I managed to learn so much, I can only
various teams and roles within Catalyst. imagine what new skills I will learn in the
coming weeks, I really enjoyed it.’
They’ll get involved in projects giving them
valuable insight into how our teams work, Qulsuma - Our Future participant
while enhancing skills and gaining experience
of work within the housing sector.
When the programme finishes in April, we’ll be
encouraging our young people to consider and
apply for any apprenticeship or job opportunities
at Catalyst. They are Our Future. Want to get involved in future
programmes?
If you’re a young person and would like to find out
more about how you can get involved in upcoming
Our Future programmes, please get in touch with
our Communities team on community@chg.org.uk
‘I loved Ellie’s presentation
about Catalyst. She was very
confident and well-spoken and
explained things very well.
Ellie was open to questions and
answered every query excellently.
I enjoyed the presentation very much
and I learned a lot about jobs in housing.
Thank you very much Ellie!’
Awsaf - Our Future participant
Accessing our Communities
team services
Our Communities team offer a range of services to support customers, within our local communities,
including employment support, money advice, young person services, digital inclusion and
community investment.
If you’d like to find out more about any of the above services all you have to do is complete the online
form at chg.org.uk/accessing-our-communities-services Just mark which services you’re
interested in and how you’d like to be contacted, and we’ll make sure the right team gets in touch.
9
Catalyst magazine January 2021
Highlights from our 2020
annual customer review
Every year we share our customer annual report, where we update you
on how we’re performing in key areas across the organisation.
For 2020, a year of a lot of change for everyone, we thought we’d focus on how we adapted to make sure we
could continue to provide necessary services, and offer support throughout the ongoing Covid-19 pandemic.
Our full 2020 annual customer review will be shortly available on our website. If you’d like a printed copy of the
review, please email us at editor.catalystmagazine@chg.org.uk
For now, we wanted to share with you some of the highlights:
Maintaining Contact centre How your
April - Sept 2020:
contact with involvement
you during made a
lockdown 8,993 difference
On 24 March and as the first emails received We created Catalyst Voice our
national lockdown began, community of over 1,200 engaged
our contact centre teams were customers across London and the
moved to home working in less
than 24 hours, with no break
120,823 Home Counties.
calls received If you’d like to join Catalyst Voice,
in service.
please contact
As our services were gradually get.involved@chg.org.uk
remobilised in July and August,
our call volumes increased.
10Catalyst magazine January 2021
Our Summer we cleaned
Wellbeing programme 902 blocks
team at
Due to Covid-19, we made this
The wellbeing project was
introduced in response to the
year’s summer programme
virtual with online projects
500 sites
Covid-19 pandemic. We knew that including drama workshops, online
many of our customers would be At the height of lockdown the team
exercise classes and music clubs.
affected by the pandemic and we were carrying out over 850
wanted to let you know that we’re We also sent out over 200 free inspections every week.
committed to supporting you in activity packs to young people.
any way we can.
called over 12 Repairs
7,300 virtual
projects How did we make our repairs
customers service Covid safe?
spoke to We put in place a 10-steps to
3,800
staying safe together guide, that
we shared with all customers
people offering support Business expecting a home visit.
as usual for The guide includes information
our frontline on what to expect when our
Financial teams colleagues visit your home.
support Estates Services Emergency and
The financial impact that Covid-19 We were quick to adapt this communal repairs as well
has had on everyone continues service, making sure that our
and we want you to know we’re
as gas servicing
caretakers, cleaners and gardeners
here to support you. Our Income were safe to work, and that you continued
Maximisation team has been were kept safe too. PPE included throughout,
making 1,500 calls to customers over 5,342 bottles of hand without a break
each week - offering support and sanitiser used between April
advice including help with benefits - November.
in service.
and budgeting.
11Catalyst magazine January 2021
How to save
energy and money
this winter
With many of us still at home for longer periods during the day, it’s not
too late to think about how we can save on our energy bills and be a
little more sustainable too
There are lots of government Winter Fuel Payment How we can help
schemes and offers, as well If you were born on or before
some of our own initiatives, that October 5 1954, you could get a Home energy inspections
could help you save both energy Winter Fuel Payment of between All visits are currently suspended
and money this winter. £100 and £300 to help you pay due to Covid-19, however, Green
your heating bills. Find out more at Doctor are offering online video
Government initiatives gov.uk/winter-fuel-payment advice and phone calls to help all
to help you save Warm Home Discount Scheme
customers save energy and money
at home.
Cold Weather Payment You could get £140 off your
electricity bill for winter 2020 - Visit chg.org.uk/saving-energy
You could be entitled to the Cold
2021, under the Warm Home to find out more.
Weather Payment if you’re getting
certain benefits or support for Discount Scheme.
Find out more at gov.uk/the- Snap your bill
mortgage interest. Check whether you’re paying the
warm-home-discount-scheme
right price for gas and electricity in
This Government scheme runs
Help towards the cost of your your home by using our free Snap
until March 31 2021. You’ll get
water bill Your Bill service.
a £25 payment if the average
temperature in your area is Many water companies have
introduced social tariffs that can Visit chg.org.uk/saving-energy
recorded as zero degrees or below, to find out more.
over seven consecutive days. offer reduced bills to customers
on low incomes.
Find out more at Contact us
gov.uk/cold-weather-payment Visit turn2us.org.uk/Benefit-
guides/Water-schemes/Water- To talk to us about your eligibility or
companies to find out more. options for any of the government
schemes, or if you’d like to discuss
our home energy inspections or
snap my bill service, please contact
us (details on page 2).
Look out for our #WinterReady
campaign on our socials -
giving you handy tips on how
to keep well this winter. Simply
search for Catalyst Housing
on Facebook and Twitter and
follow us.
12Catalyst magazine January 2021
Have you thought
about switching?
We’ve partnered with iChoosr How does our energy switch
to bring you an easy, hassle service work?
All you do is register your details for an upcoming
free collective energy switching energy switch auction and leave the rest to iChoosr:
service offering access to • Visit our energy page chg.org.uk/saving-energy
competitive energy prices, with no to register for an upcoming auction
• iChoosr bring together their pre-vetted suppliers,
obligation to switch. who compete to offer you the lowest energy tariff
• The energy supplier with the lowest offer wins
What is collective switching? the auction
Energy switching isn’t a new idea; however, it’s usually
something individual households do by comparing • iChoosr will send an offer to everyone who
suppliers and energy tariffs before deciding to make has registered
an independent switch. • You decide whether you’d like to proceed
With a collective energy switch you don’t have to do with the winning offer or not.
any comparison work, you just register to join a group Visit chg.org.uk/saving-energy to find out more
auction and energy suppliers compete to offer the about the energy switch and register your interest
group the lowest energy tariff.
13Catalyst magazine January 2021
Improving our
complaints
process
We welcome your feedback. It provides us with the opportunity to
work with you, to learn more about what we’re doing well and where
we can improve
In consultation with our involved customers we’ve How to make a complaint
updated our complaints policy - making it clearer and
simpler. We want to make sure your complaint is We welcome complaints through email, letter,
resolved quickly and efficiently while driving service our website, social media, face-to-face and phone.
improvements too. Our contact details are on page 2.
What’s new?
• We’ll now accept complaints for any service failure
within the last six months
• The complaints process is now a two-stage process
instead of three, with the second and final stage
being an appeal stage
• The final appeal stage will now be carried out by a
manager or above, who has not been previously
involved in the complaint; so that we can provide an
impartial review of the complaint.
Why have we made these changes?
Our aim is to increase consistency and create a
customer led process, making it easier for you to make
a complaint if we haven’t delivered the service you
expected from us.
Our dedicated Resolution team will work with you
throughout the process, to make sure we understand
your expectations for resolution. An assigned resolution
expert will confirm the next steps with you, will fix the
issue when we get things wrong and will keep you
updated until you’re satisfied.
How to get involved in future policy consultation
If you’d like to get involved in future policy consultation, please email get.involved@chg.org.uk and we’ll be
in touch to discuss upcoming consultation opportunities with you.
14Catalyst magazine January 2021
Pets in your home
We recognise how important pets are to you and your wellbeing.
Following feedback from customers, we’ve introduced a more flexible pet
policy to support responsible pet owners in their homes
The new policy was created in consultation with our Sheltered or supported customers
involved customers - Customer Voice - and in If you live in one of our sheltered or supported housing
collaboration with Battersea Dogs and Cats Home, schemes, your request will be assessed in line with
to make sure our policy meets all our obligations and your scheme’s rules and conditions for keeping pets.
helps you understand yours too.
Leaseholders and shared owners
What’s changed? All leaseholders and shared owners should refer to
your lease agreement to find out whether you’re
The biggest change is that wherever your location,
allowed to keep a pet.
you don’t need to have a garden to request permission
to own a dog. This means if you live in a flat, we will If you would like to see our new pet policy and
consider a request for a pet, even if you don’t have procedure, please contact your Neighbourhood
your own outdoor space or live near a park. Experience Manager or Housing Services Manager,
who will be able to provide a copy. Our contact details
How to apply to keep a pet in are on page 2.
your home
You must seek permission to own a pet that is larger
than a small caged animal or if it isn’t a registered
assistance pet. How to get involved in
Our contact centre teams will be able to discuss future policy consultation
your request with you and will send you a pet
application form to complete and return to us. If you’d like to get involved in future policy
We’ll consider your request and let you know the consultation, please email get.involved@chg.
outcome. If we feel it’s impractical for you to own your org.uk and we’ll be in touch to discuss upcoming
requested pet, we’ll discuss this with you fully, consultation opportunities with you.
explaining how and why we came to the decision.
15Shared
ownership
staircasing
If you live in a shared ownership home,
you might want to buy more shares.
This is known as staircasing.
Rent 75%
Own 25%
Own 100%
Rent 25%
Own 75%
Buying more shares in your home will reduce We’re here to help
the rent you pay, meaning you will benefit more
Please visit our website or
from any increase in the value of your home.
call us if you have any
If you’re considering staircasing to own more of questions, or want to find
your home, we recommend you seek out more about your
independent mortgage advice. staircasing options.
chg.org.uk 0300 456 2099 0300 500 6262You can also read
