THE PLAYBOOK WORKFORCE - YOUR GUIDE TO A SAFE AND SUCCESSFUL GAMES
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The Playbook WORKFORCE Your guide to a safe and successful Games May 2021
2
CONTENTS
Who is this Playbook for? 3 Further information 38
Stronger Together 4 Sport countermeasures 39
Venue countermeasures 42
Principles 5 Eating at the Olympic and Paralympic Village 45
Mask wearing 6 Smartphone applications 46
Minimise physical interaction 7 Vaccines 50
Test, trace and isolate 8 Compliance and consequences 51
Think hygiene 9
Your journey 10
Introduction 11
Before you travel 13
Entering Japan 19
– Residents of Japan 23
At the Games 24
Leaving Japan 35
3 Who is this Playbook for? Staff Games volunteers Contractors Other workforce members accredited by Tokyo 2020 (OCOG) This Playbook follows the whole journey for those workforce members coming from overseas. Workforce members who are residents of Japan should also comply with these rules; however, there are many elements that are not directly relevant to those already in Japan. If you are a resident of Japan, please pay attention to the following sections: ‘Your Journey’, ‘Introduction’, ‘Residents of Japan’, ‘At the Games’ and ‘Further information’.
4
STRONGER
TOGETHER
To ensure the Olympic and Paralympic Games Tokyo The Games are fast approaching, and we are working We must all take responsibility to ensure safe and
2020 go ahead this summer in a safe manner, the hand in hand with Tokyo 2020 and delivery partners to successful Games. Follow the Playbook, live the values
International Olympic Committee (IOC), International ensure that we are ready. of Excellence, Respect and Friendship. There will be
Paralympic Committee (IPC), Tokyo 2020 Organising challenges to overcome, even sacrifices to be made.
Committee (Tokyo 2020), the Tokyo Metropolitan Additional detailed operational documents, as well But #StrongerTogether we will experience a Games
Government (TMG) and the Government of Japan, as online Q&As, will be made available and updated. like no other.
together with the world's leading experts in health These will continue to address the questions you may
and sport event delivery, are working around the clock. still have following the publication of this Playbook. Thank you and see you at the Games.
They are developing a range of measures to enable the June’s final planned version of the Playbook will provide
Games to be staged taking into account the evolution updates on any significant changes. John Coates
of COVID-19 in Japan and worldwide. Tokyo 2020 Coordination Commission Chair
These Games will be different and we all have to adjust.
Every single Games participant has a clear role to play to In addition to no overseas spectators, you will face Hashimoto Seiko
ensure their own safety. That is why we have all combined restrictions to the places you can go, as well as hygiene Tokyo 2020 Organising Committee President
forces to develop the Playbooks, which explain how the and physical distancing measures. These ‘safety first’
Games will be staged. decisions are there to protect you, all Games participants
and the people of Tokyo and Japan.
As a member of the Tokyo 2020 workforce, your
contributions will make all the difference in the success of The eyes of the world will be on Tokyo this summer.
the Games. Whether you are a volunteer graciously giving With more broadcast and digital coverage than ever
of your time or a staff member working tirelessly to create before, the performances of athletes, who have continued
a safe environment and smooth Games operations, your to train during these very difficult times, will provide much
help will be appreciated by everyone. needed positivity and hope to billions of people around
the world.
Principles 5 PRINCIPLES The COVID-19 countermeasures described in the Playbook are designed to create a safe Games environment for all Games participants. Equally, they offer an additional layer of protection for our hosts, the residents of Japan. You must fully adhere to the Playbook throughout your time in Japan, keeping your interaction with non-Games participants to a minimum.
Principles 6 MASK WEARING Wear a face mask at all times to protect you and everyone around you. Masks help prevent the spread of COVID-19, as they catch droplets exhaled by an infected person. By wearing a face mask at all times – except when eating, drinking or sleeping – you’ll help keep the Games safe for everyone.
Principles 7
MINIMISE COVID-19 is transmitted through infected droplets in our breath exhaled by coughing,
sneezing, talking, shouting or singing – and is passed from person to person when we
PHYSICAL are in close contact. The risks of catching COVID-19 grow in crowded, poorly-aired
spaces and when we spend time in proximity to those with COVID-19. That is why it
INTERACTION is important to minimise social interaction, wear a mask and avoid the 3Cs: spaces
that are closed, crowded or involve close contact.
#1 #2 #3
Keep physical Avoid physical contact, Keep two metres' distance
interactions with including hugs and from athletes and at least
others to a minimum handshakes one metre from others,
(and don't forget to including in operational
wear your mask!) spaces
#4 #5 #6
Avoid enclosed If you are arriving from Only carry out the
spaces and crowds overseas, use dedicated activities submitted in
where possible vehicles. Do not use public your Activity Plan for the
transport for the first first 14 days, on the list of
14 days permitted destinations
Principles 8
TEST, TRACE To stop the spread of COVID-19, it is vital to break the chain of human-to-human
transmission. That is why it is important to have stricter protocols to identify who has the
AND ISOLATE COVID-19 virus as early as possible, through testing; to understand who the virus might
have been passed to, through contact tracing; and to use isolation and quarantining to
stop the virus from spreading further.
#1 #2 #3
Download Japan’s If you are an overseas Follow the additional
smartphone Contact resident, get tested and restrictions that apply to
Confirming Application provide proof of negative your role, particularly for
(COCOA) and health results before you depart the first 14 days in Japan
reporting application (app), for the Games. You will if you are arriving from
and familiarise yourself be tested again when overseas, detailed in your
with any other technology you arrive at the airport own specific Playbook
solutions that may be
used to support COVID-19
countermeasures
#4 #5 Who is a close contact?
Have regular screening Get a test if you experience Close contacts are those who have prolonged contact (for
tests for COVID-19 during any symptoms or are told 15 minutes or more) with a person who has a confirmed
the Games, as required to by the Japanese health positive COVID-19 test, within one metre, without
for your role authorities. If your test is wearing a face mask. This is particularly applicable when
positive, you will need such contact happens in enclosed spaces such as hotel
to isolate rooms or vehicles.
Close contact cases will be confirmed by the Japanese
health authorities, based on information provided by you,
your organisation and Tokyo 2020.
Principles 9
THINK COVID-19 can live on everyday surfaces through droplets exhaled by an infected person.
If we touch those objects with our hands and then touch our eyes, nose or mouth, we run
HYGIENE the risk of becoming infected. That is why we must not forget the basics of good hygiene
– regularly and thoroughly cleaning our hands, disinfecting surfaces, avoiding touching
our face, and wearing a face mask at all times.
#1 #2 #3
Wear a face mask Wash your hands regularly Support athletes by
at all times and use hand sanitiser clapping instead of
where available singing or chanting
#4 #5
Avoid using shared Ventilate rooms
items where possible, and common spaces
or disinfect them every 30 minutes
10 YOUR JOURNEY
Your journey 11
INTRODUCTION
The Playbooks are the basis of our game plan to ensure before you travel or begin your first shift and throughout *More information, 'Roles and responsibilities of the
all Olympic and Paralympic Games participants and the the length of your participation and your stay in Japan. COVID-19 Liaison Officer for Games workforce' will be
people of Japan stay safe and healthy this summer. It’s crucial that you take personal responsibility for your shared when available.
part in the plan: as a member of the Games workforce,
They have been developed jointly by Tokyo 2020, the IOC your actions will set the standard for others. When do the rules apply?
and the IPC, and are based on the extensive work of the This Playbook describes the measures planned for
All Partners Task Force, which also includes the World COVID-19 Liaison Officers (CLOs)* Games-time (date to be confirmed). Those entering
Health Organization, the Government of Japan, the TMG, Every RO has been asked to appoint a CLO. This Japan with a Pre-Valid Card (PVC)* must comply with
independent scientific experts and organisations from person will be your key contact for all matters related to the measures of the Government of Japan required at
across the world. COVID-19. They will also be the contact for Tokyo 2020, the time.
the Japanese health authorities, and, where relevant,
This Playbook sets out your responsibilities as a Games the IOC/IPC. It is requested that the CLO be on-site in The Playbook will be implemented progressively as
workforce member and should be considered alongside Japan for the full duration of your delegation’s stay if we get closer to the Games. Some countermeasures
wider information received from your Responsible you are coming from overseas. Additional CLOs may be (for example, screening testing after day 14) and services
Organisation (RO) and Tokyo 2020. Please also look for appointed as needed for support. (for example, Games transport) will be different during
additional information specific to your role and Tokyo the pre-Games period (date to be confirmed). If you are
2020’s COVID-19 countermeasures, which you can find For Tokyo 2020 staff and volunteers, your Tokyo 2020 travelling to Japan early, your RO will liaise with Tokyo
as part of your workforce training programme, through Functional Area managers will perform this role. For 2020 for Playbook implementation dates** and confirm
the different workforce portals, or through your line contractors and other workforce members, you will with you the measures that apply at the time you are
managers and supervisors. be notified of your CLO through your RO. travelling.
The rules apply to everyone in the Games workforce, Your CLO will be responsible for ensuring that you *A PVC is valid as an entry document to Japan from 23
regardless of who you are or where you are living understand the content of and the importance of April, in conjunction with the other documents listed
– just as they apply to all other Games participants. complying with this Playbook. They will be given below. See ‘Before you travel’, page 13.
specific training before the Games. There will be a
Please take time to understand the plans, the steps you support framework in place for CLOs dedicated to **Further guidance on the implementation of the Playbook
must take and the rules you must follow – including those each stakeholder group. will be communicated to your RO when available
required by the Japanese authorities – starting 14 daysYour journey 12
INTRODUCTION
Rules are subject to change Responsibilities and risk
This Playbook is written under the current understanding We trust that the measures laid out will mitigate the risks
of the IOC, IPC and Tokyo 2020, based on the current and impacts involved in participating in the Games, and
measures and requirements in force in Japan and we fully count on your support to comply with them.
the foreseen situation at the time of the Olympic and However, despite all the care taken, risks and impacts
Paralympic Games. may not be fully eliminated, and therefore you agree
to attend the Olympic and Paralympic Games at your
Changes may need to be made to countermeasures in own risk.
the future, in collaboration with the Government of Japan
and the TMG, to ensure any evolution of conditions and
regulations in Japan are fully taken into account. This
includes procedures for entry into Japan. Future versions
of the Playbook could include more restrictions than
those currently listed.
The next version (which is expected to be final) will be
published in June 2021.13
BEFORE
YOU TRAVEL
This section is only applicable to those entering Japan The rules related to entry to Japan are in accordance with
from overseas. Japanese authorities’ requirements. They apply from 14 • Support from your CLO before you travel
days before you travel; it's important to adopt the right – Your CLO is responsible for ensuring you
Read this Playbook thoroughly mindset in this period. comply with the Playbook
– Before you travel, make sure that you have – They’ll submit your 14-day Activity Plan
understood the Playbook and the importance of Further changes may be made to procedures for entry to Tokyo 2020 and supply you with the
fully complying with the rules contained within. into Japan in collaboration with the Government of Japan, 'Written Pledge'
See ‘Compliance and consequences’, page 51 based on the latest situation. – They’ll help you prepare a list of regular
contacts for your time in Japan
Your journey does not begin at the airport. Starting from You will be required to have medical treatment and – If you test positive for COVID-19 before your
now, ensure you take time to read and understand the repatriation insurance (including cover for COVID-19) departure, inform your CLO immediately
latest version of the Playbook thoroughly when you covering the entire period of your stay in Japan – If you have any questions or concerns about
receive it. If you have any questions, contact your RO any of the measures, now is the time to ask!
or CLO well in advance of the Games.Before you travel 14
TEST, TRACE
and ISOLATE
• Make sure you have a Pre-Valid Card (PVC), – It will be very difficult to request changes
which will be validated to become your Olympic once approved, so it is important to be as
Identity and Accreditation Card (OIAC)/Paralympic comprehensive as possible when submitting
Identity and Accreditation Card (PIAC)
• Your Activity Plan must include:
• Your CLO will give you the 'Written Pledge'; – Personal information (name, passport number, RO)
you will need to show this at Japanese immigration – Accommodation address
– The 'Written Pledge' is a document required by the – All planned and possible destinations – restricted
Government of Japan. Signed by Tokyo 2020, it to official Games venues (as per your accreditation
states that they take responsibility for your visit and privileges) and limited additional locations,
will ensure you comply with the Playbook rules. as defined by the list of permitted destinations
Your signature is not needed on this document – If you must use public transport (air and bullet
– The 'Written Pledge' can be replaced with the trains): date, time and reason
presentation of the health reporting app screen – The format is currently being finalised and
once it is introduced. Details will be shown in the will aim to allow you to select destinations in
next Playbook a simple manner
• Complete an Activity Plan* for the first 14 days of *The Activity Plan template and details of timing for
your stay in Japan submitting the plan will be available when finalised
– Work with your CLO to finalise your planned and
possible destinations
– They will submit your plan to Tokyo 2020 for
approval by the Japanese authoritiesBefore you travel 15
TEST, TRACE
and ISOLATE
• Make sure you know the latest information • If you experience any symptoms of COVID-19 in the
on COVID-19 testing and certificates needed by 14 days before arrival
your airline, for any transit countries and for entry – Do not travel to Japan
into Japan. See advice of the Government of Japan – Inform your CLO, who will explain the next steps
• Download and install the Contact Confirming • If you are travelling before the health reporting
Application (COCOA) and health reporting app app is released, fill in the Japanese authorities’
– The health reporting app is scheduled to be ‘Questionnaire web’
released in June. For details, see ‘Smartphone – Details required include accommodation in
applications’, page 46 Japan, contact information and results of health
monitoring for the 14 days before departure
• Monitor your health daily for the 14 days before – When you submit the form, you will be given a
arrival in Japan QR code. Either take a screenshot or print it out,
– Take your temperature daily ready to show at Japanese immigration
– Proactively monitor your personal health for any
other COVID-19 symptoms. See WHO guidelines
on COVID-19 symptomsBefore you travel 16
TEST, TRACE
and ISOLATE
• Take two COVID-19 tests on two separate days • Obtain a certificate of your negative COVID-19
within 96 hours of the departure of your flight to test results
Japan (first flight if you are on an indirect route)* – You are requested to use the certificate format
– Tests must use one of the methods listed on the designated by the Government of Japan, or one
‘Certificate of Testing for COVID-19’ designated which includes all necessary information specified
by Japanese authorities by the Government of Japan as follows:
– Currently, approved test types (saliva or – Date of issue, name, passport number,
nasopharyngeal swab) include real-time nationality, date of birth, sex, sample type,
polymerase chain reaction (PCR), nucleic acid testing method, test result, test result date,
amplification (LAMP, TMA, TRC, Smart Amp, specimen collection date and time, name
NEAR), New generation sequence and antigen and address of medical institution, doctor’s
(CLEIA) tests signature (electronic)
– A list of approved testing providers is being – You will need to present your negative test results
developed and will be made available to your CLO. certification in order to check-in at the airport/
If the list does not include a convenient provider, board the plane
your CLO can liaise with Tokyo 2020 to add – If you are unable to provide your certification you
providers to the list will not be allowed to board your flight
*Take one of the two tests within 72 hours of • If a COVID-19 test is positive:
departure. If you are travelling to Japan in the pre- – Immediately begin self-isolation in line with
Games period, take one test within 72 hours of your local rules
flight to Japan. The exact date from when two tests – Contact your CLO, who will record your symptoms,
within 96 hours will be required will be provided test results and close contacts, as well as inform
when confirmed Tokyo 2020 and agree on next stepsBefore you travel 17
social
• Keep your physical contact with other people to
a minimum during the 14 days before you travel
to Japan
• Prepare a list of the people you will spend time with
regularly while in Japan (format to be agreed with
your CLO), for example, your roommate or immediate
members of your team
– Share the list with your CLO, who will use it to help
with contact tracing if requiredBefore you travel 18
think
HYGIENE
• Follow good hygiene practice – including washing • Note:
your hands regularly or using hand sanitiser, and – You will need to replace your masks as soon as
always wearing a face mask they become damp and wash them once a day.
You may use more masks than usual in hot and
• Make sure you have access to enough masks to humid weather
last throughout your stay in Japan. Everyone is – Please also be aware of guidelines regarding
responsible for their own supply but your RO may 'Authorised Identifications’ related to face
provide them for you; check with your CLO mask branding. See WHO guidance on
– Follow WHO recommendations on mask wearing wearing a mask
– If using fabric masks, ensure that they can be
washed in high temperatures regularly, with at
least two but ideally three layers:
– Inner layer of absorbent material, such as cotton
– Middle layer of non-woven material, such as
polypropylene
– Outer layer of non-absorbent material, such as
polyester or polyester blend
– Check the manufacturer’s recommendations and
health certification of the product19
ENTERING
JAPAN
This section is only applicable to those entering Japan
from overseas.
When you arrive, you must observe the instructions of the
Japanese authorities and the following protocols at the
airport and for your onward journey.
Physical distancing and good hygiene measures must be
followed throughout your time in Japan. Additional rules
also apply on arrival and for the next 14 days.
Further changes may be made to procedures for entry
into Japan in collaboration with the Government of Japan,
based on the latest situation.
• Support from your CLO when entering Japan
– If you test positive for COVID-19 on arrival
or experience any symptoms, immediately
inform your CLO by phoneEntering Japan 20
Test, trace
and isolate
• Be ready to show immigration authorities • Activate the COCOA app upon arrival and turn on • If you experience any symptoms of COVID-19
– Your PVC (or OIAC/PIAC), along with your passport Bluetooth – Immediately inform your CLO by phone; they will
or other travel certificate associated with your PVC – Turn on location information services and location consult with Tokyo 2020. See WHO guidelines on
– Negative COVID-19 test results certification (hard history on your smartphone, which may be needed COVID-19 symptoms
copy); without this you will not be allowed to for contact tracing. For details, see ‘Smartphone
enter Japan* applications’, page 46 • Quarantining on arrival and for the first three days
– 'Written Pledge' by Tokyo 2020 (hard copy); – You must quarantine at your accommodation on
without this you will be required to quarantine • Be ready to take a COVID-19 test (currently saliva arrival (the day of arrival is considered day 0) and
for 14 days antigen) on arrival for the next three days
– 'Questionnaire web' QR code (hard copy or – Wait in the designated area for your test results, – However, you will have permission to perform
screenshot) which will be processed at the airport essential Games-related activities during these
– Any additional documents filled out on the airplane – If your test results are unclear or positive, be ready three days, if:
and/or at the airport to take a second test for confirmation – you test negative for COVID-19 every day; and
– you operate under a higher level of supervision
*Take one of two tests within 72 hours of departure. • If your test result is confirmed positive by Tokyo 2020
If you are travelling to Japan in the pre-Games – You must isolate in accordance with the – Your other option is to be quarantined at your
period, take one test within 72 hours of your flight to instructions of the Japanese health authorities; accommodation on arrival and for the next 14 days
Japan. The exact date from when two tests within for more guidance on isolation, see 'At the Games
96 hours will be required will be provided to you – Test, trace and isolate', page 25
when confirmed – Immediately inform your CLO by phone; they will
consult with Tokyo 2020Entering Japan 21
SOCIAL
• Follow the instructions of Tokyo 2020 and your RO,
and move as quickly as possible through the airport
– Do not stop to visit any shops or services, other
than the Accreditation Validation Counter
– Use the Games-specific lanes provided at official
airports to minimise contact with others
• Use only dedicated vehicles – do not use public
transport for the first 14 days, unless it is the only way
to reach remote Games venues. For more information,
see ‘At the Games – Getting around’, page 31Entering Japan 22 paralympic considerations If you use a wheelchair or other mobility device that may be handled by another person under certain circumstances (for example airline staff during travel), regularly disinfect the relevant surfaces with sanitising wipes
Entering Japan 23
RESIDENTS
OF JAPAN
Before the Games During the Games
• For those living in Japan*, continue to follow • Follow the rules described in ‘At the Games’,
countermeasures already in place pages 24-34
• 14 days before your Games-related operations or *This also applies to Games participants with a pre-
participation in Games events begin, additional Games role who have been in Japan for more than
countermeasures will apply: 14 days
– Download the COCOA and health reporting
app. The health reporting app is scheduled to
be released in June. See 'Smartphone applications’,
page 46
– Monitor your health
– Minimise your physical contact with others
– Adhere to countermeasures on public transport
• Depending on your role, residents of Japan – and
those from overseas who have been in Japan for
more than 14 days – may be asked to take a COVID-19
test before their Games role or participation in Games
events begin. Those who will be required to take a
test will be informed by Tokyo 2020 separately24
AT THE
GAMES
This section also applies to residents of Japan. health monitoring for residents of Japan will be
Further details will be communicated in due course. provided separately. • First 14 days
For those arriving from overseas, additional
During your stay in Japan, you will be expected to limit The comprehensive screening testing regime in place rules apply on arrival and for the first 14 days
your activities to what is required in order to carry out is based on science and expert advice. Testing will be a of your time in Japan, for:
your role. crucial part of minimising transmission: used for general – Screening testing: You’ll be tested
screening and for those identified as a close contact of more frequently
Physical distancing and good hygiene measures (also a positive case; as well as used for diagnosis for those – Where you can go, what you can do:
laid out in the principles, pages 5-9) must be followed experiencing symptoms of COVID-19. Limited to your Activity Plan
throughout your time in Japan (in addition to the first – Getting around: Don’t use public transport
14 days), for your own health and safety, and that of all Please note, further changes may be made in – Places to eat: Only eat in designated places
Games participants and the people of Japan. These collaboration with the Government of Japan and the See pages 26-32 for full details
will be monitored by Tokyo 2020 to ensure compliance. TMG, based on the latest situation.
After the first 14 days, you will need to
To enable physical distancing, overall accreditation continue to follow the recommendations for all
numbers have been reduced and access to venues • Support from your CLO workforce members outlined in this Playbook
restricted to what is strictly required for operational – If you test positive for COVID-19 or
reasons. experience any symptoms, immediately
inform your CLO, who will take you through
In accordance with the Japanese authorities’ the next steps
requirements, you are responsible for proactively – Your CLO can support you with uploading
monitoring and reporting your personal health every daily health monitoring results
day via the health reporting app. Information on – If you’re unclear about any of the rules, ask!At the Games 25
Test, trace
and isolate
• Proactively monitor your personal health every • Prepare to have your temperature checked before
day (body temperature and any other COVID-19 you enter a Games venue
symptoms) and report the results on the health – If you record a temperature of 37.5 degrees
reporting app (scheduled to be released in June) Celsius or higher, after a cool down period it
– Health monitoring protocols for residents of Japan will be checked a second time for confirmation
will be provided separately. For more information, – If you again record a temperature of 37.5 degrees
see ‘Smartphone applications’, page 46 Celsius or higher, you will not be permitted to
enter the venue. Notify your CLO and follow their
instructions. You will be taken to an isolation area
to wait for further measures
– Details on the procedure and locations for
temperature checks will be included in the
next PlaybookAt the Games 26
Test, trace
and isolate
• Screening testing – Regardless of the frequency of your testing,
– First three days (if you are from overseas) everyone will be tested on day 14 after arrival
In addition to the tests taken before departure and – The same principles apply to those already
upon arrival in Japan, all Games participants will be residing in Japan, with the exception of
tested daily for three days after arrival, to minimise specific roles that may not need testing
the risk of undetected positive cases that could
transmit the virus • If you develop symptoms of COVID-19 during
your stay
– After the first three days – Contact your CLO immediately for further
After the first three days and throughout your instructions. See WHO Symptom Guidance
stay, you will be tested regularly, according to the – You will be taken to a designated medical care
operational nature of your role and level of contact facility and tested for COVID-19
with athletes – Wait for the results in the designated area
– The frequency of tests will be decided by Tokyo – If you are at the Games venue, consult with your
2020 and the IOC/IPC, based on information superior, you will have a medical examination at the
provided by your RO. Frequency may vary (isolated) medical office of the venue if necessary.
within the same organisation, according to In principle, you will return to your accommodation,
individual roles and consult a medical care facility if necessary
– If you have regular contact with athletes,
in principle you will be tested daily
– If you have some contact with athletes,
you will be tested at least every four days
– If you have limited or no contact with athletes,
you will be tested every seven daysAt the Games 27
Test, trace
and isolate
• If you have a confirmed positive test for COVID-19 • CLO (or your Tokyo 2020 manager/supervisor)
during the Games response
– Immediately begin isolating and inform your CLO – Your CLO and Tokyo 2020 will work with you to
– You will either be required to continue isolating confirm your activities and places you visited, from
or be hospitalised. You will not be allowed to the two days before your symptoms appeared to
perform your operational role when you were tested and started isolating, and
– The location and length of your isolation period help identify close contacts in that period
will be determined by the Japanese health – They will consult with the Japanese health
authorities, depending on the severity and authorities (including the local municipalities’
symptoms of your infection health authorities) and Tokyo 2020 to determine
– You will be discharged from isolation in further measures, such as disinfection of
accordance with the discharge guidelines in Japan specific areas
Further details on isolation are being developed and More information will be provided to CLOs in May
will be shared when availableAt the Games 28
Test, trace
and isolate
• If you are a close contact of someone with a – If you are identified as a close contact of someone
confirmed positive test with a confirmed positive test, immediately
– Close contacts are those who have prolonged quarantine at your accommodation; your CLO
contact (for 15 minutes or more) with a person will contact you regarding the next steps
who has a confirmed positive COVID-19 test, – A decision on applicable measures will be
within one metre, without wearing a face mask, made on a case-by-case basis and will take into
from the two days before the person’s symptoms consideration the likelihood of you spreading
appeared to when they were tested and started the virus
isolating. This is particularly applicable when such
contact happens in enclosed spaces, such as hotel Further details will be clarified in the next version
rooms or vehicles of the Playbook
– Close contact cases will be confirmed by the
Japanese health authorities based on information
provided by you, your RO and Tokyo 2020At the Games 29
SOCIAL
• Limit your contact with other people as much • Avoid enclosed spaces and crowds
as possible wherever possible
• Keep a distance of two metres from athletes • Avoid staying an unnecessarily long time in a space
and one metre from others where physical distance cannot be maintained.
Refrain from talking in constrained areas such
• Keep physical interactions with others to a as elevators
minimum. Avoid unnecessary forms of contact
such as hugs, high-fives and handshakes • Eat meals keeping two metres away from others
unless instructed otherwise or eat by yourself,
• Keep your list of regular contacts up to date keeping contacts to a minimumAt the Games 30
SOCIAL
Where you can go, what you can do (if you are from • You must not visit Games venues as a spectator with Throughout the Games
overseas) a ticket • Olympic and Paralympic Village access has
For the first 14 days been restricted to protect the health of athletes.
• Follow only the activities you have outlined in your • You must not visit tourist areas, shops, restaurants or Unless you have an operational role, you will
Activity Plan bars, gyms, etc. unfortunately not have access
– You must only leave your accommodation to go to
Official Games Venues (as per your accreditation • You are strongly encouraged to stay at Tokyo 2020 Functional Areas and ROs are developing
privileges) and limited additional locations, as accommodation provided by Tokyo 2020 additional measures to help ensure you are able to
defined by the list of permitted destinations. – If you are staying in self-arranged accommodation, fulfil your role safely. This may include working with a
The permitted destinations are those that are you must adhere to Playbook rules at all times and dedicated team, restricting your movements or work
critical for the Games and will have COVID-19 provide information to Tokyo 2020 so they can areas, and taking extra care to minimise physical
countermeasures in place work with respective local authorities to facilitate contact with others outside of work. More information
the implementation of COVID-19 countermeasures will be provided to you through your CLO or Tokyo
• Minimise contact (within one metre) with Games – If your planned accommodation is not able 2020 line manager/supervisor in due course
participants who have already been in Japan for to confirm the implementation of all relevant
more than 14 days, and with Japanese residents COVID-19 countermeasures, you must contact
Tokyo 2020 to be provided with suitable
• Wear a face mask at all times alternative options
– Locations will be supervised on a regular
• You must not use public transport basis to ensure the locations and guests
follow expected standardsAt the Games 31
SOCIAL
Getting around (if you are from overseas) • If you have to travel by air or bullet train to a venue in
For the first 14 days a remote city, you may do so on a limited basis. Tokyo
• You must not use public transport. Use dedicated 2020 will provide information on available flights and
vehicles provided by your RO. All dedicated vehicles bullet trains
will operate following official Japanese hygiene – Tokyo 2020 or your RO will manage reservations in
protocols. They will have: collaboration with respective operators to ensure
– Mandatory face mask wearing, thorough hand there is appropriate space between you and
sanitising and refraining from conversation other passengers
– Measures to enable as much physical distancing
as possible between passengers, depending on After the first 14 days (if you are from overseas) or if you
the vehicle are a resident of Japan
– A partition between the driver's seat and • You may use public transport, which will operate
passenger seats following Japanese hygiene protocols
– Constant ventilation, through air conditioningAt the Games 32
SOCIAL
Places to eat (if you are from overseas) • Should these options not be available:
For the first 14 days – You can buy food at convenience stores and
• Considering the increased risk of infection when takeaway restaurants indicated by Tokyo 2020,
eating meals with others, you should avoid doing so, that you can get to without using public transport
especially with Games participants who have been – Use a private room in a restaurant that can be
in Japan for more than 14 days, and with residents accessed in a manner compliant with COVID-19
of Japan countermeasures
The means of accessing and behaviour in these
• You must only eat in one of the following places, locations will be checked by Tokyo 2020 to ensure
where COVID-19 countermeasures are in place: they comply with COVID-19 countermeasures, in
– Catering facilities at Games venues (as the particular physical distancing and hygiene
preferred option)
– Your accommodation's restaurant • Tokyo 2020 will require hotels to provide enhanced
– Your room, using room service or food delivery room service and grab and go optionsAt the Games 33
Think
HYGIENE
• Wear a face mask at all times, except when eating, • Avoid shouting, cheering and singing – find
drinking or sleeping other ways to show support or celebrate during
competition, such as clapping
• If you feel the need to avoid the risk of heatstroke,
you may remove your mask when you are outside • Ventilate rooms regularly where possible – at least
and able to keep two metres from others. See WHO every 30 minutes and for a period of several minutes
guidance on wearing a mask each time
– Clean your hands before putting on and after
taking off your mask and avoid touching your eyes, • Avoid sharing items wherever possible. Always
nose and mouth. If possible, wash your hands disinfect items that have been used previously by
with soap and warm water for at least 30 seconds. someone else
Otherwise use hand sanitiser
– Replace masks as soon as they become damp • Make cashless/contactless payments at all
and wash them daily official venues
– A face shield is not an acceptable alternative
to a mask. They should only be used to prevent • Disinfect your dining table after eating
infection of the eye area or in situations where
wearing a mask would be impractical
• Wash your hands regularly and thoroughly for at
least 30 seconds, ideally using soap and warm water.
Otherwise use hand sanitiserAt the Games 34
pARALYMPIC
CONSIDERATIONS
• The restriction of keeping at least one metre's • If you use a wheelchair or other mobility device
distance from others will be waived for those that may be handled by another person under
in need of additional support, who can receive certain circumstances (for example drivers),
assistance from another member of their immediate regularly disinfect the relevant surfaces with
circle sanitising wipes
– Masks should be worn at all times when providing
assistance to others
– Once aid has been given, sanitise your hands and
go back to maintaining a physical distance of at
least one metre from others
– You should still try to keep physical contact to a
minimum when possible
• You may temporarily remove your mask if you are
speaking or providing assistance to someone
who relies on lip reading, clear sound and/or facial
expressions to communicate. You should stay at a
distance of at least one metre and should put your
mask back on as soon as possible35
LEAVING
JAPAN
This section is only applicable to those entering Japan
from overseas.
The length of your stay is to be minimised to reduce
the risk of infection and help ensure a safe and
successful Games.
You should continue to follow the Playbook and any
instruction or requirement from the Japanese authorities
– including hygiene and distancing rules – throughout
your departure and until you reach your destination.
• Support from your CLO when leaving Japan
– Your CLO can help confirm any COVID-19
requirements for international travel or entry
into your destination countryLeaving Japan 36
test, trace
and isolate
• Make sure you know the latest entry requirements
for your destination country, as well as any countries
you will pass through in transit
• Solutions will be available if you need to take a
final COVID-19 test and obtain a negative test
certificate for international travel or entry to your
destination country
• Travel to the airport using a dedicated vehicle
if within the first 14 days of entering Japan.
After 14 days, use public transport
• When you arrive at your destination, follow local
COVID-19 regulations, including any need to
quarantine on arrivalLeaving Japan 37
PARALYMPIC
CONSIDERATIONS
• Any Games participant staying in Tokyo and
Japan after the closing of the Olympic Games
to participate in the Paralympic Games will have
to continue following the principles described in
this Playbook
• You are not required to exit Japan and re-enter
the country for the Paralympic Games, but you are
allowed to do so. In that case, upon re-entry for the
Paralympic Games, you would begin a new 'first 14
days' in Japan period38 FURTHER INFORMATION
Further information 39
Sport COUNTERMEASURES
In addition to the Playbook principles, the following • In general, all equipment must be disinfected Gym
applies to sport operations at the Olympic and between uses and users must disinfect their • Disinfect equipment before and after use
Paralympic Games Tokyo 2020. Details of sport-specific hands before and after use • Athletes are required to wear a mask during fitness
adaptations are being developed by Tokyo 2020 and the • Items such as towels and drinking bottles must training in the Olympic and Paralympic Village
IOC/IPC in collaboration with the respective International not be shared
Federations. Further information will be available by the • Masks must be worn by athletes when receiving Pre-competition
end of May within individual sport publications, including a notification for doping control
the 'Team Leaders Guide.' Sport-specific activities such as draws, equipment
Olympic and Paralympic Village inspections and weigh ins
Overall principles • Activities will be held online or in open air spaces
• To enable physical distancing, overall accreditation Sport Information Centre (SIC) where possible
numbers have been reduced, venue operational plans • Floor markings will be used to help with • When neither solution is available, such meetings
adapted and access to venues restricted to what is physical distancing will be held in a room with a limited number of
strictly required for operational reasons • Transparent acrylic panels will be installed participants to ensure physical distancing, and
• Venue and area layouts will also be designed to at the desks with appropriate ventilation
support physical distancing, along with the use of • Some services such as training bookings
transparent acrylic screens where needed to help may be provided online or at competition
prevent transmission venues only
• Please bear this in mind when deciding whether • Printing documents is not recommended.
it’s necessary to access a venue or a specific area If you do need to print something, avoid
within a venue and aim to keep your stay as short as sharing documents with others unnecessarily
possibleFurther information 40
Sport COUNTERMEASURES
Athlete preparation areas Towels • Shields will be installed in food display areas to
• Towels must not be shared and must be placed reduce the risk of droplet exposure
Sport Information Desk (SID) in a collection box after use • Where possible, food and drink will be served by
• Floor markings will be used to help with staff. Otherwise, disposable utensils to move the
physical distancing Changing rooms food and gloves will be provided
• Transparent acrylic panels will be installed • Physical distance must be maintained when • Communal items with many users, for example
at the desks showering and changing, which may mean beverage dispensers, will be frequently disinfected
• Some services such as training bookings may waiting if the area is busy
be provided online or at competition venues only • If possible, use facilities at the Olympic and Repair services
• Printing documents is not recommended. If you do Paralympic Village instead of at the venue • Technicians should disinfect equipment before
need to print something, avoid sharing documents returning it to the athlete
with others unnecessarily Warm up and athlete call areas
• Athletes can remove their face mask during During competition
Physio areas their warm up
• Disinfect equipment before and after use • An exception to the two-metre distancing rule from Operational personnel on or by the Field of Play
• Physios should use hand sanitiser before athletes will be made during warm up if required, • If it is not possible to ensure suitable physical
and after any contact with an athlete for athletes and/or team officials to fulfil their role distancing, alternative countermeasures will be in
place, such as installing transparent acrylic panels
Ice and ice baths Athlete and technical official lounges • This applies to all operational personnel on or around
• Disinfect your hands before using ice • Entry to the lounges will be strictly restricted to those the FoP, such as Technical Officials and equipment
• When using the ice baths, keep a safe distance with access privileges and a purpose to be there technicians
from others and use them one at a time or in • Transparent acrylic panels will be placed on the • Exceptions may be made
small groups, avoiding facing each other tables if physical distancing cannot be respected,
if necessary to enable people to fulfil their roleFurther information 41
Sport COUNTERMEASURES
Athlete seating areas on or by the Field of Play After competition In addition to the mixed zone and press conference
• Wear a face mask at all times room, athlete interviews will be allowed in the IBC,
• Physical distancing between athletes on team Mixed zone and press conference RHB studios, standup positions, MPC and the Olympic
benches will not be required and Paralympic Village Plaza. Please refer to the
• All others must keep two metres from athletes RHB Broadcaster and Press Playbook for additional details.
if possible • The use of a boom microphone (a microphone
attached to a pole) will be mandatory, in order to Victory Ceremonies
Sport presentation ensure the two-metre distance between athletes • Victory Ceremonies with presentation of the medals
• The wearing of masks by personnel involved and interviewers is maintained will take place at the competition venues. Athletes
with sports presentation, such as performers and • The floor of the mixed zone will be marked at and presenters will be required to wear a mask. Other
announcers, will be treated on a case-by-case basis all venues to ensure physical distancing: Athlete specific information will be communicated closer to
• Announcers and interviewers must keep a distance position < two-metres > interview position the Games.
of two metres from athletes and avoid contact at • Interviews with athletes should last no more
all times than 90 seconds
• Equipment such as headsets and microphones must
not be shared and must be disinfected after use Press and Broadcast
• PA equipment will be disinfected regularly if shared • All interviewers must wear a mask.
between people Athletes can remove their mask for the interview
Press conferences
• Press conferences will be streamed live,
with questioning via a dedicated platformFurther information 42
VENUE COUNTERMEASURES
In addition to the Playbook principles, the following providing directions. They will be positioned in Cleaning and sanitisation
applies to venue operations at the Olympic and areas where people are likely to gather – including
Paralympic Games Tokyo 2020. Details of venue-specific any waiting lines – for example at Pedestrian • Installation of hand sanitisers
adaptations are being developed by Tokyo 2020 and the Screening Areas (PSAs), temperature check areas, – Hand sanitiser will be available at numerous points
IOC/IPC. Any further information will be available within concourses, toilets, concessions, seating bowl throughout each venue, including every entrance/
individual venue operating plans. entrances, and venue entrances and exits. exit, rooms where medical treatment is performed,
They will count people going in and out, so that dining areas, toilets, mixed zone, press desks and
Physical distancing venues do not exceed maximum capacities commentary positions, seating bowl staircases,
– Signage will be installed in all necessary places, concourses, work rooms, sports information desks,
• Separation of flows between athletes and others including distance markers on the ground ice and towel distribution points, changing rooms,
– Athlete flows will be organised so that they do – Droplet prevention measures (dividers/splash athlete warm up and call areas and gyms
not cross with others, unless it is unavoidable for guards) will be installed in areas as an additional – Hand sanitiser will be made available to
operational purposes in which case additional measure where physical distancing cannot be spectators in all general public areas, such
countermeasures are put in place, such as easily ensured (for example, food and beverage as PSAs and concourses
managed crossings concessions, check-in areas, counters, work areas) – Hand sanitiser will be accessible for individuals
with different types of impairment
Wearing of face masks
• Ensuring physical distancing
– Masks must be worn at all times, in all locations of
– Maintain the standard Playbook physical
venues, with the exception of training, competing,
distancing rule of at least two metres from
eating, drinking or during interviews in Tokyo
athletes and one metre from others. Where this is
– Masks may be removed when eating or drinking
not possible, for example in elevators, capacities
but must be promptly replaced when finished
will be limited and conversation prohibited.
– Workforce will be trained in managing the
movement of people, including guiding andFurther information 43
VENUE COUNTERMEASURES
• Disinfection operations Venue entrance: PSA & Vehicle Screening Area (VSA) – The location of each temperature measurement
– Doorknobs, switch panels, handrails, desks, Operations (*) – Temperature screening procedure area may be different for each venue
elevator buttons, eating surfaces and other areas
where high frequency contact is expected will be • Temperature measurement when entering a venue Isolation spaces
disinfected regularly (*Under coordination) – There will be an isolation space at each venue,
– You should disinfect items such as tables – Everyone will have their temperature checked located close to the relevant medical station
after eating and shared equipment (such as before entering a venue. – If you have a fever, other COVID-19 symptoms or
microphones, sports equipment, physio beds) – The first temperature measurement area will be any symptoms of illness, you will be temporarily
before and after use in front of the entrance of each venue, before the isolated in this space
PSA or VSA. Temperature will be measured by
Signage and announcements thermography or non-contact thermometer
– Comprehensive dedicated signage (including – If the temperature taken is 37.5°C or higher,
pictograms) will be installed to support and it will be taken again with a non-contact
enforce the respect of countermeasures thermometer
(mask wearing, physical distancing, hygiene, – If the temperature again measures 37.5°C
disinfection, behaviour in the seating bowl, etc). or higher, you will move to the secondary
This will include appropriate accessible signage temperature measurement area
for visually impaired people – In the secondary temperature measurement area,
– Messaging will also be delivered via public after a short rest, your temperature will be checked
address and videoboards again, twice maximum, measured with a contact or
noncontact thermometer
– If your temperature is 37.5°C or higher, you will
not be allowed to enter the venueFurther information 44
VENUE COUNTERMEASURES
Food and beverage operations
Be extra vigilant when eating and drinking, when the risk
of infection is high. Additional measures in the food and
beverage areas (concessions and concourses, seating
bowl areas, lounges, workforce dining, accredited
stakeholders catering areas, etc.) will include:
– Installation of droplet-prevention measures
(for example, dividers/splash guards)
– Installation of hand sanitiser dispensers at the
entrance and reception
– Regular disinfection and cleaning of tables
– Signage, for example, rules for washing hands,
wearing masks etc.
– Disinfection of water dispensers and microwaves
– Installation of floor markings in waiting line areas
(at least one metre physical distancing)
– Ventilation of the area
– Workforce wearing gloves
– Installation of hand-washing soap (pump type)
– Eating outside the dining area whenever possible,
to avoid 3Cs (Crowded Places, Close-contact
Settings, Confined and Enclosed Spaces)Further information 45
EATING AT THE OLYMPIC
AND PARALYMPIC VILLAGE
In addition to the Playbook principles, the following Measures at food and beverage stations: Athletes and team officials will be asked to:
applies to the Olympic and Paralympic Village Main – Hand sanitisers will be installed in key areas, – Wear a face mask at all times, except when
Dining Hall. Further details are being developed by Tokyo including entrances, exits and near service lines. eating and drinking
2020 and the IOC/IPC to be shared with NOCs/NPCs. Staff and signage will be used to remind diners – Disinfect their hands regularly when entering
(and staff) to disinfect their hands and leaving, and before taking food and eating,
Avoiding congestion at the Main Dining Hall: – Signage and floor markings will be used to using hand sanitisers provided
– Menus will be made available in advance via help ensure physical distancing is maintained – When waiting in line, keep at least one metre* from
smartphone app in waiting lines the person in front, as indicated by floor markings
– Congestion levels on each floor will be – When serving food, staff will be required to – After eating, use a sanitising wipe provided to
communicated regularly via smartphone app wear masks, use gloves and maintain their clean your table and seating area. This is in addition
– Diners should keep mealtimes as short as possible distance as much as possible to the full cleaning which will be performed by staff
and leave as soon as they have finished eating – Clear plastic dividers will be used in places
– Breakfast will also be offered at: where physical distancing will be more difficult *two metres for athletes
Casual dining: ‘Menus of the World’ corner (for example, serving stations)
in Main Dining, from 06:00-10:00 – Shared objects and frequently touched surfaces
– Grab and Go stations: An expanded selection will be disinfected regularly by staff
of menu items will be offered – Thorough ventilation will be in operation
– Athletes and team officials who are not competing to increase air circulation
on a given day should adjust their dining times to
avoid busy periods
– Seating capacity will be limited to allow for
physical distancing – for example, a table for
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