The Public Services Network (PSN) - Are you ready?
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Supporting PSN partners and initiatives The Public Services Network (PSN) Are you ready?
Why a Public
Services Network?
The Public Services Network (PSN) will
substantially reduce the cost of communication
services across UK Government and enable new,
joined-up and shared public services for the
benefit of citizens. PSN is creating one logical
network, based on industry standards, and a
more open and competitive ICT marketplace
at the heart of the UK Public Sector.
Cabinet Office PSN Website
November 2012
“The PSN is based on a new approach, one that
is already yielding dividends. I urge all potential
participants to get stuck in.”
Francis Maude
Minister for the Cabinet Office
2 The Public Services Network (PSN)
Contents
Introduction 4
What is the PSN? 5
The Benefits 6
How to Plan for the PSN 7
The Business Maturity Model 8
PSN Implementation 9
How Cisco Can Help 11
References and Reference Documents 11
Are you ready? 3
Introduction
The Public Services Network is a key programme for delivery of
Government ICT. By 2014, the PSN should contribute up to £130
million per year in savings to the Government’s efficiency and
reform programme.
Senior Public Sector management This brochure explains what the We would welcome the
are expected to understand PSN is and why Public Sector opportunity to discuss the PSN
the PSN programme and begin organisations will benefit from with you and to review the
business planning now, with the aim it. It offers practical advice that contents and recommendations
of capturing the full cost savings will increase your understanding in this paper.
and other business benefits of the of the task ahead, and help you
save time and cut costs. It shares Simply contact us at
PSN as quickly as possible. psn-cisco@cisco.com or talk
key knowledge acquired from
our contribution to the Cabinet to your Cisco Account Manager.
Office PSN programme since
2008 and from our involvement
as a technology supplier to many
of the first wave of PSN network
deployments.
4 The Public Services Network (PSN)
What is the PSN?
The Government ICT Strategy The PSN is described by the The PSN, however, is much
offers a vision of driving Cabinet Office in the following way: more than just a network. It is
down costs and transforming a genuinely transformational
The PSN vision requires a change programme that sets out to
business in the Public Sector. in the way the Public Sector
Covering infrastructure, change how ICT infrastructure
procures its network services, and services are specified,
standards and capability, and the way in which these procured and operated by the
the strategy’s ultimate aim services are offered. PSN Public Sector. Its success will meet
is to create a shared ICT customers will no longer procure the Government’s number one
infrastructure for the whole of physical network assets. Instead, objective – to drive down costs.
the Public Sector and use it to rather like domestic or commercial The PSN is also a powerful catalyst
deliver shared data, voice and Internet users, PSN customers for cultural and process change
video services. will simply buy network services, across the Public Sector.
as and when required and in
whatever configuration is preferred,
e.g. as an integrated solution
of many services, or as an
individual service, across a
whole organisation or devolved
to local groups.
Are you ready? 5
The Benefits
The PSN is already delivering significant direct and indirect benefits.
The main direct benefit is the reduced cost of infrastructure and other ICT
services. This is expected to deliver savings in excess of £130m per annum
across the whole of the Public Sector by 2014.
Direct Savings Indirect Savings
These fall into two main categories: ICT accounts for just 3% of the budget of typical Public Sector
organisations. The remaining 97% comprises the far greater
1. Removing duplication in ICT costs of the workforce, the workplace, energy and resources.
infrastructure, by enabling:
Connecting to the PSN can create significant cost benefits
•S
hared network infrastructure across the remaining 97%, for example:
•S
hared data centres
•S
hared business and • Staff: A location-independent • Resources: Standard business
application services. workforce reduces travel costs applications and easy access
and increases productive time to information support multi-
disciplinary teams and connected
2. Streamlining how ICT is • Buildings: Shared buildings and service delivery
specified, procured and operated, smaller estates reduce direct
and spending less on: costs, as well as the associated • New and Improved Citizen
operational costs of security, building Services: Technologies such
•T he procurement cycle management and energy as video and distributed contact
• ICT integration centres provide better face-to-face,
phone and interactive services
•O perating costs.
to citizens.
6 The Public Services Network (PSN)
How to Plan for the PSN
Many organisations have found it challenging to plan effectively for the
PSN. Each organisation or partnership faces a unique set of organisational,
technical and financial challenges.
If you haven’t already started planning for PSN we believe the time is now right. We recommend
an approach that we have developed with other major strategic business projects. This is to break
down the planning exercise into sequential steps that fit within three key planning outputs and
provide a platform to move you directly into the implementation phase.
Our recommended steps are:
1. Vision and Strategy 2. Understand the PSN Frameworks •C
reate a Business Maturity
Model – to explain the series
•G
ather Information – a clear •E
nsure a Full Understanding – of steps by which PSN services
understanding of the PSN know what can be purchased can help transform businesses and
programme and the business from each of the Government drive cultural and process change.
benefits it can deliver is critical. Procurement Service (GPS) PSN This maturity model should link
Exploring the Cabinet Office PSN Frameworks, how to utilise the directly into workforce, workplace
website will provide the most up- frameworks, and what is the best and operating strategies
to-date and accurate information approach to take advantage of the
on the current thinking within the help GPS can provide. This will •D
evelop Outline Business Plans –
programme. See http://www. inform your procurement strategy/ based on the assessment information
cabinetoffice.gov.uk/content/public- approach to buying PSN services. of the ‘as is’ environment, the initial
services-network See the section ‘References and view of the target ‘to be’ environment
Reference Documents’ at the and the expected business benefits
•E
stablish Initial Stakeholder end of this brochure for sources for PSN. The outline business
Partnerships – the concepts of of more information. plan should be used to increase
shared infrastructure and shared executive sponsorship and the
services are fundamental to PSN; 3. Business Plans level of stakeholder engagement.
this implies partnerships between
stakeholder organisations. The next •C
arry out ICT Infrastructure 4. Executive Sponsorship
step for planning, therefore, is to and Services Assessments –
determine where there is opportunity carry out assessments of all •E
stablish Executive Sponsorship
for partnership: it may lie with existing ICT infrastructure and and Full Stakeholder Engagement
departments working with agencies; services – networks, data centres, – PSN will fundamentally change
or with regional stakeholders working security provision, voice, video, ICT and business models, acting
together; or with like organisations, collaboration, email etc. – to as a major catalyst for business
such as police forces, working determine existing (‘as is’) usage and service transformation. PSN,
together. Partners must be identified, and current costs. Carry out a therefore, needs strong executive
partnership discussions convened technical readiness assessment sponsorship and active stakeholder
and agreements reached for PSN engagement from all partners.
A steering group should be
• Create the Vision and Strategy •C
reate a Technical Maturity Model established to create and sustain
Document – create a vision of how – to explain the series of steps to the necessary project momentum.
PSN will change ICT and business migrate legacy environments to the
models; develop a strategy to realise new PSN model. This maturity model
that vision. is particularly important as it will show
how best to maximise the return on
investment for existing infrastructure
and skills
Are you ready? 7The Business Maturity Model
Shared infrastructure and shared services require stakeholder organisations
to enter into partnerships. Here, strong executive-level sponsorship and full
stakeholder engagement are essential to allow these partnerships to develop.
Shared services ICT That convergence may be applied The plan might include
partnerships can deliver many to a range of different stakeholder the following:
of the direct benefits of the partnerships including: Government
departments, agencies and •H
ow shared networks and shared
PSN programme; however, data centres will support location
the even greater indirect Non-Departmental Public
Bodies (NDPBs); NHS Trusts; independence and shared buildings
business benefits can only be regional groupings including local •H
ow shared services, such as
fully realised if PSN is allowed authorities, NHS Trusts, Police
to act as a catalyst for more video and collaboration, will drive
Forces and Fire and Rescue cultural and process changes
substantive commercial and Organisations. There are a number
business convergence. in the workforce
of well-established healthcare
‘Community of Interest Networks’ • How location independence
(COINs) where partner NHS Trusts and shared services will lead
have started to make this transition to back office functions being
and these serve as good examples shared across organisations
of best practice.
• How shared infrastructure and
The Business Maturity Model services will allow applications and
forms part of business planning information to be shared across
and explains how a shared service organisations – so services can
approach to ICT can be developed be joined up
to drive greater commercial and
business convergence and greater • How location independence and
business benefits. ready access to citizen information
will lead to front office – web,
The maturity model also sets contact centre and face-to-face
out a plan – to explain the steps – functions being shared
and benefits for stakeholders across organisations.
as they make the transition
from independent business, The plan within the maturity model
to collaborative business, shows how to transition currently
to full business partner. independent stakeholders into a
single delivery organisation. It is
important that this is recognised
by all executive sponsors and
organisational stakeholders.
8 The Public Services Network (PSN)PSN Implementation
The PSN will be implemented New partnerships have already These services are supplied
by individual Public Sector been established and continue as managed services ready for
organisations and by to emerge to aggregate demand implementation and operation.
‘aggregator organisations’ for shared infrastructure and They must meet the PSN technical,
with the mandate to shared services, for example security and service management
on a regional basis. standards specified. Service
implement on behalf of providers need to be certified
stakeholder partnerships. The PSN is being implemented on the PSN Connectivity and
as a set of PSN-compliant Services Frameworks.
services, procured from PSN-
compliant service providers, using The two frameworks cover
approved PSN commercial and the following:
governance models.
•P
SN Connectivity Framework –
PSN services cover a wide range, for the procurement of Wide-Area
from network, security, hosting (WAN) connectivity services, Local
and gateway services to voice, Area (LAN) connectivity services and
video, collaboration, email and Secure WAN connectivity services
messaging services.
•P
SN Services Framework – includes:
voice, unified communications, CCTV,
video, contact centre, mobile voice
and data and other ICT services.
Are you ready? 9Each framework has a list of approved suppliers that can provide PSN
compliant solutions to the Public Sector. Cisco is a supplier to many of
the approved PSN providers.
Compliance Procurement The preferred option is to utilise
the PSN frameworks, because
Although the PSN specifies PSN procurement is managed you don’t have to create your
how to create shared network by the Government Procurement own requirements specifications
infrastructure and shared Service (GPS). The PSN or resource your own bespoke
services, there will be no central frameworks are published on procurements. The PSN
procurement and implementation. the GPS website. frameworks are compulsory
PSN services procurement for Central Government
and implementation will be Public Sector organisations can
procure PSN-compliant services organisations but not for any
the responsibility of individual other part of the Public Sector.
organisations and partnerships so in one of two ways:
it is essential that each individual •S
ame as today, using either
implementation is compatible with OJEU or existing frameworks
other PSN deployments.
•U
sing a streamlined process based
For this approach to work it on the PSN Connectivity and PSN
is critical that all PSN services Services Frameworks administered
are confirmed to have met the by GPS.
requirements of the PSN
technical, operational and
commercial models.
The PSN Authority (PSNA) is PSN compliance certification is issued on the basis of commitments
responsible for confirming that made by service providers and customers against the requirements
these requirements have been set out in the three PSN Codes:
met and for issuing PSN
Compliance Certificates for PSN 1. The Code of Interconnection (CoICo) sets out the requirements for
services, PSN service providers PSN networks to connect directly to the GCN – the PSN backbone
and customer environments.
2. The Code of Practice (CoP) sets out the requirements for other
PSN networks and network services
3. The Code of Connection (CoCo) sets out the requirements for
customer environments to connect to the PSN. The PSN CoCo
is based on the existing GSi and GCSx codes of connection.
10 The Public Services Network (PSN)How Cisco Can Help
Cisco has actively contributed We believe there are a number Cisco Services has a global
to the Cabinet Office PSN of ways that Cisco teams could consulting practice with the
programme since 2008. support you and accelerate capability to provide advice and
the realisation of PSN business guidance on the business planning
benefits: recommendations contained in
this paper. Its consultants can
•A
ssist with development of a PSN advise on how best to execute
vision and strategy them within your organisation or
•C
arry out infrastructure, security
provide you with additional, skilled
and services assessments
resources to take on specific
planning tasks.
•D
evelop transition plans
that make best use of existing
We would welcome the opportunity
Cisco infrastructure
to discuss the contents of this
paper and share our knowledge
•S
upport PSN business of the PSN programme directly
plan development with you. Please contact us at
psn-cisco@cisco.com or talk
•A
ssist with creation of a to your Cisco Account Manager.
business maturity model.
References and Reference Documents
Public Sector References A guide to using the frameworks Cisco References
is available from:
A considerable amount of Cisco has created a website
reference information is now www.cabinetoffice.gov.uk/sites/ to provide customers and service
available on the Cabinet default/files/resources/National- providers with information
Office PSN website at: www. Frameworks-Brochure-v1-5.pdf on the PSN and on related
cabinetoffice.gov.uk/content/ Cisco products, technologies,
public-services-network In addition, the Cabinet Office architectures and services.
maintains an internal document The website can be found at:
For more information on the repository – Huddle – for final www.cisco.co.uk/ciscopsn
PSN Frameworks: and working PSN documents.
A request for access to Huddle
•P
SN Connectivity framework: can be made through the Cabinet
http://gps.cabinetoffice.gov.uk/ Office contacts on the above
contracts/rm860 websites.
•P
SN Services framework: The PSNGB is a trade association
http://gps.cabinetoffice.gov.uk/ for any organisation or individual
contracts/rm1498 that provides PSN services to
Some of the key documents that the Public Sector. Cisco was
define the technical, security, a founding member and has
commercial and governance a director on the Board. More
models for PSN have been information about the PSNGB
identified in this paper and can be found at: www.psngb.org
they are available at the
above websites.
Are you ready? 11Americas Headquarters Asia Pacific Headquarters Europe Headquarters
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© Cisco 2012.
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