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Energy advice
to help you achieve
a warmer, healthier
home you can
afford to heat
This guide tells you how to:
• Access discounts and payments to help you
reduce your energy bills
• Better manage your gas and electricity bills
• Compare tariffs to get a better deal on gas
and electricity supplies
• Be more energy efficient at home
• Access money advice and deal with fuel debt
1
Contents
Discounts and payments to help you reduce your energy bills 3
Services for those with extra needs – 4
to help manage energy at home
Maximising your income 5
Managing your energy bills 6-7
Reducing your energy bills 8
Quick wins to save energy and money at home 9 - 12
Improving your home 13
Other advice 13 - 14
2
Discounts and Did you know?
payments to help you You may be eligible for a
discount on your electricity
reduce your energy bills bill or other payments to help
you afford sufficient energy
Warm Home Discount supplies in winter.
Some electricity suppliers offer a ‘Warm Home
Discount’ each year for eligible households. This
is £140 this year. Your supplier will credit your
account with the discount. If you have a prepayment Winter Fuel Payment
meter, they will send you a voucher to top-up your
electricity meter. This is an annual payment to older people to help
them afford sufficient fuel to keep warm in winter
Two groups qualify for a discount – a Core Group and months. You qualify if:
a Broader Group:
• You receive State Pension (or were born on, or
Core Group before 5 August 1953)
• or get another social security benefit (not Housing
You will automatically qualify for this discount if on
Benefit, Council Tax reduction, Child benefit or
10 July 2017:
Universal Credit).
• Your supplier was part of the scheme
You will receive an automatic discount payment
• You received the guarantee element of Pension
between November and December each year. If you
Credit and;
qualify but have not received a discount you will
• Your name (or your partner’s) was on the bill. need to apply.
If you have moved supplier since the 10 July 2017 the
Contact the Winter Fuel Payment helpline on
supplier you were with previously is responsible for
03459 151 515 (Textphone users: 0345 606 0285)
issuing the discount.
Broader Group
Cold Weather Payment
Some suppliers also offer a discount to households
that meet their specific eligibility criteria typically if You will automatically receive a cold weather
you are on a low income or receive specific means payment when a period of exceptionally cold weather
tested benefits. is predicted or when it occurs if you receive an
eligible means-tested benefit. You will get a payment
You will need to contact your supplier and ask if you if the average temperature in your area is recorded
qualify. Do this as soon as possible as funds are as, or forecast to be, 0 degrees Celsius or below for
limited. Make sure you receive your discount before 7 consecutive days. You will get a payment of £25 for
switching supplier. each 7-day period of very cold weather between 1
November and 31 March.
You need to apply for Warm Home Discount each
year if you are in a ‘broader group’.
3
Services for those Did you know?
with extra needs – You may be eligible for extra
help from your supplier to help
to help manage energy you read your energy bills
at home and meters and manage your
energy needs at home.
Priority Service Register
The Priority Service Register (PSR) is a free service
provided by gas and electricity suppliers and Priority Service Register
distribution companies. Each company has different
British Gas Telephone: 0800 072 8625
eligibility criteria so it pays to check. You may qualify
Textphone:
if you:
18001 0800 072 8626
• Are of pensionable age Pay as you go customters:
• Are living with a disability or with a long-term illness 0800 294 8604
• Have children under 5 years old living with you
EDF Energy Telephone: 0800 269 450
• Have other special needs
E.ON Telephone: 0333 202 4760
• Are in a vulnerable situation such as experiencing
Textphone: 0800 056 6560
a life-changing event (for example, bereavement,
relationship breakdown etc.)
First Utility Telephone: 01926 320 700
If you or someone you live with is dependent on
an electricity supply for medical equipment such as npower Telephone: 808 1172 6999
home dialysis, nebulisers, oxygen concentrators,
ventilators, stair lifts, bath and bed hoists or similar OVO Telephone: 0800 599 9440
then you should definitely apply.
Pay as you go customers:
Priority services may include: 0800 358 3523
• Providing bills and other information is large print,
SSE Telephone: 0800 622 838
Textphone: 0800 622 839
Braille or other formats
• Free gas safety checks for appliances
Utility Telephone: 0333 777 0777
(exclusions apply)
Warehouse
• Quarterly meter reading services
• Password protection schemes to help you identify
genuine gas/ electricity company personnel Refer to individual company websites for
information on other ways to make contact
• Allowing you to nominate a carer or other trusted
about Priority Register Services if you have other
individual to receive your bill
communication needs.
• Advance notice if your electricity/ gas supply will
be interrupted Free services similar to the Priority Services
• Special controls and adaptations for controlling Register are available in the water, phone and
heating or other appliances. public transport sectors.
4
Maximising your Did you know?
income A benefit entitlement check will tell
you whether you are receiving all the
benefits and services available to
A range of advice services may provide benefit
you? It is important to check as some
entitlement checks in your local area. Check with
your local council or look for advice/ benefits benefits may allow you to access
services in your phone book or online. other support including a Warm
Home Discount (see previously) and
Alternatively contact your local Citizens Advice
energy efficiency improvements for
service and ask about a benefit entitlement check.
Look in your phone book or online for local services your home (including the Energy
and make an appointment to speak to an advisor. Company Obligation – see later).
National advice agencies include the following:
Advice service Services provided Contact details
Citizens Advice This service provides general benefits Telephone: 03454 040 506
Consumer Helpline advice. The Citizens Advice website Textphone: 18001 03454 040 506
also provides a benefits calculator and
information on all benefits. Internet: www.citizensadvice.org.uk/
benefits/benefits-introduction
entitledto This service provides a free and Internet: www.entitledto.co.uk
independent online benefit calculator.
Turn2Us This service provides a free and Internet: http://benefits-calculator.
independent online benefit calculator. turn2us.org.uk/AboutYou
The website will also help you locate
advice agencies in your own area.
To receive accurate income maximisation advice make
sure you have information to hand for your advisor or
online benefits calculator, including information about:
• Your savings
• Your income, including your partner’s
(e.g. from payslips)
• Your existing benefits and pensions
(including for anyone living with you)
• Your monthly outgoings
(such as rent, mortgage, childcare payments, food)
• Your Council Tax Bill.
5
Managing your Did you know? If you are
struggling to pay your
energy bills electricity or gas bills and are
building up debt, make sure
If you are a credit meter user and are
you speak to your supplier(s) as
building up a debt:
soon as possible.
• First, check your meter reading on your latest
energy bill is correct. This reading might
be incorrect or you might have received an
estimated bill. If it is estimated (look for the word If you are not happy with their response or it has
‘estimated’ or an ‘E’ next to figures showing taken more than eight weeks for a response, you
energy usage) and then contact your supplier and can complain to the Energy Ombudsman. This is
give them the current reading. If you are not able a free, independent and impartial service. It can
to read your electricity or gas meter then ask your get the supplier to:
supplier to send someone out to do this for you.
• Correct the problem
• Apologise
• Ask your supplier to issue a new accurate bill. If
this shows you are still in debt consider whether • Respond to you and explain the issue
you can pay the debt off as a lump sum payment • In some cases, make a financial reward.
(contact your supplier if you can).
Its decisions are binding on the energy supplier but
• If you cannot pay the debt off as a lump sum not the consumer. The Energy Ombudsman can
contact your supplier to arrange a payment deal with complaints about any service delivered
plan. If you have other debts or are struggling to by companies that have joined its service including
manage a low income ask an independent advice energy suppliers and distribution companies.
service for help. They will help you to review your
finances and work out how much you can afford Telephone: 0330 440 1624
to pay for fuel, debt repayments (including fuel) Internet: www.ombudsman-services.org/sectors/
as well as other household essentials. They will energy/complain-now
help you to access entitlements, discounts or
grants and help you to apply to trusts for financial
Payment plans
support to deal with energy (and other) debts.
Your supplier must take into account your ability to
• If you think your revised bill is incorrect, complain pay when organising a new regular payment plan. If
you receive means-tested benefits, your supplier must
to your supplier in writing or by telephone. Their
offer you the option of having fuel payments deducted
complaints procedure will be available on the
at source from your benefit. This service is called Fuel
company website. Alternatively, Citizens Advice Direct. Alternatively, you may prefer having a pre-
can provide guidance and template letters to help payment meter installed if you are unable to manage
you make a complaint. These templates cover regular instalments for fuel and to recoup fuel debts.
a range of issues including complaints about
billing. Keep a record of all contact you have with Suppliers will rarely disconnect you if you are in fuel
your supplier. They should try to resolve your debt. They are more likely to offer you a re-payment
complaint within eight weeks. Be aware that your plan or a pre-payment meter before disconnection.
Suppliers will not disconnect you in the colder months
supplier may ask you for more information or ask
of the year between 1 October and 31 March if you are
to visit your home to take a meter reading or to
of pensionable age, are living with a disability or long-
inspect the meter. If the issue is not resolved then
term illness or have other vulnerabilities.
your supplier will write to you – called ‘deadlock’.
6
Money advice Trust Funds
Money advice services can help you to manage your Many gas and electricity suppliers operate trust
money better, improve your income and help you to funds. They help eligible households facing financial
deal with debts including energy debts. Look in your hardship including gas and electricity debts. Most
local phone book for local money advice agencies. will accept non-customers. Energy trusts have
limited funds so it is important to apply as soon
You can also contact your local Citizens Advice
as possible. An organisation called Charis Grants
bureau or the Citizens Advice Consumer Helpline
administers some trust funds.
for advice (Telephone: 03454 040 506).
National money advice agencies: Trust funds:
Money Provides Telephone: British Gas Telephone: 01733 421 060
Advice free 0800 138 7777 Energy Trust (Charis Grants request line)
Service impartial Internet: Internet:
money, www. www.britishgasenergytrust.org.uk/
budgeting moneyadviceservice.
and debt org.uk/en
advice EDF Telephone: 01733 421 060
A internet chat Energy Trust (Charis Grants request line)
service is also
Internet:
available
www.edfenergytrust.org.uk/
National Provides Telephone:
Debtline free advice 0808 808 4000
on all Internet: E.ON Telephone: 0345 301 5882
aspects of www. Energy Fund (select Option 1)
personal nationaldebtline.org Internet: www.eonenergyfund.com/
debt
StepChange Provides Telephone:
Debt free advice 0800 138 1111
Charity on all Internet: npower Telephone: 01733 421 060
aspects of www.stepchange.org Energy Fund (Charis Grants request line)
personal Internet: https://npef.app.
debt
charisgrants.com/home/index
ScottishPower Telephone: 0808 800 0128
Hardship Fund Internet: www.SEDhardship.fund
(customers Social Enterprise Direct
only) administers this fund for
ScottishPower
SSE Priority Telephone: 0800 096 6192
Assistance Internet: www.sse.co.uk/help/
Fund accessibility/priority-assistance-
fund
OVO Internet: www.ovoenergy.com/
Energy Fund ovo-answers/topics/payments-and-
statements/payments/what-is-the-
ovo-energy-fund.html
7
Reducing your Did you know? You may be
energy bills able to reduce the cost of your
energy bills by switching tariffs
or changing how you pay for
You may be able to save money on your energy bill electricity or gas.
by switching to a cheaper tariff or by changing your
payment method. However:
• If you have a credit meter and have been in
debt to your supplier for more than 28 days, you To compare energy tariffs you need to know how much
probably won’t be able to switch supplier until energy you normally use. This information will be on your
you’ve paid it off. However, you could switch to a latest annual energy statement. You can also look at
cheaper tariff with the same supplier. energy bills for the previous year.
• If you have a pre-payment meter and have a Consider that switching can be highly dependent on your
debt of £500 or more for gas and £500 for lifestyle, energy needs and preferred payment method.
electricity you cannot switch. If it is less than this
then your new supplier will have to agree to the Collective switching options may also be available for
transfer of debt. electricity and/or gas supplies. This is when organisations
or consumers get together to negotiate a group deal
If you are able to switch then call your current
with their gas and electricity suppliers. Look online for
supplier and ask if they can offer you a cheaper tariff
collective switching offers.
and/ or payment method. You can compare this with
available deals from other suppliers using an online
If you use solid fuel, bulk or bottled gas or oil then you
price comparison service. Use an accredited price
will need to look for advice on cheaper suppliers online.
comparison service (see table below).
Oil clubs or cooperatives may run locally and may have
already negotiated cheaper supplies. Rural Community
Accredited price Telephone Councils and advice agencies based in rural areas may
comparison services
be able to offer guidance (check online or in your local
www.energyhelpline.com 0800 074 0745 phone book for services).
www.energylinx.co.uk 0800 849 7077
www.moneysupermarket.com 0800 177 7087
Payment methods
www.myutilitygenius.co.uk 0203 468 0461
The way you pay for your electricity or gas can
www.simplyswitch.com 0800 011 1395 make your bills more expensive. Paying by online
Direct Debit is usually the cheapest method.
www.switchgasandelectric.com 03333 700 600
Paying a quarterly bill or using a prepayment
www.theenergyshop.com 0845 330 7247
meter using a card, key or tokens can be the
www.ukpower.co.uk 0800 860 6866 most expensive. It is important that you choose
a tariff and payment method that best suits your
www.unravelit.com 033 3344 0031 ability to pay.
www.uSwitch.com 0800 6888 244
If you can pay using Direct Debit from a bank
www.runpathdigital/gas-electricity Online only account then consider doing so as you may
save money.
www.quotezone.co.uk Online only
8Quick wins to save
energy and money
at home
You could save energy and money on your fuel bills by as needed. The ‘Input’ (Charge) control sets the
making a few changes at home: amount of heat stored at night. It should be set to
high in colder weather and turned down in warmer
Heating, ventilation and insulation weather. The output (Boost) controls how quickly this
heat is released into rooms. It should be set to low
• Service your gas boiler annually to ensure it remains during the day and turned up in the evening if this
safe and efficient. A Gas Safe registered heating is when you need more heat. The following table
engineer can do this for you. Replace boilers over provides guidance on using your controls:
15 years old, as they are inefficient. External flues
should always be free from debris or garden foliage.
Night Time
Telephone Gas Safe to find a local engineer: Input Output
0800 408 5500 Set to high in colder weather Set to low
Internet: www.gassaferegister.co.uk/find-an-engineer/
• Bleed your radiators to release trapped air and top Daytime
up water in the heating system if needed. Refer to
Input Output
your boiler instruction manual to help you do this.
Buy reflective foil from DIY stores and place this Set to low (unless
As for the night time
extra heat is needed)
behind radiators on external walls to reflect heat
back into rooms. Avoid drying clothes on radiators
as it makes your boiler work harder and may cause Evening
condensation damp and mould growth in your home
Input Output
• Install a thermostat to control the temperature of
Set to high if needed but
your home. Thermostatic radiator valves can also As for the night time
set to low again by midnight
help to control individual room temperatures
• Use heating and hot water controls to manage
when heating and hot water comes on and goes Smart meters
off. A heating engineer can install a central heating
Your energy supplier will offer you a smart meter
programmer to help you do this if needed. Ideally, before 2020. They replace existing prepayment
in colder weather ensure that heating comes on and credit meters. Smart meters automatically
half an hour before you get up and goes off half send information to your supplier about energy
an hour before you go to bed. Ensure your heating usage meaning you do not have to supply meter
is not on during the day if you are out as this is readings. Contact your supplier about their smart
costing you money. meter programme and ask when you can have one
fitted. You will also receive a separate in-home
• If you have electric storage heaters learn how to display unit that shows you how much energy you
use them. They store heat at night when electricity are using and how much you are spending. This
can help you to manage your energy use.
is cheaper and release this slowly during the day
9• To retain heat in your home install insulation in your • Draught-proof doors (including keyholes and
loft space if you have one. Insulate cold-water tanks letterboxes) and seal gaps around skirting and
and pipes in lofts too. Insulation can be bought at between floorboards with sealant. Easy to install
DIY stores or installed by a specialist company products can be bought from DIY stores
• Buy and fit a low cost hot water tank jacket from a • Avoid blocking air vents or airbricks around your
DIY store to keep water hotter for longer home. These provide essential insulation especially
if you have a fire or fuel burning appliance. They
• If your home has cavity walls, insulate them to retain may also help to reduce condensation damp and
heat. This is relatively cheap and quick to install mould in your home.
by a specialist company. If you have solid walls
these can often be insulated internally or externally Bathing and washing
by a specialist company. This can be temporarily
disruptive and is relatively expensive but it will make • A quick 4-minute shower uses less water than a full
your home much warmer bath. A shower timer will help you save water and
money on your water and heating bills
• To avoid cold-related health problems in colder
weather heat your main living area to at least • Fix dripping hot taps as these cost you money as
18 degrees Celsius. Wear warmer clothing and well as waste water
footwear and consume regular hot food and drinks
• Use sink and bath plugs when washing and bathing
• Your bedroom should also be warm (at least 18
degrees Celsius) before you get into bed and for a • If you use an immersion heater don’t leave this
short time after. Use warm bedding, nightwear and on for longer than you need as it uses on-peak
footwear in colder weather. Keep windows closed electricity and can be expensive to run
too as cold air can cause breathing difficulties
for some people. Infants should sleep with light • Keep doors closed when bathing or showering.
bedding in rooms heated to between 16 to 20 Use extractor fans or open a window and leave it
degrees to avoid health problems open for 30 minutes to avoid condensation in your
home. Condensation can lead to damp and mould
• Avoid overheating rooms at any time of the year. in your home.
Temperatures above 21 degrees Celsius may
cause health risks for some people with pre- Buying electrical appliances
existing health conditions
• When buying new appliances such as TVs, washing
• Keep windows closed in colder weather to retain machines, fridges and so on, make sure you try to
heat. Draught-proof windows using foam or rubber purchase those that are the most energy efficient
strips. These can be bought cheaply from DIY stores to run. Look for the energy rating ‘A to G’ on the
appliance. A is the most energy efficient and G is
• Use heavy curtains in colder weather to retain heat. the least efficient.
Tuck them behind radiators located under windows.
Placing shelves over radiators will also help to push
heat out into rooms
• Secondary window glazing will help to retain heat
and is relatively cheap to install by a competent
professional. If you have to replace windows look
for the most energy efficient ones you can afford
10Washing machines and tumble dryers Cooking
• Always wash a full load to reduce your energy costs • Kettles – only boil enough water for your needs to
save money on your energy bills
• Use energy saving settings on appliances (if you
have them). Wash at 30 unless you’re doing sheets • Use pan lids when cooking or heating water to
or towels. This uses around 40% less electricity than reduce steam and cook food quicker
higher temperatures
• Microwaves are more efficient than heating a
conventional oven to cook food. If you have to use
• If you have an electric tariff like E7, add a timer to
the oven, open and close the door quickly to retain
your washer or dishwasher. Set these to run when
the heat and try to cook several things at once
your electricity is at a cheaper rate
• Use extractor fans to get rid of moist air when
• Always dry washing out doors if you can. cooking (or open a door or window and leave it open
Alternatively, place washing on an airer in a room for 30 minutes after – but be mindful of security).
with ventilation – an open window is ideal but
be mindful of security. Avoid placing washing on
radiators in unventilated rooms as this may lead to
condensation damp and makes your boiler work
harder. Also avoid placing washing in front of fires as
this is a fire risk
• Tumble dryers can be expensive to run. Always
dry a full load if you can. Use dryer balls to help to
heat dry clothes quicker. Remember to clean filters
regularly too.
Fridges and freezers
• Small fridge/freezers have a capacity of 100-140
litres. For bigger households 50 litres per individual
will suffice. A full freezer can save you 40% on the
energy it uses. Use cardboard or water bottles to
fill gaps. Freezers should be defrosted regularly to
reduce energy consumption
• Site fridges and freezers in a cool place avoiding
direct sunlight. Rubber door seals should be in good
working order. Make sure the fridge temperature
is about 3 to 5 degrees Celsius to keep food fresh.
Freezers need to be set at -18 degrees Celsius. Open
and close fridge/ freezer doors quickly to maintain
the temperature and reduce your energy costs
• Disconnect, clear and clean your fridge/freezer if
you have to go away from home for a long time
• Check that the coils on the back of your fridge/ freezer
are free from dust to reduce energy consumption.
11Chargers
• Unplug chargers for mobile phones, toothbrushes,
razors and other appliances if not in use to save energy.
Lighting
• Replace used bulbs with more energy efficient LED
bulbs. These use less energy than regular bulbs and
will save you money over time.
TVs, games consoles and music players
• Avoid using the stand-by facility as this still uses
energy. Switch these appliances off at the plug socket
Computer equipment
• Switch on power saving facilities on your laptop or
PC. Using sleep mode will turn your laptop or PC off
when left unused for a while. This will reduce energy
consumption. Always switch off computers when not
in use
• Only switch on printers, scanners or other
equipment when you need them. Avoid leaving
them on stand-by.
Visit NEA’s Steps to Affordable Warmth website for short
videos on various energy-related topics including taking
a meter reading, using heating and hot water controls,
using storage heater controls and dealing with damp
and condensation.
Internet: www.nea.org.uk/advice/steps-affordable-
warmth-videos/
12Improving your home Did you know? Improving the
insulation and heating of your
home can help cut your energy
Home improvement agencies usage and bills.
Home improvement agencies including ‘Care &
Repair’ can offer advice and support to you if you ECO scheme
are an eligible home owner or private sector tenant
to repair, maintain, improve or adapt your home. You The Energy Company Obligation is a national scheme
must be of pensionable age, living with a disability that can provide loft and wall insulation, heating and
and/or financially disadvantaged to qualify. They other measures. You must be receiving an eligible
can provide advice on available heating, insulation, benefit to apply and meet other criteria depending
draught-proofing and other measures. They can also on whether you are a homeowner, private tenant or
organise this work for you (for a fee). To locate your social housing tenant. Contact the Energy Saving
nearest agency contact Foundations. Advice Service to find out more about the scheme
and to check whether you qualify:
Telephone: 0300 124 0315
Internet: www.foundations.uk.com Telephone: 0300 123 1234
Other advice
Preparing for colder weather - Age UK provides useful advice for older people on keeping warm and
well in winter. Contact your local Age UK for advice (see your local phone book). The national Staywell
campaign also offers useful advice: Internet: www.nhs.uk/staywell
Key things to remember
• Contact your GP to get your free flu jab if you • Wear shoes with a good grip if you need to
are aged 65 or over, live in a residential or go outside
nursing home, or are the main carer for an older
or disabled person. NHS Choices also provides
• When you are indoors, try not to sit still for more
information about flu: Internet: www.nhs.uk/flu
than an hour or so. Get up, stretch your legs and
make yourself a warm drink. Refer to the ‘quick
• Do not delay in getting treatment for minor wins’ section about keeping your home warm
winter ailments like colds or sore throats. Visit
your local pharmacist for advice on treatment • Have your heating and cooking appliances
before it gets worse so you can recover quicker.
checked by a Gas Safe registered engineer to
For winter wellness tips go online at:
make sure they are operating safely. Refer to the
Internet: www.nhs.uk/Livewell/winterhealth/
‘quick wins’ section for information
Pages/Winterhealthhome.aspx
• Contact your gas, electricity and water suppliers
• Layer your clothing whether you are indoors
to see if you are eligible for the Priority Services
or outside. Wrap a scarf around your mouth to Register if you need extra help. Refer to the
protect your lungs from the cold air outside previous section on ‘extra needs’ for information
13Key things to remember continued ...
• Check on older neighbours or relatives to make
sure they are safe and well. Make sure they are
warm enough, especially at night, and have stocks
of food and medicines so they do not need to go
out during very cold weather. If you are worried
about an older person, contact a family member,
the local council or telephone the Age UK
Helpline. Telephone: 0800 00 99 66
To report a power cut - contact the Distribution To report a gas leak - contact the
Network Operator that manages the electricity Gas Emergency Helpline.
network in your area: Telephone: 0800 111 999
Electrical safety - visit Electrical Safety First
Distribution
Region Telephone for practical advice on preventing electrical
Network Operator
accidents at home: Internet: www.esc.org.uk
North East &
Northern Powergrid 0845 070 7172
Yorkshire
Fire safety - the Gov.UK website provides a
Electricity range of fire safety information.
North West 0800 195 4141
North West
Merseyside, You can also contact your local Fire &
Cheshire & North SP Energy Networks 0800 001 5400 Rescue Service for advice:
Shropshire
South West, East Western Power
0800 096 3080 Internet: www.gov.uk/government/
& West Midlands Distribution
collections/fire-safety-guidance
London, South
UK Power Networks 0845 601 4516
East & Eastern Internet: www.fireservice.co.uk (or look in
your local phone book for contact details).
Scottish & Southern
Southern 0800 980 1395
Power Distribution
Call charges
Calling advice lines and other services may incur call charges. 0800 and 0808 numbers are free
from landlines and mobile phones. Standard rates apply to 01, 02 and 03 numbers (typically 9 - 13p
per minute from a landline and 3p - 55p from a mobile phone depending on the network). These
calls are usually included in free call packages.
Look online at www.gov.uk/call-charges for more information on call charges.
14Local advice providers and useful information
Use this section to record telephone numbers for local services and other useful information
15Take
Control
Energy advice
to help you achieve
a warmer, healthier
home you can
afford to heat
National Energy Action (NEA) has produced this Take Control advice guide (Guide)
independently. Neither NEA nor SSE Energy Supply Limited (SSE) or its employees
make any warranty, express or implied, or assumes any legal liability or responsibility
for the accuracy, completeness, or any third party’s use, of the advice contained in
this Guide. Any reference in this Guide to any specific product, process, or service
by trade name, trademark, manufacturer, or otherwise, does not constitute or imply
its endorsement, recommendation, or favouring by NEA or by SSE.
© NEA 2017
NEA is the national energy efficiency and fuel poverty charity. NEA is an
independent charity, registration number 290511. Company limited by guarantee.
Registered in England and Wales No. 1853927. Head Office – Elswick Suite –
Floor 6, West One, Forth Banks, Newcastle upon Tyne. NE1 3PA.
Tel: 0191 261 5677 Email: info@nea.org.uk Website: www.nea.org.uk
16You can also read
