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UK AIRPORTS HAVE AMBITIOUS VISION - to achieve net zero - The Airport Operators ...
THE AIRPORT

OPERATOR
 THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION

UK AIRPORTS
HAVE
AMBITIOUS
VISION
to achieve net zero.

                           Features
                           LONDON CITY AIRPORT              HOW BIRMINGHAM AIRPORT
                           chief optimistic about           helped thousands of evacuees
                           economic recovery                from Afghanistan to the UK

                           SMART AIRPORTS                   NEWCASTLE AIRPORT
                           How innovative solutions are     describes how it will achieve
AUTUMN 2021                shaping the future of airports   net zero by 2035
UK AIRPORTS HAVE AMBITIOUS VISION - to achieve net zero - The Airport Operators ...
2

                  THE AOA IS PLEASED TO WORK
                 WITH ITS CORPORATE PARTNERS,
                   GOLD AND SILVER MEMBERS

                        Corporate Partners

                          Gold Members

                         Silver Members

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UK AIRPORTS HAVE AMBITIOUS VISION - to achieve net zero - The Airport Operators ...
3
                                                                                        KAREN DEE
                                                                          Introduction to The Airport Operator
                 THE AIRPORT
                                                                             Welcome to                  of the UK.

OPERATOR
THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION
                                                                             this edition of             Looking ahead, we are keen that the
                                                                                                         Government should work with us on
                                                                             The Airport                 the policies and financial mechanisms
                                                                                                         that should be put into place to
AIRPORT OPERATORS ASSOCIATION
                                                                             Operator,                   help the aviation industry drive its
                                                                                                         own recovery and to deliver on the
            The Baroness Ruby
           McGregor-Smith CBE
                                                                             which is being              Government’s objectives on improving
                                                                                                         connectivity, levelling up, securing
                  Chair                                                      published to                global Britain and bringing forward
                  Karen Dee                                                                              the build back better sustainability
                Chief Executive
                                                             coincide with our annual                    agenda.

          Henk van Klaveren                                  conference on the theme “Back               I have been struck, pleased and
       Head of Public Affairs & PR                                                                       genuinely impressed by how clear
                                                             to the Future”.                             airports are about their commitment
            Christopher Snelling                                                                         to that agenda, even under what
              Policy Director                                This year’s conference title reflects our
                                                                                                         have been extremely difficult
                                                             hope that UK airports can now start
              Rupinder Pamme                                                                             circumstances. Our forthcoming
                                                             to contemplate a future which might
               Policy Manager                                                                            report on aviation decarbonisation
                                                             be more like the normality that we
                                                                                                         will demonstrate that UK airports
                Patricia Page                                lost so suddenly in the spring of 2020.
                                                                                                         are implementing an innovative and
             Executive Assistant                             Last month the aviation industry was
                                                                                                         wide range of measures as their
                                                             relieved to finally see the Government
              & Office Manager                                                                           contribution to emission reduction.
                                                             announcing some significant easing
                Richard Atkin                                                                            There is a very clear role for
                                                             of international travel restrictions. We
                                                                                                         Government to set a framework, to
              Finance Executive                              hope that will make a real difference to
                                                                                                         lead and to invest to help bring that
                                                             consumer confidence and encourage
            Tania Roca                                                                                   agenda forward and to turn it into a
                                                             people to bring forward their
 Regulation & Partnerships Director                                                                      reality. With a bit of pump-priming to
                                                             bookings. That in turn should have a
                                                                                                         get sustainable aviation fuels going,
                                                             positive impact on our airlines as we
                                                                                                         for example, the UK could really
                                                             move into the more difficult winter
AIRPORT OPERATORS ASSOCIATION                                                                            become a leader in the field.
                                                             period.
        3 Birdcage Walk
                                                                                                         I am really looking forward to
       London SW1H 9JJ                                       Even so, we have told Government
                                                                                                         discussing these themes of zero
        United Kingdom                                       that this doesn’t count as “job done”
                                                                                                         emissions and powering the recovery
                                                             for our industry. We see this very
          T: +44 (0)20 7799 3171                                                                         at this year’s AOA conference. It will
                                                             much as just getting to a point of
            E: info@aoa.org.uk                                                                           again be an online event, but I very
                                                             restart, but it is not yet recovery. We
            W: www.aoa.org.uk                                                                            much hope that over the coming
                                                             have emphasised to Government that
                                                                                                         months we can get back to a more
                                                             they still need to produce a trajectory
                                                                                                         normal AOA programme, including
                                                             back towards zero restriction travel
                                                                                                         face-to-face meetings with our
                Michael Burrell                              when the pandemic circumstances
                                                                                                         members.
                                                             allow. That should be the aim. We
                    Editor
                                                             shouldn’t just accept that we will          Meanwhile I hope that you will enjoy
                                                             forever have restrictions. As soon          the conference and find much of
                                                             as they are no longer needed, they          interest in this issue of our magazine.
                                                             should be removed.                          It includes reflections on the last 18
     THE AIRPORT OPERATOR                                                                                months and on sustainability from
    MAGAZINE IS PRODUCED BY                                  For now, we are still in a place where
                                                                                                         the leaders of Birmingham, Bristol,
                                                             UK restrictions are more onerous
                                                                                                         London City and Newcastle airports.
                                                             than they are across the EU and all
                                                                                                         There is also a view from a General
                                                             the data shows that these additional
                                                                                                         Aviation airport, as well as some
                                                             restrictions have not delivered any
               Shimon Speigel                                                                            forward-looking articles from some
                                                             benefit in health. We see figures that
               Creative Director                                                                         of the leaders of the companies that
                                                             suggest that EU passenger numbers
                                                                                                         support and supply our industry, led
               Natalia Lacerda                               are 60 to 70% of 2019 levels, while we
                                                                                                         by our Corporate Partners, Intel and
               Graphic Designer                              are still in the 20s and 30s – in some
                                                             cases lower. We haven’t had a good          Thales. 
                  GENIUM                                     explanation for the extra restrictions
           114 Cricklewood Lane                              and we have also struggled to bring         Karen Dee, Chief Executive
             London, NW2 2DP                                 all four nations of the UK together so
                                                             that the rules are the same across the
        T: +44 (0)20 7089 2622                               country. The nature of aviation means
     E: hello@geniumcreative.com                             that it makes no sense at all to impose
                                                             different regulations in different parts
     W: www.geniumcreative.com
UK AIRPORTS HAVE AMBITIOUS VISION - to achieve net zero - The Airport Operators ...
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  CITY AIRPORT
CHIEF OPTIMISTIC
ABOUT RECOVERY
 – INCLUDING IN
BUSINESS TRAVEL

  London City Airport CEO, Robert Sinclair,
  has told The Airport Operator that he is more
optimistic about the airport’s recovery than at any
            time in the last 18 months.

                                        THE AIRPORT OPERATOR AUTUMN 2021
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                                                                                    more fuel-efficient aircraft, were
                                           been unjustified by evidence. He         completed in 2020.
                                           urged the Government to move

H
        e expressed an absolute            further to an EU-style regime with       Today, Sinclair’s optimism for
        conviction that as people start    no testing requirements at all for the   the future is based partly on the
        to return to their offices there   fully vaccinated, except for those       Government’s decision to simplify its
will also be a rebound in the business     travelling from red-list countries.      international travel rules and partly
travel which has given the airport its                                              on the growing pace of the airport’s
unique profile.                            Before the pandemic hit, London          recovery over recent weeks. With
                                           City Airport had been celebrating its    the highest proportion of domestic
Asked about Government help for            2019 achievement of reaching the         passenger volumes of any London
UK airports, Sinclair said that the        milestone of 5 million passengers        airport, routes to Belfast, Edinburgh
most important thing that the UK           a year and had been confident            and Glasgow have performed well
Government could do would be to            that growth would continue in            and the July/August period also
develop a roadmap for the return of        2020. Instead, the airport closed to     saw some recovery in travel to
restriction-free international travel      commercial passengers completely
for all in the months ahead to enable      for three months in spring 2020
airports to trade their way back
to profitability. He welcomed the
                                           and saw an 82% decline in annual
                                           passenger numbers compared to
                                                                                    “The most important
Government’s decision to ease travel       2019. Due to the delayed restart         thing that the UK
restrictions from this month and said      to international travel this summer,
the replacement of the traffic light       Sinclair expects that the 2021           Government could do
system “with a simpler and more risk-
based approach based on the health
                                           numbers will be even less.
                                                                                    would be to develop a
status of passengers is a confidence       Meanwhile, the number of full-           roadmap for the return
boost for London City and our              time equivalent employees at the
airlines heading into the autumn”.         airport has been reduced by over         of restriction-free
Like many other airport and airline
                                           40%. The airport’s ambitious £500
                                           million development programme has
                                                                                    international travel for
chief executives, he had been critical     been put on hold until a sustained       all in the months ahead
about the effect of the Government’s       recovery is in place, though key
constantly changing traffic light          airside infrastructure improvements,     to enable airports to
system for international travel which,
he said, had been hugely damaging
                                           including a full-length parallel
                                           taxiway and eight new stands
                                                                                    trade their way back to
to passenger confidence and had            capable of handling larger and           profitability”.
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UK AIRPORTS HAVE AMBITIOUS VISION - to achieve net zero - The Airport Operators ...
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traditional Mediterranean summer
leisure destinations. Looking ahead
the airport’s focus is increasingly
on prospects for the resumption of
international business travel, with the
popular KLM route to Amsterdam
already restored, Lufthansa
restarting its flights to Frankfurt,
SWISS returning on Zurich and
British Airways restarting services
to Amsterdam, Dublin, Geneva and
Rotterdam.

Sinclair said he did not agree
with those who have predicted
the end of business travel, citing
survey evidence from business                                                                     Robert Sinclair, CEO,
                                                                                                  London City Airport
leaders, the views of corporate
clients and forward bookings. He
acknowledged that business travel
would be slower to resume than
leisure and travel to visit friends and    part of our longer-term ambitions”.     are working, as part of a consortium,
relatives and he also believes that in                                             to explore the feasibility of electric
future many businesses will operate        Sinclair and his colleagues believe     vertical take-off and landing (EVTOL)
a hybrid model that will continue to       that the airport is “the perfect test   aircraft, or “air taxis”, to operate in
include virtual meetings. However,         bed for sustainable flights into the    London with Sinclair anticipating that
he said he was convinced that travel       next decade and beyond”, thanks         trials could begin “within a matter of
for client meetings, internal strategy     to its central urban location, its      years”.
meetings and conferences will              dependence on short-haul flights and
rebound and will be seen as vital for      London’s innovation track record.       Meanwhile, in September London
businesses to thrive.                      It is already involved in several       City Airport celebrated the arrival of
                                           experimental projects, including        a new aircraft that is emblematic of
A key focus for London City Airport        a government-sponsored project          its hopes for more sustainable flying,
in the future, as it has been for nearly   to look at the supply and use of        for the recovery of business aviation
a decade, will be the role that it plays   hydrogen at the airport as a power      and for potential new routes in the
in sustainable aviation, both in terms     source and a project with Heathrow,     future. Embraer said that thanks to
of its own ground infrastructure and       Rolls Royce and others to facilitate    a reduction of almost 20% in fuel
the contribution that it could make        domestic electric aviation.             consumption and a noise footprint
to sustainable flights. A strategy                                                 63% smaller than previous generation
in place since 2013 has halved the         A key sustainability partner for        aircraft, the E190-E2 would deliver
airport’s own carbon footprint,            London City Airport is Embraer,         not only significant reductions in
thanks partly to the use of low            the global aerospace company            emissions but also a much quieter
energy lighting and heating, sourcing      headquartered in Brazil which           experience for local residents.
electricity from renewable sources         accounts for nearly 90% of all
and the introduction of on-site solar      movements at the airport. The two       The airport described the SWISS
energy.                                                                            flight operated by Helvetic Airways
                                                                                   from Zurich as “a significant
The airport is also proud of its status                                            milestone”, demonstrating its
as the UK airport that has the highest     The airport is also proud               collaboration with manufacturers
proportion of passengers (nearly           of its status as the UK                 and airlines to introduce more low-
70%) coming to the airport by public                                               emission, low-noise aircraft to the
and sustainable transport modes,           airport that has the                    airport as well as re-establishing
thanks largely to the Docklands Light
Railway. “Very frustratingly”, Sinclair
                                           highest proportion of                   a vital business connection. The
                                                                                   E190-E2 could almost double
notes, London’s new east-west rail         passengers (nearly 70%)                 the available range from London
line, the Elizabeth Line, will pass only
150 metres away from City Airport’s
                                           coming to the airport by                City Airport to more than 4,000
                                                                                   kilometres, bringing destinations
terminal building without stopping.        public and sustainable                  such as Casablanca, Istanbul and
He says that building a station on the                                             Moscow within reach for the first
line to serve the airport is “absolutely   transport modes.                        time. 

                                                                                       THE AIRPORT OPERATOR AUTUMN 2021
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       AOA CHAIR SAYS
      GOVERNMENT MUST
       WORK WITH THE
     AVIATION SECTOR TO
     SPEED THE RECOVERY

        When I became AOA Chair in 2019, I could not have
      imagined the crisis that would engulf our sector due to the
     COVID-19 pandemic. Through this unimaginably difficult
     time, airports have showed resilience and fortitude to keep
     going even with the lack of a specific financial package and
       the continual chopping and changing of rules concerning
                         international travel.

A                                                                                 As we now hold this
        irports have dealt with this    that we can look forward. This is very
        unprecedented challenge         much an opportunity to turn these
        by taking steps to safeguard    awful 19 months towards rejuvenation      second virtual AOA
operations, their financial future      and re-growth for the sector.
and staff, although given the scale                                               Annual Conference,
of the pandemic’s impact, airports
have also had to make difficult
                                        This will only be possible through
                                        Government working together
                                                                                  I am hoping that we
decisions around redundancies. Even     with the sector. The Government’s         can look forward.
                                                                                  This is very much
amidst the crisis, airports continued   economic plans must and will need
to provide lifeline services to the     to include aviation for our mutual
Highlands & Islands communities
and the UK Crown Dependencies
                                        success. For example, it is vital that
                                        international trade opens up as this
                                                                                  an opportunity to
and freight services to ensure vital    provides opportunities for bringing       turn these awful
supplies (including medical supplies)
arrived in the UK.
                                        investment to the UK. Aviation
                                        plays its role in that, while also        19 months towards
As we now hold this second virtual
                                        benefiting from the travel and freight
                                        movements that are necessary for
                                                                                  rejuvenation and re-
AOA Annual Conference, I am hoping      trade. The reverse is also true: a slow   growth for the sector.
   WWW.AOA.ORG.UK
UK AIRPORTS HAVE AMBITIOUS VISION - to achieve net zero - The Airport Operators ...
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“Through the
Sustainable
Aviation coalition,
UK aviation has
committed to net
zero by 2050 – a
world first for a
national aviation
industry”.

recovery of connectivity generally
and business-focused destinations
in particular will have a significant
negative impact on employment
and the economy, including the
aviation sector.

Furthermore, the Government’s
agenda on levelling-up will require
aviation. It has already been
hampered as English regions
outside London and the South-East
along with the devolved nations
have seen a disproportionate
reduction in capacity (especially on
long-haul routes) during 2020.

It is in the interest of the UK and
devolved governments’ own
ambitions that aviation recovery is
actively encouraged and supported.
As an industry that is vital to
the UK’s future prosperity, given
our role in connecting the UK to
                                             Baroness McGregor-Smith
global trading and investment                CBE – Chair, Airport
opportunities that bring growth to           Operators Association
regions across the UK, it is aviation
that provides an investment in the
UK’s future. Airports are committed
to playing their part in implementing
this.                                    around airports. Most of these would     our audience and hope that we will
                                         normally be (part-)funded by airports    leave inspired and ready to rise up
Finally, the UK aviation industry is a   and the wider aviation industry.         from the depths of the pandemic. 
global leader in sustainable aviation.   However, the COVID-19 pandemic
Through the Sustainable Aviation         will result in lower levels of capital   Baroness Ruby McGregor-Smith
coalition, UK aviation has committed     investment. This should not lead to      CBE is Chair of the Airport
to net zero by 2050 – a world first      a hiatus in the industry’s steps to      Operators Association.
for a national aviation industry. Now    reduce its environmental impact –
should be an opportunity to build        these cannot be lost years.
back better, returning hopefully to
2019 passenger levels but not 2019       These, and other topics, will be
carbon emissions and noise impacts.      discussed at the AOA Annual
There are further opportunities          Conference. I look forward to hearing
to build back sustainably in and         the contributions of our speakers and

                                                                                      THE AIRPORT OPERATOR AUTUMN 2021
UK AIRPORTS HAVE AMBITIOUS VISION - to achieve net zero - The Airport Operators ...
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        GENERAL AVIATION
        AIRPORT ON TRACK
        FOR DUAL USE WITH
         VEHICLE TESTING
             CENTRE
   A Nottinghamshire General Aviation airport is likely to become
     the new home of a vehicle testing centre next year, with the
       runway to be used both for flying and car safety testing.

G                                                                                    “During the first
       amston Airport, near Retford,      Thatcham Research will strengthen
       is on course to be acquired by     Gamston Airport’s position, both
       Thatcham Research later this
year, with vehicle testing operations
                                          strategically and technologically”.        lockdown, when
expected to start in spring 2022          Thatcham Research, the motor               private flying and
alongside the airport’s existing flying
operations.
                                          insurers’ research centre, said the
                                          proposed development would “allow          flight training were
Airport Manager, Evangalene
                                          us to increase the already significant
                                          contribution we make to vehicle and
                                                                                     both severely restricted,
McLeod, told The Airport Operator         road safety and secure a sustainable       aircraft movements
that she was “excited about the           future for aviation. Our investment
opportunity” and believed that it         will create a dual-purpose facility that   and fuel sales fell by
would “take Gamston from strength
to strength”. She was “optimistic that
                                          North Nottinghamshire can be proud
                                          of, and it will also secure a future
                                                                                     around 80%”.
   WWW.AOA.ORG.UK
11

                                                                                 Gamston which allowed McLeod to
                                                                                 bring back all the members of the
                                                                                 team who had been furloughed. “The
                                                                                 staff were very keen to come back”
                                                                                 she said. “Everybody who works
                                                                                 here at Gamston does so because
                                                                                 they are passionate about aviation
                                                                                 and were pleased to see the sector
                                                                                 pick up again. The turning point was
                                                                                 the return of flight training. As soon
                                                                                 training could resume, we knew the
                                                          Evangalene McLeod,     airfield would become busy again
                                                          Airport Manager,       which is when we brought our full
                                                          Gamston Airport        team back into work”.

                                                                                 The part of the business that has
                                                                                 been slowest to recover has been
                                                                                 recreational private flying, with
                                                                                 half of the hangars at Gamston
                                                                                 being occupied by privately-owned
                                                                                 aircraft. McLeod speculates that
                                                                                 the slow recovery of this sector is
                                                                                 partly a reflection of some individuals
                                                                                 facing pandemic-related financial
                                                                                 difficulties but mainly because of
                                                                                 the current high cost of Avgas100LL
                                                                                 – the type of aviation fuel used
                                                                                 in small piston engine powered
                                                                                 aircraft by the General Aviation
                                                                                 community. She hopes that as the
                                                                                 price of Avgas100LL stabilises post-
whereby aviation will continue to       She said that the airport had been       pandemic, recreational flyers will
have a home at the site”.               fortunate that it is convenient for      return.
                                        the emergency services and military
Gamston Airport, originally built       training aircraft. “It meant that we     In conversation with her, it becomes
as a Royal Air Force aerodrome          could stay open. We remained busy        very apparent that McLeod, still just
during the Second World War,            because everywhere else was forced       28, loves the atmosphere of a General
describes itself as “the friendliest    to close. Myself and the staff felt it   Aviation aerodrome. She studied
and most flexible General Aviation      was critical to continue. We are here    Mechanical Engineering at Sheffield
facility in the UK”. It has had a       to provide a service and none of         Hallam University, where she was
challenging 18 months during the        those obligations disappeared”.          the Female UK undergraduate
Covid-19 pandemic but decided at                                                 mechanical engineering student with
the outset to stay open throughout.     Charter flights and other overseas       the highest mark in their final year
                                        commercial activity began to recover     of study. From there she went to
McLeod said that during the first       from the spring of this year as          the FTSE 100 aerospace company,
lockdown, when private flying and       restrictions on foreign travel started   Meggitt, joining their global graduate
flight training were both severely      to be lifted, but McLeod said the big    engineering programme, and then on
restricted, aircraft movements and      surprise had been a boom in flight       to Gamston early in 2020.
fuel sales fell by around 80%. In       training. She attributes that to a
normal times the airport is busy        variety of factors, including pent-up    Explaining the move, she said: “I was
with training flights every day, so     demand from people who had been          pursuing a job somewhere which had
at the beginning of the pandemic        prevented from training during the       a vibrant, varied atmosphere every
she said it was “quiet and strange”     lockdowns as well as “an influx” from    day. The sense of community here is
with half of her team on furlough.      commercial pilots who have returned      strong, resilient and passionate. No
While all the private aircraft were     to flight training, having been          two days are the same. Gamston
grounded and the flying schools         furloughed or unfortunately made         has an amazing community spirit,
closed, what kept the airport           redundant.                               filled with great people who are
operational were the emergency                                                   all motivated by their passion for
services, other critical and military   The reopening of the private flying      aviation. That has surpassed all of my
flights.                                schools was the turning point for        expectations”. 

                                                                                     THE AIRPORT OPERATOR AUTUMN 2021
12

      HOW THE AOA BOARD
      SOUGHT TO HELP ITS
       AIRPORT MEMBERS
         THROUGH THE
       PANDEMIC – A VIEW
      FROM DEPUTY CHAIR,
         NICK BARTON
          Useful and frustrating are the two contrasting words that
          Nick Barton reaches for as he describes the work of the AOA
                Board during the 18 months of the pandemic.

B
      arton, CEO of Birmingham                                                    contact with government, appeared
      Airport and current Deputy        “The AOA’s                                to be extremely limited, with 10
      Chair of the Board, has mixed     management                                Downing Street, the Treasury
feelings about the Board’s work
during the most challenging crisis      team, led by Chief                        and the Department of Health all
                                                                                  apparently more influential.
that UK airports have ever faced.       Executive, Karen
On the positive side, he said that
                                        Dee, always had                           Barton said that, although the
                                                                                  Board had been forced to switch
the weekly meetings had been            an up-to-date sense                       to virtual meetings, the frequency
very useful in providing a forum
for airport leaders to exchange
                                        of the airports’                          of meetings (every Monday) and
                                                                                  the unusually high attendance rates
experiences as the crisis unfolded      priorities”.                              (+90%) meant that Board meetings
and in ensuring that the AOA’s                                                    had offered tangible benefits in
management team, led by Chief                                                     helping airport CEOs to exchange
Executive, Karen Dee, always had                                                  views and to better understand
an up-to-date sense of the airports’    had been frustrating for the Board to     rapidly changing events. Speaking
priorities.                             realise that the influence on decision-   personally, he said that he had
                                        making of the Department for              found it “very helpful” to be able to
On the negative side, he said that it   Transport, the AOA’s main point of        speak to other CEOs and to check

   WWW.AOA.ORG.UK
13

that what they were doing was          for Transport had listened to           said he saw no evidence that was
in line with his own approach in       the concerns that airports had          the case, “but the net result was
finding a way through “the fog of      expressed, but what was much less       that the trust between us and
war”.                                  clear was how far those concerns        Government for some reason
                                       were appreciated by others in           evaporated”. The result, he said,
He also had praise for Dee and her     Government who appeared to              had been much less effective
small team who, he said, had been      have a greater influence. Another       dialogue and “not the way we
“steadfast and resilient” throughout   challenge had been that, because        should be communicating with
the crisis and had shown a high        health is a devolved issue, the         Government at all”.
level of understanding of airport      problems facing airports in
concerns. A larger and better          Scotland, Wales and Northern            On a more optimistic note, he said
resourced team might have been         Ireland were not always the same        that the AOA Board welcomed the
able to achieve even more, but,        as those facing English airports,       changes to the UK’s international
given the financial challenges         making it harder for the AOA to         travel rules announced by
that all airports were facing, he      speak with a single voice.              Transport Secretary, Grant
acknowledged that the team had                                                 Shapps, in September and
adopted “a balanced approach           Most frustrating of all, he said, had   was hopeful that they would
based on the realities of life”        been the moment when people             “strengthen consumer confidence
                                       in Government had discontinued          and allow the UK aviation industry
Reflecting on the AOA’s                bilateral engagement with the           to finally start to recover”. 
representations to Government,         aviation sector because they felt
he said it was clear that Ministers    that the sector was leaking the
and officials at the Department        content of discussions. Barton

                                                                                   THE AIRPORT OPERATOR AUTUMN 2021
14

         BIRMINGHAM
     AIRPORT CEO TELLS
     THE STORY OF HOW
     HIS AIRPORT HELPED
       THOUSANDS OF
       EVACUEES FROM
        AFGHANISTAN
     ARRIVING TO THE UK
            It was, recalls Birmingham Airport CEO, Nick
               Barton, an “Alice in Wonderland moment”.

 WWW.AOA.ORG.UK
15

           Nick Barton, CEO,
           Birmingham Airport

THE AIRPORT OPERATOR AUTUMN 2021
16

O
         n one side of the airport
         passengers were flying off
         for their summer holidays,
setting off to visit friends and
relatives or leaving on business trips,
completely unaware that “down the
rabbit hole” on the other side of the
airport thousands of exhausted and
anxious evacuees from Afghanistan
were arriving on a series of rescue
flights from Kabul Airport.

Over a two-week period in the
second half of August the airport
remained open around the clock to
provide a warm welcome to over
8,000 non-military Afghan and
British nationals escaping from the
chaos that had engulfed the airport
at Kabul.

It was a complex operation that at
the time was conducted “under a
cloak of secrecy”. Barton said he
took the decision not to talk about
it to the media in August partly
because “it was not our story. We
were simply welcoming them to
the UK. It was their story to tell.       majority of the total civilian           opportunity to do something really
Also, we didn’t know what state the       evacuees that were brought into the      worthwhile”.
individuals would be in because of        UK, is complete and Barton is keen
the carnage that we all saw unfolding     to pay tribute to the tireless efforts   Looking back on the airport’s
at Kabul. Finally, I didn’t want to put   of the airport community and the         experience of the coronavirus
my team under any more pressure           voluntary, charity and government        pandemic over 18 months, Barton
than was necessary to deal with what      agencies who coordinated it.             said that at the outset Birmingham
was already a very difficult and trying                                            Airport had faced a “nightmare
situation”.                               Around 100 volunteers signed up to       scenario”. In terms of passenger
                                          ensure that the needs of the arriving    volume, 99% of it had disappeared,
Now the complex and sensitive             evacuees were met 24 hours a day         yet the airport still had to maintain
operation, which welcomed a               and seven days a week. Together          the operating capability that
                                          the airport and the voluntary sector     would initially allow it to serve the
                                          provided thousands of hot meals,         remaining 1% and then to support
Over a two-week                           snacks and fruit. The volunteers set     a long and slow recovery. Nearly

period in the second                      up a prayer room and gave blankets,
                                          baby products, clothing, toiletries
                                                                                   300 airport jobs have been lost, with
                                                                                   the original 860 airport staff now
half of August the                        and first aid support to the new         pared back to 587, a figure which
                                          arrivals.                                Barton does not anticipate will rise
airport remained                                                                   significantly, reflecting permanent
open around the clock                     Barton said that the volunteers had
                                          given “incredible levels of support”
                                                                                   steps that the airport has taken to
                                                                                   improve efficiency. “We need to be
to provide a warm                         for a project that had been both         open” he said “about the fact that
welcome to over 8,000                     time-consuming and emotionally
                                          draining. It was, he said “a very
                                                                                   the future is going to be tough. Yes,
                                                                                   we have survived, but now we have
non-military Afghan                       impressive team and it actually          to recover”.
and British nationals                     became a team-building event.
                                          People got really caught up with         Barton himself took some comfort
escaping from the chaos                   the idea of helping the evacuees         at the outset of the pandemic from

that had engulfed the                     against a background of 18 months
                                          of endless challenge for the airport
                                                                                   his recollections that over 30 years
                                                                                   the aviation sector had recovered
airport at Kabul.                         and then here they were having the       eventually from multiple crises,

   WWW.AOA.ORG.UK
17

including previous flu epidemics,
volcanic ash, the Gulf War and
financial crashes. “You name it” he       We welcome plans for the phased relaxation of
said “and the industry has always
prevailed in the end. We will do so
                                          travel rules, which incorporates the benefits that
again, even if, at this stage, we can’t   vaccinations provide and will make international
be certain how long it will take”.
                                          travel more affordable and straightforward
His expectation is that this year
Birmingham Airport’s passenger
                                          for travellers.
numbers will be down to about a
quarter of its pre-pandemic total
of just under 13 million passengers
a year – in line with the overall         infection rates decline.                  for its new office, finally settling on
performance of UK airports, but well                                                Birmingham because of the strength
below current passenger levels in the     Looking ahead a few years                 of its talent base – a decision which
rest of Europe and the United States.     Barton expresses confidence that          West Midlands Mayor, Andy Street
The discrepancy can be explained,         Birmingham Airport will eventually        described as “an incredible vote
Barton believes, primarily by the         be able to “pick up where we left         of confidence for the city and the
simplicity of the EU’s vaccine pass       off”, referencing growth through to       region”.
and the continuing strength of the        18 million passengers a year and the
domestic market in the US.                prospect of securing significant new      Beyond the airport’s recovery
                                          destinations, including New York and      from the pandemic, Barton said
Asked to comment on the ever-             Hong Kong.                                that Birmingham Airport’s biggest
changing and costly UK international                                                priority over the next decade will
travel rules, Barton opts to be           His optimism for the future is built on   be delivering on the promise that
diplomatic, merely noting dryly that      a series of considerations, including     it made in 2019 to achieve net zero
by insisting until this month on PCR      the airport’s huge catchment              carbon emissions by 2033. He said
tests for all arriving international      area – 38 million people live within      that the details of how the target
passengers the Government                 two hours’ drive of the airport, a        will be delivered are still being
had introduced “a spectacularly           number bigger than any other UK           worked on, but no-one at the airport
expensive regime which has been           airport. There is also the pending        is “anything other than crystal clear”
funded by the travelling public”. The     arrival of HS2, which will cut the        that a plan will be worked out and
tiny volume of genomic sequencing         rail journey time from the airport to     implemented and that the target
carried out had come at “an               central London to just 37 minutes.        will be met. He said that the plan
extraordinary cost”, with Barton          As Barton put it: “HS2 has come           will certainly include a series of
estimating that over half a billion       along and dramatically improved the       investments in green power sources
pounds had been wasted on PCR             appeal of development in the region.      and there will also be consideration
tests that had not been sequenced         It is literally on our doorstep. We       of how the airport’s infrastructure
for variants of concern.                  have got a foreign direct investment      will need to change in the future to
                                          case being driven by HS2’s mere           accommodate electric aircraft. 
That said, he responds positively         existence, even though it is not
to the rule changes announced in          operating yet and won’t be for a
September, saying: “We welcome            number of years. The fact that it has
plans for the phased relaxation of        got diggers on the ground is driving      Birmingham
travel rules, which incorporates the      investment already into this region”.     Airport’s biggest
benefits that vaccinations provide
and will make international travel        According to the Office of National       priority over the
more affordable and straightforward       Statistics, no region in the UK           next decade will be
for travellers. Having more simplified    suffered a bigger hit to its economy
rules with a single red list and          during the pandemic than the              delivering on the
cheaper testing will strengthen           West Midlands, but Barton says            promise that it made
consumer confidence and allow the         there is now a remarkable sense
UK aviation industry to finally start     of confidence about the region’s          in 2019 to achieve
to recover”. Barton said that beyond      economic prospects, symbolised            net zero carbon
these changes he would like to see        by the September opening of
the complete removal of double            a new Goldman Sachs office in             emissions by 2033.
testing for vaccinated travellers and     Birmingham city centre. Goldman
a continual review of the red list to     considered 10 cities across the UK
open more global destinations as

                                                                                        THE AIRPORT OPERATOR AUTUMN 2021
18

             PRISON TO
       PROTECTION? WORLD
        LEADER IN AIRPORT
         COUNTER-DRONE
      SOLUTIONS ORIGINATED
       IN A MEXICAN PRISON
                CELL
            D-Fend Solutions, the AOA’s newest Gold Member, is
           currently a leading provider of innovative counter-drone
          defences to airports around the world – but it all started in
                            a prison cell in Mexico.

F
      ive years ago, the company’s                                               Before co-founding D-Fend
      Israeli co-founder and CEO,                                                Solutions, Halachmi was the
      Zohar Halachmi, was on                                                     founder and CEO of two mobile
a business trip to Mexico, in an                                                 and enterprise application start-up
unrelated industry, when a prison                                                companies and held senior positions
official he was pitching to threw open                                           in global and public corporations.
a door to reveal a room full of drones,                                          He is a graduate of both the Haifa-
explaining that they had been used                                               based Technion - Israel Institute of
for drug smuggling into the prison.                                              technology, rated the top university
                                                                                 in both Israel and the Middle East,
                                                   Zohar Halachmi, CEO,
Halachmi told The Airport Operator                                               and Tel Aviv University, Israel’s
                                                   D-Fend Solutions
that the visit had inspired him to                                               largest, and was a lecturer at both.
investigate the fast growth in the use
of drones worldwide across business                                              Explaining D-Fend Solutions’ rapid
sectors. Eventually, he concluded                                                growth, Halachmi said that the
that there was a significant gap in the   and neutralise dangerous drones,       Israeli-headquartered business
market for drone-defence technology       while ensuring both passenger safety   benefits from Israel’s reputation for
that would enable airports to identify    and business continuity.               innovation and its cluster of highly

   WWW.AOA.ORG.UK
19

creative technologists as well as
the company’s commitment to a
multi-disciplinary approach. These
factors taken together represented,
Halachmi said, D-Fend Solutions’
“secret sauce”.

Today D-Fend Solutions’ flagship
offering, EnforceAir, is deployed in
airports of all sizes around the world.
EnforceAir automatically executes
radio frequency, cyber-takeover of
rogue drones for safe landings and
safe outcomes. Along with ease of
operation, one of the most important
benefits is the preservation of
continuity. Airports’ communication
systems and approaching planes are
unaffected and airports can continue
to use their own authorised drones
for perimeter surveillance and aircraft
inspection, with no disruption.

Halachmi said that the 2018 drone         safety issues. As they seek to           “Security agencies
scare at Gatwick Airport, which shut
down the runway for more than 33
                                          rebuild their businesses after the
                                          pandemic, Halachmi is convinced
                                                                                   around the world
hours and cost over £50 million, had      that this commitment to safety           recognised the need
been a “wakeup call” for airports
around the world. Three weeks after
                                          and an understanding of the vital
                                          importance of business continuity        for new solutions for
Gatwick, Heathrow had to be shut          would ensure that they would direct      sensitive environments
down for an hour following drone
sightings. Since then, there have
                                          their teams to continue to prioritise
                                          cost-effective counter-drone             without the drawbacks
been incidents across the UK. Last        measures.                                of conventional
year, an Airbus A320 aircraft flying
at 8,000 feet, close to Manchester        In all the countries in which it         jamming and kinetic
Airport, was involved in one of the       operates D-Fend Solutions, whose         technologies”.
UK’s closest recorded near misses         Advisory Board includes Michael
with a drone and this summer              Huerta, the former head of the US
police were scrambled after an            Federal Aviation Administration,
unauthorised drone came within 100        seeks to work closely with both          technology, which will become
feet of a plane near Glasgow Airport.     regulators and law enforcement           increasingly important to deliver
                                          agencies. Halachmi emphasised that       control, safety and continuity
Such incidents have undoubtedly           advantages of D-Fend’s technology        to airports worldwide as drones
helped UK airport leaders to              are that it is simple to use, does       proliferate”.
understand the importance of              not require technical training and
detecting unauthorised drone flights,     offers multiple deployment options:      In the UK, D-Fend Solution’s business
Halachmi said, but he believed there      stationary, vehicular and tactical.      is led by Martin Broomhead, a
was still work to be done with drone      This includes a long-range directional   veteran aviation and aerospace
mitigation to ensure full control         option designed for airports.            executive, who previously had
and business continuity. He also                                                   senior roles at Thales, QinetiQ and
emphasised that the drone threat is       Huerta said that security agencies       Boeing. Broomhead is supported by
constantly evolving with an increased     around the world recognised the          Simon Foreman, previously head of
frequency of events involving             need for new solutions for sensitive     International Business at Babcock,
multiple drones flying simultaneously     environments without the drawbacks       whose earlier career included 16
(drone swarms).                           of conventional jamming and kinetic      years in the Royal Navy and three
                                          technologies. He described D-Fend        years at the Ministry of Defence. 
Halachmi, who often advises airport       as “an early leader and pioneer
top personnel, said he was deeply         in counter-drone systems with            Zohar Halachmi is CEO of D-Fend
impressed by the importance that          its one-of-a-kind radio frequency        Solutions, a Gold Member of the
airports across the UK attach to          cyber-takeover and safe landing          Airport Operators Association.

                                                                                       THE AIRPORT OPERATOR AUTUMN 2021
20

  HOW THE PANDEMIC
 IS ACCELERATING THE
INTRODUCTION OF NEW
  TECHNOLOGY AT UK
 AIRPORTS – THE VIEW
     FROM THALES

             UK airport and airline investment in the touchless
        passenger experience is growing significantly as a recovering
        sector focuses increasingly on making life easier for returning
                passengers according to aerospace giant, Thales.

J
       ulia Jiggins, Head of Strategic                                           checking in and obtaining boarding
       Marketing for Aviation and                                                passes to the moment when they
       Space at Thales UK has seen                                               arrive at the airport will soon be in
some slowdown in in big high-                                                    the minority.
risk infrastructure investment and
in refreshing old technology at                                                  For Thales, the French multinational
airports. By contrast, she reports                                               that describes its mission as “building
a growing focus on investment in                                                 a future we can all trust”, that has
new technology that improves the                                                 meant an increasing focus on the
experience of t from pre-registration                                            biometric touchless passenger
at home, through their entire airport     Julia Jiggins, Head of Strategic       journey, enabled by investment
                                          Marketing for Aviation and
journey to the boarding of their          Space, Thales UK
                                                                                 in kiosks at key airport transition
aircraft.                                                                        points, as well as state-of-the-art
                                                                                 temperature monitoring equipment.
That has been encouraged and             proof of vaccination status. She        Jiggins says that these are all
enabled by people’s experience           cites her own parents as typical of     relatively easy to install and popular
of using digital technology during       a generation that had been wedded       with most passengers. Perhaps
the pandemic, Jiggins suggests,          to paper but is now increasingly at     surprisingly, she notes that it is
including using smart phones to          ease with digital technology. Jiggins   the UK’s smaller airports that have
access the NHS app with its vital        predicts that passengers who leave      been at the forefront of this kind

   WWW.AOA.ORG.UK
21

of technology investment. As a              “By 2030 there will                     twins, enabling them to use digital
                                                                                    replication of airport systems to
                                           be 70,000 commercial
result, Jiggins says, the passenger
experience at many UK airports                                                      experiment, trial and test. That
today is already “like night and day,
compared to what it was ten years’
                                           drones flying in the                     will enable them to analyse data
                                                                                    and look at the implications of new
ago”.                                      UK, which will present                   investments at much lower cost

Meanwhile, a combination of
                                           many challenges for                      than a traditional pilot project-
                                                                                    based approach, de-risking
pressure to increase efficiency and        airports since they                      and accelerating approvals and
the green agenda is also encouraging
airports to look at how they can           are the key part of                      regulatory endorsement.

use new technology to improve              the infrastructure                       Meanwhile, as technology
                                                                                    continues to evolve, Jiggins,
ground support for their airline
customers. She gives the example           that needs protection                    who has spent her working life
of the increasing use of IoT devices
for ground support equipment to
                                           from drones”.                            in the aviation sector, has also
                                                                                    observed changes in her working
enable airport operators to track the                                               environment. She spent 13 years
deployment of equipment, cut out           introduction into the UK’s aviation      in the Royal Air Force and then
unnecessary journeys and reduce            eco-system will only be possible         six years at Boeing before joining
carbon emissions.                          at scale by modernising airspace         Thales in 2008, stepping into her
                                           to connect unmanned traffic              current role at the beginning of this
Jiggins says that while the immediate      management with manned traffic           year.
focus for Thales has necessarily           management.
been on helping airports and their                                                  Over 30 years in aviation she has
passengers and customers to                Jiggins notes estimates that by 2030     never had a female boss and has,
recover from the crisis of the last 18     there will be 70,000 commercial          she says, long felt like a woman
months, it has continued to invest         drones flying in the UK, which           in a man’s world. More recently,
in collaborative research projects         will present many challenges for         however, she has seen female
that will help airports to meet            airports since they are the key part     representation in key aviation roles
the challenges of the future. She          of the infrastructure that needs         increasing significantly. Among
highlights both the Digital Aviation       protection from drones. Similarly,       other factors, she believes that the
Research and Technology Centre             the emergence of a completely new        growing importance of the green
(DARTEC) at Cranfield University and       urban air mobility sector based on       and digital agendas has helped to
the Future Flight Challenge.               flying taxis will present challenges     encourage more women and more
                                           of integration of the new customers      young people to join, stay in and
Thales is one of the founding              with traditional commercial flights at   enjoy the fast-changing world of
members of DARTEC with a                   airports serving large cities.           aviation. 
particular focus on how future
innovations could help the                 As airports start to consider            Julia Jiggins is Head of Strategic
traditionally segmented elements of        the implications of such future          Marketing – Aviation & Space at
the aviation system (airports, airlines,   developments on their own                Thales UK. Thales is a Corporate
airspace managers and aircraft             operations and investments, Jiggins      Partner of the Airport Operators
manufacturers) to work more closely        is convinced that they will be greatly   Association.
together to further improve both           helped by the growing use of digital
passenger safety and the passenger
experience. Three laboratories at
Cranfield, covering the passenger
experience, connectivity and vehicle
health monitoring, will enable the
centre to trial and observe a variety
of new tools and techniques.

The Airspace of the Future
Consortium and the Future Flight
Challenge is another area where
Thales is playing a central role, with
a special focus on three innovative
aircraft types – drones, flying taxis
and small electrical or hydrogen-
fuelled regional aircraft. Their

                                                                                        THE AIRPORT OPERATOR AUTUMN 2021
22

  AVIATION SECURITY
   SPECIALISTS BACK
 LONG-TERM THINKING
  BY UK AIRPORTS TO
SOLVE POST-PANDEMIC
        ISSUES

             Aviation security solutions provider, ICTS, is working
            collaboratively with leading UK airports and airlines to
          find scalable and enduring answers to challenges created by
                            the coronavirus pandemic.

T
       erry Sallas, the company’s       something that he had not seen to
       Vice President of Technology     the same extent in other industries.
       and Group Products, told The
Airport Operator that he had been       By contrast, a similarity that he had
impressed to observe the aviation       noticed with successful businesses in
industry avoiding knee-jerk reactions   other industries that had faced other
to issues thrown up by the pandemic     crises, was an understanding by
and opting instead for solutions that   aviation businesses of the importance
would endure over time and continue     of avoiding “knee-jerk reactions” and
to be effective and efficient as        adopting instead “a more reflective
passenger volumes grow.                 and thoughtful approach” to the
                                        technologies they invested in. He
Sallas, a technology specialist who     said that was encouraging and had
worked across several different         the advantage that investment
sectors before joining ICTS Europe      decisions based on these approaches
formally in April 2020, just as         were more likely to prove successful
the pandemic was starting, said         and commercially beneficial over the    Terry Sallas, Vice President
that he had been very struck by         long term.                              of Technology and Group
the collegiate approach of many                                                 Products, ICTS
aviation industry leaders, which was    Asked how airports that had suffered

   WWW.AOA.ORG.UK
23

huge financial losses could be            Rather than rush to                        product had been really simple –
persuaded to invest more in ICTS
services and products now, Sallas         market with a product                      “Let’s solve the problem, let’s get
                                                                                     it right and provide something that
said that, in his experience, business    developed in haste,                        that offers a degree of permanence
leaders were “pragmatists first and                                                  for the passengers and the airlines.
foremost”. They would support             ICTS had chosen                            Also, our solution had to be scalable
investment decisions that deliver “a
material and tangible value”, giving
                                          instead to develop a                       and work seamlessly with traditional
                                                                                     check-in and booking processes
the green light to proposals “if the      solution that would                        already trusted by airports, airlines
benefits and the returns are real”.       have enduring value.                       and passengers globally. Those
                                                                                     were the key drivers for designing
Sallas said that travel requirements                                                 the solution”.
varying by destination will be with       quite a simple one. If you don’t get
us for a while, so investment in the      passengers cleared before they arrive      ICTS, which describes its mission,
right solution to address increased       at the airport it means that you are       as “rising to meet tomorrow’s
operational costs and deliver value       spending more time operationally           challenges”, was founded in 1987.
is an inevitable necessity for airlines   clearing them at the desks. This           Today its UK airport clients include
and airports, and particularly            isn’t good for passengers, because         Aberdeen, Belfast International,
important in tough financial              obviously they arrive uncertain            Bristol, Cardiff, Edinburgh, Gatwick,
conditions.                               about whether they have everything         Glasgow, Heathrow, Manchester and
                                          they need to go. It means that a lot       Southampton. During the pandemic
He said that the ICTS ethos of            more money is spent on staff at the        it has expanded its airports offer to
delivering value through innovation       airport and the check-in desks and         include Covid-19 testing, working
and working collaboratively with its      passengers face queues, as well as         with the Francis Crick Institute
customers to solve their important        the uncertainty. The value of Ready        and Imperial College London to
challenges was one that had been          to Go for the airlines of course is that   identify the most effective and
embedded in the company by                they can streamline operations to          efficient ways to conduct tests
Oren Sapir, the ICTS Europe CEO           address those passengers that need         and to deliver accurate results.
to whom Sallas reports. Sapir’s           attention”.                                It currently provides Covid-19
approach of focusing on solving                                                      testing at Aberdeen, Glasgow and
these challenges rather than on           Some competitors had “not solved           Southampton airports.
short-term wins was, Sallas said,         the dominant problem”, Sallas
one that had proven to be well-           suggested, by going early with a           Terry Sallas is Vice President
suited to the conditions that the         wallet-based offer that was great at       Technology and Group Products
pandemic has presented to the             digitising and gathering documents         and Managing Director ICTS
aviation sector.                          but didn’t do anything about clearing      Systems Europe. ICTS UK & Ireland
                                          passengers before travel. He said          is a Silver Member of the Airport
ICTS Europe Systems’ “landmark            that the ICTS design ethos for the         Operators Association.
innovation”, “Ready to Go”, its
fully automated travel verification
platform for airlines, launched in
July, is a good example, Sallas
suggested, of a product that has
been carefully developed through
collaboration with long-standing
ICTS customers. Rather than
rush to market with a product
developed in haste, ICTS had
chosen instead to develop a
solution that would have enduring
value. The company’s market-
leading live library of travel rules
and regulations, encompassing
health and immigration, had been
“the key capability” allowing it to
build the platform.

Sallas said that the problem that it
was designed to solve for airlines
and their passengers was “really

                                                                                         THE AIRPORT OPERATOR AUTUMN 2021
24

         HOW INNOVATIVE
          SOLUTIONS ARE
       SHAPING THE FUTURE
       OF SMART AIRPORTS
            By Sameer Sharma, Intel Global GM for New IOT
            Markets (Smart Cities & Intelligent Transportation)

T
       he past couple of years have                                                   heavily trafficked terminals, long
       been especially challenging for                                                security lines and lost baggage, the
       global industries, with the travel                                             current state of data collection and
industry being one of the hardest hit.                                                analysis offers new hope. In many
The impact from air travel restrictions                                               ways, the Covid-19 pandemic has
has been devastating. While the                                                       served as a catalyst for airports
near-term impact will be deeply felt,                                                 to engage more fully with smart
technology can help provide a path                                                    technology solutions. In the short
forward through this difficult time.                                                  term, solutions enabled by the
At Intel, we believe in the power of                                                  Internet of Things (IoT), edge
creating world-changing technology                                                    computing, and Artificial Intelligence
that enables global progress and                                                      (AI) have helped airports respond
enriches lives. It is with this mission      Sameer Sharma, Intel Global              and recover from the pandemic.
in mind that we are working with             GM for New IOT Markets                   These connected technologies can
airport solution providers to uplift                                                  help with identifying and managing
the passenger experience. But how                                                     traveller health checks, social
does a company most known for               Together, Intel and                       distancing, queue management
its semiconductors engage with
airports? Broadly, Intel engages            the airport solutions                     and more. Airports may soon be
                                                                                      able to offer a more seamless
with airports in many ways, from            ecosystem are working                     passenger journey from start to
providing the computing foundation
for IT systems to powering high-            to help realise a new                     finish, beginning with touchless
                                                                                      check-in and biometric-enabled
performance data centre and                 era of travel.                            ticketing; moving to contactless and
cloud solutions, to optimising user-                                                  personalised retail in the terminal,
specific workloads to help increase                                                   kept safer with disinfecting robots;
performance and efficiency. More            current and future technologies may       and finally, touchless customs and
specifically, within the Smart Cities       provide long-term solutions that are      integrated personalised services
& Intelligent Transportation sector,        key for airport digital transformation.   at the destination, both within the
we work with partners across the                                                      airport and beyond.
ecosystem to understand challenges          While air travel has long been
at the industry and end-user levels         associated with stress for travellers,    Realising this vision will require the
and collaborate to define how               conjuring images of navigating            coordination of many ecosystem

   WWW.AOA.ORG.UK
25

contributors. Intel participates         by Intel software and hardware           These solutions include Intelligent
closely across multiple aspects of       supported systems may be used to         Transportation, AI/Video, Air
the ecosystem to ensure solutions        help monitor and manage wildlife         Quality Monitoring and Smart
for airports are optimised and           on runways, provide inspection           Lighting. 
efficiently enabled for specific end     of runways and the surrounding
user needs. The Intel IoT Solutions      environment, and digitise air traffic    Intel is a Corporate Partner of the
Community includes over 4,500            management.                              Airport Operators Association.
solutions and enables collaboration
across the ecosystem in areas            We are excited to join AOA as a          Intel is committed to respecting human rights
ranging from engineering and             Corporate Partner and look forward       and avoiding complicity in human rights
software, to matchmaking with            to collaborating with members            abuses. See Intel’s Global Human Rights
other partners to solve end-user         to help enhance the traveller            Principles. Intel’s products and software are
problems. For example, over the past     experience, increase revenue, and        intended only to be used in applications that
several months we have continued         drive operational efficiencies. Our      do not cause or contribute to a violation of an
to conduct trials with ecosystem         team welcomes the opportunity to         internationally recognized human right. Intel
partners and airports to demonstrate     engage with you to solve current         technologies may require
how AI can be used to improve            and future challenges.                   enabled hardware, software or service
passenger wait times, help identify                                               activation. No product or component can
security risks, and improve auto         Sameer Sharma is the Global GM           be absolutely secure. © Intel Corporation.
traffic flow on the land side.           (Smart Cities & Transformation) for      Intel, the Intel logo, and other Intel marks
                                         IoT Solutions at Intel and a thought     are trademarks of Intel Corporation or its
Together, Intel and the airport          leader in the IoT/AI ecosystem,          subsidiaries. Other names and brands may be
solutions ecosystem are working          having driven multiple strategic         claimed as the property of others.
to help realise a new era of travel.     initiatives to scale over the past
On land and in the terminal, smart       20+ years. Sameer’s team focuses
technologies can supply real-            on establishing leadership across
time information and options to          the industry, playing a pivotal
personalise the passenger journey,       role in deploying solutions for the
helping to enable safe, fast, and        development of smart cities around
contactless transportation, traffic      the world – an important effort in
management, parking and airport          furthering the goal of sustainability.
access. Airport operators can use
IoT solutions to manage usage of
energy for lighting, air conditioning/
heating and transport systems,
with data-driven, real-time, and
predictive adjustments based on
demand. Airside, AI, and autonomous
aircraft will one day make air
travel more safe and efficient. For
example, AI capabilities provided

We are excited to
join AOA as a
Corporate Partner
and look forward
to collaborating
with members to
help enhance the
traveller experience,
increase revenue, and
drive operational
efficiencies.
                                                                                       THE AIRPORT OPERATOR AUTUMN 2021
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