VICROADS EMERGENCY MANAGEMENT MANUAL - November 2005 - WIT.3027.001.0018
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WIT.3027.001.0018
VICROADS EMERGENCY
MANAGEMENT MANUAL
November 2005
WIT.3027.001.0019
VICROADS EMERGENCY MANAGEMENT MANUAL
FOREWORD
This manual details VicRoads emergency management responsibilities. It is the document that
we use to meet our emergency management obligations:
(a) as the State Road Authority for Victoria, and
(b) under Victoria’s State Emergency Response Plan as -
• a support agency, or
• the lead agency for transport, engineering and services support
The manual documents the framework for VicRoads emergency management procedures,
capabilities and resources, including those that can be accessed through VicRoads lead agency
role in transport, engineering and services support functions.
All VicRoads business areas are to use the manual as the basis of their local and regional
emergency management plans and operations through the preparation and maintenance of their
own specific plans and procedures. All VicRoads officers involved with emergency management
must have direct access to relevant documentation, be briefed on their role at least annually and
debriefed following any involvement in an emergency involving the activation of a regional
emergency response or major event involving VicRoads assets. While relevant business areas
will have designated staff in executive emergency management roles any member of staff may
be called upon to undertake duties in support of a VicRoads emergency response,
commensurate with their expertise and experience.
Our initial point of emergency contact at any time from anywhere in Victoria:
VicRoads Traffic Management Centre (TMC)
60 Denmark Street, KEW 3101
Public Lines Phone 13 1170
Fax 03 9854 2381
VicRoads Help Telephones Direct Line
VicRoads Emergency Use Phone 03 9855 7500
Police and Emergency Services - Routine Emergencies Phone 03 9855 7551
State/Regional Emergency Response Plan ONLY Phone 03 9855 7550
GILLIAN MILES
DIRECTOR REGIONAL SERVICES
VicRoads Emergency Management Manual i
WIT.3027.001.0020
VICROADS EMERGENCY MANAGEMENT MANUAL
CONTENTS
FOREWORD i
CONTENTS ii
DEFINITIONS v
REFERENCES vii
PART A - EMERGENCY MANAGEMENT IN VICTORIA A-1
A 1 INTRODUCTION A-1
A 2 CONCEPTS A-1
A.2.1 Emergency A-1
A.2.2 Components A-1
A 3 EMERGENCY MANAGEMENT MANUAL VICTORIA PROVISIONS A-1
A.3.1 Structure and Activation A-1
A.3.2 VicRoads Role A-2
A.3.3 Designated Response Agencies A-2
A.3.4 Financial Arrangements A-4
ANNEXE A-1 VICROADS - POLICE REGIONAL AREAS A-6
PART B - VICROADS EMERGENCY MANAGEMENT B-1
B 1 INTRODUCTION B-1
B 2 EMERGENCY MANAGEMENT ACTIVITIES AS BUSINESS FUNCTIONSB-1
B.2.1 Prevention and Recovery B-1
B.2.2 Response B-1
B.2.3 Protection of Critical Infrastructure B-1
B 3 ROLES AND FUNCTIONS B-2
B 4 ORGANISATIONAL ARRANGEMENTS B-2
B.4.1 Overall Coordination B-2
B.4.2 Operational Framework B-3
B.4.3 Particular Responsibilities for Regions B-3
B.4.4 Responsibilities for other Business Areas B-3
B.4.5 TESS Responsibilities B-3
B.4.5.1 State Level Role B-3
B.4.5.2 Regional Level Role B-4
B.4.6 Specialist Capabilities B-4
B.4.6.1 Temporary Bridging and Bridge Condition Advice B-4
B.4.6.2 Traffic Route Co-ordination B-4
VicRoads Emergency Management Manual ii
WIT.3027.001.0021
B.4.6.3 Emergency Issue of Vehicle Permits B-4
B.4.6.4 Public Advice on Traffic Conditions B-5
B.4.6.5 On Road Surveillance and Monitoring B-5
B.4.6.6 Specialist Services from Other Business Areas B-5
B 5 COMMUNICATIONS AND DOCUMENTATION B-5
B.5.1 Traffic Management Centre B-5
B.5.2 Internal Communication B-5
B.5.3 Communications Plans and Documentation B-6
B 6 EMERGENCY RESPONSE STAGES B-7
B.6.1 Activation B-7
B.6.1.1 Routine Emergency B-7
B.6.1.2 SERP Emergency B-8
B.6.2 Response B-8
B.6.2.1 Routine Emergency B-8
B.6.2.2 SERP Emergency B-8
B.6.3 Stand Down B-9
B 7 INFORMATION B-9
B.7.1 General B-9
B.7.2 Advice to VicRoads Executive and Minister B-9
B.7.3 Advice to and Use of Media B-10
B.7.3.1 Non-emergency B-10
B.7.3.2 Emergency Incidents B-10
B.7.3.3 Local Rural Media B-10
B 8 OPERATIONAL ARRANGEMENTS B-10
B.8.1 Personnel Arrangements B-10
B.8.1.1 Awareness and Training B-10
B.8.1.2 Availability Arrangements B-10
B.8.1.3 Equipment B-11
B.8.1.4 OH&S and Associated Arrangements B-11
B.8.2 Regional Resource Arrangements B-11
B.8.3 Initial Response and Co-ordination B-11
B.8.4 Deployment B-12
B.8.5 Reporting and Recording B-12
B 9 ADMINISTRATIVE ARRANGEMENTS B-12
B.9.1 Asset Damage to road and bridge infrastructure B-12
B.9.2 Costs and Charges B-13
B.9.3 Death or Injury of VicRoads Personnel B-13
B.9.4 Post Operational Review B-13
ANNEXE B-1 VICROADS OFFICER RESPONSIBILITIES B-14
ANNEXE B-2 STATE EMERGENCY RESPONSE PLAN ORGANISATIONAL
FRAMEWORK B-17
VicRoads Emergency Management Manual iii
WIT.3027.001.0022
ANNEXE B-3 ACTIONING OF TASK REQUESTS - DIRECT VICROADS
RESPONSIBILITIES B-18
ANNEXE B-4 VICROADS REGION EMERGENCY MANAGEMENT PLAN
OUTLINE B-18
ANNEXE B-5 PROCEDURE FOR THE ISSUE OF UNREGISTERED AND/OR
OVER DIMENSIONAL VEHICLE PERMIT B-22
PART C - INFORMATION SHEETS C-1
PART D - EMERGENCY MANAGEMENT FORMS D-1
VicRoads Emergency Management Manual iv
WIT.3027.001.0023
DEFINITIONS
A more complete list of acronyms and abbreviations can be found in Part 8 of the Emergency
Management Manual Victoria.
Abbreviations
AA AirServices Australia
AgVic Department of Primary Industries – Regional Services & Agriculture
Division
AMSA Australian Maritime Safety Authority
ARFFS Aerodrome Rescue and Fire Fighting Service
ATSB Australian Transport Safety Bureau
BC Building Commission
BOM Bureau of Meteorology
CASA Civil Aviation Safety Authority
CFA Country Fire Authority
CMA Catchment Management Authority
Councils Municipal Councils
DCSIG-SV Defence Corporate Services and Infrastructure Group - Southern Victoria
DHS-OD Department of Human Services - Operations Division
DSE Department of Sustainability and Environment
ECV Emergency Communications Victoria
EMMV Emergency Management Manual Victoria
EPA Environment Protection Authority
ERCC Emergency Response Coordination Centre
FisheriesVic Fisheries Victoria
GTDCs Gas Transmission and Distribution Companies
MECC Municipal Emergency Co-ordination Centre
MFESB Metropolitan Fire and Emergency Services Board
M&PVic Department of Primary Industries - Minerals and Petroleum Division
MSV Marine Safety Victoria
OCEI Office of the Chief Electrical Inspector
ParksVic Parks Victoria
PoMC Port of Melbourne Corporation
PTD Department of Infrastructure - Public Transport Division
Red Cross Australian Red Cross, Victoria
RSPCA Royal Society for the Prevention of Cruelty to Animals
SERCC State Emergency Response Coordination Centre
SERP State Emergency Response Plan
SMR State Mobile Radio
St John St John Ambulance
TMC VicRoads Traffic Management Centre
TESS Transport, Engineering and Services Support
TSS VicRoads Transport Safety Services
VicPol Victoria Police
VicRoads Emergency Management Manual v
WIT.3027.001.0024
VicSES Victorian State Emergency Service
WICEN Wireless Institute Civil Emergency Network
Glossary of Terms
Terms defined in Emergency Management Manual Victoria
Control the overall direction of activities in an emergency response situation
Control Agency the agency nominated as responsible for the control of response activities to a
specified type of emergency
Emergency a centre operating at State or regional level to co-ordinate resources and conduct
Response Co- response operations ancillary to the control agency
ordination Centre
Emergency a member of Victoria Police appointed as State, regional, municipal or field
Response Co- emergency response co-ordinator, whose role is to co-ordinate the response to
ordinator an emergency
Emergency a plan which sets out the roles and responsibilities of agencies in emergency
Response Plan response and the co-ordination arrangements which will be utilised
Primary/Control the agency listed as having primary responsibilities to provide and/or manage
Agency response arrangement tasks
Municipal a centre operating at municipal level to co-ordinate resources and conduct
Emergency Co- response operations ancillary to the control agency
ordination Centre
Support Agency an agency which provides essential services, personnel, or material to support or
assist a control agency or affected persons
Terms defined for the manual
Incident Officer an officer designated to co-ordinate or control an emergency response, including
a VicRoads response to a routine emergency
Emergency an officer designated to co-ordinate the emergency response of an agency or
Management functional area, and who is empowered to commit or arrange commitment of
Officer resources
Liaison Officer an officer designated to represent an agency or functional area and provide a
communication link with it, and who is empowered to commit or arrange
commitment of resources
Traffic and an officer designated to co-ordinate and advise on all traffic and transport
Transport Officer matters related to an emergency response by a functional area
Vehicle Permit an officer designated to facilitate emergency unregistered and overdimensional
Officer vehicle permits
Routine an emergency in which VicRoads acts in its capacity as Victoria’s State Road
Emergency Authority without the involvement of emergency service agencies
VicRoads Emergency Management Manual vi
WIT.3027.001.0025
REFERENCES
Road Management Act 2004
http://www.dms.dpc.vic.gov.au (indexed under “R” in the Acts section of “Victorian Law Today”)
Emergency Management Act 1986
http://www.dms.dpc.vic.gov.au (indexed under “E” in the Acts section of “Victorian Law Today”)
Occupational Health and Safety Act 2004
http://www.dms.dpc.vic.gov.au (indexed under “O” in the Acts section of “Victorian Law Today”)
Road Safety (Road Rules) Regulations 1999
http://www.dms.dpc.vic.gov.au (indexed under “R” in the Statutory Rules section of “Victorian Law
Today”)
Emergency Management Manual Victoria 1996 (EMMV)
http://www.justice.vic.gov.au/CA2569020010922A/page/Safety-Emergency+Services-
Emergency+Management+Manual+Victoria?OpenDocument&1=0-Safety~&2=0-
Emergency+Services~&3=0-Emergency+Management+Manual+Victoria~Error! Hyperlink reference not
valid.
Part 1 – Introduction to the Emergency Management Arrangements
http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Emergency_Management_Manual
_Victoria/$file/EMMV_Part_1_smallfile.pdf
Part 2 - Emergency Risk Management and Mitigation in Victoria
http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Emergency_Management_Manual_Vi
ctoria/$file/EMMV_Part_2_smallfile.pdf
Part 3 - State Emergency Response Plan
http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Emergency_Management_Manual_Vi
ctoria/$file/EMMV_Part_3_smallfile.pdf
Part 4 - State Emergency Recovery Plan
http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Emergency_Management_Manual_Vi
ctoria/$file/EMMV_Part_4_%20smallfile.pdf
Part 5 – State and Regional Emergency Management Planning
http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Emergency_Management_Manual_Vi
ctoria/$file/EMMV_Part_5_%20smallfile.pdf
Part 7 – Emergency Management Agency Roles
http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Emergency_Management_Manual_Vi
ctoria/$file/EMMV_Part_7_smallfile.pdf
Part 8 – Appendices and Glossary
http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Emergency_Management_Manual_Vi
ctoria/$file/EMMV_Part_8_smallfile.pdf
Part 10 – Contact Directory
http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Emergency_Management_Manual
_Victoria/$file/EMMV_Part_ten_%20smallfile.pdf
VicRoads Emergency Management Manual vii
WIT.3027.001.0026
PART A – EMERGENCY MANAGEMENT IN VICTORIA
A 1 INTRODUCTION
The arrangements and responsibilities for emergency management in Victoria are detailed in the
Emergency Management Manual Victoria (EMMV) which brings together the resources and
capabilities of government, voluntary and private agencies in a comprehensive and coordinated
way to deal with the whole spectrum of emergency management needs.
Apart from responsibilities under the above arrangements, organisations such as VicRoads have
specific responsibilities under their own statutes to maintain capabilities and resources for
responding to emergencies as part of their normal operations.
A 2 CONCEPTS
A.2.1 Emergency
Emergencies are characterised by some or all of the following:
- they are disruptive to individuals and communities
- they are unpredictable in occurrence and effect
- they may require a response for which normal local resources are inadequate
- they may have a wide range of effects which impacts on the human and physical
environment
- there may be complex needs in dealing with them
- they can be of sudden onset
- they are destructive of human, animal and/or plant life, health, property and/or the
environment
- they have the potential to overwhelm normal prudent protective measures
A.2.2 Components
The objectives of emergency management are to ensure that the following components are
organised to facilitate planning, preparedness, operational co-ordination and community
participation:
Prevention: elimination or reduction of the incidence or severity of emergencies and the
mitigation of their effects
Response: combatting emergencies and the provision of rescue and immediate relief services
Recovery: assisting people and communities affected by emergencies to achieve a proper and
effective level of functioning
A 3 EMERGENCY MANAGEMENT MANUAL VICTORIA PROVISIONS
A.3.1 Structure and Activation
Emergency management in Victoria is structured on a similar regional basis as Victoria Police
hence each VicRoads Region has at least two Emergency Management regions within it. As
VicRoads Emergency Management Manual Page A-1WIT.3027.001.0027
detailed in Part 1 of the EMMV, there are emergency management planning committees in
operation at local (municipal), regional and state level, including a number of sub-committees,
which may have VicRoads officers as serving members. The relationship between respective
regional arrangements and municipalities is included in ANNEXE A-1.
At the State level, the State Emergency Response Plan and the State Emergency Recovery Plan
form Parts 3 and 4 of the EMMV respectively.
Police officers, in their role of Emergency Response Coordinators, have the responsibility of co-
ordinating an appropriate response to any emergency. Each emergency is under the control of an
Incident Controller, normally appointed by the control agency. If more than one agency is
required to respond to an emergency, the support agency commanders, the incident controller and
the Emergency Response Coordinator form an Emergency Management Team. The Incident
Controller will determine the control strategy to respond to the emergency, often in consultation
with the support agency commanders, and the support agencies are then responsible for
implementing the strategy. The role of the Emergency Response Coordinator is to ensure a
coordinated multi-agency response and provide for the systematic assignment of tasks.
A.3.2 VicRoads Role
The role designated for VicRoads in Part 7 of the EMMV is to:
Prevention Activities
- improve the safety level of country and city roads
- encourage vehicle manufacturers to provide occupant safety features and to maximise
ongoing compliance with vehicle roadworthiness requirements
- co-ordinate road safety programs with community groups and other agencies
- plan for the management of incidents on major arterial roads with other agencies,
including diversion routes for the different classes of vehicles.
Response Activities
- assist with the management of road links during emergencies which includes route
selection, emergency traffic management, escorting, route conditions advice and control
- provide support advice on engineering and transport matters
- act as primary support agency for engineering and transport service for emergency
response activities
Recovery Activities
- restore VicRoads roads and bridges
- assist municipal councils with the restoration of their roads and bridges
- provide a central contact point for the acquisition and use by others of transport and
engineering expertise
A.3.3 Designated Response Agencies
Part 7 of the EMMV details functional responsibilities and arrangements, including control and
support agencies, for a broad cross section of emergencies.
VicRoads does not have a role in controlling any emergency. It is, however, the primary
agency for transport, engineering and services support for all emergencies coordinated
under the SERP.
VicRoads Emergency Management Manual Page A-2WIT.3027.001.0028
Control and Support Agencies for Response
EMERGENCY CONTROL AGENCY SUPPORT AGENCIES
ACCIDENT
Aircraft VicPol AMSA, ARFFS, ATSB,
CFA/MFESB/VicSES
Biological materials DHS-OD
Boilers & pressure vessels CFA/MFESB Worksafe
Hazardous materials or dangerous goods CFA/MFESB EPA, Worksafe
Lifts, cranes or scaffolding CFA/MFESB Worksafe
Marine VicPol MSV
Military aircraft & ships Defence Forces AMSA, VicPol, MFESB/CFA
Radioactive materials DHS-OD EPA, BOM
Rail & tram VicPol PTD/DOI/VicTrack,
CFA/MFESB/VicSES
Road & bridge VicPol CFA/MFESB/VicSES, VicRoads
DISEASE OR ILLNESS
Exotic animal or plant disease AgVic BOM
Food or drinking water contamination DHS-OD
Human disease DHS-OD
ENVIRONMENTAL
Marine oil spillage MSV/VRCA/Local Port DSE, EPA, AMSA, ParksVic, BOM
Operator
Pollution into inland waters CFA/MFESB EPA
Pollution of inland waters EPA/Melbourne Water ParksVic
ESSENTIAL SERVICE DISRUPTION
Electricity Energy & Security VENCorp
Division (DoI)
Natural Gas Energy & Security VENCorp, M&P Vic, Office of Gas
Division (DoI) Safety
Petroleum and liquid fuels Energy & Security M&P Vic, WorkSafe, Oil companies
Division (DoI)
Transport PTD
Roads/Bridges/Tunnels VicRoads Councils, CityLink
Water and Sewerage DSE Water Authorities, DHS-OD
FIRE AND EXPLOSION
Aircraft ARFFS/CFA/MFESB
Explosion CFA/MFESB
Explosive device VicPol
Fire CFA/MFESB/DSE ParksVic, BOM
Gas leakage CFA/MFESB GTDCs
NATURAL EVENT
Earthquake VicSES All
Flood VicSES DSE, CMA’s, Water Authorities,
Councils, CFA, ParksVic, BOM
Storm VicSES BOM
RESCUE
Building & structures CFA/MFESB/VicSES BC
Caves VicPol VicSES
Land & water VicPol VicSES
VicRoads Emergency Management Manual Page A-3WIT.3027.001.0029
EMERGENCY CONTROL AGENCY SUPPORT AGENCIES
Mine/quarry VicPol M&PVic
Road, rail, aircraft & industrial CFA/MFESB/VicSES AMSA
Trench or tunnel CFA/MFESB
SEARCH
Land & water VicPol VicSES, BOM
Overdue aircraft AMSA VicSES, AA
OTHER
Aircraft – inflight emergency AA Defence Forces (DCSIG-SV)
Dam Safety DSE Water Authorities, VicSES, Councils
Emergency Locator Transmitters AMSA AA
Marine Casualty –non SAR - PoMC/VRCA/Local MSV, AMSA,
(commercial ship) in port waters Port Operators CFA/MFESB, VicPol
Marine Casualty – non SAR - MSV VCA/Local Port Operators, CFA,
(commercial ship) in coastal AMSA, VicPol
waters
Other threats against persons, property or VicPol
environment
Support Services and Support Agencies for Response
SUPPORT SERVICES PRIMARY AGENCY SECONDARY AGENCIES
Animal welfare AgVic RSPCA
Aviation assistance CASA AA, AMSA, ATSB, Defence Forces
(DCSIG-SV)
Catering Red Cross Salvation Army
Commonwealth resources VicPol Defence Forces (DCSIG-SV)
Communications VicPol Telstra, ECV, WICEN/Red Cross
Deceased persons identification VicPol
Emergency medical care &/or transport Ambulance services MFESB
Emergency relief centres or shelters Councils VicSES
Environmental impact assessment EPA DSE, ParksVic
Evacuation VicPol VicSES, Councils
First aid Ambulance Services St John Ambulance, Red Cross, MFESB
Material needs Salvation Army Victorian Relief Committee
Media relations Control agency VicPol
Public warnings VicPol BOM, Media
Registration & inquiries VicPol Red Cross
Transport, engineering & services support VicRoads
Weather information & forecasting BOM
A.3.4 Financial Arrangements
As a State Agency, VicRoads’ financial responsibilities for expenditure on response and recovery
activities are summarised in Part 8 – Appendices and Glossary of the EMMV as:
State Agencies
State agencies involved in emergency response and recovery activities, as part of their normal
activities will initially fund them from within their budgets, including supplies (e.g. catering)
provided by contractors or volunteer agencies. For major emergencies some funding
VicRoads Emergency Management Manual Page A-4WIT.3027.001.0030 supplementation may be required. This would be the subject of a government decision at the time, in the context of the agency’s budget position. VicRoads Emergency Management Manual Page A-5
WIT.3027.001.0031
ANNEXE A-1 VICROADS - POLICE REGIONAL AREAS
VICTORIA POLICE VICROADS
MUNICIPALITIES
REGION DIVISION / HQ REGION (OFFICE)
Metro NW Melbourne
Melbourne City
(Sunshine) Yarra, Stonnington #
Region 1
Metro SE Glen Eira, Port Phillip #
Moorabbin
(East Burwood) Kingston, Bayside
Hobsons Bay,
Metro NW
Altona North Maribrynong, Brimbank,
(Sunshine)
Melton
Greater Geelong, Surf
South Western
Geelong Coast, Queenscliff,
(Geelong)
Wyndham #
Warrnambool, Colac-
South Western Otway, Corangamite,
Warrnambool
(Warrnambool) Moyne, Glenelg,
Region 2
Southern Grampians
Ballarat City, Central
Western Goldfields, Pyrenees,
Ballarat
(Ballarat) Hepburn, Moorabool,
Golden Plains #
Horsham, West
Western Wimmera, Hindmarsh,
Horsham
(Horsham) Yarriambiack, Northern
Grampians, Ararat
Mill Park Whittlesea, Darebin
Metro NW
Moreland, Moonee
Broadmeadows (Sunshine)
Valley, Hume
Buloke, Swan Hill,
Mildura
Gannawarra, Mildura #
Region 3 Northern
Greater Bendigo,
(Bendigo)
Bendigo Macedon Ranges, Mount
Alexander, Loddon
North Eastern Greater Shepparton,
Shepparton
(Benalla) Moira, Campaspe #
Metro NW Banyule, Nillumbik,
Rosanna
(Sunshine) Manningham #
Boroondara, Whitehorse,
Nunawading
Metro SE Monash
(East Burwood) Knox, Maroondah, Yarra
Knox
Ranges
Region 4
Benalla, Mansfield,
Seymour Murrundindi,
North Eastern Strathbogie, Mitchell #
(Benalla) Wangaratta, Indigo,
Wangaratta Wodonga, Alpine,
Towong
VicRoads Emergency Management Manual Page A-6WIT.3027.001.0032
VICTORIA POLICE VICROADS
MUNICIPALITIES
REGION DIVISION / HQ REGION (OFFICE)
Frankston, Mornington
Frankston
Metro SE Peninsula, French Island
(East Burwood) Dandenong, Casey,
Dandenong
Cardinia
Region 5 Latrobe, South
Eastern
Morwell Gippsland, Bass Coast,
(Traralgon)
Baw Baw
Eastern East Gippsland,
Bairnsdale
(Bairnsdale) Wellington
Water Emergency Response
Metro NW
(Port Phillip & Division, Victoria
(Sunshine) ##
Westernport Bays) Police Centre
# Indicates a municipality which is located within another VicRoads Region. A State
Emergency Response Plan response within this municipality will be activated by the
Region indicated in the table. On going co-ordination of the response will be resolved
between the Regions involved following activation.
## A State Emergency Response Plan response within this Division will be activated by Metro
NW. On going co-ordination of the response will be resolved between the Metro NW and
the Region responsible for the incident site following activation.
VicRoads Emergency Management Manual Page A-7WIT.3027.001.0033
PART B – EMERGENCY MANAGEMENT PROCEDURES
B1 INTRODUCTION
This part documents VicRoads emergency management arrangements regardless of whether
VicRoads is responding to an emergency in its role as Victoria’s State Road Authority or in
fulfillment of its obligations under the State Emergency Response Plan (SERP). It is, however,
essential that the status of any emergency is clearly established as the lines of control and
co-ordination will differ.
Whilst there are staff within VicRoads with designated emergency management roles any
member of staff may be called upon to undertake duties in support of a VicRoads
emergency response, commensurate with their expertise and experience.
B 2 EMERGENCY MANAGEMENT ACTIVITIES AS BUSINESS FUNCTIONS
In section A.3.2 the activities assigned to VicRoads in the Emergency Management Manual
Victoria (EMMV) were identified in terms of the three emergency management components;
prevention, response and recovery.
B.2.1 Prevention and Recovery
In terms of the prevention and recovery activities, these are broadly associated with VicRoads
core business functions and are largely integral with ongoing strategies and obligations,
notwithstanding the fact that recovery activities could be generated by extraordinary needs.
B.2.2 Response
The range of response activities related to VicRoads statutory functions are largely incorporated
into routine business operations. However, the potential scale and scope of emergencies that
operate under SERP procedures are such that normal resources and capabilities may well be
overwhelmed.
In order to fulfill VicRoads obligations under the EMMV, emergency management planning for
response activities must be a core part of VicRoads business operations so that available
resources and capabilities can be utilised effectively, and supplementary resources identified and
integrated into response plans.
B.2.3 Protection of Critical Infrastructure
More recently at a State level, VicRoads infrastructure has been reviewed and the West Gate
Bridge has been identified as critical infrastructure. A separate emergency response plan has been
developed for West Gate Bridge, in conjunction with the Victoria Police.
At Regional level, infrastructure should also be reviewed to identify any critical infrastructure
and separate emergency response plans should be developed.
VicRoads staff should advise TMC immediately of any suspicious activity or behaviour. This
includes possible disruption to traffic signal systems and other road user information systems.
VicRoads Emergency Management Manual Page B-1WIT.3027.001.0034
B 3 ROLES AND FUNCTIONS
VicRoads role and function in any emergency is governed by statutory requirements to:
- inspect, maintain and repair the public roads it directly controls
- protect its property and assets
- provide for the safety of road users
- provide a safe place of work for its employees and agents
The roles in routine emergency incidents on roads over which VicRoads exercises control
include:
- providing labour, equipment and materials to clear and/or make roads safe
- providing appropriate signing and traffic control assistance
- selecting and establishing appropriate alternative traffic routes
- providing information to the public on road and traffic conditions
When required under the provisions of the SERP, VicRoads provides assistance to control
agencies which includes:
- fulfilling the same roles as for routine emergency incidents
- assisting with the management of all road links, which can include emergency traffic
management, escorting, assessing route conditions and advice
- providing support advice on transport and engineering matters that can include facilitating
special transport needs and engineering advice such as the safety of bridges and land slips
The other key role that VicRoads has under the SERP is that of lead agency for transport,
engineering and services support (TESS) tasks (refer to Part 7 of EMMV).
VicRoads also has responsibilities by virtue of other legislation, including:
• participation in Fire Prevention Planning Committees (CFA Act).
B 4 ORGANISATIONAL ARRANGEMENTS
B.4.1 Overall Coordination
Overall coordination of VicRoads emergency management capabilities is the responsibility of the
nominated officer within VicRoads (the VicRoads Emergency Management Officer (VicRoads
EMO)). Coordination of emergency management operations within the various parts of VicRoads
is the responsibility of the relevant Business Area Emergency Management Officer.
The Traffic Management Centre (TMC) is responsible for directing any response request by an
Emergency Response Coordinator to the relevant VicRoads Emergency Management Officer. It
will also initiate responses for routine emergency incidents that are reported to it.
The TMC also collects and co-ordinates road and traffic information for dissemination to the
public and the advice of VicRoads management.
Nominated head office based officers, when activated by TMC, co-ordinate any assistance which
cannot be sourced from within an affected Business Area. They also act as Emergency Response
and Liaison Officers at the State level when activated by the State Emergency Response
Coordinator with duties and responsibilities detailed in ANNEXE B-1.
VicRoads Emergency Management Manual Page B-2WIT.3027.001.0035
B.4.2 Operational Framework
The operational framework that applies during SERP operations will be based on ANNEXE B-2,
given that some elements may not be activated whilst lower level elements may be duplicated.
The actioning of emergency response task requests is outlined in ANNEXE B-3.
Normal organisational arrangements will generally apply to routine emergency operations, for
example, the Incident Officer reporting through the existing Business Area structure. The role of
the TMC in such incidents is outlined in Sections B 6 and B 7.
B.4.3 Particular Responsibilities for Regions
As the primary focus of VicRoads involvement in most emergency responses, Regions must have
a comprehensive emergency management plan that includes, as a minimum, the information
listed in ANNEXE B-4 and a structure with nominated officers in the following emergency
management roles:
(a) Emergency Management Officer for overall emergency management within the Region
(b) Liaison Officers to co-ordinate VicRoads emergency response with control agencies and
other support agencies
(c) Traffic and Transport Officer to co-ordinate traffic management operations, traffic and
road condition information and transport information and advice
(d) Task Supervisors to direct and co-ordinate onsite activities
(e) Task Support Officers to provide administration, communications and procurement
support
Numbers of officers assigned with each role should be consistent with Regional arrangements
and needs. Specific duties and responsibilities of nominated Regional officers are detailed in
ANNEXE B-1.
B.4.4 Responsibilities for other Business Areas
A number of other Business Areas may be involved in responding to emergencies, including
Regional Services Support (Traffic Management Centre, Intelligent Transport Systems),
Commercial Services (Sprayline, Metropolitan Works Group, Geopave, Design Services and
Information Services) and Media and Events.
Each of these Business Areas should develop an appropriate emergency management plan,
including relevant parts of the information requirements outlined in ANNEXE B-4 and covering
relevant aspects of prevention, response and recovery.
B.4.5 TESS Responsibilities
VicRoads is the agency nominated in the EMMV to be the lead agency for Transport,
Engineering and Services Support (TESS) Subcommittee resources and activities.
B.4.5.1 State Level Role
VicRoads emergency management officer fulfils TESS roles at State level, including the roles of:
• SERCC liaison officer and
• coordinator of TESS tasks referred by:
• the State Emergency Response or Recovery Coordinator, or
• a regional TESS co-coordinator.
VicRoads Emergency Management Manual Page B-3WIT.3027.001.0036
At the State level the VicRoads officer nominated as TESS coordinator:
- convenes the State TESS sub-committee
- when activated, facilitates liaison with the SERCC and co-ordinates TESS tasks and
resources in emergency response operations
- provides advice on TESS matters to the State Emergency Response and Recovery
Coordinators and regional TESS coordinators
- coordinates external TESS support for regional TESS emergency responses, in liaison
with the regional TESS coordinator
B.4.5.2 Regional Level Role
VicRoads Regional emergency management officers fulfill TESS roles at Regional level,
including the roles of:
• ERCC liaison officers and
• coordinators of TESS tasks referred by the Regional Emergency Response or Recovery
Coordinator.
At the Regional level the VicRoads officer nominated as TESS coordinator:
- when activated, facilitates liaison with the ERCC and coordinates TESS tasks and
resources in emergency response operations
- provides advice on TESS matters to the Regional Emergency Response and Recovery
Coordinators
- coordinates external TESS support for regional TESS emergency responses with the State
TESS coordinator
B.4.6 Specialist Capabilities
B.4.6.1 Temporary Bridging and Bridge Condition Advice
The Manager - Regional Services Support is responsible to maintain a plan which co-ordinates
VicRoads and external resources for establishing temporary or emergency bridging and providing
bridge condition advice.
B.4.6.2 Traffic Route Co-ordination
The Manager Regional Services Support is responsible for maintaining procedures for
implementing priority traffic signal plans along primary access routes through Melbourne,
activated in consultation with emergency control agencies.
Regional Managers are responsible for planning and documenting primary access and alternative
traffic routes and road network height, width and weight restrictions in consultation with
municipalities and emergency control agencies (including interstate agencies where detour routes
cross State boundaries)
B.4.6.3 Emergency Issue of Vehicle Permits
The Manager Regional Services Support is responsible for maintaining a procedure to facilitate
the issue of unregistered and overdimensional vehicle permits for vehicles involved in emergency
response activities. This procedure is documented in ANNEXE B-5.
VicRoads Emergency Management Manual Page B-4WIT.3027.001.0037
B.4.6.4 Public Advice on Traffic Conditions
The Manager Regional Services Support is responsible for maintaining a procedure to make
available information on current road and traffic conditions related to emergency incidents to the
media and public through sources including the Internet and recorded phone messages. TMC
duty officers implement this procedure.
B.4.6.5 On Road Surveillance and Monitoring
TMC duty officers use existing surveillance cameras and incident detection systems to detect and
monitor emergency incidents in coverage areas and communicate up to date incident information
to VicRoads officers and relevant control agencies.
B.4.6.6 Specialist Services from Other Business Areas
The VicRoads EMO is responsible for liaising with other Business Areas to ensure that plans
are in place to activate appropriate specialist VicRoads resources in the event of an
emergency.
B 5 COMMUNICATIONS AND DOCUMENTATION
B.5.1 Traffic Management Centre
As VicRoads’ 24 hour, 7 day operational area the TMC must be used as the sole point of
contact to activate a VicRoads emergency response. With access to all VicRoads emergency
management plans including emergency contact lists, the TMC is then responsible for
activating a response from the relevant area.
The contact numbers for the TMC are:
VicRoads Traffic Management Centre
60 Denmark Street KEW 3101
Public Lines Phone 13 1170
Fax 03 9854 2381
VicRoads Help Telephones Direct Line
VicRoads Emergency Use Phone 03 9855 7500
Police and Emergency Services - Routine Emergencies Phone 03 9855 7551
SERP Emergencies ONLY Phone 03 9855 7550
In the event of the TMC being evacuated, an alternative location will be selected, based on
the expected duration of the emergency and other relevant information. All incoming
telephone lines will be transferred to the alternative location through either local
arrangements or the communications services provider.
B.5.2 Internal Communication
Radio
SMR From an Internal VicRoads phone: 6***
From an External Phone: (03) 9627 9***
From other agency SMR: 7346*** (ANN standard - Philips)
2344401*** (MPT standard - others)
TMC SMR Extension 300 (MPT standard)
West Gate SMR Extension 310
VicRoads Emergency Management Manual Page B-5WIT.3027.001.0038
From SMR to VicRoads extension **** VicRoads extension no.
From SMR to public network 0 ** **** **** full no. incl. STD code
UHF Channel - 10 Metro North West only
TMC call sign - Base 3
All officers expected to use SMRs for communications should either be experienced with their
use or have access to SMR user instructions.
Lotus Notes
The following Lotus Notes groups are maintained for the purpose of communicating emergency
response information electronically.
Mail Groups (Owner - TMC Section Leader)
DISEXE - VicRoads executive group
DISMNW/DISMSE/DISRE/DISRN/DISRNE/DISRSW/DISRW
- VicRoads Regional groups
TMC - Traffic Management Centre
The email address to contact TMC is tmc@roads.vic.gov.au.
B.5.3 Communications Plans and Documentation
Each Business Area with an emergency management role or responsibility must have a
communications plan, including a listing of the type and location of communications devices and
an emergency contact listing of primary and alternate contact officers.
The following Lotus Notes databases are to be used as the primary resource for communications
and documentation. Documentation by other means should only be used to supplement these
databases.
Database Name &
Links (double click on icon to Relevant Views Database Location Database Purpose
launch)
Server 1: Nvrweb01
Location 1:
general\generald\disprep
Emergency Incidents record of all
Sitreps database emergency response
Server 2: Nvrapps03
activities incl.
All Location 2:
routine incidents
general\generald\disprep
Emergency Incidents involving road
closures
Server 3: Nvrapps04
Location 3:
general\generald\disprep
Emergency Contacts
database Server 1: Nvrapps01 contact details for
All Location 1: TESS agencies and
ffPH general\generale\emgcont specialist resources
Emergency Contacts
VicRoads Emergency Management Manual Page B-6WIT.3027.001.0039
Database Name &
Links (double click on icon to Relevant Views Database Location Database Purpose
launch)
Internal Directory
database contact details for
8. Emergency Server 1: All servers officers with
Management
Location 1: names emergency
Expertise
Internal Directory management roles
***Note: need to update links from icons in the 1st column of the table (remove this note when
links have been updated)
It is the responsibility of all relevant Business Areas and individual contact officers to ensure that
communications documentation is complete and up to date.
B 6 EMERGENCY RESPONSE STAGES
Whilst all initial requests for a VicRoads emergency response should be through the TMC,
Business Areas may receive requests direct. In either case, once notified, the affected Business
Area becomes responsible for activating the appropriate emergency response.
The key factor that will influence the response is whether the emergency is of a routine
nature or is the subject of a response request from an Emergency Response Coordinator
and thus requiring a VicRoads response under the SERP.
B.6.1 Activation
It is essential that sufficient information be obtained from an informant to allow the following
aspects to be documented:
- whether it is a response request under the SERP
- nature of the incident, including types and numbers of vehicles, severity, etc.
- location of the incident, which should be resolved to a Melway or Country directory map
and grid reference
- urgency of the emergency
- tasks which need to be performed
- the agency responsible for funding the response
All tasking requests from TMC or another Business Area must be by phone contact with a
designated emergency/incident officer, confirmed in writing by Lotus Notes (preferred) or fax. A
standard fax proforma is included in PART D.
B.6.1.1 Routine Emergency
(a) Identify the Incident Officer responsible for activation and management of the response
(b) Validate urgency and determine appropriate action as either:
ALERT Advice to warn of possible need and check availability
STANDBY Assemble resources to be ready
ACTIVATE Commit resources to the emergency task
(c) Open and maintain incident records (using the Lotus Notes emergency incidents database,
when available) of relevant information - when the request comes from TMC or another
VicRoads Business Area this must be logged by both Business Areas
VicRoads Emergency Management Manual Page B-7WIT.3027.001.0040
(d) If the request is received initially by the Business Area, TMC must be advised of the
emergency and action being initiated by the Business Area
B.6.1.2 SERP Emergency
(a) Identify the VicRoads emergency management and liaison officer(s) responsible for
activation and management of the response
(b) Determine the emergency location, type, site contact and response needed and request a
written (fax) confirmation on official Police Request Form, including officer’s name, rank
and station (only Emergency Response Coordinators can request a SERP response) for
subsequent administration - if activation is through the TMC, TMC should arrange this
confirmation and forward it to the affected VicRoads Business Area
(c) Validate urgency and determine appropriate action as either:
ALERT Advice to warn of possible need and check availability
STANDBY Assemble resources to be ready
ACTIVATE Commit resources to the emergency task
(d) Obtain written confirmation of the request from the Emergency Response Coordinator
and open and maintain incident records (using the Lotus Notes emergency incidents
database, when available) of relevant information
(e) If the request is received initially by a Business Area, TMC must be advised of the
emergency and action being initiated by the Business Area
(f) TMC will advise VicRoads EMO (or alternate) and VicRoads management (according to
section B.7.2) of SERP activation request
B.6.2 Response
The initial response must always be by the affected Business Area using resources directly
available to the Business Area.
B.6.2.1 Routine Emergency
(a) As appropriate, initial resources and/or a Task Supervisor are despatched to the incident
site for contact and task assessment. In most cases maintenance resources (for rural
VicRoads Regions) or Incident Management Team resources (for Metropolitan Regions)
will provide the initial response but should not be committed long-term.
(b) If the Business Area needs resources additional to its capability, the Business Area EMO
initiates a task request with the TMC. The TMC then activates the task from other
Business Areas or external sources in consultation with the VicRoads EMO.
B.6.2.2 SERP Emergency
(a) Emergency Management Officer or Liaison Officer are despatched to the ERCC and the
VicRoads Operational Base activated.
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(b) As appropriate, initial resources and/or a Task Supervisor are despatched to the incident
site or other specified location for contact and resource requirement assessment. In most
cases maintenance resources (for rural VicRoads Regions) or Incident Management Team
resources (for Metropolitan Regions) will provide the initial response but should not be
committed long-term.
(c) If the Business Area needs resources additional to its capability, the Business Area EMO
initiates a task request with the TMC. The TMC then activates the task from other
Business Areas or external sources in consultation with the VicRoads EMO.
B.6.3 Stand Down
Activated resources, including emergency management officers, are to be formally stood down
upon completion of emergency task work, and the stand down recorded and confirmed in writing
to TMC by Lotus Notes (preferred) or fax.
B7 INFORMATION
B.7.1 General
All incidents involving a VicRoads emergency response are to be immediately reported to and
kept up to date with the TMC.
Up to date and accurate information, particularly complete road status information, is crucial for
the proper and efficient conduct of any emergency response. Similarly, up to date whereabouts
and status of personnel in an emergency area is critical for their safety, well-being and
effectiveness.
To meet these needs regular situation reports are mandatory from all personnel active in an
emergency to the base from which they were activated. The frequency of the reports will depend
on the nature and deterioration or otherwise of the emergency, and will generally be at least
hourly.
Internally, the preferred means of information transmission is Lotus Notes using Emergency
Incidents Sitreps database reports. Where the network is not available a facsimile machine
should be used, for which a standard proforma is included in PART D.
B.7.2 Advice to VicRoads Executive and Minister
The TMC is responsible for advising the following executive officers in order of availability of
major VicRoads incidents and/or the activation of VicRoads resources under the SERP.
(a) Director Regional Services, Chief Executive or Deputy Chief Executive
(b) VicRoads Media Liaison Officer
Between midnight and 6.00am common sense is to be used when advising the above.
The VicRoads executive contacted under (a) above is responsible for advising the Minister.
VicRoads Emergency Management Manual Page B-9WIT.3027.001.0042 B.7.3 Advice to and Use of Media B.7.3.1 Non-emergency The TMC provides daily monitored traffic information and special Regional/Project traffic disruptions to the media through the Internet and direct contact with Melbourne radio stations. B.7.3.2 Emergency Incidents The TMC advises the Police On Line Supervisor (D24) of emergency road closures or detours resulting from accidents, flooding, etc. The Police Media Unit or TMC then advises the media. For major VicRoads incidents, VicRoads Media and Events is responsible for the release of detailed incident information and progress based on up-to-the-minute reports to the TMC from relevant areas. Some incidents may necessitate VicRoads Media Liaison operating directly from the TMC to avoid delays and misinterpretation of information. If the SERP has been activated, VicRoads media contact must be authorised by the control agency or Victoria Police Media Unit before making any comment regarding the emergency itself. It would be more common for TMC to provide up to date information to the media regarding road closures and traffic conditions, with the Police Media Unit providing the media with information about the emergency itself. B.7.3.3 Local Rural Media All requests for bulletins, notices to the public, requests for detailed briefings, predictions and policy matters should be referred to VicRoads Media Liaison although Regions, when deemed appropriate by the Regional Manager, may provide factual information on road closures and detours in the local area provided copies of such information are forwarded promptly to the TMC and the ERCC (in emergency situations). B 8 OPERATIONAL ARRANGEMENTS B.8.1 Personnel Arrangements B.8.1.1 Awareness and Training Personnel nominated for VicRoads emergency management, or those who may be assigned such duties upon activation of emergency arrangements, are to be briefed annually by their relevant Business Area EMO. TMC staff should be included in annual briefings in Regions. Business Area Managers are to assess the skills and knowledge of personnel who may have key roles in emergency management and arrange skill/knowledge training appropriate to those roles prior to involvement in emergencies. Business Area Managers should inform VicRoads’ EMO of any concerns regarding awareness and training issues. B.8.1.2 Availability Arrangements Arrangements are to provide for possible duty out of normal office hours and on weekends and public holidays. Contact personnel are to be formally nominated and contact lists distributed and maintained. VicRoads Emergency Management Manual Page B-10
WIT.3027.001.0043
To be able to activate personnel with the appropriate skills and knowledge it may be necessary to
pay availability allowances and provide transport for prompt return to work. Personnel must only
respond if fit and able to do so when called, considering legal blood alcohol limits, rest periods,
etc.
Upon activation VicRoads personnel assigned emergency management duties are to be regarded
as having those duties only, or are to give such duties absolute precedence over normal or other
duties for the term of their involvement.
B.8.1.3 Equipment
VicRoads officers with emergency management roles are to be provided with the following when
activated:
- VicRoads high visibility traffic jacket (which may include a role label)
- standard emergency management forms and message pads
- VicRoads Country Directory and/or Melways
- appropriate communications equipment and contact listings
B.8.1.4 OH&S and Associated Arrangements
All OH&S, blood alcohol limits and safe working provisions are applicable during emergency
operations and shall be followed. Normal Work Cover provisions and reporting procedures apply
and must be immediately used where employees, including those of contractors, are injured.
VicRoads counselling service provider must be advised at the earliest appropriate time of the
involvement of VicRoads personnel in emergency operations, which could potentially lead to the
need for staff counselling and support.
Relief arrangements must ensure that individual periods of duty are not excessive and regular
meals, breaks and rest periods are provided as per conditions of employment. At most, shifts
should not exceed 13 hours enabling a minimum 10 hour break in each 24 hour period plus
change over briefing. It is crucial to adhere to shift change times even if involvement is
estimated to end with in an hour or so of a shift change.
B.8.2 Regional Resource Arrangements
VicRoads Regional EMO’s should have a general awareness of labour, plant, equipment and
materials likely to be needed in emergencies with respect to availability, conditions and
payments.
The supply of resources for emergency operations should be an integral part of Hire Agreements
and contract specifications by way of specific clauses or through memorandums of
understanding.
B.8.3 Initial Response and Co-ordination
In respect of ERCCs, bases and sites, the first officer to respond will assume the role of Liaison
Officer and be VicRoads representative at the location until formally relieved. Officers
subsequently involved in a particular emergency will support the Liaison Officer in their area of
expertise.
VicRoads Emergency Management Manual Page B-11WIT.3027.001.0044
All VicRoads officers with emergency management roles shall identify themselves by wearing a
high visibility traffic jacket (which may include a role label) at all times.
B.8.4 Deployment
Deployment of resources will normally be carried out as follows:
(a) At a field base, machines, equipment, stores and personnel are assembled, grouped into
task units, allotted tasks and despatched with a designated Task Supervisor to the
emergency area by the officer responsible for the field base. Unless otherwise directed,
they return to base for rest and maintenance or for allocation to new tasks. Each
machine/vehicle despatched to the emergency area is to have direct support and no one is
to work solo.
(b) Escort of machinery to the field base and between base and work site may require the use
of VicRoads Transport Safety Services officers in marked cars or Police or VicRoads
officers or private escort contractors in communications equipped vehicles. Escort
vehicles are responsible for confirming the suitability of proposed routes.
(c) VicRoads EMO is responsible for sourcing task requests for extra-regional support.
Personnel despatched to an emergency incident site are to have, or be provided with, basic
personal safety equipment appropriate to the incident, including appropriate protective clothing, a
supply of drinking water and a means of communication back to the relevant base.
Vehicles are to be fuelled and checked before despatch. Normal damage and or loss reporting
procedures to VicRoads vehicles, equipment and property apply.
B.8.5 Reporting and Recording
Despatched personnel must regularly report their status to the operational or field base.
Frequency will depend on the situation but must be at least hourly.
It is essential to keep written records of all emergencies. This needs to include an activity record
of events, plus resource and emergency status during the emergency. Lotus Notes is the preferred
means of communication, however, proforma reporting/recording sheets are included in PART D.
B 9 ADMINISTRATIVE ARRANGEMENTS
B.9.1 Asset damage to road and bridge infrastructure
A preliminary survey of VicRoads property and road asset damage with an estimate of necessary
reinstatement or repair is to be undertaken and reported to the Regional Manager within 48 hours
of occurrence.
Separate surveys/estimates of seriously affected main roads and, in the event of bridge damage,
of local road assets are required, normally in co-operation with municipal officials. These reports
are to be submitted to the Regional Manager.
Estimates of repair/rehabilitation must show if costs are for replacement or include
betterment. A standard form is included in PART D.
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B.9.2 Costs and Charges
Cost records are to be kept of all emergency response operations using the standard Work Order
procedure. These should include wages and on-cost, plant hire, materials and equipment charges.
With a view to claiming reimbursement, emergency response costs are to be costed separately to
normal operations. Normal procedures apply to claiming costs associated with accident damage,
but those for a SERP operation are submitted by the Business Area Manager to the Director
Regional Services for possible reimbursement from the State Government.
B.9.3 Death or Injury of VicRoads Personnel
Where an incident results in injury or death of an employee:
- The relevant VicRoads Manager should be immediately advised
- VicRoads counselling service provider should be advised, and
- The incident should be recorded in VicRoads Accident Report Book as outlined in
VicRoads Safety Management System.
The incident will need to be reported to the Victorian Workcover Authority within 48 hours if
it is a type listed under the OH&S (Incident Notification) Regulations 1997. Advice of these
incidents should also be provided to the Manager Legal Services and the Manager
Occupational Health and Safety.
B.9.4 Post Operational Review
Shortly after each SERP incident, an in-house review of VicRoads involvement is to be carried
out by the involved VicRoads Business Area(s) for use in any reviews of the effectiveness of
VicRoads emergency management plans, including this manual.
A Business Area Manager may also initiate a review of the management of any routine
emergency.
VicRoads officers may request the review of any emergency operations through the relevant
Business Area Manager.
VicRoads Emergency Management Manual Page B-13WIT.3027.001.0046
ANNEXE B-1 VICROADS OFFICER RESPONSIBILITIES
EMERGENCY MANAGEMENT OFFICER (EMO)
Responsible to the Business Area Manager for the management of VicRoads emergency
management planning and operations to effectively and efficiently meet VicRoads emergency
management responsibilities that includes:
(a) co-ordinating the planning and operational activities of VicRoads internal emergency
management resources
(b) ensuring that nominated VicRoads emergency co-ordination centres, operational bases,
etc. (including alternatives) are appropriately equipped for communication and
administration upon activation
(c) ensuring emergency management plans are in place, which includes:
(i) periodic review of plans and identification and development of additional plans as
required;
(ii) attending relevant emergency management co-ordination meetings and
undertaking relevant actions on behalf of VicRoads;
(iii) ensuring appropriate training of VicRoads staff with designated emergency
management roles and functions;
(iv) maintaining records of equipment, materials, manpower and technical expertise
which may be called on in an emergency; and
(v) in the case of the State EMO, convening and chairing the State TESS functional
sub-committee
(d) ensuring emergency response operations are undertaken safely, efficiently and effectively
by:
(i) managing resources made available by member agencies and others for
emergency engineering and transport tasks;
(ii) ensuring all personnel are fully briefed and effective communications are
established and maintained;
(iii) ensuring that operational status reports, including likely further involvement, are
compiled regularly and provided to Emergency Response Coordinators, TMC and
VicRoads management;
(iv) compiling traffic and road condition information for all roads for TMC and
VicRoads management
(v) preparing and submitting response/repair cost reports of emergency incidents
involving VicRoads resources or assets
(vi) conducting reviews of emergency response operations and updating plans as
appropriate
During an emergency the EMO may be located at either the Emergency Co-ordination Centre or
at the VicRoads Operational Base. It is expected that if VicRoads is involved directly or through
TESS in a significant emergency response, the EMO will be located at the operational base.
LIAISON OFFICER (LO)
Liaison Officers are nominated and/or co-opted on an as-needed basis to represent the EMO at an
Emergency Response Co-ordination Centre, Control Agency Operational Centre, incident site or
any field base. Any LO on duty should have appropriate experience and/or training.
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