Vision 2022 Indian Railways - JULY 2017 - Suresh Prabhu
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Vision 2022
Indian Railways
JULY 2017
Reforms proposed
Process flow to achieve Vision 2022
Challenges faced at Reforms agenda Performance Transformation
the start of the achieved plan for 2022
journey
A transformation is
A slew of reforms were
The scale of Commendable underway in Indian
announced aimed at
challenges was progress has been Railways in pursuit of
eliminating issues
enormous made in last 3 years clear, defined goals
plaguing from years
CHALLENGES YEARS OF UNDER-INVESTMENT IN INFRASTRUCTURE
Overstretched Infrastructure – with more than
60% of routes being more than 100% utilised
In the last 64 years while the freight loading has
grown by 1344% and passenger kms by 1642%,
the Route kms have grown by only 23%
CHALLENGES LACK OF CUSTOMER FOCUS
Inability to meet the demands of its both freight
and passenger customers
Apart from the quantum of investment, quality
of delivery an issue
Cleanliness, punctuality of services, safety,
quality of terminals, capacity of trains, quality of
food, security of passengers and ease of
booking tickets among major customer focus
issues
CHALLENGES LOW INTERNAL GENERATION OF RESOURCES
Passenger trains utilise two-thirds of capacity
and generate only one-third of revenues
High freight tariff leading to getting out-priced in
market
Inadequate carrying capacity leading to
decreasing modal share in freight and huge
unmet passenger demand
Negligible diversification in commodities being
catered for
Negligible proportion of ‘Non-fare’ revenues
CHALLENGES ORGANISATION RIGIDITY
Slow decision making, inadequate market
orientation and silo working
Long project approval duration- average 24
months
REFORMS AGENDA for
investment
(5YEARS) Total: `8,56,020 Cr
Network Decongestion (including DFC + electrification, Doubling+
electrification& trafficfacilities)
1,99,320
Network Expansion (includingelectrification) 1,93,000
NationalProjects (North Eastern & Kashmirconnectivityprojects) 39,000
Safety(Trackrenewal, bridgeworks, ROB, RUB and S&T) 1,27,000
InformationTechnology/ Research 5,000
RollingStock (Locomotives,coaches,wagons – production & maintenance) 1,02,000
PassengerAmenities 12,500
HighSpeed Rail& Elevated corridor 65,000
Stationredevelopment + logisticparks 1,00,000
Others 13,200
REFORMS AGENDA for
investment PARTNERSHIPS
JVs WITHSTATE
RIDF (Railways of India OFF-BUDGET DEBT
GOVERNMENTS
Development Fund) IR to tie up long- term
Railway & State
Fund proposed to finance Rail fund for projects
Governments to be
Infrastructure; independent of
shareholders IR PSUs to leverage free
Railway Budget
reserves/ equity for raising
Revenue streams
debt
from tariff and Will tap international pension,
commercial insurance and sovereign wealth
exploitation of funds and provide for entire
space rights Rail sector in India, not just
Ministry of Railways
REFORMS AGENDA for
infrastructure
BG lines commissioning to increaseto19
kms/day,could rise to 25 kms/day in
partnership with state governments
2 dedicated freight corridors to be
commissioned by 2019; 3 NEW DFCs in
pipeline
Increased pace of electrification @ almost
4000 kms/ year. Target to electrify11,000
Kmsinnext3 years
Over 100 stations to be modernized to
world class standards
REFORMS AGENDA for
speed
Semi-high speed trains
to be operational along
the goldenquadrilateral
Increased averagespeed of freight trains to 50
kmphand mail/expresstrainsto 80 kmphREFORMS AGENDA for
infrastructure
DIGITAL
- Include rural India in the digital
revolution by providing Rail wire
Sathi at7000 stations - Internet
enabled Kiosks which serve as
single window for government
schemes and departments
- Implement Enterprise Resource
Planning architecture in Indian
RailwaysREFORMS AGENDA for financial health 10 -20% non fare revenue Reductionin fuel costs Controlling staff costs through rationalisingrecruitment Increased share of non core commoditiese.g.,White goods, FMCG,Auto
REFORMS AGENDA for
customer satisfaction
INTEGRATEDCOMPLAINT REDRESSAL
IVRS
IR makes 3 lakh calls
TWITTER everydayto
seek feedback Twitter and
FACEBOOK fromcustomers Facebook have
Integrated 139
already been
Customer Customer integrated. Plan
Complaint INSTAGRAM complaint to develop this
helpline
System comprehensive
YOUTUBE 182
system innext
Security 6 months
CPGRAM helplineREFORMS AGENDA for
better governance
Unified cadre of Fully functional
officers working Railway University
towards a
common vision
Institutionalised
system of
Accounting reformsto performance
establish connectivity appraisal based
between outcomes onobjective
andinputs parameters(KRAs)REFORMS AGENDA for passenger convenience Ambitious plan for 2,00,000 rail display Less than 5 min waiting refurbishment of 40,000+ network screens installed forpurchase of tickets coaches with world-class across 2000 stations –New enabled through higher amenities, to be introduced medium for adverts and speeds of web interface, e.g., Entertainment on information dissemination POS terminals,ATMs board, Wi-Fi, vending machines, Autodoors
REFORMS AGENDA for
structural changes NEW STRUCTURES
SHRESTHA SUTRA
New R&D organisation to World class data analytics,
serve the future simulation softwares, network
technology needs of optimisation & decision support
Railways systems
RAIL INVESTMENT & PLANNINGORGANISATION
Develop and own the corporate medium term and long
term plans, identify investment opportunities,
standardise economicassessment of projects and
propose optimal modes of financingREFORMS AGENDA for
sustainability
To convert allproduction units as well
as at least one workshop in each
zonal railway as green industrial unit
1000 MW of solar powercommissioned by
2020; more than 130 MW of wind energyREFORMS AGENDA for
sustainability
Rainwater harvesting facility
on all roofs with more than
200sq.m space
Discharge free railways- bio-
toilets in all coachesPERFORMANCE
ACHIEVED
Commendable
progress has been
made in last 3 years…PERFORMANCE
ACHIEVED on
investment ACCELERATED CAPITAL INVESTMENTS
INVESTMENT ` CRORE
24,307 45,979 58,718 93,795 1,11,000 1,31,000
AVG2004-09 AVG2009-14 2014-15 2015-16 2016-17 2017-18(PLAN)
Securedassuredfundingof ` 1.5 LakhCrorefromLICPERFORMANCE
ACHIEVED on ALMOST DOUBLED THE PACE OF
infrastructure
INFRASTRUCTURE CREATION
BROAD GAUGE LINES COMMISSIONED (KMS) ELECTRIFICATION COMPLETED (KMS)
AVG2009-14 1,528 AVG 2009-14 1,184
2015-16 2,828 1,730
2015-16
2016-17 2,857 2016-17 2,013
2017-18(PLAN) 3,500 4,000
2017-18(PLAN)PERFORMANCE
ACHIEVED on
infrastructure
ELIMINATED ALL MG LINES IN NORTH
EAST
BROAD GAUGE LINES COMMISSIONED ACROSS NORTH EAST INDIA (KMS)
AVG2009-14 100
AVG2014-16 411
2016-17 481
ALL CAPITAL CITIES OF
NORTH EASTERN INDIAN
STATES TO BE CONNECTED
WITH BROAD GAUGELINESPERFORMANCE
ACHIEVED on
COMPLETED LANDMARK STRUCTURES
infrastructure
WHICH HAD BEEN DELAYED FOR YEARS
RAIL CUM ROAD BRIDGE ON GANGA - MUNGER JUBLEE RAIL BRIDGE ON HOOGLY - KOLKATTA
HIGHEST RAIL BIRDGE UNDER CONSTRUCTION IN LONGEST RAIL TUNNEL COMPLETED IN NORTH EAST
NORTH EASTPERFORMANCE
ACHIEVED on
RAMPED UP BUILDING OF NEW FREIGHT
infrastructure
TERMINALS
NO. OF PVT SIDINGS AND PRIVATE FREIGHT TERMINALS COMMISIONED
35 45
2016-17
28 2015-16
AVG2009-14
MISSION ‘100’ WAS LAUNCHED IN 2015-16 TO PLAN TO MODERNISEGOOD SHEDS THROUGH
EXPEDITE COMMISSIONING OF TERMINALS TO PPP UNDERWAY
SUPPORT FREIGHT GROWTHPERFORMANCE
ACHIEVED on LEVERAGED THE PRIVATE SECTOR TO
infrastructure
BUILD INFRASTRUCTURE
CONSTRUCTION IN FULL SWING AT MARWHORA CONSTRUCTION IN FULL SWING AT MADHEPURA
PROTOTYPE OF LOCOMOTIVE TO BE 'MADE IN INDIA' BEING DEVELOPED IN UNITED STATES
Approved 2 new loco factories in Bihar (were stuck since10 years), oneofthe largest FDIs in India with combined
order book of`40,000 Crore. Factoriescurrentlyunder construction; Target to commission in next yearPERFORMANCE
ACHIEVED on
infrastructure
MODERNISING STATIONS
Contracts awarded and construction 25+ STATIONS
commencedfor Habibganj and under various stages of bidding
Gandhinagar Railway Stations
Redevelopment programme
would entail investments of
more than `1,00,000 CrorePERFORMANCE
ACHIEVED on PICKED UP ‘SPEED’
speed
Introduced India’s fastest train
GatimaanExpress
@ 160kmph
Formed ‘NationalHigh Sanctioned `17,000 crore to
Speed Corporation’ to develop Delhi-Mumbai and
undertake high speed Delhi-Kolkatta as integrated
railway construction semi high speed corridors
between Mumbai & (160-200Kmph). Contracts to
Ahmedabad be awardedthisyearPERFORMANCE
ACHIEVED on CONSTANTLY IMPROVED FREIGHT
freight
PERFORMANCE
- For the first time ever in Indian Railways, freight rates were reduced
- Port congestion charges dropped
- Dual pricing policy of iron withdrawn
Highest ever
TONNAGE MNTONNES loading by
1,109 Indian Railways
1,095 1,104
1,051
2013-14 2014-15 2015-16 2016-17PERFORMANCE
ACHIEVED on
freight LIBERALISED THE FREIGHT SECTOR
Numerous policyinterventions
carriedout
Sidingpolicy Automatic freight Time-tabled
liberalised rebate scheme in freightservices
traditional empty introduced
Multi-point flowdirection
loading introduced
introduced Container
Last mile
Goods sectoropened
connectivity
terminals up for more
through
opened up commodities
Roadrailers,Roll
forhandling
on RollOffs
containersPERFORMANCE
ACHIEVED on
customer service
BECAME MORE CUSTOMER FRIENDLY
Appointed Key Customer Structured dialogue Electronic registration of
Managers to serve as single between Railways and Demand and Electronic
point of contact for all Customers christened transmission of Railway
major freight customers. ‘Samvad’ started Receipts started
Introduced Longterm
contracts, which are being
signed by key customersPERFORMANCE
ACHIEVED on
IMPROVED CUSTOMER EXPERIENCE BY
customer service
GOING DIGITAL
%OF CASHLESS TRANSACTIONS
1,20,000
Number of simultaneous internet
Passenger 68% users handIing capacity
Business
Freight 99%
Business
System capability improved by 3 timesPERFORMANCE
ACHIEVED on
INSPIRED FROM ‘SWACHH BHARAT’,
customer service LAUNCHED ‘SWACHH RAIL’
Over
NO. OF BIO-TOILETS NO. OF OBHS TRAINS 800 trains
with OBHS
service
34,014
198
1,917 146
62
AVG2009-14 2016-17 AVG2009-14 2015-16 2016-17PERFORMANCE
ACHIEVED on MADE PASSENGERS FEEL AT HOME
customer service
RESERVED ACCOMMODATION CAPACITY [NO. OF BERTHS IN CRORE]
End of2014 37.1
Present 50
Launched new catering policy
Launched all India
Food to be prepared largely at sophisticated,
helpline 182 to
world class base kitchens. Big push on E-
resolve passenger
Catering and Ready to Eat meals – Offers more
complaints
choice to passengersPERFORMANCE
ACHIEVED on
BUILT ‘ONE OF ITS KIND’ COMPLAINT
customer service
REDRESSAL MECHANISM IN THE WORLD
PROCESS
24/7 operations via a centrally
INPUTS managed cell OUTPUT
Tweets classified as critical, Average repsonse
non-critical, suggestions & others time of less than 30
23 For every actionable tweet, a ticket mins
MILLION is opened in the system
passengers Critical tweets are communicated
travelling /day
via SMS or phone calls
Each ticket is monitored at
6500
tweets/day
various stages in the system
until resolutionPERFORMANCE
ACHIEVED on
FOCUSSED ON REDUCING COSTS AND
financial health
LOOKING AT ALTERNATIVE SOURCES OF
REVENUE
Significantcostsavingsplanned
- Launched Mission 41K - Save `41,000 Crores in 10 years
through energyefficiency and procurement
optimization
Achieved` 10,100crores ofnon-farerevenue in 2016-17, almost80% increasein one year
- Various initiatives lined uptoboost NonFare Revenuesfurther
• Train Branding – Both external and internal advertising ontrains
• Railway display network– Creating a new mediumfor advertising and information
dissemination
• Sole advertising rightsforthe entire Zonal Railway; On BoardentertainmentPERFORMANCE
ACHIEVED on LAUNCHED NEW TRAIN PRODUCTS
passenger experience
Launched new trains products
to meet targeted customer
needs – Tejas, Humsafar,
Mahamana and Antyodaya
trainsPERFORMANCE
ACHIEVED on
UNDERTOOK MAJOR STRUCTURAL
governance
REFORMS
Setting up an independent Created distinctRolling Stock
regulator, Rail Development and Traction Departments –
Authority approved. One of Led to capture of massive
the biggest reforms synergies and improved
in Rail Sector operational efficiency
Piloted merger of Rail Budget
and General BudgetPERFORMANCE
ACHIEVED on
IMPROVED GOVERNANCE AND
governance
TRANSPARENCY
AVERAGE PROJECT APPROVAL DURATION (MONTHS)
EARLIER 24 100%
NOW 6 e-procurement
established.
Complete
digitisation of
supply chain
catering to annual
procurement of
more than
` 25,000 Cr
Largest ever online Delgation of Key result areas
recruitment powers defined for
in the world conducted to functional General Managers
by Indian Railways levels & DRMsTRANSFORMATION PLAN TO ACHIEVE VISION 2022
TRANSFORMATIVE
AGENDA for
infrastructure DECONGESTED NETWORK DUE TO DFC
COMMISSIONING AND ADDITIONAL 16000 KMS OF
DOUBLE LINES
ROADMAP
Regular comprehensive reviews being conducted to
ensure timely delivery of DFC
Speed of Infrastructure creation (Doubling) has
already increased from 4Km/ day in 2014 to the
current 7 Km/ day. Target to increase to 9.5 Km/ day
in 2017-18 to 19Km/ day by 2022TRANSFORMATIVE
AGENDA for
infrastructure
90% OF ROUTE KMS ELECTRIFIED
ROADMAP
Already doubled the pace of electrification
~16,000 Km to be electrified in the next 3
years
Leveraging other PSUs e.g., PGCIL for
implementationTRANSFORMATIVE
AGENDA for
infrastructure
100+ REDEVELOPED MODERN STATIONS
ROADMAP
25+ stations under various stages of bidding
Construction already started at 2 stations
Leveraging PSUs like NBCC, MRVC for
development of stationsTRANSFORMATIVE
AGENDA for freight
TIME TABLED FREIGHT TRAINS
ROADMAP
First time-table train already being run
Pilot in conceptual stage to run time tabled
container trains on NDLS-BCT sector
Plan to develop a software to manage train
operations and advance charting to enable
publishing of schedules for freight trainsTRANSFORMATIVE
AGENDA for
financial health
20% REVENUES FROM NON FARE SOURCES
ROADMAP
Dedicated directorate set up in Railway Board
Station development program launched
Major policy changes initiated to enable
partnerships with Advertisement industry leaders
Land monestisation is being expandedTRANSFORMATIVE
AGENDA for
cleanliness
ZERO DISCHARGE OF HUMAN WASTE
ROADMAP
Over 70,000 bio toilets already fitted, 2 corridors
already declared as discharge free
All new coaches to be fitted with bio toilets
Bio toilets in every coach by 2019TRANSFORMATIVE
AGENDA for
Speed of freight trains @50kmph & Mail/Express trains @
higher speeds 80 kmph. Semi high speed trains along golden
quadrilateral
ROADMAP
Dedicated cross-functional directorate already set-
up to focus exclusively on increasing speeds on
network
Integrated corridor planning being implemented
for Delhi-Mumbai and Delhi-Kolkata
6 other corridors planned for semi-high speed
operationsTRANSFORMATIVE
AGENDA for freight
37% MODAL SHARE IN FREIGHT
ROADMAP
Growth in tonnage from 1.1bn tonnes to 2.4 bn tonnes
by 2025 requires IR to grow at 8.5% CAGR
Incremental tonnage required after adjusting for BAU:
Cement – 200mn tonnes
Steel – 50mn tonnes
Share gain from Road in new markets – 230mn tonnes
Other commodities – 250mn tonnes
New delivery models to be explored to capture
incremental traffic e.g., Dwarf containers have already
been rolled outTRANSFORMATIVE
AGENDA for
customer service
PUNCTUALITY@ 95%
ROADMAP
Decongestion of network and DFC
commissioning to release capacity which
would lead to operational streamlining and
hence higher punctuality
Predective mainteance regime being
incorporated to further enhance asset
reliabilityTRANSFORMATIVE
AGENDA for
infrastructure
RESERVED ACCOMMODATION AVAILABLE ON DEMAND
ROADMAP
Commissioning of DFC would release capacity on
existing network to run mail/express trains in line
with demand
New Generation Electronic Ticketing System
implementation and data analytics would lead to
optimal utilisation of berth capacityTRANSFORMATIVE
AGENDA for
better skills
FULLY FUNCTIONAL RAILWAY UNIVERSITY
ROADMAP
Consultants already working on DPR for
formation of university
Application for deemed university status due
in SeptemberYou can also read
