Welcome. Our service to you starts here - maxsolutions.com.au - MAX Solutions.
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maxsolutions.com.au Welcome. Our service to you starts here. Thank you for choosing MAX Employment as your jobactive provider.
We are here to help you find a job that suits you. As Australia’s largest provider of jobactive, MAX Employment is equipped with the knowledge, resources and technology you need to find and stay in work. With over 250 offices across every state and territory, operating everywhere from metropolitan hubs to remote areas, our business and community connections are at the core of how we can link our customers to a large range of jobs across multiple industries. Using a combination of online tools, one-on-one communication, and group sessions, we’ll make sure you are supported to find the right job for you. Essential Resources: Signing up for myGov and recording your job search efforts on Jobsearch MyGov is a secure way to manage your employment service and access other government services online. Head to: my.gov.au to sign up or visit: jobsearch.gov.au/help-with-mygov for more information. Make sure to link Jobsearch to your MyGov account, so that they are accessible with one login and one password. When you use JobSearch to apply for jobs, this reduces the need to supply written evidence of jobs you have applied for and helps you satisfy your Government compliance requirements. Linking myGov and Jobsearch will also help you report on this. Information about your job search efforts will be available for your consultant to see and they can give you advice about your job seeking. For further information and how to guide visit: jobsearch.gov.au/how-to-guide. Registering for Our unique job searching portal hosts over 125,000 positions a year that you have first access to. MAXConnect matches you with vacancies based on your profile allowing immediate access to the right opportunities. Start your job search now by registering for MAXConnect and completing your profile to be ready for your first appointment with us. MAXConnect has helpful information and blogs all about looking for work, community services and links to further assistance. Activate your account at: http://maxsolutions.com.au/max-connect
A Guide for Customers
We are focused on finding you a job as quickly as we can. We will
talk to you about what you can do, not what you can’t do. With
the appropriate support, being employed is the best pathway to
independence and success.
What help can you expect?
We will assess your strengths, transferable skills and challenges to help:
› Identify suitable jobs
› Focus on your strengths
› Plan what support you may need while working
We will provide a support team that understands your individual needs.
Engagement and Support
We will keep in contact with you using phone and email at regular intervals to help:
› Keep you motivated
› Identify suitable training
› Understand workplace expectations
› Time management, routine and goal setting
› Help identify and arrange (1 month ahead) a suitable Work for
the Dole (WfD) activity
› A mid-point review and monthly phone contact while in WfDAssistance into Work
We will support you to find and place you directly into work
› Provide access to tools and techniques to help you find your own job
› Work with local training providers to develop your skills to meet
employer requirements
› Send you job alerts using email and SMS
Supporting you while in Work
We will support you via phone, on-line or workplace visits to help you perform
at your best in your new role – even if you find the job yourself.
Other support options can include:
› Help you sustain work through specialised workplace orientated support
from our team of Allied Health professionals
› Contact your new Employer to confirm negotiated supports,
inductions and training
› Assist with communication, expectations, teamwork and feedback
Our service delivery plan
To learn more about how we
service you and can connect
you to employer networks and
community organisations, read:
https://www.maxsolutions.com.au/
sites/default/files/2019-04/MAX
Employment Service Delivery Plan
for Jobseekers (jobactive).pdf
Quality and Ethics
We are Quality Assured against
AS/ NZS ISO 9001:2015,
against the National Standards
for Disability Services and
the Department’s Quality
Assurance Framework.Helpful Resources
Service Guarantee for https://docs.employment.gov.au/documents/
jobactive jobseekers service-guarantee-jobactive
Fair Work Infoline: 13 13 94
Fair Work Ombudsman Language help: Contact the Translating
Helping you understand and follow Australia workplace and Interpreting Service 13 14 50
laws including your entitlement to pay, minimum wage, TTY: 13 35 77
leave, awards and agreements and employment termination.
Ask for the Fair Work Infoline 13 13 94
www.fairwork.gov.au Speak & Listen: 1300 555 727
Ask for the Fair Work Infoline 13 13 94
Minimum Wages Fact Sheet Review this fact sheet at
https://jobsearch.gov.au/jobseeker-fact-sheets
Department’s National
Customer Service Line P: 1800 805 260
If you feel your concerns have not been resolved, W: https://www.employment.gov.au/jobactive-
you can contact the National Customer Service Line. complaints-compliments-and-suggestions
Let’s keep talking Complaints and Feedback Privacy Policy
We put our heart and soul into Feedback is strictly confidential. MAX Solutions is
making things work for you. You can provide feedback by: bound and obligated
to the Australian
So when things go well, let us Contact us
Privacy Principles.
know. But sometimes things P: 1800 625 350
don’t quite go according to plan, For the full Privacy
E: quality@maxsolutions.com.au
and we’ll want to push harder Policy head to: http://
to do better. If you feel that Or complete the jobactive survey maxsolutions.com.au/
your service has not met your at: https://www.maxsolutions.com. contact-us/privacy-
expectations, we want to know. au/feedback-complaints policy-statement.aspxOur promise to you.
Treat you with dignity, Take up the challenge to
respect and equity. go the extra mile for you.
Actively listen to Make it easy for you to find
understand your needs. out more about our services.
Be honest about what Ensure our services are timely,
we can do to help you. relevant and achieve results.
Enquiries: Contact our Customer Services Team on 1800 786 142You can also read
