Welcome to Hapag-Lloyd Cruises Product Training - IMEX America
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Welcome to Hapag-Lloyd Cruises Product Training
Hamburg-based Hapag-Lloyd Cruises – a subsidiary of the Currently expanding its fleet and developing its role in
TUI Group – is renowned as one of Germany’s foremost the expedition segment, two, small new-builds are now
providers of both luxury and expedition cruises, currently under construction, both vessels to be positioned in the
with a fleet of four ships, each with their own individual 5-star expedition segment, one HANSEATIC inspiration
personality. will serve the English-speaking markets.
With the luxury EUROPA and EUROPA 2 and expedition Reinforcing the success story of today’s existing
ships HANSEATIC and BREMEN, the cruise line has HANSEATIC and retaining the well-known brand name,
succeeded in building a reputation for operating ships, HANSEATIC nature will be operated for the German
which are outstanding in their class and offering the very market only and launch in April 2019; followed shortly
highest standards of hospitality. In recent years, however, by the HANSEATIC inspiration coming into service in
Hapag-Lloyd Cruises has also been focusing marketing October 2019. Both ships will be identical in structure,
and sales efforts strongly towards attracting more each with a capacity of 230 guests (199 on Antarctica
English-speaking guests. The 500-guest, contemporary cruises). They will be fitted with cutting-edge equipment
EUROPA 2, launched May 2013, was built for the inter- and environmental technology.
national marketplace, with bilingual officers and crew on
board.
Hapag-Lloyd Kreuzfahrten GmbH, Ballindamm 25, 20095 Hamburg, Germany
MS EUROPA 2 – Freedom That Takes You Places
In the past, luxury was not casual and casual was not luxury. The EUROPA 2 is different. Enjoy smart casual travel and a discerning
lifestyle in a modern, relaxed atmosphere – with no formal attire, fixed mealtimes or traditional seating plans in the restaurants on
board the best cruise ship in the world*. With a maximum of 500 guests, the EUROPA 2 combines the comfort of an exclusive
resort with the flexibility of a yacht that can also visit small harbours and places off the beaten tracks. Great route diversity
opens up whole new opportunities to discover unforgettable destinations.
* Acc. to Berlitz Cruise Guide 2018.
RELAXATION & FITNESS PLENTY OF SPACE ART ON BOARD
The spa and fitness area of the EUROPA 2 Guests on board enjoy the highest level A stroll through the luminous corridors of
is 1,000 m2 (10,764 ft2) in size and of personal space – and an exceptionally the EUROPA 2 is as inspiring as a day in a
has plenty of space for a modern fitness luxurious ratio of crew to passengers. The museum of modern art. Over 890 original
studio, saunas and even professional daybeds on deck are a particularly good paintings and exhibits, as well as photo-
cosmetic treatments and massages. place to relax. graphs and sculptures accompany the
More importantly, it has the luxury of ship and its guests around the world.
plenty of space where you can breathe
deeply and let go.
HAUTE CUISINE SUITES ENTERTAINMENT
With an eye for detail, the EUROPA 2 Choose between eight different types of When the curtain rises, an unforgettable
chefs are constantly opening up new suites from 35 to 114 m2 (376 to 1,227 ft2), evening begins. Great acrobatics, laser
culinary horizons. Enjoy modern creations all of which lead out onto a spacious shows, comedy, fascinating talks, presen-
or timeless classics with flexible mealtimes veranda. The modern interior design and tations or moving music from classic to
and no fixed seating plans in our seven high-quality designer furniture come as pop. Be enthralled by the top-class artists
gourmet restaurants – all included in the standard – as does the bottle of champagne and entertainers on board the EUROPA 2.
cruise price. that welcomes you to your suite.
EUROPA 2 – UNIQUE SELLING POINTS:
• Named the best cruise ship in the world by the renowned • 1 ,000 m² (10,764 ft²) spa and fitness area with an ocean view
Berlitz Cruise Guide 2018 •S
even gourmet restaurants – at no extra cost
• Suites at least 35 m² (376 ft²) in size – all with a veranda
Technical data
Built: 2013 Passenger decks: 7
Gross tonnage (GT): 42,830 Passenger capacity: 516
Shipyard: STX Europe, St. Nazaire, France Crew: > 370
Length: 225.38 m (739.44 ft) Suites: in total 251
Beam: 26.70 m (87.60 ft) On-board languages: German and English
Draught: 6.30 m (20.67 ft) Zodiacs (motorised inflatable rubber boats): 12
Total power: 24,000 kW Tenders (150 seats): 4
Speed: 21 knots Hospital: yes
Stabilisers: Blohm + Voss, 2× 14 m2 (2x 151 ft2) wing area
Included in the cruise price
IN THE SUITE RELAXATION & FITNESS FAMILIES
• Champagne to welcome you • OCEAN SPA and fitness area covering an •C
omprehensive programme of games
• Mini bar, refilled on a daily basis area of 1,000 m2 (10,764 ft2) and sports as well as arts and crafts for
• Nespresso machine •E
xtensive range of fitness classes from children from 4 years of age and for teens
• 24-hour suite service aquafit to zumba • Baby welcome package for parents with
• Butler service in the Penthouse, • Four
saunas and state-of-the-art babies and small children up to 3 years
Grand Penthouse and Owner Suites training equipment of age
• Free use of Internet for one our per • Children up to and including 11 years
ENTERTAINMENT
guest per day of age travel free in the suite of their
• Different entertainment programme
• Guest portal on your TV with a range of parents or other fully paying guardians
every day
films and music using your television or
• Exclusive shows and concerts – from SEE MORE, EXPERIENCE MORE
tablet, portable telephones
classical music to pop • Zodiac rides (depending on the route and
• Personal EUROPA 2 e-mail account
• Readings and comedy shows featuring weather conditions) and landings or rides
RESTAURANTS renowned artists, actors, authors and in the ship`s Zodiacs or tenders
• Seven gourmet restaurants at no extra entertainers • Background knowledge from well-known
cost and with flexible mealtimes and no • 3D cinema, DJ and party on the lecturers
fixed seating plans Pool Deck • Detailed country information, document
• Breakfast, lunch, dinner pouch, luggage tags and map material
ART & LITERATURE
• Tea and coffee specialities • Available for free hire: bicycles (sub-
•O
ver 890 original artworks – including
ject to official approval) and snorkelling
GRATUITIES pieces by Damien Hirst and Gerhard
equipment
• Gratuities are not mandatory on board. Richter
Acknowledgement of particularly •W
ell-stocked on-board library FOR ALL CASES
good service is at the discretion of • Travel cancellation insurance
each guest
On-board beverage credit
For our international guests, we offer an on-board beverage •2
– 6 nights = € 100 per person beverage credit
credit on all EUROPA 2 cruises, depending on the length • 7 – 9 nights = € 150 per person beverage credit
of the voyage: • 10 + nights = € 200 per person beverage credit
Additional services*
• Shore activities and expert • Private personal SPA • Babysitter
service in the evening
excursions/ bike tours • Hairdresser • Beverages
in the restaurants
• Travel concierge service • Individual training with a personal trainer • Private wine tasting
• EUROPA 2 Culinary School • Personal training on the golf simulator
• Beauty & SPA treatments • Childcare
Discounts
EARLY BOOKING DISCOUNT combine two or more cruises: with cruises DISCOUNTS FOR CHILDREN
It pays to make arrangements ahead of on the EUROPA 2, you have the option of Children up to and including 11 years of
time. Those who make their minds up combining as many cruises as you like. age travel for free, children aged from 12
quickly can save 5 % on the cruise-only to 15 pay € 80(US$ 100/£ 70) per night
ON-BOARD BOOKING DISCOUNT
price. (when staying in the same suite [with an
Book your next cruise on board while you
extra bed] as one or two fully-paying
COMBINATION DISCOUNT are still on your current cruise and benefit
adults). The age of the child on the date of
Attractive discounts await those who are from a 3 % on-board booking discount off
departure is decisive.
planning a longer time afloat and who the cruise-only price.
Special travel formats
SETTING A COURSE FOR
ENTERTAINMENT THAT THE PERFECT SETTING FOR ART THE GOLF COURSE
HITS THE RIGHT NOTE Set sail and discover the world of art – Teeing off with an ocean view: travel
Exclusive encounters with outstanding art2sea welcomes prominent artists, to the most beautiful places on earth
musicians: the UNPLUGGED cruises fea- gallerists, art experts and curators from while enjoying a dream-come-true
ture top-notch star performances, with great museums. In cooperation with the golfing holiday. Always on board: our
the concerts in the EUROPA 2’s theatre magazine WELTKUNST and editor-in-chief PGA professionals, who will help you
lending the shows an intimate ambience. Dr Lisa Zeitz, we provide fascinating in- achieve the perfect swing.
sights into the international art business.
FASCINATING CONVERSATIONS FOR FANTASTIC HOLIDAYS
Sabine Christiansen, a German journalist, A JOURNEY TO FIND YOUR Family cruises are specially tailored to
brings top-level guests on board for exci- INNER BALANCE the requirements of children and their
ting discussions about the latest topics Experience innovative training and relaxa- parents. As you’d expect, they include
and current events. Her guests include tion in perfect harmony: the IN2BALANCE a special programme on land and on
Nobel Prize laureates, international politi- programme is like a soothing balm for board, and are scheduled to coincide
cians, high-ranking experts and other body and soul. It combines relaxation with school holidays.
major public figures. Whether you attend techniques from the Far East, yoga, burn-
a lecture, panel discussion or round-table out prevention exercises, t’ai chi, shiatsu,
discussion, a talk2christiansen event is nutritional advice and interval training to
sure to be a highlight of your cruise. create a restorative, holistic course. Let
our team of experts help you regain your
balance.
Cruise routes 2019/2020 (general regions)
FOR DETAILED INFORMATION VISIT WWW.HL-CRUISES.COM/SHIPS/MS-EUROPA-2/CRUISES
• January – April 2019: Oceania •O
ctober – November 2019: • J anuary – March 2020: South America
• April – June 2019: Asia Atlantic Islands •M
arch – April 2020: Mediterranean
• June – August 2019: Mediterranean •N
ovember 2019 – January 2020:
• August – October 2019: Caribbean
Western & Northern Europe
* Will be charged individually.
HANSEATIC inspiration – The new expedition class
With the new expedition ship HANSEATIC inspiration, which will be launched in October 2019, we are setting new standards in
expedition cruises. Open up breathtaking worlds of experience to your customers – on the cruise of a lifetime that brings adventure
and comfort together in perfect harmony.
MARINA OCEAN ACADEMY GLASS BALCONIES
SPA AREA
POOL AREA/BAR
OBSERVATION DECK
AND LOUNGE
FITNESS AREA
MAIN RESTAURANT, SPECIALITY HANSE ATRIUM BOW TOUR
RESTAURANT AND BISTRO RESTAURANT
HANSEATIC INSPIRATION – UNIQUE SELLING POINTS: •O
nly outside cabins and suites, majority with private balcony/
• The HANSEATIC inspiration is suited to both polar and tropical French balcony
waters • Two extendible glass-floored balconies on the Sun Deck
• Maximum passenger capacity: 230 guests (199 on Antarctic cruises) •C
utting-edge equipment and environmental technology
MARINA OCEAN ACADEMY CABINS/SUITES
• Marina at the stern of the ship •K
nowledge lab on board: interactive • Choose between 4 cabin and 2 suite
• Starting point for the 17 on-board media wall and an interactive poster types from 21 m² (226 ft²) to 71 m²
Zodiacs display the latest background informa- (764 ft²), most of them lead to a private
• Comfortable base for a variety of tion to the cruise, always available (French) balcony or veranda
warmwater sports (kayaking, stand-up •O
wn studies and research possible • Unique desing, inspired by nature:
paddling) curved lines, natural colours and
premium materials
HANSE ATRIUM GLASS BALCONIES BOW TOUR
•M
ulitfunctional lounge with state-of- •S
pecial highlight: extendible glass • Experience natural wonders from
the-art presentation technology balconies on the Sun Deck up-close
•G
o even deeper: during expert presen •E
xperience the feeling of hovering • The best views and an indescribable
tations and thrilling film evenings above the water surface sense of being at the heart of the
•P
recaps and recaps of the shore •G
etting up-close to nature action
activities
HANSEATIC inspiration: international all year round!
Presentations and service announcements on all expeditions of this ship are provided in English for our international guests.
Excursions with experts will of course be conducted in two languages.
Technical data
Built: October 2019 Highest ice class for passenger ships: PC 6
Category: 5-star service* Passenger decks:7
Gross tonnage (GT): 15,650 Passenger capacity: 230; 199 for Antarctic cruises and
Shipyard: Vard Group AS, Norway cruises around Spitsbergen
Length: 138 m (452 ft) Crew: approx. 175
Beam: 22 m (72 ft) On-board languages:German/English
Draught: 5.6 m (18 ft) Zodiacs (robust motorised inflatable rubber boats): 17
Total power: 4x 2,800 kW Tenders:2
Speed: 16 knots Hospital:yes
Stabilisers: yes
Included in the cruise price
IN THE CABIN/SUITE BARS • HanseAtrium with state-of-the-art
• Champagne to welcome you •6
30 m² (6,781 ft²) pool area with bar presentation technology
• Free mini bar, restocked daily (cabins: with (can be enjoyed whatever the weather • Experienced experts from various dis-
a selection of soft drinks; suites: additional thanks to its flexible canopy) ciplines accompany every cruise, give
selection of spirits) • The Observation Lounge with bar brings presentations and multimedia lectures,
• Binoculars in the cabin the excitement indoors with its 180- provide well-informed answers to ques-
• Nordic walking poles degree panoramic view tions about the cruising area and take
• Coffee machine • The HanseAtrium bar is the perfect part in the Zodiac landings/rides
• 24-hour cabin service place for a relaxing evening chat
SEE MORE, EXPERIENCE MORE
• Butler service in the Junior and Grand
SPA AND FITNESS • Expedition equipment for loan on board:
Suites
• Light-filled spa complex covering 215 m² parkas, rubber boots, snorkelling equip-
• Flat screen television with information
(2,314 ft²), plus 25 m² (269 ft²) of out- ment
and entertainment programme, personal
door space with a view of the open sea • Port information including maps and
e-mail account and Internet access via
• 1 00 m² (1,076 ft²) fitness area with tips for going ashore, updated daily
Wi-Fi (e-mails free of charge, Internet
state-of-the-art fitness equipment for •E
xplore nature from a unique perspective
subject to a charge)
stamina and strength training and an in the Zodiacs (subject to routes and
RESTAURANTS incomparable ocean view weather conditions)
•O
ur three spacious restaurants pamper • Comprehensive programme of courses
our guests with a wide selection of cuisine * A classification from the Berlitz Cruise Guide is
EDUTAINMENT not currently available as this will be given
and free choice of around 400 seats and
•C
utting-edge technology for presenta- once the ships are completed. We believe that
flexible opening hours the comfort standard is equivalent to that of
tions, precaps and recaps
•M
ain restaurant, speciality restaurant, our MS HANSEATIC expedition cruise ship,
•E
xtensive library and interactive which was awarded the distinction of 5 stars
Bistro Restaurant (indoor and outdoor)
Ocean Academy for your own research by the Berlitz Cruise Guide 2018.
Additional services*
• Range of shore excursions
• Hairdresser
• Spa treatments
• Beverages in the restaurants
• Use of the Internet
Discounts
E ARLY BOOKING DISCOUNT ON-BOARD BOOKING DISCOUNT explorers“ (INS2014), children aged 12 to
It pays to make arrangements ahead Book your next cruise on board while you 17 pay € 150 [US$ 180/£ 130] per night – this
of time. Those who make their minds up are still on your current cruise and benefit included a special on-board programme
quickly can save 5 % on the cruise-only from a 3 % on-board booking discount (www.hl-cruises.com/young-explorers).
price up to the date specified in the off the cruise-only price. The age of the child on the date of depar-
price tables. ture is decisive.
DISCOUNTS FOR CHILDREN
COMBINATION DISCOUNT Children up to and including 11 years of
We will apply the combination discount if age travel for free, children aged from
you choose to combine selected consecu- 12 to 15 pay € 80 (US$ 100/£ 70) per
tive cruises. Please note that no combina- night (when staying in the same suite
tion discount is applied to Category 0. [with an extra bed] as one or two fully-
paying adults). On ”voyages for young
Cruise routes 2019/2020 (general regions)
FOR DETAILED INFORMATION VISIT WWW.HL-CRUISES.COM/SHIPS/EXPEDITIONS/CRUISES
• October – November 2019: Northern • March – April 2020: Amazon • July – September 2020: Arctic
and Western Europe and Cape Verde • April – May 2020: Caribbean • September 2020: North Sea
• November – December 2019: • May – June 2020: East coast of North
South and Central America America
• December 2019 – March 2020: • June – July 2020: Great Lakes
Antarctica • July 2020: East coast of North America
• March 2020: Brazil and West coast of Greenland
On-board beverage credit
For our international guests, we offer an on-board beverage • 2 – 6 nights = € 100 per person beverage credit
credit on all HANSEATIC inspiration cruises, depending on the •7
– 9 nights = € 150 per person beverage credit
length of the voyage: • 10
+ nights = € 200 per person beverage credit
* Will be charged individually.
TIMEISPRECIOUSYour Hapag-Lloyd Cruises partner portal
For some it’s a villa by the beach, for others it’s a stroll in the park.
But we all know that having time is the true luxury.
Which is why we have developed the unique TIME IS PRECIOUS online
partner portal to offer you time-saving and understandable sales
support: www.time-is-precious.com
In our partner portal you will find all information you need to know
about our fleet, exclusive marketing materials and special news.
To receive regular updates on our products and offers, register at
and sign up for our newsletter.
Important: To receive our monthly e-newsletter, please tick the
newsletter box in your profile, section “ME”. Should you not have
an agency number, please use 222222 to register.
Be inspired at www.hl-cruises.com and www.facebook.com/hlcruises. Book now: on our website or by phone +49 40 30703070,
Hapag-Lloyd Kreuzfahrten GmbH, Ballindamm 25, 20095 Hamburg, Germany, via e-mail service@hl-cruises.com, and at your travel agency.
Free phone: Belgium 0800 79421 · Netherlands 08000 220459 · United Kingdom 08000 513829 · USA 877 4457447 or 800 3342724
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