Welcome to Iberia - Grupo Iberia

Welcome to Iberia

Main figures

Flying since   3 Businesses                             Destinations

1927           3        Airlines
                        Maintenance
                        Airport services                113
   Staff*      Part of                                  Fleet

   16,000                                               143
                  *Totales de Iberia + Iberia Express

Our team

A global network*

                                                         EUROPE        ASIA & ME
               USA                          SPAIN

113destinations                                               ÁFRICA

                           LATAM

                     *Iberia + Iberia Express + Air Nostrum

Leader between                 Mexico                 Havana

Europe y Latam
                                                                     Santo Domingo

                          Guatemala                 Managua
                              San Salvador            Panamá
                                                                         Caracas
                         San José de Costa Rica          Bogotá

                                              Quito

   18
                                        Guayaquil

          destinations                            Lima
                                                                                      Sao Paulo   Río de Janeiro

    +87   codeshare

                                             Santiago de Chile

                                                                  Buenos Aires
                                                                                   Montevideo

Next generation aircraft
                                                                            A321XLR
                                                                            2023
                                           A320neo                          8 new
                                           2018 - 2021
                                           20 new

      A350-900
      2018 - 2023
       20 new

        Iberia + Iberia Express + Air Nostrum: 143 aircraft, 30 wide body

T4: Our hub:
an efficient airport

   Awarded by Skytrax for its
   design and functionality

   •   Check-in in 30”
   •   Mobile boarding
   •   Fast track for Premium
       passengers

   Premium Lounges offering a
   wide range of services and
   gastronomy choices

   VIP Parking

   Limousine Service

The pandemic and
restrictions have created
an exceptional situation
in which flexibility has
been the key point to
adapt to the current
context

, as   Challenge: restore our client’s
               confidence
        We have been pioneers applying
         health and safety measures in
         every step of the customer
         journey

        We have increased            and
         reinforced the cleaning protocols
         with specific products

        And adapted service on board

        The implementation of these
         new protocols earned Iberia
         a four-star rating Skytrax

Contribute to the society
  We have transport 2.5 millions
   Covid-19 vaccines in Latam
   together with IAG Cargo and British
   Airways

  And more than 500,000 from
   Brussels and Amsterdam to Canary
   and Balearic Islands, as well as and
   to Spain’s North African enclave
   Melilla

  During first months of the
   pandemic, we used our aircraft to
   bring medical supplies from China in
   more than 100 flights

  And helped more than 8,000 people
   reach their homes in more than 50
   repatriation flights from destinations
   as Australia and Filipines

Products and services

T4, our hub
a very efficient airport

Awarded by Skytrax for its design
and functionality

•   Check-in system in 30”
•   Facial recognition by mobile
    devices and smartwatches
•   Fast track for premium clients

Premium Lounges offering a wide
range of services and gastronomy
choices

VIP Parking

VIP Lounges to
rest comfortably

• Dalí, more than 2,000m2
        Wine bar.
        Renewed gastronomic
        offer made by DO & CO
        Showers
        Children’s corner
        Unlimited Wi-fi access

3 cabins on long-haul flights

Business Class         Premium Economy   Economy Class

Business class
WIFI on board

Clase Turista Premium
 Premium Economy

                        Cabina Business

Economy
Clase    Class
Turista

Our businesses

Handling

Leader in Spain

   29 airports
   170 airlines as customers
   100 million passengers per year
   360.000 flights attended
   56.7 million baggages
   7.000 staff

Maintenance

 We inspect and maintain our own
  aircrafts, engines and components

 To our fleet and more than
  100 hundred clients

 2,800 staff

 More than 800 aircraft inspections
  each year, 160 inspections and
  overhauls of engines and 25,000
  of components.

Cargo
 IAG Cargo is in charge of all air
  freight carried by IAG group airlines

 Both the Madrid cargo terminal and
  Iberia airport handling staff have
  been awarded Good Distribution
  Practices (GDP) certification for
  handling and storing medical items
  for human use.

 Iberia’s Madrid hub is now the largest
  in southern Europe for transshipping
  medicines.

 In the past 12 months, IAG Cargo
  and Iberia have transported
  thousands of tonnes of PPE, medical
  equipment, testing kits and
  medicines working in collaboration
  with its sister airlines.

Sustainability
                                                                                      Financial
                                                                                                  Profitability

Environmental
Protecting the environment                                                             Contributing to financial and
                                                                                               social development

Waste
recycling
                                                                                       Social
                                                                                    Interest groups

                                                   Children healthl
                    Reducing fuel
                    consumption
                                    Reducing CO2                      Integration
                                                                                     Social projects
                                    emissions

Innovation
 Iberia becomes first airline to go
  live with IATA Travel Pass in
  Europe-Latin America routes

 In USA flights, clients can use
  Verifly app

 And we continue with
  digitalization of customer
  journey:
     - Facial recognition
     - Virtual assistants:
     - Whatsapp
     - Voice skills in Alexa, Aura y Google
       Assistant

Further information | Comms.

 Iberia Comms. department
   Tel.: +34 91 587 72 05
       prensa@iberia.es
       www.iberia.com

      http://grupo.iberia.es