Patients Benefit When You Donate BlooD
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www.uhcwv.org
Spring 2007
Patients Benefit When You
Donate Blood daughters, relatives, co-workers, purchased all blood products from
Every day at United Hospital Center
someone needs a blood transfu- and someone you have never met. the American Red Cross, with annu-
sion. On average, seven different Transfusion plays an important role al expenditures for these products
patients will receive about 14 blood in the treatment for chemotherapy, approaching $900,000 in 2007.
components on any given day. While dialysis, and trauma patients. In
that may seem like an insignificant addition, blood transfusion may be If you are not already a blood
amount relative to the four million necessary for obstetrical cases, gen- donor, please consider becoming
components given annually in this eral surgical procedures and illnesses one. The American Red Cross holds
country, associated with each bag of such as bleeding ulcers, anemia’s and regular blood drives throughout
packed cells, plasma, platelets and cirrhosis. People age 65 and older use the community. Upcoming drives at
cryoprecipitate is a patient--a person 43 percent of all donated blood, and UHC are scheduled for April 10 (10
with a name, a person with need. the demand for blood is expected to a.m. to 4 p.m.), May 26 (9 a.m. to 2
increase as West Virginia’s popula- p.m.), May 28 (8 a.m. to 1 p.m.), June
Who needs blood tion ages. 12 (8 a.m. to 7 p.m.), July 2 (8 a.m.
at UHC? to 7 p.m.), Aug. 3 (10 a.m. to 4 p.m.),
This year alone, blood transfusions Who donates blood Sept. 4 (10 a.m. to 4 p.m.).
will be given to more than 2,500 UHC to meet this need?
patients - grandmothers, Although 60 percent of the popula- For information on other communi-
neighbors, tion is eligible to donate blood, only ty blood drives and online registra-
sons and about 5 percent actually do. How- tion, visit the American Red Cross’
ever, in UHC’s primary service area of website at www.givelife.org.
Harrison and Doddridge counties, the
number is even lower, at approxi-
mately 4 percent. As a result of low
What’s Inside...
donor rates nationally, occasionally Angels In Our
there is not enough blood on the Midst................................ 2
shelves to fill every request. Shriners Sponsor
Orthopedic Screening....... 3
Where does UHC
obtain blood? New UHC Update............ 3
Ralph Johns, Blood is a necessity that is very
MT(ASCP) Annual Report
Lead Medical limited in supply but always in Highlights....................... 4
Technologist demand. Since May 1993, UHC has
Financial Highlights....... 6
New Class Listings........... 7Angels in our midst
People’s Hospice offers more than just
care for terminally ill
Carmel Hart met an angel. That She made the
angel was Diana Simon, a patient decision to become
care volunteer with People’s Hos- a volunteer with
pice in Clarksburg. People’s Hospice
after losing her
From the moment Simon walked own mother to a
through the front door of Hart’s terminal illness.
home, she knew there was some- Simon has special
thing special about her. “She just had affinity for people,
a certain aura about her,” Hart said. especially the
elderly. “This is where God led me,” neighbor, friend or family members Above: Carmel Hart
As Hart’s husband, Ed, became ter- Simon said. who are ill,” said Mary Delavan, and Diana Simon
minally ill, she found it increasingly volunteer coordinator of People’s
difficult to care for his daily needs. “Diana made my husband’s passing Hospice. Hospice volunteers offer
That’s when she turned to People’s much easier,” Hart said. “I firmly support to the caregiver that enables
Hospice for assistance. believe that when God closes a them to go to the bank, an appoint-
door, he opens a window.” ment, or to take a nap in the next
“Caregivers need to take care of room.
themselves too,” said Linda Carte, Regardless of the extent of the
R. N., director of People’s Hospice. relationship that develops between Hospice is a medically-directed
“Our goal with hospice volunteers is hospice volunteers and families, in-home program of supportive
to give the family or caregiver peri- the role volunteers fill is vital, said services for terminally ill persons
odic and much needed time away in Carte. She noted that a patient care and their families. The hospice team
addition to the peace of mind gained volunteer’s role is unique to each focuses on relieving the patient’s
from knowing someone is with their situation and takes into account the pain and controlling the symptoms
loved one,” she continued. amount of time a volunteer is will- of the illness so the patient can
ing to contribute to hospice as well spend his or her remaining months
“At times the hospice patient and as his or her strengths. Volunteers with family and friends.
their family develop lasting friend- provide additional love, support
ships that go beyond the hospice and understanding to the patient by People’s Hospice services Harrison,
experience.” taking the time to read to them, tell Marion, Doddridge, Taylor, Lewis,
stories or play card games. Upshur, Barbour and Wetzel counties
That’s how Simon and Hart became and is always seeking volunteers in a
so close. It’s not unusual for Hart Those without an understanding of variety of areas such as patient care,
and her sister to join Simon’s family what hospice volunteering involves office assistance, clergy, and fundrais-
on a Monday evening for a special might say, “I could never do ‘that’ ing. Training is free and includes the
family dinner. In addition, Simon kind of work; it’s too sad.” But necessary information needed to feel
and Hart speak by phone regularly, Simon disagrees. “Yes, it is sad to comfortable in the area of volunteer-
and Simon visits her when she can. lose a patient, but you gain so much ism. Not to mention volunteers are in
more,” she added. “I need them as complete control of their schedules.
Simon, who works full-time in hu- much as they need me.”
man resources at United Hospital To become a volunteer or for more
Center, has been volunteering with “Our [patient care] volunteers do the information, contact Mary Delavan
People’s Hospice for nearly 10 years. same things you and I would do for a at 304-624-2650.
2Shriners sponsor Orthopedic
Screening Clinic
The Central West Virginia and Lewis spina bifida, scoliosis, hand and The Saturday, May 5 clinic will be
County Shrine Clubs are sponsoring back problems, bowed legs, rickets held in the Family Medicine Center
an Orthopedic Screening Clinic May 5 and dislocated hips. on the campus of United Hospital
to identify any child who might benefit Center. To schedule an appoint-
from treatment in a Shriners Hospital. The age range for children who ment, call 624-2551, Monday
may be assisted includes newborns through Friday, 8 a.m. to 5 p.m.
Shriners Hospitals treat problems to age 18, and the medical care is
such as: club feet, cerebral palsy, provided at no charge.
New UHC update
One of the biggest changes that will In addition to staff suggestions, Although a number of positive
occur as a result of the new hospi- cancer patients and their families changes will take place as a result
tal’s design is that United Hospital provided input into the design of of the move, the key ingredients of
Center will be able to consolidate the cancer center - specifically, on UHC’s cancer program will remain
all of its outpatient cancer depart- ways to make it easier to navigate. the same. This includes state-of-
ments into one convenient location. the-art equipment and treatments,
“We have incorporated many knowledgeable staff, community
The hospital’s cancer program has recommendations into the design education and screenings, and
been nationally accredited as a of the new United Cancer Center,” cutting-edge clinical trials in
comprehensive community cancer said Linda Carte, R.N., director of association with the National
program by the American College Oncology. “We look forward to Surgical Breast and Bowel Project,
of Surgeons Commission on Cancer being able to greet our patients Southwest Oncology Group and
since 1989. and then assist them with on-site American College of Surgeons
registration and medical oncologist Oncology Group.
Services which are now located on office visits along with radiation and
multiple floors will be housed on infusion needs.” “Communication has been and will
the first floor of the new hospital continue to be integral to cancer
in an area specifically created for Carte noted that the department care at UHC,” said Carte. “Having all
United Cancer Center. The depart- will have an area for patients to the pieces of care located together
ment will have its own entrance meet with a dietician, clergy, and will enhance our ability to commu-
with adjacent parking designated social services staff. In addition, nicate quickly and benefit patients
specifically for cancer patients. other resources including a wig through more seamless and
bank and educational and support efficient services.”
services will be available.
32 0 0 6 A N N U A L R E P O R T
>>>> Last year was marked by Ground broken for new UHC system that reduces the need for
overhead paging, will contribute to
a number of highlights for
West Virginia Governor Joe Manchin patient comfort.
United Hospital Center, and III, served as the featured speaker at
we are grateful to the board the June 29 groundbreaking for United The new hospital, scheduled to open
of directors, medical staff, Hospital Center’s new 289-bed facility. in late 2009, will be located on Route
associates, and volunteers 279 just off I-79 Exit 124 in Bridgeport,
who make all of our Manchin joined more than 300 W.Va.
accomplishments possible. guests at the Bridgeport ceremony
We are committed to meeting and congratulated the community for “When it opens, the new UHC will
the health care needs of the investing in health care. “You cannot be one of the most technologically
people of our region, and grow an economy without health care advanced hospitals in the country with
are especially proud to offer and a good quality of life,” he said. innovations that integrate medical
“That’s what people look at first.” advances, diagnostic services and
progressive health care as a
information systems,” said UHC
nonprofit community provider. UHC provides health services to a 12- President Bruce Carter.
In addition to keeping county area. The 681,440 square foot
patient charges among the facility will be the first hospital of this “The hospital’s layout is designed
lowest of any West Virginia magnitude to be built in West Virginia for the convenience of outpatients,”
hospital with more than 100 in more than 20 years. he noted. “We’ve been able to group
beds, UHC provided more services for ease of patient access,
than $21.5 million in care The importance of architecture something the confines of our current
to people who cannot pay. and interior design in the healing facility prevented us from achieving.”
This represents a 138 percent process were integral factors in the
increase in uncompensated development of the new hospital’s For example, the hospital will have a
overall design. All of the patient rooms “quick test” area located adjacent to
care during the last ten years.
will be private and have dedicated the registration department which will
Other highlights from 2006 space for patient, family and staff. offer basic lab, x-ray and EKG services.
included:
It will be one of a handful of hospitals In addition, the new hospital’s design
in the country to offer the convenience will provide easier patient access
of “acuity-adaptable” rooms. This will to UHC’s state-of-the-art imaging
virtually eliminate the need to move technology, such as advanced MRI, CT,
patients from PET and ultrasound services. These
room to room as services will all be located on the first
their condition floor with convenient parking nearby.
changes.
Another added benefit will be that
Noise reducing the hospital’s nationally accredited
measures, comprehensive community cancer
including program will have its own entrance and
sound- designated parking. Cancer services,
absorbing floors which are currently located on multiple
and ceilings floors, will be housed on the first floor
and a wireless in an area specifically created for
communications United Cancer Center.UHC Recognized for Third Physicians Join UHC Staff 64-slice CT
Year in Top 100 List
Three family medicine physicians, UHC joined a handful of U.S. hospitals
United Hospital two psychiatrists and a vascular/ in January 2006 by installing
Center was endovascular surgeon joined the UHC a powerful 64-slice computed
recognized for the medical staff in 2006. tomography (CT) system.
third consecutive
year as a Top Suzanne Whitney Courtney, M.D., Pete Studies like chest exams, which used
100 hospital J. Palko III, M.D. and Julie M. Wentz, to take 20-30 minutes to perform, can
on Cleverley M.D. all graduates of United Hospital now be completed in just 20 seconds
& Associates’ Center’s Family Medicine Residency at UHC. Not only is a speedy CT scan
– Community Program, have established themselves (also called a CAT scan) less taxing on
Value Index as in area practices. patients, the new system increased
published in State of UHC’s exam capacity – which means
the Hospital Industry Dr. Courtney joined UHC’s Family more patients can be treated faster.
– 2006 Edition. Medicine Residency as a faculty
member, Dr. Palko joined the staff of “For trauma patients like auto
The Community The Myers Clinic in Philippi, and Dr. accident victims, this technology can
Value Index (CVI) Wentz joined Drs. Frank Swisher and be lifesaving by providing better,
was created to Erica Barringer at Family Medical Clinic more precise images of bones, organs
provide a unique measure of the in Jane Lew. and internal bleeding than older
value that a hospital provides to its CT systems. For patients with blood
community. The index is composed of Vascular and endovascular surgeon clots, infections, and diseases like
nine measures that assess a hospital’s Michael Gooden, M.D., specializing in cancer, early diagnosis with the new
performance in three areas: financial vascular and endovascular surgery, technology can result in faster, more
performance and plant reinvestment; has joined Drs. Saad Mossallati and effective diagnosis and treatment,”
hospital cost structure; and hospital John Adeniyi at Associated Specialists. said Parke Thrush, M.D., medical
charge structure. director of Diagnostic Services at UHC.
Psychiatrists John King, M.D. and Liza
Fundamentally, the CVI suggests Schaffner, M.D. joined the United While CT uses X-ray technology, it is
that a hospital provides value to the Summit Center staff. distinguished from other imaging tools
community when it is financially viable, like traditional X-ray and MRI by its
is appropriately reinvesting back ability to display a combination of soft
into the facility, maintains a low cost tissue (like muscles, tissue, organs and
structure, and has reasonable charges. fat), bones and blood vessels all in a
single image. Radiologists perform
Cleverley & Associates is an Ohio- CT scans to diagnose kidney, lung,
based healthcare financial strategy liver, spine, and blood diseases,
firm that reports on the financial cancer, tumors, and cysts, as well
condition of the U.S. acute care as blood clots, hemorrhages and
hospital industry. Their report is infections.
based on a survey of Medicare data
on 3,308 hospitals nationwide.
Aquilion 64 Slice CT ScannerE xp e n s e s
R e ve n u e s
Associate (employee) Salaries and Benefits 51%
Staff Physician Salaries 5%
Medicare 51% Medical Supplies and Drugs 18%
Commercial 23% All Other 15%
Self Pay 5% Insurance 1%
Other Governmental 8% Depreciation 8%
Medicaid 13% Utilities 2%
Patient Revenues Operating Expenses
F i nan c i al H i g hl i g ht s Fiscal year ending December 31, 2006 (Unaudited)
Revenues Amounts
in thousands Expenses Amounts
in thousands
We received income from inpatient services rendered Just as we care about the services our patients receive,
such as nursing care, laboratory tests, pharmaceuticals we care about the well-being of the associates who serve
and diagnostic tests $ 156,522.7 our patients. Our salaries, wages and benefits are com-
parable to those offered in the state $ 87,358.7
We received income from outpatient services rendered
from emergency department, ancillary departments and Expenses for patient needs such as professional
related health care services 157,119.9 services, medications and medical and surgical supplies
reflect a concern for quality combined with our attention
We also received income from investments, office rents, to controlling costs 36,071.1
grants and other sources 6,320.2
All other expenses include malpractice insurance,
Subtotal 319,962.8 utilities, maintenance and repairs of the building and
equipment, and information technologies 22,159.7
As part of our ongoing community commitments, we did
not receive full payment for Medicare, Medicaid, P.E.I.A., Buildings must be amortized and medical and scientific
Blue Cross and other sources (129,301.7) equipment depreciated. These are expenses we must
incur in order to continue to operate 11,888.5
In addition, we provided services to the indigent and to
those who cannot or will not pay the full cost of their care (21,582.1) Total expenses $ 157,478.0
Total net revenue When expenses were subtracted from total revenue,
Therefore, the total net revenue received by United the amount left totaled 11,601.0
Hospital Center to provide quality patient care totaled $ 169,079.0
This was used to cover some of the following expenses related to new programs and enhancement
of existing services: acquisition of property/equipment (only those items which are close to or
exceed $50,000 have been noted)
Investment and implementation of new electronic clinical laboratory
and pharmacy systems $ 2,064,000
2 0 0 6 2 0 0 5 Purchase of state-of-the-art 64-slice CT scanner 1,351,000
Investment and implementation of electronic staff scheduling and
Admissions 13,964 13,361 time/attendance system 343,000
New Ultrasound system 300,000
Observation patients 2,105 2,637 Replacement of inpatient ventilator system and electronic interface 345,000
Replacement of surgical microscopes in the Operating Department 318,000
Patient days 68,533 64,980 New washer system in Laundry 265,000
Occupancy 67% 62.2% Replacement of hospital's dictation system 200,000
Replacement of surgical video scopes in the Operating Department 186,000
Emergency department visits 45,146 43,377 Replacement of EKG system 144,000
Upgrade of technology used to provide radiation oncology 133,000
Deliveries 943 911 Replacement of critical care beds in Intensive Care Unit 128,000
Surgeries 14,455 14,138 Replacement of ophthalmology surgery system in the Operating Department 124,000
Replacement of x-ray unit 117,000
Lab procedures 626,587 584,787 Replacement of surgical laser in Operating Department 113,000
Replacement of a coagulation analyzer in the Laboratory 66,000
Diagnostic imaging procedures 157,031 151,789 Information Technology (IT) - PCs, servers, printers, software and network
replacement and upgrades 1,417,000
Physical therapy treatments 93,990 92,800 Other Operating Department instrumentation and equipment 379,000
Radiation oncology treatments 17,170 13,789 Support provided to United Physicians Care (UHC rural health network) 545,000
All other acquisitions of property and equipment 774,000
Cardiac caths and angioplasty 1,111 1,257 Total $ 9,312,000Maternal Child Care Services
New Class Listings
Pre-registration is required for all p.m. with lunch on your own. Fee: VBAC – Vaginal Birth After
Maternal Child Care classes. For $25. Cesarean
more information or to register, call Some women who have had cesar-
Kay Gorgonio, R.N. at 624-2305 or Sibling Tour and Explore ean sections with previous births
624-2586. Big brothers and sisters get a preview may be candidates for a vaginal birth
of what is to come with the birth of in subsequent pregnancies. Call for
Childbirth Classes their new baby. For ages 3-6 only. more information or to register.
Mom and coach learn and practice When: April 10, May 17, June 19, July
techniques for the coming birth 26, Aug. 28. Time: 7-8 p.m. Where: 5 Newborn Care
experience. When: Tuesdays or South Patient Education Room, UHC. During this class, new moms can
Thursdays for five sessions. New learn basic infant care before they
classes start April 12, May 15, June Breast Feeding Education deliver. Topics include infant bath-
21, July 24. Time: 7-9 p.m. Where: As a result of shorter hospital stays, ing, cord care, circumcision care, car
UHC. Fee: $25 UHC offers mothers interested in safety seat information, immuniza-
breast feeding the opportunity to tion information and more. When:
Mini-childbirth Class attend a breast feeding education Tuesdays and Thursdays. Time: 10
This single Saturday “crash course” class prior to delivery. There is a.m. Where: 5 South, UHC. Call to
is for those busy moms-to-be who no charge for this one-hour class. register.
are unable to attend our six-session When: Tuesdays and Thursdays.
programs. When: Saturdays, April Time: 10 a.m. Where: 5 South, UHC.
14, June 2, Aug. 4. Time: 9 a.m. - 4 Call to register.
Health Connection Services Cancer Resources
Eligibility requirements include:
Pre-registration required for all Look Good…Feel Better
Health Connection classes. For diagnosis of heart disease, angina Unique American Cancer Society
(chest pain), experienced a heart
more information or to register, call program offered to help women
624-2935 attack or heart procedure such as undergoing cancer treatment learn
bypass or angioplasty. Risk factors to cope with some of the side effects.
Asthma Education/ Consultation include: diabetes, high blood pres- Includes help with makeup, hair, wigs
Customized asthma education sure, high cholesterol and triglyc- and turbans. Upcoming sessions will
offered based on patient’s age, eride levels, strong family history, be offered June 4, Aug. 6, Oct. 8, and
needs and severity of disease. obesity. Dec. 3. Classes are held at UHC free of
charge; however, advanced registra-
Diabetes Education Ornish Advantage tion is required. For more information
Regularly scheduled three-week, 12-hour program to assist those or to register call 624-2369, Monday
nine-hour programs offering the with high risk for developing heart through Friday, 8 a.m. to 4 p.m.
latest information on how to gain disease, diabetes, cancer. Also
better control of diabetes and for patients who meet the Ornish
reduce the incidence of complica- Reversal criteria and do not have Routine Health
tions. Precertification or physician appropriate insurance, cannot fol- Analysis
referral required. low a vegetarian meal plan or have Chemistry Profile including choles-
time constraints. terol, triglyceride and HDL. Complete
Dr. Dean Ornish Program for Blood Count including 21 different
Reversing Heart Disease Lean for Life tests. (Participants should fast 12
Addresses key risk factors for Weight Management hours prior to test.) Cost: $35. Other
coronary artery disease through Programs available for both tests offered include PSA, $25 and
program consisting of moderate children and adults who want to Thyroid, $35. Available monthly on
aerobic exercise, stress manage- lose weight and reduce the risks designated Saturdays in the Outpa-
ment, a low-fat/vegetarian nutri- of preventable diseases through tient Lab on the first floor at UHC.
tion plan, and group support. lifestyle change. Participants must schedule an
appointment by calling 624-2204.Summit Center Serves 2,000 process; inpatient services at United through UHF helps to assure high-
Regional Residents Hospital Center; crisis stabilization quality hospital care for patients by
services at Clarksburg’s Rosebud Plaza providing the very latest equipment
As one of West Virginia’s 13 for the treatment of mental illness; and new treatment methods at the
comprehensive community mental and crisis stabilization services at hospital. The Foundation uses any gift
health centers, United Summit Center the John D. Good Recovery Center not otherwise conditioned or limited
provides quality behavioral health in Terra Alta for the treatment of by the donor to meet UHC’s needs in
services to area residents suffering addictive disorders. Center associates one or more of the following areas:
from mental illness, mental retardation also provide intensive addiction building, property, equipment and/or
and addiction. outpatient programs three evenings education.
and three days per week in Clarksburg
Contracting with the State Department and assertive community treatment A 12-member volunteer board of
of Human Resources through its services for persons suffering from directors comprised of interested area
Office of Behavioral Health Services, severe and persistent mental illness. citizens oversees Foundation activities.
the Summit Center’s 500 associates The Summit Center’s mobile crisis Two of the organization’s more
actively serve 2,000 residents of services operate 24 hours per day, prominent projects are Camp Catch
Harrison, Doddridge, Lewis, Gilmer, seven days per week. Your Breath, a statewide camp for
Braxton, Marion, Taylor and Preston children with severe asthma, and the
counties. In addition to providing People’s Hospice Memorial Garden, This issue of HouseCall
care at the center’s various regional an endeavor whose proceeds benefit is your quarterly home
visit from United Hospital
locations, center associates also United Health Foundation patients facing end-of-life issues.
Center.
provide services in clients’ homes Supports UHC Mission
Comments may be
and in their communities, including Other opportunities for giving to the directed to:
individual, family and group therapy A not-for-profit corporation, the United United Health Foundation include wills Public Relations
for adults and children. and bequests; deferred gifts; special United Hospital Center
Health Foundation (UHF) invests,
P.O. Box 1680
manages and administers funds and occasion and single purpose gifts; and Clarksburg, WV
Summit Center associates are able other property given or bequeathed to annual and memorial gifts. 26302-1680
to respond effectively to psychiatric further the mission of United Hospital Telephone (304) 624-2912
crises by utilizing the center’s strong Center (UHC). Contributions to the United Health Or Visit Our Website:
www.uhcwv.org
continuum of care. Resources at their Foundation are deductible for income
disposal to meet emergent client Because UHC has many needs that tax purposes. Member, West Virginia
needs include the State Hospital can only be met by funding from the United Health System
through the State mental hygiene Foundation, community support
United Hospital Center Non-Profit Org.
P.O. Box 1680 U.S. Postage
Clarksburg, WV 26302-1680 PAID
www.uhcwv.org Permit #117
Clarksburg, WV
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