Who's the best in Alaska? - January 20, 2020
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Week of January 20, 2020
ADVERTISEMENT
Who’s the best
in Alaska?
Catch the Great Alaska Debate as the
presidents of Princess Cruises® and
Holland America Line® – Jan Swartz
and Orlando Ashford – square off.
Visit GoAlaska2020.com to watch!
PUBLICATIONS MAIL AGREEMENT NO. 40063078.
0120PG01.indd 1 1/17/2020 9:06:24 AM
More Glacier Bay. • Holland America Line® and Princess Cruises® enhance the Alaska
experience with balconies, open deck space, and park rangers and
More Denali.
naturalists on board.
• Both cruise lines offer a seamless Alaska experience with owned
More Experience.
and operated lodges, trains and motorcoaches.
• With more than 125 years of collective experience, you can trust us
to give your clients their dream Alaska vacation.
More Alaska. • Most itineraries include Glacier Bay National Park* for optimal
glacier viewing.
• Departures from Los Angeles, San Francisco, Seattle, Vancouver and
more with multiple weekend and weekday options let your clients
conveniently travel to Alaska with ease.
© 2020 Princess Cruises Ltd. Ships of Bermudan and British registry; *Holland America Line and Princess Cruises are authorized concessioners of Glacier Bay National Park.
© 2020 Holland America Line N.V. Ships registry: The Netherlands
For Alaska sales tools, visit GoAlaska2020.com
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Week of January 20, 2020
Agencies
moving from
commodity
to value
selling
“
T MIKE DUNBAR
he world of airline retailing is changing, and the
transformation the industry is going through in distri-
bution and finance is being impacted by broader long-
provide personalized offers that meett
their needs and to differentiate their
products, while making the ful-
fillment and payment of orders
as simple and seamless as
This is excellent news as
the airlines are being open
about their commitment to
term global trends. possible.”
And, according to Yanik Hoyles, IATA’s director of He told reporters, “In order
NDC and, as a result, other value chain
industry distribution programs, as far as the travel agency to pave the way to critical players – technology providers, GDSs,
sector is concerned, it’s going to be a case of “if you mass, IATA has set up the NDC
engage me to sell your product, you have to include me.” Leaderboard of airlines comprising
travel agents and buyers – see the
Hoyles told a Geneva press briefing that the picture 21 carriers (including Air Canada), opportunity to embark on this
is already changing, citing UK online agency ClickTravel which account for 30% of total IATA
which is moving from commodity to value retailing and passengers and who collectively aspire
journey and to also invest in
India start-up Airlines Technology, which has built an to have at least 20% of their indirect trans- the future.
interface displaying rich content; allowing the customer actions via travel agents coming from
to make the buying decision on the basis of what he or their NDC Application Program Interface not just about the Leaderboard airlines.
she values other than just fare and time. (API) by the end of 2020.” To achieve the 20% critical mass, they
will have to break down the major barriers
Control and transparency Embarking on the journey to adoption; sort out the technology and
He also pointed to United Airlines which has joined forces And he declared, “This is excellent news agree new commercial terms with their
with start-up business travel agent TripActions out to as the airlines are being open about their partners, as new value will be coming
display the first corporate bundles offering greater control commitment to NDC and, as a result, other through the chain.”
and transparency. value chain players – technology providers, “As a consequence,” he added, “When
Hoyles explained that IATA’s role is driven by its GDSs, travel agents and buyers – see the the ʻfollowers’ then choose to embark
New Distribution Capability (NDC) initiative, stating, opportunity to embark on this journey and on a similar journey the access to the NDC
“Successful retailing requires airlines to know and to also invest in the future.” ecosystem will be much easier, faster and
understand their customers better; to be able to Hoyles stressed, “This approach is more cost effective.”
0120PG03-04.indd 3 2020-01-16 3:41:31 PM
Quite an impact
Online
outstrips
in-store in
value in
the U.K. –
GlobalData
According to GlobalData, online travel agent market value now surpasses in-store travel agents during 2018 to 2023. OTA had a CAGR of 2.6%, while
in-store within the UK, and the findings underline the fact that in order to in-store travel agents had a CAGR of 0.8%.”
succeed within today’s travel industry, the importance of holding an online GlobalData found that OTA’s are now the most typically booked provider
platform could not be more crucial. with 39% of UK travellers using an OTA in 2019. Travellers can now generally
Global online travel agent market value is forecast to reach US$372 billion handle all aspects of the booking themselves. Pre-booking, arranging accom-
by 2023 in comparison to US$258 billion in 2018, according to GlobalData, a modation, hotels, transport, in-destination navigation and post-vacation
leading data and analytics company. reviews highlight that the 21st century traveller is not only more independent,
In the UK, 2018 marked the year when the market value of online travel but also more powerful than ever before.
agents (OTA’s) overtook in-store travel agents. Said Bonhill-Smith: “With the devastating collapse of Thomas Cook, the UK
GlobalData’s latest thematic report, “Impact of online travel,” reveals travel market experienced a mighty blow. One of the key factors that contrib-
that evolving consumer attitudes are driving the increasing power behind uted to the companies collapse looks to lack of innovation and investment in
the online travel industry. All destinations, whether identified as techno- online travel trends.”
logically advanced or still a developing economy are gradually adapting to She continued: “Hays Travel has now overtaken a large majority of their
online travel trends. in-store agencies. However, in order to be a success, the agency needs to
According to GlobalData’s travel and tourism analyst, Johanna Bonhill- ensure that continual innovation and digitization are at the core of strategies
Smith: “The UK is one of the most technologically advanced destinations, in order to engage the UK traveller market as the market value of OTA’s con-
and the growth rates for OTA market value is over double the rates for tinue to expand over in-store travel agents.”
BaxterMedia$" #axter.edia$" CdnTravelPress Baxter.FEJB$" travelpress.com BAXTERMEDIA
Edith Baxter, Editor-in-Chief ebaxter@baxter.net Earl Lince, Director of International Marketing elince@baxter.net Subscriptions:
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Vol. 52, No. 17 We acknowledge the support of
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4 • CANADIAN TRAVEL PRESS • JANUARY 20, 2020
0120PG03-04.indd 4 2020-01-16 3:41:58 PM
1
QUESTIONS
5
You recently added an A350 to your
Toronto-Addis Ababa route. What differ-
ences will your passengers notice? We are
Museum, which exhibits Ethiopian art, traditional
crafts and prehistoric fossils, including replicas of
the famous early hominid, “Lucy.” The burial place
excited about our A350 Airbus. Passengers will of the 20th-century emperor Haile Selassie is at
enjoy a little more room. There is abundant over- the copper-domed Holy Trinity Cathedral. Tourists
head storage for both our business class and in can also experience an authentic Ethiopian coffee
economy. The state-of-the-art air conditioning sys- ceremony and opportunity to taste some fantastic
tem splits the cabins into multiple zones allowing dishes throughout the city. Lalibela is a must. It’s
more flexible temperature control. The new known for its distinctive rock-cut churches dat-
entertainment systems, show high-definition video ing from the 12th and 13th centuries, and another
on all upgraded screens of up to 12 inches, even in historic city called Aksum is in northern Ethiopia.
economy. There is more legroom as the design and It’s known for its tall, carved obelisks, relics of the
structure of the seat with the power cables accom- ancient Kingdom of Aksum. Most are in the northern
modated underneath the floor. Of course, having Stelae Park, including a huge fallen pillar, now in
WiFi on board gives additional access to all our pieces; Centuries-old St. Mary of Zion is a Christian
passengers flying with us. So many great features! church and pilgrimage site believed to have housed
the biblical Ark of the Covenant. The neighbouring
2
Ethiopian Airlines hopes to add Montreal Chapel of the Tablet is said to contain the Ark today.
to its network and go daily from Toronto. An excellent recommendation is witnessing one of
Samson When might we see that happen? We are the many festivals that are an integral part of the
Arega working on our Montreal route. It is an excellent traditional culture. For example, the Timkat Festival
opportunity for Ethiopian Airlines, as we have in the historic city of Gonder, famous and known for
COUNTRY MANAGER
CANADA seen such positive feedback and interest from its 44 Adbarat (churches and monasteries) and its
ETHIOPIAN AIRLINES Canadians. Increasing our flights five times a week alluring royal castles. There is so much to explore in
out of Toronto over the past couple of years has Ethiopia. Endemic wildlife can be seen in the moun-
been incredible. We knew that it would only be a tain and wilderness areas, and one of the enormous
matter of time before we would offer other destina- diversity of tribes can be found in her south Omo
“
tions from Canada. Valley region. Simien Mountains are known as the
Canada is an essential market for us, and with its large African
diaspora throughout Canada, we know this will continue to grow.
3
What advantages does being the only sub- “rooftop of Africa.” This dramatic mountain scenery
Saharan carrier directly linking Canada and provides habitat for numerous endemic species,
Africa bring? Canada is an essential market including the Gelada baboon and Ethiopian fox.
for us, and with its large African diaspora, we know Moreover our passengers can enjoy the newly
this will continue to grow. Canadians are travel- built Ethiopian Airlines five star hotel, Ethiopian
ling to Africa for investments, trade and tourism Sky-light which could give a panoramic view of the
relations, and by providing that connection from capital city.
Canada to over 60 African destinations, we know
5
this is an advantage for passengers. We offer them What sort of presence does your car-
the connectivity within Africa and to several other rier have elsewhere in Africa and do you
international destinations. Ethiopian Airlines is the have many clients travelling beyond Addis
hub to Africa where passengers can easily plan Ababa? Ethiopian is one of the big success stor-
other points of interest for business or leisure. ies in African aviation. As part of Star Alliance, it
has given us access to more routes and sharing
4
Ethiopia is enjoying a growing tourism agreements with partner airlines. Ethiopian has
industry. Tell us about some of the coun- been honoured as the “Best Airline in Africa” for the
try’s primary attractions. The landscapes third consecutive year at the Skytrax 2019 World
are epic, the history rich and the people proud. Airlines Awards. Our customers do travel beyond
Exploring Addis Ababa, we offer compliment- Addis Ababa; we are the hub of Africa connecting
ary city tours, that include visiting the National passengers efficiently and conveniently.
JANUARY 20, 2020 • CANADIAN TRAVEL PRESS • 5
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Electronic devices
now safe from search
T R A V E L A W
at the US border
For some time now Apple has gone to great lengths to protect the privacy of individuals as
it relates to the information stored on their electronic devices. More recently it has taken
to pointing out that “Right now there is more private information on your phone than in your
home.” For those familiar with the storage capacity of a mobile phone this claim will not be a
surprise at all. What may however have been a surprise is how vulnerable we were to “sharing”
Doug Crozier
what is on those electronic devices with the officers of the United States Customs and Border
Control and Immigration and Customs Enforcement when arriving at an airport or other bor-
der crossing in the United States.
False sence of security data is not allowed under the border search exception to
the law but it should significantly decrease the number of
Tim Law Despite the existence of the fourth amendment to the US encroaching on travellers’ simple privacy.
Constitution, which protects “the right of the people to be
secure in their persons, houses, papers, and effects, against
unreasonable searches and seizures”, searches by offi- Inappropriate looks
cers from United States Customs and Border Control and
Immigration and Customs Enforcement have been increas- One of the plaintiffs in the case in Boston was a lawyer and
ing dramatically in the last few years. Searches of mobile the judge therefore considered client confidentiality, however
devices by these officers occurred more than 33,000 the ruling is not limited to only material that would be con-
times in 2018, which was almost four times more than the sidered lawyer client privileged. Looking at photographs and
searches conducted in 2015. Because the border search has confidential business information was found to have been
been considered an exception to the right against search equally inappropriate such that this ruling applies to all trav-
and seizure, initially based on “protecting this nation from ellers entering the United States. As a result, it should bring
entrants who may bring anything harmful into this country,” comfort to all travellers going there because although the
perhaps the officers were being lulled into a false sense geo-location in photographs, prescription details and search
of security as the significant increase in searches was not history in an internet browser on the device are all innocuous
being challenged. They may also have been proceeding on enough they are still revealing with respect to the location(s)
the understanding that the border search exception to the and habits of the owner. They should all now also remain
constitutional protection is also based on the idea that at private to those entering the land of the free.
an international border people have a reduced expectation
of privacy and at the same time the government’s interest in Heifetz, Crozier, Law is a Toronto law firm that has for years
preventing unwanted persons is at its highest. represented all aspects of the Canadian travel industry. The
lawyers at HCL also maintain a non-travel practice, covering
“
litigation, real estate, Wills, corporate/commercial matters,
Unconstitutional etc. To contact HCL, e-mail info@hclaw.com.
This exception to the rule against search and seizure in
the context of borders, was recently considered and ruled
on by a court in Boston. Because of that court decision
“suspicionless” searches of travellers’ electronic devices
by federal agents at US airports and other ports of entry
are unconstitutional. Going forward neither Customs and
Border Control nor Immigration and Customs Enforcement
officers can simply search an electronic device with-
Right now there is more
out demonstrating an actual suspicion with respect to a private information on
specific person before searching that person’s device(s).
That does not mean that a cursory/simple look at an elec- your phone than in
tronic device to determine whether it is owned by the per-
son carrying it, confirm that it is operational and contains your home
6 • CANADIAN TRAVEL PRESS • JANUARY 20, 2020
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BCH 10034 GEN-EVERYONE-CTP-011320_AA.indd 1 1/15/20 11:20 AM
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C R U I S E
The shape
of cruising in
2020
Medallion has been a game
changer for the cruise industry,”
Beaton said, explaining that:
“This wearable disc enables pas-
sengers to benefit from keyless
cabin access, tracking of family
S
and friends, and high-speed Internet.
In return, the company can collect
ustainability, solo cruising and wearable valuable data, while also providing a
technology are just some of the trends that streamlined way for its guests to get
Laura Beaton, research analyst, travel and around the ship and pay for services.
tourism at GlobalData, will shape the cruise The technology will be rolled out to
industry in 2020, ranging from sustainability more ships in 2020, and Carnival may
to solo cruising. look at introducing the medallion to
its other cruise brands.”
Sustainability
“Sustainability,” Beaton said: “is likely going More onshore overnights
to be a major focus for all segments of the “According to GlobalData’s Q3 2018
travel and tourism industry, and cruises will survey, 53% of 18- to 24-year-olds would rather Solo-cruising
be no exception. A large cruise ship can use spend on new experiences than new products, “Cruises are an ideal holiday type for single
up to 250 tons or 80,000 gallons of fuel per so this age group could be very lucrative should travellers because there is so much to do and
day, and mile-for-mile the carbon footprint for cruise companies choose to target them. The a lot of opportunity to meet other people.
cruises is worse than flying. Cruise compan- younger generations are also most likely to Single supplements are being wavered and
ies will need to use technologies such as want to experience the bars and clubs of the single berth cabins are increasingly common.
exhaust gas cleaning systems and advanced cities they visit, so this would give them a rea- As more people search for solo trips, cruise
wastewater treatment systems to ensure they son to go on a cruise,” she stated. companies are in a great position to show-
are as efficient as possible.” And she noted that: “Carnival Corporation, case their offerings and catch the attention of
She pointed out that: “Single-use plastics which owns P&O, has already ventured into new potential customers,” Beaton said.
are chastised all over the travel industry, and, late and overnight stays at ports, with Princess And added that: “Norwegian’s single
as hotels increasingly switch to more sustain- Cruises’ ‘More Ashore’ program. Evening stays studio cabins each feature contemporary
able alternatives, cruises will be expected to are available in multiple places across the designs and are all clustered together, so
follow suit. Royal Caribbean has a dedicated Caribbean, California and Hawaii with overnight that solo travelers can easily meet. They can
plastics team that works to reduce plastic stays in Cabo San Lucas in Mexico proving even make use of the studio bar, exclusive to
both on board and in the supply chain. From popular. One of Carnival’s largest competi- these solo travellers. Fred Olsen is another
Jan. 1, 2020, Norwegian has reported that tors, Royal Caribbean, is also already offering player actively focused on solo travellers –
single-use plastics will no longer be used.” overnight stays. Its brand Azamara has already the ship’s staff ensures there are enough
introduced AzAmazing nights, and its Celebrity dance partners and bridge players, and sin-
Wearable technology brand has ‘Evenings Around the World’ offering gles are seated next to each other for meals.”
“Carnival-owned Princess Cruises’ Ocean an array of options for night owls.” Go to www.globaldata.com for more.
8 • CANADIAN TRAVEL PRESS • JANUARY 20, 2020
0120PG08.indd 8 2020-01-16 2:18:19 PM
ADVERTISING FEATURE
ONE GREAT LAND, TWO GREAT
WAYS TO SEE IT ALL ®
Sail with the best in Alaska – Holland America Line
®
and Princess Cruises
laska is magnificent in every sense of the
A word. Its beauty is so vast, it’s hard to know
where to begin when choosing a cruise
line, but deciding to sail there with either Princess
Cruises or Holland America Line, the best cruise
lines in Alaska, is a great place to start.
EXPERIENCE MAKES A DIFFERENCE
Both Holland America Line and Princess have
been hailed as the Best Cruise Line in Alaska
by publications such as Travel Weekly, Cruise
Critic, Porthole Magazine, AFAR Magazine and
U.S. News & World Report.
The two cruise lines also boast 125 years
of collective experience exploring Alaska. Hol-
land America Line has been showing travelers
Alaska since before it was a state, and Princess
has sailed there since 1969. By building strong
relationships with Alaska’s local communities and
partnering with them to develop award-winning
vacations options, these cruise lines bring the
Great Land into focus like no other brand can.
MORE ITINERARIES, PORTS & GLACIER BAY
NATIONAL PARK Holland America Line and Princess Cruises are authorized concessioners of Glacier Bay National Park.
Both cruise lines offer a wide variety of itineraries
that visit iconic ports and hidden gems. Popular places like Juneau, Skag- capped ranges and opportunities to spot wildlife. World-class
way and Ketchikan are steeped in gold rush history as well as native culture dining, legendary entertainment and exclusive onboard programs
and world-famous wildlife. ensure days at sea are just as enjoyable as days on land.
And of course, every cruise includes glaciers. The two cruise lines provide
more opportunities to see Glacier Bay National Park as authorized conces- GO LOCAL IN ALASKA
sioners of the 3.3-million-acre UNESCO site. These two cruise lines bring Alaska culture and history alive on board
There are also a range of departure ports, such as Los Angeles, San Fran- through special programs. The secret to their success? Teaming up with
cisco, Vancouver, B.C., Seattle and more, plus weekend and weekday op- the National Parks Service and more than 1,200 Alaska experts and
tions making it even more convenient for intrepid explorers to venture north. locals, who know the Last Frontier best.
Princess Cruises’ award-winning North to Alaska program invites
THE BEST OF LAND AND SEA Alaskans on ships to share personal stories, such as Iditarod champion
Both Holland America Line and Princess offer in-depth vacation packages Libby Riddles, lumberjacks and crew from the DiscoveryTM hit show
that combine a cruise with scenic rail travel and multiple days in the heart Deadliest Catch. And in Skagway, guests can cuddle with sled dog pup-
of Alaska at their exclusive properties. pies in the Piazza. Holland America Line’s Exploration Central™ brings
Princess has five custom-built lodges located near the state’s many aboard members of the Huna Totem Tribe and bush pilots, immers-
great national parks. These include two wilderness lodges at Denali Na- ing guests in the Great Land through stunning multi-media BBC Earth
tional Park, one geared for adventure while the other is all about seeing Experiences. Both lines also showcase local cuisine, including fresh
Denali, North America’s tallest peak. Holland America Line’s McKinley seafood served on board.
Chalet Resort impresses with unobstructed views of Denali National Park
and rooms to suit every DISCOVER THE BEST ON SHORE
taste and they are also From dog sledding and glacier hiking to city tours and culinary
the only line to offer Land experiences, there are excursions for every interest. Princess
+ Sea Journeys that has established partnerships with DiscoveryTM and Animal
include Denali and the PlanetTM to create exclusive experiences, while Holland America
Yukon. Line’s partnership with FOOD & WINE® Magazine gives guests
a taste of Alaska’s unique cuisine.
SHIPS DESIGNED FOR When choosing a
ALASKA cruise line for your clients,
Ships from both fleets you can’t go wrong with
are designed to show- the best. Give them the
case the beauty of the experience of a lifetime
region. The large selec- with Holland America Line
tion of balconies and or Princess Cruises.
expansive open-decks
each ship provides Visit GoAlaska2020.com
promise panoramas of © 2020 Princess Cruises Ltd. Ships of Bermudan and British registry;
for sales tools,
forested shores snow- © 2020 Holland America Line N.V. Ships’ registry: The Netherlands videos and more.
0120PG09.indd 8 1/16/2020 10:53:53 AM
Santorini, Greece
THE MEDITERRANEAN DONE RIGHT.
Your clients will uncover the best of the Mediterranean when they sail on our award-winning ships
from three amazing departure ports. From the enchanting Greek Isles to the dazzling coastline of the
Riviera, they will unpack once and wake up to a new city nearly every day. Book them in a Balcony
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better time to sail with Europe’s Leading Cruise Line.
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Barcelona, Spain The Waterfront
0120PG10.indd 8 1/16/2020 11:16:57 AMRome, Italy The Haven by Norwegian® 0120PG11.indd 8 1/16/2020 11:17:55 AM
Celebrity bridging the gap
Luxury line set to sail with
C R U I S E first-ever all-female bridge
WHILE progress has been made, the reality is that only
2% of the world’s mariners are women. But not at
Celebrity Cruises. The line is leading the industry into a more diverse
it possible. We are fortunate to have many incredible, experienced and
beyond-qualified women who have worked tirelessly to achieve these pos-
itions. And we also celebrate the many men who continue to support them
future with its bold initiatives to #BRIDGEthegap. and help champion having more women crew onboard.”
Now, Celebrity, the brand that made headlines by hiring the first Senior vice-president of Global Marine Operations for Royal Carib-
American female cruise ship captain, Kate McCue, and again by announ- bean Crusies Ltd. Dahlgren, who has spearheaded Celebrity’s bridge
cing that 22% of its bridge teams are made up of women, is continuing diversification efforts under the leadership of Lutoff-Perlo, added: “Since
with another historic milestone – the announcement of the first-ever 2015, we have raised the percentage of qualified women on our naviga-
sailing with an entirely female bridge and officer team. tional bridges from 3% to 22%. Now, we hope this all-time industry-high
This historic sailing will take place on International Women’s Day will continue to grow; we just need more women to raise their hands for
– March 8 – aboard the brand’s newest ship, Celebrity Edge. Captain careers at sea, especially in engineering.”
McCue will be at the helm and will be accompanied by 26 other women As part of this one-of-a-kind sailing, Celebrity is curating unique spe-
to create an all-female bridge and officer leadership team, as well as cialty programming, including evening gallery exhibitions and art auctions
Celebrity’s president and CEO Lisa Lutoff-Perlo. featuring female artists, celebrating the female form; collaborating on an
“We are all passionate about closing the gender gap,” said Lutoff- exclusive design with luxury jewellery designer Reout Kallati; hosting spe-
Perlo. “Over the last few years, we have worked hard to diversify the crew cial events, such as a cinema series featuring iconic and impactful female
on board and bring more women than ever into our industry. None of directors, leads and inspirational narratives; and other dedicated onboard
this could have been possible without the leadership and shared vision programming, including Women of the World-themed trivia challenges,
of the extraordinary men and women I work with every day, led by Patrik Fearless Female Officers vs. Guests Pool Volleyball tournament, and a
Dahlgren and Brian Abel – who take this challenge to heart and have made Q&A panel with the ship’s inspiring female leadership team.
Celebrity names new Canadian
director of market sales
successfully held positions onboard his continued success. (market sales manager), Mathieu
their ships, in corporate headquar- He was born and raised in Robert (market sales manager) and
ters and ultimately in field sales. Montreal, and is excited to return Vanessa Brousseau (market sales
He came to the Celebrity to his Canadian roots. Allan is manager). Along with Keith Lane
Cruises sales team from Hotel happily married (to Taylor) and is (VP of sales North America), they
Operations (Entertainment) and a father of 2 young children (Jordy strive to be a driving force in the
brought with him an energy and and Stella). travel industry.
enthusiasm that he has continued He joins a dream team that is “Celebrity Cruises is the best
to use while working with his already creating a great buzz in kept secret in the cruise industry,
C elebrity Cruises has
named Allan Brooks as its new
team, his agents and partners.
His background in operations
gives him a 360-degree perspec-
the industry across Canada.
He will lead his team that con-
sists of Brenda Yeomans (strategic
but that secret is getting out and
people are taking notice,” Brooks
said. “Our continued success
director of market sales, Canada. tive of how the cruise industry market manager), Jennifer Barker comes from partnerships with
He will be replacing Ken Brooks who operates. And he has led large (regional marketing manager), Chad our amazing travel advisors and
will be retiring on March 31, 2020. and small teams over the course Kowalenko (market sales manager), we couldn’t do it without them.”
Allan Brooks has been with RCI for of his career and his ability to Sandra Pennington (market sales Sail on over to www.celebrity
over 20 years. During that time, he has motivate and support has led to manager), Maxine Gundermann cruises.com for more.
12 • CANADIAN TRAVEL PRESS • JANUARY 20, 2020
0120PG12.indd 12 2020-01-17 10:47:35 AMADVERTISING FEATURE
Uniworld offers impressive savings
he Uniworld Boutique River Cruise Collection is offering savings you visit, as well as unlimited fine wines and spirits. Onboard and
T of up to 30% off select 2020 voyages. Book soon to enjoy an
all-inclusive, luxury river cruise for as low as $2,099. Uniworld
is known for their fleet of one-of-a-kind floating hotels, each thought-
off, Uniworld goes above and beyond to provide exceptional experi-
ences for their guests
fully decorated with custom fabrics, unique color schemes and lush Uniworld ships are iconic works of artistry that combine old-world
furnishings. Their attention to detail at every level is unmatched, from elegance, the latest technology, and ultra-luxurious amenities. For 2020,
outstanding service to carefully crafted excursions. On board, you’ll we’re elevating our fleet to include new Super Ships in Vietnam, Portu-
enjoy five-star dining, locally sourced and inspired by the regions gal and Egypt, plus a Super Ship renovation in Italy. Each captures the
unique essence of its intriguing destinations.
Uniworld has been named the #1 River Cruise
Line by Travel + Leisure for the past two years
running, a title they’ve earned by consistently
elevating luxury river cruising to entirely new levels.
In 2020 alone, Uniworld is introducing four new
Super Ships, four new itineraries and even a new
continent to their guests. In the next year, nearly all
of Uniworld’s ships will reach Super Ship status.
The Super Ship category is distinguished by more
suites, additional dining venues and special design
touches – such as the grand staircases that grace
every Super Ship lobby.
SEE THE WORLD
from an ultra-luxurious perspective
One-of-a-kind, award-winning ships | The most all-inclusive amenities | Outstanding service | Farm-to-table cuisine
Save up to 30% on select 2020 cruises. Hurry, offer ends on February 29!
0120PG13.indd 8 1/16/2020 2:21:39 PMADVERTISING FEATURE
Celebrity unveils a new world of
ships, ports, and experiences.
C
elebrity Cruises’ new places and new spaces for 2021–22 are now and Honolulu include plenty of time to lounge on beaches, dive turquoise
UHDG\WRERRN– LIMITED TIME –
Your clients can save double—up to $800—when they book
during our Sail Beyond Event. Plus, they’ll choose a bonus
and get 50% off additional guests in their staterooms.*
They can escape to Europe, Alaska, the Caribbean, or
beyond—more than 300 exciting destinations—indulging
in world-class accommodations, distinctive restaurants with
menus by Michelin-starred chefs, and seamless service.
Book this offer January 23–29.
2019
“FAVOURITE
CRUISE LINE”
MEDIUM SHIPS CATEGORY
Baxter Media Agents’
To learn more, visit CruisingPower.com Choice Awards
*Visit CruisingPower.com for full terms and conditions. Cruise must be booked January 23–29, 2020. Offer applies to select 4-night and longer sailings departing February 22, 2020, to May 3, 2022, excluding Galapagos cruises.
Nonrefundable Deposit: To qualify for the offer, the guest must choose a nonrefundable deposit. Savings offer: Savings amounts are per stateroom, based on double occupancy, and vary by stateroom category: $400 for inside
and ocean view; $800 for veranda, Concierge Class, and AquaClass® KTWXZNYJX4KKJWFUUQNJXFZYTRFYNHFQQ^YTYMJܪWXYY\TLZJXYXNSFXYFYJWTTRBooking Bonus offer:9MJܪWXYY\TLZJXYXNSFVZFQNK^NSLNSXNIJTHJFS
[NJ\[JWFSIF(TSHNJWLJ(QFXXTW&VZF(QFXXXYFYJWTTRFWJJFHMJQNLNGQJYTWJHJN[JTSJFRJSNY^ (QFXXNH'J[JWFLJ5FHPFLJ:SQNRNYJI.SYJWSJY5FHPFLJ5WJUFNI,WFYZNYNJXTW TSGTFWIHWJINY9MJܪWXYY\TLZJXYXNSFXZNYJ
JFHMWJHJN[JKTZWFRJSNYNJX\NYMFSZULWFIJYT5WJRNZR'J[JWFLJ5FHPFLJ4SGTFWIHWJINYNXUJWUJWXTSNXSTYWJIJJRFGQJKTWHFXMFSIJ]UNWJXTSYMJܪSFQSNLMYTKFHWZNXJ50% Off offer: Savings apply to cruise fares of the
third and fourth guests booked in any stateroom or suite, not applicable to Cruisetours. Offers apply to new individual bookings and to staterooms in noncontracted group bookings, are nontransferable, and are not combinable
with any other offer. Changes to a booking may result in removal of an offer. Celebrity reserves the right to correct any errors, inaccuracies, or omissions, and to change or update fares, fees, and surcharges at any time without
prior notice. ©2020 Celebrity Cruises Inc. Ships’ registry: Malta and Ecuador.
01_20_TRADE_CTP_WAVE
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0120PG15.indd 8 1/16/2020 1:57:22 PMV
iking has
announced the
expansion of its
destination-fo-
cused travel experiences
with the launch of new
expedition voyages.
Viking launches new
Viking Expeditions will
begin sailing in January
2022 with its first
vessel, Viking Octantis,
Expedition voyages
embarking on voyages
to Antarctica and North
America’s Great Lakes. A
second expedition vessel,
Viking Polaris, will debut
in August 2022, sailing to
Antarctica and the Arctic.
Viking’s arrival to the Great Lakes will bring the newest and most five oceans and five Great Lakes, visiting 403 ports in 95 countries and
modern vessels ever to explore this region of North America and will on all seven continents.”
mark a major commitment to local tourism and economic development Details of Viking’s plans were unveiled by Hagen during a recent cele-
for the states of Michigan, Minnesota and Wisconsin, as well as the bratory launch event in Beverly Hills, Calif.
province of Ontario. As part of an exclusive preview, past Viking guests The new Polar Class 6 Viking Octantis and Viking Polaris will host 378
have been able to book select Viking Expeditions polar itineraries since guests in 189 staterooms; both ships are currently under construction and
Oct. 9. All expedition voyages – including the new Great Lakes itiner- will be delivered in Norway by Fincantieri’s VARD.
aries – are available to the public for booking. Designed by the same experienced nautical architects and engineers
“We invented the concept of modern river cruising when we that designed Viking ocean ships, the ships are optimally sized and built
launched in 1997; then we reinvented ocean cruises and became for expeditions – small enough to navigate remote polar regions and
the ‘World’s Best Ocean Cruise Line’ in our first year of operation, the St. Lawrence River, while large enough to provide superior handling
as well as every year since then. Now, in creating ‘the thinking person’s and stability in the roughest seas. The ships will feature public spaces
expedition,’ we are perfecting polar expedition cruising, and we will that are familiar to Viking’s ocean cruise guests, but that have been
usher in a new era of comfortable exploration in the heart of North reimagined for expeditions, as well as new public spaces created spe-
America,” said Torstein Hagen, chairman of Viking. “Our guests are cifically for expeditions. Straight bows, longer hulls and state-of-the-art
curious explorers. They want to continue travelling with us to familiar fin stabilizers will allow the ships to glide over the waves for the calmest
and iconic destinations, but they would also like to travel further. We possible journey; ice-strengthened Polar Class 6 hulls will provide the
began as Viking River Cruises; then we evolved into Viking Cruises safest way to explore; and U-tank stabilizers will significantly decrease
with the addition of ocean cruises; today, we stand singularly as rolling by up to 50% when the ships are stationary.
Viking, offering destination-focused voyages on more than 20 rivers, (www.viking.com)
Discover Alaska with Holland America
Holland America Line is set for a big
year in Alaska in 2020, with a robust range of
and mountains that they’ve come to see, and
now is the best time to book with the great perks
experiences. Cruises sail roundtrip from Seattle
or Vancouver, BC, or one-way between Seward
cruises and Land+Sea Journeys, with the most in our View & Verandah promotion.” (Anchorage), Alaska, and Vancouver.
cruise options including Glacier Bay and the addi- Ashford continued: “Our 2020 season fea- Said Ashford: “In a sea of large, overcrowded
tion of Koningsdam, the line’s newest class of ship. tures a wide selection of options on a variety of ships, Holland America Line’s ships stand out
With Holland America Line’s View & Verandah ships, all of which are mid-sized to allow more and are mid-sized by design, so travellers have
promotion, guests who book select Alaska cruises viewing areas and uncrowded deck spaces. plenty of room at the rail to take in the sights,”
and Land+Sea Journeys will receive a stateroom And because our Land+Sea guests travel on our added Ashford. “Wraparound decks and an
upgrade, on-board spending money up to $500 own railcars and motorcoaches and stay in our abundance of staterooms with verandas bring
per stateroom for the first and second guests in exclusive hotels, they enjoy a seamless journey, our guests closer to Alaska’s natural wonders.”
a stateroom, free or reduced fares for kids, 50% consistent service and a tour schedule that Plus Koningsdam sails its maiden season in
reduced deposits and 10% off select shore excur- maximizes time in each destination.” Alaska with seven-day Inside Passage itinerar-
sions when booked by Feb. 28. Suite bookings also Holland America Line has been taking guests ies roundtrip from Vancouver, BC.
receive prepaid stateroom gratuities. to Alaska for more than 70 years – longer than This newest class ship brings a number of
Orlando Ashford, Holland America Line’s it’s been a state – giving today’s travellers exclusives to Alaska, including Music Walk,
president, said: “Holland America Line pioneered unmatched experience, insider knowledge and Rolling Stone Rock Room, the state-of-the-art
cruising in Alaska and that history and expertise preferred access in Alaska cruising. From April World Stage, French brasserie Rudi’s Sel de
means our guests have the most immersive and through September, seven premium ships will Mer, Nami Sushi, an abundance of veranda
memorable encounters with the glaciers, wildlife take guests on immersive and enriching Alaska staterooms, and more. Holland America Line is
16 • CANADIAN TRAVEL PRESS • JANUARY 20, 2020
0120PG16A-17A.indd 16 2020-01-16 2:56:25 PMCruising
making
waves in
2020: CLIA
CRUISE Lines International Association
(CLIA) has released its 2020
State of the Cruise Industry Outlook report, showing
that 32 million people are expected to set sail this year.
According to the analysis, cruising sustained 1,177,000 jobs equalling scheduled to debut 19 new ocean ships in the upcoming year, result-
US$50.24 billion in wages and salaries and US$150 billion total output ing in a total of 278 CLIA cruise line ocean ships projected to be in
worldwide in 2018. operation by the end of 2020.
The report also finds an industry-wide commitment to responsible Industry growth results in positive economic progress in communi-
tourism practices, with a focus on environmental sustainability and ties around the world. According to the newly released CLIA 2018 Global
destination stewardship. The report highlights the industry’s US$22 Economic Impact Analysis, passengers spend US$376 in port cities
billion investment in the development of new energy-efficient tech- before boarding a cruise and spend US$101 in each visiting port desti-
nologies, partnerships with local governments in key destinations, nation during a cruise. North America accounts for the highest rate of
and a commitment to reducing its rate of carbon emissions by 40% cruisers with 14.2 million North Americans cruising in 2018.
by 2030 compared to 2008. “The industry’s economic impact is a big part of the story, especially
“While demand for cruising has reached new heights, the cruise as it relates to our passengers’ contributions to local economies and the
industry is accelerating our efforts to be a leader in responsible tour- diverse workforce on board our ships,” said Craighead. “We recognize
ism,” said Kelly Craighead, president and CEO, CLIA. “Our members that with growth comes increased responsibility to raise the bar in all
are at the forefront of best practices designed to protect the sanctity aspects of what we do to ensure cruising remains a force for good and
of the destinations we visit and enhance the experiences of travellers the best way to experience the world.”
and residents alike.” For the full 2020 State of the Cruise Industry Outlook findings, visit:
Newly released data shows 32 million passengers are expected https://cruising.org/news-and-research/research/2019/december/
to set sail in 2020. To meet ongoing demand, CLIA cruise lines are state-of-the-cruise-industry-outlook-2020.
Galveston, Royal Caribbean
sign long-term agreement
The Port of Galveston, the fourth most active cruise port in North America, has signed
a long-term contract with Royal Caribbean Cruises Ltd. (RCL) for a new $100 million
cruise terminal.
Through the public-private partnership, RCL will build the terminal, then lease it from the
port for an initial term of 20 years, with four 10-year extension options.
The two-storey terminal will have a footprint of approximately 170,000 square
feet on 10 acres in the eastern section of the port known as Pier 10. Construction
is expected to begin in April. Anticipated to open in fall 2021, the facility will feature
state-of-the-art technology, including mobile check-in and facial recognition to expedite
guest arrival. The terminal will be designed and developed sustainably to meet LEED
(Leadership in Energy and Environmental) certification standards.
Improvements to the pier bulkhead and apron will be made to safely accommodate the
cruise line’s largest vessels. In addition, a staging and loading area, bus and taxi staging
areas, and substantial parking will be constructed.
The port will be responsible for items including maintenance, parking, and improve-
ments to the dock, so that it can accommodate the larger vessels. RCL will contribute to
the cost of improving the docks.
“This is a historic moment, not only for the port, but for Galveston. This partnership will
bring economic growth to the region and the state by generating new jobs, spending and
the only cruise line with seven-day round-trip itineraries tax revenues. It also will bring more visitors to the island, a popular tourist destination,” said
from Vancouver that include Glacier Bay National Park. Port director/CEO Rodger Rees. “Galveston is on course to become a global destination for
Sail on over to www.hollandamerica.com for more. cruising, and we are thankful for partners like Royal Caribbean.”
JANUARY 20, 2020 • CANADIAN TRAVEL PRESS • 17
0120PG16A-17A.indd 17 2020-01-16 2:56:43 PMADVERTISING FEATURE
WAVE SEASON IS THE MOST CRITICAL BOOKING
SEASON FOR THE CRUISE INDUSTRY
It’
s when clients are planning
their getaways for the next
year, taking advantage of
rich offers and incentives to secure
their perfect vacation. Don’t let the
wave pass you by. Stay up to date
on the latest news, incentives and
promotions available to your clients.
Royal Caribbean makes it easy with
a variety of tools, resources and
information available year-round to
provide you with the training and
support you need to succeed. It’s part
of our LoyalToYouAlways promise. With
a little preparation, you can have your
most successful wave season yet and
be in a great sales position for the
year to come. It’s never too soon to
start, so follow these tips and boost
your selling power now.
REVIEW YOUR MARKETING PLAN
Something as simple as reviewing
how you used your marketing dollars
in the past can give you helpful
insights for the future. What was your budget last year? How did SPEAK TO YOUR AUDIENCE
you spend it? Take a look at which efforts had the best response, Marketing that misses the mark is marketing gone to waste.
while cutting back or eliminating expenses that provided minimal Get customized assets, marketing toolkits and everything you
benefit to your bottom line. Now, you’ve got a template for a need to sell at LoyalToYouAlways.com. This dedicated site for
turbocharged marketing plan next year. our travel partners serves as a central hub for the tools you
need to market our latest products and offers effectively.
KNOW YOUR STUFF
Make sure you’re always up to date with the latest news and REACH OUT
training available. Sign up for Vicki’s Tips, a daily email with sales Get in touch with your support team. Royal Caribbean has
tips, inspiration and general advice from Vicki Freed, SVP of Sales by far the largest sales support network in the industry. Our
and Trade Support and Service at Royal Caribbean. Explore the Business Development Specialists and Strategic Account
training resources and register for the monthly webcasts at Managers across the country exist to help you – their sole
www.loyaltoyoualways.com/rcu. You’ll also find our comprehensive purpose is to support you and ensure you have everything
Royal Caribbean University program with immersive topics you need to succeed. You’ll find our comprehensive Royal
designed to help you sell Royal Caribbean adventures. You can Caribbean University program with immersive topics designed
also explore the training resources and register for the monthly to help you sell Royal Caribbean adventures.
webcasts at www.loyaltoyoualways.com/rcu.
Visit Cruisingpower.com/
LoyalToYouAlways for all of the latest
wave marketing resources.
T&Cs: Features vary by ship. ©2020 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas.
0120PG18.indd 8 1/16/2020 2:02:52 PMCozumel, Mexico
WHAT IF THE
R O A D L E S S T R AV E L E D
ISN’T A ROAD?
Put your clients’ curiosity into overdrive and pave their way to new discoveries on sun-soaked shores.
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Learn more at Cruising Power.com/LoyalToYouAlways
SM
* BOGO60 Off er must be booked between February 1 –ŏ . $ŏă, 2020 (“Off er Period”). BOGO60 off er applies to sailings departing on or after March 1, 2020. BOGO60 provides 60% savings off the price of cruise fare of the second guest booked in the same stateroom as fi rst, full-fare paying guest. BOGO60 also provides 30% cruise fare savings for third guests and
higher booked in the same stateroom as the fi rst two qualifying guests. BOGO60 savings applied to cruise fare at checkout. In addition, BOGO60 off ers up to $150 instant savings per stateroom on select sailings. Instant savings amount determined by category booked and sailing length: On sailings 5 nights or less, $25 savings for Interior and Ocean View, $50 for
Balcony and $75 for Suite; on sailings 6 nights or longer, $50 savings for Interior and Ocean View, $75 for Balcony and $15 for Suite. Instant savings do not apply to China departures. Alaska Kicker applies to new bookings made between February 1 – March 3, 2020. Alaska Kicker applies to select sailings departing between May 15 – September 11, 2020 on Ovation of the
Seas, Radiance of the Seas and Serenade of the Seas. Instant savings amount is per stateroom and determined by category booked: $25 savings for Interior and Ocean View, $50 for Balcony and $100 for Suite. Instant savings do not apply to China departures. Kids Sail Free applies to new bookings made between February 1 – 11, 2020. Kids Sail Free provides free
cruise fare for 3rd guests and higher who are 12 years old or younger as of cruise departure date, booked in the same stateroom as the fi rst two qualifying guests in a triple of quad-occupancy stateroom. Kids Sail Free applies to select 4-night or longer Alaska, Bahamas, Bermuda, Canada, Caribbean, CaribNE, Coastal, Europe, Hawaii, Repositioning and all 2020
Serenade of the Seas sailings departing between March 1 – December 17, 2020 and January 8, 2021 – May 17, 2021. Off er excludes 2020 President’s Day sailings between February 14 – 17, 2020; 2020 Spring Break sailings between March 14 – 23, 2020; 2020 Holy Week/Easter sailings between April 3 – 17, 2020; Peak Summer sailings between May 15 – August 31, 2020;
2020 Thanksgiving sailings between November 21 - 28, 2020; 2021 President’s Day Sailings between February 12 – 15, 2021; and 2021 Spring Break and Easter sailings between March 13 – April 4, 2021. Taxes, fees, and port expenses are additional and apply to all guests. NRDB cancelled prior to fi nal payment due date will receive a future cruise credit in the amount of
the deposit minus a 100USD/CAD per person service fee (“FCC”). FCC is non-transferable and expires after 12 months from issue date. 100USD/CAD per person service fee applies to changes to NRDB ship or sail date. Deposits made toward Guarantees and Grand Suites and higher categories are non-refundable and are subject to NRD Booking Terms. Combinability:
BOGO60 is combinable with Kids Sail Free and Alaska Kicker, as well as promotional OBCs, NextCruise off ers, instant savings, restricted discounts (for example, Seniors, Residents, Military), Promo Code driven off ers, Free Upgrades, Crown and Anchor discounts and Shareholder Benefi ts. Alaska Kicker is combinable with Kids Sail Free as well as well as with
promotional OBCs, NextCruise off ers, Instant Savings, restricted discounts (for example, Seniors, Residents, Military), Promo Code driven off ers Free Upgrades, Crown and Anchor discounts and Shareholder Benefi ts. Off er are not combinable with any other
offer or promotion, including, but not limited to, Standard Group, Interline, Travel Agent, Travel Agent Friends and Family, Weekly Sales Events, and Net Rates. Promo Code driven offers are based on select ships and sail dates and must be applied at time of booking; limit one promo code per booking. General Terms: All other charges, including, but not
limited to, taxes, fees and port expenses, are additional and apply to all guests. Instant savings amount shown in USD and will be converted to currency used for cruise purchase. Savings applied to cruise fare at checkout. Instant savings will be reflected in checkout as “Dollars Off ” or “Savings.” Onboard Credit will be reflected in checkout as “Ship Spend”
or “Ship Credit.” Onboard credit and instant savings do not apply to China departures. OBC is in USD, has no cash value, is non-transferable, not redeemable for cash, and will expire if not used by 10 p.m. on the last evening of the cruise. After the Offer Period, the offer will be removed from the booking if the guest cancels and reinstates the booking
or rebooks into a new booking on the same ship and sail date, applies a fare change, or changes the ship or sail date of the booking; certain other changes to the booking may also result in removal of the offer. Offer applies to new, individual and named group bookings confirmed at prevailing rates. Individual reservations may be transferred into an
existing group, assuming required criteria are met; full deposit will be required at time of transfer. Failure to apply the required full deposit amount may result in the cancellation of the booking. Single occupancy guests paying 200% cruise fare are eligible for full amount of offer; single occupancy guests paying less than 200% cruise fare are eligible
for a prorated amount of the offer. Offer available to residents of United States, Canada, Puerto Rico, and select countries in the Caribbean. Prices and offers are subject to availability and change without notice, capacity controlled, and may be withdrawn at any time. Refer to RoyalCaribbean.com for complete terms and conditions. Royal Caribbean
International reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice. ©2020 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas. 20071929 • 1/14/2020
0120PG19.indd 8 1/16/2020 10:55:28 AMYou can also read
