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Young Adults Study
     The Pandemic’s Perfect Storm
In Partnership with Georgetown University, Business For Impact
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Findings

    Even as they age                                   Over half of young
    into parenthood,                                   adults get financial
                                                                                                                                               Most young adults
      relatively few                                   help from parents,                           A plurality of
                                                                                                                                                give their current
     millennials have                                    with significant                         young adults are
                                                                                                                                               employer good or
       retirement                                        numbers of the                           re-examining the
                                                                                                                                               excellent marks on
      accounts, and                                     oldest millennials                         way they work
                                                                                                                                               workplace diversity
    more have credit                                       still getting
        card debt                                          assistance

                                                                Millennials
                                                              taking day-to-
       Yet, they see                                          day help from                          Prioritizing a                                   Consistent
      themselves as                                            parents with                             flexible                                      across race
          savers                                               implications                           workplace                                       and gender
                                                                for wealth
                                                                 transfer

      Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,
      Georgetown University McDonough School of Business, 2020.                                                       Business for Impact —Young Adult COVID-19 Survey   3
Financial well-being

Perceived financial security translates to financial well-being scores, with millennials’
overall financial well-being lagging behind all adults.

        Millennials

                 3%              4%              11%             43%              28%                 7%     3%       1%

                                                             61%
Millennials say they are “savers”

While majorities in both generations identify as “savers,” millennials are more likely to
describe themselves as “savers” than their younger counterparts in Gen Z.

             Outlook on Spending and Saving                                                                                      Spender-to-Saver
                                                                                                                                 Self-assessment
    Gen Z            17%                                    46%                                      14%         18%       5%    (0-10 scale)
                                                                                                                                 Gen Z             Millennials
Millennial              23%                                          49%                                   12%     14%      3%   6.1               6.7
                   Saver            Somewhat saver                In the middle             Somewhat spender           Spender

                                            Saver                Spender
               Gen Z                         63%                  23%
               Millennial                  71%                     17%

          arrows indicate significantly higher/lower at the 95% confidence level

         Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,                               Business for Impact —
         Georgetown University McDonough School of Business, 2020.                                                               Young Adult COVID-19 Survey     5
But they lack retirement accounts

 Double incomes make the difference—married millennials are significantly more likely
 to have all types of assets; singles and parents are less so.

                                                                                                               Millennials
                                                                                              Single    Married Parents      Male      Female
                                                                                              (n=527)    (n=243)   (n=852)   (n=830)   (n=834)   FT working women
      A savings,                                                                                                                                 without children are more
  money market                                                                  56%  57%               64%       55%       47%       53%
    or checking                                                                                                                                  likely to have financial
        account
                                                  31%                                                                                            assets than women with
     Retirement
                                                                                                                                                 children; and more
                                                  31%                                        27%       41% 31%            24%       26%
 account such as                                                                                                                                 likely than men.
401(k), IRA, etc.       7%

      Brokerage                  16%                                                         15%       21%       16%       16%      11%
account, mutual
   funds, stocks      5%

     Real estate      5%                                                                       3%       6%        6%       6%        3%
    investments       3%           Millennial (n=1679)            Gen Z (n=601)

            arrows indicate significantly higher/lower at the 95% confidence level

           Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,                                             Business for Impact —
           Georgetown University McDonough School of Business, 2020.                                                                             Young Adult COVID-19 Survey   6
Student loans viewed as significantly affecting the financial future

Gen Z student loan holders are more confident in their ability to pay off this debt without
significantly affecting their financial future.

% of Gen Z with                  Confidence in Ability to                                            % of Millennials with   Confidence in Ability to
Student Loan Debt                Repay Student Loans                                                 Student Loan Debt       Repay Student Loans
                                 (n=91)                                                                                       (n=383)
                                                                                                               23%
                                 Confident can repay without                                                                  Confident can repay without
                                 much effect on my financial                                                                  much effect on my financial
         15%                     future                                   41%                                                future                                 28%
                                 Will be able to repay, but                                                                   Will be able to repay, but
                                 with significant effect                                                                      with significant effect
                                 on my financial future                   35%                                                 on my financial future                 34%
                                 I will probably not be able to                                                               I will probably not be able to
                                 pay my student loan debt                 24%                                                pay my student loan debt               38%
         (n=601)                                                                                              (n=1679)

          arrows indicate significantly higher/lower at the 95% confidence level

         Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,
         Georgetown University McDonough School of Business, 2020.                                                           Business for Impact —Young Adult COVID-19 Survey   7
Over half of younger adults receive financial help from parents

This extends to a plurality of the oldest millennials still getting help, including a quarter
who get help with day-to-day expenses

                                                                                                                                                  Gen Z           Millennials
     Never received                                       Receive financial                                                                       18-23     24-29   30-34     35-39
     financial help                                       help from parent(s)                                                                     (n=519)   (n=536)   (n=463)   (n=452)

     from parents                                                                           Receive help from parents (net)          57%         76% 58%            46%       44%
                             19%
                                                                                            Day-to-day expenses (e.g., cell phone,
                                                                                                                                     33%         49% 32%            24%       24%
                                                                                            groceries, monthly subsidy)
                                                                                            Rent/housing                             27%         41% 26%            19%       18%
                                  Financial
                                                                                            Debt/Loan payments                       13%         17%        12%      11%       10%
                                Support from
                                                          57%                               Down payment for big purchase
      Parents                      Parents                                                  (house, car, etc.)
                                                                                                                                     12%         16%        9%       11%       12%
      helped       25%
      in the past,                                                                          Other                                    3%            4%        4%        2%        3%
      not anymore
                                                                                            None – parents helped financially in
                                                                                                                                     25%          14% 25% 30% 33%
                                                                                            the past, but not anymore
                         among those with living parent(s)                                  None – you have never received
                                   (n=1970)                                                                                          19%          10%       18%      25% 23%
                                                                                            financial help from your parents

          arrows indicate significantly higher/lower at the 95% confidence level

         Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,
         Georgetown University McDonough School of Business, 2020.                                                                   Business for Impact —Young Adult COVID-19 Survey     8
Comfort with virtual professional interactions has increased

Millennials have become more comfortable with virtual interactions in recent
months—roughly six in 10 are comfortable with virtual work meetings, telemedicine,
counseling and meeting with a financial advisor.

                                                                                                                                          Gen Z
                                                                                                                                          is least sold on virtual
         6%                                                                         Gen Z                     Millennial
                                                                                                                                          interactions
                                                                                    18-23           24-29       30-34      35-39
                                                                                                                                                                18-23     24-29     30-34     35-39
                                                                                     (n=601)        (n=615)     (n=532)    (n=532)
                           48%                                                                                                                                  (n=601)   (n=615)   (n=532)   (n=532)

                                          More comfortable                           42%            48%       52%        52%      Work meetings              55%       58%       67% 66%
46%                                                                                                                                  Job interview              51%       56%       63% 66%
                                          About the same as before                   49%            47%         43%        44%
                                                                                                                                     Medical doctor
                                                                                                                                                                50%       55%       61% 70%
                                                                                    9%              5%          5%         4%       visit/telemed.
                                          Less comfortable
                                                                                                                                     Therapist/
                                                                                                                                                                48%       51%       55% 61%
                                                                                                                                     counseling
                                                                                                                                     Meeting with
                                                                                                                                     financial advisor          43%       53% 59% 58%
                                                                                                                                     (excl. students, n=2042)

                                                                                                                                     College interview          55%       50%        n/a          n/a
                                                                                                                                     (students only, n=238)

         arrows indicate significantly higher/lower at the 95% confidence level

        Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,                                      Business for Impact —
        Georgetown University McDonough School of Business, 2020.                                                                      Young Adult COVID-19 Survey                            9
Workplace benefits & flexibility

With the COVID-19 pandemic, employee benefits and workplace perks like
work-from-home and flexibility are a higher priority.
Older employees feel even more strongly about these benefits and flexibility.

As it relates to your career and the COVID-19 pandemic,                                                18-23       24-29       30-34       35-39     Six in 10 say
rate how each statement describes you                                                                  (n=139)      (n=266)    (n=305)     (n=308)
                                                                                                                                                     employee benefits
        Employee benefits are more                                                                                                                   are more important
   important to me than ever (e.g.,                  29%                 33%           62%             53%         60%        64% 68%
  health care, retirement plan, PTO)                                                                                                                 than ever.
    I want my employer to support
employees working from home even                     29%                 28%       57%                 40%        56% 61% 63%                     Parents value
           after my state re-opens
                                                                                                                                                     flexibility and work-from-
  Will prioritize flexibility in my next                                                                                                             home options more than
      job (e.g., time, working hours,              24%             28%          52%                    45%         51%         54%         55%       non-parents.
                          comfort, etc.)

                         Describes perfectly       Describes very well
                                                                                                             No differences by gender, race.
                                 Full-time employed (n=1018)                                             Hispanic slightly less likely to find
                                                                                                       employee benefits more important than
                                                                                                                     ever (55%).

            arrows indicate significantly higher/lower at the 95% confidence level
           Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,                                                 Business for Impact —
           Georgetown University McDonough School of Business, 2020.                                                                                 Young Adult COVID-19 Survey   10
Commitment to work & community

Roughly half of young adults feel a stronger commitment to their current job,
work and career since the pandemic.

       As it relates to your career and the COVID-19 pandemic,                                                                       18-23         24-29         30-34         35-39
       rate how each statement describes you                                                                                         (n=139)       (n=266)       (n=305)        (n=308)

          Since the pandemic, I am more committed to                                                                                 36%           42%         50%           56%
                                                                              23%                    25%          48%
         staying with my job/advancing in the company

        Experience of the pandemic made my work and
                          career more important to me                        19%                  29%             48%                38%           42%         50%           55%

               It’s important that my employer provide
           opportunities to volunteer in the community
                                                                           16%              23%            39%                       32%           35%           39%          44%

          Now interested in a way to donate to causes I
                    support directly from my paycheck
                                                                           16%            19%          36%                           31%           30%           34%          44%

                                                                            Describes perfectly      Describes very well   Full-time employed (n=1018)

          arrows indicate significantly higher/lower at the 95% confidence level
         Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,
         Georgetown University McDonough School of Business, 2020.                                                                       Business for Impact —Young Adult COVID-19 Survey   11
Workplace diversity & inclusion (D&I)

Up to two-thirds of young adults surveyed rate their employer as excellent or good on
diversity in the workplace, and policies and training to advance diversity and inclusion.

                                                                                                      18-23     24-29     30-34     35-39
                                                                                                      (n=139)   (n=266)   (n=305)   (n=308)

                                                                                                                                              Older millennials,
  Employees reflect a range of age,                                                                             64% 69% 74%
       gender, race, disability, etc.
                                                     32%                 35%            67%           53%                                     urban dwellers and
                                                                                                                                              higher income ($100K+)
             Engages employees in                                                                                                             households give employers
             diversity and inclusion                30%                31%           61%              55%       53%       61%       70%      more positive marks
          conversation and training
                                                                                                                                              for D&I.
 Develops and reviews policies and
     procedures that will promote                   28%                36%            64%             60%       56%       68% 69%
  workplace diversity and inclusion                                                                                                           Lower income
 Senior leadership positions reflect
                                                                                                                                              workers score employers an
      a range of age, gender, race,                27%                33%           36%               53%       52%       63% 67%           average of 11 points lower.
                     disability, etc.

                                      Excellent      Good           Full-time employed (n=1018)

           arrows indicate significantly higher/lower at the 95% confidence level
          Source: The Pandemic's Perfect Storm, Examining COVID-19 impact on Gen Z and millennials,                                           Business for Impact —
          Georgetown University McDonough School of Business, 2020.                                                                           Young Adult COVID-19 Survey   12
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