YOUR PROPERTY HANDBOOK - Gatwick Airport
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YOUR PROPERTY HANDBOOK
CONTENTS
CONTENTS
1 1 | | Welcome
Welcome 3 Click to go to 3
2 2 | | Introduction
Introduction 5 Click to go to 5
3 3 | | Gatwick Family Priorities
Gatwick Strategic 7 Click to go to
7
4 4 | | Gatwick RealEstate
Gatwick Real Estate Vision
Vision 9 Click to go to
9
5 5 | | Your
YourGatwick Property
Gatwick Property team 11 Click to go to
11
6 | Your Responsibilities 14 Click to go to
6 | Your responsibilities 14
7 | Your Business Services 16 Click to go to
7 | Your business services 16
8 | General Information 18 Click to go to
8 | General information 18
9 | Your Health & Safety 24 Click to go to
9 | Your Health & Safety 24
10 | Travelling To Work 29 Click to go to
10 | Travelling to work 28
11 | Shopping, Food and Drink 36 Click to go to
11 | Airside Operations 36
12 | Other 39 Click to go to
12 | Shopping, Food and drink 38
13 | FAQ (Frequently Asked Questions) 42 Click to go to
1413| | Airport
Other Map 45 41
Click to go to
1514| | Useful
(FAQ) Frequently
Numbersasked questions 47 44
Click to go to
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK1 2
HANDBOOK
CONTENTS
1 | Welcome 3
2 | Introduction 5
1
3 | Gatwick Strategic Priorities 7
WELCOME
4 | Gatwick Real Estate Vision 9
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK1 3
HANDBOOK
WELCOME
CONTENTS 1
1 | Welcome 3
2 | Introduction 5
3 | Gatwick Strategic Priorities 7
4 | Gatwick Real Estate Vision 9
5 | Your Gatwick Property team 11
6 | Your
We look responsibilities
forward to providing great service to you during your 14
occupation.
7 | Your business services 16
The Gatwick Property Handbook is specifically designed for tenants. It provides general
information about your tenancy and provides guidance on key issues you may encounter
8
during| your
General
stay. information 18
Our business goal is to provide you with exceptional customer service, to achieve a
9 | Your
successful Health
relationship and&be
Safety
available to assist you if you have any questions or concerns.24
Our team members play specific roles to best service your needs. Any time you have a
10 | or
question Travelling
somethingto work
you would like to discuss, someone from our team will always be 28
willing to help.
11 | send
We also Airside Operations
out newsletters throughout the year to give you up-to-date information on 36
what is happening at Gatwick.
12
Please| read
Shopping, Food
this handbook, andyou
we hope drink
find this guide useful and would appreciate any 38
comments you may have.
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers
Emma Rees
49
Head of Real Estate
PROPERTY
PROPERTY HANDBOOK1 4
HANDBOOK
CONTENTS
1 | Welcome 3
2 | Introduction 5
2
3 | Gatwick Strategic Priorities 7
INTRODUCTION
4 | Gatwick Real Estate Vision 9
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK1 5
HANDBOOK
INTRODUCTION
CONTENTS 2
London The airport is also a major economic driver
1 | Gatwick
Welcome is the UK’s
for the South-East region, generating around 3
second largest airport and the 30,000 on-airport jobs and a further 12,000
most efficient single-runway jobs through related activities.
2 | Introduction 5
airport in the world operating
London Gatwick is 28 miles south of London
365 days a year 24 hours a day.
3 an |exciting
It is Gatwickand Strategic Priorities with
fast moving
excellent public transport links into the
heart of London and elsewhere. It’s quicker to7
environment and it is our ambition get from Gatwick to central London than from
other London airports taking just 28 minutes.
to 4grow| and
Gatwick
competeRealto
Estate
becomeVision 9
London’s airport of choice
5 | over
serving Your230
Gatwick Property team
destinations 11
(more than any other UK airport)
in 690 countries for 46 million
| Your responsibilities 14
passengers a year on short and
long7 haul point-to-point
| Your services.
business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
www.gatwickairport.com
16 | Visit
Useful numbers
The Website
49
PROPERTY
PROPERTY HANDBOOK1 6
HANDBOOK
CONTENTS
1 | Welcome 3
2 | Introduction 5
3
3 | Gatwick Strategic Priorities 7
THE GATWICK
4 | Gatwick Real Estate Vision 9
FAMILY
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK1 7
HANDBOOK
GATWICK FAMILY
CONTENTS 3
1 | Welcome 3
2 | Introduction 5
The vision for the Gatwick Family is that jobs fairs that many of the Family have been
everyone feels proud to work here at our part of.
3 | Gatwick Strategic Priorities
airport and our mission is to unite the Family
7
to deliver better together and create a great Inducting or giving awareness training to
place
4 |to work - for employees
Gatwick and passengers
Real Estate Vision new staff? The “Gatwick Guide” is a one 9
alike. To succeed, we need to improve the stop shop that helps all new Family members
way we engage with our Family across the get a consistent introduction to working
campus
5 | and we must
Your do so consistently.
Gatwick Property team at the airport, available at the ID centre or 11
We’ve been working hard with many of you online here.
over the last two years to focus on a number
6 initiatives
of | Your andresponsibilities
have been thrilled to see just
Click to read more
14
how much great stuff we can get done when
we work together.
7 | Your business services 16
View our Gatwick Family video here for a We focus heavily on raising awareness of
glimpse of what the Family think! hidden disabilities. Did you know we now
8 | General information have over 2000 trained “Dementia friends”18
amongst the Gatwick Family helping to
Click to watch Gatwick Family video
deliver a great service?
9 | Your Health & Safety 24
We know that if you want employees to feel
The Gatwick Family campaign focuses on
part of a family, you need to ask for their
these
10 |three areas:
Travelling to work views and listen to what they say. Through 28
Collaborative working a campus-wide
our Voice of the Family programme we
have been speaking to staff from various
11 | approach
Airside Operations
to recruitment and training.
organisations on the airport campus and we 36
will continue to work with employers to help
Alignment and consistency fix and address some of the common issues
12 | forShopping, Food
everyone. Ensuring and drink
consistent and concerns. 38
awareness and training on topics such as
hidden disabilities, vulnerable passengers
And finally, being able to say thank you!
13 | Other
and diversity.
Often overlooked but so important, we now
41
have the ability to recognise each other and
Making Gatwick a better place to work.
say thank you for acts that truly go above
143 | Listening
(FAQ)to Frequently asked
staff in order to make questions
Gatwick
and beyond an individuals expected role and
44
a better place to work and saying
Thank you! supports the whole family delivering better
15 | Airport map together. 47
So far we have launched a single
For more information on any of the initiatives
recruitment website for people looking
described, Family news or to talk to the
16 | anywhere
for work Useful numbers
at Gatwick, showcasing
Family team about how you can get involved
49
over 40 employers to date. This is a great
please visit our Gatwick Family pages on the
opportunity to grow visibility of your jobs.
Airport community app or drop us an e-mail
We have also run a number of successful
at GatwickFamily@gatwickairport.com
PROPERTY
PROPERTY HANDBOOK1 8
HANDBOOK
CONTENTS
1 | Welcome 3
2 | Introduction 5
4
3 | Gatwick Strategic Priorities 7
GATWICK REAL
4 | Gatwick Real Estate Vision 9
ESTATE VISION
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK1 9
HANDBOOK
GATWICK REAL
CONTENTS
GATWICK REALESTATE
ESTATEVISION
VISION 4
4
Gatwick
1 Real Estate vision
| Welcome 3
2 | Introduction
YOUR foundation for growth 5
OUR foundation for growth
3 | Gatwick Strategic Priorities 7
4 | Gatwick Real Estate
OUR Mission Vision
is to best utilise the Airport portfolio in a manner 9
that
delivers success to Gatwick, our customers and our stakeholders.
5 | Your Gatwick Property team 11
6 | Your
OURresponsibilities 14
Objective is to optimise the property portfolio at YOUR London
Airport through 3 strategic priorities:
7 | Your business services 16
8 1. Providing
| General appropriate, dynamic and value for money facilities
information 18
to enable our customers and business partners to grow.
9 | Your
2. Health & Safety
Ensuring we create the optimum environment and 24
accommodation to successfully operate London’s Airport of
choice.
10 | Travelling to work 28
3. Evolving the property environment to ensure the future
11 | Airside success
Operations
of YOUR Airport. 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY 110
HANDBOOK 9
HANDBOOKCONTENTS
1 | Welcome 3
2 | Introduction 5
5
3 | Gatwick Strategic Priorities 7
YOUR GATWICK
4 | Gatwick Real Estate Vision 9
PROPERTY TEAM
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 111
HANDBOOKYOUR GATWICK PROPERTY TEAM
CONTENTS 5
General Contact information Gatwick Property Team
The 1 | Welcome
Property Team, Property@gatwickairport.com 3
Commercial Department,
6th Floor Destinations Place Property Letting Enquiries
2 Terminal
South | Introduction Property.Lettings @gatwickairport.com 5
Gatwick Airport
West Sussex
RH630NP | Gatwick Strategic Priorities 7
4
Name | Gatwick Real Estate
Job Title AreasVision
of Responsibility Contact details 9
Head Of Real Estate
5 | Your Gatwick Property team 11
Emma Rees MRICS Head of Real Estate Oversees Gatwick Real Estate & Surface Emma.rees@gatwickairport.com
Transport. 07876 577466
6 | Your responsibilities 14
Strategy & Development
7
Jamie Duncan| YourSenior
business
Property
Strategy Manager
services
Responsible for leading and developing
the Real Estate strategic plan by
16
Jamie.duncan@gatwickairport.com
07435 017798
MRICS
delivering commercial and operational
development.
8 | General information 18
Asset Management
9 | YourSenior
Hannah Wilson Health
Property& Safety
Oversees the Asset Management team. Hannah.wilson@gatwickairport.com24
MRICS Asset Manager Oversees the CIP Lounges, ST/NT and hotels. 07747 475382
Any queries in regards to your Agreement,
10 | Travelling to work Lease, Rent review.
28
Laura Halle Property Asset Offices, Terminal office space (excl Piers), Laura.halle @gatwickairport.com
Bsc (HONS) Manager Ticket desks & Statutory. 07770 784759
11 | Airside Operations Any queries in regards to your Agreement, 36
Lease, Rent review.
12 | Shopping, Food and
Property Asset
Francesca Kosh drink off airport property
Piers, Perimeter, 38
Francesca.kosh@gatwickairport.com
MRICS Manager Any queries in regards to your Agreement, 07944 169937
Lease, Rent review.
13 | Other
Sue Coxon GAL Any queries relating to GAL Accommodation. Sue.coxon@gatwickairport.com
41
Accommodation 07803 116471
Manager
14 | (FAQ) Frequently asked questions 44
Julie Morrison Estates Manager Provides support to the Head of Real Estate Julie.morrison@gatwickairport.com
and the Property Asset Management Team, 07523 001908
15 | Airport map in terms of data, systems support and lease
management. 47
Charlotte Janjetich Utilities Co-ordinator Oversees accurate and transparent utility Charlotte.janjetich@gatwickairport.com
16 | Useful numbers charges across the Gatwick estate. 07720 946810
49
PROPERTY
PROPERTY HANDBOOK 112
HANDBOOKYOUR GATWICK PROPERTY TEAM
CONTENTS 5
1 | Welcome 3
Name Job Title Areas of Responsibility Contact details
2 | Introduction 5
Property Performance
3
Phil Tidbury
| Gatwick StrategicKey
Senior Commercial
Facilities Manager
Priorities
contact with GAL engineering and
tenants on maintenance issues/compliance.
7
Philip.tidbury@gatwickairport.com
07802 852297
Safe delivery of minor/major projects and
continued accreditation of ISO55001.
4 | Gatwick Real Estate Vision 9
Ryan Howe Property Support all areas of the Property team Ryan.howe@gatwickairport.com
Performance in driving Health & Safety performance 07561 288322
5 | Your Gatwick Property team
Manager and working with customers to ensure
compliance with all Health & Safety matters. 11
Mark Packham Property Support all areas of the Property team Mark.packham@gatwickairport.com
6 | YourPerformance
responsibilities
Manager
in driving Health & Safety performance
and working with customers to ensure
07579 039960 14
compliance with all Health & Safety matters.
7
Jon Hemsley | YourCommercial
business EHS services
Support all areas of the Commercial 16
Jonathan.hemsley@gatwickairport.com
Advisor department in driving Health & Safety 07803 211826
performance and working with customers to
8 | General information ensure compliance with all Health & Safety
matters.
18
Business Change
9 | Your Health & Safety 24
Kathryn Williams Business Change Responsible for delivering Capital Projects Kathryn.williams@gatwickairport.com
Manager for the Real Estate Team, specific areas 07789 398609
10 | Travelling to work include accommodation pan campus and 28
various Commercial Capital Projects.
Colin Galletly Business Change Responsible for delivering Capital Projects Colin.galletly@gatwickairport.com
11 | Airside
MRICS Operationsfor the Real Estate Team, specific areas
Manager 07818 464840 36
include accommodation pan campus and
various Commercial Capital Projects.
12 | Shopping,
Michelle Stanton
Food and
Business Change
drink
Responsible for delivering Capital Projects
38
Michelle.stanton@gatwickairport.com
Manager for the Real Estate Team, specifically Capital 07432 709075
projects that are aligned to the Gatwick
13 | Other Surface Transport Strategy. 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 113
HANDBOOKCONTENTS
1 | Welcome 3
2 | Introduction 5
6
3 | Gatwick Strategic Priorities 7
YOUR
4 | Gatwick Real Estate Vision 9
RESPONSIBILITIES
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 114
HANDBOOKYOUR RESPONSIBILITIES
CONTENTS 6
As one
1 of Gatwick Airport’s customers you will have
| Welcome 3
a number of responsibilities including:
2 | Introduction 5
1 5
3 | Pay the rentsStrategic
Gatwick and other charges
Priorities Apply in writing to your Asset 7
in full on the dates shown in your Manager for permission for
agreement. any changes to the use of the
4 | Gatwick Real Estate Vision property. Written permission must
9
be received before any changes
can be made to the property use.
5 | Your Gatwick Property team 11
2 6
Pay rates, electricity, gas, water, Not to cause a nuisance to your
6 | phone, Gal IT infrastructure and
Your responsibilities neighbours, passengers and 14
the
any other costs charged against local public.
the property.
7 | Your business services 16
8 | Make
General information 18and
3 7
sure you keep the property Adhere to all employer health
clean and in good repair. safety legislation.
9 | Your Health & Safety 24
10 | Travelling to work 28
4 8
Apply in writing to your Asset Should you wish to vacate your
11 | Manager
Airside for
Operations
permission to carry out 36in
property ensure notice is given
any improvements or alterations to writing as per your agreement.
the property. Written permission
12 | Shopping,
must Food
be received and
before any drink
work is 38
carried out.
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 115
HANDBOOKCONTENTS
1 | Welcome 3
2 | Introduction 5
7
3 | Gatwick Strategic Priorities 7
YOUR BUSINESS
4 | Gatwick Real Estate Vision 9
SERVICES
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 116
HANDBOOKYOUR BUSINESS SERVICES
CONTENTS 7
There are numerous business services which can assist you
1 | Welcome 3
as an airport occupier, whether you are new to Gatwick and
are setting up your operation from scratch or if you are an
2 | Introduction 5
existing customer.
3 | Gatwick Strategic Priorities 7
IT at Gatwick Other business facilities
4Gatwick
| Gatwick
IT providesReal Estate
a range Vision
of services including The following local hotels offer a 9
network, telephony services, WiFi, internet range of business facilities to all
bandwidth, FIDS, data centre hosting, IPTV, fibre, customers including meeting and
5digital
| handheld,
Your Gatwick Property
vehicle radios team
and CCTV for conference rooms 11
customers operating at Gatwick. We also offer
other exciting services such as check-in queue Hampton by Hilton:
6measurement,
| Your responsibilities
various data services and dashboards, +44 (0)1293 579999 14
and premium maps and wayfinding. Hilton: +44 (0)1293 518080
Sofitel: +44 (0)1293 567070
7Using| Gatwick’s
Your business services
IT services makes business sense for 16
our tenants as it’s quick, cost effective and includes Regus
824*7 | support from a single on-site help desk. It’s
General information
a simple process of signing up to the IT Services
18
South Terminal arrivals is home to
contract electronically and then ordering the services Gatwick’s first drop-in business lounge
9through the help desk. You can also pay as you go
| Your Health & Safety
based on the services consumed each month.
and meeting room facility, which24 is
a key part of our commercial plan to
entice business travellers to use our
For further
10 information
| Travelling to please
workcontact: airport. Regus Express provides28 a
ITCommercialSupport@gatwickairport.com range of services including:
11 | Airside Operations • A quiet place to work 36
or hold a meeting
• Shower facilities
12 | Shopping, Food and drink • 38
Free WiFi and refreshments
• 10 meeting rooms available
by the hour
13 | Other • A library 41
Regus Express services and lounge
14 | (FAQ) Frequently asked questions 44
access can be pre-booked on their
website
www.regus.co.uk
15 | Airport map Tel: +44 (0)1293 621070 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 117
HANDBOOKCONTENTS
1 | Welcome 3
2 | Introduction 5
8
3 | Gatwick Strategic Priorities 7
GENERAL
4 | Gatwick Real Estate Vision 9
INFORMATION
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 118
HANDBOOKGENERAL INFORMATION
CONTENTS 8
Airport DHL provides the following waste
1 | Welcome streams: 3
Waste and Recycling 1. Food Waste
Management
2 | Introduction 2. D
ry Waste All recyclable materials 5
DHL Envirosolutions 3. G
eneral Waste – Wet waste and non-recyclable materials
3 | Gatwick Strategic Priorities 4. Cardboard 7
We encourage you to actively recycle all
5. Glass
your waste and reduce single use plastic to
help4 | Gatwick Real Estate Vision 6. Cooking Oil
Gatwick achieve our decade of change 9
strategy. DHL & DHL Envirosolutions have 7. Office Waste - Dry Mixed recycling
been in partnership since May 2016 and have 8. Hazardous
5 |a significant
invested Your Gatwick
amount ofProperty
money into team
9. M
ixed construction waste (Ad-hoc charge applied)
11
a recycling facility. This is to support new
innovation and drive performance, with the 10. Retail – Dry Mixed Recycling / Cardboard / General Waste
aim6to achieve
| Your responsibilities
Gatwick’s decade of change 11. F 14Mixed
&B - Food / Glass / Coffee Cups / Cardboard / Dry
target of 70% reuse or recycling by 2020. Recycling / Oil / General Waste
12. And various other waste streams on request
All 7 | Your
companies businessforservices
are responsible ensuring (Ad-hoc charge may apply) 16
they comply with the UK’s waste management
legislation and GAL’s Directives. You have a
8 | General
responsibility to: information 18
The common use waste areas have been upgraded
• Minimise waste and we encourage all operators at the airport to
• 9Maximise
| Your Health & Safety
recycling segregate as much waste as possible. 24
• Store waste safely and securely DHL has a dedicated 24 hour operation which
10 | Travelling to work services the airport and a Customer Service28
department to support and resolve any questions
What is Gatwick’s waste? you may have. DHL will also provide support
11 | Airside Operations 36
where possible in accommodating any additional
Commercial Waste. requests.
This is waste generated from the terminal
12 |outer
buildings, Shopping, Foodand
buildings (airside and drink Contact 01293 502325 38
landside), airfield waste (FOD) and cabin waste gatwickdirect@dhl.com
from the aircraft. This waste is collected and
13 of
disposed | byOther
Gatwick Direct (operated by 41
DHL). Examples:
• Items removed at security,
• 14 | oil(FAQ)
Engine Frequently
and aircraft waste asked questions 44
• F&B outlets food/oil
• River Mole debris
15 | Airport map 47
Construction Waste.
This is waste from projects and developments
16 | Useful numbers
to the infrastructure. (This waste is currently
49
managed by the onsite contractor who will
find a waste provider to complete this on their
behalf).
PROPERTY
PROPERTY HANDBOOK 119
HANDBOOKGENERAL INFORMATION
CONTENTS 8
Gatwick
Faultline
1 | Welcome 3
A fault reporting system is in place for rectification of building/engineering faults. Your particular tenancy
agreement will specify responsibilities in the event of a fault occurring. Generally, Gatwick Airport Limited
will be 2
responsible for the repair of faults to the building structure or service media to your accommodation
| Introduction 5
as well as to the common parts. If a fault occurs within your accommodation which is not the responsibility
of Gatwick Airport Limited to rectify, you should arrange for your own contractor to carry out repairs/
replacements.
3 | Please Note: This
Gatwick information
Strategic is only intended as a guide for tenants therefore Property
Priorities 7
reserves the right to assess each fault on a case by case basis. If you become aware of a fault, please
contact the faults helpline on +44 (0)1293 501111 Option 5. Retain the fault number and if the fault is
4 please
recurring | Gatwick
contact the Real
PropertyEstate
team. Vision 9
Faults can also be reported through the Gatwick Airport Community App.
5 | Your Gatwick Property team 11
For Pest Control reporting please contact the GCC on 01293 503455
6 | Your responsibilities
ID Passes Each ID pass displays a number, the 14
below diagram explains which zone
For security, please ensure that Airport ID passes are worn they represent and what areas can be
7 |ID passes
at all times. Your are
business
issued byservices
Gatwick’s Security ID accessed: 16
Centre located on the Ground Floor, Ashdown House,
External & Internal Airside/All Access
Gatwick Airport, West Sussex, RH6 0NP.
8 | General information External & Internal Airside 18
The opening times are Monday to Friday: Internal Airside
07.15 - 19.00 last admission 18.50 Landside Areas
9 | Your Health & Safety Non-security restricted areas 24
For further information visit
https://www.gatwickairport.com/idcentre/ Or
10 503636
Tel: 01293 | Travelling
/ 0844 335 to6886
work Signage 28
between 08.30 - 16.30 Or email
idcentre@gatwickairport.com Gatwick Airport will ensure all tenant’s
11 | Airside Operations directories and signage are updated
36
when our customers move in and out of
Gatwick Airport Community APP their accommodation
12 | Shopping, Food and drink 38
The Community App is available to
everyone working at Gatwick
13 | Other Door locks with codes 41
If you need to know airport New moved in tenants are issued with
information
14 |such(FAQ)
as hourly passenger
Frequently asked questions 44
keys or codes for their accommodation.
numbers, a flight status, a check-in If issued with a door code this can be
zone or whether staff security is open changed on request
or closed,
15 you’ll find it all map
| Airport in the app. 47
You can also set custom alerts to your
mobile device based on the things you TV Licence
16 | Useful numbers
want to know. This will help you to be
49
You are responsible for your own TV
in tune with the airport and to address licence should you require one.
any passenger queries you may get.
This can be downloaded from your app store by searching
for ‘Airport Community’. For assistance contact the
Gatwick IT Team CommunityApp@gatwickairport.com PROPERTY
PROPERTY HANDBOOK 120
HANDBOOK8
Ventilation specifically included in the lease/ number on. Main heating/cooling system
8
licence agreement are the tenants
GENERAL
GENERALINFORMATION
CONTENTSINFORMATION
responsibility.
Locks Door locks Locks to common areas
1Water| Welcome Drainage within demise, taps, Mains Water supply, main drainage stack 3
Common Tenant Faultsaniflow
Guideline
units, tap temperatures,
POUHW
2Fault| Introduction
Tenants Responsibility Landlord’s Responsibility 5
Other
Lighting Interioroutage
Lamp fixtureswithin
and fittings
the IfWater leaks
entire roomthatlights
stemare
from
outa or
GAL issue
lamp
3 | Gatwick Strategic Priorities
tenanted room
Rest Rooms within tenanted rooms
outages in communal areas
All Communal Kitchens 7
Heating & Any standalone
Cleaning units that
of tenanted are
rooms IfAllAC/Split
CommunalunitsToilets,
have yellow tags Showers
Corridors, with a 3 digit
Ventilation specifically included in the lease/ number on. Main heating/cooling system
4 | Gatwick Real Estate
Furniture
licence agreement Vision
are the tenants Windows 9
responsibility.
IT Communal Doors
5Locks| Your Gatwick
Door Property team
locks
Telephones Locks
Loss oftoPower
common areas 11
TV aerials Cleaning of communal areas
6Water| Your responsibilities
Drainage within demise, taps,
saniflow units, tap temperatures,
Mains Water supply, main drainage stack14
Lifts
POUHW Networks if supplied by GAL
7Other| Your business
Interior services
fixtures and fittings Water leaks that stem from a GAL issue 16
Rest Rooms within tenanted rooms All Communal Kitchens
Cleaning of tenanted rooms All Communal Toilets, Corridors, Showers
8 | General information
Furniture Windows 18
Lease/Licence IT
Telephones
Communal Doors
Loss of Power
9 | Your Health & Safety
TV aerials Cleaning of communal areas
24
If you have any queries in regards to the terms Lifts
10 | lease/licence
of your Travellingagreement
to workplease contact Networks if supplied by GAL 28
your relevant Property Asset Manager as listed
11 | Airside
on Page 11. Operations 36
Lease/Licence Utilities
All customers will be billed for the utilities
12
If you| have
Shopping,
any queries inFood
regardsand drink
to the terms
they consume (electricity, water and gas),
38
of your lease/licence agreement please contact
on a quarterly basis in arrears. In some cases
your relevant Property Asset Manager as listed
13 | Other
on Page 11. consumption is recorded by meters, but41
where meters are not possible, consumption
is recorded by way of an assessment survey.
14 | (FAQ) Frequently asked questions If you have any queries please send an 44 email
to gatwickutilities@gatwickairport.com
Cleaning Services
15OCS| areAirport map
our onsite Property cleaning ISS is responsible for the cleaning of the
47
contractor. GAL is responsible for the cleaning Terminals. They can be contacted on the
of common areas. following numbers:
16 | Useful numbers 49
They can be contacted on 07803 029478 South Terminal 01293 502271
If there are any ongoing issues please contact North Terminal 01293 501944
Property@gatwickairport.com
PROPERTY
PROPERTY
PROPERTYHANDBOOK
HANDBOOK 121
HANDBOOK20
PROPERTY HANDBOOK 20GENERAL INFORMATION
CONTENTS 8
1 | Welcome 3
2 | Introduction 5
3 | Gatwick Strategic Priorities 7
4 | Support
Contractor GatwickCentre
Real Estate
(CSC)Vision 9
Gatwick Airport Directives (GADs)
The Gatwick Contractor Support Centre (CSC)
Gatwick Airport Notices (GANs)
5 Gatwick’s
works with | Yourcontractor
Gatwick Property
partners team From time to time Gatwick Airport issues Directives
to provide 11
support, advice and training in order to support (GADs) and Notices (GANs)
Environmental Health and Safety excellence at our
Airport.6 | Your responsibilities Notices that provide information are GANs. 14
Notices that provide instructions that must be
It is mandatory for all contractors, regardless complied with are GADs.
7 to| have
of location, Your business
completed services
the Gatwick 16
Contractor Induction which is held at the CSC and These Notices and Directives are issued to
is bookable through AIRDAT. registered company representatives via email
8 | General information and the company is responsible to ensure 18 that all
Permit to Work (P2W) training is also available relevant Airport Directives and Notices are brought
at the CSC. This training assists our contracting to the attention of all their staff operating at
9 | Your Health & Safety
companies to raise ‘Authorisation to Work’ Permits Gatwick Airport. 24
and any associated hazardous permits for any work
carried 10
out by| a contractor
Travellingat to
Gatwick
workAirport. This SafeContractor Health 28
training is also available for Gatwick employees and
can be booked through AIRDAT. & Safety Scheme
11 | Airside Operations All contractors working at Gatwick Airport
36
For further information and regarding training
courses held at the CSC, please telephone must be SafeContractor accredited.
12 | orShopping,
01293 502112 Food
email the team on and drink For further information regarding
38
CSC@gatwickairport.com
this scheme please contact
13 | Clerks
The Technical Other
at the CSC are available 24/7 sc.clientservices@alcumusgroup.com, 41
to provide support and assistance to our contractor alternatively, contact Gatwick directly at
companies to ensure they are compliant with safecontractor@gatwickairport.com should
14Standing
Gatwick’s | (FAQ) Frequently
Operating asked
Procedures you have any questions regarding this
(SOPs)questions 44
before and during their work at Gatwick. requirement.
15 | Airport map Deliveries 47
For applications for parking/delivery
16 | Useful numbers requests please contact 49
gatwickroads@gatwickairport.com
48 hours’ notice must be given for
applications to be processed.
PROPERTY
PROPERTY HANDBOOK 122
HANDBOOKGENERAL INFORMATION
CONTENTS 8
1 | Welcome 3
2 | Introduction 5
Postal Addresses
3 | House
Ashdown Gatwick StrategicJubilee
Priorities
House Piers 2-6 7
Perimeter Road East Furlong Way Gatwick Airport
South Terminal North Terminal West Sussex
4 | Airport
Gatwick Gatwick Real Estate Vision
Gatwick Airport RH6 0NN 9
West Sussex West Sussex
RH6 0JH RH6 0JW First Point
5 | Your Gatwick Property team Buckingham Gate
11
Atlantic House South Terminal Gatwick Airport
Perimeter Road North Gatwick Airport West Sussex
6 | Your responsibilities
South Terminal West Sussex RH6 0NT
14
Gatwick Airport RH6 0PJ
West
7 Sussex
| Your business services Viewpoint 16
RH6 0JJ North Terminal Gatwick Airport
Gatwick Airport Crawley
Concorde
8 | House North
General West Sussex
information West Sussex 18
Perimeter Road East RH6 0PJ RH6 0NP
South Terminal
9 | Airport
Gatwick Your Health & Safety 24
West Sussex
RH6 0DW
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 123
HANDBOOKCONTENTS
1 | Welcome 3
2 | Introduction 5
9
3 | Gatwick Strategic Priorities 7
YOUR HEALTH
4 | Gatwick Real Estate Vision 9
AND SAFETY
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 124
HANDBOOKYOUR HEALTH AND SAFETY
CONTENTS 9
1 | Welcome 3
Annual2 Property
| Introduction
Inspections providing it has trainers who have attended as5
approved GAL Fire Trainers course within the last
3 years and hold a current valid GAL Fire Trainers
You are required under the terms of your Lease/ certificate.
3 allow
Licence to | your
Gatwick
landlordStrategic
access (uponPriorities
prior 7
notice insofar as this is possible) to carry out an Alternatively they can make arrangement with
annual inspection to ensure that your premises any other qualified trainers from an approved
4 maintained
are properly | Gatwick as setReal Estate
out within the Vision organisation, provided the training content has9
terms of your Lease/Licence. been approved by the GAL Fire Safety Advisor.
There is also an opportunity to send staff to one
Any enquires please contact Property at of GAL’s fire training sessions.
5 | Your Gatwick Property
property@gatwickairport.com team 11
Fire Trainers courses are also available for
Fire Risk Assessments companies who wish to carry out their own fire
6 | Your responsibilities training programme to fit in with their operational
14
You are responsible under the terms of your lease requirements. This course is held at Training Point,
to carry out and implement your own Fire Risk Ground Floor, North Wing, Concorde House and
Assessments on all your leased premises. Please the course duration is 2 days.
7 with| any
notify GAL Your business
significant servicesin
issues identified 16
the FRA and have a copy available for inspection. For further details contact Gatwick-Annual-Fire-
Training@gatwickairport.com or call 01293
8 | General information 504070 18
Fire Detection
Toasters, Kettles and Microwaves
GAL carries out the testing of the fire detection
9 may| require
system and Your access
Health & Safety
to your Toasters, sandwich toasters and microwaves 24 with
accommodation. a grill function are not permitted on the airport
as part of GAD/F:58/1. Kettles and microwaves,
10 | Travelling to work without a grill function are allowed in your 28
Fire Evacuation demised area within your tea point.
Fire drills are undertaken on all GAL properties Fire Extinguishers
annually.11 | Airside Operations 36
You are responsible for supplying and annually
servicing your fire extinguisher with your own
Fire Alarm
12 |Testing
Shopping, Food and drink demise. 38
A weekly test is undertaken in all buildings, please Provision of additional Temporary
make all members of your staff/visitors aware of
13this |fallsOther
which day on. Heating 41
For HVAC issues regarding heating or cooling
Fire Training please contact the faultline. If you wish to supply
14 | (FAQ) Frequently asked questions
your own portable heating appliance it must44
Companies are required to make adequate conform with GAD/F:59/18 and must be an oil
arrangement to provide Fire Training for their filled radiator type appliance. No open element
15annually.
employees | Airport map or convection style heaters are permitted. 47
An organisation may train their own staff
16 | Useful numbers 49
Please refer to the Annual Property Audit Guide for further information
or email property@gatwickairport.com
PROPERTY
PROPERTY HANDBOOK 125
HANDBOOKYOUR HEALTH AND SAFETY
CONTENTS 9
Insurance
1 | Welcome Claims procedure 3
If you need to claim, report any damage
Gatwick insurance policy immediately to GAL’s Insurance Manager and
2 | Introduction
As landlord it is standard procedure to insure he will guide you through the claim procedure.5
our properties and to recover the cost from the
occupiers
3 | stand alone buildings.
Gatwick Priorities Please
We arrange
Strategic
competitive building insurance to provide
note that you should also tell the
local airport police immediately if it becomes 7
cover for all our tenanted properties. It is evident that damage has been caused by a
4 | Gatwick Real Estate Vision criminal or malicious act.
specifically designed for our tenants to make 9
sure premises are adequately covered. Due to
our buying power we can offer good quality Please take any reasonably practical action to
prevent further damage or to minimise the loss.
5 | with
coverage, Your Gatwick Property
low deductibles, team
at competitive 11
rates.
6 | Your responsibilities 14
Policy conditions
What the policy covers A full copy of the policy is available from
7 | Your business services GAL’s Insurance Manager, but please note the16
The insurance policy provides comprehensive,
regularly updated building cover against the following:
8 |perils:
following General information • This insurance does not include cover
18
• Fire, explosion, lightning & aircraft. for your own contents, public liability or
• 9Earthquake. fit-out works. Any such cover must be
| Your Health & Safety arranged by you.
24
• Riot, civil commotion, strikes & malicious
damage. • The declared value of the buildings is the
• 10 | orTravelling
Storm flood. to work cost to reinstate or rebuild, and the sum28
• Accidental escape of water. insured provides for a 50% inflationary
• Impact. uplift of that amount.
• 11 | Airside
Sprinkler leakage.Operations • Where your building has any type of fire36
• Theft (damage to buildings only). protection equipment (e.g. a fire alarm
• Subsidence. or sprinkler system) please ensure that it
• 12
Any |other
Shopping,
accident. Food and drink is maintained in efficient working order, 38
• Terrorism. routinely tested, any defects promptly
remedied and no alterations made
13 | Other without GAL’s prior approval. 41
14 | (FAQ) Frequently asked questions
Payments Your Gatwick Contacts 44
The building insurance premium will either Insurance Manager: David Cowell
be recovered as part ofmap
your service charge 07535 677790
15 | Airport
or where applicable under the terms of your Insurance@gatwickairport.com
47
property agreement.
Police: 01293 501222
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 126
HANDBOOKYOUR
YOURHEALTH
HEALTHAND
CONTENTS SAFETY
& SAFETY 9
9
1Gatwick
| Welcome
Occupational Health & buildings. 3
Wellbeing Service
2 | Introduction 5
GAL’s Occupational Health and Wellbeing Service
are now able to offer external companies working
3at Gatwick
| Gatwick Strategic
Airport a range Priorities
of Occupational 7
Health services.
4If your|staffGatwick Real
require Airside Estate
Driver Vision
or Confined 9
Space medicals, Health Surveillance,
Physiotherapy, advice to manage sickness
5absence
| orYour Gatwick
any other aspect ofProperty
occupational team 11
health, the OHWS team can provide an onsite
service which is tailored to meet the needs of
6your business.
| Your responsibilities 14
For more information on the full range of services,
7how | Your business services
to access GALs Occupational Health and
Wellbeing Service or to arrange a visit please
16
contact the OHWS team on
801293 |503635 or email
General information
occupational_health@gatwickairport.com. 18
The OHWS team are based on the ground floor
9of Ashdown
| Your Health
House, & Safety
South Terminal beside the 24
Gatwick ID Centre.
10 | Travelling to work
Smoking 28
Smoking
Smoking is only permitted outside the terminal
11 | and
Smoking
buildings Airside
is only Operations
permitted
offices outside the
in the designated terminal
zones 36
buildings and offices
which are clearly marked.in the designated zones
which are clearly marked.
12 | Shopping,
E-cigarettes have the sameFood andasdrink
restrictions our 38
E-cigarettes have
current smoking theand
policy samecanrestrictions
only be usedas our
current smoking areas
in the designated policyoutside
and cantheonly be used in
terminal
13 | Otherareas outside the terminal.
the designated 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY
PROPERTYHANDBOOK
HANDBOOK 127
HANDBOOK26YOUR HEALTH AND SAFETY
CONTENTS 9
ACT Awareness
1 | Welcome 3
2 | Introduction 5
3 | Gatwick Strategic Priorities 7
4 | Gatwick Real Estate Vision 9
ACT Awareness is the national counter
5 | Your Gatwick Property team
terrorism awareness initiative for business
11
produced by the National Counter Terrorism
Security Office (NaCTSO) to protect cities and
6 | Your responsibilities
communities from the threat of terrorism.
14
Previously
7 | knownYourasbusiness
Project Griffin, this is
services 16
part of the national counter terror awareness
campaign banner Action Counters Terrorism
(ACT).
8 Sussex Police delivers
| General ACT Awareness
information 18
Events governed by NaCTSO. Counter
Terrorism Security Advisors will attend and
9 a four
deliver | Your Health & Safety
hour presentation. 24
ACT Awareness provides an overview of
the 10 | Travelling
following areas to giveto work
organisations an 28
awareness of the threat from terrorism:
• Current threat level
• 11 |Prevent Airside Operations
strategies 36
• Hostile reconnaissance
• Methods of attack
• 12 |Stay Shopping,
Safe Food and drink 38
• Unattended Items
• Insider Threat
13 | Other 41
There is no cost to attend the event which is
held regularly for all airport staff at The Sofitel
14 Airport
Gatwick | (FAQ) Frequently
between asked questions
9:00am - 1:00pm. 44
To book a space email ACT@sussex.pnn.
15 | Airport map
police.uk 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 128
HANDBOOKCONTENTS
1 | Welcome 3
2 | Introduction 5
3 | Gatwick Strategic Priorities 7
10
TRAVELLING TO
4 | Gatwick Real Estate Vision 9
WORK
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 129
HANDBOOK10
online MTrust ID application when applying for a staff ID pass.
The ID Centre will then add carpark X on to the pass at the time of
TRAVELLING
CONTENTS TO WORK
production. Alternatively, should the employee already hold a staff
ID card then your Authorised Signatory can request staff parking
retrospectively by emailing the dedicated staff parking inbox
staffparking@gatwickairport.com please include the applicants ID
number and prefix, (this can be found on the front of the ID card).
All applicants are offered car park X which is served by a regular
shuttle bus departing every 7 minutes from Jubilee House in the
Northcar
Staff Terminal or Atlantic House in the South Terminal.
parking
1 | Welcome 3
To The journey
request thetimeusefrom
of a car
staffpark
carXpark,
to Atlantic
pleaseHouse, South
arrange forTerminal
your
is approximately
company’s Authorised 9 minutes and 14to
Signatory minutes
tick theto box
Jubilee House, North
provided on the
2 MTrust
Terminal.
online
| Introduction
ID application when applying for a staff ID pass.
5
The ID Centre will then add car park X on to the pass at the
Should you wish to cancel a car park allocation, the Authorised
time3of production.
| should
Gatwick Alternatively,
Strategic should the employee already
Priorities 7
Signatory email the dedicated staff parking in-box with the
hold a staff ID card then your Authorised Signatory can request
request at least 5 working days prior to the date you would like the
staff
carparking retrospectively by emailing the dedicated staff
TRAVELLING TO WORK
park allocation to be terminated.
parking
4 inbox | Gatwick Real Estate Visionplease include
staffparking@gatwickairport.com 9
the applicants ID number and prefix (this can be found on the
GATWICK STAFF BUS ROUTE
ID card). All applicants are offered car park X which is served
by a5regular | shuttle
Your Gatwick
bus departing Property
Time in minutes
team
every 7 minutes from Jubilee
TRAVELLING TO WORK
11
Journey Sections Continuous Loop
House in the North Terminal or Atlantic House in the South
From To Frequency Trip time Route
Terminal.
Car Park X / Z Overflow Atlantic House 8 Minutes 10 Direct
6Car Park| X / ZYour
Overflow responsibilities
Jubilee House Staff
8 Minutes 14 car parking
via AH 14
The journey time fromCar
Atlantic House
car park X to Atlantic
Park Z Overflow / X
House, South
8 Minutes 10 Direct
Terminal is approximately
Jubilee House
9 minutes and8 Minutes
Car Park Z Overflow / X
14 minutes
Staff
To request
11 to
carJubilee
the parking
use
via AH of a staff car park, please arrange for your
7Jubilee
House, |HouseYour
North business
Terminal.Car Park Y services company’s
8 Minutes 4 Authorised
Direct Signatory to tick the box provided on 16the
Car Park Y Jubilee House
online MTrust
To 4request
8 Minutes the ID
use
Direct
application when
of a staff car park,applying
please for a stafffor
arrange IDyour
pass.
Should you wish to cancel a car park allocation, The ID Centre
the
company’s Authorised will thenSignatory
Authorised add carpark X onthe
to tick to box
the pass at theon
provided time
theof
8 |should
Signatory General information
email the dedicated staff parking production.
inbox
online MTrust Alternatively,
with
ID applicationshould
when the employee
applying for aalready 18
staff IDhold a staff
pass.
theDisabled Parking ID card then your willAuthorised SignatoryX oncanto request
the passstaff parking
request at least 10 days prior to the date The youIDwould
Centre
retrospectively
like then add carpark
the
by emailingshould
the dedicated staff parking
at the
inbox
time of
car park allocation terminated. production. Alternatively, the employee already hold a staff
staffparking@gatwickairport.com please include thestaff
applicants
parkingID
9 request
To | Your Health
an application and& Safety
copy ID cardfor
of the guidelines
number
then your Authorised Signatory
disabled
and prefix,
retrospectively by (this canthe
emailing be dedicated
can
found on the
request
stafffront of the
parking
24
ID card).
inbox
parking please email: staffparking@gatwickairport.com Disabled
All applicants are parking
offered car park Xplease
staffparking@gatwickairport.com whichinclude
is served thebyapplicants
a regularID
Bus safety and conduct Toinrequest
shuttle
number bus application
anddeparting
prefix, (this canand
every 7be a copy
minutes
found from
on of the
theJubilee
front ofHouse
the IDincard).
the
10We| canTravelling
NB: to work
only accept requests for staff parkingNorth writing,
Terminal
guidelines
All applicants for
areordisabled
Atlanticcar
offered House
parkin
parking X the
which South
please Terminal.
is served 28
by a regular
from your company’s Authorised Signatory. shuttle bus departing every 7 minutes from Jubilee House in the
ROUTE MAP email: staffparking@gatwickairport.com
SOUTH
TERMINAL
NORTH
TERMINAL
The
North journey
Terminaltimeorfrom car park
Atlantic House X toin Atlantic
the South House, South Terminal
Terminal.
11 | Airside Operations
For further information on staff parking please contact:
is approximately 9 minutes and 14 minutes to Jubilee House,
NB: We can only accept requests for staff parking in writing,
36North
HANGAR 6
(Request stop)
Terminal.
The journey time from car park X to Atlantic House, South Terminal
Dianne Reynolds, from your company’s
ATLANTIC
Authorised
JUBILEE
Signatory.
is approximately 9 minutes and 14 minutes to Jubilee House, North
HOUSE HOUSE
P Staff Car Park Manager
12 | Shopping, Food and drinkShould you wish to cancel a car park allocation, the Authorised
38
P
Terminal.
For further information on staff parking please contact:
X STAFF CAR PARK Y STAFF CAR PARK
Email: staffparking@gatwickairport.com Signatory should email the dedicated staff parking in-box with the
IF THERE’S AN ACCIDENT request at least 5 working days prior to the date
Should you wish to cancel a car park allocation, the Authorised you would like the
car park allocation to bethe
terminated.
you should give the driver your name and
13 | Other Dianne
Signatory Reynolds,
should email dedicated staff parking in-box with the
41
ID pass number if you are asked for it.
Staff Car
request Park5Manager
at least working days prior to the date you would like the
HOLD THE
car park allocation to be terminated.
Email: staffparking@gatwickairport.com
GATWICK STAFF BUS ROUTE
HANDRAIL
or grab a handle and always PROPERTY HANDBOOK 28
14 | (FAQ) Frequently asked questions Time in minutes
44
stand facing forward.
DON’T DISTRACT
THE DRIVER
GATWICK STAFF BUS ROUTE
Journey Sections
while the bus is in motion.
BE COURTEOUS
Continuous Loop
politeness goes far, yet costs nothing.
From To FrequencyTime
Trip
intime
minutesRoute
Car Park X / Z Overflow Atlantic House 8 Minutes 10 Direct
15 | Airport map Car
From
Journey Sections
Park X / Z Overflow Jubilee
To House
Continuous
8 Minutes 14
Frequency Trip time
47
Loop
via AH
Route
DO NOT BLOCK Atlantic
Car ParkHouse
X / Z Overflow Car
CarPark
Park
Atlantic ZX
Overflow / X
House 888-10
Minutes
Min 10
Minutes 10 Direct
Direct
STORE LUGGAGE THE DOORWAY
safely and do not obstruct the aisles and exits allow other passengers Jubilee
Car ParkHouse
X / Z Overflow CarPark
Car Park
Jubilee ZXOverflow / X
House 888-10
Minutes 11
Min 14
Minutes via AH
via AH
16 | Useful numbers 49
(use the luggage straps where provided). to get off the bus easily.
Jubilee House
Atlantic House Car Park
Car Park Z
Y Overflow / X 888-10 Min 10
Minutes
Minutes 4 Direct
Direct
ENSURE YOUR ID IS VISIBLE
888-10
Minutes
Min 4 Direct
or prove your employment status to the driver.
Car ParkHouse
Jubilee Y Jubilee
Car ParkHouse
Z Overflow / X Minutes 11 via AH
DON’T FORGET YOUR BELONGINGS
report lost items at www.lostproperty.org or email Jubilee House Car Park Y 8 Minutes 4 Direct
gatwick.lostproperty@excess-baggage.com
FEEDBACK
Disabled
Car Park Y
Parking
Jubilee House 8 Minutes 4 Direct
Your views are important to us, please
email parking.services@gatwickairport.com
Disabled Parking
To request an application and copy of the guidelines for disabled
parking please email: staffparking@gatwickairport.com
PROPERTY
PROPERTY HANDBOOK 130
HANDBOOK
To request an application and copy of the guidelines for disabled
NB: We please
parking can only accept
email: requests for staff parking in writing,
staffparking@gatwickairport.comTRAVELLING
CONTENTS TO WORK 10
1 | Welcome 3
2 | Introduction 5
3 | Gatwick Strategic Priorities 7
4 | Gatwick Real Estate Vision 9
5 | Your Gatwick Property team 11
6 | Your responsibilities 14
7 | Your business services 16
8 | General information 18
9 | Your Health & Safety 24
10 | Travelling to work 28
11 | Airside Operations 36
12 | Shopping, Food and drink 38
13 | Other 41
14 | (FAQ) Frequently asked questions 44
15 | Airport map 47
16 | Useful numbers 49
PROPERTY
PROPERTY HANDBOOK 131
HANDBOOK10
ere
can
TRAVELLING
CONTENTS TO WORK
ys too,
d is on
Contact
avel on Metrobus:
wley, 01293 449191
to www.metrobus.co.uk
Local bus - Metrobus Other Bus and Coach Options - 3
1 | Welcome
National Express
your 2 | Introduction 5
ur
3 | Gatwick Strategic Priorities 7
hone
4 | Gatwick Real Estate Vision 9
5 Airport
Gatwick | Your staffGatwick
are entitledProperty
to buy a team Airport Coach Cards are available to all 11
Gatwick Travelcard, saving up to 38% on your airport staff. These cost £5 (as at Feb 2019)
travel. These are accepted at all times on for a year and saves the holder one-third
6 | Your
all Metrobus routes responsibilities
which serve Crawley or on standard fares to hundreds of UK towns,14
Gatwick and are available for periods of: cities and airports.
r, • 1 week
obus • 47weeks| Your business services Other tickets, such as ‘Multiride’ and 16
l bus • Annual “Season Tickets” offer substantial savings
on coach travel.
rd at 8 | General information 18
online Please note that Multiride and season
If tickets are regarded as standby tickets.
allow 9 | Your Health & Safety However, a Multiride holder has the option24
our to reserve a seat when required.
10 | Travelling to work Visit any National Express airport sales 28
How to get your Travelcard: outlet with your airport ID or other proof of
employment to start saving.
11 | Airside Operations
• To get your Gatwick Travelcard, visit one
36
of our Travel shops in Crawley Bus Station Further bus and coach information is
or Redhill Bus Station or at HANDBOOK
our Travel Shop available here:
12 | Shopping, PROPERTYFood
at Gatwick South Terminal.
and drink
30
www.nationalexpress.com 38
Or call 24/7 on 08717 818181
• You
13 will| need to take your airport
Other 41
ID (airside or landside) or a proof of
employment letter along with photo ID, to
prove
14 you | work
(FAQ)at an approved company
Frequently askedatquestions 44
Gatwick Airport.
15 you
• Once | Airport mapyour card you
have collected 47
can then top up your key Travelcard online
or at any Metrobus travel shops.
16 | Useful numbers 49
For further details of Metrobus services and
routes, visit the website:
https://www.metrobus.co.uk/
01293 449191
PROPERTY
PROPERTY HANDBOOK 132
HANDBOOKTRAVELLING
CONTENTS TO WORK 10
Cycling
1 | Welcome 3
SECURITY NOTICE - Please do not leave bags
Cycling and walking are great for your health, or other items with your bike. Even outside
giving you more energy and reducing the risk of the airport terminals, unattended items are a
heart 2 | Over
disease. Introduction
short journeys, cycling can significant cause for concern and may cause a5
even be quicker than taking the car. National security incident. You may find items are removed
Cycle Route 21 is adjacent to South Terminal and without warning by the Police.
there’s3a good
| network
Gatwick Strategic
of cycle Priorities
routes around the 7
Crawley and Horley area.
4 | Gatwick Real Estate Vision 9
Cycling Parking Showers & Lockers:
5 | Your Gatwick Property teamThere are staff showering facilities located behind
11
the Regus business lounge, accessed from the
South Terminal service tunnel. There is a card
6 | Your responsibilities reader where you must swipe your staff ID pass.14
Using the airport’s CEM request form, staff will
need to ask their authorised signatory to request
7 Terminal:
North | Your business services access via the ID centre. The shower room CEM 16
reader numbers are: 052B1 and 053B0. For a copy
• Staff8car park of the form or for more details, email staff.travel@
| General
M information gatwickairport.com
18
• On the forecourt, under the moving walkway
to the shuttle
A staff shower can be found on the ground floor
9 Jubilee
• Outside | Your Health & Safety
House 24
of Atlantic House. In North Terminal there are
showers in Jubilee House (ground floor).
10 | Travelling to work 28
In addition, there are showering facilities in other
work areas such as crew rooms, airline offices,
11 | Airside Operations motor transport, engineering facilities, police36and
fire stations, etc., so check with your work area for
any specific showers available to you.
12 | Shopping, Food and drink 38
We’ve had a huge amount of interest in the new
South Terminal: locker facilities in South Terminal. You can find
13 | Other these in the lift lobby at the Northern end of41 the
• Staff car park B South Terminal service tunnel, opposite the Regus
• By the A23 southbound (towards Crawley) bus showers. These lockers are to be used on a daily
stops 14 | (FAQ) Frequently asked questions basis as and when needed and are not to be44 kept
• Northern end of the South Terminal service as a personal locker on a permanent basis. We
tunnel (near Ashdown House and northbound bus will be monitoring the facility to ensure it is being
stops)15 | Airport map used correctly. To get access to the locker room47
• Under the rail station you will need to ask your authorised signatory to
• On the ground floor between short stay car grant you access to the CEM reader. The reader
parks 16
2 and |3 Useful numbers number is: 05B30 49
• There is also a secure cycle and motorbike
parking compound located on Perimeter Road We are working to deliver further shower and
East, near Concorde House. You will need to get locker facilities for staff in the future.
your authorised signatory or the ID centre to allow
you access via your staff ID pass.
PROPERTY
PROPERTY HANDBOOK 133
HANDBOOKYou can also read
