2013 ZOO REVIEW - Chester Zoo
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2013 ZOO REVIEW Annual Report of the North of England Zoological Society for the year ended 31st December 2013
2 2013 Zoo Review
Our Vision
A DIVERSE, THRIVING AND
SUSTAINABLE NATURAL WORLD.
Our Mission
TO BE A MAJOR FORCE IN CONSERVING
BIODIVERSITY WORLDWIDE.
Chairman’s Statement
BUILDING ON OUR SUCCESS
After many years of careful preparation, compared with around 43,000 at a similar At the well-attended 79th NEZS AGM, which
this was the year that the detailed plans time the previous year. took place in the Lecture Theatre on 11th
and artist’s impressions of the ambitious June 2013, retiring Trustees Steven Docking
Again, the leading work conducted by
Natural Vision project started to become and Iain Hall were thanked for their service
Chester Zoo was recognised by a number to the Society having reached the end of
reality. As anyone visiting or even passing
the zoo cannot have failed to have noticed, of major awards. At the British and Irish their elected terms, and Professor Russell
the exciting Islands development has been Association of Zoos and Aquariums Newton was elected by members to join
rapidly taking shape throughout the year. (BIAZA) Awards event we received the Best the Council. Malcolm Ardron retired as an
Following the award of the initial major Research Project award for our important elected Trustee and has subsequently been
contract to Laing O’Rourke, they started work on reproduction in Black rhino. The requested to remain on Council as a co-
work as main contractors on the site on significance of this research has also been opted member as his specialist expertise
August 2013. The following month we well demonstrated by our recent success continues to make an important contribution
were joined by our President, His Grace in breeding this highly endangered species. to the success of the Islands project. Angela
The Duke of Westminster, for an informal We also scooped the awards for Significant Pinnington has joined the Council as a co-
foundation digging event to mark the start Advances in Zoo and Wildlife Medicine, a opted member. We also welcome Jamie
of the building of the Monsoon Forest, joint award with the Zoological Society of Christon to the Executive who was recruited
which will be the flagship building within the London (ZSL) and Whipsnade Zoo for a last summer to replace Barbara Smith in the
Islands development. In February His Grace global collaboration on primate heart health, key position of Managing Director.
returned to the zoo to receive an update and the Best New Zoo Enclosure award for
on how the construction of this spectacular our Giant otter exhibit, which remains a firm
building and other major elements of the favourite with visitors. Commendations were
project, including the boat channel and received for Best Field Conservation Project
restaurant, were progressing. Despite for our Assam Haathi elephant project, Best
Use of Plants in a Landscape Feature for Professor Peter Wheeler, Chairman,
the challenges presented by the extreme
Bugs!, and Best Marketing Project, for the North of England Zoological Society
weather conditions experienced this winter,
Islands still remains on course for opening in new arrivals campaign.
the spring of 2015. Other awards included the Large Visitor
Another significant development this year Attraction of the Year award at the Marketing
was our Nature Reserve, the construction Cheshire Awards Event and a Gold Medal
works of which were completed in June in the Best Large Tourist Attraction category
2013. Following this, the remainder of the and this year’s North West in Bloom trophy.
planting works were undertaken by Chester
The Society also gave a significant award
Zoo and volunteers in the autumn.
this year. In July 2013, Professor Gordon
Despite the vaguaries of the weather, overall McGregor Reid was the recipient of the
2013 visitor numbers were 1,413,936 2013 North of England Zoological Society's
slightly up on the previous year. Particularly (NEZS's) Gold Medal for his outstanding
impressive was the increase in the number lifetime achievements in zoo conservation
of Members of the Society which had and science following many successful years
passed 50,000 by the end of 2013, at the helm of Chester Zoo.
Annual Report of the North of England Zoological Society 3
CONTENTS
Chairman’s Statement.................................................................... 2
Director General’s Review.............................................................. 4
Managing Director’s Review.......................................................... 5
Highlights of the Year...................................................................... 6
Reflections on the Year................................................................... 7
Strategy 2013 - 2018 ....................................................................... 8
Natural Vision Masterplan............................................................ 10
Progressing our Mission............................................................... 12
In-Zoo Developments in 2013...................................................... 13
Key Developments in the Animal and Plant Collection.... 13
Supporting the Animal and Plant Collection..................... 16
Science Investigations........................................................ 17
Discovery and Learning...................................................... 18
Commercial Developments................................................ 19
Marketing and Public Relations......................................... 20
Trust, Grants and Sponsorship Received ......................... 22
Act for Wildlife...................................................................... 23
Human Resources and Organisation Development........... 24
Health and Safety................................................................ 25
Conservation .................................................................................. 26
Realm of the Red Ape......................................................... 27
Reducing Human-Elephant Conflict.................................. 28
Protecting China’s Forests................................................. 29
Philippines Conservation.................................................... 30
Saving Species in the Mascarenes.................................... 31
Black Rhino Conservation ................................................. 32
Saving Chimpanzees in Nigeria.......................................... 33
Jaguar Research Programme ........................................... 34
Frogs to the Fore................................................................. 35
Conserving British Wildlife................................................. 36
Chester Zoo Conservation Grants..................................... 37
Global Partnerships for Progress....................................... 38
Keeper for a Day Scheme................................................... 39
Trustees’ Report for the Year Ended 31st December 2013........... 40
Presidency............................................................................ 40
Trustees and Governance Structure.................................. 41
Advisors................................................................................ 42
Objectives and Activities.................................................... 42
Financial Review.................................................................. 43
Statement of Trustees’ Responsibilities............................ 44
Independent Auditor’s Report...................................................... 45
Financial Statements.................................................................... 46
Consolidated Statement of Financial Activities................ 46
Balance Sheets.................................................................... 47
Consolidated Cash Flow Statement.................................. 48
Principal Accounting Policies............................................. 49
Notes to the Financial Statements..................................... 51
Looking Ahead to 2014................................................................. 62
Appendices (on CD)............................................ inside back cover
Cover: Komala, the first Greater one-horned rhino to be born at Chester Zoo.
This page: Female Asian elephant born in January 2013 at Chester Zoo.
4 2013 Zoo Review Annual Report of the North of England Zoological Society 5
Director General’s Review Managing Director’s Review
A YEAR OF LOOKING FORWARD PREPARING FOR THE FUTURE
2013 marked my 25th year of working we hope to inspire our visitors not only to have already proven very valuable and his As Managing Director, my principal Strategic Objectives it must remain efficient Zoo has become renowned as a centre of
for Chester Zoo, those years have have a fantastic experience, but to carry ability to so quickly become involved and objective on joining the zoo in July 2013 and focused on the opportunities as well as excellence for science; showcasing stories
passed with frightening speed! In a that inspiration with them to become further established as an integral part of our exciting was to work towards preparing it for an the potential challenges ahead, acting on in 2013 such as work done monitoring
dynamic organisation like Chester Zoo involved in conserving wildlife for the future. plans for the future are a huge credit to him. exciting future. behalf of its ever growing membership. hormone levels in Black rhinos to help
with its clear seasonality, its constantly improve our breeding programmes.
Being in charge of the zoo brings a Finally, I am extremely grateful to the staff The fantastic weather Chester enjoyed over My first seven months working at the
changing animal and plant collections
constant reminder of the cycle of life. With and Trustees of the NEZS for their hard work the whole of the summer period meant I saw zoo however, proved to me that a lot of Our free Safari Ranger service has also
and its dedicated and passionate
11,000 animals, almost every day there and commitment during 2013. These people the zoo operation at its peak. groundwork has already been done. The gone from strength to strength in 2013,
staff driving new ideas and initiatives
is a welcome birth and a sad death. The make the 50 hectares within the perimeter success of the Bugs! campaign during the running 374 educational workshops to local
forward, the years seem to fly past. The summer also marked the beginning
breeding success of our animals over the of Chester Zoo a very special place, a place long hot summer, the amazing feedback schools, reaching 9,569 students. One of
of construction work for Islands, which will
2013 was also a year of preparation for an past two years has been staggering, as you where miracles happen more frequently than after the Christmas Magic Lantern event the most popular topics was ‘Saving the
open in 2015 and is the biggest and most
exciting future. The completion of a five year can read about later in this Annual Report, any other place I know. and the constant stream of great reviews Rainforest’ with a focus on Borneo and the
ambitious development in the history of
strategic plan for the Chester Zoo-named and the envy of zoos around the world. on Trip Advisor, comments on Twitter and plight of orangutans.
the zoo.
Natural Vision brought staff from across the visitor photos on Facebook were evidence
While much of 2013 was preparing for the Preparing for the future didn’t stop in 2013
organisation together with our Trustees to At the end of the year we celebrated that our members and visitors enjoyed
future, it is also important to occasionally however, and looking forward, in 2014 our
set out an exciting plan for our future. The achieving the milestone of 50,000 members their experiences.
look back and celebrate past successes. focus is about ensuring we are working on
essence of Natural Vision is bound up within of the NEZS.
It was a great privilege for me to see my A further example came in December, when a plan for the opening of Islands as well as
this Annual Report and the full strategic
predecessor, mentor and friend Professor These three events are testament to the zoo won “Large Visitor Attraction of the maintaining and promoting the core zoo for
document is available from the zoo for those
Gordon McGregor-Reid receive the NEZS’s Mark Pilgrim, Director General the fact Chester Zoo has grown and Year” at the Marketing Cheshire Awards and the present and planning for the next stages
interested.
Gold Medal (our highest award) for his developed into one of the largest a BIAZA award for our Giant otter enclosure of development well into the future.
During the year the building phase of the outstanding achievements during his 15 conservation and education charities and which opened in 2012.
Islands project began. Islands is more years as Director General. This was one of one of the biggest and most popular visitor
than a new exhibit, it is our first major step attractions in the UK. Our coverage is not only regional; the
many distinguished accolades that Gordon
towards how Chester Zoo will be in the media publicity the zoo has attracted during
has received since retiring in 2010. It highlighted to me that, as we continue
future. It encourages visitor involvement in 2013 has been received both on a national
I was sad to say thank you and goodbye to to grow and be successful, we need to and international stage. The publicity
a journey of discovery, rather than merely Jamie Christon, Managing Director
ensure our people, the infrastructure and surrounding our “New Arrivals” in the spring
being spectators. It has a one-way visitor Managing Director, Barbara Smith early in
our planning not only keeps up with the
flow allowing us to build up the wonderful 2013 as she left us to work nearer her family and summer, our campaign “Go Orange”
growth but is well ahead of the prospects
stories of the special biodiversity of South home. She achieved a lot in the relatively for orangutans and the great photos posted
for the future.
East Asian islands and to showcase our short period she was with us, with her Above: An event to mark the start of the across many social media sites of our
involvement in protecting that biodiversity professional competence and a great sense Islands project build. Shown from left to Preparation for the future isn’t always about animals interacting with pumpkins during
through our animal breeding and in-country of fun. During the summer we welcomed right: the NEZS’s Vice-chair and Chairman, growth. Although the Zoo has operated Halloween were some examples of where
field programmes. By caring for animals in Jamie Christon to the zoo as Managing the NEZS’s President His Grace The Duke of successfully during a period of economic we celebrated the amazing work done Above: Managing Director Jamie Christon
large naturalistic and innovative enclosures, Director. Jamie’s experience and qualities Westminster and the zoo’s Director General. recession; in order to continue to meet its six here at Chester Zoo. Additionally, Chester feeding one of the zoo’s Rothschild giraffes.
6 2013 Zoo Review Annual Report of the North of England Zoological Society 7
Highlights of the Year Reflections on the Year
2013 AT A GLANCE FROM THE EXECUTIVE TEAM
Mark Pilgrim, Director General Jamie Christon, Managing Director Simon Mann, Development Director
“Every year at Chester Zoo brings many “A combination of a memorable, long, hot “2013 was another intensive but rewarding
memorable events. In 2013, the two that summer, new animal arrivals and Bugs! year which finally saw the first major phase
stood out for me were, firstly, the day the made the summer of 2013 one of the most of the Natural Vision masterplan, our
heavy machinery arrived on the site of popular in the history of Chester Zoo. It £30.5m Islands project commenced on
our innovative Islands project. This was was great to be able to watch how much site after many years of planning. This is
a very important milestone in the history our visitors enjoyed their experience; the largest single project in our zoo’s long
of Chester Zoo. Following two years of not only exploring the zoo but spending history and will bring a new dimension to
planning and development and maintaining time with their families and friends. We conservation and education in the modern
We celebrate the hatching of the first Bell’s the all-important momentum of such a got great feedback during the year, and zoo as well as present a unique and world
JANUARY JUNE anglehead lizard bred in the UK. large and significant project as this, it was engaged with our visitors with both a strong class visitor experience. Projects of Islands’
Birth of Asian elephant calf, Bala Hi Way, the Start of a mammoth task to reintroduce the Rare sand lizards bred at Chester Zoo are a great relief with work beginning on site conservation and education message that size have many hurdles to overcome but
second to be born within twelve weeks. rare native Barberry carpet moth back to released into the wild. that the Islands project had developed a we will carry forward into 2014.” the appointment of Laing O’Rourke as
the UK. momentum of its own. main contractor in July 2013 and their
Giant anteater becomes only the second
A Spiny turtle hatches, the first ever to be subsequent start on site on 5th August
ever born at our zoo. The second highlight was less thoroughly
bred in the UK. represented a huge milestone for Chester
OCTOBER planned. The radio call early in the morning
FEBRUARY Zoo and everyone involved with the project.”
A huge animatronic bumblebee is to go to see the new born Greater one-
Launch of Halloween themed events,
We welcome the arrival of a new species, a photographed on the set of TV soap horned rhino calf, a Critically Endangered
including a pumpkin hunt.
Malayan tapir. Coronation Street before joining 13 robotic species and the first ever born at Chester
bugs arriving at the zoo for our Bugs! We advertise for ‘elves’ to help Santa at Zoo was a very special moment.”
Early preparations for our £30.5 million 2013’s Christmas events.
exhibit.
Islands project are underway.
Go Orange fundraising campaign to help
threatened orangutans is launched.
MARCH JULY
Official figures reveal we remain England’s Critically Endangered Sumatran tigers born NOVEMBER
most visited attraction outside of London. at the zoo make their public debut in the
summer sunshine. Delight at the positive response to plans for
A second Black rhino is born within the
Zoos and field conservationists call for the lazy boat journey as part of the £30.5
space of six months.
worldwide action to stop illegal killing of million Islands project. It will give zoo visitors
wildlife. a unique view of island animals.
APRIL
Chester Zoo appoints new Managing
Urgent appeal is launched to find a DECEMBER
Director, Jamie Christon.
Critically Endangered Black rhino injured
by a poacher’s snare, after images of it are Chester Zoo’s animal experts secure top
captured on Chester Zoo-funded cameras AUGUST awards from BIAZA; and is voted Best Large John Iles, Finance Director Stephanie Sanderson, Director of the
in Kenya. Visitor Attraction at the Marketing Cheshire Living Collection
Construction begins on £30.5 million Islands “The zoo achieved another record breaking
The Royal Zoological Society of Scotland, awards.
project. year with income reaching a record “2013 has been another great year
Edinburgh Zoo, asks our endocrinology Director General Dr Mark Pilgrim succeeds in high. Online sales continue to grow and of breeding success and scientific
Cheetah cubs born at Chester Zoo make
experts to help predict when Giant panda 15 year quest to have the Ecuador Amazon memberships were also at an all-time high. achievement in the zoo. We have also been
their public debut.
Tian Tian will be fertile. Parrot reclassified as a unique species. This has been a terrific achievement in working hard to provide more opportunities
First photos released of baby Greater
Work begins on a free nature reserve, to be Launch of Lantern Magic Christmas events. the context of the work that has gone into for our visitors to interact with our staff.
one-horned rhino Komala out and about
accessible to the public without having them We welcome our 50,000th member, an all- preparing for Islands, with the preparation The Bugs! exhibit was an excellent example
with mum, Asha.
to enter the zoo. time record number of members. for the financial and business plans, project of this as were new initiatives to hold more
control systems and funding for this taught sessions out in the zoo and increase
MAY SEPTEMBER £30.5m project. The Finance Team is being staff presence at key exhibits. Inspiring
restructured with a number of new faces our visitors to take action in support of the
Our scientists are acclaimed for the ground- We greet our one millionth visitor.
as we prepare and look forward for what natural world is a crucial part of our work
breaking research which assisted our rhino His Grace The Duke of Westminster cuts promises to be a landmark in the zoo’s and to this end, my role was split in October
baby boom. the first turf as construction begins on a new development.” 2013 allowing me to concentrate more on
Fascinating x-rays of our young sloths show Monsoon Forest building, an integral part of developing this important area.”
how they have more ribs than any other the Islands project. Above: Cheetah cubs born at Chester zoo
animal. making their public debut in August.
8 2013 Zoo Review Annual Report of the North of England Zoological Society 9
North of England Zoological Society Strategy 2013-2018
A NATURAL VISION
Throughout 2013, the Trustee-approved strategy ‘A Natural Vision’ informed and guided the management team in planning, achieving and
developing our mission and supporting business activities.
Strategic objective 1 Strategic objective 2 Strategic objective 3 Strategic objective 4 Strategic objective 5 Strategic objective 6
To ensure that our To be a world class ‘must To be a centre of excellence To ensure long term To ensure that our staff are To ensure an excellent
conservation and see’ visitor attraction, in for animal and plant care commercial viability recognised as being at the external reputation that
educational activities, both terms of quality, service and based on sound scientific through excellent business heart of the organisation builds trust and allows us to
in the zoo and globally, enthralling experiences. principles. practices. and influence the success influence our stakeholders.
achieve the greatest of everything we do.
conservation impact.
This means: This means: This means: This means: This means: This means:
• having more control and influence over our • providing immersive, authentic experiences, • providing best practice animal and plant • broadening our income base via new • helping people innovate, assessing • developing and creating a clear brand and
field programmes; for visitors across all sectors of society, so husbandry and care; markets, products, funding and land use; leadership and capability and producing a awareness of what we want to be known
increasing the reach; people development plan; for;
• ensuring that we get the most conservation • ensuring our facilities are fit for the purpose • developing better intelligence and market
impact from the collection; • providing a personalised visitor experience; of providing excellent care; analysis and exploiting this data to better • ensuring we have excellent recruitment, • receiving industry recognition across
understand our customers; selection and induction processes; multiple disciplines through awards;
• understanding the expertise and • establishing and evaluating what it means • focusing our science to support
specialisms of our staff and development of to be ‘world class’; conservation and animal welfare; • working smarter to drive down costs; • improving staff facilities and staff welfare; • protecting our reputation and having robust
new skills required; crisis management processes;
• consistently provide high quality visitor • sharing our skills and experience both • increasing winter revenue; • developing a culture that means that
• empowering people to make facilities; internally and externally. everyone is an ambassador for our work; • developing strategic lobbying on the issues
environmentally positive life style changes; • revision of the pricing strategy. that we feel strongly about;
• maintaining year-round, high quality visitor • training and development including
• evaluating the conservation impact of our experience; succession planning and building capacity; • ensuring greater public engagement with
activities; our science and technology, conservation
• continuous improvement of site • developing a system of reward and and commercial activities;
• ensuring that we consider the presentation standards. recognition that includes performance
environmental sustainability of all that we management, pay and benefits; • continuing liaison with our partner
do. organisations and peers, e.g., BIAZA,
• initiating cross-functional working groups EAZA, WAZA, IUCN, ALVA;
that build in flexibility.
• providing support and expertise to targeted
zoos throughout the world in partnership
with like-minded organisations to improve
the general public perception of zoos.
5. Our staff getting involved with the Go 6. Chester Zoo winning Large Visitor
1. Gashaka Biodiversity Project logo. 2. Our immersive Butterfly Exhibit. 3. A young orangutan. 4. Products on sale at the zoo’s Ark shop. Orange campaign. Attraction of the Year award.
10 2013 Zoo Review Annual Report of the North of England Zoological Society 11
Supporting strategic objectives:
1 2 3 4 5 6
Natural Vision Masterplan
DEVELOPMENT DURING 2013
Islands Newts
A significant amount of preliminary work Over 40 volunteer staff members freely
was executed from autumn 2012 to spring donated their time from April to August of
2013 to ensure that Great crested newts
Restaurant and covered seating 2013 to relocate species occupying the
Islands site into enclosures that would and other amphibians on site could be
meet their needs - either long term, or as safely caught and relocated to the two large
a temporary measure before they move receptor ponds that have been protected
back into the Islands zone in early 2015. and improved under the direction of our
Anoa habitat Shop These works included the creation of
facilities for Bongo, Banteng, Grevy zebra,
ecology consultants. The volunteers’ activity
established that a thriving population of this
ducks and cranes and a bird breeding protected species exists locally. The newts
will continue to be safeguarded throughout
Boat jetty centre.
End point After a four-month tender process, the
the programme until they can recolonise the
whole Islands site, including the new water
Warty pig habitat Babirusa habitat main contractors for the Islands project, bodies being created.
Laing O’Rourke, were appointed in spring
of 2013 and started works on site in early Facts:
August. Their first priority was to set up
• 800+ pitfall traps set and 929 Great
site offices and security, install services
crested newts relocated!
and then progress the roads, river ride and
the unique Monsoon Forest building (an
Indonesian-themed tropical house). The Nature Reserve
School Monsoon Forest
latter will nestle in dense planting but the
transparent polymer roof will be visible from Thanks to the generosity of a number of
much of the site. With a volume of 30,000 external parties, funding was available in
cubic metres, the interior will be entered at 2013 to develop a small nature reserve on
canopy level, and the visitor will drop down a site at the rear of the zoo’s main car park,
through a treehouse and series of tree-lined overlooking the Shropshire Union Canal.
paths, passing South East Asian birds and This area has been planted with native
reptiles, Sumatran orangutans and Sulawesi species and has a dipping pond and grassy
macaques until they gain underwater amphitheatre-style seating to encourage
views of the Sunda gharial crocodiles in visitors and school parties to enjoy the flora
their pool at the lower level. This is a very and fauna of Cheshire. The formal opening
complex building - a UK first in architecture, is scheduled for May 2014, with the area
Orangutan camp engineering and quality of the experience accessible during zoo opening hours and
Cassowary habitat offered to visitors. free of charge to enter. It is also close to
local cycling and walking routes. Although
Building and fit-out works on the Islands currently small, the area is the first phase of a
Bali starling bird temple site are scheduled for completion at the
end of 2014, giving time to introduce the
potentially much larger reserve which the zoo
intends to expand over future years as funds
animals into their new spaces and ensuring become available.
the 43,000 plants have an opportunity
Banteng habitat to mature before the new zone opens in
Spring 2015. Through them we will tell
the story of six South East Asian islands,
each of which has a different habitat and
mix of species. Visitors will follow in the
Tiger pool footsteps of early explorers and more recent
conservation expeditions to see at first hand
the uniqueness and fragility of their different
ecosystems.
Facts:
Tiger habitat • 450 metre boat ride and 1.3 km of
paths within Islands
• each boat will be uniquely themed Left: Graphic showing the Islands site
and unmanned carrying up to 17 when completed.
visitors Above: Dipping pond at the new Nature
Reserve, opening in May 2014.
12 2013 Zoo Review Annual Report of the North of England Zoological Society 13
Supporting strategic objectives:
Progressing our Mission 1 2 3 4 5 6
CONSERVATION AROUND THE WORLD In-Zoo Developments
KEY DEVELOPMENTS: ANIMAL AND
PLANT COLLECTION DURING 2013
All of the activities that we, Chester Zoo do, Each species that we keep at Chester people to care enough about nature to
directly or indirectly support our mission ‘to Zoo has a clearly defined reason for being take some action. In 2013 more than 1.4
be major force in conserving biodiversity here. These roles are documented within million people visited Chester Zoo. With this
worldwide’. Throughout the pages of this our collection plan. There are a number number of people with an interest in wildlife
Annual Report you will find some wonderful of roles that a species can fulfil at the zoo we have a wonderful opportunity to inspire
examples of activities that happened including in-zoo conservation breeding, in- people to care enough about biodiversity to
Mammals Hi Way family. Undoubtedly the lowlight Birds
during 2013 in support of this mission. zoo conservation ambassador, education influence the politicians and decision makers
for the year was the sad deaths of our two
These activities in support of conserving or to enhance the visitor experience. In fact to change the world. A major focus for this year has been the At the start of the year all of the aviary mesh
Asiatic elephant youngsters – Jamilah Hi
biodiversity become more and more urgent most species within the zoo have more than preparation for the Islands development. on the Parrot Breeding Centre was painted
The delivery of these activities relies heavily Way and Nayan Hi Way. Both were taken ill
each year. Extinctions are occurring at a one role. Having a clearly defined role or As well as scrutinising the designs for with a zinc and lead free paint in an effort to
on sound science as well as passionate with elephant endotheliotropic herpesvirus
rate of up to 1,000 times more than the roles for each species is important so that the new enclosures, enabling work was mitigate the issues of zinc and lead toxicity
committed people. It is this essential three (EEHV) which affects both wild and captive
expected natural rate. The greatest current we can measure how well each species is required on existing buildings to allow for the which caused serious health issues in some
pronged approach to nature conservation elephants. Unfortunately, despite the
threat to biodiversity is habitat destruction performing. These species which are here as movement of stock, so that the site could be of our parrots during 2012.
that places zoos uniquely as the only quick responses and best efforts of our
to convert land for agriculture and part of in-zoo conservation breeding include cleared ready for the construction work. In
organisations with an ability to do all three. Elephant and Veterinary Teams, the young Work commenced on Islands enabling work
development. Wildlife trade, climate change, the Fen raft spider, a threatened species preparation for Islands we were delighted to
elephants were unable to be saved. The in January, with the Wetland Bird Nursery,
and the introduction of invasive species are native to the UK. Through our zoo exhibits and our messages bring Malayan tapirs to the zoo, and Marjorie
zoo is currently supporting research into an a series of purpose built diving duck tanks
also responsible for huge biodiversity loss. we need to connect people with wildlife, and Betong can currently be seen in the
2. Direct support of conservation effective treatment of this virus. and dabbling duck rearing pens being
During the past decade, six million hectares inspiring them to appreciate it and the value Cattle House.
projects and programmes in nature built on the site of the Red-crowned crane
of primary forest have been destroyed it brings to our lives and the lives of other The summer brought the arrival of Embu,
to protect endangered species or Other significant arrivals in 2013 include the enclosure.
each year along with all the species that people. Biodiversity is crucial to human our third Black rhino calf in ten months
habitats. wellbeing, sustainable development and arrival of a pair of young Jaguars from two
they support. Our planet’s biodiversity is from first time mother Zuri, and raised the The other important bird construction
poverty reduction. But people - particularly French zoos, a two year old spotted male project for the year was the building of the
simply collapsing under the pressure that Not only do we need to manage and breed number of Black rhinos held at the zoo
those in the developed world - have become Napo, and a ten month old black female small parrot breeding aviaries, 14 aviaries
we, human beings are placing on it. This species in the zoo, if we are to conserve to ten animals, a historical high. Further
so far removed from nature that they have Goshi. The pair arrived in February and can specifically designed for the breeding of our
current biodiversity loss we are witnessing, these species in nature in the long term we success for the Rhino Team came when our
forgotten how much they, and others, rely now be seen together in the rainforest side most highly threatened smaller parrots, in
is the greatest extinction crisis since the also need to play an active role in protecting Greater one-horned rhino female Asha gave
on it. From the very beginning of time, of the Spirit of the Jaguar. We also received particular our Endangered Lorikeets and
dinosaurs disappeared 65 million years ago. their habitats. During 2013 our ten long term birth to Komala, a first for the zoo. June also
people have always relied on biodiversity a new three year old Rothschild’s giraffe Grey-breasted parakeets – probably the
Extinctions are not only irreversible, they also field programmes went from strength to brought on the birth of two female Sumatran
for food, medicines and protection. Today bull from Leipzig. The start of the year also most endangered parrot we manage at
pose a serious threat to our own health and strength and pages 26 to 37 of this Annual tiger cubs. The cubs have been regularly
the roles are reversed with us needing to saw the arrival of four Bornean orangutans Chester Zoo. We are delighted that seven
wellbeing. Report report on the great progress of our seen playing outside in the sunshine after
feed, cure and protect nature if we want to from Blackpool Zoo. These orangutans are Grey-breasted parakeets were reared during
field conservation programmes. mother Kirana chose to take them outside
We believe that modern progressive zoos secure a healthy and prosperous future for being housed temporarily at Chester while 2013.
when they were just two days old. Only
can play a large role in the fight against 3. Inspiring our visitors about the natural our children. Blackpool builds a new facility. These and
two days later, Cheetah KT gave birth to
the loss of biodiversity given the necessary world such that they care enough the many other international exchanges of
two healthy cubs which could be seen
resources and leadership. The areas of zoo about nature to make changes in their animals that occurred this year demonstrate
throughout the summer chasing each in the
activity that contribute directly to conserving daily lives that benefit nature and the the good cooperation that exists between
grass. Other highlights for 2013 included
biodiversity can be divided up into three environment. zoos and the importance of supporting
a female giraffe calf, Rock hyrax and three Top: Black rhino Embu born at Chester Zoo
activities; international breeding programmes.
While we are hugely proud of our breeding Kirk’s dik-dik, including Neo who made during 2013.
1. The breeding of species within a results and our work in field protecting Adding to the breeding successes of last headlines around the world. Finally, we also Middle: Neo, one of three Kirk’s dik dik born
captive environment for which there species and habitats at grass roots level, year we welcomed the birth of a female had two Banteng calves born, building up at Chester Zoo during 2013.
is a real need as part of an action plan perhaps our most important role in long term Above: Native Fen raft spiders bred at Asiatic elephant Bala Hi Way in January, the herd size ready for when they move into Right: Female Cheetah KT with one of her
for that species. conservation of biodiversity is in inspiring Chester Zoo. born to mother Sithami and adding to the Islands in 2015. gorgeous cubs.
14 2013 Zoo Review Annual Report of the North of England Zoological Society 15
Supporting strategic objectives:
1 2 3 4 5 6
In-Zoo Developments
KEY DEVELOPMENTS: ANIMAL AND
PLANT COLLECTION DURING 2013 (CONT)
Work was completed in late spring and Reptiles, Amphibians, Fish and and husbandry techniques, including a The poison frog area in the Tropical Realm and cuttings, potting and care of plants in
both facilities immediately began to Invertebrates complete review and implementation of; diets, has been renewed; this is the first part of a nursery, planting, pruning, feeding and
show their value, with a large number of daily routine, displays and management of the larger plan to develop the ‘Amphibian watering, botanical identification and naming
During 2013 we initiated a programme aiming
waterfowl being reared at the Wetland off-show facilities to accommodate the arrival Area’ to engage visitors in the diverse world of plants, soils and composts. The course
to develop sustainable colonies of key species,
Bird Nursery including 12 White-headed of new species. As a result of this refreshment of amphibians and explain the conservation concluded with the students undertaking a full
develop applied research, support in situ
ducks (a species that has proven difficult of the department, numerous new species work we do overseas. day of practical exams, which they all passed.
programmes, and expand in-house expertise.
to rear historically) and 16 Baer’s pochard, have been displayed, including Big-bellied The skills learned by the students will enable
This approach allowed us to enrich our The team was involved in breeding colonies
a Critically Endangered bird that is on the seahorses, Surinam toads, Emperor them to have greater success in growing rare
amphibian collection and make great progress of Sand lizards and Fen raft spiders then
verge of extinction in the wild. Chester Zoo’s tetras mixed with Caecilians and lovely plants in their nurseries and re-establishing
in terms of breeding success of key species. subsequently releasing them back to their
contribution to the European Breeding representation of local marine fauna ready for the plants back in the wild.
habitat in North and South Wales respectively.
Programme for this species is playing a As a result of refining the collection and a new exhibit.
There has also been a significant dedication The large plant bed outside the entrance
major role in its long term survival. reviewing species’ roles in the collection,
Some new invertebrates have made an to head starting the Large heath butterfly of June’s pavilion was re-landscaped and
some new species joined. These included
During early March the bird department appearance during 2013 including a large conservation programme. planted with a selection of plants that will
new species from Madagascar; Golden
group of Montserrat tarantula coming directly provide winter colour and the garden around
annual tropical house catch up took place, mantella frogs, Madagascan russet We also had great breeding successes with
from the same island as our Mountain chicken the Mottershead Memorial Garden at Oakfield
with a mist netting operation resulting in 60 millepedes, Blue-legged mantella frogs, the Green-crested lizard (a new species
frogs. The Dead leaf mantids also joined the has been given a much needed makeover.
birds being caught. All bird team staff and Collared iguana and Rainbow frogs which last year) and the Bell’s anglehead lizard populations of Floating water plantain present
interns were involved in this workshop and collection to enhance the visitor experience in The zoo was awarded the North West in
enrich our current and new exhibits. (probably a first for Europe). We hatched the on the Huddersfield Narrow Canal Site of
had the opportunity to handle, measure, the Butterfly Exhibit. Bloom trophy and received a Gold Medal in
first Spiny turtle at Chester Zoo after keeping Special Scientific Interest (SSSI). In October
Another large component of the team’s the Large Tourist Attraction Category.
weigh and carry out a body condition this species for ten years, and our success a number of these plants were re-introduced
work was the conception of the new animal
assessment on the birds. This operation with our Asian turtle breeding groups has into the Huddersfield Narrow Canal and
collection for the Islands development.
raised a great deal of press interest. continued with the hatching of two Critically they have also been placed in the zoo’s
Several of these species began arriving in
Endangered Golden coin turtles. Conservation Garden.
The Curator of Birds visited Java to assess 2013 because our teams have to learn to
the conservation breeding activities at manage the complex breeding strategies for Plants Spines from two species of cactus were sent
Cikananga Conservation Centre. Chester Zoo some of them including Waving frogs, Six- to Ghent University, Netherlands, who are
The zoo is growing Berberis vulgaris plants as
is leading the support for this NGO, which lined grass lizards and Red devil crabs. undertaking DNA testing to determine the
part of the Barberry carpet moth project. The
is currently breeding four species of highly As further preparation for Islands we received project’s aim is to create a triangle of plants genetic variability of these species held in
endangered Indonesian passerines. He also collections. Far Left: Keepers assess the body condition
an analogue species for the Giant water connecting Chester Zoo, Dudley Zoo and
visited two release sites for Black-winged of a rare Gray cheeked parakeet.
bug, to build skills within the team rearing Twycross Zoo using the canal system to link
starlings and carried out a preliminary survey The Curator of Horticulture and Botany and Far Right: Two Critically Endangered Golden
this large insect. We also received eleven them. In total over 550 plants were planted
for the Critically Endangered Javan green the Team Manager spent over three weeks coin turtles hatched during 2013.
Tentacled snakes from Vancouver Aquarium, this year covering the first 20 km of the
magpie and Rufous-fronted laughingthrush in in Mauritius delivering a horticultural training Far Bottom: Blue poison dart frogs in their
this species will make up part of a series Shropshire Union Canal starting from Chester.
the montane forests of West Java. course to seven students. They were based renewed enclosure in the Topical Realm.
of aquariums in the indoor area of the When the plants become established, moths
at the La Vallee de Ferney conservation Top Left: Green-crested lizard – a new
orangutans exhibit in Islands, where visitors will be released onto them.
A flock of 15 Laughingthrushes were found in project and there were two students from species to the zoo.
will experience the atmosphere of a field
Gunung Gede National Park and two Javan The zoo continues to grow plants of Floating the Mauritian Wildlife Foundation, four Top Right: Staff working on the Large heath
research campsite.
green magpies were positively identified in water plantain, as part of an ongoing project from La Vallee de Ferney and one from butterfly conservation programme.
Halimun-Salak National Park, this is the first We now have a new Team Manager in place working with the Canal and River Trust. One the Ebony Forest Project. The two week Bottom: The zoo’s Horticulture and Botany
confirmed record for this species in the wild in our Aquarium and the team has made of the aims of the project is to safeguard course covered a wide range of horticultural Team Leader running a horticultural training
for over eight years. substantial changes to improve animal welfare and enhance the internationally important subjects including propagation from seed course in Mauritius.
16 2013 Zoo Review Annual Report of the North of England Zoological Society 17
Supporting strategic objectives: Supporting strategic objectives:
1 2 3 4 1 2 3
Supporting the Animal and Plant Collection Science Investigations
ENSURING EXCELLENT STANDARDS OF ANIMAL EVIDENCE IN SUPPORT OF APPLIED
HEALTH, WELFARE AND HUSBANDRY CONSERVATION, EDUCATION AND WELFARE
Knowledge and understanding
underpins the zoo’s mission, in both
our field and on site activities. Scientific
method provides the evidence base
for decision making, evaluation and
refinement, whether related directly
to species conservation or indirectly
through delivery and support of
organisational needs and the building of
scientific credibility and capacity.
Our success in science hinges not only
on our research output but also our ability
to communicate our findings and support
and influence peers both nationally and
internationally. During 2013 zoo staff and
academic associates contributed over
The Animal and Conservation Medicine projects in Malaysia, Indonesia, Montserrat by our Animal Supplies Department (ASD).
100 scientific and technical publications
staff work closely together and with and the UK and represented the zoo Browse (cut branches) is an important food
(see Appendix 6 for key publications),
external partners to ensure excellent in multiple fora including BIAZA, British source for many of our large mammals and
participated in a number of animal
standards of animal health, welfare Veterinary Zoological Society and the in 2013 the ASD substantially increased their
management and conservation committees
and husbandry. Their activities are European Association of Zoo and Wildlife work in this area. Two new willow plantations
(see Appendix 3), reviewed 33 scientific
audited by the Animal Health, Welfare Veterinarians and the United Nations were established and more staff received
papers and contributed to 44 conferences
and Husbandry Sub-Committee of the Environment Programme Great Apes chainsaw and tree identification training
and workshops.
Conservation and Education Committee Survival Partnership. allowing us to take better advantage of
– a committee of the zoo’s Trustees. donated material in the wider Cheshire and Capacity building and training is also
Animal Moves and Records
Some of the key support services are North Wales area. Thanks to the assistance important to our work and, in 2013, included
highlighted below: Accurate record keeping and inter- of a team of willing volunteers we were also university lectures and seminars, and talks
zoo animal transfers are critical animal able to double our browse silage production. to Chester Zoo staff, interns and members.
Veterinary service management tools and vital to our Human Wildlife Conflict Our Veterinary team is also a key partner in a
Our nutritionist works closely with the teams We also provided technical training to 24
Chester Zoo has an in-house team of vets contribution to international breeding participants in a range of conservation skills Two major long-term projects have continued significant, international project research into
to ensure that the animals are fed diets
and nurses to provide clinical care to the programmes. In 2013 we moved 4,452 including hormone analytical methods, field cardiac health in great apes. In recognition
optimised for their health and wellbeing. throughout 2013 resulting in further
collection. As well as providing care for individuals in 193 separate transactions survey techniques and zoological medicine. of this contribution, we were joint winners
For example, in 2013 diets of more than 80 publications and recognition. The Assam
sick animals the department also manages (34% of these being international transfers). of the 2013 BIAZA award for ‘Significant
species managed by the aquarium were Haathi Project has grown significantly since
a comprehensive preventative health As well as the logistics of arranging safe Our research work covers a wide range Advances in Zoo and Wildlife Medicine’.
revised and significant improvement made. its inception in 2004, receiving various Darwin
care programme. 2013 was a busy year transport and providing well designed of disciplines and projects and involves
Development of both in-house and global Initiative grants over the past six years. The Social Science
with a variety of challenging cases, both travelling boxes, permits must be obtained, collaborations with a number of universities.
diet management software continues a pace project uses community based human-
at individual and population level. These animal health regulations met and stringent Details can be found in our annual science Understanding our visitors and how best to
and allows us to fine tune how we feed our elephant conflict mitigation techniques to
ranged from the undertaking the first Onager quarantine of all incoming animals review (see http://www.chesterzoo.org/ engage them is also a key area of research
animals as well and as cost effectively as enable people and elephants to coexist.
artificial insemination in Europe, to the use undertaken. conservation-and-research/resources), for Chester Zoo. We were involved in two
possible.
of novel drugs in the treatment of a complex however highlights from four core research significant projects in 2013; the first was
2013 saw us bedding-in the new animal Our Senior Conservation Scientist has also
skin condition in Spectacled bear. Some Applied Ethology Programme themes in 2013 are given below: in collaboration with Morris Hargreaves
records keeping system, ZIMS (Zoological been investigating conflict between livestock McIntyre to develop segmentation models
of our work was widely represented in the Behaviour monitoring of our Giant otters Conservation Breeding and Population
Information Management System). This new farmers and jaguars across 19 countries in for public engagement. The second was a
media including the ongoing collaboration highlighted that our visitors were half as likely Management
system went live at Chester in October 2012 Latin America as part of her doctoral studies multi-zoo project to measure biodiversity
with the Liverpool Vet School in a Channel to view the animals when they had young
and is proving to be an extremely flexible Research supported by the endocrine lab at the University of Oxford. Both studies understanding and the knowledge of
Five documentary series. cubs; this provides evidence to support
and user friendly. was awarded ‘Best Research Project’ by involve data collection to assist in the design actions to protect biodiversity in world zoo
The department is committed to training. the possible investment of den cameras
BIAZA in 2013 for the second year running. of mitigation strategies. and aquarium visitors. This second project
Endocrine Service to improve visitor experience with future
As well as providing staff training it hosted This year’s award marked the end of a five forms part of the United Nation’s Decade
14 visiting veterinary graduates and Monitoring of reproductive and adrenal litters. Behavioural monitoring also provided Animal Health and Welfare
year PhD project examining reproductive on Biodiversity initiative and involves 30
undergraduates, provides a residency hormones enables us to adapt our evidence to support husbandry changes for
success in the European captive population As part of our aim for continuous WAZA member institutions. Due to our
programme in Conservation Medicine, husbandry practices to support animals our Jaguar and Okapi, ensuring continuous
of Eastern black rhinoceros in collaboration improvement in husbandry, welfare and expertise in zoo visitor studies, we were
maintains ongoing teaching collaboration better through pregnancy, birthing and the enhancement of their environment and
with the Universities of Liverpool and visibility of the animal collection, we continued commissioned to work with WAZA on the
with Liverpool Veterinary School and post-partum period. The endocrine service welfare.
Manchester. our investigation of enclosure use by our design, implementation and analysis of this
delivered conservation medicine courses routinely completes reproductive hormone
Our Director General also made a significant Giant otters in their BIAZA award winning important three year research project.
and ape health workshops abroad in monitoring of four key species within the
discovery following fifteen years of research enclosure. Visibility was found to increase by Top: The Ecuador amazon parrot.
association with organisations such as collection: Asian elephant, Black rhino,
on the Ecuador amazon parrot which 30% following construction of the viewing Left: BIAZA Award winner with one of the
Durrell and OVAG (Orangutan veterinary Okapi and Onager.
Top Left: The vet team checking the weight resulted in strong justification for full-species window in 2012 highlighting the value of this zoo’s Black rhinos.
advisory group). Animal Feeding Programme of one of our sloths. recognition. The species will now be extension in enhancing visitor experience and Right: Director General looking looking at
The veterinary department also increased As well as purchasing proprietary feed stuffs, Top Right: The first Onager artificial considered a conservation priority due to its the education role of the species as well as Ecuador amazon parrot feathers as part of
its support to Chester Zoo’s conservation animal food is also produced and harvested insemination in Europe. endangered status. improving the facilities for the animals. his research.18 2013 Zoo Review Annual Report of the North of England Zoological Society 19
Supporting strategic objectives: Supporting strategic objectives:
1 2 3 4 1 2 3 4
Discovery and Learning Commercial Developments
A YEAR OF INNOVATION DEVELOPING AND OPERATING THE ZOO ATTRACTION
2013 has been a year of innovation for
the Discovery and Learning Team and
in preparation for the 2015 opening of
Islands we have been experimenting
with a number of new approaches to
teaching and learning in the zoo.
The Presenter Team has always had a high
profile in the zoo as they deliver the daily
programme of talks at animal enclosures.
In 2013 the Diamond Jubilee Quarter guests in December. New this year was the of Photography Workshops, Handimals
As part of our trying out new initiatives,
(Main Entrance) saw its first full addition of baby animal lanterns, extra elves, and Animal Letter Art and a new bespoke
over the summer, we reduced the number
calendar year of operation. From a a cheeky monkey to entertain the children birthday party room.
of daily talks to allow the presenters the
visitor experience perspective the and magic glasses. Guest feedback was
opportunity to spend more time engaging
Realm students studied the adaptations of The Safari Ranger also ran a two-day ‘Use results have been extremely positive excellent resulting in the event completely
with our zoo visitors in a more personalised
rainforest animals and in the Spirit of the your Senses’ workshop in affiliation with realising a streamlining of the admission selling out despite the release of extra
way and to run activities in different locations
Jaguar theatre they learned about Chester the National Autistic Society (Chester). We process, a relaxed open space for tickets. Plans are already underway to make
around the zoo. One of the most popular
Zoo’s conservation work with ranchers in the explored the children’s view of the world orientation and a quality retail and this event bigger and better for 2014.
activities was ‘Meet the frog that thinks it’s
Pantanal in Brazil. Our Education Research through touch and they were encouraged food environment. A relocation of the
a chicken!’ where the presenters explained Gifts and Experiences saw the inclusion of
Officer is tasked with gathering feedback to handle feathers and other tactile biofacts, membership and adoptions office has
the story of Mountain chicken conservation two new encounters, Fruit bats and Asian
from teachers as to how successful they such as animal skins. also proved beneficial as part of the
and visitors could scan for a microchip in a elephants, which went on sale just before
feel this new approach is and if feedback is scheme providing an excellent service
model frog to identify an individual and learn Discovery and Learning staff continue to Christmas. Delivery of the experiences
positive we will develop similar activities to
how we measure frogs and record data represent the zoo at international events and to members and guests alike. has now moved to the Animal Teams with
maximise the immersive experiences that
just like our field researchers do. By utilising this included one staff member speaking continued support from the Discovery
Islands will provide. During the summer the zoo was host to a
some of the smaller indoor exhibit locations, at the Chinese Association of Zoological and Learning Team in key learning and
brand new temporary exhibit called Mind
like Islands in Danger, we are able to offer Our Presenter Team offered a range of Gardens conference and another at the Latin experiential messaging. A new booking
Bogglingly Big Bugs! The zoo worked with
interesting encounters regardless of the activities to provide added interest in our American Zoo Federation conference. system has been implemented to help
a company in the USA to design and build
weather outside. Islands will provide us with Bugs! exhibit. These included making bug manage the rising demand for gifts and
Our Research Officer co-ordinated research 13 giant animatronic bugs intended to excite
many opportunities to engage our visitors houses from recycled materials and checking experiences that has been seen in 2013.
from 30 collections worldwide on behalf of and enthral guests from July through to
in the practical aspects of conservation the results from our nightly moth trap. Many
WAZA and the Decade on Biodiversity and November. The exhibition attracted over Towards the end of the year the Commercial
and knowing that this has proved popular members regularly attended the morning
presented the findings at the Convention 300,000 visitors during its short stay and Operations Team made plans to introduce
with our visitors allows us to plan with moth count activity and together we recorded
on Biological Diversity meeting in Canada in was supported by a full daily programme
confidence. over 5,000 moths representing 220 species. zonal working methods to further improve
front of over 500 delegates. of activity including meet the moths, bug
Children in particular enjoyed releasing the the guest experience. This will be
We also adopted an exciting new approach house building and a bug story time. The
moths after they had been identified. implemented at the beginning of 2014 and
to teaching as we began to move some of Top Left: Visitors at Bugs! star of the show was a 10m wide Redknee will further support the catering and retail
the schools’ teaching from the classroom In support of our schools’ programme our Top Right: The Presenter station at Bugs! tarantula which greeted people at the end of strategies as well as preparations for the
environment of the Education Centre to Safari Ranger had a busy year and visited 97 Bottom Left: Safari Ranger running a their bug experience. opening of Islands.
venues around the zoo. We recognised a schools, teaching 374 workshops to 9,569 Summer School workshop.
missed opportunity to bring learning to life students. Amongst the most popular topics Bottom Right: Education Programmes The Lantern Magic Christmas event returned Other new commercial developments Top: Redknee tarantula – Mind Bogglingly
by teaching alongside animal enclosures was ‘Saving the Rainforest’ with a focus Manager at the Latin American Zoo for its second year and was again hugely aimed at enhancing the guest experience Big Bugs!
and in immersive exhibits. In the Tropical on Borneo and the plight of orangutans. Federation Conference. popular with the event hosting over 15,000 and driving income include the introduction Bottom: Elf from Lantern Magic.You can also read
