Hall user guide 2018-2019 - Essential information www.lboro.ac.uk/accommodation - Loughborough University
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Hall user guide 2018-2019 Essential information www.lboro.ac.uk/accommodation
Welcome to the
Loughborough Family
Unite Halls
University halls are at the heart of the
award-winning Loughborough student
experience. You will be living with
students that come from all walks of
life. Some of your flat mates will be
studying on a different course, others
will be from different parts of the world.
This guide will provide you with everything you need to know
about living in halls during your time in Loughborough. Make
sure you read it carefully and if you have any questions, please
feel free to get in touch with us.
We are dedicated to creating the best possible experience for
each of you during your time in halls, helping you feel safe
and supported throughout your time here. We want you to feel
part of our halls community. Our aim is to help you reach your
academic potential and to develop personal skills that will
allow you to live and work independently. We know that
moving into halls is a big step, and you can be safe in the
knowledge that you will always be supported by a full team of
wardens and professional services from across the university.
If you do experience any issues during your time here, please
let us know so we can work with you to overcome them quickly
and easily.
We hope you enjoy being part of the Loughborough family!
The information provided in this guide meets the
requirements of the UUK code of practice for
Student Accommodation. This guide forms part of
your Licence terms and conditions 2018-19.
The information in this guide is provided by 2018
WINNER
Campus Services, your accommodation provider. UNIVERSITY OF
TIMES HIGHER EDUCATION
THE YEAR
Campus Services is a department of Loughborough STUDENT EXPERIENCE
University and is responsible for campus SURVEY 2018
accommodation and campus catering. 2ND FOR ACCOMMODATION
Please visit our web page
www.lboro.ac.uk/accommodation
Let us know what you think
If you are not happy with any of our services, please let
us know. We want you to have the best experience
possible and we are keen to hear from our customers.
If you have a problem or have some useful feedback
please email campusservicescustomer@lboro.ac.uk
Stay connected with Campus Services
/campusservicesloughborough
@Lboro_campus b
Support in Halls Contact details
Campus Services Customer Services
Wardens and Sub-wardens are T: 01509 222257 E: campusservicescustomer@lboro.ac.uk
available in each University Hall to
Student Accommodation Centre
help ensure the hall provides a T: 01509 274488 E: sac@lboro.ac.uk
supportive and enjoyable environment Opening hours: 9am to 5pm Monday to Thursday
and 9.30am to 4.30pm Friday
for all the student residents.
Security Gatehouse
If you have any problems, either arising from within the hall T: 01509 222141 (standard phone line)
or connected with any other aspect of being a student at T: 0800 526966 (emergency phone line)
Loughborough, please contact your warden or sub-warden E: security@lboro.ac.uk
who will either deal directly with the issue or refer you to
someone who can help. Any discussions you have with a IT Services, Service Desk
Warden or Sub-warden will be in confidence. T: 01509 222333 E: IT.services@lboro.ac.uk
Medical Centre
Hall Committee T: 01509 222061 (for appointments only)
T: 01509 222062 (information and other enquiries)
Each hall has it’s own Hall Committee, a group of returning E: med.centre@lboro.ac.uk
students elected by their hall to promote an enjoyable
environment for all students. Urgent Care Centre Epinal Way
(Opposite fire station, behind the Hospital)
Now that you have arrived in hall, and paid your Hall Subs, For medical emergencies when the surgery is closed.
you are entitled to participate in all activities organised by Open 24 hours a day, 7 days a week, 365 days a year.
your Hall Committee! You do not need to make an appointment. You can contact
the Urgent Care Centre by calling 01509 568800.
For more information, visit your Hall Committee’s
Facebook page. Counselling Service
T: 01509 222148 E: ucs@lboro.ac.uk
Hall Management Team
Centre for Faith and Spirituality
T: 01509 223741 E: cfschaplains@lboro.ac.uk
• Each Hall has a dedicated Hall Management team Hall contacts
available for any day-to-day enquiries, suggestions All Hall Receptions open 8am to 6pm (Monday to Friday)
or concerns Duty Subwarden 6pm to 8am (Monday to Friday)
• Co-ordinates day to day cleaning and maintenance – 24 hour cover Saturday and Sunday
and your post
Butler Court T: 01509 223819 Duty Subwarden T: 07731 990251
• Ensures your health, safety and security
Cayley T: 01509 223880 Duty Subwarden T: 07849 226365
• Work closely with the Warden and committee to provide
a seamless 24 hour support service David Collett T: 01509 223834 Duty Subwarden T: 07526 256981
Elvyn Richards T: 01509 222254 Duty Subwarden T: 07591 479007
Falkner Eggington T: 01509 223834 Duty Subwarden T: 07757 251452
Faraday T: 01509 223833 Duty Subwarden T: 07583 803715
Hazlerigg-Rutland T: 01509 222254 Duty Subwarden T: 07810 595528
John Phillips T: 01509 222254 Duty Subwarden T: 07810 595528
Robert Bakewell T: 01509 222254 Duty Subwarden T: 07518 420547
Royce T: 01509 223880 Duty Subwarden T: 07960 511767
Rutherford T: 01509 223880 Duty Subwarden T: 07513 019630
Telford T: 01509 223833 Duty Subwarden T: 07812 012252
Towers T: 01509 223842 Duty Subwarden T: 07497 806571
Information is on our website:
www.lboro.ac.uk/accommodation
1
Student user guide
This information is a guide to help you
with the facilities provided.
Security 3
Fire alarm systems and equipment 3
Accident and emergency 3
Leicestershire Police 4
Medical Centre 5
Pets 5
Drugs 5
Smoking on campus 5
Kitchen appliances 6
Damages 6
Stay safe 6
Kitchen storage in self-catered halls 7
Meals in self-catered halls 7
Housekeeping 7
Toilet, bathroom facilities and hot water 7
Heating and ventilation 8
Laundry facilities 8
IT connections 9
TV licence 9
Fault reporting 9
Waste, recycling and energy 10
The Green League 10
Surface water drains 10
Bicycle storage 11
Insurance cover 11
Parcel and Card Office 12
Key dates 13
2
Security Accident and
• Corridor and stairwell lighting will remain on during
hours of darkness with low light levels.
emergency
• Most windows including those on the ground floor • In the event of an accident you need to report
have tamper proof window restrictors, to prevent what has happened to either your Hall Manager or
forced entry from the outside and to minimise the Warden Team dependent on what time of day the
danger of falling from a height from the inside. accident occurred. You can also report an accident
To ensure your safety, these must not be removed. or near miss by using the online portal –
https://sheassure.net/lboro/Portal/LBU/Index
• All doors to individual blocks require resident key
access at the very minimum. All halls have restricted • Your Hall Manager or Warden Team will have the
proximity card access. Individual doors will require contact details of trained First Aiders. Security are
locking on exit and can be locked from the inside via also able to assist at all times.
the door handle or resident key.
• You can contact Security in an emergency by calling
• Do not let anyone you don’t know into your block. 0800 526966 from a mobile or land line.
University staff and contractors will be identifiable
by ID cards and name badges. All keys will be signed • In the event of contacting the paramedic /
out and recorded by Hall Managers or the University ambulance call 999 stating what has occurred.
Key Office. YOU MUST CONTACT SECURITY on 0800 526966
immediately after contacting the emergency services
• Doors to individual bedrooms and kitchens are to inform them that a paramedic/ambulance is
reinforced hardwood fire doors and are designed for on route so Security can direct the paramedic/
maximum security and to prevent the spread of fire. It is ambulance. This will save crucial time.
very important that these doors are not wedged open.
• When the Fire Brigade or Police are required,
• Spare keys are held at the Hall Reception. Contact the Security must contact them. Contact Security on
duty subwarden if the office is closed. 0800 526966 or 888 internal phone.
• Lost student ID cards can be obtained from the • Ambulances are for emergencies eg chest pain,
parcel and card office located in the Herbert Manzoni cardiac arrest, unconscious, stroke or severe
building (Please note – lost ID cards can be cancelled bleeding. If it is not an emergency you can get
at Security if required). advice by:
www.lboro.ac.uk/fm/security • Telephoning NHS number 111
• Contacting your GP or pharmacist
• Going to an Urgent Care Centre
Fire alarm systems • Visiting www.nhs.uk
and equipment www.lboro.ac.uk/services/health-safety
• In your student bedroom, there will be a blue fire
notice located on the notice board or door.
• Make sure you know where the Fire Assembly Point
is located. If you are not sure, ask your Hall Manager.
• In the event of a fire DO NOT use fire extinguishers.
Only trained personnel should use the fire equipment.
Close any doors behind you, activate the nearest
break glass call point and evacuate.
• Throughout the term, fire evacuations will take place
by the 2nd week of the 1st semester and a second
evacuation drill no later than the 4th week of the 2nd
semester. Fire alarm tests are carried out weekly
(short ring only for approximately 20-30 seconds).
If the ring is continual at any time then you must
evacuate the building at once.
• It is a criminal offence to tamper with fire equipment
and you will be fined for misuse as well as being
charged for replacing equipment. This also relates
to smoke detectors in your rooms which MUST NOT
be covered.
EMERGENCY SECURITY
CONTACT NUMBER 0800 526966
GENERAL SECURITY ENQUIRIES
01509 222141
FROM A MOBILE OR LAND LINE
SECURITY ARE AVAILABLE 24/7
EVERYDAY OF THE YEAR
3
Leicestershire Police
Welcome to Loughborough!
As your local officers, we would like to take this opportunity to
wish you well throughout your time here.
We know you’re going to have a great time studying, getting
to meet new people and learning about the town and its
surrounding area.
You will often see members of the team around campus so
why not come and get to know us. We’re always happy to
listen, have a friendly chat and give crime prevention advice.
We are here to make sure your time at university runs as
smoothly as possible.
With that in mind here’s some tips on how to stay safe and
keep your stuff safe, as well as some easy ways to get in touch.
Three things to remember:
Look after yourself
• Enjoy alcohol sensibly
• What goes online stays online
• Travelling alone? Consider a cab
Look after your stuff
• Register your valuables with immobilise.com
• Got a bike? Use a D-lock to secure it
• Leaving your room? Lock your doors and windows
Think of your neighbours
• On the way home, keep the noise down
• Shopping trollies are not chariots!
• Remember you are a representative of the university
You can follow us on Twitter @LboroUniPolice or find us on
Facebook at Loughborough University Police. You can see
who’s in the team and how to get in touch on our website:
www.leics.police.uk/local-policing/loughborough-university
There’s also more tips on how to keep you and your stuff safe
in a dedicated student section of the website.
www.leics.police.uk/students
4
Medical Centre Meningitis
The Medical Centre is a regular GP surgery providing First-time university students between the ages of 18-24
NHS services to registered patients. It is situated in the will be offered a vaccination to prevent meningitis W
centre of campus close to the student village. disease. The vaccine protects against four different causes
of meningitis and septicaemia.
The Medical Centre provides service to patients
Monday to Friday between 8am and 6.30pm. They If you were not contacted through your home GP, please
provide a range of GP and nurse appointments including speak to the GP you register with to see if this can be
specialised clinics in contraception, sexual health and offered to you.
minor illness and injury. To book an appointment,
call 01509 222061. If you suspect yourself or anyone with the following
symptoms contact your Duty Sub-Wardens
If you have not yet registered at the Medical Centre, you or / and Security who will call an ambulance.
can print off a form from their website or fill one in at
the Medical Centre. Typical Meningitis symptoms in adults may be as follows:
• A constant generalised headache, confusion and/or
If you require urgent medical care or advice between drowsiness.
6:30pm and 8am, or during weekends/bank holidays, • High temperature, although hands and feet may be cold.
please call NHS 111.
• Vomiting, stomach pain, sometimes with diarrhoea.
• Rapid breathing.
For further information you can visit the website
www.lborounimedicalcentre.co.uk or call in. • Neck stiffness – moving the chin to the chest will be
painful at the back of the neck.
• A rash of red or purple spots or bruises (or darker than
normal in dark skins) that do not fade when you press a
Drugs glass tumbler or finger against them – this may not be
present in the early stages.
Students are reminded that possession of illegal • Joint or muscle pain.
substances is a criminal offence and possession with • Sensitivity to bright lights, daylight or even the television
intent to supply is a more serious offence. To do so
would constitute a criminal offence. Students found These symptoms may not all appear at the same time.
to be using or in possession of; or knowingly allowing
any illegal substance including cannabis are in There is no known way to prevent meningitis, it is therefore
contravention of their Licence Terms and Conditions important to be aware of the danger signs. If someone
– see Clauses 7.1.1, 18.2 and 21.18. becomes unwell they may deteriorate quickly – medical
advice must be sought if you suspect meningitis. Phone
www.lboro.ac.uk/media/wwwlboroacuk/external/ Security who will call an ambulance.
content/services/campusliving/docs/Halls%20of%20
Residence%20T&C’s%2018-19.pdf
Breach of these clauses will be dealt with under the Urgent Care Centre
University’s Disciplinary regulations
www.lboro.ac.uk/admin/ar/policy/drugs Epinal Way
and your Licence may be terminated by the University.
(Opposite Fire Station, behind the Hospital)
Open 24 hours a day, 7 days a week and 365 day a year and
Smoking is for medical emergencies when the surgery is closed.
• No smoking is permitted in any University building. You do not need an appointment. You can contact the
Urgent Care Centre by calling 01509 568800.
• No smoking should be within 3 metres of any building
especially windows and doors.
• No smoking on campus includes electronic cigarettes
(E-cigs) and any forms of pipe from other nations. This
includes any style of smoking pipes including shisha
Pets
pipes.
It is against University regulations to bring or have pets
• Certain external areas of the campus are no smoking and in your accommodation on campus, if any are found
further details can be found in the University Smoking you will be asked to remove them with the exception of
policy. guide dogs.
5
Damages
• Living in a community brings its own
challenges, and at times accidents can happen.
We expect general wear and tear, we ask
everyone to take responsibility for their own
area; treat it with respect as you would your
own home.
• If an incident or accident happens report it as
soon as possible to your Hall Manager and/or
Hall Warden. The earlier they are informed the
more they can assist you.
• Charges will be made for all damages and if
they cannot be attributed to individuals the flat
or block may be charged.
• For further information regarding the damage
charges or to check if you are covered by the
STAY SAFE
Endsleigh Insurance policy please view the To maintain your safety there are a number of items
following link: that are not allowed in your accommodation.
www.lboro.ac.uk/services/accommodation/
fees/ This is also supported by the Stay Safe DVD which you
could have watched before being allocated your room.
The DVD can be viewed at
www.lboro.ac.uk/campus-living/accommodation/
Kitchen appliances halls/videos/
Banned items are:
Each self-catered kitchen is supplied with a:
• Any type of refrigeration (unless supplied by us for
• Microwave
medical reasons)
• Fridge freezer
• Chip pans / oil in saucepans
• Toaster
• All additional electrical kitchen appliances
• Kettle
• Personal heaters of any kind
• Cooker with oven/grill incorporated (gas or electric)
• Electric blankets
Each catered / Kitchenette is supplied with a: • Extra furniture
• Microwave and / or microwave Oven Combi • Candles or incense sticks
• Larder fridge • Socket cube adaptor
• Hob • Inside BBQ trays
• Induction Hob (5 day catered halls only). The only • Fireworks
pans to be used on the induction hob are the ones • No door wedges used in communal areas,
supplied in your kitchen when you arrive ie kitchens and corridors
• Toaster
If these items are brought into the University your
• Kettle
Hall Manager or Warden will ask you to remove them.
If there are other items not listed but considered as
If you find you are missing any of this equipment
dangerous, these too will be confiscated. Personal
please contact your Hall Reception. Instructions for
electrical items belonging to students and residents
all of the equipment listed above can be found in
should conform to European Standards and display
your kitchen.
the CE Kite mark on the cable or plug.
Only British rice cookers are allowed to be used in
All equipment must be in good working order.
kitchens. They must conform to European Standards
Students should not trail cables from personal
and display the CE mark on the cable or plug.
equipment across the floor as these could cause
a trip hazard.
No cooking equipment is allowed in the study rooms.
Please DO NOT Use plugs that are not UK 3 pin.
Any equipment/device brought on to Campus must be
constructed and operate to current British Standards.
Campus Services provide a portable appliance service
if requested. Contact campusservicescustomer@
lboro.ac.uk to request a service. You must purchase
an adapter to enable using your equipment in the UK.
Any appliances that may be causing problems such
as circuit tripping will be PAT tested and if found to be
unsafe will be removed.
6
Kitchen storage in Housekeeping
self-catered Our service to you:
• Your study bedroom and en suite facility will be
• Each resident has kitchen storage space allocated to cleaned once a fortnight
them. Where cupboards are lockable, the key will be
supplied with your room key on arrival. • Kitchens are cleaned on a weekly basis
• There may be additional cupboards underneath the • Communal bathrooms and toilet facilities will be
sink to store pots, pans and other utensils. cleaned a minimum of three times a week
• A fridge/freezer is available to store food for each • You will be advised of your regular cleaning day by
resident and an agreement should be made between your Hall Manager
residents as to how this space is shared.
To help us deliver this service to a high standard we ask
that you:
Meals in catered halls • Clean up all spillages.
• Keep refrigeration units clean and tidy.
All meals must be taken in your own hall unless
advised otherwise. Meal times are displayed in your • Wash up and put away your crockery and cutlery.
dining hall and menus can be viewed at
• Clean your wash basin or en-suite on a regular basis.
www.lboro.ac.uk/services/accommodation/halls/
hallcatering/ • On your cleaning day leave your room tidy.
• Please refer to the kitchen gold star reward scheme
Please note: only 1 meal unit can be used at any meal as to what is expected to keep your kitchen tidy.
service (unless you are picking up a packed lunch for a
missed meal that day). • See Waste, Recycling and Energy page 9.
Catered services are reduced over the Christmas
period, Easter vacation and end of term fun week.
Catering is not available on University closure days. Toilet, bathroom facilities
and hot water
Meals in self-catered • En-suite toilets have a dual flush feature installed in
order to save water.
halls • Hot water for showers and basins is supplied from a
hot water storage tank which has been designed and
Struggling for meal ideas? Visit sized to meet the normal demand of residents.
www.lovefoodhatewaste.com/recipes for
some great recipes. • Please consider other residents when showering as
longer showers will use more hot water.
• Please help us save water by not leaving taps/
Diners+ showers running unnecessarily.
If you are in a 5 day catered hall or self-catered
accommodation you can buy meal units to use in hall • If you have a shower timer in your hall please use it,
dining rooms loaded onto your student ID card. Visit take quicker showers and save water.
www.lboro.ac.uk/services/campus-living/food-drink/
dinersplus for further information.
CASH+
Upload cash onto your ID card to spend on food
and beverage purchases in any Campus Services
shops, cafes and casual dining outlets, including
catered halls.
7
Heating and
ventilation
• Kitchens also contain extraction units to disperse
steam and cooking odours.
• En-suite bathrooms contain extractor fans which
can be activated in conjunction with the light switch
(UPP continual extraction).
• Shared bathrooms have automatic ventilation.
• Please adjust the radiators in your bedroom by
the thermostatic valve (where fitted) to provide a
comfortable environment.
• If you are not satisfied with the level of heating in
your room, speak to your Hall Manager who will
assess the situation. The heating system is operated
by a central boiler with pre-set times for summer
and winter heating. Please see below:
All Halls
October:
Monday - Friday 07:00 - 10:00 / 16:00 - 22:00
Weekends: 08:00 - 10:00 / 16:00 - 23:00
November - April (inclusive)
Monday - Friday 07:00 - 11:00 / 16:00 - 23:00
Weekends: 08:00 - 23:00
May - June (inclusive)
Monday - Friday 07:00 - 10:00 / 16:00 - 22:00
Weekends: 08:00 - 10:00 / 16:00 - 23:00
July - September
Heating off.
Please note, adjustment to the various heating
systems may take a few days either side of these
dates. The times are also subject to variation in the
event of unusually cold or hot weather.
• Please do not bring in extra heaters. If these are
required in the event of breakdown, your Hall
Manager can provide them.
• To conserve energy, avoid having windows open and
leaving radiators on.
• If you feel the cold you may want to add an extra
layer/jumper.
Laundry facilities
University halls Washstation’s unique online machine viewing allows you to view
There is no need to find the correct change as the the availability of washing machines and tumble dryers in the
machines can either be operated using apple pay or a laundry room. The machine will either show in use or available,
credit/debit card. the machine in use will display the remaining cycle time. To view
your laundry room please click here.
The machines are easy to use and your laundry will be
completed in 4 easy steps: Village Park (The Hub) - to view availability, see
Circuit Laundry.
1. Load clothes into the machine and shut
machine door Wash £2.80 Dry £1.30
2. Pay for laundry at central pay station using a
smart phone or debit/credit card Further details are available at
3. Select machine used on central pay station www.lboro.ac.uk/services/accommodation/current-students/
4. Return to machine and select required cycle laundrette/
Wash (30 minutes): £2.80 Dry (45 minutes): £1.40
8IT connections -
Get Connected!
Loughborough University provides a secure connection
to the wireless and wired network.
eduroam is the campus wireless network that provides
fast and convenient access to University resources and
internet using your own laptop, tablet or mobile device.
To connect your devices, please visit:
www.lboro.ac.uk/it/wifi
HallNet is the wired service in University
accommodation. The wired connection provides faster
internet speeds and greater reliability and is highly
recommended for when using your computer, games
console or smart TV.
Free Ethernet cables can be collected from your hall
reception area or from the PC Clinic in the library.
To connect your devices, please visit:
www.lboro.ac.uk/it/hallnet
Need help connecting to the network? Visit the PC Clinic
in the library or contact the IT Service Desk on
T: 01509 222333 E:IT.services@lboro.ac.uk
For more information visit: www.lboro.ac.uk/it/help
Make sure you take advantage of key IT services!
www.lboro.ac.uk/it/toolkit
Follow us: @LboroITServices
TV licence
If you have a TV you will need a TV licence. For more
information: www.tvlicensing.co.uk/check-if-you-need-
one/for-your-home/students-aud1
Fault reporting
• If you have any problems with your accommodation
in respect of maintenance issues or other services
contact details are listed at the front of this booklet.
• Sometimes works in and around buildings are
necessary and although most of these works are
planned to take place during vacation periods there
will be occasions when work does need to be carried
out. Campus Services will endeavour to inform
residents as soon as they can but if you have any
issues please contact your Hall Manager.
• For out of hours emergencies please contact the duty
Subwardens. Contact details are listed at the front of
this booklet.
9Waste, recycling The Green League
and energy The Green League is a competition between halls to
see who can be top of the tree! Your hall can win up to
£750 in RAG contributions, points towards Hall of the
www.charnwood.gov.uk/pages/recycling_
Year and a big trophy at the DO Awards in May/June!
for_students
Your hall gets points for proactivity, energy reduction
What to do with your waste and recycling! These are all monitored constantly, so
• Recycling bins are supplied for your recycling. You remember to:
should put plastics, cans, cartons (‘tetra-packs’), • Switch off lights and appliances when not in use.
cardboard, paper, foil and empty aerosols in these
• Try not to have windows open and heating on at the
recycling bins. Please rinse tins and cans first
same time.
and don’t contaminate with food, glass or
unrecyclable items! • Don’t boil more water than you need.
• Bring out that reindeer jumper from your Gran
• You have a plastic bucket in your kitchens for glass. to provide that extra layer.
You should rinse glass out before placing it in the
plastic bucket provided and empty it at your nearest For more details or to find out how you can become
glass bank regularly. Please don’t put broken glass a Green League Champion for your hall, talk to
in here; there is a separate box supplied for this. your FREEC rep or check out www.facebook.com/
• If you have a food waste caddy in the kitchen please LoughboroughUniversitySustainability
use this for food waste but close the lid after use.
Empty it regularly at your nearest bin compound and
please do not put packaging, liquids or excessive oils
in this caddy.
• You also have a general waste bin; this is for
Environmental
everything that can’t be recycled. Essentials
• You are required to recycle whilst living in our halls
of residence. Environmental Essentials is a short e-learning course
providing a quick induction into sustainability at
As part of the Green League we’ll be carrying out spot Loughborough University. There is a course designed
checks on a regular basis. If your flat is randomly specifically to cater for the needs of students.’
selected for a check and your recycling is up to scratch To complete your course visit www.lboro.ac.uk/
you will be in with a chance of winning a small gift or sustainability (see Awareness)
prize.
What will you gain?
Improve your sustainability awareness and knowledge.
Help us deliver the University Strategy of embedding
sustainability and social responsibility. Support the
development of our Environmental Management
System.
Surface water drains
Surface water drains are for rain water only and
under NO CIRCUMSTANCES must any other liquid
(or solid) be disposed of down them. That means
no oils, chemicals, food products or even
soapy water.
www.lboro.ac.uk/services/sustainability/awareness/
sel/
10Bicycle storage Insurance cover
Secure bike sheds are available on a first come first We have provided Possessions Insurance for the
serve basis. duration of your stay within University accommodation
through Endsleigh Insurance. This covers a range of
• It is recommended that you secure your bike with
belongings within your room, including sports and
a D-Lock when not in use. You should also ensure
electrical equipment, clothes and frozen food.
that you have adequate lights on your bike. Both are
available to purchase from Security. They also offer a
The student room insurance provided for you focuses
free cycle registration service.
on covering some of the items in your room for theft,
• No bikes are allowed in any accommodation block, fire, flood and accidental damage. To check what is
unless you are a certified member of the Cycle Club. covered, view the following link: www.endsleigh.co.uk/
If you are a member your bike should be in a bike reviewcover your student policy number is HH1181.
bag and kept in your room and stored safely. A copy
of the permission form from the bike club should be Laptops, tablets and phones are not covered outside
supplied to your Hall Reception team. of your room so you may wish to consider taking out
additional cover to protect these essentials.
Common rooms What’s covered
• £6,000 cover for your possessions in your room
Each hall also has a hall common room - a space against theft, fire, flood and burst pipes.
to socialise, relax and meet other students from
• Desktops, laptops and computer equipment in
your hall.
your room only up to £2,000 (excluding accidental
damage).
The facilities in each common room will vary from hall
to hall, and will be dependent on your hall committee. • Sports equipment up to £1,000 & musical
instruments up to £600 in your room.
Use of common rooms is governed by a Code of
Conduct, administered by the Hall Warden. • Audio equipment, DVD and video players, computer
consoles, hard drives and other data carrying media
up to £1000.
• Accidental damage cover to Unite property and
student possessions.
• Bicycle cover up to £300 (theft and damage from
designated cycle storage on campus).
What’s not covered
• Laptops and electrical items (outside your room)
• Mobile phone cover
• Possessions you take outside of your room
(non-electrical)
• Tuition fees and rent protection
• Accidental damage cover to student possessions
11Parcel and Card Office
www.lboro.ac.uk/services/accommodation/
current-students/parcels-post
The Parcel and Card Office is located in the
Herbert Manzoni building.
Our opening times – term time
Monday to Friday are 9am – 17.00
Saturday 9am – 14.00
Out of term
Monday to Friday 9am – 17.00
To get in touch please email or phone us on
01509 223887.
Please make sure your parcel has your name,
ID number and hall address on the parcel.
You must bring 1 form of ID when you collect parcels.
Failure to do so will mean you will not be able to collect
your parcels.
The postal address to be used for all halls is as per
your hall address which can be found under each hall
on the Student Accommodation Centre website
www.lboro.ac.uk/services/accommodation/halls
Please note that post boxes are shared with other
students and the Hall Management cannot be held
responsible for missing items of post. All items of value
must be sent by registered post.
If lost cards are cancelled by security or by the students
these cannot be re-instated if found.
A new one has to be purchased.
If you require your post redirecting at the end of your
occupancy then self addressed sticky labels should
be provided to the Hall Manager. If labels are not
provided then all post is returned to sender.
12Key dates
1st October 2018 Semester 1 begins
16th November 2018 1st Accommodation Installment due
3rd December 2018 Returners applications
14th December 2018 Term 1 ends
7th January 2019 Term 2 begins
25th January 2019 2nd Accommodation Installment due
31st January 2019 Returners applications close
29th March 2019 Term 2 ends
30th March 2019 David Collett 35 week lets vacate
28th April 2019 David Collett 35 week lets move in
29th April 2019 Term 3 begins
17th May 2019 3rd Accommodation Installment due
19th June 2019 Term 3 ends
29th June 2019 39 week lets vacate
13th July 2019 41 week lets vacate
14th September 2019 50 week lets vacate
13Campus Services Customer Services @Lboro_campus
Loughborough University
Leicestershire
LE11 3TU /campusservicesloughborough
T: +44 (0)1509 222257 /lborouniversity
E: campusservicescustomer@lboro.ac.uk
72887/CPS/Aug18
/lboro_campus
www.lboro.ac.uk/campus-services
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