Cookie Manual 2018 - Girl Scouts of Southern Illinois

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Cookie Manual 2018 - Girl Scouts of Southern Illinois
2018
                                                         Cookie Manual

          eBudde website:
 https://ebudde.littlebrownie.com
eBudde Login: your e-mail address                  Girl Scouts of Southern Illinois
 Temporary Password: Toff8979                            Contact Information
           New Password:
                                                                  www.gsofsi.org
                                                    800.345.6858         customercare@gsofsi.org

                      The Girl Scout Cookie Program is the largest girl-led business in the world!
                        Girls “earn and learn” by earning funds for their Girl Scout activities while
                                 learning 5 skills that will help them in business and in life.

1
    Goal Setting
    Girls set cookie goals and, with their troop, create a plan to reach them. This matters because
    girls need to know how to set and reach goals to succeed in school, on the job and in life.

2
    Decision Making
    Girls decide where and when to sell cookies, how to market their sale and what to do with their
    earnings. This matters because girls must make many decisions, big and small, in their lives.
    Learning this skill helps them to make good ones.

3
    Money Management
    Girls develop a budget, take cookie orders and handle customers’ money. This matters because
    girls need to feel confident dealing with money - from their lunch money to their allowance and
    future paycheck - and the Girl Scout Cookie Program helps girls build financial literacy.

4
    People Skills
    Girls learn how to talk (and listen!) to their customers, as well as learning how to work as a team
    with other girls. This matters because it helps them flourish while collaborating for group projects,
    teams and clubs, get along on the playground and eventually, perform well at work.

5
    Business Ethics
    Girls act honestly and responsibly during every step of the cookie program. This matters because
    the world needs ethical leaders.
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Cookie Manual 2018 - Girl Scouts of Southern Illinois
What’s New for the 2018 Cookie Program

1      2018 Level Cookie Reward
       Family Trip for 4 to the Mt. Olympus Water & Theme Park in the Wisconsin Dells. Families that achieve
       this Reward will have the choice of two trip dates: either June 3-6 or July 15-18.

2     Updated Order Card
      Little Brownie Bakers has updated their order card. A new line has been added to the bottom of the card
      to allow parents and girls to write down the number of boxes sold online for which the customer has
      selected Girl Delivery.

3      S’Mores & Toffee Tastics
      The Girl Scout S’Mores Cookie is back! Both S’mores and Toffee Tastic (gluten free) cookies will be
      available to order through Cookie Cupboards.

4      Super Sellers Troop Incentive
       Troops that earn both a Nut, Candy & Magazine Program per-girl-average (PGA) of $200 and a Cookie
       Program per-girl-average of 200 boxes sold will earn an additional $.04 per each box of cookies sold.
       Troops could then earn $.79 per box sold.

       Additional proceeds earned will be distributed after the 2018 Cookie Program.
                                                                                ram Troops must be in good
       financial standing with GSSI to participate.

5      New Gift of Caring Level
       At 24 boxes donated, each girl receives the Tagalong Turtle (pictured).

6      Reminder: Cookie Return Policy
       •

       •
           January Cookie Booths have a 100% return rate for unsold cookies up until January 11 by 5 p.m.
           After that date, GSSI will no longer be able to accept any cookie returns.
           February/March Cookie Booths have a 0% return rate. Troops can exchange cookies for different
           varieties but will NOT be able to return any unsold cookies.

                                   Table of Contents
What’s New for 2018                             2      Cookie Delivery                                 15
Program Basics                                  3      Booth Sales                                     16
       Important Cookie Program Dates           3           Cupboard Locations                         18
       Cookie Activity Pin/Badges               4      Finances & Rewards Ordering                     20
       Digital Cookie                           5      National & Local Promotions                     21
       Girl Rewards                             10     Product Program Policies                        22
Initial Order                                   11     Troop Checklist                                 24
       eBudde Basics                            13
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Cookie Manual 2018 - Girl Scouts of Southern Illinois
Important Cookie Program Dates                                           Program Basics

 1    Initial Order Timeline
      December
      December 8
      Before January 5
                            Troop Cookie Trainings
                            Deadline to order cookies for the Kick-Off Cookie Booth Weekend

                            Attend your Service Unit training.
                            Host a Cookie Meeting with your Girl Scouts and their parents
      January 3-5           GSSI offices will be open for cookie pickup during the following hours:
                                January 3 - 8 a.m. - 5:30 p.m.
                                January 4 - 8 a.m. - 7 p.m.
                                January 5 - 12 - 4 p.m.
      January 5             Service Unit Cookie Rallies
      January 5-7           Kick-Off Cookie Booth Weekend
      January 6             Initial Order Taking begins and Digital Cookie will be open to send out e-mails
      January 11            This date ends any possible returns of unsold January Cookie Booth cookies
                            GSSI will not take back any returns after this date
      January 27            End of the Initial Order Taking portion of the program (paper card orders)
                            as well as the last day for Girl Delivery through Digital Cookie
      January 28            All order cards and any money collected are due to Troop Leader

 2    Delivery Timeline
      January 31
      February 5
      February 19-23
                            All initial orders & initial rewards must be submitted in eBudde by 11:59 p.m.
                            Troops can start placing cupboard orders
                            Service Unit initial cookie delivery

 3    Cookie Booth Timeline
      February 14-16         Cupboard deliveries

      Council Wide Booth Weekends - During these weekends, GSSI will stock cupboards on a regular
      basis. All orders placed by Tuesday at midnight of that week will be guaranteed in stock as long as
      product is available to council. Dates:
                              February 23-25 - National Girl Scout Cookie Weekend
                              March 2-4
                              March 9-11
                              March 16-18 - Cupboard Clean Out Booth Weekend

      May 31                Troop Booth Sales May Continue Until 5/31

4     Finances & Rewards Timeline
      March 7
      March 20
      March 28
                             First ACH sweep of 40% of troop’s Initial Order
                             All troop final rewards due in eBudde
                             Final ACH sweep of what is due to GSSI
      April/May              Rewards will be delivered to Service Units for troop distribution

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Cookie Manual 2018 - Girl Scouts of Southern Illinois
Program Basics

What are the benefits of participating in the Cookie Program?
By participating in the annual Girl Scout Cookie Program, not only do girls learn 5 Skills linked to leadership and
financial literacy, but also raise funds for troop activities and help support council-wide opportunities.
Funds earned will help support your troop goals and activities throughout the year, which may include meeting
activities, program fees, campouts, community service projects, etc. Your troop may even be saving for a large trip!
Funds earned through the Girl Scout Cookie Program also help Girl Scouts of Southern Illinois continue to deliver
quality programs to girls, recruit and train adult volunteers, maintain camp properties and provide financial
assistance so Girl Scouting is available to all girls.

Who can participate?
All registered Girl Scouts with a signed permission slip can participate in the Cookie Program. All troops must be
clear of any debt due to GSSI in order to participate. The troop must have:
• A current financial report on file at GSSI.
• At least two approved adults registered with the troop, one being the leader.
• A registered, volunteer-approved adult as Troop Cookie Manager (must sign troop manager agreement form).
What are the ways my troop can participate in the Cookie Program?
1. Traditional Order Taking - During this time period, Girl Scouts will take the order card door to door and
   call friends and family members asking them to support their Girl Scout troop by buying Girl Scout Cookies.
   • This time period runs from January 6-27.
2. Gift of Caring Program - Operation: Sweet Treats - Donation to Operation: Sweet Treats can be made from
   January 6 to March 18. Girl Scouts can take orders for this through every part of the program. Troops will
   collect the money for these orders, but will not receive cookies, as they will be in our virtual warehouse. Once
   the cookie program is over, GSSI will send all of the donated cookies to H.E.R.O.E.S. Care in Fenton, MO, which
   supports area U.S. military members before, during and after deployment.
    Another way to participate in Operation: Sweet Treats is through the Business Gift of Caring program. Now in its
    fourth year, this program allows Girl Scouts to go to any local business owner and ask if they would like to be a
    cookie sponsor. Girl Scouts who secure a business sponsor will get the credit for selling those cookies, and the
    troop will receive the proceeds from that cookie sponsorship as well!
3. Cookie Booths - Troops can also participate in booth sales. This is a great way for troops to earn
   additional proceeds and work towards achieving the Troop PGA reward. Troops can pick up booth cookies
   at their local cupboard and participate in any or all of the council-wide cookie booth weekends, or hold
   a cookie booth at any time until May 31, depending on cookie availability. Cookie Booths are a great
   way for troops to work together as a team!
4. Digital Cookie (also referred to as DOC) - Digital Cookie is the online business tool girls can use to reach
   customers and reach higher cookie sales! Girls can send secure emails through Digital Cookie to ask
   customers to help them reach their goals by purchasing packages online. Customers can choose from
   either having the cookies shipped directly to them by mail, having them delivered by the Girl Scout who sent
   the e-mail or donating cookies to GSSI’s Gift of Caring program, Operation: Sweet Treats. The girl delivery
   option will only be available from January 6-27. All cookies purchased through Digital Cookie will be paid for
   online (shipping and handling fees will be applied).

    Digital Cookie resources are available on our website, www.gsofsi.org under Cookie+. Please see the
    following page for more information on using Digital Cookie.

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Cookie Manual 2018 - Girl Scouts of Southern Illinois
Digital Cookie                                                                            Program Basics

How we use Digital Cookie?
Troop Leader Registration/Log in

Watch for your registration email from the Girl Scout Cookie
Program (email@email.girlscouts.org). Troop Leaders will
receive a volunteer email before parents have access. In the
email is a “Register Now” button to take you to the Digital
Order Card registration site. Simply click that button!

If you have roles in addition to Troop Leader, you will be taken
to a “role selector” screen once parent access opens. This
may be a week after you get volunteer access. If one of your
roles is parent, choose “parent” from the drop down menu.

Next, you will next be taken to a screen that helps parents register their girl(s).
• If the Girl Scout you are registering is over 13, you will enter her email address and she will complete her own
   registration process.
• If she is under 13, an email address is not required for her. Use your email address.
• After registering all of your girls, you will click the “Access Site” button to be taken to the first girl’s home page.
• Each time you log in you can indicate what role you want in order to get to the correct homepage. You can also
   navigate to your other roles at the top of all of your screens using the “Select a Role” dropdown.

Orders Received via Shipped, Donated or Delivered
In eBudde, you can look on the “Girl Orders” tab to see how many boxes each girl has sold. You do not need to provide any
inventory to her for those orders. You will see a credit for the full amount paid for those orders.

All Digital Cookie sales will add to your troop’s total cookies sold and each girl’s total cookies sold. They will be reflected in
your sales and per-girl-average (PGA) and count towards any rewards the girl may be eligible to receive.

Delivered Orders - On your Digital Order Card troop dashboard, you can see if any of your girls have pending orders.

When the parent approves the order, the amount the customer paid will show as a credit on the “Girl Orders” tab for that
girl. NOTE- the program does NOT automatically assign cookies for delivered orders to the girl. You will check cookies out
for all orders she needs to deliver the same way you do for traditional deliveries. Please verify if the parent did or did not
include in-person delivery orders on the girl’s order card. In-person delivery orders are essentially a deposit only.

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Cookie Manual 2018 - Girl Scouts of Southern Illinois
Program Basics
All girls who participate in the Girl Scout Cookie Program are eligible to earn the annual Cookie Activity Pin and
badges representing their proficiency in the 5 Skills learned and practiced during cookie season activities.

Cookie Activity Pin (available in council shop or online)

1       Goal Setting
            Set personal learning goals. What do you want to learn this year? What do you want to improve?
            Share this with at least one other person or your group.
            Set personal sales goals for yourself based on your personal and group goals. Keep a record of your
            accomplishments each year!

2       Decision Making
            Develop a basic business plan for your cookie sale.
            Work as a team with other Girl Scouts to decide when and where you’ll sell cookies and what you’ll
            do with the money you earn.

3       Money Management
            Develop a budget for accomplishing at least one of the goals you set in the Goal Setting step. Use this
            budget to help determine your sales goals.
            Be able to explain how the money earned in the Girl Scout Cookie Program helps you, your group and
            your council.

4       People Skills
            Practice your “elevator speech” for customers about what you are selling, why you are selling it and
            why they should purchase it.
            Make a list of customers you will approach. Don’t forget people you sold to last year!

5       Business Ethics
            Discuss how living the Girl Scout Promise and Law applies to what you do in the Girl Scout Cookie
            Program as a business woman.

Cookie Badges
This cookie season, add to your skills! Find out how to earn all of these badges by getting The Girl’s Guide to Girl
Scouting and checking out your Financial Literacy and Cookie Badges. Want to discuss integrating these badges into
your troop meetings? Contact GSSI’s Customer Care Department at 800.345.6858 or customercare@gsofsi.org.

Grade Level      Cookie Badges                                Financial Literacy Badges
Daisy            Count it Up; Talk It Up                      Money Counts; Making Choices
Brownie          Meet My Customers; Give Back                 Money Manager; Philanthropist
Junior           Cookie CEO; Customer Insights                Business Owner; Savvy Shopper
Cadette          Business Plan; Marketing; Think Big          Budgeting; Comparision Shopping; Financing My Dreams
Senior           My Portfolio; Customer Loyalty               Financing My Future; Buying Power
Ambassador       Research & Development; Profit & Loss        On My Own; Good Credit

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Cookie Manual 2018 - Girl Scouts of Southern Illinois
Program Basics

 These cookies are $4 per package*

 These cookies are $5 per package*

                                          The gluten-free Toffee-Tastic and S’mores cookies will be on the paper
                                          order card. These cookies will now be availble to order for the February/
                                          March Cookie Booth Weekends through area Cookie Cupboards.

  *There are 12 packages per case of cookies. Your initial order will be rounded to make full cases.

What’s the return policy on cookies?
Troops are able to return 100% of unsold cookies that were picked up for the Kick-Off January Booth Weekend,
but these cookies MUST be returned to the Glen Carbon or Mt. Vernon offices before 5 p.m. on January 11. After
this date, GSSI will NOT take back any unsold cookies.
The return policy for other booth weekends is 0%. Cookie cupboards and offices will not accept unsold cookies.
Troops will be able to exchange cookies at the cupboards if they are available. Troops will have to check with the
cupboard manager on availability of cookies they are seeking for exchange. The cupboard manager will have final
say if cookies are in stock.

Selling Cookies Online
Girl Scouts should not sell cookies through sites such as Craigslist, eBay, Facebook swap sites or any other sites
with a money-transaction other than GSUSA’s approved Digital Cookie. Girl Scouts can announce via social media
that they are participating in the Cookie Program and taking orders. All internet safety guidelines should be
followed for social media promotions. These guidelines are in place for the safety of the Girl Scout.

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Cookie Manual 2018 - Girl Scouts of Southern Illinois
Program Basics
Money Management with Cookies
Money management could be one of the hardest parts of the annual Girl Scout Cookie Program. The most
important task to remember is to fill out receipts for everything. If a troop needs more receipt books, all they
need to do is contact either their Service Unit Product Manager or GSSI’s Product Program Department, as
extra books are always available.
Another key point is that troops can decide they want girls to collect money up front during the order taking
period. If a troop decides to do this, and all the money is turned in when girls return their order cards, troops
will have all the money in the bank before the ACH dates occur.
A Financial Timeline is available on page 2 of the Cookie Manual

About ACH (Automated Clearing House)

What is ACH?
ACH (Automated Clearing House) refers to an electronic banking network often used for direct deposit and
electronic bill payment. There are great benefits to ACH sweeping. For instance, no worries for the troops
about writing a check to GSSI for the incorrect amount and then waiting for a refund as well as less work
for the Service Unit and Troop Cookie Manager.

How does ACH work?
ACH works by allowing a third party (GSSI) to determine the amount of money to either be debited from or
credited to your troop account. The ACH Debit/Credit Authorization Form is filled out by the troop that
authorizes these actions. This paperwork includes information such as the troop’s account and routing
numbers and a voided check from the troop’s bank account.
Troops will deposit all money collected from the Cookie Program into their troop’s account. On Wednesday,
March 7, 40% of the troop’s traditional order money (money that is due to GSSI - this does NOT include troop
proceeds) will be “swept” from the troop’s bank account by The Bank of Edwardsville. The formula to calculate
the first sweep amount: Total Initial Order which includes Gift of Caring cookies (less troop proceeds) x 0.4.
On Wednesday, March 28 the remaining 60% of the troop’s traditional order plus all cupboard/booth cookies
and additional Gift of Caring cookies) will be “swept” from the troop’s bank account by The Bank of Edwardsville
as the troop’s FINAL payment.

What should I do if I know that the money will not be in the bank on the date of the ACH sweep?
We understand that emergencies happen and that there may be an outstanding debt. Please send the ACH
Cookie Adjustment Request Form, along with any required paperwork, THREE BUSINESS DAYS (by 3 p.m.)
before GSSI debits the account. If your account will not have the ACH funds, please notify us by the ACH
Cookie Adjustment Date as GSSI will sweep accounts if the proper paperwork is NOT in place PRIOR to the
ACH sweep. Troops will incur non-sufficient funds fees (NSF charges) associated with insufficient funds,
similar to fees charged for a bounced check. These fees differ with each bank. Please contact your bank if
you have any questions.

What if the money is not there due to a girl being delinquent with her payment to the troop?
You will need to send a Product Program Collection Form to your Service Unit Cookie Manager. In addition,
submit the ACH Cookie Adjustment Request Form to GSSI Product Program Department within THREE business
days from the sweep date. Please allow at least three business days for deposited checks to clear.
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Cookie Manual 2018 - Girl Scouts of Southern Illinois
Program Basics
Who’s responsible and for what?
The Troop Cookie Manager is responsible for:
    1. Making sure any time cookies or money exchanges hands that a receipt is written, dated, and signed.
    2. Managing cookies ordered through eBudde and picked up at delivery, cookies exchanged or swapped
       with another troop or cookies picked up at a cookie cupboard. (Always count and verify your cookies
       and complete a receipt.)
    3. Managing gll girl payments received from parents or at booth sales. Always complete a receipt.
    4. Managing all girl rewards earned by the troop. Troop Cookie Managers should distribute girl rewards
       within two weeks of receiving them.
    5. Utilizing eBudde and receipts to manage the cookies received by each girl and obtaining the parent
       permission slips and signed receipts.
    6. Ensuring all Digital Cookie Girl Delivery Orders (if applicable) are included with the girls Initial Order.
    7. Entering all Booth Site locations into eBudde.
    8. Completing and submitting to Girl Scouts of Southern Illinois all required paperwork for those
       girls/parents with an outstanding cookie debt by the ACH sweep date.

Each family is responsible for:
    1. All cookies ordered and picked up by their Girl Scout.
    2. All monies collected from customers for the purchase of cookies. Families must turn in all payments
       to the Troop Cookie Manager by set deadlines. All checks should be written to the troop.
    3. Setting up their girl(s)’ online Digital Cookie page.
    4. Turning in Initial Order Card, monies due and picking up cookies and rewards on the date requested
       by the Troop Leader.

Rewards & Incentives
How much will my troop earn?
GSSI has a flat box proceed of $0.75 per box sold. Girl Scout Cadettes, Seniors and Ambassadors have the choice
of opting out of rewards. If these troops decide to opt out of rewards, they will receive an extra $0.10 per box sold.

Will my Service Unit earn anything?
Each Service Unit will receive a $300 advancement of proceeds in October, then when the cookie program is over,
each Service Unit will be credited with $0.02 per box sold. The original $300 will be deducted from this total and
any additional proceeds will be sent to the Service Unit. No Service Unit will pay back the advancement money;
each will get a minimum of $300 total.

Super Seller Incentive
For each troop that has a selling per-girl-average (PGA) of $200 in the fall Nut, Candy & Magazine Product Program
and also a 200 box PGA in the Cookie Program, a $.04 proceed will be awarded to every box sold. Additional
proceeds will be awarded after the 2018 Cookie Program ends. Troops must be in good financial standing with GSSI.

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Cookie Manual 2018 - Girl Scouts of Southern Illinois
Program Basics                                                                                 Girl Rewards

What else can my girls earn by participating in the Cookie Program?
A complete list of girl rewards can be found on the back of the initial order card. Please note that Cookie Dough
is a council gift card that can be redeemed for shop purchases, upcoming program events, registration fees and
anything put on by GSSI. Here are a few highlights of girl rewards!

                 Initial Order Rewards                                    Girl Rewards Highlights

                                                                    140 Boxes                   500 Boxes
           130 Boxes           165 Boxes                       Hatching Turtle Plush           June 2017 Visit
      Cookie CEO Patch Pin   Money/electronic
                                  Belt

                        Patches

                                                                    750 Boxes                   1000 Boxes
                                                                Traveling Turtle Set      Custom Vans Shoes

     25 Boxes          12 Boxes         35 Boxes
                       Donated        Digital Cookie

                Troop Rewards T-Shirt

                                                                                 1250 Boxes
                                                                                 Camping Set

                                                                      1500 Boxes                  2018 Boxes
                     Troop PGA 150                                   Bike or Kayak             Family Trip for 4 to
                                                                                                Wisconsin Dells
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January 6-27, 2018                                                                      Initial Order
How do I get started with my troop? Follow these easy steps!

1    Have a parent meetings prior to January 6, 2018
     Set up a meeting with your parents and girls to explain the Girl Scout Cookie Program, get their
     permission slips signed and recruit help for various cookie program tasks. Don’t forget to:
     •   Complete the girl order cards with important dates.
     •   Use the 2018 Family Guide to explain the Girl Scout Cookie Program to parents.
     •   Explain sale deadlines and what will be expected of families.
     •   Have parents complete a parent permission and responsibility form before handing them an order card.
     •   Collect these slips and keep them in a safe place. Do not lose them.
     •   Work with the girls and parents to set a troop goal. Think about what the girls would like to do with
         their proceeds.
     •   Work backwards starting with the cost of the activity to calculate how many packages you will need
         to sell as a troop to reach your goal.
     •   Encourage girls to set their own goals based on the troop goal and reward level they would like to earn.
     •   Encourage girls and parents to use Digital Cookie - it’s a fast and easy way for girls to reach their goals!
     Remember, when adults understand the importance of the Girl Scout Cookie Program, they will give their
     full support and help their girls do everything it takes to be successful. Let the girls inspire their families
     and show them what girls can do when they lead.
     What materials do I get to help me?
     •   This handbook
     •   2018 Family Guide
     •   Girl Order Card
     •   Money Envelope
     What if a girl has separated parents?
     •   Have each parent complete their own parent permission slip.
     •   Provide each parent with their own order form.
     •   You should handle the program as if two girls were selling.
     •   Each parent picks up their cookies and keeps separate receipts. This alleviates confusion about
         who is responsible for the product.

2    How does my troop participate in the Kick-Off Booth Weekend?
     If your troop would like to participate in this special booth weekend, you will need to order your cookies.
     •   Troops will need to go to www.gsofsi.org and select Cookies+ tab
     •   Click on For Cookie Sellers
     •   Click on Resources
     •   Click the Kick-Off Booth Order Form
     This form will need to be completed by December 8, 2017. Once this form is completed, it will be sent
     to the Product Program Department.
     Just a friendly reminder that cookies for this weekend can be picked up from either GSSI office the week
     of January 3-5. The hours of operation will be sent out to everyone that ordered cookies.

     When does a troop have to return any unsold cookies from the
     Kick-Off Booth Weekend?
     All unsold cookies after the Kick-Off Booth Weekend are allowed to be returned. All returns have to
     be made before 5 p.m. on January 11 at either the Glen Carbon or Mt. Vernon offices.                         11
Initial Order                                                                       January 6-27, 2018

3    Order taking begins
     •

     •
         Girls are on their honor not to sell until January 6, 2018. Provide parents with clear instructions
         about the start and end dates of the program.
         Girls can go door to door, visit friends and family, pick up the telephone and log into Digital Cookie
         to start taking orders. Remind them a week ahead of time when you need their order card. Give
         yourself at least one day of time to enter their orders in eBudde.
     •   Log into eBudde after your parent meeting to become familiar with the website and ordering
         system. Make sure your registered girls are listed.
     •   You can begin entering girls’ orders at any time in eBudde. Click Save to save your progress
         without submitting your order. See below for step by step eBudde instructions.

4    eBudde
     eBudde is the online cookie ordering system from Little Brownie Bakers.
     You will use eBudde to place your initial order, track girls’ totals and final rewards and order additional
     cookies after your initial order. The initial order is due in eBudde on January 31 by 11:59 p.m. Girls take
     initial orders with their order cards and through Digital Cookie.

     Initial Log In
     • Go to https://ebudde.littlebrownie.com.
     • Enter your e-mail address and temporary password:
         Toff8979
     • Click Log In. A new window will appear asking you to update
         your information and answer security questions.
     • Write your new password on the front of this book.

     Your Troop Dashboard
     Your troop dashboard is the screen you will see every time you log into eBudde. Any important updates
     from GSSI or your Service Unit will be listed here.

                                                            eBudde Tips
                                                            Contact your Service Unit Cookie Manager if:
                                                            •   You hit the Submit button instead of Save
                                                                and need to make changes to your orders.

                                                            •   You need assistance on how many
                                                                packages to order for your cookie booths.

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https://ebudde.littlebrownie.com                                                   eBudde Basics

Updating your information
• Click the Contacts tab.
• Click Edit next to your contact information to update
  your personal information as needed.
• Click Submit to update your information.

                                             Setting up your troop in eBudde
                                             • Click the Settings tab and then the Edit Settings button.
                                             • Enter your troop’s goal in packages.
                                             • Your grade level will be picked for you based on our uploads.
                                             • If you are a Cadette, Senior or Ambassador troop, you must
                                                click the Opt Out of Rewards box before January 31, 2018. After
                                                this date, if you have not clicked this, you can no longer opt
                                                out of rewards for the additional proceeds.

Registered Girls
• On the Girls tab, which is locked, you can view all the
   girls registered with your troop.
• This will continue to update throughout the program.
• Only girls with cookies in eBudde will count as selling
   And used to calculate your per girl average (PGA).

    Note: If there are girls missing, fill out the Girls Missing
    From Troop form. This document can be found in the
        forms section of our website, www.gsofsiorg.

Placing your troop’s initial order into eBudde
Don’t forget to collect your girls’ order cards a day or two before the deadline to allow time to enter into eBudde.
Initial Order Tab
• Click on each girl’s name.
• At the bottom of the screen, you will enter her orders, tab through the columns and enter her totals by variety.
• Remember the first column is for the Council Gift of Caring (CGOC), not Savannah Smiles.
• Click the OK button on the far right of the screen when you are done entering her order.
• Repeat for each girl.
• If your troop would like to order your booth cookies to receive them with your initial order, click the Booth line.
    Please order cookies by amounts of 12 (case total). Booth Cookies that are ordered with the initial order will
    be paid for on the first ACH Sweep on March 7.
• When you are finished, click Save at the top. Your troop’s order is saved.
• When you are positive you are finished with your order, click Submit Order. You cannot make changes after this.
   See next page for screen shot example.
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eBudde Basics                                                  https://ebudde.littlebrownie.com

Choosing your delivery site
• On the Delivery tab, click who is picking up your order.
• Click if you will be picking up for more than one troop.
• Choose your delivery station.
• Choose a pick up time from what is available.
• Click the Submit My Information button at the top
   of the page.
The system will confirm your submission. You can click View
Confirmation and print this page to bring with you to delivery.

                                                       Initial Order Rewards
                                                       If your girls sold 130+ packages you will need to submit
                                                       your troop’s initial order rewards. Initial order rewards will
                                                       be delivered to your Service Unit Product Manager with
                                                       the final rewards. For the 2018 Cookie Program, the initial
                                                       rewards are pictured to the left. For selling 130 packages,
                                                       girls will get a Cookie CEO Patch Pin; for selling 165 boxes,
                                                       they will get a money/electronic belt.
                                                       •     On the Rewards tab, click Fill Out next to initial reward
                                                             orders.
                                                       •     Review total initial rewards earned.
                                                       •     Click Submit to submit the troop’s initial order rewards.
                                                       •     Click OK in the pop up box to confirm your
                                                             submission. Changes cannot be made once
14
14                                                           the girl rewards are submitted.
February 19-23, 2018                                                Cookie Delivery Basics
What should I expect at cookie delivery?
Each delivery site is a bit different but here are the basics:
• Arrive at your assigned or chosen time.
• Use a vehicle large enough to hold all of your cookies at once. See the chart below for general guidelines on
   how many cases will fit in your car. Please note that this is accurate if your car is free of car seats, strollers, etc.
   If you need multiple vehicles to pick up your order, be sure to arrive and get in line together.
• You are required to get out of your car and count the cookies as they are loaded. Your troop is responsible
   for the cookies that you sign for.
• If there is an error, notify a worker immediately. If you get home and find an error, contact your Service
   Unit Product Manager.
How much does my car hold?                                Is it important to provide a receipt?
  Car Type                Case Capacity                    Providing a receipt each time cookies exchange hands
  Compact Car                    1-35                      keeps a record of who is financially responsible for
                                                           those cookies. Protect yourself, protect your troop
  Standard Car                  35-50
                                                           and protect your Girl Scouts - always give a receipt.
  Standard Wagon                50-75
                                                           • Always date the receipt; include the troop number
  Standard Pick Up               100                          and girl’s name.
  SUV/Mini Van                  75-150                     • You and the parent should sign the receipt. Keep
  Standard Van                 150-200                        one copy and give the other to the parent.

Delivery to your Girl Scouts and families
Follow these easy steps to ensure a successful delivery to your parents and girls!
1. Notify parents of the date, time and location that they can pick up their order. Give yourself enough time to
    get home, unload the cookies and prepare the orders.
2. Sort all cookies and orders before you let any parents pick up cookies. This will help you identify a problem
    with your order before anyone picks up.
3. Prepare cookie receipts for each girl. When parents pick up, have them count and verify their order. Complete
    a receipt for every cookie transaction. Provide each girl with a money envelope with their balance and the date
    the money is due.
4. Remember, parents are responsible for all cookies that they sign for. You must write a receipt each and every
    time cookies or money exchanges hands. Keep your receipts in a safe place with the parent permission slips.
5. If you have a girl with separated parents, be sure that the parents pick up their separate orders.
6. You should collect money from the girls for their initial order within two weeks.

Delivery to customers
As the girls pick up their cookies to deliver to customers, please remember to cover the following:
• It’s important to deliver the cookies to customers as soon as possible. Booth sales begin February 23, 2018,
    and if customers see that other people have their cookies before they do, they will be upset.
• As the girls deliver cookies, they should collect any remaining payment at that time and put inside their
    money envelope.
• Checks should be made payable to the troop.
• Customer receipts, Operation: Sweet Treats thank you cards and other marketing materials for the girls can be
    found on our website, www.gsofsi.org, under the Cookies+ tab.
• All cookies are $4 per package, except for Toffee-Tastic and S’mores, which are $5 per package, and they
    should not be sold at any other price.
• Girls should turn in money to you often and shouldn’t hold a check for over a week. Make frequent deposits.
• When girls deliver their cookies, they should ask the customers if they would like to order additional packages
    as the ones they ordered are likely to be gone within a short time.                                        15
Booth Sales                                                               February 23-March 18, 2018

What is a Cookie Booth?
Cookie booths allow girls an opportunity to reach their goals and make a difference in their community! Troops
can use their extra cookies or pick up additional cookie from the cookie cupboard. Then, they sell to customers
at booth locations set up in front of high-traffic locations in the community. The Girl Scout Cookie Booth is not
just a “booth,” it’s the girls’ storefront for their business.
There are two types of booth sale weekends:
• Council Sponsored Booth Weekends - These booth sales weekends are set by GSSI. On these weekends, GSSI
   guarantees cookies to be stocked at all the local cupboards.
• Non-Council Sponsored Booth Weekends - Girl Scout troops can sell cookies on any weekend during the
   Cookie Season (January 6 - March 18). Troops that want to participate in a weekend that is not a Council
   Sponsored Weekend need to get in contact with the Product Program Department to make arrangements for
   pick up and to verify that GSSI has the cookies they are requesting. GSSI cannot guarantee stock of cookies
   outside of the Council Sponsored Booth Weekends.

Where can a troop have a cookie booth?
Service Unit Cookie Managers will plan schedules for the stores listed below. This information will be uploaded
into eBudde as Council Booth Sites, but troops can secure any other business or location in your troop’s Service
Unit area. Troops must stay within their area; however, this does not mean that troops have to stay in the town
they are from. Troops are only required to stay within their Service Unit jurisdiction.
Troops are able to go over Service Unit lines only with the approval of the other Service Unit. Troops will have to fill
out a form and submit with a 7 day grace period for approval. Troops must also visibly display their troop number
and Service Unit at their booth location.
Council Booth Sites will be all Wal-Mart, Rural King, Lowes’, Flying J, Love’s and Travel Centers stores in the GSSI
jurisdiction area.

Can troops contact businesses?
Yes you can! Troops can contact any stores that are
not on the above list.
As soon as your troop has found their location you will
need to add this information in eBudde in the Booth
tab under My Sales. Once this is done GSSI or your
SU Cookie Manager will approve or deny this location.
If your site is approved, the information will be
uploaded into the Cookie Finder App provided by
Little Brownie Bakers.

How will the girl receive credit for cookies sold during booth weekends?
Once a booth weekend is over, troop leaders will need to go back into eBudde and give the boxes sold at the sale
to each girl that sold.
•     Go to the Girl’s Order.
•     Click a girl’s name.
•     Click Add Transaction.
•     Enter the number of boxes the girl should get credit for under the Booth column.
•     Click OK on the bottom right side.
•     Click Save on the top left.
•     Follow these steps for all the girls that are participating in the booth sales.
 16
February 23-March 18, 2018                                                               Booth Sales
 Should troops enter booth information in eBudde under My Sales?
 Yes!! Troops have to enter this information into the eBudde system. GSSI gets several e-mails and phone
 calls daily during the cookie season from people asking to buy cookies. With every troop entering their
 booth information into eBudde, GSSI will be able to send customers your way!

 How do troops order booth cookies?
 This is easy! Just follow the steps below and you will be able to order your cookies.
 1. Log in to eBudde.
 2. Go to the Transaction tab.
 3. Click Add a Transaction.
 4. In the Pickup box, choose a date and time. NEW - Cupboard Hours of Operation will now be shown when
    placing booth cookies.
 5. In the 2nd Party box, Cupboard needs to be selected. In the next box, choose the cupboard in which you
    plan on picking up your cookies.
 6. Enter your troop order. Make sure you put your order in as full cases.
 7. Click Save/Print. Please take this receipt with you when you pick up the cookies.

          The following page shows a list of Cookie Cupboard locations with contact information.
              More Cupboard locations may be added before the start of the cookie season.

                                                                                                           17
Booth Sales                                                            February 23-March 18, 2017

Cookie Cupboard Locations & Contact Information
Cupboard Location           Name                         E-mail                             Cell Phone
Alto Pass                   Kelli Ellis                  kelli.ellis.5@gmail.com            618.559.3096
Alton                       Nancy Matis                 lackenb@aol.com                     618.581.9935
Belleville                  Stacey Copozzi              scopozzi@phoenixtextile.com         618.616.4214
Benton                      Alicia Dixon                rosiesmom96@frontier.com            618.218.1181
Carbondale                  Anita Presley               anitapresley@hotmail.com            618.432.2460
Charleston                  Miranda Zerbst               Mzerbst@firstmid.com               217.246.0848
Effingham                   Dawn Quicksall              micdawn62@hotmail.com               217.690.2368
Fairfield                   Carla Eastberg              cjeastberg1@gmail.com               618.919.0959
Glen Carbon                 Kelly Jansen                 kjansen@gsofsi.org                 618.899.5204
Highland                    Nicole Balint               nicolebalint@gmail.com              618.410.8157
Mattoon                     Stacey Carrington           stacylc5964@gmail.com               217.218.6194
Mt Vernon                   Deb Hibdon                  hibdon@att.net                      618.315.0250
O'Fallon                    Jennifer Hanny              gsjen.hanny@gmail.com               618.304.4310
Olney                       Debbie Lomas                debbie0106@hotmail.com              618.442.5208
Stiritz                     Debra Horn                  debrahorn88@mchsi.com               618.727.0002

We’d like to do a booth but are afraid of taking on the cost of the cookies.
Well, we have an answer for this - it’s called No Cookie, Cookie Booth! Your troop can set up a cookie booth with-
out cookies. No, we are not crazy, and yes, this will work!
Use the media coverage surrounding National Cookie Weekend to collect Operation: Sweet Treats donations.
Bling your booth with an advertisement that you are taking donations for the Operation: Sweet Treats program.
How do I set up a No Cookie, Cookie Booth?
• It’s easy! Contact your local place of worship or mom and pop stores in your community.
• Set up the date and time to attend.
• Customers support your troop and Operation: Sweet Treats; you collect funds for those donations at
    the booth.
• Enter your No Cookie, Cookie Booth in eBudde as a non-council sponsored cookie booth.
Are there any other rules or guidelines?
• You may not contact any businesses listed on the eBudde booth scheduler.
What are the benefits of having a No Cookie, Cookie Booth?
• There’s no inventory to manage - only money to collect for Operation: Sweet Treats donations.
• This gives girls the opportunity to practice their booth sale speech before the booth sale phase begins.
• Sales count toward girl rewards and your troop proceeds!

18
February 23-March 18, 2018                                                              Booth Sales
Cookie Tech: Can my troop accept credit cards at booth sales?
Yes, your troop can opt to accept credit cards at your booth sales! For some troops, this is a great way to reach
higher sales, provide great customer service and reach more customers.
Please keep in mind that using any credit card processor involves fees, and troops should evaluate those fees
prior to making a decision regarding credit/debit card sales. Troops will be responsible for the setup, tracking and
fees related to their merchant account.
Here are a couple of popular outside processor companies (please note that GSSI is not endorsing or promoting
the use of these processors, but simply stating some popular options):
• Square - https://squareup.com/
• PayPal Here - https://www.paypal.com/webapps/mpp/credit-card-reader
Benefits - Why spend $$$ on credit card processing?
• Girls increase their aptitude for technology
• More proceeds for the troop
• Customers without cash can make purchases
• Girls reach higher reward levels
• Instantly improve the opportunity to increase sales at low-traffic booths
• Per-Girl-Average increase equals a better chance to earn sales bonuses
• Credit cards eliminate the chance of counterfeit money and bounced checks

Can I swap cookies to take cookies from another troop?
Absolutely! We suggest that you work with other troops in your area to help with inventory management.
If a troop has cookies that you need, you can swap or transfer them.
Cookie Swap:
• You swap cookies for cookies with another troop.
• You give them six packages and take six packages; no receipt is needed.
Cookie Transfer:
• You need Thin Mints and another troop has a case that they are willing to give you.
• A troop is giving you the case of cookies and transferring the financial responsibility to your troop.
• Complete a receipt; both troops must sign.
• The giving troop enters this transaction into eBudde.
How to enter a Cookie Transfer:
• Go to the Transaction tab and click Add a Transaction.
• Select the types as normal and enter under the 2nd Party to Troop. Enter the troop number of the receiving
   troop. Remember, all the troops in eBudde are in 5-digit numbers. Ex: if the troop is 8447 enter 08447.
• Under Product Movement, select Remove Product because you are removing product from your inventory.
• Click OK to save the transaction, then click Save to complete the transaction.
Both parties will now see the transaction in eBudde.

What does a troop do after the last booth weekend?
Troops need to go into eBudde and make sure all the transactions are correct. If there is a problem, troops can
call the Cookie Cupboard manager or contact GSSI Customer Care at 800.345.6858 or customercare@gsofsi.org.
Make sure you have a copy of every receipt of pick up, return or exchange made.
At this point in the sale, troops need to make sure all the money is deposited and that all the money matches what
eBudde says should have been collected.

                                                                                                                 19
Finances & Ordering Rewards

First ACH Sweep Information
The first sweep of troop accounts will be on March 7, 2018. This sweep will be for 40% of what is due to GSSI
from the initial order placed from the troop’s paper card orders.
Here is how you would calculate this, since there are currently two different prices for cookies:
•    Multiply the number of $4.00 cookies by $3.25 (a) - ($3.15 for CSAs who opt out of rewards)
•    Multiply the number of $5.00 cookies by $4.25 (b) - ($4.15 for CSAs who opt out of rewards)
•    Add those numbers together and multiply by 40% ( (a+b) x 0.4 )
•    If you need additional assistance, email nutsandcookies@gsofsi.org and we will look up a total for you.
     • If a troop participated in the Kick-Off Booth Weekend, the boxes sold during that time period will be
         included in the final sweep on March 28, 2018.

Final ACH Sweep
The final sweep will be on March 28. If a troop knows that they are not going to make this payment, they
MUST contact GSSI Customer Care at 800.345.6858 or customercare@gsofsi.org immediately.

What do I do if a parent still has a balance?
If a family fails to pay their cookie bill, the Troop Cookie Manager should make every effort to collect the money.
If unsuccessful, the Troop Cookie Manager must complete a collection form to report the delinquency. In order
to collect on unpaid debt, it is imperative that, along with the collection form, the following forms be turned in to
the Service Unit:
• Signed Permission and Responsibility Form
• Signed receipt for product issued
• Signed receipt for any money received
• Other (copies of e-mails, texts, etc.)
Troops are RESPONSIBLE for all the money due from their product sales. Troops will be held liable for the funds
due if the appropriate paperwork is NOT collected from the parent/guardian.
Please do NOT pay GSSI for cookies if payment has not been received from the parent/guardian. GSSI will refund
troops their proceeds only when the debt is paid in full.
Girls who have parent/guardian delinquent debt will not be allowed in future Product Programs and the incentives
for the current program (in which the debt occurred) will be held until the debt is paid.

How do I enter my troop’s final reward order?
Before you can enter the girls’ final rewards you must finish allocating all the cookies. Do not complete your
final rewards selections until this is done.
Note: In the following directions we suggest the Edit All feature, where you can make the girls’ selections on the
same page. There is not a save feature, so if you use this be prepared to complete all rewards selections at once.
1. Go to the Rewards tab.
2. Click Fill Out next to Final Rewards Order. All messages showing Size/Catalog Selection Needed means you
   must enter a choice for the girl at a certain level.
3. Click Edit All and scroll down to each girl’s name to make her selections at the required levels.
4. Once this is complete, select Submit All Reward Orders. The system will alert you if a choice has been missed.
5. Review your troop’s total order and scroll to the bottom to select Submit Rewards Order. After this point you
   cannot make any edits. If you need to make changes contact your Service Unit Product Manager.

20
Council-Wide & National Promotions

                                     Cookie Pro 2018
                                     Are your Girl Scouts barrier breakin,’ challenge crushin,’ lead takin’ cookie
                                     entrepreneurs?

                                     This cookie season, show ‘em how the largest girl-led entrepreneurial
                                     program in the world prepares girls to lead, learn, succeed, and shine—not
                                     only for today but also for the future—by entering the national Girl Scouts
                                     of the USA’s Cookie Pro 2018 Contest from January 2 through April 30, 2018.

Cookie Pro Prizes
Limited-Edition Patch
Every girl who enters the Cookie Pro 2018 Contest will unlock an awesome, limited-edition Cookie Pro 2018
patch (shown above). You must be an eligible Girl Scout Cookie seller from a participating council to take part.
Grand Prize!
Six girls nationwide, one per Girl Scout grade level, will be named Girl Scouts of the USA’s top cookie pro for
2018 and get the epic chance to:
Be featured on the Girl Scout Cookie box!
Travel to New York City for an all-expenses-paid Cookie Entrepreneur Experience!

Join the nationwide celebration by participating in GSUSA’s Cookie Pro 2018 Contest! Learn more or enter by
visiting our website, www.gsofsi.org, and selecting the Cookies+ tab.

National Girl Scout Cookie Weekend
On National Girl Scout Cookie Weekend, all of America
comes together to celebrate one of the nation’s most most
loved treats - Girl Scout Cookies! Take advantage of wide-
spread publicity and fanfare to promote your sale and to
celebrate! There is a GSSI Council Sponsored Cookie Booth       February 23-25, 2018
Weekend scheduled annually for this occasion.

                                 What is 5 for five and how does it work?

   5
                                 The 5 for five campaign will run during the February/March Council Spon-

               for               sored Cookie Booth Weekends. Customers who purchase five boxes of cook-
                                 ies will have a chance to win five cases of cookies.
                                 Once the cookies are purchased, customers will receive a business card with
               five              a QR code (as well as a website URL). That code will link the customer to a
                                 web page for them to complete their entry form to be eligible to win.
                                 Cards will be available at your local cupboard to pick up.

                                                                                                                  21
Product Program Policies
2017 – 2018 Product Program Department Policies
Girls in Pathways (Independent Girls)

1. It is the girl/parents responsibility to pick up all product/rewards from the assigned delivery location (individual boxes
   can be picked up at the local cupboard) and to turn in all the required paperwork to the SU by the deadline date.
2. ALL sales/profits will be handled in the manner of a GSSI Gift Card. All activities/events must follow GSUSA’s
   guidelines set forth for Troops. (Girls who wish to use funds for Destination Trips must contact Council prior to the
   end date of the NCM or Cookie Program).
       a. Girl Scouts of Southern Illinois will not replace lost or stolen Gift Cards.
       b. GSSI Gift Cards are non-transferable.
3. GSUSA has provided Councils with strict guidance and clarification due to the Department of Treasury, “IRS Directive
   6-27 Booster Club Dues and Non-Exempt Activity”, issued on June 27, 2011. Per the IRS, “a section of 501 (c) (3)
   organization must not be organized or operated for the benefit of private interest...” If appropriate actions are not
   fol lowed, actions could be considered a “private benefit” to the participant (impacting the tax situation of the
   individuals) by the IRS and could also result in the organization (Girl Scouts of Southern Illinois) paying “unrelated
   business income tax” or losing its tax-exempt status altogether.
4. Product Sales Gift Card Ranges for the 2018 Cookie Program

           Total Boxes                Daisy-Ambassador (w/Rewards)               OR Cadette-Ambassador (NO Rewards)
           12-24 Boxes                $10 GSSI Gift Card                         $15 GSSI Gift Card
           25-49 Boxes                $20 GSSI Gift Card                         $25 GSSI Gift Card
           50-74 Boxes                $35 GSSI Gift Card                         $40 GSSI Gift Card
           75-99 Boxes                $55 GSSI Gift Card                         $60 GSSI Gift Card
           100-124 Boxes              $75 GSSI Gift Card                         $80 GSSI Gift Card
           125-149 Boxes              $95 GSSI Gift Card                         $100 GSSI Gift Card
           150-174 Boxes              $115 GSSI Gift Card                        $120 GSSI Gift Card
           175-199 Boxes              $135 GSSI Gift Card                        $140 GSSI Gift Card
           200-224 Boxes              $155 GSSI Gift Card                        $160 GSSI Gift Card
           225-249 Boxes              $175 GSSI Gift Card                        $180 GSSI Gift Card
           250-274 Boxes              $195 GSSI Gift Card                        $200 GSSI Gift Card
           275-299 Boxes              $215 GSSI Gift Card                        $220 GSSI Gift Card
           300-324 Boxes              $235 GSSI Gift Card                        $240 GSSI Gift Card
           325-349 Boxes              $255 GSSI Gift Card                        $260 GSSI Gift Card
           350+ for every 25 box increment (starting with $350), the GSSI gift card will increase by
           $20 for both the Reward and No Rewards option.

Mixed-Level Troop
1. In regards to product sales, troops who contain an age range of girls will be considered the age level of the
   majority. (for example, a Troop contains 3 Brownies, 8 Juniors and 3 Cadettes the Troop would classify themselves
   as a Junior Troop). The registration system will now reflect this change for Troops as there will no longer be a Multi-
   Level option – for those Troops who have this option selected, it will be changed to reflect the level of the majority.
   In order for Troops to opt out of rewards, the entire Troop must consist of only Cadettes, Seniors and Ambassadors.

Delivery
1. At the delivery sites, the Delivery Agent is responsible for unloading the trucks. SU Cookie and NCM Managers, Troops
   and/or Volunteers are NOT to touch any of the unloaded product until ALL the product has been unloaded, counted
   and signed for.
2. The Delivery Agent will set up the delivery time (consisting of a two-hour window). Please be courteous with your
   volunteers and have them arrive at the end of the two-hour window as it could take up to two hours to unload a large
   delivery. The delivery agent does not have to call if they are arriving closer to the later part of the two-hour window.

22
Cookie Program
1. It is expected that there be 100% Troop participation in the cookie program.
   a. If a Troop chooses to not participate in the Cookie Program their financial assistance might be affected and they will
       not be approved to participate in other fundraisers.
2. Troops cannot start selling Cookies before the start/go date. This includes door to door selling, and selling through
   social media.
3. Troops can transfer cookies to another Troop. This needs to be done through the Transaction Tab in eBudde. The
   Troop who received the transfer of cookies will be charged/responsible for those cookies and can allocate those
   cookies to their girls for the rewards.
4. It is the Troops responsibility to ensure that ALL girls participating in the Cookie Program have a current Girl Scout
   membership and all required paperwork is submitted to GSSI.
   a. If non-registered girls incur a cookie debt, the Troop is responsible for the debt of those non-registered girls.

Product Program Debt
1. GSSI’s Product Program Department will make every attempt over a two month period to collect on girl/family and
   Troop delinquent debt.
2. Debt Collection Process:
   a. GSSI’s Product Program Dept. will make an initial phone call to the debtor.
   b. GSSI’s Product Program Dept. will then either email or mail a letter to the debtor stating the funds owed to Council.
   c. Finally, GSSI’s Product Program Dept. will turn the debtor’s file over to the Finance Department, which if unpaid will
      be turned over to either the States Attorney’s Office, Lawyer or Collection Agency.
3. In order to collect on unpaid debt, it is imperative that the following forms be collected and turned into Council:
      a. Signed Permission and Responsibility Form (parent/guardian)
      b. Signed Statement of Responsibility Form (Troop Leader)
      c. Signed receipts for product issued
      d. Signed receipts for money received
      e. Other; copies of emails, etc
4. Key Points:
   a. Troop Leaders –
      i. Sign up for Check Redi. It is FREE (for most banks) and will actively go after bad checks written to the Troop.
           Please do not have parents write one big check to the Troop as they are then responsible for the collection
           of the bad debt. All customer checks should be made payable to “Troop #xxxx”. Parent/Guardians who receive
           cash can deposit that amount and then issue a check to the Troop.
      ii. Troops are RESPONSIBLE for all money due from their product sales. Troops will be held liable for funds due
           only if the appropriate paperwork is not collected from the parent/guardian (ex. signed receipts &
           permission slips).
      iii. For the NCM Program – Please do NOT order product that has not been paid for.
      iv. For the Cookie Program – Please do NOT pay Council for Cookies if payment has not been received from the
           parent/guardian. (Please do not pay for parent/girl delinquency. If a check from a parent/girl bounces,
           Council may be able to help collect on the debt if the required Collection Form is completed within the provided
           time frame. Council will refund Troops their proceeds only if the debt is paid.)
      v. Troops are responsible for submitting their ACH Authorization form by the program due date. If the ACH
           Authorization Form has not been provided to Council by the ACH Sweep dates and/or banking information
           has not been provided to Council, a Collection Form will be completed by Council for that Troop since Council
           will be unable to collect on the Funds Due to Council. (Council will make several attempts to help Troops
           complete the ACH Authorization Forms.)
b. Service Units – (SU NCM and Cookie Product Managers)
      i. Please ensure ALL correct paperwork is turned in by the Troop. If the amount paid does not match the amount
           due, then a collection form needs to be submitted for that Troop, unless the completed parent/girl
           Collection Form is included (along with the required paperwork) to cover the shortage.
      ii. Service Unit Product Managers are RESPONSIBLE for all money due from their Troop Sales and will be held liable
           for the funds due only if the appropriate paperwork is not collected from the Troop Leader (completed
           collection information, signed receipts and responsibility forms.
5. Girls who have parent/guardian delinquent debt will not be allowed in future Product Program Sales and the incentives
   for the current program (in which the debt occurred) will be held until the debt is paid.
6. Funds due to Council that are returned for Insufficient Funds will be ACH Swept for a 2nd time within a one to three
   week time period. Council will notify Troops of the 2nd attempt at sweeping their account. If the funds due to Council
   are returned for Insufficient Funds for the second time, it will automatically be turned over to the State Attorney’s
   Office for collection.                                                                                                23
Troop Checklist

Check each item as completed to have a successful Cookie Program!
     My troop is registered and I have two approved adults for troop leadership. All of my girls are registered.
     I have signed my Troop Manager Position Agreement Form and have agreed to take responsibility of the
     annual Cookie Program for my troop.
     I attended the cookie training given by my Service Unit Cookie Manager.
     I held a parent meeting in which I explained deadlines and expectations, collected signed parent and
     permission responsibility forms and distributed girl order cards.
     I logged into eBudde to update information and become familiar with the online ordering system. I verified
     that all of my registered girls are listed.
     I collected all girls’ order cards and provided the girls with Goal Getter order cards.
     I entered the girls’ orders into eBudde, selected a delivery site and entered the girls’ initial rewards if they
     earned them. I was sure to finish this by January 31, 2018.
     I placed my initial cookie booth cookie order before February 5 and then on or before each Tuesday of
     every booth weekend after February 25. This guarantees that my troop cookie order will be at the
     cupboard that I chose.
     I picked up my troop’s initial order at delivery.
     I arrived home and sorted all product and prepared receipts for each girl before anyone picked up their
     cookies. This helped me to identify if there were any issues. I was sure to complete a receipt for each
     cookie pickup (sign and date) and kept one copy.
     I prepared for cookie booths by getting our bling together and setting a schedule for parents and girls.
     We promoted Operation: Sweet Treats and the 5 for Five promotion to maximize booth sales.
     After the booth weekends, I reconciled all sales with girl orders, collected the rest of the cookie money due
     from each girl and then entered all the final reward selections.

     I was sure to make all final deposits before the final ACH sweep on March 28, 2018.

Notes

24
                                                                             Date of Publication: October 2017
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