TROOP COOKIE MANAGER MANUAL - Girl Scouts of North-Central ...
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2018–2019 TROOP COOKIE MANAGER MANUAL
GIRL SCOUT COOKIE
TEAM
Cookie Contacts
Service unit number
Service Unit Cookie Manager
Contact Number
Email Address
Please remember that your Service Unit Cookie Manager is your first point of contact for
questions or issues.
Second, contact the GSNCA Customer Care Team
Council Contact Information
GSNCA Customer Care, 800-734-4541 or email at customercare@girlscoutsnca.org
Product Sales Manager, Nicole Harris, nharris@girlscoutsnca.org
CFO/ Business Manager, Gina Walley, gwalley@girlscoutsnca.org
Key Terms:
SUCM – Service Unit Cookie Manager
SUM – Service Unit Manager
TCM – Troop Cookie Manager
Initial ACH debit - Troops will be debited half of their Initial Cookie Order submitted.
Mid ACH Debit - You are half way there! Troops will be debited the remaining half payment of Initial Order.
Final ACH debit – The end is here!! Troops will be debited the remaining amount due to council. This number
is based on the number of packages listed on your Sales Report in eBudde. Please review for more details.
DOC- Digital Order Cookies
PGA - (Per Girl Average) The total number of packages sold by the troop divided by the number of girls
selling cookies.
2
TABLE OF CONTENTS
GET READY TO GO FOR BOLD™!
This Girl Scout Cookie Season®, we’re celebrating the spirit and creativity
of all Girl Scouts as they sell America’s favorite treats and Go for Bold™.
Whether embarking on a brave new adventure or finding the courage to
talk to her first customer, every girl finds her own type of BOLD in the Girl
Scout Cookie Program®. Girls have amazing experiences–and build
lifelong skills, friendships and confidence along the way.
As a Girl Scout Cookie volunteer, you’re supporting the largest girl-led
entrepreneurial program in the world. Thank you for all you do for girls.
2018-19 Cookie Program
Cookie Team 2 Girl Rewards 15
Cookie Calendar 5 The Business of Cookies 16-19
Cookie Resources 8 Placing Orders & Managing the Sale 20
Volunteer Resources 9 Top Selling Tips 22
The Five Steps to Cookie Success 10 Booth Selling Tips 23
Council Promotions 11 Safety Rules 24
Volunteer Responsibilities 12 eBudde Fingertip facts 25
Cookie Proceeds 13 Picking Up Cookies 27
3
ALL YOUR GIRL SCOUT COOKIE
Our cookies have...
• NO High-Fructose Corn Syrup
• NO Partially Hydrogenated Oils (PHOs)
• NO Artificial Flavors in Toffee-tastic
•G
irl Scout S'mores and Do-si-dos are
made with Natural Flavors
• Zero Grams Trans Fat per Serving
• 100% Real Cocoa
• Hearty Whole Grain Oats in Do-si-dos
• Thin Mints are Vegan
SAMOAS ®
TAGALONGS ®
• Toffee-tastic cookies are Gluten-Free
Crisp cookies coated Crispy cookies • RSPO Certified (Mass Balance) Palm Oil
in caramel, sprinkled layered with peanut
OS
UCT E CO
with toasted coconut butter and covered with FR
RN
NO HIGH
and striped with dark a chocolaty coating
SYRUP
chocolaty coating
RSPO-1106186
DO-SI-DOS ®
TREFOILS ®
THIN MINTS ®
Crunchy oatmeal Traditional shortbread Crisp wafers covered
sandwich cookies with cookies that are in chocolaty coating
creamy peanut delightfully simple made with natural
butter filling and satisfying oil of peppermint
GIRL SCOUT
SAVANNAH S'MORES ®
TOFFEE-TASTIC ®
SMILES ®
Crunchy graham
Rich, buttery cookies
Crisp, zesty lemon sandwich cookies with
with sweet, crunchy
wedge cookies dusted creamy chocolate and
toffee bits
with powdered sugar marshmallowy filling
Product formulations can change at any time. We encourage you to check the ingredient statement on each package you purchase for the most up-to-date
information on the ingredients contained in the product in that package. For more details, check with Little Brownie Bakers.
The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the
4 Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. Go for Bold, Cookie Games,
Cheers for Cookie Volunteers, Cookie Captain, Cookie Rookie, Cookie Entrepreneur, Gift of Caring, Cookie House Party, eBudde,
Built by Me, Cookie VIP eTraining, Cookie Club, My Cookie Friend, Cookies 101 and Social Media Toolkit are trademarks of Kellogg NA Co. The
LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, including SAMOAS, TAGALONGS, DO-SI-DOS, SAVANNAH SMILES
and TOFFEE-TASTIC are registered trademarks of Kellogg NA Co. Copyright ®, TM, © 2018-2019 Kellogg NA Co.
2018-2019
COOKIE CALENDAR
October – December 2018 Attend Cookie Training
November – December 2018 TCM will train the girls and parents
December 18, 2018 Girls will begin taking pre orders via paper form or Digital
Cookies.
December 19, 2018 How to place my Initial cookie order webinar
January 7, 2019 TCM submit initial troop cookie and reward order
January 7-9, 2019 TCM sign up for the Count and Go location using the Delivery
tab in eBudde.
January 16, 2019 Count and Go Webinar
January 19, 2019 Cookie Booth Scheduler opens: Round One 9;00 am
January 22, 2019 Cookie Booth Scheduler opens: Round Two 6:00 pm
January 25, 2019 Count and Go Cookie pick up begin
January 28, 2019 Cookie Booth Scheduler opens: Round three 9:00 am
February 1-3, 2019 Cookies on the Move Weekend
February 5, 2019 How to place my Cookie Cupboard Webinar
February 7, 2019 Cupboards open
February 8, 2019 Booth Sales begin
February 25, 2019 Initial cookie ACH Debit Withdrawal
March 9, 2019 DOC: Girl Delivery Ends
March 11, 2019 Mid Cookie ACH Payment Withdrawal
March 16, 2019 Booth Sales end
March 19, 2019 TCM submit final rewards
March 21, 2019 SUCM submits final Girl Rewards in ebudde by 11:59 pm.
March22, 2019 Council Submit Final Rewards by 9:00 am.
• Any rewards not submitted by the due date will be
submitted at a later date with no guarantee of timely
delivery.
• If you earned the Troop Final PGA reward or the Service
Unit Cookie Manager reward and have not selected a
size by March 21, the default size you will receive will
be an Adult X-large
March 25, 2019 Final Cookie ACH Payment Withdrawal
Mid April – May • Rewards will be shipped to the SUCM the middle of
April or the week of April 22nd. Be on the lookout for
a message from your SUCM with date and time of
reward pick up.
• Rewards should be delivered to girls by May 15th.
5
WEBINAR SCHEDULE
COOKIE CONNECTIONS WEBINAR SCHEDULE
Cookie Connections are back by popular demand for the 2018-19 Cookie Program! These informal webinars
(live online meetings) are perfect opportunities for Troop Leaders, Troop Cookie Managers, and Service
Unit Cookie Managers to learn all the ins and outs of the Girl Scout Cookie Program and ask questions
throughout the program. Each webinar will feature eBudde demonstration tips and tricks, sale ideas,
questions and answers. Don’t miss out! Webinar registration instructions will be sent out at a later date.
How to Place My Initial Order and More
December 19, 2018 6:30 pm
Get step by step instructions on submitting your troop’s initial cookie order in eBudde, figuring out the
initial order rewards and tips for what comes next.
Count and Go
January 15, 2019 6:30 pm and January 17, 2019 6:30 pm
This Count and Go webinar is a step by step guide through the Count and Go process. Troops will learn
what to expect when picking up their initial cookie order, what to bring, who to bring and the importance of
the day.
How to Place My Cupboard Order
February 5,2019 6:30 pm and February 7, 2019 6:30 pm
Learn how to place your pending cookie order. The start to booth sales is just days away. This webinar will
be a refresher on the do’s and don’ts of booth sales as well as a chance to share great ideas and learn new
tips and tricks to make the most of cookie booths, walkabouts and other direct sale opportunities.
Wrapping up the Cookie Program.
March 12, 2019 6:30 pm and March 14, 2019 6:30 pm
Learn what you need to do to wrap up your troop’s cookie program. Verify cupboard transactions, troop to
troop transfers and payments in eBudde.
6
2018-2019
GIRL SCOUT COOKIE PROGRAM®
THE GIRL SCOUT COOKIE PROGRAM® HELPS EMBOLDEN GIRL
SCOUTS® BY BUILDING THESE FIVE ESSENTIAL SKILLS.
GOAL SETTING—as she sets cookie sale goals and makes a plan to reach them.
DECISION-MAKING—as she and her troop decides how they will spend the cookie money.
MONEY MANAGEMENT—as she makes a budget, takes orders and handles customers’ money.
PEOPLE SKILLS—as she learns to talk and listen to all kinds of people while selling cookies.
BUSINESS ETHICS—as she is honest and responsible every step of the way.
Your time and talents are valuable to girls and to the Girl Scout Cookie Program®. Thank you for helping build a
program where girls learn, grow and make a lasting impact on the world.
7
GIRL SCOUT COOKIE
RESOURCES
Be sure to take advantage of all the resources available online to guide you
through a fun and successful Girl Scout Cookie Program®.
Girl Scouts of the USA: Locate information on the Girl Scout Cookie Program, national
cookie badges and pins. GirlScoutCookies.org
Baker Website: The website of our official Girl Scout Cookie baker. Find girl activities,
marketing ideas, Girl Scout Cookie facts, cookie sale resources and clip art to help girls
prepare for the cookie sale. LittleBrownie.com
Council Website: Visit our site to find procedures, forms, manuals and other helpful
information. girlscoutsnca.org
eBudde™: Your Command Center for managing the cookie sale. Order cookies, track girl
activity and order girl rewards. ebudde.LittleBrownie.com
eBudde Troop App Plus™: Place orders on your mobile devices. Video training and
eBudde help are built right in. Learn more and download the app at LittleBrownie.com.
eBudde™ Booth Sale Recorder: Record sales in real time at booths, making record-
keeping a snap. Download this free app in iPhone App Store or through Google Play.
Girl Scouts®
Girl Scouts® Built by Me™ Cookie Planner: An online tool to help plan a custom
cookie season. CookiePlanner.LittleBrownieBakers.com
Digital Cookie®: Girl Scouts can set up their own personalized website, take credit card
®
payments and ship cookies directly to their customers. girlscoutsnca.org
Girl Scouts® Cookie Locator™ by Little Brownie Bakers®: Help friends locate the
closest cookie booth with this app. CookieLocator.LittleBrownie.com (Girl Scouts® Cookie
Finder on girlscouts.org can also be used to locate cookies.)
Little Brownie Bakers® YouTube Channel: Check out our library of
inspiring videos featuring real Girl Scout stories and
TM
selling tips. youtube.com/LittleBrownieBakers
TM & © GIRL SCOUTS OF THE USA. ®, TM, © 2018 KELLOGG NA CO. 8
VOLUNTEER
RESOURCES
Girl Scout volunteers are not only special—they're busy! We have lots of fun resources that make
your season quick, easy and delightful. Find them at LittleBrownie.com.
Place orders on your mobile
devices with the eBudde
Troop App Plus.™ Video
training and eBudde help
are built right in. Learn
more and download the
app at LittleBrownie.com.
Girls enter a fun-filled world featuring
Little Brownie's newest mascot. They'll find games,
videos and activities that inspire and engage.
Girls can even vote on the name of this season's
fiercely adorable clouded leopard!
Go to LittleBrownie.com!
TM & © GIRL SCOUTS OF THE USA. ®, TM, © 2018 KELLOGG NA CO. 9
5 STEPS TO GIRL SCOUT COOKIE
SUCCESS
1 KICK OFF GIRL SCOUT COOKIE SEASON
Help girls get ready by selecting learning activities that fit their experiences and interests. You can start
by creating a custom plan with the Girl Scouts® Built by Me™ online tool. Next, kick off your first cookie
meeting with a video! Girls Scouts® Cookies Live™ videos are engaging, interactive shows that inspire
girls to reach high goals. Girls learn selling tips and have loads of fun along the way. First-time sellers
love Girl Scouts® Cookie Rookie™. Made especially for young girls, this show teaches cookie names,
how to ask customers to buy and more essential skills. Turn teens into Girl Scouts® Cookie Captains™.
Keep experienced teens interested in the cookie program and give them a chance to give back with the
Cookie Captain program. Older girls love being mentors to Cookie Rookies.
2 SET GOALS AND TRACK PROGRESS
When you help girls set high goals for the Girl Scout Cookie season, they learn an important skill for life.
Encourage girls to set two types of goals: how many cookies they want to sell and how they want to use
their earnings.
3 HAVE A FAMILY PARTY
Hold a short family meeting so girls can tell their families about their goals. Distribute the GSNCA Family
Guide. Find additional resources for communicating with families at LittleBrownie.com.
START WITH
TRUSTED CUSTOMERS
4 Family and friends make great cookie customers. If girls need more customers to reach their goals, they
can participate in a booth sale with your troop. An adult volunteer can also help find success using the
Girl Scouts Cookie Club™ and Digital Cookie® platforms.
CELEBRATE AND SHARE
5 YOUR SUCCESS
When girls reach their goals, celebrate!
Thank customers, share your cookie stories
or throw a party for your troop.
TM & © GIRL SCOUTS OF THE USA. ®, TM, © 2018 KELLOGG NA CO. 10COUNCIL
PROMOTIONS
Cookies from the heart
Our council participates in a council wide Gift of Caring pro-
gram to provide cookies to deployed military and veterans.
We partner with a nonprofit organization serving military
personnel and veterans to deliver the donated cookies. Girls
can earn customized rewards with this program. For more
information, refer to your order card.
Cookies on the Go weekend!
February 1-3, 2019
During the first weekend of the cookie sale program, girls
are encouraged to hit the pavement in their neighborhoods!
Take it back to the basics before booth sales begin and grab
your wagons to offer Girl Scout Cookies to each person in
your community.
Send photos of you and your troop selling door to door the
Girl Scouts of North-Central Alabama facebook page or
email them to communications@girlscoutscnca.org to be
used in newsletters and on social media.
Troops will be able to order their free Cookies on the
Go patch until February 7, 2019.
TM & © GIRL SCOUTS OF THE USA. ®, TM, © 2018 KELLOGG NA CO. 11VOLUNTEER
RESPONSIBILITIES
It’s a labor of love!
The main job of the Girl Scout Cookie volunteer
is to:
• Be a registered Girl Scout adult volunteer.
• Honor and live by the Girl Scout Promise and Law.
• Follow all policies, procedures and meet all established
deadlines.
Here’s an overview of your roles and
responsibilities:
Before the sale
• Complete training.
• Set the troop up in eBudde™ (the baker’s online order
management system).
• Download the eBudde™ Troop App to your mobile phone
or tablet.
Participation requirements:
• TCM must attend training
• TCM must have a signed position description on file.
• The troop must have a ACH Authorization on file.
• TCM background check must be current.
During the sale
• Make sure all girls and parents participating in the sale are
• Enter orders from girl order cards and keep
registered.
eBudde up to date.
• All girls must have a signed parent permission form on file.
• Monitor online sales from the Digital Cookie®
platform, which will be visible in eBudde.
After the sale
• Coordinate booth sales (or ask another
• Complete the rewards order in eBudde.
volunteer to do so).
• Help girls deliver donated cookies to your chosen
• Arrange cookie pickups from the Cookie
organization (or ask another volunteer to do so).
Cupboard and briefly store cookies until girls pick
• Distribute girl rewards in a timely manner.
them up (or ask another volunteer to do so).
• Keep all troop cookie program records.
• Collect money from those picking up cookies,
• Celebrate with the girls and their families.
issue receipts and make frequent bank deposits.
• TCM should contact the SUCM immediately for
guidance if they have problems collecting cookie
money.
12GIRL SCOUT COOKIE
PROCEEDS
How the cookie crumbles
Troop Proceeds 18%
Council Sponsored program events,
properties, training, and other support 49%
Girl Rewards 3%
Cost of cookies 29%
Bad Debt Collection 1%
Troop proceeds structure.
1-199 PGA $0.55 per package ($6.60 per case)
200-299 PGA $0.60 per package ($7.20 per case)
300-399 PGA $0.65 per package ($7.80 per case)
400-499 PGA $0.75 per package (9.00 per case)
500 + PGA $0.85 per package (10.20 per case)
Cadette, Senior and Ambassador troops can choose to opt out of
rewards and receive an additional $0.05 per package.
We have the Girl Scout Cookies are $4
cookies that per box for tradtional varieties.
customers look
forward to buying Specialty Cookies are $5 per box.
every year!
13GIRL SCOUT COOKIE
BONUS AND REWARDS
Troop Bonus:
Level 1: Fall Sale Bonus
• Troops that participated in the Fall Sale who had $1800 in combined sales and submits a 2019 Cookie Initial
Order PGA of 245 will receive additional $0.01 per package on the Initial Order.
Level 2: Initial Order Bonus
• Troops who exceeds the previous year (2017-18) Initial Order by 5% or higher will receive an
additional $0.03 per packages on the Initial Order.
Level 3: Participation Bonus
• Troops with 95% of girls participating will receive an additional $0.01 per total packages sold.
Level 4: Final Troop Reward
• Troops with final PGA of 295 packages will receive the Goal Getter Patch for each girl in the troop.
Each Troop Cookie Manager will receive a GSNCA customized long sleeve G.I.R.L. T-shirt
*** Troops will forfeit the troop bonus (Initial and Participations) due to the following:
• Returned ACH Debit for insufficient funds
• Non payment of approved extensions
14GIRL REWARDS
Girl Scouts can earn a wide variety of rewards for their
achievements in the Girl Scout Cookie Program®:
• Official Girl Scout badges.
• Symbols of accomplishment in the form of
patches and other reward items promoted on
the order card.
• Cookie Dough to use toward annual membership dues, council-
sponsored activities, resident camp, GSUSA Destinations and
merchandise from the council store.
The Girl Scout Cookie Activity Pin
All girls who participate in the Girl Scout Cookie
Program are eligible to earn the annual Cookie
Activity Pin, which recognizes the 5 Skills learned
and practiced during the sale. Girls can collect
a different color of pin every year. Get details at
girlscoutcookie.org
Pins are available for purchase in our council shops.
Official Girl Scout badges are a great way for a girl to explore her
interests and learn new skills. There Girls at every grade level can
earn badges that relate to the five essential skills of the Girl Scout
Cookie Program.
Daisy Brownie Junior Cadette Senior Ambassador
Count It Up Give Back Business Budgeting Business Eti- Good Credit
Owner quette
Making Choices My Customers Cookie CEO Business Plan Buying Power On My Own
Money Counts Money Man- Customer Comparison Customer P&L
ager Insights Shopping Loyalty
Talk It Up Philanthropist Savvy Shopper Entrepreneur Financing My
Future
Snacks Financing My My Portfolio
Dreams
Marketing
Think Big
15THE BUSINESS OF
GIRL SCOUT COOKIES ®
November – December 2018: Training girls and guardians:
• TCM will work with the girls and guardians to set personal and troop goals.
• Troops should plan for the “First Twenty -five” dollars earned to be used to register each returning Girl Scout during
Early Bird registration.
• Talk to parents about safety and how to keep their daughters and the rest of the girls safe during the Girl Scout
Cookie Sale program.
• Go over deadlines with girls and guardians.
• Have guardians sign up for Cookie Booths and inform them of the booth sale guidelines.
• Secure a signed Cookie Program guardians permission form for each girl.
• Review cookie pick up and money procedures.
• Collect money from girls and guardians frequently throughout the sale.
• Schedule times to collect money at troop meeting or at another agreed upon time.
o Money envelopes are provided for girls and guardians to assist with the collection of money.
o For each payment the TCM must issue a receipt and give the guardian/girl a copy and retain the original for
the troop’s records
• Refer to the GSNCA Family Guide
December 18, 2018: Girls begin selling to potential customers.
• Girls can use their order cards to sell to potential customers in person.
• Girls can use Digital Cookies to send emails to potential customers.
Attend the Webinar: How to Submit my Initial Order and More on December 19, 2018
Jan 7, 2019: Submit Initial Cookie and Rewards orders via eBudde™
• The TCM must enter the girl orders in eBudde™.
• After you submit the troop Initial Order the rewards will automatically calculate.
• The TCM must enter any cookies needed for booth sales in eBudde™.
• Review the Rewards tab in eBudde™ to ensure the girl rewards are automatically calculated correctly.
• TCM must submit order by 11:59 pm via ebudde on January 7, 2019. ** Dates in eBudde™ are date and time
sensitive**
January 7-9: TCM can sign up for Count and Go Cookie pick up starting at 8:00 am
• TCM will sign up for a delivery location, time and date by clicking on the Delivery Tab in eBudde™.
• Once the location has been chosen print off the delivery confirmation.
• Count and Go sign up ends at 5:00 pm on January 9, 2019. ** No changes can be made after this date.**
16THE BUSINESS OF
GIRL SCOUT COOKIES ®
Attend the Count and Go Webinar January 15 and 17, 2019 (see webinar schedule on page for more details)
January 19, 2019: Cookie Booth Scheduler Opens
• All booth sales that are organized by the product sales staff will be coordinated through the online eBudde™
system. You can reserve three, one slot per location during the first round.
o Round One: January 19, 2019, 9:00 am
o Round Two: January 22, 2019, 6:00 pm
o Round Three: January 28, 2019 9:00 am
January 29, 2019: Unlimited booth sale sign up on first-come first-serve basis.
January 25-27, 2019: Count and Go Cookie Pick up begin
• Refer to your confirmation for vehicle case loading information.
• Arrive at your schedule pick up time with the appropriate number of cars.
• Make sure you count your cookies before leaving the Count and Go location.
• Refer to the Count and Go guidelines on the council’s webpage under the Cookies section.
February 1-3, 2019: Cookie on the Go Weekend
Grab your little red wagon and hit this street.
• Encourage the girls in your troop to go door to door selling girl scout cookies.
• Girls in your troop that participate can earn a Cookies on the Go patch by submitting the report of the number of
packages that were sold over the weekend.
Webinar Series: How to place my Cupboard order and more! February 5 & 7, 2019. (see webinar schedule on
page 6 for more details)
February 1, 2019: Council Office Cupboards open
o Birmingham, Florence, Huntsville and Tuscaloosa office locations only.
February 7, 2019: Cookies on the Go patch order due
February 8, 2019: Warehouse and Volunteer Cookie Cupboards open
February 8, 2019: Booth Sales begin
February 25, 2019: Payment through ACH debit - 1/2 of initial order
Collect money from parents and make frequent deposits into your troop bank account to ensure funds are available for
ACH debit on February 25, 2019.
• Council will directly debit the troop’s bank account on February 25, 2019 for 1/2 of the initial order.
• Council will send weekly reminder emails of the amount due starting February 6th.
• If your troop will not have the ½ payment by the deadline, you must fill out the ACH Debit Extension request form
on page 33 of the manual. This form must be received by council no later than 3 business days before the date of
the sweep.
17THE BUSINESS OF
GIRL SCOUT COOKIES ®
o Troops that do not pay ½ of their initial order cookie money due will be contacted by their SUCM,
Membership Manager and SUM to discuss the reason for non-payment.
o The troop will not be allowed to pick up any more cookies until payment is made.
o A parent meeting will be held, if needed, to plan how to sell, to donate or transfer to other troops
needing cookies.
March 9, 2019: DOC Girl Delivery option ends
• To ensure girls receive credit for all Girl Delivery orders on Digital Order Card, the delivery option will end.
• Customer will no longer be allowed to select this option when placing orders using Digital Order Card.
March 11, 2019: Mid Payment ACH Debit - remainder of initial cookie order balance.
March 16, 2019 Booth Sales end
March 17-19, 2019: TCM will assign cookies to girls on the Girl Order tab in eBudde
The Girl Order tab allows you to enter by girl, additional cookie orders and booth sale packages sold.
• You can comment on each row to identify whether the cookies were an additional pick up or assigned from a
booth sale.
• Rewards will automatically calculate for girls on the Rewards tab from the numbers entered into eBudde on the
Girl Tab.
March 19, 2019: TCM will submit the Girl Rewards in eBudde™ by 11:59 pm
• Review rewards order in eBudde under the Rewards tab.
• Complete all the Size/Catalog Selections needed.
• Reward orders will be submitted by GSNCA by 9:00am. Any rewards not submitted by the due date will be
submitted at a later date with no guarantee of timely delivery.
• If you earned the Troop Final PGA reward or the Service Unit Cookie Manager reward and have not
selected a size by March 21, the default size you will receive will be an Adult X-large.
March 21, 2019: SUCM submits final Girl Rewards in ebudde by 11:59 pm.
March 22, 2019: Reward orders will be submitted by GSNCA by 9:00 am.
• Any rewards not submitted by the due date will be submitted at a later date with no guarantee of
timely delivery.
• If you earned the Troop Final PGA reward or the Service Unit Cookie Manager reward and have not
selected a size by March 21, the default size you will receive will be an Adult X-large.
March 25, 2019: Troop Final payment ACH debit
• Council will send reminder emails of the amount due starting March 20th 2019.
• Council will direct debit the troops banking account on March 25, 2019.
• If your troop will not have the final payment by the deadline, you must fill out the payment delay request form
on page 33 of the manual.
o Troops that do not pay the final cookie payment due will be contacted by their SUCM, Membership
Manager and SUM to discuss the reason for non-payment.
18THE BUSINESS OF
GIRL SCOUT COOKIES ®
o A parent meeting will be held, if needed to plan how to sell, to donate the cookies or transfer them to
other troops needing cookies.
Mid April – May: Rewards deliviered and distributed
• Rewards will be shipped to the SUCM the middle of April or the week of April 22nd. Be on the lookout for a
message from your SUCM with date and time of reward pick up.
• Rewards should be delivered to girls by May 15th, 2019.
19PLACING ORDERS AND
MANAGING THE SALE
Meet eBudde™—the power tool for cookie Girl Scouts® Cookie Locator™
volunteers Girl Scouts® Cookie Locator™ by Little Brownie Bakers®
The online eBudde™ system is the home base for is the most delicious app ever! Cookie customers can
cookie volunteers. It’s where you’ll enter cookie use their smartphones to find cookie booths nearby.
orders, reserve cookie booths, manage pickups, place
girl rewards orders and more. Girl Scouts® Cookie Finder can also be used to
locate cookies on gsusa.org
eBudde™ Booth Scheduler
Sign up for Girl Scout Cookie booths approved by the
council. Please keep Booth Scheduler in eBudde up-to-
date so customers can find you with the Cookie Locator
mobile app.
eBudde™ Cupboard Keeper
The Cupboard Keeper mobile app helps cookie
cupboards digitally track cookie pick-ups. Volunteers
place orders in eBudde, then sign for their cookies at
the cupboard and a receipt is sent electronically and
recorded in eBudde. Be sure anyone picking up cookies
is registered in eBudde.
eBudde™ Help Center
The eBudde Help Center is a dedicated website that
provides direct support to volunteers using eBudde for
both digital and traditional sales.
EBUDDE™ APPS
Apps can be downloaded from the app store on
your phone.
eBudde Troop App Plus™
The eBudde Troop App Plus™ makes it easy for you Place orders on your mobile
to manage the Girl Scout Cookie Sale® on the go. devices with the eBudde
This year, you can use the app to enter initial orders, Troop App Plus.™ Video
plus sign up for booths, total cookie orders at your training and eBudde help
are built right in. Learn
booth site, access Girl Scouts® Cookie VIP eTraining™,
more and download the
exchange cookies with other troops and more—all
app at LittleBrownie.com.
from your mobile device!
eBudde™ Booth Sale Recorder
With the Booth Sale Recorder app for smartphones,
volunteers can enter the number of cookie packages
sold at the cookie booth, select which girls will
receive credit and send the information directly to
their eBudde accounts.
20HOW GIRLS SELL
GIRL SCOUT COOKIES ®
GSNCA sells cookie through:
Order taking
Girls ask neighbors, friends and family members
to place orders for cookies. They write their orders
on the paper order card, which is turned in to the
cookie volunteer. The volunteer enters these orders
in eBudde™. Payment is collected when girls deliver
cookies a few weeks later.
Booth sales/direct sales
Troops buy cookies and resell them directly to
customers, often at booths in high-traffic areas such
as grocery stores, malls or sporting events. Booth sale
times and locations are organized by our council, and
troops can only sell at approved locations.
®
Digital Cookie®
Girls create customized websites and send
emails to family and friends, asking them to
buy cookies. Customers purchase cookies
online and have the option for the cookies to
be shipped directly to their homes. Orders
appear automatically in eBudde. Find out
more at girlscoutcookies.org.
TM & © GIRL SCOUTS OF THE USA. ®, TM, © 2018 KELLOGG NA CO. 21TOP SELLING
TIPS
Share these awesome tips from Telephone sales
Girl Scouts. It’s fast and easy to sell Girl Scout Cookies® by phone.
• Girls can review order cards from previous years
Door-to-door sales Encourage girls to canvass their and contact these customers again.
communities with buddies and adult partners, leaving • Once cookies have been delivered, girls may want
no doorbell unrung! to call customers, thank them for their orders and
• Girls can take orders door-to-door at the beginning ask if they need additional cookies.
of the cookie sale with their order cards. • Try a text-a-thon. Girls may want to text their
• Girls can sell door-to-door with cookies in hand. friends and family to let them know it’s cookie time
After cookies are delivered, load up a wagon and to ask for orders.
with cookies, make signs and you are ready for a
Workplace sales
neighborhood walkabout.
• Girls can contact business owners or managers to
Online sales request permission to sell Girl Scout Cookies at
Customers buy more cookies when girls sell online a workplace.
• Girls can either make a quick “sales pitch” at a
Social networking staff meeting or make sales calls around the office,
depending on the wishes of the business.
Online social networking sites are a great place for • Once employee sales are completed, the business
teens (13 and older with parental permission) to ask may allow girls to leave an order card in a visible
for cookie orders. Be sure girls follow the GSUSA safety spot. Leave a note from your team outlining
guidelines for online marketing. their goals and plans for the cookie proceeds.
(Remember not to list the girls’ last names or phone
Booth sales help girls reach more customers numbers on the order card or note). An adult
Booth sales are a great way to increase your team’s at work may oversee the card, but it is the girl’s
success. Remember, you must have the appropriate responsibility to fill all orders, write thank-you notes
permission from authorities and your council before and oversee delivery.
the booth sale. Possible high-traffic locations include: • Girls should establish a date and time to pick up the
• Grocery stores order card and deliver the cookies.
• Sporting events
• Parks
• Banks
• Malls
• Universities
TM & © GIRL SCOUTS OF THE USA. ®, TM, © 2018 KELLOGG NA CO. 22BOOTH SELLING
TIPS
Offer a Girl Scouts® Gift of Caring™ option
During booth sales, ask customers to donate cookies to a worthy program. Promote the option with posters and
a special box (or wagon) for donated cookies.
Give away bite-sized samples
Let customers have a taste so they can try something different—they may even find a new favorite. Keep the
variety’s nutrition label in full view in case a customer has food sensitivities.
Share goals with customers
They love to hear how girls are making a difference, so encourage girls to make posters, banners or t-shirts to
get the word out.
Make cookie bundles
Attach a ribbon and a handmade card for maximum impact.
Give away recipes
Encourage customers to try something new by offering a recipe card with every purchase of multiple boxes.
TM & © GIRL SCOUTS OF THE USA. ®, TM, © 2018 KELLOGG NA CO. 23SAFETY
TIPS
Be sure girls understand and follow these safety rules:
• Show you’re a Girl Scout—Wear the Girl Scout membership pin and/or Girl Scout clothing to identify
yourself as a Girl Scout.
• Buddy up—Always use the buddy system. It’s not just safe, it’s more fun.
• Be streetwise—Become familiar with the areas and neighborhoods where you will be selling
Girl Scout Cookies®.
• Partner with adults—If you are a Girl Scout Daisy, Brownie or Junior you must be accompanied by an adult
when taking orders or selling/delivering product. If you are a Girl Scout Cadette, Senior or Ambassador you
must “buddy up” when selling door-to-door. Adults must be present at all times during cookie booth sales.
• Plan ahead—Always have a plan for
safeguarding money. Avoid walking around with
large amounts of it or keeping it at home or
school. Give proceeds to supervising adults who
should deposit it as directed by your Girl Scout
council as soon as possible.
• Do not enter—Never enter the home or vehicle
of a person when you are selling or making
deliveries. Avoid selling to people in vehicles or
going into alleys.
• Sell in the daytime—Sell only during daylight
hours, unless accompanied by an adult.
• Protect privacy—Girls’ names, addresses
and email addresses should never be given out
to customers. Use a group contact number or
address overseen by an adult for customers to
request information, reorder or give comments.
Protect customer privacy by not sharing their
information except for the product sale. Girls
should never take credit card numbers.
• Be safe on the road—Always follow safe pedestrian practices, especially when crossing at intersections or
walking along roadways. Be aware of traffic when unloading product and passengers from vehicles.
• Be net wise—Take the Girl Scout Internet Safety Pledge before going online and follow the specific guidelines
related to marketing online. http://girlscouts.org/help/internet_safety_pledge.asp
Visit girlscoutcookies.org for even more safety tips.
Source: Girl Scouts of the USA
24EBUDDE™
FINGERTIP FACTS
eBudde is a cookie volunteer’s best friend.
Here’s where you’ll order cookies, track
deliveries and more. You will receive eBudde
training that will make the season a snap. Here
are some quick reference facts on how to use
the eBudde system.
GETTING STARTED INITIAL ORDER
All Users Remember:
1. You will receive a welcome email with a LOGIN link. You can place initial orders from your mobile device with the
2. Click on the LOGIN link within the email. eBudde Troop App Plus™. Video training and eBudde help are built
3. On the PASSWORD screen, set up your new password right in!
and confirm.
4. At the PROFILE screen, enter the new password you set Initial Order Tab
up in Step 3. Review/enter all additional information. 1. Click each girl’s name; go to bottom of screen, click in highlighted
5. Select eBudde. fields to begin entry.
2. Press the Tab key to navigate fields and enter the girl’s total
eBudde tools are collected in tabs you’ll see at top cookies order in packages by variety.
of page. Click each tab to execute various tasks. 3. Click OK button to save change for girl.
4. Repeat for each girl.
Contacts Tab 5. BOOTH – Click BOOTH at the bottom of screen, click in the
1. Review information; click EDIT to make any highlighted fields to begin entry. Press the Tab key to enter in
necessary changes. boxes and variety number of cookies for booth sales. Click OK to
save changes.
Settings Tab 6. OTHER – Click OTHER at the bottom of screen, click squares
to begin entry. Press the Tab key to enter in boxes and variety
1. Select the specific troop whose information you want to
number of cookies for booth sales. Click OK to save changes.
edit from the list to the left of your screen.
7. Review IMPORTED row quantities.
2. Enter the of girls goal in packages.
8. SAVE the page.
3. Mark Opt-out rewards for additional profits.
9. Carefully review the totals at the bottom; if correct click SUBMIT
4. Click UPDATE to accept all changes.
ORDER. Remember, you cannot change the Initial Order after
it has been submitted. Contact your volunteer manager or the
Girls Tab product sales staff to make changes.
1. Enter girls’ names, GSUSA ID and grade. Click the check 10. Click PRINTABLE VERSION to print a copy for
box for registered girls, enter t-shirt size and sales goal your records.
in packages.
2. Click UPDATE to accept all changes.
Reports Tab
1. Need additional information on delivery sites? Click the Reports
Tab and run Delivery Stations report.
25EBUDDE™
FINGERTIP FACTS
Initial Order Continued Rewards Tab
Delivery Tab 1. Click FILL OUT next to Final Reward Order.
1. Review and enter delivery information. 2. Click on individual girls’ names to review Girl Reward
Orders and click SUBMIT GIRL ORDER.
2. Select time slot, if applicable.
3. Enter or review total rewards earned.
4. Click SUBMIT MY INFO.
4. Click SUBMIT to submit your order.
3. Click PRINT to print out a confirmation form.
Rewards Tab Reports Tab
1. Need additional information on cupboard location and
1. Click FILL OUT next to Initial Rewards Order.
hours? Click Reports Tab and run Cupboards report.
2. Click on individual girls’ names to review Girl Reward
Orders and click SUBMIT GIRL ORDER, if applicable.
3. Enter or review total rewards earned.
Transactions Tab
1. Click ADD A TRANSACTION
4. Click SUBMIT REWARD ORDER to submit your total
order. 2. Enter troop-to-troop transactions.
2. Enter pending order to the cupboards.
3. Click SAVE to save your information.
BOOTH SALES Payment Tab
Booth Sites Tab
1. Click ADD A PAYMENT at the top of page. Press the Tab
key to navigate through boxes, press the Enter key to
Council Sites save changes.
1. Select COUNCIL SALES from the dropdown list. 2. Enter Bank, Date, Transaction Reference Number and
2. Find booth sales you would like to sign up for, click date Amount of payment. (use decimal points: e.g. 157.50)
and time.
3. Click time slot and click SUBMIT. GOC Org. Tab
1. Enter in troop Girl Scouts® Gift of Caring™ organization(s)
Troop Requests information.
1. Select MY SALES from the dropdown list.
2. Click ADD A LOCATION. Sales Report Tab
3. Fill in location site information, date and time range. 1. Review final package numbers.
4. Click ADD. Request will be pending until approved 2. Review your receipts.
or denied.
3. Review your Gift of Caring.
REMEMBER:
Please keep Booth Scheduler in eBudde™ up to date with Need a Little More Help?
your group’s times and dates. This data powers Girl Scouts® Be sure to check out our eBudde™ Microburst Training
Cookie Locator™ and allows customers to find you. videos on YouTube. Visit us at www.youtube.com/user/
LittleBrownieBakers and click on the eBudde Microburst
FINAL ORDER Training playlist for more helpful tips on how to get the most
from the cookie season. And also check out the Help Center
Girl Orders Tab for additional resources, including council information,
1. Update Girl Orders to include all additional packages eBudde Help and links to Microburst training videos.
sold and payments made.
2. Click SAVE.
TM & © GIRL SCOUTS OF THE USA. ®, TM, © 2018 KELLOGG NA CO. 26PICKING UP
GIRL SCOUT COOKIES ®
Here’s how the Cookie Cupboard operates
• All orders for additional cookies must be entered
into eBudde™ by placing a pending order. Cookies by the carload
• Make sure you contact the cupboard manager to Use this guide to approximate how many cases of
confirm your order is ready. cookies will fit in your vehicle. The amounts assume
• At select cupboards you will be allowed to enter the car will be empty except for the driver and uses
your eBudde™ information to confirm your pending all space except the driver’s seat. Safety Note: Avoid
order. carrying cookie cases and children in the passenger
• Count your Girl Scout Cookies when you pick them area of a vehicle at the same time.
up. You are responsible for all cases for which you
sign. Number of
Car Type
cases
• You may not return or exchange cookies at the
cupboards. Compact car 23
• Pay attention to the hours and days of operation for Hatchback car 30
the cupboard you choose.
• Most cupboards are run by volunteers. Please Mid-size sedan 35
thank them for their time and for making Girl Scout Sport utility vehicle 60
cookies accessible for your troop.
Station wagon 75
• Cookie Cupboards are open until March 16th.
• Pending orders can be only be placed by the case. Minivan (seats in) 75
• Troops will receive emails to confirm that their
Pick-up truck (full bed) 100
orders have been processed.
• To help with inventory control, all pending order Cargo van (seats in) 200
transactions will be deleted 24 hours after the
anticipated pick up date.
• Contact your SUCM regarding cookie swaps.
27COOKIE SELLING
FAQ
Who can sell Girl Scout Cookies?
All registered girls! Although parents and Girl Scout adults may assist girls, it is the girl who makes the sale, set
learning and sales goals, and learn the entrepreneurial skills that are part of the program.
What if a parent does not pick up his/her cookies?
If a parent/girl fails to pick up product in a timely manner, notify your Service Unit Cookie Manager immediate-
ly. If you wait until the end of the program, it is much more difficult to find someone that needs the cookies
and it is most likely too late for anyone to help.
What if I have cookies I cannot sell?
If you have cookies you cannot sell contact your Service Unit Cookie Manger for assistance.
Follow the steps below:
• Contact your Service Unit Cookie Manager for help. She will send out a message to troops in your SU
to inform them of your cookies on hand.
• The Service Unit Cookie Manager will contact the Product Sales Manager to send out a message to
troops in surrounding areas to inform them of cookies you have on hand.
Can my troop use a Credit Card Device at the booth sale?
Credit Card devices are a great resource to have at your booth sale. They are a convenient way for customer to
purchase Girl Scout cookies. When using the device please remember the following:
• You cannot change the cost of the Girl Scout Cookies that the customer is purchasing to reflect any
surcharges.
• Make sure your customer is aware of any charges that you are adding to his/her bill. Examples of
phrases you can say are, “For the convenience of using your credit card, we will add _____ to your
order.” Or “The troop is charging a fee for using the credit card, because the charges from the company
will reduce the profit our troop will make”.
What is ACH?
ACH stands for Automated Clearing House and refers to an electronic banking network used for direct deposit
and electronic bill payment. If your paycheck is direct-deposited into your bank account then you are already
using ACH.
Will the troop need to complete the authorization form each year?
No, as long as the bank account and the signers stay the same. If the bank information changes or there is a
change in signer, a new ACH form will need to be completed and sent to council.
28COOKIE SELLING
FAQ
Does my troop have to have a bank account to participate in the cookie program.
Yes
Is ACH mandatory for my troop or service unit?
Yes, participation in ACH is required for all troops. Service Units are also required to participate in ACH
transactions to receive any Service Unit bonuses.
What are the benefits of ACH?
• Less work for the TCM. They will not have to deal with deposit slips or have to make deposits into both the
troop account and then into the GSNCA’s account.
• No worries for the troop about over depositing money into the Council account and then needing to wait for
a refund.
• Its greener. Less paper mailing for refund checks and no deposit slips for the Council account.
• All troops can participate easily, even if they are located far away from a bank used by the council.
Will the troop be notified before the money is taken out of the account?
Yes, the troop leaders and TCM will be notified via email with the balance that will be withdrawn from the troop ac-
count for each ACH. The email will be sent to the email address listed in the troop’s profile on eBudde™. The TCM
is responsible for entering accurate and current emails into the troop profile in order to receive these important
email communications. The dates of the ACH will be:
• February 25, 2019
• March 11, 2019
• March 25, 2019
What should I do if I know the money will not be in the bank on the date of the ACH?
Timely and regular communication among the leadership of the troop is vital component of the success of ACH with
your troop. If you find that this is the case, the troop can fill out an ACH Deadline Extension Form and submit to the
council. This form must be received by council no later than 3 business days before the date of the ACH.
If the money is not in the troop’s bank account when the sweep is planned, what happens?
All sweeps are communicated with a troop in advance and the troop has time to confirm and discuss the status
prior to the sweep. However, if the troop bank balance is non-sufficient to cover the agreed upon ACH balance; an
NSF charge may be incurred by the troop.
29COOKIE SELLING
FAQ
What if Council pulls an incorrect amount from my troop's account?
Your attention to eBudde™ is important. Any incorrect entries in girls selling, transfers or reorders will affect your
balance. Since we pull funds from your account based on these variables, it is possible that an incorrect amount
could be pulled. Your outstanding balance will be clearly listed on your Troop Sales Summary Report. If we dis-
cover something that changes your balance during closing review process, your troop will be credited or debited
accordingly.
Will Digital Cookie Sales be calculated toward each girl’s initial order reward?
Yes. Please note: if the Digital Cookie order is placed before the troop cookie manager submits the initial troop
order in eBudde™, then it will count towards the girls initial rewards. Any digital orders placed after the initial troop
order will not count towards the initial rewards.
How are Digital Cookie sales calculated towards each girl’s rewards?
The digital orders are calculated the same way in which we calculate the traditional delivery methods.
When should my troop pick up more cookies from the cookie cupboard?
Troops should ask for a girl inventory of unsold cookies before going to the cupboard for more cookies. Pick up
more cookies from a cupboard when you are sure none of your girls have unsold inventory and you cannot find a
troop who has more cookie than they can sell.
Can I pick up cookies by the box from the cupboard?
No. Cookies are distributed from the council and cupboards in cases only. Troops may transfer packages to other
troops.
Can my troop set up a booth at Walmart, Lowes or Krogers?
No. The SUCM will set up the booth slots for troops at Walmart, Lowe's and Krogers. You will be contacted by the
SUCM to choose your booth slot. You will also have the opportunity to choose booth slots in the eBudde system.
Council staff will set up booths at some locations, such as malls, limited access facilities, and sporting events.
30How to complete a Cookie/Money Receipt: Do not combine cookie products and
monies on one receipts. Make sure you sure one receipt for each one.
Enter the number of
packages here
Enter
date
Enter total
amount here
Enter Total number of
packages. Parent and TCM must
sign. Enter girl’s name.
Enter date
Enter amount
paid.
Parent and TCM must
sign. Enter girl’s name.
31Notes 32
Product Sales ACH Debit Extension
Request
Please use this form to
request a delay in an ACH sweep during the Fall Product Sale or Cookie Program Sale. Submitting this
form DOES NOT mean that your extension has been granted. You will receive an email from council
staff explaining whether the request was approved or denied. A meeting will be set up with the SUCM,
SU, Troop Leader, Troop Cookie Manage, and Membership and Community Development Manager to
discuss your troop’s finances before making a decision.
Requests must be submitted at least five business days, preferably sooner, prior to the scheduled
transaction. Requests received after that date may not be processed in time to prevent the
transaction. Each extension sweep is exactly one week after the originally scheduled sweep. The
form can be submitted by a Troop Leader, TCM, Troop Treasurer or SUM. Please submit this request
and direct ACH related questions to gwalley@girlscoutsnca.org or nharris@girlscoutsnca.org.
SU # (3 digits) _______________ Troop # (5 digits) ________________
Your Position (may select more than one):
o Troop Leader
o Troop Cookie Manager
o Other, please specify:
Name of Person Requesting Extension:
Email Address:
Telephone Number:
Which sweep are you requesting extension for?
o Fall Friends and Family Sale: December 1, 2018
o Cookies Sale: February 25,2019
o Cookie Sale: March 11, 22019
o Cookie Sale: March 26, 2019
Reason for Extension
o Problem with parent debt (List parent(s) with debt to troop):
______________________ _____________________ ____________________
o Financial troubles due to inclement weather
o Other, please specify:
Please continue on reverse if needed.
06/1/2017
33Notes 34
Delinquent Account Procedure Form
Instructions:
• Complete this form for outstanding balances not received by March 17, 2019
• Attach a copy of the signed Parent Permission Form and signed receipts for cookies
• Make two additional copies of this form and all materials, one to submit to your SUCM and one for
your troop records.
• Send to the product sales manager
Troop Information:
Troop #
Leader’s Name
Address City State Zip
Phone (home) (work) Email:
Troop Cookie Manager
Address City State Zip
Phone (home) (work)
Family Information:
Name(of the girl owing money)
Parent/Guardian
Address City State Zip
Phone(home) (work) Email:
Total payment made $ Total Delinquent amount $ Balance owed $
Statement of attempt to collect debt (if necessary, continue on separate sheet)
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Name of person completing the form
Address City State Zip
Phone(home) (work) Email:
Signature Date:
For Council Use only:
Date received Date received________
Action taken: _________________________________________________________________________
_____________________________________________________________________________________
35The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. Go for Bold, Cookie Games, Cheers for Cookie Volunteers, Cookie Captain, Cookie Rookie, Cookie Entrepreneur, Gift of Caring, Cookie House Party, eBudde, Built by Me, Cookie VIP eTraining, Cookie Club, My Cookie Friend, Cookies 101 and Social Media Toolkit are trademarks of Kellogg NA Co. The LITTLE BROWNIE BAKERS® name and mark, and all associated trademarks, including SAMOAS, TAGALONGS, DO-SI-DOS, SAVANNAH SMILES and TOFFEE-TASTIC are registered trademarks of Kellogg NA Co. Copyright ®, TM, © 2018-2019 Kellogg NA Co.
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